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INTRODUCING

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					ISI and the 3Com
  NBX Solutions
Providers Program
INTRODUCING



 From Desktop to Enterprise
 ISI, Inc. Company Profile
 Headquartered in Chicago, IL

 100+ Employees

 Office and Production Facilities
     Schaumburg, IL
     Satellite Offices throughout the U.S.

 10,000+ Installations Nationally

 Extensive Distribution Channel
Some ISI Customers
       Infortel for Windows
•   The System         • Alarms
•   Optional Modules   • Flexible Costing
•   Database Options   • User-Friendly Database
•   Data Collection      Management
•   VoIP View          • Reporting Made Easy
•   Control Center     • System and Report
                         Security
                       • Installation
                  The System
•   Windows 2000 compatible
•   Multi-site polling
•   Multiple collection methods
•   Five-level password protection
•   Scalability to handle 100 extensions, up to 40,000
   Optional Modules
• Lodging
• Professional Services
• Web Reporting
                 Databases
• Infortel for Windows Enterprise uses Microsoft SQL 7
  or SQL Server 2000
      Data Collection
• Supports all traditional PBX systems
• IP Telephony
   – 3Com NBX
• Support for Multi-vendor Systems
          Control Center
•   Provides a graphical display of calls
•   Monitor employee productivity
•   Track attendant calls
•   Analyze telecom traffic
•   Access system functions
                          Alarms
• User-definable, Call-based Alarms
   –   Business vs. off-hour alarms
   –   Short or long-duration call alarms
   –   Individual extension alarms
   –   Call Type alarms
• Real-time Fraud Alert
• Lack of CDR Alarms
• Disk Space Alarms
    Alarm Delivery Options

•   Numeric Pager
•   Alphanumeric Pager
•   E-mail
•   Printer
•   A combination of the above options
•   All alarms are also shown in the Control Center
         Flexible Costing
• V & H rate table pricing - supports more than 100
  tariffs
• Supports multiple billing methods
• Flexible call costing
     Flexible Costing
• Equipment Charges and Credits
• Variable Tax Calculations
• Special Call Costing
Infortel for Windows Traffic
           Analysis
 • Detail and Summary Reports on any Gateway or
   Trunk
 • Traffic Modeling Tool
    • Uses Erlang B Analysis to determine the # of
      circuits required on any gateway or trunk to
      achieve desired grade of service
    • Allows “what-if” modeling to plan for future
      expansion
        Reporting Made Easy
• Many standard reports such as:
   –   Extension Reports
   –   User Reports
   –   Trunk Reports
   –   Analytical Reports
   –   Organizational Reports
• Reports support mid-month transfer
    Reporting Made Easy
•   Supports multiple output methods
•   Printers
•   E-mail
•   E-mail merge for Organizational Reports
•   Export to file:
     –   Crystal Report Format
     –   RTF
     –   Excel
     –   Text
     –   HTML
  System & Report Security
• Access Levels
  – “Admin” allows full access to all parts of the system
  – “Manager” has access to the Directory Database and
    Reports limited by their Security Level
  – “Reporter” can run reports with the content limited by their
    Security Level
  – “Clerk” has Directory Database maintenance access only
  – “Call Editor” is restricted to editing Call Records (PSP
    Option)
     Installation Made Easy
• ISI provides full project management and on-site
  installation and training
  Important Phone Numbers
• Sales and Pre-Sales Support
  – 708-957-8001
    • Use this number for:
       –   Price Quotes
       –   Sales Questions
       –   RFP Preparation Assistance
       –   Order Submission

• ISI Technical Assistance Center
  – 800-326-6183

				
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posted:2/20/2012
language:English
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