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Brisbane and Redcliffe fleets go live - May 2012


									                                                                spring 2011 | no. 116

                                                           In this issue
MTData Dispatch System
MTData Dispatch System                                     Rules for
              New Dispatch System                          Restricted Use Slips –
                                                           Taxi Subsidy Scheme
             New Dispatch System
                   Announcement                            Transporting passengers
                            Announcement                   using scooters

Brisbane and Redcliffe
                                                           Drivers advised to
   Black & White Cabs is changing to the
                                                           keep our streets clean
   MTData Dispatch and Tracking System

fleets go live - May 2012
   Black & White Cabs’ Managing Director, Greg Webb,
   announced that the Company will commission the MTData
                                                           Non-urgent patient
                                                           transport guidelines
   System in its Brisbane and Redcliffe fleets May 2012.   for Greenslopes Private
                                                           Hospital and Princess
                                                           Alexandra Hospital
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                              Taxi Industry (Australia) Insurance Brokers (“TIAIB”) is a division of Jardine Lloyd Thompson Pty Ltd
                                                  ABN 69 009 098 864. AFS Licence 226827

2  |                                                ISSUE 116
                                                                                                   Ordering Options
                                                                                                   Taxi.............................................13ecab (13 3222)
                                                                                                   Business Class.....................................3860 9999
                                                                                                   Maxi Cab...................................13ecab (13 3222)

                                                                                                   People Movers.........................13ecab (13 3222)
                                                                                                   Parcel Delivery.........................13ecab (13 3222)

                                                                                                   SMS: Now you can text one word
                                                                                                   to order a Taxi. Find out how and
                                                                                                   register free at

                                                                                                   Department contact numbers
october                        Thu 27 October
                               Def Leppard – Brisbane
                                                                   Mon 28-30 November
                                                                   Spicks & Speck-Tacular:         Accounts...............................................3860 1809
Sat 1 October                  Entertainment Centre                The Finale – BCEC, South Bank   Groups...................................................3860 1833
Parklife – Riverstage,         Fri 28 October                      Wed 30 November                 Call Centre Shift Manager................3860 1877
Gardens Point                  Brisbane Roar vs. Adelaide United   Elton John in Concert –         Raywood Administrator....................3860 1808
Sat 1 October                  – Suncorp Stadium, Milton           BEC, Boondall
                                                                                                   Sales (passenger customers)............3860 1828
The Cat Empire – The Tivoli,   Fri 28 October
Fortitude Valley               Wine Barrel Tasting –               december                        Marketing.............................................3860 1827
Sat 1 October                  BCEC, South Bank                                                    Reception..............................................3860 1800
                                                                   Thu 1-5 December
Terrace Rugby Race Day                                                                             Lost Property........................................3860 1821
– Eagle Farm Racecourse,       november                            Test Match, Australia vs. NZ,
                                                                   The Gabba, Woolloongabba        Taxi Services for Owner/Operators.....3860 1841
                               Tue 1 November                      Sat 3-21 December               Fleet Standards....................................3860 1803
Sun 2-3 October                Cold Chisel – BEC, Boondall         Swan Lake – South Brisbane
Vienna Philharmonic                                                                                Driver Relations...................................3860 1817
                               Tue 1 November                      Sat 3 December                  Driver Training....................................3860 1825
                               Melbourne Cup Party Day –           Stevie Nicks Concert –
Fri 7-9 October                                                    Brisbane Riverstage             Executive Assistant.............................3860 1834
                               Eagle Farm Racecourse, Ascot
Oktoberfest – RNA                                                                                  General Manager................................3860 1853
                               Tue 1-5 November                    Tue 6 December
Showgrounds, Bowen Hills
                               John Farnham 25th Anniversary       Gang Gang Dance – Brisbane
Fri 7-9 October                – QPAC, South Bank                  Powerhouse, New Farm
Valley Fiesta 2011                                                                                 Contact
                               Fri 4-6 November                    Fri 9 December
Sat 8 October                  Good Food & Wine Show               Brisbane Roar vs. Melbourne     Administration
Brisbane Roar vs. Central      2011 – BCEC                         Heart – Suncorp Stadium         11 Dryandra Road, Brisbane Airport Qld 4008
Coast – Suncorp Stadium,                                           Fri 9 December                  Phone: 07 3860 1800 Fax: 07 3860 6000
                               Tue 8 November
Milton                                                             Last day of school year
                               Kings of Leon – BEC, Boondall                                       Postal Address
Sat 8 October                  Thu 10 November                     Wed 14 December                 PO Box 1097, Hamilton Qld 4007
Mimiki Foundation Race Day     PwC Cool Night Classic –            SADE – BEC, Boondall
– Eagle Farm Racecourse,                                                                           Accounts
                               Riverstage                          Sat 17 December
                               Sat 12 November                     Brisbane Roar vs.
Thu 13 October                 Steve Irwin Day Gala Dinner         Central Coast Mariners –        Training
The Wombats – Riverstage       – BCEC, South Bank                  Suncorp Stadium       
Fri 14 October                 Sun 13 November                     Tue 20 December
Bear Grylls live on stage                                                                          Taxi Services
                               Brisbane Roar vs. Wellington        KFC Twenty20 Big Bash
– Brisbane Entertainment                                                                 
                               Phoenix – Suncorp Stadium,          League, Brisbane Heat
Centre                         Milton                              vs. Melbourne Stars –           Fleet Services
Fri 14-16 October                                                  The Gabba, Woolloongabba        Phone: 07 3860 1810 Fax: 07 3860 6000
                               Sat 19 November
Oktoberfest – RNA              Harvest – a civilised               Sat 24 December       
Showgrounds, Bowen Hills       gathering – Riverstage              Christmas Eve
Sat 15 October                 Sat 19 November                     Fri 23 December                 Phone: 07 3860 1833 Fax: 07 3860 1890
Sprung Festival – Riverstage   Coca-Cola Race Day – Eagle          The Church – Brisbane
Sat 15-16 October              Farm Racecourse, Ascot              Powerhouse, New Farm            Operators Committee
Fitness & Health Expo –                                            Sun 25 December                 Per Denesen Phone: 0411 602 792
                               Tue 22 November
BCEC, South Bank                                                   Christmas Day         
                               K.D. Lang – Riverstage
Fri 21 October                 Fri 25-26 November                  Mon 26 December                 Office Hours
Brisbane Roar vs. Gold Coast   Dolly Parton – Better Day           Boxing Day                      8:30am - 4:30pm Monday to Friday
United – Suncorp Stadium,      World Tour – Brisbane               Sat 31 December
Milton                                                                                             Website
                               Entertainment Centre                New Years Eve
Sat 22 October                 Sat 26 November                     Sat 31 December
Sita Race Day – Eagle Farm     Brisbane Roar vs. Perth Glory       Brisbane Roar vs. Melbourne     Email
Racecourse, Ascot              – Suncorp Stadium, Milton           Victory – Suncorp Stadium

                                                                                                     |  3
the service centre

New Dispatch System Announced
Black & White Cabs is changing to the MTData Dispatch and Tracking System. Black
& White Cabs’ Managing Director, Greg Webb, announced that the Company will
commission the MTData System in its Brisbane and Redcliffe fleets May 2012.

    “This is a great day for our taxi drivers,
our taxi operators, our customers and
indeed the company,” said Mr Webb.
    “We are moving from what was
considered the best taxi dispatch
system in the world at the time of its
purchase in 2000 to the number one
dispatch and tracking system in the
world today,” he went on to say. “The
Raywood System has served us well,
however the timing to move to MTData
is perfect given their adoption of the
world’s best technology. We need to
make this change as Raywood’s software
architecture is out of date; we will
soon be Raywood’s only Australian
customer which is unacceptable for
support and R&D reasons. Also, the
in-car hardware is beginning to show
signs of fatigue and can’t be replaced as
Raywood has ceased manufacturing our
version of MDT,” continued Mr. Webb.
    Since April 2009, Black & White
Cabs has been operating the MTData
System in 100 taxis in the Toowoomba,
                                                 Our calendar of events                    Obviously, there will be a lot of activity
Gympie & Maryborough fleets. Mr.                                                        between now and May 2012. We will keep
Webb said “during this time, we have             for the Brisbane &
                                                                                        you updated with regular bulletins on
been able to assess the MTData System            Redcliffe implementation               critical activities as well as key features
by listening to our taxi operators,              program includes:                      about the system that will be important
drivers, passengers and staff on how                                                    for our drivers and taxi operators.
the system functions from their                  September 2011
viewpoint.” The feedback was extremely            Sign-off between MTData and
positive and was a primary contributor             Black & White Cabs on the Project
                                                                                        Frequently Asked Questions
to the decision to expand the system               Plan to commission the system
into our Brisbane and Redcliffe taxi                                                    Who is paying for the system?
fleets. “We also visited a number of                                                        The answer is simple – Black &
                                                 November 2011 to April 2012
interstate cab companies that operate                                                   White Cabs. The Company will fund
                                                  In-car pre-wiring/fitout – stage 1
the MTData System, their feedback                  System setup including database      all aspects of the capital purchase of
was also extremely positive,” he said.             importing from Raywood. The in-      the system. No taxi owner/operator
    Throughout the past two and                    car work will require a period of    will be asked for money to fund the
half years, Black & White Cabs’ Call               vehicle downtime expected to be      purchase of the in-car hardware.
Centre and IT staff have been trained              approximately 4 hours per car.
and gained considerable experience                                                      Will there be any costs applied to taxi
with the MTData System. This will                May 2012                               operators for installation of the system?
be particularly advantageous during               Recall fleet for balance of MTData      Yes – Black & White Cabs will charge
the system’s commissioning period                  vehicle fitout – stage 2.            each taxi operator to de-install the old
in May 2012, allowing the Company                  This will require a period of        Raywood system & install the new
to focus their efforts on system                   vehicle downtime expected to be      MTData system in their cab/s. The cost
commissioning and training for our                 approximately 2 hours per car.       of this is currently being negotiated
drivers and operators rather than being           Commission the Brisbane &            but it is anticipated that this will be no
distracted with staff related training.            Redcliffe fleets onto MTData.        more than $400.00 + GST for each cab.

4  |                                      ISSUE 116
                                                                                                   the service centre

This cost will be initially funded by      to enable drivers to accept jobs and          Access to the Telstra Next G
Black & White Cabs and then charged        messages whilst outside the cab. Black         Network for continued and
in instalments to each operator’s          & White Cabs will also be replacing the        seamless dispatch of bookings
account over a number of months            majority of the radios in the fleet to         and reduction of Lost Contacts;
after the system commissioning.            facilitate faster data being sent over the    Significantly higher data speed
                                           MTData system. Having been purchased           over radio communications;
Will the system have access to Black       recently, a number of our current             More efficient dispatch ensuring more
& White Cabs’ Radio Network as             radios are suitable for continued use.         customers are picked-up on time; and
well as the Telstra Network?                                                             A satellite navigation feature to
    Yes – A smart feature of the MTData    Who will be responsible                        assist drivers locate their pick-
System is the ability to switch to         for maintenance of the                         up and destination addresses.
the Telstra Next G Network should          new MTData System?
our private radio network (base               Black & White Cabs will be                Benefits for customers include:
stations) fail at any time or encounter    responsible for support and maintenance       The ability to develop our own smart
data overload. The MTData System           of your in-car hardware provided at the        phone and web booking applications
provides for a SIM card that will          time of system commissioning. Black &          so our customers can book and track
access the Telstra Next G Network          White Cabs has negotiated an extended          cabs from their mobile devices and
if problems occur with our private         warranty period for the hardware which         computers. We are currently working
radio network, allowing the system         will benefit all of our taxi operators         on a number of these initiatives
to continue to dispatch taxi bookings      and drivers. There will be no confusion        which will be launched in May 2012.
in a seamless fashion. Access to both      about who pays in the unlikely event
radio networks will lead to much           that repair or maintenance is required.      Benefits for operators include:
lower Lost Contact rates as low            It will be a case of taking the cab to an     Direct and private Internet access
signal areas are reduced. The monthly      authorised repairer; have the problem          to monitor information about
cost per taxi for taxi operators to        rectified and drive away with no bills to      their own taxis both real time and
access the Telstra Next G Network          pay if it is a hardware or software issue.     in review. Also, the new dispatch
will be approximately $10.00 + GST.           The taxi operator will continue             system will reduce vehicle downtime
                                           to be responsible for wiring, aerials          caused by in-car equipment failure.
Will Black & White Cabs’                   and other consumables after the
service fees increase?                     installer’s warranty period expires.            Black & White Cabs will advise you
   The short answer is yes. Service                                                     about more system features, driver
fees will continue to be reviewed          What are the technological                   training and other details you can
periodically and we expect that there      advancements of the MTData System?           expect with the MTData Dispatch
will be a small increase later this year                                                System in future editions of In Black &
in line with the recently announced        Benefits for drivers include:                White as well as through the MTData
Federal Governments Work Fair               A portable remote control to               Dispatch System Bulletin. To download
Australia pay increase that applies          enable drivers to accept jobs and          a copy of the bulletin visit us online
to staff at Black & White Cabs. This         messages whilst outside the cab;           at
increase was 3.4% effective 1 July
2011. The 2011 service fee review will
not take into account the acquisition
of the MTData Dispatch System.
   After the commissioning of the
MTData System in May 2012, a one-
off review of service fees will be
conducted specifically associated
with the cost outlay for the new
MTData System. We expect that
service fees will increase modestly
after this review. Our commitment
to all our taxi operators is to keep
our service fees competitive and
value for money at all times.

What will be replaced in our cabs?
   The complete Raywood System
including wiring will be replaced.
A new colour screen MDT that can
display maps will be installed, together
with a portable remote control,

                                                           ISSUE 116                    |  5
the service centre

    With compliments
    Black & White Cabs is happy to be receiving such great
    feedback about our drivers. Compliments like these reflect
    the positive effect our drivers have on our customers.

     Mrs. H. would like to thank             Mrs. A. complimented Cornelis
      the team for the great service,          V. for being very good and very
      she expressed that she would             customer oriented. He returned
      not be able to leave the house           a bag she left in the car, even
      often if it wasn’t for the service       after his car had been towed
      provided by Black & White Cabs.          away due to mechanical failure.
     Mrs. D. congratulates                   Mrs. D. complimented Cornelis
      Black & White Cabs on                    V. for going above and beyond
      the wonderful service.                   what is required by being so             driver Gary S. who was wonderful
     Mrs. H. would like to thank              kind and considerate, a very safe        and an absolute gentleman. He
      Black & White Cabs’ taxi drivers         driver, and for his immaculate           assisted the veteran as they walked
      for their service as it has              uniform and spotless car.                down a very steep driveway. He
      been very good as of late.              The Gap Ward Office passed               also helped Mrs. S. in and out
     Mr. C. would like to thank Black         along a compliment from Mrs.             of the vehicle. Well done Gary.
      & White Cabs for the fabulous            B. Their regular driver, Frank D.,       Mandeep S. received a
      service when we sent an early            is very helpful and wonderful.           compliment from an onlooker
      cab for him to Cannon Hill.             Mrs. F. complimented Ian M. as he        who noticed Mandeep’s behaviour,
      He would also like to send his           dropped off her granddaughter’s          dress standard, and pleasant
      appreciation to Inderjeet K. for         bag that she left in the cab. He         demeanour in a shopping centre
      helping him after he fell – Mr.          returned it at 7pm and would             car park. The onlooker was very
      C. said he was a great driver.           not take any money for petrol.           impressed with his representation
     Mrs. D. congratulated Kyeong T., he     Mrs. F. complimented Sameer              of Black & White Cabs.
      was helpful and a very good driver       A. for being her regular driver.        Mrs. S. had a fall walking up
      – everything seemed so effortless.       He is an excellent driver who            the stairs to her house and
     Mrs. D. commented on the                 provides a lovely service. She           Driver 6, Bestoon M., assisted
      marvellous job Black & White Cabs        feels very fortunate to receive          her back onto her feet and into
      is doing at providing great service.     such great service where drivers         her house. Mrs. S. would like to
      Keep up the great work team!             go out of their way to help.             send her sincere appreciation
     Mrs. D. complimented Mandeep S.         Abdul P. was complimented by             for his kindness and support.
      and Mandeep S. for being perfect         a passenger from Toombul.               Mrs. S. praised car 269, Mofeed
      gentlemen, very safe drivers,           Mrs. S. commented that Black             M., he is lovely, courteous and is
      having immaculate uniforms and           & White Cabs’ drivers have               naturally helpful. She would also
      spotless cars. She would also like       been very good to her. It was            like to compliment Car 042, Sameer
      to thank them for being courteous        her first time using her walker          A. for having the same attributes.
      and kind. The drivers do a great job     and two men helped her get her          Mrs. Y. informed Black &White
      at assisting our “fragile residence”     walker into the van and did so           Cabs that they will not be able
      and their children are comforted in      with a smile. It made her day.           to use the Council Cabs service
      knowing that their parents are safe.    Mitchelton Physio gave                   any longer as her husband
     Ms. M. is grateful to Evelyn in          compliments to Harshadkumar              is now in a wheelchair. They
      the Call Centre as she listened          D. for the wonderful service he          would like to thank all their
      to her whilst she was talking to         provided to a DVA passenger. He          drivers for doing a wonderful
      Evelyn about her problem with her        didn’t honk his horn but rather          job and for being so courteous.
      telephone provider; she also helped      got out of the car to assist the        Mrs. D. would like to give “top
      her by providing Mrs. M. with the        veteran from her house to the            honours” to car 423, Lorraine
      Ombudsman’s phone number.                Physio clinic. He said it was            K., and car 414 Terence W. They
     Mrs. D. complimented Parminder           lovely to see a very frail elderly       had immaculate uniforms and
      D. who gave a little bit of extra        lady being looked after so well.         spotless cars, they both had
      service. He also had a spotless car     Brisbane North Eye Clinic called         perfect manners and were very
      and he was a perfect gentleman.          on behalf of Mrs. S. to compliment       kind and gentle to the residents.

6  |                                ISSUE 116
                                                                                                         the service centre

The art of
kindness –                                    A nomination
it’s there in                                 of excellence
Black & White
    Ian Dunbar-Reid suffered from
a terrible fall that left him in the
hospital for two months and with
a lengthy home recovery.
    During this time, he was required
to attend many doctor’s appointment
and other therapy sessions. Unable to
drive, he called on Black & White Cabs.
    Black & White Cabs escorted him to
his appointments as often as four days
a week. He is grateful for the kindness
and concern for his injury from all the
drivers. He enjoyed the relationships he
developed with his drivers and enjoyed
the many remarkable stories they shared.
    He attributes a part of his recovery to
the support he received from the Black &                                                               In this photo: Tania Morrison and
White Cabs team. “It’s been a long journey                                            Mick Skinner, Black & White Cabs’ Fleet Operations
but without the help of my drivers at Black
& White Cabs, the healing process would
be a lot longer,” said Mr Dunbar-Reid.        The Queensland Newspaper, CareerOne hosted
“I’d also like to mention the telephone
operators, they are valuable members
                                              their 2011 Advertising Excellence Awards in July 2011.
of this great team,” he went on to say.
    Enthusiastic about his service, Mr.          Black & White Cabs was a finalist        training program that includes
Dunbar-Reid conveyed his story with           in the Online Advertising category,         real life simulations and role-play
Black & White Cabs management and             for having demonstrated continued           sessions ensures their drivers are
the Readers Digest. He also shared with       market expertise and professionalism        taxi ready when they complete
4BC radio who awarded Mr. Dunbar-Reid
                                              in the area of online advertising for       the course and commence their
with the prize for the call of the day.
                                              the employment and training sector.         driving careers. Black & White
                                                 Black & White Cabs’ driver               Cabs is proud to play an essential
                                              training division works closely             role in delivering a leading edge
                                              with CareerOne online to assist             training program to taxi drivers in

Million Paws                                  in identifying potential drivers
                                              to undertake the driver training
                                                                                          the South East Queensland region.
                                                                                             Although Black & White Cabs did

Walk 2011
                                              program. “We are delighted to be            not take home the prize, it was an
                                              nominated,” said Mick Skinner,              honour to be recognised for their
                                              Fleet Operations Manager for                innovative and creative advertising.
   Lee Henri and her dog Elly                 Black & White Cabs. “The success
                                                                                          Black & White Cabs would like
participated in the RSPCA Million             of the campaign is evident in our
                                                                                          to congratulate the Flight Centre
Paws walk on May 15, 2011.                    ability to carry out training of 291
                                                                                          Limited on their win in this category.
   With the support of Black &                students in 2010,” he went on to
White Cabs, Lee and Elly were able to         say. To date, Black & White Cabs
successfully raised $1,555 despite a broken   has trained 284 students in 2011,
ankle. “I would like to send a special huge   and it is through their advertising
thank you to Black & White Cabs who very      campaign with CareerOne that they
generously chipped in $250 to our cause,”     can attribute this achievement.
said Lee. Lee’s team was one of the top
                                                 A strong partnership with
four fundraising teams in Queensland.
                                              Rose Training and a strong driver
The event helps cover some of RSPCA
Queensland’s annual operating costs.

                                                          ISSUE 116                         |  7
community partnerships

Take a break
Operating a taxi requires more flexibility
and schedule adjustments than is available
under standard working hours.

   Driver fatigue is a major safety            Be aware of any
hazard for all of our taxi drivers. The         affects of any
two main causes of driver fatigue are           medications you
lack of quality sleep and driving at times      may be taking;
when you would normally be asleep.             Eat proper and well-
                                                balance meals; and                         Di Bella coffee for $2.50 from Tuesday to
Follow these guidelines to protect yourself    If you feel sleepy while driving,          Sunday between 7.00am and 5.00pm.
from having fatigue related crashes:            find a rest stop and take a                   Amici Deli is an authentic Italian
 Make sure you get enough                      15 to 30 minute nap.                       delicatessen and espresso bar owned
   regular sleep;                                                                          by Josie & Frankie Bonomo. They
 Plan your shift so you can                     Take a break at the Amici Deli, Shop      specialise in imported Italian products
   take regular breaks;                       6, 725 Gympie Road, Chermside. They          and smallgoods. Offering dine-in as well
 Seek medical advice if you                  are offering all Black & White Cabs’ taxi    as take-away food, they provide a warm
   feel sleepy often;                         drivers a large or regular double shot       café atmosphere serving Di Bella coffee.

    TI(A)IB Car Give Away Winner Announced
    Taxi insurance
    specialists, TI(A)IB
    are celebrating their
    10th year this year
    and are excited about
    giving away a 2011
    Toyota Camry Hybrid
    at the State Taxi
    Conference on the first
    of September 2011.

        Encouraging taxi owners to
    renew their insurance policy,
    taxis covered through TI(A)IB at
    the time of the 2011 Queensland
    State Taxi Conference were
    automatically included in the draw.        sees immediate benefit of the Toyota       Management and many thanks to
        Black & White Cabs would like to       Camry Hybrid with added passenger          all those that participated in this
    congratulate KG Taxi Management            comfort, excellent driver comfort and      year’s conference,” he concluded.
    in Kelvin Grove, who won the 2011          lower fuel and service maintenance             TI(A)IB provides a targeted
    Toyota Camry hybrid on September           costs. “Insuring your taxi is essential,   insurance product to meet
    1, 2011. DA Number: 13337480. Gerry        it’s great to see TI(A)IB encouraging      the taxi industry’s needs, they
    DiLucchio accepted the keys to the         drivers to do so by providing such         provide strength and stability of
    car on behalf of KG Taxi Management.       an exciting incentive,” said John          insurance products with approved
        Black & White Cabs maintains           Tighe, General Manager of Black            insurance carriers delivering
    their fleet to the highest standard and    & White Cabs. “Well done KG Taxi           direct benefits for your business.

8  |                                    ISSUE 116
                                                                                             community partnerships

Australia’s most authentic Octoberfest
Oktoberfest Brisbane is a                     Ten kids’ TV personalities, carnival         culture and our food,” Mr Schmidt said.
                                              rides, baby barnyard animals, face              Mr Schmidt said Oktoberfest Brisbane
much-loved favourite on
                                              painting, a traditional German puppet        was very proud to be a family-friendly
South-East Queensland’s                       theatre, and the hilarious “Bavarian         event, catering to guests of all ages.
cultural calendar, offering                   Strongman”, “Miss Oktoberfest”                  “Children get free entry to the
a unique fusion of food, fun                  and “Best Dressed” competitions.             festival when they’re accompanied
and festival tradition.                          Many visitors choose to get               by a responsible supervising adult,
                                              into the spirit of Oktoberfest by            and it’s important to us that the
                                              dressing in German-style lederhosen          entire family can have a fun day out
    This year the Brisbane-based German       and dirndls, which Oktoberfest               in true Bavarian style,” he said.
folk festival, which is already the largest   Brisbane Marketing Manager Mick                 For more information, please visit
event of its kind in Australia, is expected   Schmidt said it really added to the
to draw crowds of up to 60,000 people         lively festival feel of the event.
over the two weekend long event.                 “Queenslanders won’t get any closer       Dates
    The festival takes place from October     to an authentic Oktoberfest experience       Friday October 7 to Sunday October 9 &
7 to 9 and October 14 to 16 at Brisbane’s     unless they actually go to Munich. It        Friday October 14 to Sunday October 16
RNA Showgrounds, and this year boasts         really is a great day out for the whole
a bigger Oktoberfest tent and dance           family, and it gives locals a taste of how   Location
floor and an even better VIP experience,      much fun Germans have when it comes          RNA Showgrounds,
as well as all the usual event favourites.    time to celebrate our heritage, our          Bowen Hills, Brisbane
    In addition to a mouth watering
array of German beverages and sweet
and savoury traditional treats, which
includes spit-roasted chickens and
pork hocks with crackling, fresh baked
pretzels, wood-fired sausages, German
cakes and pastries, and Oktoberfest’s
famous decorated gingerbread hearts,
the festival offers a wide range of family-
friendly entertainment and activities.
    This year’s entertainment line-
up includes singing and dancing to
an authentic Munich Oompah band
flown in from Germany, costumed
yodellers, traditional Alpenrosen
dancers, cow bell ringers, goal shooting
games, a family photo wall, Channel

                                                               ISSUE 116                  |  9
Simple contactless payments
          more cards even FASTER

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                   P                                                                              AN
                       CA                                                                      AP SAC
                          R D                                                                     PR TI
                                                                                                     OV ON
                                                               $2                                      ED
                                                        TA              0
                                                           P   CA
                                                                  R D

   The software in your Cabcharge EFTPOS terminal will soon be
      up-graded to allow processing of all contactless cards
                 displaying    or the below logos

      Your taxi network will inform you prior to the introduction of
                               the upgrade.
NOTE: Card transactions attract a 10% service fee on adjusted taxi fare. Cabcharge cards are not subject to GST on the
      service fee. All other cards are subject to GST on the service fee. Acceptance is subject to conditions.

                                    ABN 99 001 958 390
                                    152-162 Riley St, East Sydney NSW 2010
                                    P.O. Box 700, Paddington NSW 2021
                                    Phone: 1800 652 229 or 02 9332 9222
  10  |      Email:
                                                             ISSUE 116
                                                                                                     industry updates

                                          Did you know?
 Did you know that Brisbane                   in the world to build and                 to board a plane with batteries,
  Airport is operational 24 hours              fund a new runway?                        knife, fork and spoon, hamburger,
  a day seven days a week?                    Did you know that Brisbane Airport        rubber door stop and tea bags,
 Did you know that the airport has            has two fire stations? There is a         stowed away in her undergarments?
  set aside 285ha of land as a no-             fire station located at each end          She claimed they were required
  development zone? That’s almost              of the airfield, allowing access to       in case the plane went down.
  the size of Gold Coast Airport.              any site within three minutes.           Did you know people try to take
 Did you know the Bee Gee’s grew             Did you know that Brisbane Airport        items such as fishing rods, firearms,
  up on Cribb Island, the town                 has Australia’s first Experience          engine parts, lubricants, compressed
  which was reclaimed to make way              Centre? The centre opened in              gas and fuel on flights? In recent
  for today’s Brisbane Airport?                July 2010 and is designed to              years someone tried to carry on a
 Did you know passengers try                  inform, explain and engage.               shark baiting hook that measured
                                              Did you know that Brisbane Airport        over 30cms long, 15mm in diameter
  to take over 6,400 containers
                                               celebrated its 20 millionth passenger     and weighed over 500 grams!
  of liquids, aerosols and gels
                                               for the first time ever this year?       Did you know the most common
  on flights every month?
                                              Did you know that the first ever          search enquiry at the Brisbane Airport
 Did you know Brisbane Airport is
                                               trans-Pacific flight, operated by Sir     International Terminal information
  home to the threatened Lewin’s
                                               Charles Kingsford Smith, landed           station, located at the check in counters
  Rail? This elusive little bird is so
                                               in Brisbane in 1928. His plane, The       is... “Where are the check in counters?”
  shy, a QUT student studied it for
                                               Southern Cross,
  three years and didn’t see it once.
                                               is available for
 Did you know on a typical                    viewing at the Sir
  international flight, tourist                Kingsford Smith
  expenditure generates approximately          Memorial Centre?
  $163,000 for the state of Queensland?       Did you know that
 Did you know that Brisbane Airport           in 2010 BAC received
  has a full time Wildlife Officer?            the Australasian
 Did you know that the largest                Aviation Ground
  Duty Free purchase ever made at              Safety Council’s
  Brisbane Airport was a set of Gucci          Annual Safety
  scarves at a cost of $35,000AU?              Award for reducing
 Did you know the oldest employee             Foreign Object Debris
  has been working for Brisbane Airport        on runways and
  Corporation (BAC) for over 47 years?         taxiways by 99%?
 Did you know that BAC will                  Did you know a
  be the first privatised airport              lady once tried

                                                            ISSUE 116                 |  11
industry updates

Complete Taxi Management from Virginia
announced as the 2011 Taxi Operator of the Year
Complete Taxi Management                      for others to follow,” said John Tighe,
                                              General Manager for Black & White Cabs.
were presented with the                          Black & White Cabs is one of two
prestigious Taxi Operator of                  taxi booking companies affiliated with
the Year award at the 2011                    Complete Taxi Management. To maintain
Taxi Council of Queensland                    a consistent standard across their fleet,
                                              they conduct their own inspection facilities
Industry Awards.                              in-house. “They have a particular focus on
                                              their drivers that delivers brand loyalty by
   The annual awards recognises and           treating their drivers as work colleagues,
celebrates professional taxi drivers          not just drivers,” added Mr. Tighe. They also    lives to each other and their taxi operation.
and operators who significantly               conduct in-house training that set standards     Greg and Maria Collins manage
impact the industry. The Operator of          and deliver benefits for the taxi industry.      Complete Taxi Management on behalf
the Year award is open to operators              One of the major challenges faced by the      of their business partners, Kevin
operating five or more taxis.                 taxi industry is the development of growth       Connolly, Alan Pedler and John Parnell.
   Complete Taxi Management conduct a         opportunities. Owners, Greg and Maria                Maria Collins accepted the award
professional operation in Brisbane. “Over     Collins demonstrate growth within the            from Transport Minister, Annastacia
the past eight years they have delivered      industry. They began their careers working       Palaszczuk, and Max McBride, President
on a new vehicle policy and in the past       in various call centre and driver positions.     of the Taxi Council of Queensland.
eighteen months they have moved their         The couple met whilst working for what was           Black & White Cabs extends
fleet to a sustainable and eco-friendly       the third cab company in Brisbane at the         their congratulations to the team
European vehicle –setting the standards       time and later married, devoting their entire    at Complete Taxi Management.

   Rules for Restricted Use
   Slips – Taxi Subsidy Scheme
   Below, are guidelines issued by the Queensland Department of Transport and
   Main Roads with regards to the use of Restricted Use Slips for the Taxi Subsidy Scheme.

      As from the 1st August 2011,               notified by Cabcharge and trips that          If a receipt is not attached the
   Restricted Use Slips will not be              have occurred during this period               Restricted Use Slip will be rejected. At
   accepted for payment unless the               will automatically be paid when the            no time should a current Taxi Subsidy
   following procedures are followed:            driver submits a Restricted Use Slip.          Scheme member pay the full fare.
                                                To ensure payment the driver
   Smartcard reader faulty                       must tick the (system down) box.             Quoted jobs and set fares
    If the smartcard reader is faulty/         Further investigation will                    Restricted Use Slips used for
     not working correctly, the operator         be required if these trips are                 quoted jobs or set fares are still
     must supply documentation to show           deemed as a high risk trip.                    required to be submitted by the cab
     that the equipment will be fixed                                                           company on an explanation form.
     immediately or is in the process of       Member’s smartcard not working
     being fixed. This documentation            If a Taxi Subsidy Scheme member’s               As from 1 August 2011, completed
     will support the time the driver            smartcard is current but not                 explanation forms will no longer
     was required to use a RUS docket.           working properly a driver must use           be required to be completed and
    If documentation is not supplied the        a Restricted Use Slip to process the         submitted unless they are attached
     Restricted Use Slips will be rejected.      transaction. The smartcard reader            to quoted jobs or set fares.
                                                 will produce a receipt showing that             Should you have any queries
   Smartcard reader system down                  the smartcard could not be read.             regarding this or any related Taxi
    If the smartcard reader (EFTPOS            A copy of the receipt must be                Subsidy Scheme matter, please
     system) is down, the Department of          attached to Restricted Use Slip              contact Ms. Lisa Cullen, Manager
     Transport and Main Roads will be            when submitted for payment.                  (Taxi Subsidy Scheme) on 3167 4376.

12  |                                   ISSUE 116
                                                                                                                     industry updates

Taxi Subsidy Scheme information for drivers
What is the Taxi Subsidy Scheme (TSS)?            What if the TSS member presents                     could not be used for the transaction. If
   TSS is a Qld Government program                the card at the end of the trip?                    a receipt copy is not available, you are
that improves the mobility and                        You must accept the card and process            required to complete an explanation form.
quality of life for Queenslanders                 it the same way. A TSS member must not
with a disability by providing access             pay the full fare of the taxi journey unless        When am I required to
to affordable taxi transport.                     their card has expired or is cancelled, or          complete an explanation form?
                                                  they do not have their card with them.                 In metered areas, Restricted Use Slips
How does it work?                                                                                     must be accompanied by an explanation.
   Each TSS member is issued with a               What do I do if the card                            This can be a receipt from the reader
smartcard, which includes a photo                 reader isn’t working?                               or a completed explanation form.
of the member and an expiry date.                    If the card reader is offline or is
                                                  unable to read the card, you must                   Can I claim waiting time?
How do I know how much                            use a Restricted Use Slip (yellow                      This subsidy does not extend to waiting
subsidy a TSS member gets?                        docket) to complete the transaction.                time charges if the TSS member is not in the
   A TSS member must not pay                                                                          taxi. When the TSS member is ready to exit
the full fare unless their card has               What is the manual TSS                              the vehicle, the journey has been completed.
expired or been cancelled, or they                voucher back up system?
do not have their card with them.                    Restricted Use Slips and an imprinter must       How do I process set fares/quoted jobs?
   The smartcard reader will                      be carried in the taxi at all times, and used if:      TSS trips are calculated on the
automatically calculate the subsidy fare           there is a problem with                           metered fare and should be processed
for you. Where a total taxi fare is equal            the smartcard reader                             through the smartcard reader. If you are
to or less than $50.00, the member will            the taxi is in a regional taxi                    unable to process a set price then you are
pay half of the fare to the taxi driver. The         area which is exempt from the                    required to process a Restricted Use Slip.
Queensland Government will pay the                   requirement to have taxi meters.
other half of the fare to the taxi company.                                                           What about interstate travel vouchers?
                                                  How do I use the manual backup system?                 From time to time you will be required
What if I don’t want to use the TSS?                 At the end of the trip you must complete         to process interstate vouchers for members
   Misrepresentation or fraudulent use of         the Restricted Use Slip. If the TSS member is       travelling from other states or territories.
the TSS is an offence. Any misuse of the TSS      able, please have them sign the slip. Hand          These vouchers must be processed manually.
smartcard is viewed as a serious offence and      the smartcard back to the TSS member
will result in legal action or other penalties.   with a copy of the receipt. If you have             How are TSS payments
                                                  used a Restricted Use Slip because there            made to taxi companies?
What is the smartcard reader?                     was a problem with the smartcard reader,              TSS trip data is collected electronically by
  The smartcard reader is the                     you should attach a copy of the receipt             Cabcharge and provided directly to DTMR
Cabcharge EFTPOS terminal.                        that shows that the smartcard reader                who will then pay the taxi companies.

Taxi passenger awarded more than $750,000.00
after being delivered to the wrong address
A recent Brisbane Supreme Court hearing awarded a payout to the family of a Gold
Coast taxi patron who was killed on a roadway at Ashmore, a Gold Coast suburb.

    The 36 year old man had been drinking         reported the accident but the identity of           requirement by Black & White Cabs for all
at a private function when his friends called     the other driver has never been established.        of our Taxi Operators to have General &
a cab to take him home. The taxi driver               The Court apportioned liability at 20%          Products Liability Cover. For clarification,
delivered him to an incorrect address; the        against the unknown driver and 80% liability        Compulsory Third Party Insurance covers
passenger who was in an intoxicated state         against the cab driver for failure “to take the     the taxi passengers “whilst the vehicle is
was left on the footpath. The passenger           passenger home safely”. QBE was the insurer         moving” and the General and Products
attempted to find his own way home but            that had underwritten the taxi operator’s           Liability Insurance “covers the passengers
in the most horrible of circumstances             General and Products Liability cover and            when the vehicle is not moving”.
ended up on a main road and was hit               ultimately paid the $750,000.00 in damages.            (Acknowledgement to the
by two separate vehicles and died at the              It is the most extreme cases such as            Herald Sun May 15th 2011 and
scene. One of the drivers, a 19-year old          this, which underpins the mandatory                 Moray & Agnew Lawyers.)

                                                                     ISSUE 116                       |  13

The complex that
makes life... less complex

When it comes to rating                     Golf Complex and Function Venue is              “We’re not the typical golf
                                            an inner city sanctuary combining           club with function rooms,” said
a premier golfing facility,
                                            state of the art golf and function          Leonie Perry, Victoria Park’s Golf
it’s all about the versatility              facilities in one stunning setting.             Marketing Manager. “In fact
of the complex.                                The complex’s features include an        we’re not a club at all! You’ll find
                                            18-hole golf course, 72-bay, two-level,     us here open to the public seven
   And with that said, the judging is all   floodlit driving range, fully stocked       days a week from 6am to 10pm,
the more easier these days thanks to        golf shop, state of the art golf learning   only closing on Christmas Day.
one facility that continues to be used      centre with five PGA professionals onsite       “With our golf course, putt
as the benchmark for all things golf.       and an impressive 18-hole putt putt         putt, learning Centre and Caddy
   Situated just two kilometres             course – The Putting Garden – which         Shack Café and Bar we truly
from Brisbane city, Victoria Park           features real sand and water traps.         are a unique all-in-one venue
                                                                                        with an open plan design.”
                                                                                            “We love being able to provide the
                                                                                        fun element into any function with
                                                                                        our driving range activities or even
                                                                                        a round of putt putt,” added Perry.
                                                                                            “It’s an effective icebreaker
                                                                                        or team building solution.” The
                                                                                        Function Venue boasts eight unique
                                                                                        spaces spread across the complex,
                                                                                        all with spectacular views of the
                                                                                        sparkling city skyline. The old
                                                                                        clubhouse has become the venue’s
                                                                                        main ballroom. This space has
                                                                                        recently been refurbished featuring
                                                                                        exquisite crystal chandeliers, marble
                                                                                        bar, old style bentwood chairs and
                                                                                        magnificent sweeping views of the
                                                                                        city from the room’s private terrace.

14  |                                ISSUE 116

    Underneath the Ballroom you’ll         into a casual, al fresco venue perfect    can play a round of putt putt on
find the Quartz and Alabaster rooms.       for the more relaxed event.               the beautifully landscaped greens
These contemporary designed rooms             From The Driving Lounge, guests        while enjoying a private cocktail
feature floor-to-ceiling glass allowing    can step straight onto the Driving        party for up to 80 guests. The Putting
for uninterrupted city views from          Range and benefit from a range            Lounge also features a state of the
all aspects. Both rooms also feature       of private or group lessons from          art Bose sound system, stainless
alabaster bars, funky lounge areas and     one of our PGA professionals while        steel barbecue and plasma TV.
also flow outside to private courtyards.   enjoying a gourmet barbecue.                  With all these features it’s
    The stunning Garden Marquee               On the other side of the Driving       little wonder Victoria Park Golf
provides an elegant function space for     Range, The Putting Lounge overlooks       Complex and Function Venue has
events during the day or night. Situated   the Complex’s 18 hole putt putt           quickly become one of Brisbane’s
overlooking the grounds of Victoria        course. In the Putting Lounge guests      premier function locations.
Park golf course, it features floor to
ceiling glass windows with a generous
terrace that allows you to enjoy the
panoramic views both inside and out.
    Perched at the top of the complex
is the venue’s stunning, newest
addition, The Marquee. The permanent
Marquee is perfect for that fairytale
wedding or contemporary corporate
setting with fully lined ceilings, eight
stunning crystal chandeliers and a
large wooden deck with undercover
lounge pods and outdoor plinth
overlooking the Brisbane city.
    “The ambience is truly remarkable
at night with the sparkling chandeliers,
city, and putt putt lights lit up
in the backdrop,” said Perry.
    Next to the Marquee is the Caddy
Shack Café. By day, the Caddy Shack
is open to the public for breakfast and
lunch but by night the Café transforms

   Essence Serviced Apartments
   Essence Serviced Apartments are pleased to
   announce the launch of their first boutique serviced
   accommodation building. Opened in early August,
   Essence is located in Chermside, in Brisbane’s North.

       The team at Essence provides             “This property is
   quality overnight and short stay         going to add a new level
   accommodation and a home away            of quality short stay
   from home for corporate guests,          accommodation to the
   leisure travellers and hospital          Brisbane market,” said
   users. Positioned at the front           Peter Bates, CEO, Essence
   entrance of the Holy Spirit and          Serviced Apartments.                    wireless Internet. Additional amenities
   Prince Charles hospitals, Essence is         Essence features spacious           for guests are provided in a guest
   within an easy drive of Brisbane’s       apartments with fully appointed         lounge, with fully appointed kitchen,
   CBD and only a short 10 minute           kitchens. Queen beds are provided in    a billiards table, an outside courtyard
   drive to the Brisbane International      all bedrooms, LCD TVs, and separate     with complimentary BBQ facilities
   and Domestic airports.                   work stations with high speed           in a relaxing garden retreat setting.

                                                           ISSUE 116                |  15
driver’s notice board

   Princess Alexandra Hospital
   patient pick-up/drop-off guidelines
   Black & White Cabs has
   recently secured a spot
   on the tender panel
   with the Queensland
   Department of Health for
   the non-urgent transport
   of hospital patients.

       Previously, patients were
   transported by the Queensland
   Ambulance Service (QAS)
   regardless of their health status.
   This meant patient’s with non
   critical conditions were being
   transported by ambulance. This
   was not an efficient or cost
   effective method of transportation.
   By facilitating the timely and
   responsive transport of patients,
   Black & White Cabs will               with the same dignity and respect        Please review the attached map to
   significantly reduce patient wait     that you would expect in return.         ensure you have an understanding of
   times and in turn improve their       Please be as caring and helpful          the appropriate drop off and pick-up
   quality of life. QAS cannot assure    as possible when transporting            locations and follow these guidelines:
   short wait times as emergency         patients to and from the hospital.        Always help the patient in
   transport is their priority.              A range of people use this              and out of the vehicle;
       Increased patient travel to       service, including the elderly and        Ensure that you enter
   specialised treatment facilities      some who may have physical                  through the appropriate gate
   and outpatient care facilities        or other disabilities, and may              for drop-off and pick-up;
   contribute to the growing demand      be seriously ill or injured. Poor         The boom gate code for
   for non-urgent transport. People      access to health services due to            access to building 31 will be
   without access to a car or reliable   lack of or infrequent transport             on your booking form;
   public transport are faced with       can attribute to the decline in the       Read the booking
   the prospect of missed or delayed     patient’s health. Patient transport         instructions carefully;
   care due to lack of access.           is a critical component of health         Follow the exact instructions
       The Princess Alexandra (PA)       care delivery, it is up to our drivers      for your booking;
   Hospital has called on Black &        to ensure quality and safety issues       When you drop-off the
   White Cabs to provide non-urgent      are addressed when transporting             patient always escort the
   transport for their patients. This    non-emergency patients.                     them inside the building;
   is a considerable opportunity for         Black & White Cabs aims               Ad hoc jobs will always
   Black & White Cabs to continue        to improve consistency and                  have a template; and
   to grow our business and provide      quality of transportation services        When in doubt – contact
   an invaluable community               for all our passengers with                 Karly Jameson or the Shift
   service. Transporting patients        special attention given to non-             Manager for clarifications.
   by taxi provides one of the           urgent patient transport.
   most accessible and acceptable            When receiving a booking for            Please contact Karly Jameson
   modes of transportation.              the Princess Alexandra Hospital,         on 3860 9969 for any questions
       Black & White Cabs would like     please review your booking               or concerns with regards to
   to thank you all in advance for       information carefully and follow         patient transport to and from the
   treating our PA Hospital customers    the instructions as they are given.      Princess Alexandra Hospital.

16  |                             ISSUE 116
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      driver’s notice board

 Princess Alexandra Hospital Campus Map
Princess Alexandra Hospital Campus Map

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      S T R E E T
                                                                                         Pharmacy Australia

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                                                                                        Centre of Excellence                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         PA Hospital                                                                                                                                                                                    D I B L E Y
                                                                                      Centre of Excellence                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              PA station
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  Railway station
  To Dutton Park
Railway station
To Dutton Park

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                                                                                                                                                                                                                 Translational Research Institute

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                                                                                                                                                                                                               Translational Research Institute
                                                                                                                                                                                                                           Building Site
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                  enter through

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                     T R A D E AAD EE N V E N

                  Gate 1 for

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            E N E R G Y V ER I

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         ENERGY DRI
                  access to

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       LAUNDRY D
                  building 31 –

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                  boom gate code

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    LAUNDRY D
                  will be noted on

      PrincessoffAlexandra Hospital Campus Map Map
            Princess Alexandra Hospital Campus
             drop and pick Hospital Campus Map
Princess Alexandra up point
                  your booking



             for building 7, GARU
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                                                                                                                                                                                                                                                     Level 1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                E
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                                                                         enter through Pharmacy Australia                                                                                                                                             Entry
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                                                                   Pharmacy Australia                                                                                                                                                      Pharmacy Australia                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                D

                                                                         gate 2 for
                                                                   Centre of Excellence access                                                                                                                                                    Level 1

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         V                      R
                                                                                                                                                                                                     A A R

                                                                                             Centre of Excellence                                                                                                                          Centre of Excellence                                                                                                                                                                                                                                  PA Hospital                                                                                                                                                             PA Hospital                                                                                                     D I B L E Y                             I                 I
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              PA Hospital
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         C busway station                                                                         D I B L E Y                                                                       D I B L E Y

                                                                                                                                                                                                                                                    Entry                                                                                                                                                                                                                                       busway station                                                                                                                                                          busway station                                                                                                   S T R E E T
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            E             E                                                                       S T R E E T                                                                       S T R E E T
                                                                                                                                                                                                  R IN
                                                     S T R E E T

                                                                         to building 7                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           D
                                                                                                                                                                                               A NT


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           B U R K E

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    B U R K E

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      B U R K E
                                                                                                                                                                                             IN A

                                                                                                                                                                                            T M

Railway station

                                                                                        Railway station

                                                                                                                                                                       Railway station
To Dutton Park

                                                                                        To Dutton Park

                                                                                                                                                                       To Dutton Park
                                                  S T R E E T

                                                                                                                                                                                         A DIA

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 drop off for the                                                                                                                                                                                                O A D           R O A D C H                                                                                                                                                                                                                  R O A D

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Main Entrance H
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             I C                                                                                                                                                                                                         I C H

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 O ’ K E E F E

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               O ’ K E E F E
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  S T R E E T

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 E T

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                S T R E E T
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   I P S W                                                                                                                                                                                                       I P S W       I P S W
                                                                                                                                                                            Translational Research Institute
                                                                                                                                             Translational Research Institute                       Translational Research Institute

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        S T R E E T

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   S T R E E T

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     S T R E E T

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  D I A M A N T I N A R O A D ES A S T

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          R E I S

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     R E I S

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       R E I S
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 T R E

                                                                                                                                                       Building Site                  Building Site           Building Site
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 and Transit Lounge

                                                                                                                                                                                                                                                                                                                                                                                                                                                                 LA                                                                                                                                                                               LA                                                                                                                                                                     LA
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          U                                                                                                                                                                                     U                                                                                                                                                                U

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                INSET MAP                                                                                                                                                                                                 INSET MAP                                                                                              INSET MAP
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  N                                                                                                                                                                                 N                                                                                                                                                                    N

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             DIAMANTINA ROAD EAST
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         D                                                                                                                                                                              D                                                                                                                                                                    D
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                R                                                                                                                                                                           R                                                                                                                                                                    R
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    Y                                                                                                                                                                           Y                                                                                                                                                                     Y

                                                                                                                Level 2

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             D                                                                                                                                                                      D                                                                                                                                                                      D

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   R                                                                                                                                                                     R                                                                                                                                                                      R
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        IV                                                                                                                                                                     IV                                                                                                                                                                    IV



                                                                                                                                                                                                                                                                                                                                                                               MAIN BUILDING
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 E                                                                                                                                                                            E                                                                                                                                                                E



                                                                                                                                                                                                                                                                                         TRADE AVEN

                                                                                                                                                                                                                                                                                                                                                                                                                        TRADE AVEN

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             TRADE AVEN
                                                                                              AS O

                                                                                                                                                                                                                                                                                                                                                            ENERGY DRI

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        ENERGY DRI

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                ENERGY DRI
                                    C O R N W A L L

                                                                                                                                                                                                                                                                                                                                                                                   ENTRY                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     PA Hospital


                                                                                                             Level 2

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                                                                                                                                                                                                                                                                                                                                                                               MAIN BUILDING
                                                                                                                                                                                                                                                                                                                                                                                                                  LAUNDRY D

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        LAUNDRY D

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                LAUNDRY D
                                C O R N W A L L


                                                                                                                                                                                                                                                                                                                                                                                  ENTRY                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        PA Hospital
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   LAUNDRY D

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            LAUNDRY D

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              LAUNDRY D
                                                                                   D IN

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              busway station




                                                                                                                                                                                                                                                                                                                                                                                   O                                                                                                                                                            O                                                                                                                                                               O
                                                                                                                                                                                                                                                                                                                                                                                       ’                                                                                                                                                                 ’                                                                                                                                                                     ’
                                                                                                                                                                                                                                                                                                                                                                                                K                                                                                                                                                                     K                                                                                                                                                                   K

                                                                                                                                                                                                                                                                                                                                                                                                              E                                                                                                                                                                     E                                                                                                                                                                   E
                                                                                                                                                                                                                                                                                                                                                                                                                  E                                                                                                                                                                     E                                                                                                                                                                   E
                                                                                                                                                                                                                                                                                                                                                                                                                        F                                                                                                                                                                     F                                                                                                                                                                       F
                                                                                                                                                                                                                                                                                                                                                                                                                                E                                                                                                                                                                    E                                                                                                                                                                        E
                                                                                                                                                                                                                                                                                                                                                                                                                                         S                                                                                                                                                                     S                                                                                                                                                                             S



                                                                                                                                                                                                                                                                                                                                                                                                                                             E                                                                                                                                                                        E                                                                                                                                                                          E




                                                                                                                                                                                                                                                                                                                                                                                                                                                 R                                                                                                                                                                            R                                                                                                                                                                      R
                                                                                                                                                                            Level 1                                                                                                  Level 1                                                                                 Level 1



                                                                                                                                                                                                                                                                                                                                                                                                                                                     V                                                                                                                                                                              V                                                                                                                                                                    V



                                                                                                                                                                                                                                                                                                                                                                                                                                                         I                                                                                                                                                                              I                                                                                                                                                                    I
                                                                                                                                                                                                                                                                                                                                                                                                                                                             C                                                                                                                                                                              C                                                                                                                                                                    C
                                                                                                                                                                             Entry                                                                                                    Entry                                                                                   Entry                                                                              E                                                                                                                                                                              E                                                                                                                                                                        E


                                                                                                                                                                                                                                                                                                                                              I V ED




                                                                                                                                                                                                                                                                                                                                                                                                                                                                           D                                                                                                                                                                                    D                                                                                                                                                                    D


                                                                                                                                                                                                                                                                                                                                IR A D R A RO

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     R                                                                                                                                                                              R                                                                                                                                                                    R


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                I                                                                                                                                                                           I                                                                                                                                                                    I
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    V                                                                                                                                                                           V                                                                                                                                                                     V


                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            E                                                                                                                                                                       E                                                                                                                                                                     E


                  S T R E E T

                                                                                                           S T R ED E T

                                                                                                                                                                                          S T R E E T














                                                                                                                                                                                                                                                                                                                           X NRD

                                                                                                                                                                                                                                                                                                                                                                                       DIAMANTINA ROAD EAST

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             DIAMANTINA ROAD EAST

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 DIAMANTINA ROAD EAST
                                                                                                                                                                                                                                                                                                                         E A AD





                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    A D



                                                                                                                                                                                                                                                                                                                  A NADL R

                                                                                 Level 2                                                                                    Level 2                                                                             Level 2



                                                                                                                                                                                                                                                       MAIN BUILDING                                                                                                   MAIN BUILDING                                                                                    MAIN BUILDING



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      R O
                                                                                  Entry                                                                                      Entry                                                                       Entry
                  C O R N W A L L

                                                                                                           C O R N W A L L

                                                                                                                                                                                          C O R N W A L L



                                                                                                                                                                                                                                                           ENTRY                                                                                                          ENTRY                                                                                            ENTRY                                                                                                                             PA Hospital                                                                                                                                                                                          PA Hospital                                                                                                      PA Hospital



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            busway station                                                                                                                                                                                       busway station                                                                                                   busway station

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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 S T R E E T



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  I C



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   R O
                                                                         New Emergency Department

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         To Buranda busway
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  To Buranda Railway station
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             S W
                                                                                    Building Site
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        I P             H

                                                                                     EMERGENCY    EMERGENCY
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             S T R E E T
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   I C
                                                                           IA                                                                                                                                                                                                                                                                                                                                                        TI
                                                                                 NTINA                                                                                                                                                                                                                                                                                                                                            AN
                                                                                       ROAD SOUTH                                                                                                                                                                                                                                                                                                                              AM
                                                                ENTRY New Emergency Department ENTRY
                                                                                        ENTRY                                                                                                                                                                                                                                                                                                                               DI

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         and busway
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  and Railway station



                                                                                 Building Site                                                                                                                                                                                                                                                                                                                                                                                                     AD
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         I P
                                                                                                                                                                                                                        A DR

                                                                                                                                                                                                                                                                                                                        A DR

                                                                                                                                                                                                                                                                                                                                                                                                                                A DR

                                                                       D                                                                                                                                                                                                                                                                                                                                                            NA
                                                                                                    IA                                                                                                                                                                                                                                                                                                                           TI
                                                                                                          MA                                                                                                                                                                                                                                                                                                                  AN

                                                                            I P S W I C H
                                                                                                             NTINA                                                                                                                                                                                                                                                                                                         AM
                                                                                                                   ROAD SOUTH                                                                                                                                                                                                                                                                                           DI



                                                                                                                                                                                                            R O A D



                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               A D                                                                                                                                                                                                           A D                                                                                                               A D
                                                                   I P S W I C H                                                                                                                                                                                                                                                                                                                                                                                                                                                     R O                                                                                                                                                                                    R O                                                                                                                                                    R O
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  O ’ K E E F E

                                                                                                                                                                                                R O A D                                                                                                                                                                                                                                                      H                                                                                                                                                                              H                                                                                                                                                                    H
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            S T R E E T

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     S T R E E T

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            S T R E E T

                                                                       New Emergency Department New Emergency Department Emergency Department
                                                                                                                     New                                                                                                                                                                                                                                                                                                                                 I C                                                                                                                                                                            I C                                                                                                                                                                  I C
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                To Buranda busway

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        To Buranda busway

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               To Buranda busway
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                and Railway station

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        and Railway station

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                                                                                                                                                                                                                                                                                                                                                                                    S W                                                                                                                                                     S W                                                                                                                                                  S W
                                                                                                                                             ST                                                                                                                                                                                                                                                                                                         ST                                                                                                                                            ST
                                                                                                                                                                                                                                           S T R T O T T E N H A M

                                                                                                                                          EA                                                                                                                                                                                                                                                                                                         EA                                                                                                                                            EA
                                                                                                                                        D                                                                                                                                                                                                                                                                                                  AD                                                                                                                      AD
                                                                             Building Site            Building Site        Building RSite

                                                                                                                                                                                                                                                                                                                                                                                I P                                                                                                                                                     I P                                                                                                                                                  I P
                                                                                                                                                                                                                                                                                                                                                                                                                                        RO                                                                                                                      RO
                                             C O R N W A L L

                                                                       D                        D                    D           NA                                                                                                                                                                                                                                                         NA                                                                                                                                 NA
                                                                           IA                                                                                          IA                                                                               IA                       I                                                                                                       TI                                                                                                                                 TI
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             O ’ K E E F E

                                                                                MA                                                                                          MA                                                                                MA              NT                                                                                                      AN                                                                                                                                 AN
                                                                                                                                                                                                                                                                 N T I NAAM A
                                                                                                                                                                                                                                                     S T R E E T

                                                                                   NTINA                                                                                       NTINA                                                                                                                                                                                               AM                                                                                                                                 AM
                                                                                         ROAD SOUTH                                                                                  ROAD SOUTH                                                                     DI      ROAD SOUTH                                                                                          DI                                                                                                                                 DI
                                               S T R E E T

                                                                                                                                                                                                                                       T O T T E N H A M

                                               I P S W I C H                                                                        I P
                                                                                                                                   R O S W I C H I P R S OWA I DC H                                                                                                                                                 R O A D
                                                                                                                                        A D
                                    C O R N W A L L

                                                                                                                                                                                                                                                  E E T
                                      S T R E E T

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            O ’ K E E F E

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     O ’ K E E F E

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            O ’ K E E F E
                                                                                                                                                        T O T T E N H A M

                                                                                                                                                                                                                                                                 T O T T E N H A M

                                                                                                                                                                                                                                                                                                                                                       T O T T E N H A M

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            W O L S E L E Y                                                                                                                             S T R E E T
                    C O R N W A L L

                                                                                                             C O R N W A L L

                                                                                                                                                                                            C O R N W A L L
                                                                                                                                                            S T R E E T

                                                                                                                                                                                                                                                                     S T R E E T

                                                                                                                                                                                                                                                                                                                                                           S T R E E T
                      S T R E E T

                                                                                                               S T R E E T

                                                                                                                                                                                              S T R E E T

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            W O L S E L E Y                                                                                                                                 S T R E E T

                                                                                                                                                                                                                                                                                                                                     executive building D6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     metropolitan linen services (mls) C8
                                                                                                                                                                                                                                                                                                     W O L S E L E Y                                                        S T R E E T                                             W O L S E L E Y                                                                          S T R E E TO L S E L E Y
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     W                                                                                                                                  S T R E E T

                          main hospital entries D4, E3, F5

           emergency entry F2 main D4,F5 F5
        main hospital entries entries D4, E3, executive building E3, F5
        main hospitalmain hospital entries hospital entries D4, D6
                              D4, E3, F5        E3,               executive building (siu) E6 linen services (mls) linen services (mls) C8 unit (ceu) C7
                                                                   spinal injuries unit metropolitan
                                                                  executive building D6
                                                                                  executive building D6
                                                                                              D6                           central energy linen services
                                                                                                        metropolitan C8metropolitan linen services (mls) C8
                                                                                                                            metropolitan                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            (mls) C8
                         emergency entry F2 spinal injuries unit (siu) E6injuries unit (siu) E6 central(siu) E6 unit (ceu) C7
        emergency entry F2             emergency entry F2         spinal           spinal injuries unit energy                        central energy
                                                                                                                      central energy unit (ceu) C7 unit (ceu) C7
            information desk E4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                general support services C6C7
          emergency entry F2
                          information desk E4 mental health services F6 health services F6 general support services C6supportgeneral support services C6
        information desk E4              information desk E4
                                                                                                                                                                                                                                                                                                                              mental health services E6
                                                                                                                                                                                                                                                                                                                             spinal injuries unit (siu) F6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      central energy unit (ceu)
                                                                  mental        mental health services F6     general        services C6
                           public toilets E5, E5, F3                                                                                                                                                                                                                                                                                   research wing D5                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        maintenance services B5
        information desk E4
        public toilets E5, E5, F3 toilets E5, E5, F3toilets E5,wing D5 research wing D5
                             public         public research E5, F3      mental health services F6 services B5
                                                                                      research wing D5
                                                                                                  maintenance maintenance services general support
                                                                                                                            maintenance services B5                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             services C6
           public café public café E5 public café E5
       public café E5                               ambulatory and renalambulatory and renal renal centre burke street centre SEE INSETstreet centre SEE INSET MAP
                                                                         ambulatory andambulatory and street
                                                                                         renal       burke                                  burke MAP
                                                                                                                        SEE INSET MAP burke street centre SEE INSET MAP
        public toilets E5, E5, F3                                         research transplant (arts) B2
                                                                         transplant wing D5 services (arts) B2
                                                    transplant services (arts) B2 services (arts) B2                                           maintenance services B5
       diamantina health care
                           diamantina health care
                                           diamantina health care          transplant services parking                   parking        parking
                             health care
           diamantinamuseum E2 museum E2 33 B3 building 33 B3 building 33 B3
       museum E2                                    building                                                                                 parking
           museum E5
       public café E2                                                     ambulatory and renal stationtrain              train station         burke
                                                                                                                                        train station street centre SEE INSET MAP
                           geriatric       geriatric and                   building 33 B3 35 B3
       geriatric and rehabilitation and rehabilitation rehabilitation building 35 B3 building
                                                    building 35 B3
       unit (garu) D3      unit (garu) D3 unit (garu) D3
                                                                          transplant services (arts) B2
                                                                                                      bus stop           bus stop            train
                                                                                                                                        bus stop station
        diamantina health care
           geriatric and rehabilitation specialised health services (shs)health services (shs) B2services (shs) B2
                                                                           building 35 B3
                                                                         specialised B2 specialised health                                      parking
        museum E2 aquatic D6 aquatic physiotherapy pool building 33 B3
       aquatic physiotherapy pool physiotherapy pool D6
           unit (garu) D3
                                                                          D6                          PA shuttle bus     PA shuttle bus PA shuttle bus
                                                                                                                                             bus stop
                                                                                                                         stops          stops H4,
                                                                                                      stops H4, F4, INSET A10 H4, F4, INSET A10 F4, INSET A10
                                                                                                                                                                                                                                                                                                                               specialised health services (shs) B2                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  train station
          geriatric and rehabilitation D6
            aquatic physiotherapy pool                                                                                                                                                                                                                                                                                         building 35 B3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      PA shuttle bus
          unit (garu) D3                                                                                                                                                                                                                                                                                                                                                                                                                ISSUE 116                                                                                                                                                                                                                                                                                                                                                                                                                                                    bus H4,
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   stops stop F4, INSET A10
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |  17
                                                                                                                                                                                                                                                                                                                               specialised health services (shs) B2
driver’s notice board

From the Black & White
Cabs Operators Committee
The next Black & White Cabs’                        A decision has
                                                yet to be made
Operators Group meeting
                                                on advertising
will be held in early October,                  for the rest
2011 pending confirmation                       of 2011-2012.
by two guest presenters.                        The television
   All meeting details will be sent             campaign
to each of our taxi Operators once              finished in the
they are confirmed. The main agenda             middle of August.
item discussed will be the new MT               As of yet, it is
Data Dispatch System which is due to            still too early to
come into operation in May 2012.                make any definite
   The annual Committee Elections               conclusions on
are currently in progress. We have              the campaign’s
received five nominations for the               effectiveness.
two vacant positions. By the time                   The Rank
you read this, everyone should have             Supervision
received their ballot papers. I strongly        program is still doing very well with           operational matters please
encourage every operator to vote. The           our cabs averaging 67% of the work              contact the Committee on
result of the ballot will be announced          on our supervised venues. The Eatons  
at the October Group Meeting.                   Hill Hotel still averages over 300 cars         or phone me direct on
   The last Committee Meeting held              a night on Fridays and Saturdays.               my mobile number.
on the 26th of July included a lengthy              The first two of a number of focus groups
discussion on the 2011-2012 budget. The         to develop a solutions to the increasing        Regards,
Committee decided to maintain our               no job rate has been held. John Tighe also      Per Dinesen
sponsorships of Norths and Aspley Leagues       talked about our successful tender with         Chairman, Operators’ Committee,
Clubs and the Aspley Hornets AFL Club.          Queensland Health to transport non-urgent       Black & White Cabs
   The Committee is also looking                patients to and from various hospitals.
at further sponsorships of Surf Life                If there is any feedback or other           Mobile 0411 602 792
Saving and the Chaplaincy Service.              suggestions for improvements on                 Owner/Operator Cab 2000

Taxi drivers advised to keep our streets clean
Taxi drivers in Brisbane are                    be thrown from your taxi or dropped             Brisbane, taxi drivers
                                                by drivers standing by or adjacent to           are the primary
urged to curb littering and
                                                the vehicle. They should be disposed of         contact for most
keep our streets clean.                         appropriately in rubbish or butt bins.          tourists, so it’s
                                                   Litter can easily be washed into             important to send
    Under the Environmental Protection          the stormwater system and waterway              them a message of
Act 1994, dropping litter from vehicles is an   and can end up polluting our river and          a clean city.
offence and could result in a $1,200 fine.      beaches, putting people and wildlife               Littering not
    As well as being unsightly, dropping        at risk. Litter is a threat to our social       only includes plastic bags, take-away
litter in our streets has a huge impact         environment, attracting pests and               containers, or food and drink waste
in Brisbane. Financially, it costs in           have an overall negative effect on the          but also discarded cigarette butts
excess of $14 million per year with $3.5        image and beautification of Brisbane.           which are the main type of litter.
million being spent annually to pick               Litter sends out a message that we do           Taxi drivers play a major role in
up rubbish dropped on footpaths or              not care about our community. Tourist           greening and cleaning our city. Help us
thrown from cars. Waste should not              are coming from all over the world to visit     keep our city clean – don’t be a tosser.

18  |                                     ISSUE 116
                                                                                                                                                         driver’s notice board

Greenslopes Private Hospital
patient pick-up /drop-off guidelines
Black & White Cabs has a lot riding on the
Greenslopes Private Hospital taxi rank.

   Transporting patients to and                                                 impairments.
from the hospital is recognised                                                 The new Ford
as an important stage of                                                        Territory taxis
treatment. It is critical that                                                  are a practical
Black & White Cabs’ taxi drivers                                                People Mover
provide safe and timely transfers                                               option for
of patients to and from the                                                     patient
Greenslopes Private Hospital.                                                   transport,
   Please note that the taxi rank                                               they provide
at Greenslopes Private Hospital                                                 spaciousness,
has changed from the right side                                                 comfort,
to the left side of the transit                                                 they ride smoothly and are easier                               When picking up the patient from
lounge of the Administration                                                    to get into as it does not add                                  Greenslopes Private Hospital all
building. The hospital will now                                                 pressure on the patient’s knees.                                drivers must follow these guidelines:
allow the Ford Territory taxis to                                                  The principal concern for Black                               Ensure that you greet the
access the taxi rank however the                                                & White Cabs is to maintain                                        customer at the correct pick-up
driver must ensure they always                                                  passenger well being, provide                                      point as advised on the docket;
assist the passenger in and out                                                 optimal care and comfort while                                   Announce their full name loudly;
of the vehicle, especially seniors                                              transferring patients, and deliver                               Confirm their details to ensure that
and persons with disabilities or                                                them safely to their destination.                                  you are transporting the right patient;
                                                                                                                                                 Ensure you have the correct
                                                                                                                                                pick-up / drop-off details;
                                                                                                                                                 Confirm any specific requirements
                                                              Greenslopes Private Hospital
                                              Transport Department – Transport Request Document – Reprint
                                                                                                                                                   such as their required
                                                                                                                                                   transport options; and
 Client Name:                                      DVA#:                                             MRI#: MD00                                  Always help them in and
 Appointment Date: Friday    15/07/11 0830         Acc#: AD07230618                                  Appt: Ophthalmic REV Park
 Pick-Up Patient:                                                                     Deliver Patient To:                                          out of the vehicle.
 Outpatients                                                                          25 GRATTAN TERRACE
 Gate 12 – Newdegate St-Gr Floor Admin Bldg                                           WYNNUM 4178
 Greenslopes 4120                                                                     Home Phone: 07 3333 3333
 Phone Number: (07) 3394 7600
                                                                                      Patient Signature: _______________________________
                                                                                                                                                   The details of the patient transfer
 Vehicle type Required: Car/Taxi
                                                                                      Docket No: ____________________________________
                                                                                                                                                are clearly laid out on the Request
 Transport Options: Front Seat                                                        EQ: __________        YC: __________ BW: __________       Document and you must ensure
                                                                                      Odometer Start: __________ Odometer End: __________       you have the correct patient and
 OPD Present Time: _______________________
                                                                                      Total (km): __________ Car Number: __________             their transfer details. Please view
                                                                                      Driver Wait Time: ________________________                the Greenslopes Private Hospital
                                                                                      Reason for wait: ______________________________________   Transport Request Document for
                                                                                                                                             complete patient transfer information.

 Find the hidden DA somewhere in this edition of
 In Black & White Magazine. If the DA is yours, call
 into reception and collect your reward of $100.

                                                                                                              ISSUE 116                         |  19
driver’s notice board

    Passengers using scooters
    must transfer to a fixed seat
    Drivers must exercise caution
    when transporting passengers in
    wheelchairs and mobility scooters.
    Passengers must be seated in a
    secured seat in the vehicle.

        The Queensland Department of
    Transport’s policy on transporting
    scooters and mobility aids in
    wheelchair accessible taxis
    maintains that it is unsafe for a
    person to travel in a taxi while
    seated on a mobility scooter. It                       carry the scooter in
    is unsafe for any passenger in the                     the vehicle if it has
    vehicle should an accident occur.                      appropriate anchorage points.
        Passengers must transfer from                      However, the passenger must sit                             restraining
    the scooter to a fixed seat in the                     in a secured seat in the vehicle.                           passengers in
    vehicle. It is safe for the taxi to                    Please take care in properly                                wheelchairs and scooters.

               Customer delight
Customer Delight is… Promoting yourself and the company in a positive light. Be proud of the
service you provide and remember it is the journey and not the destination that is important.

 Calls of appreciation were received for:

   Gurwinder Singh.............................371           John Collins.....................................855        Muhammed Tariq...........................570
   Garry Slattery.................................1949       Balddep Singh Malhi......................1969               Parminder Singh Dhillon................355
   Cornelis Van Dijk x 2........................190          Inderjeet Singh Khakh.....................321               Satwant Singh Sachar....................1415
   John Chapman...............................1025           Jalpeshkumar Pravinbhai Patel......1133                     John McKinnon...............................183
   Gagandeep Singh Jassi.....................107             Yahia Abohachem...............................6             Digant Joshipura...............................66
   Concetto Pagano.............................461           Kyeong Tai Nam.............................375              Arora Puneet....................................331
   Varinder Kohri.................................408        Kamir Habul....................................715          Peter Mason....................................373
   Gagandeep Singh Nahar...................123               Mandeep Singh...............................877             Frank Dincer..................................2172
   Bakar Singh Nagra..........................364            Mandeep Singh................................141            Robert Kane......................................48
   Garry Parkinson..............................825          Amit Kumar...................................2300           Peter Thompson............................1864
   Mandeep Singh x 2...........................630           John Miles.........................................31       Om Parkash.....................................856
   Amrinder Singh Raju........................116            Harshadkumar Desai.....................1016                 Abdul Wahid Popalzai.....................448
   Taria....................................Call Centre      Akbar Jamali..................................2008          Sandeep Pal Singh...........................991
   Farah Omar Isse.............................2613          Jatinder Singh.................................740          Royden McKillop.............................700
   Sunil Sharma..................................1955        Satnam Singh.................................1857           Raj Kumar........................................678
   Germanjit Singh...............................411         Rohit Walia....................................1887         Mohammmad Jawed Gulzari........2047
   Navjot Singh....................................153       Sameer Abbas...................................42           Thomas Terare.................................580
   Robert Lynn................................Admin          Ergun Ozun...................................2072

20  |                                                     ISSUE 116
                                                                                                     driver’s notice board

            Len’s taxi tips
                             We all felt the pain this year when two of our Taxi Drivers
                              lost their lives so tragically in motor vehicle accidents.

    Both were young men from                      only save you from speeding, but               occur when one taxi driver collides
overseas who came to Australia to                 will give you better fuel economy.             with the taxi in front of them simply
make a better life for themselves and             Remember the slogan “Speed Kills”              because they could not brake in
their young families. The pain was                                                               time when the vehicle in front stops
evident; a large numbers of drivers            2. Be alert: Keep your eyes on the road,          suddenly. Tail-gating will not make
gave generously to the appeals set up             be aware of the traffic around you and         the driver in front of you drive faster.
by some of our Airport Supervisors.               watch your rear-view mirrors. There are        Many drivers in front will actually
    It is wrong to make judgements                other motorists out there hell bent            slow down causing more frustration.
or conjecture regarding the causes                on bashing their car against your taxi.        Tail-gating is one of the most disliked
of these accidents. That is for the               You will be the one to suffer whilst           actions of drivers and is not only
police and coroners inquests to                   your taxi is off the road being repaired.      a major cause of accidents, but is
decide and I am sure their findings               Who is going to pay the bills? If you          also a major cause of road rage.
will be given in due course.                      do not own the taxi licence it still
    However, it is timely for all of us           affects yo u directly. Whilst your          5. Fatigue: Do not attempt to drive when
to look at our driving and ensure that            taxi is off the road there may not be          tired or fatigued. I know you are just
there are no more knocks on the doors             a replacement car for you to drive,            going to do that last job and you need
of family members who are left behind             therefore you are off the road as well.        that little bit of extra money to make
grief stricken to carry on with their lives.      Stay off the mobile phone. Mobile              your pay-in respectable. Accidents
    I must admit that in my first five            phones illegally used by our Taxi Drivers      which occur when the driver is fatigued
years of driving taxis I had five accidents       are a great source of income for the           are usually very serious and can often
and had my driver’s licence suspended             Government and yet one cannot                  lead to serious injuries or worse. If you
for accumulation of demerit points. In            help but notice the large numbers of           are on the road and suddenly become
the following thirty years I have had one         our drivers who have one glued to              tired, pull up and get out of the car,
small accident and have lost only one             their ear whilst driving. A number of          walk around, do some exercises, or
demerit point. That just goes to show             customer complaints are regarding              lock the car and have a nap. When
that accidents and loss of demerit points         taxi drivers talking on their mobile           you are at the airport get out of the
can go hand in hand. Many drivers are             phones while driving. You cannot               car and have a cup of coffee. Do not
still having their licence suspended due          be 100% alert whilst using a mobile            attempt to drive, it is almost certain
to loss of points and being convinced             phone and driving at the same time.            it will result in grief and someone will
that it is part and parcel of being a                                                            be called upon to make that horrible
taxi driver. This is far from the truth.       3. Conditions: Drive to the conditions            door knock to advise your family.
                                                  of the road and weather. I was in a
Here are some valuable tips to                    taxi recently and it was pouring rain           There are many more tips I could
assist you in avoiding accidents                  outside. The driver was oblivious to        give you to assist you in keeping safe;
and the loss of your licence for                  the poor conditions and drove as if         unfortunately I have run out of space.
accumulation of demerit points:                   there were no problems; he took off         I sincerely hope that you will take
                                                  and braked suddenly at intersections.       some advice from someone who has
1. Speed: Drivers who exceed the speed            When I questioned his behaviour             “been there and done that”. It is not
   limit are just asking the police to take       he remarked that he was doing the           pleasant to learn by experience. I am
   their licence away. It is a proven fact        speed limit, and he was. It did not         one of the lucky ones who managed
   that drivers who speed do not make             impact him that the road was slippery       to survive all of these years. It is now
   more money that those drivers who              and his vision was reduced to almost        up to you to decide. The roads and
   drive within the speed limit. There            nil. Many serious accidents occur           highways are dangerous places to be and
   are too many electronic devices out            during bad weather due to driver’s          must be shown the greatest respect.
   there to catch drivers who try to              not driving to the conditions. In other         Remember it is up to you, slow down,
   beat the system. Continually check             words, slow down and take caution.          be alert, drive to the road conditions,
   the speed limit signs, particularly                                                        keep a safe distance from the vehicle in
   those signs that change with the            4. Keep a safe distance: This is common        front and never drive when you’re tired.
   time of day, such as in school zones.          among taxi drivers who become                   That’s all for now. See you next issue!!
   When you’re driving on the highway,            impatient and drive very close to
   use your cruise control. It will not           the vehicle in front. Many accidents        Len Martin

                                                                ISSUE 116                    |  21
driver’s notice board

Driver training schedule 2011
Day courses (8am-4.30pm)                                                                Night courses (5pm-10pm)

 Date                                                           Location                 Date                              Location

 Mon 3 Oct – Fri 7 Oct                                          Albion                   Week 1: Mon 3 Oct – Thu 6 Oct
                                                                                                                           Coopers Plains
                                                                                         Week 2: Mon 10 Oct – Thu 12 Oct
 Mon 10 Oct – Fri 14 Oct                                        Albion

 Mon 17 Oct – Fri 21 Oct                                        Coopers Plains           Week 1: Mon 17 Oct – Thu 20 Oct
                                                                                         Week 2: Mon 24 Oct – Wed 26 Oct
 Mon 24 Oct – Fri 28 Oct                                        Coopers Plains

 Mon 31 Oct – Fri 4 Nov                                         Albion                   Week 1: Mon 31 Oct – Thu 3 Nov
                                                                                                                           Coopers Plains
                                                                                         Week 2: Mon 7 Nov – Thu 9 Nov
 Mon 7 Nov – Fri 11 Nov                                         Albion
                                                                                         Week 1: Mon 14 Nov – Thu 17 Nov
 Mon 14 Nov – Fri 18 Nov                                        Coopers Plains                                             Albion
                                                                                         Week 2: Mon 21 Nov – Wed 23 Nov
 Mon 21 Nov – Fri 25 Nov                                        Coopers Plains
                                                                                         Week 1: Mon 28 Nov – Thu 1 Dec
                                                                                                                           Coopers Plains
 Mon 28 Nov – Fri 2 Dec                                         Albion                   Week 2: Mon 5 Dec – Wed 7 Dec

 Mon 5 Dec – Fri 9 Dec                                          Albion
                                                                                         Week 1: Mon 12 Dec – Thu 15 Dec
 Mon 12 Dec – Fri 16 Dec                                        Coopers Plains           Week 2: Mon 19 Dec – Wed 21 Dec

If you would like to book a driver training course please visit Black & White Cabs,
Dryandra Road, to book and pay for your course prior to the commencement
date. Please note: All day courses run for five consecutive days over a one week
period and all night courses run for seven days over a two week period.

                                                                                               8 3
                                                                                                6               5
                   While you are waiting
                                                                                               47             2 1
                                Each horizontal line, vertical row                 4   6         2
                                 and three x three square must
                                  contain the numbers 1 to 9.
                                                                                     5     6 1 2
                                4   9    7    6    3   5    1    2   8
                                5   6    8    1    7   2    9    4   3           6     5   2     4
                                1   2    3    4    8   9    5    6   7
                                                                                   2 3 1     5
        Last Issue’s Solution

                                9   8    5    7    2   6    3    1   4
                                3   1    2    9    4   8    6    7   5
                                6   7    4    3    5   1    8    9   2           1         9   3
                                8   4    6    5    1   7    2    3   9
                                7   5    9    2    6   3    4    8   1             5   8 6   2
                                2   3    1    8    9   4    7    5   6
                                                                                 3 6   4     8
22  |                                                     ISSUE 116
                                             Annerley Taxi Management
                                                  We have moved from Moorooka

                                               New Premises: Industries Road, Salisbury
                                                      Annerley Taxi

                                                                        Industries Rd
                                                      Raynham Rd                          “The big
                                                                                        green shed”

                                                                      Evans Rd

                                                                                        Phone Base: 3892 6999
                                             Drivers Wanted                             Phone Scott: 0412 779 595

    45 Rosedale Street                                                  PO Box 799
COOPERS PLAINS Qld 4108                                          ARCHERFIELD BC Qld 4108
   Fax: 07 3255 6191                                                Fax: 07 3255 6191

                                 ISSUE 116                      |  23
                           ESTABLISHED OVER 14 YEARS
                          ESTABLISHED OVER 14 YEARS
      Motor Vehicles
   Motor Vehicles
      Plant & Equipment
      Taxi Equipment
   Plant & Licences
   Taxi Licences
     We come to you
  WeApplications by phone, fax or email
     come to you
  Applications by phone, fax or email
       up to 125% of previous payment
    UP TO of previous payment
up to 125%$25,000 IN LENDING available without financials subject
    > $25,000 IN > 2 Years in Business > No adverse credit history
UP TO Property Owner LENDING available without financials subject
        Property Ryan > 0419 767 Business
      >Call Mick Owneron2 Years in 332 –     > No adverse credit history
       he knows the Taxi Industry!
     Mick Ryan on PLACE, 197 DAYS
CallSUITE 12, GRANGE0419 767 332 – ROAD, GRANGE QLD 4051
    BRISBANE: Taxi Industry!
he knows thePO BOX 85, GRANGE QLD 4051
SUITE 12, GRANGE3856 3055 197 DAYS ROAD, GRANGE QLD 4051
   FAX NO: PO 3856 85,
OFFICE NO: (07) 3856 3055
FAX NO: (07) 3856 3077

                                                                           Contact Lindsay McKay at Black & White Cabs
                                                                             Phone: (07) 3860 1841  Fax: (07)3860 6000

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