FAQs - General Product FAQ

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					FAQ
–
update
29/3/2010





































































                          



FREQUENTLY
ASKED
QUESTIONS


FAQS
 
                
          
           
           
          
           
             
   
   
   Product

1. What
is
so
unique
about
your
Elderwise
product
line?


We
want
to
focus
on
the
practical
and
smart
products
that
improve
the
safety
and
wellness
of
the

elderly
so
they
can
lead
an
enriching
independent
life.

This
in
turn
will
put
less
stress
and
burden
to

their
caregivers
and
family
members.


We
have
in‐house
branded
products
where
we
defined
the
features
and
functionality
which
are
then

manufactured
by
our
manufacturing
partner.


For
others,
we
are
distributors
of
US
or
European

innovative
companies
with
great
products
specifically
targeted
to
the
elderly
requirements.


We
will
continually
looking
for
intelligent
and
functional
products
to
add
into
our
portfolio.



2. How
do
you
ensure
the
products
are
suitable
and
safe
for
local
use?



Our
EW80
trackSAFE
and
EW81
panic
alert
alarm
system
comply
with
IDA
regulatory
standards
and

approved
for
local
use.


Some
of
the
other
products
meet
other
Disabilities
standards
eg.
Doorknob

adapter
complies
to
ADA
(American
with
Disabilities
Act)
and
seven
principles
of
universal
design,

Moshi
talking
clock
is
endorsed
by
World
Blind
Union
and
the
Portable
handle
bars
are
approved
by

medical
professionals.



3. Tell
me
more
about
the
Unique
Selling
Points
for
some
of
your
key
products?


That’s

an
important
one.

Let
me
give
you
a
quick
takeaway
for
each
one.



EW
80

trackSAFE™
personal
tracker

   • Real‐time
safe
location
monitoring
eg.
A
person
who
prone
to
wander
and
forget
where

         he/she
is

(mild
dementia
patient,
autistic
person,
elderly
folks

   • Instant
connection
and
pin
point
location
in
an
SOS
‐
A
person
outdoor
in
an
emergency
(eg.

         Signs
of
heart
attack)
can
immediately
call
to
talk
to
the
loved
one
for
help.

Receiver
will

         immediately
receive
SMS
with
location.


   • Many
other
useful
features
to
monitor
and
protect
user
in
an
outdoor
environment
–


         ‐ Sets
boundary
limits
to
ensure
user
does
not
wander
outside
defined
boundary

         ‐ Sets
speed
limits
to
ensure
user
is
under
defined
activity
eg.
Walking
instead
of
in
a
high

             speed
car

   • Worldwide
Coverage

‐

can
even
be
used
when
the
person
travels
abroad.

   • An
Elderwise
OEM
branded
product



EW
81

Panic
Alert
Alarm
System

   • Instant
emergency
response
during
a
distress
eg.
The
elderly
person
falls
down
and
need

         immediate
attention

‐
the
alarm
system
will
trigger
a
loud
alarm
to
alert
neighbors
and
also


         Automatically
dial
out
to
the
family
member.
(up
to
6
numbers
can
be
program
for
autodial)

FAQ
–
update
29/3/2010





































































            


     •     Monitor
and
take
necessary
actions
–
Notified
loved
one
can
call
in
to
check
on
the
situation

           and
take
appropriate
action
to
avoid
life
threatening
delays

     •     Home
security
alarm
function
‐
This
unit
also
serves
as
a
basic
home
anti‐theft
alarm
system.


           When
no
one
is
at
home,
this
can
be
set
to
trigger
loud
alarm
during
a
break‐in.

Neighbours

           will
be
alerted
and
homeowner
will
be
immediately
alerted
via
auto
call
by
the
smart
system.

     •     An
Elderwise
OEM
branded
product





EW
83

Voice‐Control

Lifestyle
talking
clock

   • Sets
clock
functions
in
seconds
‐

Intelligent
voice
control
allows
user
to
set
the
functions
by

       talking
to
it
–
no
more
fiddling
the
buttons

   • Tells
you
the
clock
functions
by
voice

–

ideal
for
visual
impaired

   • Large
digit
display
with
backlight
–
can
see
easily
and
clearer

   • Cool
looking
‐

a
lifestyle
design
that
looks
good
for
any
bedroom

   • Elderwise
is
sole
agent
for
this
US
leading
Moshi
Lifestyle
brand

   • Popular
reviews
from
US
media
–
CES
show,
CNET
review
,

New
York
time,
Chicago
Tribune,

       and
many
more

   • Endorsed
by
World
Blind
Union


       

       



EW
85

Voice‐Control

travel
alarm
clock

   • Sets
alarm
functions
in
seconds
‐

Intelligent
voice
control
allows
user
to
set
the
functions
by

       talking
to
it
–
no
more
fiddling
the
buttons

   • Tells
you
the
clock
functions
by
voice

–

ideal
for
visual
impaired
and
busy
executives

   • Small
and
light
–
fit
in
your
pocket
or
ladies
handbag
;
a
true
travel
companion

   • Nice
appealing
colours

‐

trendy
for
the
younger
generation
too!

   • Elderwise
is
sole
marketing
agent
for
this
US
leading
Moshi
Lifestyle
brand

   • Popular
reviews
from
US
media
–
CES
show,
CNET
Review

New
York
time,
Chicago
Tribune,

       and
many
more






EW
31C/31G

Ergo
Door
Knob
Adapter

   • Rubberised
latex‐free
soft
material

‐
makes
it
easy
for
people
suffering
from
arthritis
or
pain

       joints
to
open
door

   • Unique
bevel
design
‐
allow
knob
turning
with
finger,
elbow
or
closed
fist
without
wrist

       rotation.


   • Glow‐in‐the‐dark
type
‐

Can
see
the
door
knob
in
the
dark
and
practical
in
an
emergency

   • Elderwise
is
the
marketing
agent
for
this
US
inventor
with
years
of
experience
working
with

       ADA
(American
with
Disabilities
Acts)
Committee

   • Compliant
to
ADA

Accessibility
Guidelines
as
well
as
7
principles
of
Universal
Design;


       Appear
in
Good
Morning
America
TV
show



EW
32/33/34

Ergo
Pen
and
Pencil

FAQ
–
update
29/3/2010





































































               


     •     Unique
Y
shape
design
allows
the
hand
to
relax
and
guide
it
–
greatly
reduces
wrist
tension


           and
fatigue
making
ideal
for
people
with
arthritis
,
carpal
tunnel
syndrome
or
tremor
hand

     •     3
designs
available
for
different
users
:

               o Ergo
Sof™

Pen
–
for
adults
;
comes
in
Red,
Blue,
Silver
colour
.
Package
contains
2

                   extra
ink
refills
and
a
Ergo
Soft™
pen

               o Twist
n
Write™
Pencil
–
for
toddlers
and
children
teaching
them
the
fun
and
right

                   way
to
write.

Package
contains
2
colourful
pencils.

Using
2mm
pencil
lead

               o Ergo
Sleek™
Pen
–
for
the
discerning
executive.


     •     Elderwise
is
the
local
distributor

for
this
US
company
PenAgain



     •     Popular
reviews
from
US
media
–CNBC
,
Newsweek,
Health
magazine

     •     Awarded

“Hot
Product
of
the
year”

by
Retail
Today
Magazine




EW
35

Ergo
Jar
Opener

    • Easy
to
open
tight
jar
from
½
in
to
5
in
‐

mount
the
jar
opener
under
the
kitchen
cabinet
for

       maximum
leverage

    • Simple
to
use
and
Safe
‐

an
effective
tool
for
those
with
weak
hand
and
limited
hand

       dexterity

    • A
must
have
for
homemaker
who
spend
lot
of
time
in
kitchen

    • Elderwise
is
the
marketing
agent
for
this
US
company
which
has
been
established
since
1977

       

EW
36

Ergo
Swiss
Army
8
in
1
key
holder

    • 8‐in‐1

Swiss
Army
type
gadget

for
multi‐purpose
use
–
slit
open
potato
chip
pack,
can

       opener,
key
opener,
letter
slitter
and
more

    • Easily
accessible
by
placing
on
the
fridge
like
fridge
magnet

    • Elderwise
is
the
marketing
agent
for
this
US
company
which
has
been
established
since
1977

       

EW

50/51/52

Portable
Telescopic
Handle
Bars

    • Portable
and
Versatile
‐
alternative
to
those
permanent
metal
bar
that
requires
drilling
and

       permanently

fix
;
allow
to
position
handle
bar
for
best
support
anytime,
anywhere

    • Extra
strong
and
safe
support
‐
Industrial
grade
suction
cup
that
is
tested
to
withstand
120Kg


       force
;


    • Modern
looking
and
so
portable
that
you
can
bring
along
when
you
travel
;
no
ugly
studs
or

       damage
to
walls

    • 3
designs
available:

           o 4”
Portable
Telescopic

–
for
smaller
4”
tile
bathroom
–
extendible
from
15”
to
18”

           o 5”
Portable
Telescopic
–
for
larger
tile
size
bathroom
–
extendible
from
19”
to
24”

           o 5”
Portable
Telescopic
and
Pivot
–
Added
flexibility
to
mount
over
wall
corner
for

                 user’s
preferred
support
;
extendible
from
19”
to
24”

    • Elderwise
is
the
local
distributor

for
this
US
company
which
has
won

Medtrade
Innovation

       Award
2008
and
endorsed
by
medical
professionals
in
USA





4. 
What
exciting
products
are
you
introducing
in
the
next
6
month?



FAQ
–
update
29/3/2010





































































         


We
are
continually
discussing
with
the
associations
and
industry
experts
dealing
with
the
aged
on

their
daily
challenges
and
how
to
improve
their
quality
of
life
through
new
smart
products
or

services.

This
is
a
continuous
innovation
journey
for
us.


				
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