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Iconix eMail ID support for Windows Live Hotmail - Outage Resolved

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					News and announcements: Iconix eMail ID support for Windows
Live Hotmail - Outage Resolved - 6/27/08


7/8/08

We just released a new version of Iconix eMail ID last week resolved the Windows Live
Hotmail issue. There should be no action required on your part as your version of eMail ID will
automatically get updated when we release the new version.

Thanks for your patience.

Iconix Support

6/27/08

Microsoft has just released a new version of Windows Live Hotmail that prevents Iconix eMail ID
from functioning. If you access Windows Live Hotmail using Internet Explorer or Firefox, you will
most likely be affected. The version of Windows Live Hotmail that causes Iconix eMail ID to stop
functioning is 13.1.0124.0611. To determine your version, see the notes below.

We plan on releasing a new version of Iconix eMail ID in the next few days that will resolve the
problem. There is no action required on your part. Your version of eMail ID will automatically get
updated when we release the new version.

We apologize for this interruption and appreciate your patience.

Iconix Support

Notes
Workaround
There is one workaround for the issue. You can switch your Windows Live Hotmail account to
“Classic” mode and Iconix eMail ID will still function.

Determining your version of Windows Live Hotmail
1) Enable the staus bar in Internet Explorer
1a) Click on "View" in the menu bar
1b) Select "Status Bar"

2) Determine version of Hotmail
2a) Put your mouse over (not clicking on) the "?" icon at the top right of the web page, next to
"Options." As you hover over the icon, look at the bottom of the Internet Explorer window in the grey
status bar. You should see something like, http://by101w....mail.live.com/mail/ApplicationMail_
13.1.0124.0611.aspx”
2b) The number highlighted above is the version number


Unique solution ID: #1061
Author: Customer Support


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                                     (c) 2008 ICONIX, Inc. <webmaster@iconix.com>
                       URL: http://www.iconix.com/faq/index.php?action=artikel&cat=1&id=62&artlang=en
News and announcements: Iconix eMail ID support for Windows
Live Hotmail - Outage Resolved - 6/27/08

Last update: 2008-07-08 16:24




                                                     Page 2/2
                                   (c) 2008 ICONIX, Inc. <webmaster@iconix.com>
                     URL: http://www.iconix.com/faq/index.php?action=artikel&cat=1&id=62&artlang=en

				
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