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					                                               ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                               2nd Point of                                                5th Point of (General
                                                            1st Point of                       3rd Point of Contact 4th Point of Contact
  CUSTOMER           REGION              FUNCTION                                Contact                                                        Manager)
                                                              Contact                               (Manager)         (Area Manager)

                AT&T SOUTHWEST
                                                                                                                      Damita Moore
                  AT&T/Affiliates      Special Access                                            Kimberly Nelson                              Memo Garcia
                                                         Issuing Customer                                             Area Manager
                    (Missouri,           Ordering                             (800) 548-8279         Manager                                 (714) 284-2800
                                                            Service Rep                                               (404) 532-2177
                Oklahoma, Kansas,       DS1 & Below                                               (404) 532-2221                            gg3272@att.com
                                                                                                                     dm0704@att.com
                 Arkansas, Texas)

                 AT&T SOUTHEAST                                                                                       Damita Moore
                                                                                                  Stephanie Ealy                              Memo Garcia
                  AT&T/GSST Only        State Tarrif     Issuing Customer                                             Area Manager
                                                                              (800) 548-8279         Manager                                 (714) 284-2800
                (AL, FL, GA, KY, LA,    All products        Service Rep                                               (404) 532-2177
                                                                                                  (404) 532-2169                            gg3272@att.com
                 MS, TN, NC & SC)                                                                                    dm0704@att.com

               AT&T SOUTHWEST
   WIRELINE/                                                                                    Emilio Budhwani                               Lynda House-
                   Excluding
   WIRELESS                            Special Access                                             214-268-9977        Justin Knowlton             McPeters
                 AT&T/Affiliates                         Issuing Customer
SPECIAL ACCESS                           Ordering                             (214) 268-1054    eb6257@att.com         (214) 268-9300         (214) 268-9600
                   (Missouri,                               Service Rep
  ORDERING &                            DS1 & Below                                             After hours pager     jk1423@att.com        cell (214) 356-9300
               Oklahoma, Kansas,
   PROJECTS                                                                                       888-607-3829                               lh1840@att.com
                Arkansas, Texas)

                AT&T SOUTHWEST
                                                                                                                      Damita Moore
                  AT&T/Affiliates      Special Access                                            Kimberly Nelson                              Memo Garcia
                                                         Issuing Customer                                             Area Manager
                    (Missouri,           Ordering                             (800) 548-8279         Manager                                 (714) 284-2800
                                                            Service Rep                                               (404) 532-2177
                Oklahoma, Kansas,       DS3 & Above                                               (404) 532-2221                            gg3272@att.com
                                                                                                                     dm0704@att.com
                 Arkansas, Texas)

                AT&T SOUTHWEST
                                                                                                Michelle Reynolds                             Lynda House-
                    Excluding
                                       Special Access                                            (214) 268-9324       Justin Knowlton             McPeters
                  AT&T/Affiliates                        Issuing Customer
                                         Ordering                             (214) 268-1539    mn1812@att.com         (214) 268-9300         (214) 268-9600
                    (Missouri,                              Service Rep
                                        DS3 & Above                                             After hours pager     jk1423@att.com        cell (214) 356-9300
                Oklahoma, Kansas,
                                                                                                  888-607-3829                               lh1840@att.com
                 Arkansas, Texas)


                AT&T SOUTHWEST                                                                  Emilio Budhwani                               Lynda House-
                    PROJECTS           Special Access                                             214-268-9977        Justin Knowlton             McPeters
                                                         Issuing Customer
                     (Missouri,           Projects                            (214) 268-1549    eb6257@att.com         (214) 268-9300         (214) 268-9600
                                                            Service Rep
                Oklahoma, Kansas,        All levels                                             After hours pager     jk1423@att.com        cell (214) 356-9300
                 Arkansas, Texas)                                                                 888-607-3829                               lh1840@att.com




                                                                AT&T Proprietary (Internal Use Only)
                                                        Not for use or disclosure outside the AT&T companies
                                                                   except under written agreement
                                                ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                                2nd Point of                                                5th Point of (General
                                                             1st Point of                       3rd Point of Contact 4th Point of Contact
  CUSTOMER            REGION              FUNCTION                                Contact                                                        Manager)
                                                               Contact                               (Manager)         (Area Manager)
                  AT&T MIDWEST
                                                                                                                       Damita Moore
                 AT&T/ASI Affiliates    Special Access                                             Frances Alkire                              Memo Garcia
                                                          Issuing Customer                                             Area Manager
                  (Illinois, Indiana,     Ordering                             (800) 548-8279         Manager                                 (714) 284-2800
                                                             Service Rep                                               (404) 532-2177
                   Michigan, Ohio,       DS1 & Below                                               (404) 532-2116                            gg3272@att.com
                                                                                                                      dm0704@att.com
                      Wisconsin)
   WIRELINE/      AT&T MIDWEST
                                                                                                   David Walker                                Lynda House-
   WIRELESS            Excluding
                                        Special Access                                             214-268-9368        Justin Knowlton             McPeters
SPECIAL ACCESS     AT&T/Affiliates                        Issuing Customer
                                          Ordering                             (214) 268-1415    dw5481@att.com         (214) 268-9300         (214) 268-9600
  ORDERING &      (Illinois, Indiana,                        Service Rep
                                         DS1 & Below                                             After hours pager     jk1423@att.com        cell (214) 356-9300
   PROJECTS        Michigan, Ohio,
                                                                                                   888-607-3829                               lh1840@att.com
    (Cont'd)          Wisconsin)

                                                                                                 Michelle Reynolds                             Lynda House-
                  AT&T MIDWEST
                                        Special Access                                            (214) 268-9324       Justin Knowlton             McPeters
                  (Illinois, Indiana,                     Issuing Customer
                                          Ordering                             (214) 268-1539    mn1812@att.com         (214) 268-9300         (214) 268-9600
                   Michigan, Ohio,                           Service Rep
                                         DS3 & Above                                             After hours pager     jk1423@att.com        cell (214) 356-9300
                      Wisconsin)
                                                                                                   888-607-3829                               lh1840@att.com

                                                                                                   David Walker                                Lynda House-
                  AT&T MIDWEST
                                        Special Access                                             214-268-9368        Justin Knowlton             McPeters
                  (Illinois, Indiana,                     Issuing Customer
                                           Projects                            (214) 268-1376    dw5481@att.com         (214) 268-9300         (214) 268-9600
                   Michigan, Ohio,                           Service Rep
                                          All levels                                             After hours pager     jk1423@att.com        cell (214) 356-9300
                      Wisconsin)
                                                                                                   888-607-3829                               lh1840@att.com

                                                                                                                       Damita Moore
                     AT&T WEST          Special Access                                             Frances Alkire                              Memo Garcia
                                                          Issuing Customer                                             Area Manager
                       Affiliates         Ordering                             (800) 548-8279         Manager                                 (714) 284-2800
                                                             Service Rep                                               (404) 532-2177
                 (California, Nevada)    DS1 & Below                                               (404) 532-2116                            gg3272@att.com
                                                                                                                      dm0704@att.com


                                                                                                                       Damita Moore
                     AT&T WEST          Special Access                                             Frances Alkire                              Memo Garcia
                                                          Issuing Customer                                             Area Manager
                       Affiliates         Ordering                             (800) 548-8279         Manager                                 (714) 284-2800
                                                             Service Rep                                               (404) 532-2177
                 (California, Nevada)    DS3 & Above                                               (404) 532-2116                            gg3272@att.com
                                                                                                                      dm0704@att.com




                                                                 AT&T Proprietary (Internal Use Only)
                                                         Not for use or disclosure outside the AT&T companies
                                                                    except under written agreement
                                                ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                                2nd Point of                                                5th Point of (General
                                                             1st Point of                       3rd Point of Contact 4th Point of Contact
  CUSTOMER            REGION              FUNCTION                                Contact                                                        Manager)
                                                               Contact                               (Manager)         (Area Manager)

                                                                                                 Michelle Reynolds                             Lynda House-
                                        Special Access                                            (214) 268-9324       Justin Knowlton             McPeters
                     AT&T WEST                            Issuing Customer
                                          Ordering                             (214) 268-1539    mn1812@att.com         (214) 268-9300         (214) 268-9600
                 (California, Nevada)                        Service Rep
                                         DS3 & Above                                             After hours pager     jk1423@att.com        cell (214) 356-9300
                                                                                                   888-607-3829                               lh1840@att.com
   WIRELINE/
                                                                                                 Tracy Covington                               Lynda House-
   WIRELESS
                                        Special Access                                             (214) 268-9508      Justin Knowlton             McPeters
SPECIAL ACCESS     AT&T WEST                              Issuing Customer
                                           Projects                            (214) 268-1559     tc8646@att.com        (214) 268-9300         (214) 268-9600
  ORDERING &   (California, Nevada)                          Service Rep
                                          All levels                                             After hours pager     jk1423@att.com        cell (214) 356-9300
   PROJECTS
                                                                                                    888-607-3829                              lh1840@att.com
    (Cont'd)
                                        Special Access                                           Tracy Covington                               Lynda House-
                                          Ordering                                                 (214) 268-9508      Justin Knowlton             McPeters
                     AT&T WEST                            Issuing Customer
                                         DS1 & Below                                              tc8646@att.com        (214) 268-9300         (214) 268-9600
                 (California, Nevada)                        Service Rep       (214) 268-1044
                                                                                                 After hours pager     jk1423@att.com        cell (214) 356-9300
                                                                                                    888-607-3829                              lh1840@att.com

                                                                                                 Tracy Covington                               Lynda House-
                                        Special Access                                             (214) 268-9508      Justin Knowlton             McPeters
                     AT&T EAST                            Issuing Customer
                                          Ordering                             (214) 268-1421     tc8646@att.com        (214) 268-9300         (214) 268-9600
                    (Connecticut)                            Service Rep
                                         DS1 & Below                                             After hours pager     jk1423@att.com        cell (214) 356-9300
                                                                                                    888-607-3829                              lh1840@att.com

                                                                                                   Stephanie Ealy      Damita Moore
                     AT&T WEST          Special Access                                                                                         Memo Garcia
                                                          Issuing Customer                            Manager          Area Manager
                      Affiliates          Ordering                             (800) 548-8279                                                 (714) 284-2800
                                                             Service Rep                            404 532-2169       (404) 532-2177
                    (Connecticut)        DS0 & Above                                                                                         gg3272@att.com
                                                                                                  se6362@att.com      dm0704@att.com

                                                                                                 Michelle Reynolds                             Lynda House-
                                        Special Access                                            (214) 268-9324       Justin Knowlton             McPeters
                     AT&T EAST                            Issuing Customer
                                          Ordering                             (214) 268-1539    mn1812@att.com         (214) 268-9300         (214) 268-9600
                    (Connecticut)                            Service Rep
                                         DS3 & Above                                             After hours pager     jk1423@att.com        cell (214) 356-9300
                                                                                                   888-607-3829                               lh1840@att.com

                                                                                                 Tracy Covington                               Lynda House-
                                        Special Access                                             (214) 268-9508      Justin Knowlton             McPeters
                     AT&T EAST                            Issuing Customer
                                           Projects                            (214) 268-1421     tc8646@att.com        (214) 268-9300         (214) 268-9600
                    (Connecticut)                            Service Rep
                                          All levels                                             After hours pager     jk1423@att.com        cell (214) 356-9300
                                                                                                    888-607-3829                              lh1840@att.com


                                                                 AT&T Proprietary (Internal Use Only)
                                                         Not for use or disclosure outside the AT&T companies
                                                                    except under written agreement
                                                  ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                                    2nd Point of                                                5th Point of (General
                                                                 1st Point of                       3rd Point of Contact 4th Point of Contact
  CUSTOMER            REGION               FUNCTION                                   Contact                                                        Manager)
                                                                   Contact                               (Manager)         (Area Manager)

                  AT&T SOUTHEAST                                                                                           Damita Moore
                                         Special Access                                               Bonita Anderson                              Memo Garcia
                    AT&T/Affiliates                           Issuing Customer                                             Area Manager
                                           Ordering                                (800) 548-8279         Manager                                 (714) 284-2800
                 (AL, FL, GA, KY, LA,                            Service Rep                                               (404) 532-2177
                                          DS1 & Below                                                  (404) 532-2115                            gg3272@att.com
                   MI, TN, NC & SC)                                                                                       dm0704@att.com

                  AT&T SOUTHEAST                                                                      Dutchas Phiffer                              Lynda House-
                       Excluding         Special Access                                               (214) 268-9316       Gail McCarther              McPeters
                                                              Issuing Customer
                    AT&T/Affiliates        Ordering                                 214-268-1065     dp5238@att.com        (214) 268-9500          (214) 268-9600
                                                                 Service Rep
                 (AL, FL, GA, KY, LA,     DS1 & Below                                                After hours pager    vm8942@att.com         cell (214) 356-9300
                   MI, TN, NC & SC)                                                                    888-607-3829                               lh1840@att.com

   WIRELINE/
                                         Special Access
   WIRELESS     AT&T SOUTHEAST                                                                                             Damita Moore
                                             Ordering                                                 Bonita Anderson                              Memo Garcia
SPECIAL ACCESS    AT&T/Affiliates                             Issuing Customer                                             Area Manager
                                          DS3 & Above                              (800) 548-8279         Manager                                 (714) 284-2800
  ORDERING &   (AL, FL, GA, KY, LA,                              Service Rep                                               (404) 532-2177
                                        All Projects & Hot                                             (404) 532-2115                            gg3272@att.com
   PROJECTS      MI, TN, NC & SC)                                                                                         dm0704@att.com
                                               Cuts
    (Cont'd)

                  AT&T SOUTHEAST                                                                         Lisa Houx                                 Lynda House-
                       Excluding         Special Access                                               (214) 268-9936       Gail McCarther              McPeters
                                                              Issuing Customer
                    AT&T/Affiliates        Ordering                                (214) 268-9923    lm8792@att.com        (214) 268-9500          (214) 268-9600
                                                                 Service Rep
                 (AL, FL, GA, KY, LA,     DS3 & Above                                                After hours pager    vm8942@att.com         cell (214) 356-9300
                   MI, TN, NC & SC)                                                                    888-607-3829                               lh1840@att.com

                  AT&T SOUTHEAST                                                                         Jon Fowler                                Lynda House-
                       Excluding         Special Access                                                 214-268-9938       Gail McCarther              McPeters
                                                              Issuing Customer
                    AT&T/Affiliates         Projects                               (214) 268-9924     jf582u@att.com       (214) 268-9500          (214) 268-9600
                                                                 Service Rep
                 (AL, FL, GA, KY, LA,      All levels                                                After hours pager    vm8942@att.com         cell (214) 356-9300
                   MI, TN, NC & SC)                                                                     888-607-3829                              lh1840@att.com




                                                                     AT&T Proprietary (Internal Use Only)
                                                             Not for use or disclosure outside the AT&T companies
                                                                        except under written agreement
                                             ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                             2nd Point of                                                5th Point of (General
                                                          1st Point of                       3rd Point of Contact 4th Point of Contact
CUSTOMER          REGION              FUNCTION                                 Contact                                                        Manager)
                                                            Contact                               (Manager)         (Area Manager)

                                                                                              Ronny Livingston                              Lynda House-
             AT&T SOUTHWEST
                                                                                                 214-268-9290       Justin Knowlton             McPeters
                 (Missouri,         Switched Access    Issuing Customer
                                                                            (214) 268-1266     rl1372@att.com        (214) 268-9300         (214) 268-9600
             Oklahoma, Kansas,          Ordering          Service Rep
                                                                                              After hours pager     jk1423@att.com        cell (214) 356-9300
              Arkansas, Texas)
                                                                                                 888-607-3829                              lh1840@att.com
 WIRELINE/
 WIRELESS                                                                                     Ronny Livingston                              Lynda House-
             AT&T SOUTHWEST
 SWITCHED                                                                                        214-268-9290       Justin Knowlton             McPeters
                 (Missouri,         Switched Access    Issuing Customer
  ACCESS                                                                    (214) 268-1398     rl1372@att.com        (214) 268-9300         (214) 268-9600
             Oklahoma, Kansas,          Projects          Service Rep
ORDERING &                                                                                    After hours pager     jk1423@att.com        cell (214) 356-9300
              Arkansas, Texas)
PROJECTS &                                                                                       888-607-3829                              lh1840@att.com
  PAGING
                                                                                              Tabreccia Jones                               Lynda House-
              AT&T MIDWEST
                                                                                                 214-268-9510       Justin Knowlton             McPeters
              (Illinois, Indiana,   Switched Access    Issuing Customer
                                                                            (214) 268-1064     tj1426@att.com        (214) 268-9300         (214) 268-9600
               Michigan, Ohio,          Ordering          Service Rep
                                                                                              After hours pager     jk1423@att.com        cell (214) 356-9300
                  Wisconsin)
                                                                                                 888-607-3829                              lh1840@att.com

                                                                                              Tabreccia Jones                               Lynda House-
              AT&T MIDWEST
                                                                                                 214-268-9510       Justin Knowlton             McPeters
              (Illinois, Indiana,   Switched Access    Issuing Customer
                                                                            (214) 268-1509     tj1426@att.com        (214) 268-9300         (214) 268-9600
               Michigan, Ohio,          Projects          Service Rep
                                                                                              After hours pager     jk1423@att.com        cell (214) 356-9300
                  Wisconsin)
                                                                                                 888-607-3829                              lh1840@att.com

                                                                                              Tabreccia Jones                               Lynda House-
                                                                                                 214-268-9510       Justin Knowlton             McPeters
                 AT&T WEST          Switched Access    Issuing Customer
                                                                            (214) 268-1268     tj1426@att.com        (214) 268-9300         (214) 268-9600
             (California, Nevada)       Ordering          Service Rep
                                                                                              After hours pager     jk1423@att.com        cell (214) 356-9300
                                                                                                 888-607-3829                              lh1840@att.com
                                                                                              Tabreccia Jones                               Lynda House-
                                                                                                 214-268-9510       Justin Knowlton             McPeters
                 AT&T WEST          Switched Access    Issuing Customer
                                                                            (214) 268-1379     tj1426@att.com        (214) 268-9300         (214) 268-9600
             (California, Nevada)       Projects          Service Rep
                                                                                              After hours pager     jk1423@att.com        cell (214) 356-9300
                                                                                                 888-607-3829                              lh1840@att.com




                                                              AT&T Proprietary (Internal Use Only)
                                                      Not for use or disclosure outside the AT&T companies
                                                                 except under written agreement
                                                   ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                                    2nd Point of                                                5th Point of (General
                                                                 1st Point of                       3rd Point of Contact 4th Point of Contact
  CUSTOMER             REGION               FUNCTION                                  Contact                                                        Manager)
                                                                   Contact                               (Manager)         (Area Manager)

                                                                                                      Michelle Justin
                                                                                                                                                   Lynda House-
                                                                                                          Phillips
                                                                                                                           Gail McCarther              McPeters
                      AT&T EAST           Switched Access Issuing Customer                             214-268-9400
                                                                                   (214) 268-1421                          (214) 268-9500          (214) 268-9600
                     (Connecticut)       Ordering & Projects Service Rep                             mj0309@att.com
                                                                                                                          vm8942@att.com         cell (214) 356-9300
                                                                                                     After hours pager
                                                                                                                                                  lh1840@att.com
                                                                                                       888-607-3829
  WIRELINE/
                                                                                                      Michelle Justin
  WIRELESS                                                                                                                                         Lynda House-
                  AT&T SOUTHEAST                                                                          Phillips
  SWITCHED                                                                                                                 Gail McCarther              McPeters
                       WIRELINE         Switched Access Issuing Customer                               214-268-9400
   ACCESS                                                                          (214) 268-9919                          (214) 268-9500          (214) 268-9600
                  (AL, FL, GA, KY, LA, Ordering & Projects Service Rep                               mj0309@att.com
 ORDERING &                                                                                                               vm8942@att.com         cell (214) 356-9300
                   MI, TN, NC & SC)                                                                  After hours pager
 PROJECTS &                                                                                                                                       lh1840@att.com
                                                                                                       888-607-3829
PAGING (Cont'd)


                                                                                                       Stephanie Ealy
                  AT&T SOUTHEAST                                                                        (Non Access)       Damita Moore
                                         Special Access &                                                                                          Memo Garcia
                      WIRELESS                                Issuing Customer      800-545-6051       (404) 532-2169      Area Manager
                                            Private Line                                                                                          (714) 284-2800
                  (AL, FL, GA, KY, LA,                           Service Rep       follow prompts     Bonita Anderson      (404) 532-2177
                                         Ordering & Paging                                                                                       gg3272@att.com
                   MI, TN, NC & SC)                                                                       (Access)        dm0704@att.com
                                                                                                       (404) 532-2115


                  AT&T SOUTHWEST,
                  MIDWEST & WEST
                        (Missouri,                                                                   Tabreccia Jones                               Lynda House-
                  Oklahoma, Kansas,                                                                     214-268-9510       Justin Knowlton             McPeters
                                                              Issuing Customer
                   Arkansas, Texas,        Type 1 Paging                           (214) 268-1079     tj1426@att.com        (214) 268-9300         (214) 268-9600
                                                                 Service Rep
                    Illinois, Indiana,                                                               After hours pager     jk1423@att.com        cell (214) 356-9300
                    Michigan, Ohio,                                                                     888-607-3829                              lh1840@att.com
                        Wisconsin,
                  California, Nevada)

                                                                                                     Tabreccia Jones                               Lynda House-
                                                                                                        214-268-9510       Justin Knowlton             McPeters
                      AT&T EAST                               Issuing Customer
                                           Type 1 Paging                           (214) 268-1421     tj1426@att.com        (214) 268-9300         (214) 268-9600
                     (Connecticut)                               Service Rep
                                                                                                     After hours pager     jk1423@att.com        cell (214) 356-9300
                                                                                                        888-607-3829                              lh1840@att.com




                                                                     AT&T Proprietary (Internal Use Only)
                                                             Not for use or disclosure outside the AT&T companies
                                                                        except under written agreement
                                           ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                           2nd Point of                                                5th Point of (General
                                                        1st Point of                       3rd Point of Contact 4th Point of Contact
CUSTOMER        REGION              FUNCTION                                 Contact                                                        Manager)
                                                          Contact                               (Manager)         (Area Manager)

           AT&T SOUTHWEST
                                                                                             Jason McCain         Sherial Jamison        Cheryl Wilkes
               (Missouri,         Coin Ordering &    Issuing Customer
                                                                          (800) 924-3666     (817) 212-1063        (817) 212-1020        (817) 212-1600
           Oklahoma, Kansas,          Billing           Service Rep
                                                                                            pm2380@att.com        sj5241@att.com        cw1715@att.com
            Arkansas, Texas)

            AT&T MIDWEST
                                                                                             Jason McCain         Sherial Jamison        Cheryl Wilkes
            (Illinois, Indiana,   Coin Ordering &    Issuing Customer
  COIN                                                                    (800) 924-3666     (817) 212-1063        (817) 212-1020        (817) 212-1600
             Michigan, Ohio,          Billing           Service Rep
                                                                                            pm2380@att.com        sj5241@att.com        cw1715@att.com
                Wisconsin)

                                                                                             Jason McCain         Sherial Jamison        Cheryl Wilkes
               AT&T WEST          Coin Ordering &    Issuing Customer
                                                                          (800) 924-3666     (817) 212-1063        (817) 212-1020        (817) 212-1600
           (California, Nevada)       Billing           Service Rep
                                                                                            pm2380@att.com        sj5241@att.com        cw1715@att.com

                                                                                              Greg Beshears        Shelley Miller        Cheryl Wilkes
               AT&T EAST          Coin Ordering &    Issuing Customer
                                                                          (800) 786-7619      (205) 714-0119      (205) 714-0328         (817) 212-1600
              (Connecticut)           Billing           Service Rep
                                                                                             gb1246@att.com      sm6094@att.com         cw1715@att.com


            AT&T SOUTHEAST                                                                    Greg Beshears        Shelley Miller        Cheryl Wilkes
                                                     Issuing Customer
           (AL, FL, GA, KY, LA,   Coin Ordering                           (800) 786-7619      (205) 714-0119      (205) 714-0328         (817) 212-1600
                                                        Service Rep
             MI, TN, NC & SC)                                                                gb1246@att.com      sm6094@att.com         cw1715@att.com




                                                            AT&T Proprietary (Internal Use Only)
                                                    Not for use or disclosure outside the AT&T companies
                                                               except under written agreement
                                        ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                       2nd Point of                                                 5th Point of (General
                                                    1st Point of                       3rd Point of Contact 4th Point of Contact
CUSTOMER        REGION             FUNCTION                              Contact                                                         Manager)
                                                      Contact                               (Manager)         (Area Manager)

                                                                                         Michelle Justin
                                                                                                                                       Lynda House-
           AT&T SOUTHWEST                                                                    Phillips
                                                                                                               Gail McCarther              McPeters
               (Missouri,                        Issuing Customer                         214-268-9400
                                     IPOC                              866-836-6013                            (214) 268-9500          (214) 268-9600
           Oklahoma, Kansas,                        Service Rep                         mj0309@att.com
                                                                                                              vm8942@att.com         cell (214) 356-9300
            Arkansas, Texas)                                                            After hours pager
                                                                                                                                      lh1840@att.com
                                                                                          888-607-3829

                                                                                         Michelle Justin
                                                                                                                                       Lynda House-
            AT&T MIDWEST                                                                     Phillips
                                                                                                               Gail McCarther              McPeters
            (Illinois, Indiana,                  Issuing Customer                         214-268-9400
  IPOC                               IPOC                              866-836-6013                            (214) 268-9500          (214) 268-9600
             Michigan, Ohio,                        Service Rep                         mj0309@att.com
                                                                                                              vm8942@att.com         cell (214) 356-9300
                Wisconsin)                                                              After hours pager
                                                                                                                                      lh1840@att.com
                                                                                          888-607-3829
                                                                                         Michelle Justin
                                                                                                                                       Lynda House-
                                                                                             Phillips
                                                                                                               Gail McCarther              McPeters
               AT&T WEST                         Issuing Customer                         214-268-9400
                                     IPOC                              866-836-6013                            (214) 268-9500          (214) 268-9600
           (California, Nevada)                     Service Rep                         mj0309@att.com
                                                                                                              vm8942@att.com         cell (214) 356-9300
                                                                                        After hours pager
                                                                                                                                      lh1840@att.com
                                                                                          888-607-3829

                                                                                          Patricia Nakos       Patricia Nakos
                                                   Send Claims to
               AT&T EAST              IPOC                             800-741-5051       (EC/IC Memos      (EC/IC Memos Billing)      Beverly Kranz
                                                       Email
              (Connecticut)       EC/IC Memos                          (Status Line)          Billing)         (203) 771-6695          (317) 966-4757
                                                 (M46168@att.com)
                                                                                          (203) 771-6695




                                                        AT&T Proprietary (Internal Use Only)
                                                Not for use or disclosure outside the AT&T companies
                                                           except under written agreement
                                                ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                               2nd Point of                                                5th Point of (General
                                                             1st Point of                      3rd Point of Contact 4th Point of Contact
 CUSTOMER          REGION                FUNCTION                                Contact                                                        Manager)
                                                               Contact                              (Manager)         (Area Manager)

                                                                                                 Center Support
                                                                                                Manager Jonathan
              AT&T SOUTHWEST        Collocation                                 Supervisor                              Donna Hartley
                                                      Issuing Customer                                 Ryer                                  Keith Burchfield
                  (Missouri,         Ordering,                                   Frontaine                              205-321-7759
                                                      Service Rep 888-                             205-321-4710                                214-268-9008
              Oklahoma, Kansas, Provisioning, Billing                            Freeman                                donna.hartley
                                                          849-3208                                 jonathanryer                              jb1808@att.com
               Arkansas, Texas)    & Access IDs                                214-268-9358                               @att.com
                                                                                                    @iVerizon
                                                                                               Businessngular. com


                                                                                                 Center Support
                                                                                                Manager Jonathan
               AT&T MIDWEST              Collocation                            Supervisor                              Donna Hartley
                                                           Issuing Customer                            Ryer                                  Keith Burchfield
               (Illinois, Indiana,        Ordering,                              Frontaine                              205-321-7759
COLLOCATION                                                Service Rep 888-                        205-321-4710                                214-268-9008
                Michigan, Ohio,      Provisioning, Billing                       Freeman                                donna.hartley
                                                               849-3208                            jonathanryer                              jb1808@att.com
                   Wisconsin)           & Access IDs                           214-268-9358                               @att.com
                                                                                                    @iVerizon
                                                                                               Businessngular. com


                                                                                                 Center Support
                                                                                                Manager Jonathan
                                       Collocation                              Supervisor                              Donna Hartley
                                                         Issuing Customer                              Ryer                                  Keith Burchfield
                  AT&T WEST             Ordering,                                Frontaine                              205-321-7759
                                                         Service Rep 888-                          205-321-4710                                214-268-9008
              (California, Nevada) Provisioning, Billing                         Freeman                                donna.hartley
                                                             849-3208                              jonathanryer                              jb1808@att.com
                                      & Access IDs                             214-268-9358                               @att.com
                                                                                                    @iVerizon
                                                                                               Businessngular. com


                                                                                                 Center Support
                                                                                                Manager Jonathan
                                         Collocation                            Supervisor                              Donna Hartley
                                                           Issuing Customer                            Ryer                                  Keith Burchfield
                  AT&T EAST               Ordering,                              Frontaine                              205-321-7759
                                                           Service Rep 888-                        205-321-4710                                214-268-9008
                 (Connecticut)       Provisioning, Billing                       Freeman                                donna.hartley
                                                               849-3208                            jonathanryer                              jb1808@att.com
                                        & Access IDs                           214-268-9358                               @att.com
                                                                                                    @iVerizon
                                                                                               Businessngular. com


                                                                                                 Center Support
                                                                                                Manager Jonathan
                                       Collocation                              Supervisor                              Donna Hartley
               AT&T SOUTHEAST                            Issuing Customer                              Ryer                                  Keith Burchfield
                                        Ordering,                                Frontaine                              205-321-7759
              (AL, FL, GA, KY, LA,                       Service Rep 888-                          205-321-4710                                214-268-9008
                                   Provisioning, Billing                         Freeman                                donna.hartley
                MI, TN, NC & SC)                             849-3208                              jonathanryer                              jb1808@att.com
                                      & Access IDs                             214-268-9358                               @att.com
                                                                                                    @iVerizon
                                                                                               Businessngular. com



                                                                AT&T Proprietary (Internal Use Only)
                                                        Not for use or disclosure outside the AT&T companies
                                                                   except under written agreement
                                           ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                           2nd Point of                                                5th Point of (General
                                                        1st Point of                       3rd Point of Contact 4th Point of Contact
 CUSTOMER           REGION           FUNCTION                                Contact                                                        Manager)
                                                          Contact                               (Manager)         (Area Manager)
                                       SYSTEM
                                                                                               Kym Hamlin
                                    INTEGRATOR/                                                                   Katrine Hofmann         Memo Garcia
                AT&T WEST WSC                        Issuing Customer                           Robinson
                                  LARGE WIRELINE/                          866-233-0373                            (714) 284-2100        (714) 284-2800
                   (SI/LW/CP)                           Service Rep                           (714) 284-2913
                                      CONTENT                                                                     jh1934@att.com        gg3272@att.com
                                                                                             kr6724@att.com
                                      PROVIDER
   SYSTEM
INTEGRATOR/                                                                                    Kym Hamlin
                                                                                                                  Katrine Hofmann         Memo Garcia
    LARGE       AT&T AT&T WEST    INTERNET SERVICE Issuing Customer                             Robinson
                                                                           866-233-0373                            (714) 284-2100        (714) 284-2800
  WIRELINE/        WSC (ISP)          PROVIDER        Service Rep                             (714) 284-2913
                                                                                                                  jh1934@att.com        gg3272@att.com
  CONTENT                                                                                    kr6724@att.com
PROVIDER/ ISP
                                        SYSTEM
                                     INTEGRATOR/
                AT&T SOUTHWEST
                                   LARGE WIRELINE/                                          AnnMarie McCann       Katrine Hofmann         Memo Garcia
                       WSC                         Issuing Customer
                                    ISP CONTENT                            866-233-0373       (714)284-2111        (714) 284-2100        (714) 284-2800
                  (SI/LW/CP, ISP,                     Service Rep
                                       PROVIDER/                                            am1258@att.com        jh1934@att.com        gg3272@att.com
                   AGNS & EDS)
                                  INTERNET SERVICE
                                       PROVIDER
                                       SYSTEM
                                    INTEGRATOR/                                             Jacqueline Baham      Katrine Hofmann         Memo Garcia
                 AT&T MIDWEST                        Issuing Customer
                                  LARGE WIRELINE/                          866-233-0373       (714) 284-2090       (714) 284-2100        (714) 284-2800
                 WSC (SI/LW/CP)                         Service Rep
                                      CONTENT                                                jb1656@att.com       jh1934@att.com        gg3272@att.com
                                      PROVIDER
                                                                                            Jacqueline Baham      Katrine Hofmann         Memo Garcia
                 AT&T MIDWEST     INTERNET SERVICE Issuing Customer
                                                                           866-233-0373       (714) 284-2090       (714) 284-2100        (714) 284-2800
                   WSC (ISP)          PROVIDER        Service Rep
                                                                                             jb1656@att.com       jh1934@att.com        gg3272@att.com




                                                            AT&T Proprietary (Internal Use Only)
                                                    Not for use or disclosure outside the AT&T companies
                                                               except under written agreement
                                                  ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                                  2nd Point of                                                5th Point of (General
                                                               1st Point of                       3rd Point of Contact 4th Point of Contact
 CUSTOMER             REGION                FUNCTION                                Contact                                                        Manager)
                                                                 Contact                               (Manager)         (Area Manager)

   SYSTEM
INTEGRATOR/
                                                                                                      Kym Hamlin
    LARGE                                                                                                                Katrine Hofmann         Memo Garcia
                 AT&T AT&T EAST          INTERNET SERVICE Issuing Customer                             Robinson
  WIRELINE/                                                                       866-233-0373                            (714) 284-2100        (714) 284-2800
                    WSC (ISP)                PROVIDER        Service Rep                            (714) 284-22913
  CONTENT                                                                                                                jh1934@att.com        gg3272@att.com
                                                                                                    kr6724@att.com
PROVIDER/ ISP
   (Cont'd)
                                              SYSTEM
                                           INTEGRATOR/                                             AnnMarie McCann       Katrine Hofmann         Memo Garcia
                AT&T SOUTHEAST                              Issuing Customer
                                         LARGE WIRELINE/                          866-233-0373       (714)284-2111        (714) 284-2100        (714) 284-2800
                 WSC (SI/LW/CP)                                Service Rep
                                             CONTENT                                               am1258@att.com        jh1934@att.com        gg3272@att.com
                                             PROVIDER

                                                                                                   AnnMarie McCann       Katrine Hofmann         Memo Garcia
                AT&T SOUTHEAST INTERNET SERVICE Issuing Customer
                                                                                  866-233-0373       (714)284-2111        (714) 284-2100        (714) 284-2800
                   WSC (ISP)       PROVIDER        Service Rep
                                                                                                   am1258@att.com        jh1934@att.com        gg3272@att.com




    LSC         https://clec.att.com/c
PROVISIONING    lec_escalation/index.
                          cfm




                                                                   AT&T Proprietary (Internal Use Only)
                                                           Not for use or disclosure outside the AT&T companies
                                                                      except under written agreement
                                       ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                          2nd Point of                                                5th Point of (General
                                                       1st Point of                       3rd Point of Contact 4th Point of Contact
  CUSTOMER        REGION       FUNCTION                                     Contact                                                        Manager)
                                                         Contact                               (Manager)         (Area Manager)

                                  ·Order Mgmt
                                   ·Technical
                           Interview/Technical
                                   Validation
                                      · T&TU
                             ·Tiered Technical
                                     Support
                                   ·IP Router
                                   Migrations
                                   ·Rehomes                                                                                               Jim Roberto
MIS/PNT SERVICE
                               · Transactional/                                                                                             Director
   DELIVERY
                           Express order Mgmt                                                                                            (908) 234-7210
                            ·Backlog reduction
                                    initiatives
                                   ·Emerging
                           Technology support
                                and education
                              ·Segment/Strata
                           Support for Critical
                                   Customers
                                 ·Capacity Mgt

                            ·System Support &
                               Testing (UAT &
                             ORT) ·L4/life cycle
                               process ·Work
                            center education &
                                training ·User
                                                                                                                                        Parimal Pandya
                            requirements ·SME
                                                                                                                                            Area Mgr
                               support for ITB
                                                                                                                                      Network Cust Svc Ctr
                           initiatives including
                                                                                                                                         (732) 885-7533
                            UAT & ORT testing
                                ·Access order
                               Quality/AD Val
                              ·Sarbanes Oxley
                                 Compliance
                           ·Production Control




                                                           AT&T Proprietary (Internal Use Only)
                                                   Not for use or disclosure outside the AT&T companies
                                                              except under written agreement
                                        ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                           2nd Point of                                                5th Point of (General
                                                        1st Point of                       3rd Point of Contact 4th Point of Contact
  CUSTOMER          REGION       FUNCTION                                    Contact                                                        Manager)
                                                          Contact                               (Manager)         (Area Manager)

                             ·MIS/PNT/BVOIP/DS
                                 L/ Ethernet
                             Results ·Customized
                             reports for product,
                                                                                                                                        Grayson Alexander
                              strata and segment
                                                                                                                                         SR Tech Support
                                 stakeholders
                                                                                                                                          Analysis Ntwk
                                     ·Report
                                                                                                                                          (732) 885-7419
                             Development Report
                                    Analysis
                                   ·Executive
                                  scorecards
                                ·Global system
                                  Realization
                             Notification process
                                  ·System &
                                                                                                                                          Bill Fitzgerald
                              application outage
MIS/PNT SERVICE                                                                                                                          SR Tech Support
                               support mgmt &
DELIVERY (cont'd)                                                                                                                         Analysis Ntwk
                                    tracking
                                                                                                                                          (732) 844-5085
                                ·Trouble ticket
                               mgmt, tracking &
                                  resolution
                             ·Post release mgmt

                                  ·24x7 Tier II
                              Technical Support                                                                                           Lisa Cremone
                                ·IP Mgmt Team                                                                                                Area Mgr
                                  ·Interface to                                                                                        Network Cust Svc Ctr
                               maintenace team                                                                                            (732) 844-5677
                              ·Escalation Mgmt




                                                            AT&T Proprietary (Internal Use Only)
                                                    Not for use or disclosure outside the AT&T companies
                                                               except under written agreement
                                         ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                           2nd Point of                                                5th Point of (General
                                                        1st Point of                       3rd Point of Contact 4th Point of Contact
  CUSTOMER          REGION       FUNCTION                                    Contact                                                        Manager)
                                                          Contact                               (Manager)         (Area Manager)

                                 ·Layer 3 Service
                              Delivery Operations
                             for MIS & PNT riding
                               on high bandwidth
                             transport (T3+, OCX)
                                                                                                                                         Leslie Talochino
                              ·ICB & custom Deal
                                                                                                                                             Area Mgr
                                      Support
                                                                                                                                       Network Cust Svc Ctr
                                   /Provisioning
                                                                                                                                          (732) 844-5112
                                ·Service Delivery
                              Operations for TTM
                                    10GB Svcs
                             ·TSP & Other Critical
                              Order management

                                ·MIS/PNT over                                                                                             Frank Tricarico
MIS/PNT SERVICE                    Ethernet                                                                                                  Area Mgr
DELIVERY (cont'd)             ·Ethernet Capacity                                                                                       Network Cust Svc Ctr
                                    Mgmt                                                                                                  (732) 885-7641
                                                                                                                                            Dan Elliott
                                ·eAVPN over                                                                                              Sr Tech Support
                               Ethernet (TTM)                                                                                             Analysis Ntwk
                                                                                                                                          (732) 844-5614
                                   ·Emerging
                             Technology support
                                                                                                                                           Gilbert Eneda
                                 and education
                                                                                                                                         SR Tech Support
                                  ·24x7 Tier III
                                                                                                                                          Analysis Ntwk
                              Technical Support
                                                                                                                                          (732) 844-5092
                                  ·AT&T Labs
                                    Interface
                             ·IP Router Migration
                              ·Rehomes(Choc 48
                               Migration IP, PNT
                                                                                                                                          Russell Caluri
                               Router Migration-
                                                                                                                                         SR Tech Support
                                 Rap.Non-Rap
                                                                                                                                          Analysis Ntwk
                               ·SME support for
                                                                                                                                          (732) 844-5608
                             migration including
                                 data integrity
                                    validation



                                                            AT&T Proprietary (Internal Use Only)
                                                    Not for use or disclosure outside the AT&T companies
                                                               except under written agreement
                                        ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                           2nd Point of                                                5th Point of (General
                                                        1st Point of                       3rd Point of Contact 4th Point of Contact
  CUSTOMER          REGION       FUNCTION                                    Contact                                                        Manager)
                                                          Contact                               (Manager)         (Area Manager)

                                  ·Outsourcing
                                 Program Mgmt
                                   ·Staffing/HR
                              ·ID Administration
                                  ·Recognition
                                     ·Budget
                              Management ·Org
                                                                                                                                          Cheryl Reed
                             Planning & Design
                                                                                                                                        Area Mgt Network
                                ·OBCP Planning
                                                                                                                                          Cust Svc Ctr
                             ·Disaster Recovery
                                     Planning
                                ·Work Stoppage
                                     Planning
                              ·Quality Control &
                              compliance desk·
                                   Productivity

                             ·Outsource partner                                                                                         Casey Chambeau
MIS/PNT SERVICE                    Support                                                                                                   Area Mgr
DELIVERY (cont'd)             ·MIS/PNT Service                                                                                         Network Cust Svc Ctr
                             delivery operations                                                                                          (732) 457-1785

                                     ·MIS/PNT
                                  Disconnects
                             ·Interface with RAM
                                                                                                                                          Doris Johnson
                                team on non-pay
                                                                                                                                             Area Mgr
                                  disconnects
                                                                                                                                       Network Cust Svc Ctr
                              ·Interface to Sykes
                                                                                                                                          (404) 847-3064
                                 for Disc & DSL
                                   ·Disconnect
                                automation lead




                                                            AT&T Proprietary (Internal Use Only)
                                                    Not for use or disclosure outside the AT&T companies
                                                               except under written agreement
                                         ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                         2nd Point of                                                5th Point of (General
                                                      1st Point of                       3rd Point of Contact 4th Point of Contact
  CUSTOMER          REGION        FUNCTION                                 Contact                                                        Manager)
                                                        Contact                               (Manager)         (Area Manager)

                                ·Manages order
                                  receipt group
                              ·Order validation in
                                  GCSM ·Order
                                                                                                                                         Susan Rocco
                               release ·Technical
                                                                                                                                           Area Mgr
                             interview scheduling
                                                                                                                                     Network Cust Svc Ctr
                                     ·Hot line
                                                                                                                                        (732) 844-5108
                             management ·Billing
                                queries/changes
                                   ·AD VAL for
                                     MIS/PNT

                                                                                                                                         Roy Horowitz
MIS/PNT SERVICE                MIS/PNT Service                                                                                             Area Mgr
DELIVERY (cont'd)                  Delivery                                                                                          Network Cust Svc Ctr
                                                                                                                                        (732) 844-5097

                                                                                                                                         Jane Wilson
                               MIS/PNT Service                                                                                             Area Mgr
                                   Delivery                                                                                          Network Cust Svc Ctr
                                                                                                                                        (732) 844-5113

                                                                                                                                         Angela Rizzi
                               MIS/PNT Service                                                                                             Area Mgr
                                   Delivery                                                                                          Network Cust Svc Ctr
                                                                                                                                        (732) 457-5340
                                                                                                                                       Joseph Scrudato
                               MIS/PNT Service                                                                                             Area Mgr
                                   Delivery                                                                                          Network Cust Svc Ctr
                                                                                                                                        (732) 844-5652
                               ·Name Change
                             orders ·TSA Orders                                                                                          Martha Davis
                             ·Backlog reduction                                                                                            Area Mgr
                                  initiatives                                                                                        Network Cust Svc Ctr
                                ·Maintenance                                                                                            (732) 885-7525
                                   Rejects




                                                          AT&T Proprietary (Internal Use Only)
                                                  Not for use or disclosure outside the AT&T companies
                                                             except under written agreement
                                    ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                    2nd Point of                                                5th Point of (General
                                                 1st Point of                       3rd Point of Contact 4th Point of Contact
 CUSTOMER       REGION       FUNCTION                                 Contact                                                        Manager)
                                                   Contact                               (Manager)         (Area Manager)

                             ·BVoIP Service
                                 Delivery
                           ·Order validation,
                               entry & mgmt
                                ·Technical
                              Validation and
                         Technical Interviews
                          ·Test and Turn Up
                          for voice, data and
                                                                                                                                   Brian Powers
                                  porting
BVOIP Service                                                                                                                    Director Network
                               ·New service
  Delivery                                                                                                                       Operations Center
                          planning ·Interface
                                                                                                                                  (732) 885-7420
                         to process, product
                           and downstream
                          internal suppliers,
                              including AUS
                               vendor VDNA
                                  product
                         ·BVoIP outsourcing
                            · BVoIP Process
                               Improvement

                                                                                                                                 Karen Treasure
                                                                                                                                Assoc Tech Supprt
                          ·OS Program Mgmt
                                                                                                                                    Anlys Ntwk
                                                                                                                                  (732) 844-5636

                                                                                                                                Mohan Periyasamy
                                                                                                                                Assoc Tech Supprt
                          ·OS Program Mgmt
                                                                                                                                    Anlys Ntwk
                                                                                                                                  (732) 844-5049

                         ·Order management                                                                                       Shanta Jefferson
                         ·Customer interface                                                                                    Assoc Tech Supprt
                           ·ETE customer                                                                                            Anlys Ntwk
                             experience                                                                                           (732) 885-7456




                                                     AT&T Proprietary (Internal Use Only)
                                             Not for use or disclosure outside the AT&T companies
                                                        except under written agreement
                                       ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                         2nd Point of                                                5th Point of (General
                                                      1st Point of                       3rd Point of Contact 4th Point of Contact
  CUSTOMER          REGION       FUNCTION                                  Contact                                                        Manager)
                                                        Contact                               (Manager)         (Area Manager)


                             ·Order management                                                                                          Jamel Figgs
                             ·Customer interface                                                                                     Assoc Tech Supprt
                               ·ETE customer                                                                                             Anlys Ntwk
                                 experience                                                                                            (732) 844-5106


                             ·Backlog reduction
                                    efforts
                             ·Segment/regional                                                                                         Brent O'Donnell
 BVOIP Service                    support for                                                                                          Sr Tech Support
Delivery (Cont'd)             orders/customers                                                                                          Analysis Ntwk
                                ·LNS Interface                                                                                          (303) 294-6106
                                ·Large Project
                                   Support
                                                                                                                                         Bhavin Patel
                               ·Systems Support
                                                                                                                                       Sr Tech Support
                             ·ORT & UAT support
                                                                                                                                        Analysis Ntwk
                                 ·AOTS Tickets
                                                                                                                                        (732) 885-7401

                             ·Order management                                                                                        Pat Pankewytch
                             ·Customer interface                                                                                     Sr Tech Consultant
                               ·ETE customer                                                                                             Engineering
                                 experience                                                                                            (732) 844-5600




                                                          AT&T Proprietary (Internal Use Only)
                                                  Not for use or disclosure outside the AT&T companies
                                                             except under written agreement
                                         ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012
                                                                             2nd Point of                                                5th Point of (General
                                                          1st Point of                       3rd Point of Contact 4th Point of Contact
  CUSTOMER          REGION        FUNCTION                                     Contact                                                        Manager)
                                                            Contact                               (Manager)         (Area Manager)


                                     ·Manage
                               Gatekeeper Team
                                ·Responsible for
                              initial order receipt
                               verifiction & order
                                  progression
                                  ·L4/life cycle
                                                                                                                                            Diane Peppe
                                 process ·Work
 BVOIP Service                                                                                                                           Area Mgr Ntwk Ops
                              center education &
Delivery (Cont'd)                                                                                                                                Ctr
                                     training
                                                                                                                                           (732) 885-7595
                             ·SME Suport for ITB
                                    initiatives
                                 ·Access order
                                  quality/AdVal
                                ·Sarbanes Oxley
                              Compliance BV0IP
                              Production control


                                                                                                                                            Scott Murphy
                                 ·BVOIP TTU
                                                                                                                                         Area Mgr Ntwk Cust
                             ·24x7 Tier II Support
                                                                                                                                               Svc Ctr
                                  for BVoIP
                                                                                                                                           (732) 844-5755




                                                              AT&T Proprietary (Internal Use Only)
                                                      Not for use or disclosure outside the AT&T companies
                                                                 except under written agreement
ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012




               AT&T Proprietary (Internal Use Only)
       Not for use or disclosure outside the AT&T companies
                  except under written agreement
ASC / LSC / WSC / LEGT ESCALATION CONTACTS - JANUARY 2012




               AT&T Proprietary (Internal Use Only)
       Not for use or disclosure outside the AT&T companies
                  except under written agreement

				
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