Orange Vallee ON Report

							Mathew Jose
Curriculum Vitae
      Address: -             5 Parkwood Close, Whitchurch, Bristol, BS14 0EB

      Phone: -               +44 (0) 7902 005 006 (M)

                             +44 (0) 1275 540 474 (R)

      Email: -               emathewjose@gmail.com



Education


      2008 - 2011            2:1 in B.Sc. (Honours) Computing from the University of Bath

      2008                   CompTIA A+ Certified Professional I.T Technician

      2005-2006              Oracle Academy Java Programming

      2004-2005              Oracle Academy Database Programming



Technical Skills

    Adobe Dreamweaver                          McAfee ePolicy Orchestrator
    Apple iOS & Mac OS X Leopard               Active Directory Administration
    BlackBerry Enterprise Server               Microsoft Exchange Server
    Backup Technologies                        Microsoft Office
    Draytek routers/ firewalls                 MS Windows Server 2003 & 2008
    Dell (PC, Server, Printers)                Microsoft Windows XP, Vista & 7
    Hewlett Packard Hardware                   Norton Ghost
    HTML                                       Remote Desktop Services
    Level Platforms Managed                    VPN & Networking protocols
      Workplace                                 Word Press
    LogMein & RDP software                     Zyxel access points & routers
Work Experience


          May 2011 - On-going             Technical Service Desk Analyst @ SoVision

Working for a fast growing Managed Service Providers, my day to day responsibilities
besides normal 1st line tasks include:-

    Monitoring the infrastructure for several of SoVision’s clients and following a “Pro-
       active” monitoring policy - we call the customers if there is an issue rather than
       waiting for the customer to call us.
    Remote management and deployment of client software & update packages.
     Provide tech support for Apple products on an ad-hoc basis.
    Liaising with third party solutions partners for change requests or break fix issues to
       the point of resolution.
    Activation, synchronization and deployment of Blackberry handsets to staff.
    Administration and maintenance of the anti-virus infrastructure, email servers
       (Exchange 2007 &2010) and Microsoft SBS server (2003 & 2008)
    Forecasting any needed improvements and implementing any change
    Administration of internal VOIP systems (4com)

      July 2010 to September 2010             Junior Support Analyst @ Hazlewoods LLP



Providing 1st line support (via phone, email and in person), I had to ensure that all the jobs
that came in were logged and allocated to the right technician. Also required to:-

    Maintain the IT Helpdesk inbox and monitor alerts & logs for any issues.
    Producing & updating documentation and user manuals for new and existing
       products and procedures.
    Creating project proposals and research to find solutions for issues.
    Control and manage inventory of I.T equipment by conducting bi-monthly audits.
       Assisting in employee moves and setting up rooms when required.
    Fault finding, troubleshooting, testing and repair of faulty equipment.
    Remotely support Citrix & Windows users and if needed doing site visits.
    Pushing out Microsoft, other products related updates and anti-virus patches.
January 2010 to June 2010       I.T Helpdesk Technician (Part time) @ City of Bath College

This 6 months contract was a part of my BSc (Hons) Computing course. Here my main duties
were:-

    Installing new software and upgrading existing applications.
    Providing technical support for teachers and pupils
    Maintaining hardware peripherals (e.g. scanners, printers, external drives)
    Deliver induction briefings to new staff starting at the College
    Assist the 2nd & 3rd Line ICT Services Engineers in their day to day duties.
    Creating user logins and Active Directory administration.


February 2010 – July 2011       I.T Consultant & Web Developer @ St. Thomas Syro-Malabar
                                            Church

I was responsible for maintaining the parishes’ computer network, and ensuring the church
website was up and running along with:-

    Up-dating the church on weekly basis website
    Working towards development of a new Word Press version of the site
    Working towards making the existing site more SEO friendly
    Doing web-design works for the new website



         August 2008 – July 2011         Contracting I.T Consultant @ CostumesRUs

I looked after the I.T infrastructure of the company. The company mainly trades on eBay. A
recent overhaul of the company meant the equipment & network was upgraded.

    Managing 8 machines, 2 laptops, a wireless printer and 4 iPhones
    I ensured that the network is working smoothly, and all the equipment is up to
       standard
    Performing bi-weekly checks for faults and issues that users might have experienced
    Contact ISP and web hosting company to resolve issues with website, emails and
       internet connectivity.

References:-
Academic: - Mr John Curry (Computing Degree Course Leader), City of Bath College, Avon
Street, Bath, BA1 1UP. eMail :- curryj@citybathcoll.ac.uk

Professional : - Mr Prasad John (Managing Director):- Costumes R Us, Unit 1, Foundry yard,
Foundry lane, Fishponds trading estate, Bristol, BS57XH. eMail: - prasadjohn@sky.com