Beverly Hilliard, University of North
John Krucenski, Prometric
Have your idea
Have a time frame
Know your contacts
Don’t give up, don’t give up, don’t give up
Search for support
Pro’s and Con’s list
Be prepared to wait!
You get a detailed list of what you need.
Legal documents can take a long time when
they need to go through many departments.
Verify every item you order as it can change
Read as many rules and regulations as you can!
Be prepared for delays in getting things up and
running! Especially at the University level.
Delays in shipping, ordering, payment, returns,
Never to early to think about this
Can you run center with current staff
If you hire – be careful – high energy position
YOUR ONLY AS GOOD AS YOUR STAFF-
PERSONAL STRESSORS CAN NOT SHOW
Training – planned well TOM(Territory
Operations Manager) – server damaged
Server cabinet did not fit
Training was condensed due to server – hands
Organization is a must
You will need more filing cabinets than you
Training will prepare you for opening
TOM stayed for morning of opening
Nervous – not really
Positive, professional, I CAN DO IT attitude
Students love having the center – get positive
Monetary Reward – fund other position for
Extensive Resources – list of people to call
The delays with contracts
Communication on so many levels
YES – the Pro’s outweigh the Con’s!!!!
Universities & Colleges are ideal partners
Already committed to testing.
Understand the importance of test security.
Strong customer service skills.
When possible – Prometric partners with U & C
Replacing a Sylvan partner.
Adding capacity/seats to an existing market.
Opening a new market.
Where, When & How Much
Annual Test Center Planning Process – review current capacity.
New clients may require new sites.
Different timeline for each.
Who We Contact
Current partner gets priority
NCTA membership & contacts
Working with the School – Discovery Period
Find a Champion
Explain the Requirements
50% of all discussions end at this point
Requirements for CBT delivery with Prometric
Minimum 5-6 days per week of operation
Long-day testing (9-hours) at least 1x per week
Test all programs offered by Prometric
Dedicated staff to the testing area
Background checks required
Other services may be requested to support broader line of business:
Dedicated test room
Test Center Layout
• Dedicated room
• Direct line of sight
• 48” wide desks
• Access between proctor & test room
Success Depends Upon Teamwork & Support
Senior Level Support
Other Critical Support.
Successful Implementations have the following
Clear vision & plan to share internally.
Conduct an internal discovery meeting with all stakeholders.
Ensure budget & schedule can be supported.
Kick off meeting.
Frequent progress reports
Long lead time to negotiate agreement.
Internal approvals for remodeling can be daunting.
Initial set up requires a significant amount of work.
Need a strong champion.
Passive support takes too long.
Prometric operations staff understanding academic environment.
Flexibility – Patience – Communication -Understanding
Necessary from all parties. Prometric & the University