8B Becoming a Prometric Center

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8B Becoming a Prometric Center Powered By Docstoc
					Beverly Hilliard, University of North
               Dakota
     John Krucenski, Prometric
   Have your idea
   Have a time frame
   Know your contacts
   Don’t give up, don’t give up, don’t give up
   Search for support
   Pro’s and Con’s list
   Be prepared to wait!
   You get a detailed list of what you need.
   Legal documents can take a long time when
    they need to go through many departments.
   Verify every item you order as it can change
    slightly
   Read as many rules and regulations as you can!
   Be prepared for delays in getting things up and
    running! Especially at the University level.
   Delays in shipping, ordering, payment, returns,
    etc.
   Never to early to think about this
       Can you run center with current staff
       If you hire – be careful – high energy position



       YOUR ONLY AS GOOD AS YOUR STAFF-
        PERSONAL STRESSORS CAN NOT SHOW
        AT CENTER
   Training – planned well TOM(Territory
    Operations Manager) – server damaged
   Server cabinet did not fit
   Training was condensed due to server – hands
    on training
   Organization is a must
   You will need more filing cabinets than you
    think
   Training will prepare you for opening
   TOM stayed for morning of opening
   Nervous – not really
   Positive, professional, I CAN DO IT attitude
   Many resources
   Students love having the center – get positive
    feedback everyday
   Monetary Reward – fund other position for
    Counseling Center
   Training
   Extensive Resources – list of people to call
   The delays with contracts
   Communication on so many levels
   The Unexpected
   YES – the Pro’s outweigh the Con’s!!!!
Universities & Colleges are ideal partners
   Already committed to testing.
   Understand the importance of test security.
   Strong customer service skills.


When possible – Prometric partners with U & C
   Replacing a Sylvan partner.
   Adding capacity/seats to an existing market.
   Opening a new market.
Where, When & How Much
   Annual Test Center Planning Process – review current capacity.
   New clients may require new sites.
   Replacement sites.
       Different timeline for each.



Who We Contact
   Current partner gets priority
   NCTA membership & contacts
   Cold call
Working with the School – Discovery Period
   Find a Champion
   Explain the Requirements
   Find Space




50% of all discussions end at this point
   Requirements for CBT delivery with Prometric
    include:
       Minimum 5-6 days per week of operation
         Saturdays needed
       Long-day testing (9-hours) at least 1x per week
       Test all programs offered by Prometric
       Dedicated staff to the testing area
       Background checks required
       Other services may be requested to support broader line of business:
         Fingerprinting
         License issuance
       Dedicated test room
Test Center Layout
• Dedicated room
• Direct line of sight
• 48” wide desks
• Access between proctor & test room
Success Depends Upon Teamwork & Support
   Senior Level Support
   Legal/Contracts Support
   Facilities/IT Support
   Other Critical Support.


Successful Implementations have the following
   Clear vision & plan to share internally.
   Conduct an internal discovery meeting with all stakeholders.
   Ensure budget & schedule can be supported.
   Kick off meeting.
   Frequent progress reports
Lessons Learned
    Long lead time to negotiate agreement.
    Internal approvals for remodeling can be daunting.
    Initial set up requires a significant amount of work.
    Need a strong champion.
    Passive support takes too long.
    Prometric operations staff understanding academic environment.


    Flexibility – Patience – Communication -Understanding
        Necessary from all parties. Prometric & the University

				
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