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Phyllis West 15315 Jenell Street Poway CA 92064 Cell: (858) 539-3453 Email: firstname.lastname@example.org Website: http://www.pwest.ecareerportfolio.com Senior IT Manager and Systems Administrator Offering Advanced Skills and Consistent High-Quality Performance in Strategic Planning of Network Infrastructure, Project Management, Supervision of IT Personnel and Training, System Fine Tuning, Automation, Software Justification and Validation Quality-focused Professional with 15+ years of experience in Information Technology with a key emphasis in infrastructure and project management, billing and telecommunications, and vendor management in both the public and private sectors. Proven ability to work with customers and stakeholders to create and deliver solutions that meet corporate objectives tied to business and technology performance. Effective communicator with the ability to explain complex processes expressed in user-friendly terms for end users. Detail oriented with hands-on experience capable of working well with Senior Management, End Users, and Customers. Core Competencies: Project Management Systems Analysis Intranet & Internet System Design Software Validation Vendor Contract Negotiation System Integration/Migration Documentation and Training Testing and Troubleshooting Management of Personal Writing Policies and Procedures Disaster Recover Planning New and Emerging Technologies Business Process Optimization Hardware/Software Evaluations and Recommendations EDUCATION Masters Degree in Information Technology / Management University of Phoenix 4.0 GPA Bachelors of Science Degree in Information Technology and Database Management University of Phoenix 3.85 GPA Associate of Science Degree in Computer Science and Accounting Modesto Junior College 3.33 GPA Certifications - CCNA, MCSE, CNE, Web, A+ PROFESSIONAL EXPERIENCE Senior IT and Project Manager/Systems and Web Administrator August 2008 – January 2010 Metabasis Therapeutics, Inc., La Jolla, CA My Responsibilities included hands-on and management support of, network infrastructure, Trackit helpdesk, budget, and project management, development of system requirements, and writing policies and procedures. I personally handled all accounting applications including the ERP System. Worked with management and department heads on IT related activities and personally handled all company databases and software applications, enabled Sarbanes Oxley (SOX) reporting, negotiated contracts with vendors/contractors, handled renewals, managed IT purchasing and inventory and maintained web sites. Key Projects and Accomplishments: Justified, developed and implemented a Data Migration Plan to move the company and user’s data, email and SQL databases to a NetApp 2520 San filer. This included planning and executing the project, working with the department heads, working closely with the project team, scheduling, gathering the business and hardware requirements, work breakdown schedule, working with vendors and training the users. This also included writing test scripts to validate the movement of the ERP databases and the Microsoft Exchange databases. Introduced and developed the use of knowledge base in order to expedite the IT staff performance to respond faster to users and effectively solve IT related issues by sharing the knowledge. Implemented group policies within Active Directory to provide a more efficient way to create users and groups for each department and then restructured permissions for users and groups in all company data folders to provide better performance and security. Set up desktops and trained users on new procedures. Set up and implemented Distributed File System to manage the company’s data folder structure and provide faster and more efficient data location and security to allow users to see and use only what they needed. Discovered problem with the performance and speed of the network. Ran bench mark tests and reports on network and servers. Domain users were authenticating to a pilot office server outside of San Diego. Fixed the problem on the domain server and increased the network speed and performance by 50%. Supported several reductions in workforce by creating procedures to lock down the company data during the layoffs, changed network passwords, disabled accounts, archived data, and handled the collecting of computer equipment and cell phones. Handled the IT aspects of the closing of a remote site and moved user’s data and email profiles to La Jolla servers. Restructured and execute IT Business Operations to minimize and move the entire network infrastructure and integrate it within a new business. This included Active Directory user database, software, company data, applications, databases, desktops, servers, and the network infrastructure. Project Manager/Senior Systems Administrator July 2007 – November 2008 Neurocrine Biosciences, Inc, San Diego CA As Project Manager, managed Livelink Project upgrade involving multiple departments (90% of the company) allowing Neurocrine to publish documents in accordance to FDA specifications for pharmaceutical companies. Throughout the upgrade coordinated needs and related activities of QA, Research and Development, Regulatory, Clinical, and IT. As System Administrator, maintained approximately 80 servers and 20 devices on the network Key Projects and Accomplishments: Livelink project included personally installing server program on several different platforms, scheduling and executing the project, writing extensive scripts for validating procedures for users, designing and implementing new network diagram for data structure of groups and permissions, working with vendors, installing client Livelink program on desktops, writing training documentation and training users. Coordinated the server room move from one campus to another. Provided technical expertise to the stakeholders regarding the power requirements and placement of the racks and network hardware. Worked directly with vendors regarding cabling, power, T1, and PRI lines. Setup Terminal Services and Group Policies to only allow viewing files through Livelink to outside potential partners. Worked directly with customers to access the web link and trained users how to view files. Also worked remotely to troubleshoot any problems with permission and viewing of files. Wrote Software Upgrade Plan including specifications and prices for Microsoft Vista, Office, Server 2008, SQL and Oracle. This included the pros and cons of the upgrade, required hardware/software and timelines which showed the ending support and the upgrading of the existing software. Created an IT manual to document all IT procedure using an online setup for easy accessibility. IT Manager August 2006 - March 2007 Semdirector, Inc., San Diego, CA As the IT Manager, I alone was solely responsible for the IT Department including network infrastructure and phone system. System included 12 servers and approximately 50 users in a Windows 2003 network environment. Key Projects and Accomplishments: Coordinated the entire IT operation and moved network infrastructure to a new building location. The process was completed in 2 months which included a new network infrastructure; cabling, electrical outlets, T1 and PRI lines, servers, patch panels, routers, desktops/laptops, Avaya phone system, E-Mail, Security, VPN, Backups, Hardware, Software, and printers. No downtime was experienced by the users since the servers, routers, computers, and printers were moved and re-setup during the New Years Eve 3 day weekend. Setup and implemented a project plan to split off Semdirector from its sister company Silicon Space. The careful planning and implementation resulted in a 40% cost savings in all the equipment purchases for the company. This included choosing and installing hardware/software (racks, servers, desktops, cabling, router, switches, and firewall). Researched, setup and implemented a new 24/7 JIRA Help Desk System for IT and Facilities Departments. This improved response time by half, doubled productivity, allowed tracking capabilities, and produced reports for upper management to determine work completed. Managed department budget and inventory for computers, servers, software, and hardware supply. This included accounting and software engineering programs. Also responsible for software procurement, licensing and hardware warranties and vendors. Negotiated, established, and implemented procedures for phone, voicemail, and mobile requirements including the synchronization for company Treo’s and Blackberries. Setup OWA and OMA, which allowed user’s to communicate from outside the network using their personal cell phones. Senior System Analyst 1999 - 2005 Litton, Northrup Grumman, and L-3 Communications, Inc., San Diego, CA Managed the helpdesk team using Trackit 6.0 software and supported 30 servers, 100 printers, and 300-400 users in a 2003/2000/NT network environment. Provided hands-on support for employees and external clients on all phases of desktop support, to include installations, upgrades, software, hardware, troubleshooting, repairs, remote access, VPN Clients, wireless setups, and printers, on operating systems Key Projects and Accomplishments: Setup Citrix and Certificate Server to be utilized by employees to remotely access e-mail, applications, files and printers. Also installed Conference Manager Collaboration software and wrote documentation for users to install and run all the software. Project resulted in significant increases to productivity, reduced cost, and provided extensive savings for the company. Installed WS-FTP encrypted Server/Client software which included setting up a separate server outside the company’s firewall with network account and permission for employees, clients, and vendors. Disaster Recovery and BCP Plan: I was part of a team which developed the standards and reports for writing the Disaster Recovery and Business Continuity Plan for L-3 Communications in order to be in compliance with Sarbanes-Oxley. I also managed, published, and maintained all documentation for ISO9000 on the Intranet in order to meet the ISO9000 requirements. Installed, reconstructed and maintained L-3 Intranet and External Websites using HTML, Front Page, Dreamweaver MX 2004, and Photoshop 7.0 on Microsoft IIS 6.0 and Apache platforms. Technology Summary: SOFTWARE: Windows NT, 2000, and 2003 Server, Unix, Linux, SQL 2000 and 2005 Server, SQL Cluster Server, Exchange 2003 and 2003 Server, Cisco VPN, Windows IIS Server, Apache Server, MS Office 95-2007, Veritas Backup Exec, Visio 2000-2007, MS Project 2000-2003 and Server, Vmware, WSUS, DFS, HF Netcheck patch software, Crystal Reports, Terminal Services, Remote Desktops WebEx, Microsoft and Cisco VPN, Norton Enterprise Anti Virus Server, ADP, EquityEdge, Solomon, Peoplesoft, Windows 3x-Vista, NetMeeting, Livelink, Oracle, ISIS, Dameware, HP Jet Direct Admin, Microsoft ISA Server, OWA and OMA, Blackberry Enterprise Server, Lotus Notes, ProIntralink and Graphic Server, Orcad, Quickbooks, Quickbase, Adaware, AutoCad Trackit and JIRA Helpdesk, Sharepoint 2003-2007, System Management Server, Solid Works, OpManager and AdManager, Citrix and Certificate Remote Access Server, WS-FTP Secure Server, Websense, Locklizard, MXLogic and Contract Database…etc. HARDWARE: Dell, HP, IBM and Sun Servers, Sonix Disc Duplication, Avaya and Toshiba Phone System, Cisco, Com3 and HP Switches, Cisco Router, Cisco Wireless Access Points, CheckPoint Firewall, HP, Xerox, and Dell printers, Xerox and Cannon Copiers, MXLogic Fibre Switches, Treo’s and Blackberries, Verizon, Team Mobile and Nortel Cell Phones, Patch Panels and Cat3-5 Cabling, Motherboards, Video, sound and network cards, Monitors, DVD/CD-ROM Drives, Raid cards, NetApp 2050 and Hibachi Filers, Tape Backup Drives, Tape Libraries, Scanners, Ethernet Protocols, T1 and PRI Lines…etc.
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