A Narrative Report
The Faculty of College of Business and Commerce
University of Rizal System
In Partial Fulfillment
Of the Requirements for the Degree
Bachelor of Science in Business Administration
Major in Management
WENIDA C. URSUA
Belly Jane S. Limogmog
A Narrative Report prepared and submitted in partial fulfillment of
requirements for the Degree Bachelor of Science in Business Administration
major in Management by Lianny Marie Aspera.
May 26, 2008 Mrs. Wenida C. Ursua
Date OJT Coordinator
Approved in partial fulfillment of requirements for the Degree Bachelor of
Science in Business Administration major in Management by the oral
Mrs. Wenida C. Ursua
Approved in partial fulfillment of requirements for the Degree Bachelor of
Science in Business Administration major in Management.
Grenelita DC. Bilbao
Dean College of Business and Commerce
The trainee would like to acknowledge the people who helped her
for this training to be possible.
She is thankful to the Lord for giving her the strength and good health
to finish this training.
Next, she wants to express her sincerest gratitude to her family for supporting
her financially, emotionally and spiritually.
And to her friends who help her fulfilled this project.
She also would like to gratefully acknowledge the staff of Panasonic
Manufacturing Phils. Corp. especially to the employees of Refrigerator Division
for giving her the chance to be part of their team and for giving her some
knowledge about their work.
And she would like to thank the professors of the
University of Rizal System Binangonan for conducting this kind of program that
help the students experienced things in the real world.
Lastly, she would like to acknowledge her OJT Coordinator, Ms. Wenida Ursua
for the support that she gave to her trainee.
This work is dedicated
to my Parents
who initiated and encouraged me
to learn and explore new things
that would help me grow
as a human being.
Table of Contents
Certification of Completion
History of URS
URS Mission and Vision
Narration of Experience
Copy of Endorsement
The Rizal State College was established by Republic Act Number 1560 in
1956 as Rizal National Agricultural School (RNAS) and was character as a state
college on June 24, 1983 by Batas Pambansa Bilang 662 known as Rizal
College of Agriculture and Technology (RCAT) which was later Rival State
College (RSC) making it first state college of the Province of Rizal. The college is
about 67km from Metro Manila and accessible to all towns of Rizal through
Manila East Road through the newly opened sea level in the Sierra Madre
Mountain range and is overlooking scenic Laguna Lake and the surrounding lake
towns. The College has five extension campuses strategically located in four of
the thirteen towns of Rizal namely: Pililia, Rodriguez, Angono, Binangonan and in
the lone city of Antipolo which were established in 1991, 1995, 1996 and 2000,
The Rizal Polytechnic College formerly Rizal Technological and
Polytechnic Institute (RTPI) was established as a provincial high school in 1944.
It is located in the heart of the town of Morong, Rizal. By virtue of Batas
Pambansa Bilang 469, the school was converted into a tertiary institution and on
March 1, 1995, Republic Act Number 7933 converted RTPI into a state college
known as Rival Polytechnic College (RPC). The College has an extension
campus in Cainta, Rizal which was opened in 1999.
With the message of Republic Act Number 9157 on June 2001 which
lapsed into law on August 11, 2001, the University of Rizal System (URS) was
established by integrating the Rizal State College, Rizal Polytechnic College and
Rizal Technological University Antipolo Annex. Since it’s established the
University was served by the following administrations:
Dr. Ricardo A. Wagan Officer-in-charge February- April 2002
Atty. Lilia S. Garcia President May – December 2002
Dr. Olivia F. De Leon President January 2003 - Present
At present, the University operates in eight campuses in the Province of
Rizal with URS Tanay as its main campus and with eternal campuses in Morong,
Pililia, Rodriguez, Angono, Binangonan, Antipolo City and Cainta. It offers
complete education from kindergarden to graduate school. As of School of Year
2003-2004, the University implements a number of a academic programs in the
doctoral (5) Masteral (6), baccalaureate (28), non-degree, and laboratory schools
(high school and elementary) with a total enrolment of 18,973 in the first
semester. The University personnel are composed of 696 faculty members and
168 non- teaching personnel.
University of Rizal System is committed to produce competent and value-
laden graduates in agriculture, engineering, science and technology, culture and
arts, teacher and business education through responsive instruction, research,
extension and production services in Region IV.
University of Rizal System is a premier technology-driven higher education
institution by the year 2015.
On-the-job training (OJT) is one of the best training methods because it is
planned, organized and conducted at the employee’s worksite. OJT will generally
be the primary method used for broadening employee skills and increasing
productivity. It is particularly appropriate for developing proficiency skills unique
to an employee’s job – especially jobs that are relatively easy to learn and
require locally owned equipment and facilities.
Morale, productivity, and professionalism will normally be high in those
organizations that employ a sound OJT program.
An analysis of the major job requirements (identified in the position
description and performance plan) and related knowledge, skills, and abilities
form the basis for setting up an OJT plan.
OJT is dependent upon the trainer having sufficient knowledge and expertise
to impart to the trainee. OJT is important and the quality of OJT can be
considerably improved through effective design.
Advantages of using OJT
Training can be delivered at the optimum time: for example immediately
before a job is to be performed ‘for real’ in the workplace.
The trainee will have the opportunities to practice immediately.
The trainee will have immediate feedback.
Training is delivered by colleagues and can go someway to integrate the
trainee into the team.
Disadvantages of using OJT
There is a tendency to fit OJT in when it is convenient for office routine
rather than at the optimum time for learning.
Training may be given piecemeal and not properly planned, and the
trainee gains a fragmented picture of the organization.
Too much training can be delivered in one session leading to ‘information
overloads’ and trainee fatigue.
The trainer may not have sufficient knowledge of the process or expertise
in instructional techniques (a ‘train the trainer’ course may be appropriate).
If immediate practice is not accompanied by feedback the trainee can
feel abandoned after the initial experience.
Elements of OJT
Preparation: there is nothing worse than trying to demonstrate how to use
equipment where the OJT trainer has forgotten the password that gives
access to the computer programmer or the key to the equipment
cupboard. Good preparation is essential, and the best OJT trainers have
useful examples or practice exercises ready in advance.
Start with the learner: begin by assessing how much the learner knows
already. The most straightforward questions will elicit the answers and
save time. ‘Have you used spreadsheets in previous jobs?’ can save a lot
of both persons' time when OJT training in MS-Excel.
Pick the best time: it can be very frustrating to spend Monday afternoon
having the procedure for completing time sheets outlined to you when you
will fill them in on Friday (by which time you will have forgotten).
History of Panasonic
Panasonic Manufacturing Philippines Corporation (PMPC) is the maker
and distributor of Panasonic brands of electric and electronics appliance in the
country. Founded in 1967, PMPC is the first Filipino-Japanese joint venture
operation in the area of consumer electronics in the country. PMPC's history
dates back in the early 60s when Mr. Jesus V. del Rosario established the
Distributors and Manufacturers Corporation (DMC), producing radios and radio
phonos at the sala of his house along San Luis Street in Pasay City with only
handful workers. After a year, DMC's manufacturing department was made a
separate company and was named Festival Manufacturing Corporation (FMC).
Consequently, FMC changed to Precision Electronics Corporation (PEC) in 1965
to signify it’s no nonsense determination to produce products by ways no less
than precision manufacturing.
The name PEC remained even after the joint venture between PEC and
Matsushita Electric Co. Ltd. of Japan (MEI) was formalized in 1967. However, on
the occasion of the company's 25th Anniversary in 1992, the name Matsushita
Electric Philippines Corporation was adopted.
In October 2003, PMPC adopted the single brand strategy of MEI and
stopped using "National" brand, as Panasonic became the unified global brand.
Following the success of the brand unification, Matsushita Group continued to
solidify its directions and vision towards a new era. One of which was by
harmonizing also the corporate name and brand of Matsushita companies
outside Japan. Thus, effective April 1, 2005, the company officially changed its
corporate name from Matsushita Electric Philippines Corporation to Panasonic
Manufacturing Philippines Corporation (PMPC).
Under the new corporate name, the company hopes to reinforce its
operation and position Panasonic as an aggressive and competitive
manufacturing company that is looking forward to the future with confidence.
Consequently, by doing so, PMPC can focus its efforts and resources in serving
both the customers and society.
As one of the leaders in the industry, the company's corporate mission
centers on reconciling the profit motive with service to the nation, uplifting the
status of the Filipino workers, and generating foreign exchange earnings for the
country. Along this, PMPC continues to establish many "firsts" in the appliance
industry. The company, for instance is the first local manufacturer to introduce
non-mercury-added batteries and non-CFC refrigerators in the local market. It is
likewise the first local appliance-manufacturing firm to earn ISO 9002 certification
for all its factories. Being a member of the Matsushita Group of companies
worldwide, PMPC's operation is guided by a common set of principles that
underscores its responsibility to contribute to the progress and development of
society and humanity. As a manifestation of its commitment, PMPC is the first
company among appliance manufacturers to obtain ISO 14001 for its
manufacturing plants located in Bo. Mapandan, Ortigas Avenue Ext., Taytay,
Rizal and at Laguna Boulevard, Laguna Techno park, Sta. Rosa, Laguna. And in
ensuring customer satisfaction, the company has continued to invest in the most
modern production and product development facilities in its production lines. At
present, the company manufactures and distributes a wide range of electric and
electronic products such as refrigerator, freezer, air conditioner, washing
machine, electric fan, gas stove, electric stove, rice cooker, oven toaster, flat
iron, microwave oven, blender, electric thermo pot, vacuum cleaner, hair dryer,
shaver, dry battery flashlight, color TV, DVD/VCR/VCD/VHS/CD player, home
theater, plasma TV, projection TV, headphone cassette, laser disc player, micro
and mini component, radio cassette, digital video camera, digital still camera,
corded/cordless phone, fax machine, cellular phone, panaboard, home cinema
projector, copier, printer and plasma display panel.
Since an enterprise uses society's resources - people, capital, real estate,
community services - PMPC believes that it started out and remains indebted to
society. And along this premise, the company recognizes that the primary role of
its business is to serve society in return for the use of its resources. Thus,
devoting its business activities to the progress and development of society and
the well being of people. And this commitment serves as guidance in carrying out
all its operation and corporate activities with its dynamic workforce.
The General Principle
"We recognize our responsibility to our country…. devote ourselves to the further
development of the Philippines by processing further our natural resources and
promote the general welfare of our countrymen by creating more job
opportunities. To attain this objective, we dedicate ourselves to progress and to
develop ourselves through continuous appreciation in science and technology,
and become a model company. We have to earn for our country foreign
exchange through international trade."
Our contribution to the progress and development of our country can be realized
only through unity and cooperation of each and every member of the company.
In this generation, a progressive company automatically becomes a social
organization. It must reconcile the profit motive with service to the nation. For this
reason, all of us must keep this principle in our minds as we devote ourselves to
the welfare of our company and of the Philippines.
Refrigerator factory was established in 1975 under the name Precision
Appliance Corporation (PACOR) at Taytay, Rival. It started its production of
National refrigerators in 1976 with 25 employees. In 1979, however, the company
was absorbed by PE (now PMPC).
As maker of one of the major product lines of the company, Refrigerator
Division has established itself as the pacesetter in the local refrigerator market.
And herein lies its best hope of being able to contribute more fully and
significantly to the fulfillment of the company’s general corporate objective. With
this determination in mind, PMPC ventured to produce non-CFC (non-
chlorofluorocarbon) refrigerators in the country, earning recognitions from various
groups, particularly the Department of Environment and Natural Resources
(DENR). And in 2002, the Division had another breakthrough, achieving its
highest market share, production and sales.
The concept of getting the Panasonic refrigerator to lead the local market
in its category is a result of its continuing commitment to offer the ultimate
convenience to the end-users. Thus, n 2005, it introduced the first local frost-free
refrigerator in the Philippines. But that is not all. The Refrigerator Division also
sees to it that it has a steady pool of competent personnel. Thus, aside from its
on-the-job training program, it also sends some of its staff to attend seminars and
short courses, both in the country and abroad.
At present, Panasonic refrigerator continues to dominate almost half of the local
market through the help of Panasonic’s strong-willed workforce whose firm
convictions contribute to nation building and the betterment of Filipino
Narration of Experience
April 16, 2008. It was the first day of the on-the-job training. Lianny, the
trainee was tense because she did not know what to expect with the department
that she will be assign and with the work that she will do.
The trainee was assign to the Ref Department. When she came in inside
the office of the department, she was conscious because it was a new
environment for her. She did not know how to react and she does not even know
the people in the office. She was just quiet and tame. Later on Ms. Ludy Valle,
her supervisor oriented her on the things she that she should remember while
she was in the company. They had a little talk about on their personal lives. Then
her supervisor introduced her to other employees.
After an hour, Mr. Jessie Mamaril toured her around the department.
When they went back to the office, Lianny answered phone calls and then she
was ask by Ms. Sol Santos to file the documents.
April 17, 2008 is the second day of her OJT. The trainee was still adjusting
with the working environment that she had. Her bosses helped her to feel
comfortable with the working place.
Mr. Jun Benito taught her how to use the copier. After that, Ms. Emily
Cosico was the one who taught Lianny how to use the fax machine.
Moreover, since the trainee was in purchasing/supply section, Mr. Derick
Nieves taught her how to record the data of the materials that the supplier had
been delivered. Lastly, she went to the filing room to file the documents.
On the next day April 18, 2008, the trainee was getting relaxed and she
was feeling comfortable with the working environment.
Most of her bosses were jokers and they were so nice so she felt happy
Her first task this day was to answer phone calls. She should be polite and
observed the proper manner in answering calls. After a moment, her boss gave
her few documents for filing. It was not hard for her to file because Ms. Sol
Santos gave only 2-3 documents to her.
Since Lianny was already oriented on how to use the fax machine, Mr.
Bong Arjona gave her a purchase order document to fax. She was tense
because she will be faxing alone. However, even though she faxed it by herself,
she made it. The document was sent to its recipient.
On April 21, 2008, she photocopied a file. Unlike with the fax machine, she
was confident enough to use the copier. She was glad and amaze about herself
because she was learning how to use different machines that is essential for the
After she photocopied a document, Ms. Ludy Valle asked her to bring
important files to other department. Moreover, for the whole afternoon she was
just answering phone calls.
On the following day April 22, 2008. The trainee filed 2-4 documents
inside the filing room. Then Mr. Ogie borrowed her in more than a minute to type
his report. She was happy because at last she did something using a computer.
Lianny wanted to be busy. She wanted to experience new things and learn
things that cannot be taught in the four corners of the room of the school. She
wanted to do something that is related to the work.
On April 23, 2008, her wish yesterday was granted. She gained
knowledge about the work of a purchaser. Ms. Emily Cosico taught her to make
an API or Arrival Production Inventory.
API- is a purchase plan. It includes the quantity of materials that the
purchaser will order based on last month inventory.
The trainee had a chance also to know the basic things in BAAN IV.
BAAN IV or automation of P.O – is the system helps on analyzing
the purchase plan and afterwards suggests the quantity for order
based on inventory level.
On the same day, Mr. Derick Nieves taught her how to scan and presto
she was able to scan five documents in that morning. She also wrote the critical
materials on the information board.
Critical Materials- are the materials that must be follow- up by the
purchaser because the quantity of it is less than what the
production needs in the warehouse. Without the materials, the
production will stop producing the product.
On April 24, 2008, she scanned again some office paper of Mr. Derick
Nieves. After which she filed some documents of Ma’am Sol. Then Ms. Emily
continued to teach her about the API. Moreover, for the whole afternoon she
answered phone calls.
On the following day, the trainee still used the scanner. Afterwards she
filed again some office papers. Then when she was doing nothing, she answered
Late in the afternoon, she went to warehouse annex 2 together with Ms.
Emily to check the actual quantity of SE Cabinets.
SE- Super Economy Ref
In addition, when they came back to the office, Lianny sat down and
waited for the phone to ring.
April 28, 2008. The trainee used again the copier. She photocopied
important documents of Ms. Ludy. Afterwards she brought the copy of the
documents to logistics. Then when she came back to their office, she answered
phone calls again. She taught she was in a call center because every minute,
and every hour her work this day is to answer all the incoming calls.
It was April 29, 2008; she faxed some documents of Mr. Bong Arjona. She
was not nervous now because she was already familiar how to use the machine.
In the afternoon, Mr. Jessie Mamaril asked her to fix the formula of his
forecast delivery of the materials. It was not hard because it is a matter of
changing one letter for every row.
The next day was the end of the month. Most of her bosses were out of
the company. They went to their sub assy supplier to count all supplied materials
that are considered as company property. Some of them count the materials that
are left in the production.
It was a busy day for the trainee because she did many office works. She
photocopied important files of her boss. She continued to fix the formula that she
did not finished yesterday. Then she used the baan system to print the necessary
data that Ms. Sol Santos needed. It was not difficult to use because there was a
procedure to follow. You just have to be focused on what you were doing.
Last, she looked for the new model of the parts of a ref in the documents
that she printed out. It was thick but she finished it just on time, before the bell
May 5, 2008, first Monday of the working day, there was a general
morning meeting where everyone in the company was obliged to attend. The
trainee was able to attend too.
On this day, Lianny recorded the quantity of materials that the supplier
had delivered. She input it on the document, which named delivery schedule for
the month of May. Sometimes the trainee was having a hard time finding the part
number of an item because of its small font. However, when she was used to it,
she can able to find it easily.
She still photocopied the documents of her boss.
May 6, 2008. Mr. Bong Arjona asked the trainee to make a report about
what she had learned with the purchasing section.
Her boss was helping her to do the report. Nevertheless, most of the ideas
came from the trainee. Mr. Bong Arjona was the one who checked it if the
construction of words and ideas were correct or not.
When she was relaxing, she recorded the data of the delivery. After that,
she continued to make her report.
On May 7, 2008, she photocopied some files and brought it to logistics for
signing. Then when she came back in the office, she filed some documents in the
filing room. After that, she continued her making her report. She made four
revisions after Mr. Bong Arjona approved it. He was the trainee’s editor-in-chief.
When the report was done, Mr. Bong Arjona asked the trainee to type it and then
gave it to her supervisor for re-checking again. Then the supply manager will
May 8, 2008. The trainee still photocopied some documents. She filed
some important office papers. Afterwards her boss taught her to compute the
inventory. After finished computing, she was asked to type by Mr. Arjona. Then
for the whole hours, she was answering calls again.
May 9, 2008. Lianny was able to scan again some office papers. She also
photocopied files and then the copy was brought to other department. That was it
and for the rest of the time, she answered phone calls.
On May 12, 2008, again she photocopied some files of her boss. Then
she answered phone calls. In the afternoon, Mr. Bong Arjona asked her to shred
some confidential papers. It was her first time to use the shredder machine. She
thought it was difficult to operate but she was definitely wrong. She enjoyed using
On the following day May 13, 2008, the trainee did nothing new. She filed
some important documents again. Afterwards she used the copier to photocopy a
file of her boss. Then she answered calls for the rest of the time.
First thing in the morning of May 14, 2008, the trainee faxed a purchase
order document. Then she answered phone calls. Moreover, for the rest of the
afternoon Mr. Ed Taruc asked her to type the expenses and plans for their
May 15, 2008. Nothing new again, she still photocopied office papers.
Then bring it to other department.
If there were some delivery, her responsibility was to record the data of
the quantity of the delivered materials.
The next day May 16, 2008 was a boring day for the trainee. She just
photocopied some documents. Then for the whole day, she answered phone
Last Monday of the OJT, May 19, 2008. The trainee did same thing as
before. She faxed a file. She photocopied some documents. Then she recorded
the quantity of the delivered materials.
May 20, 2008. Nothing special for this day, again the trainee faxed a file.
She recorded the quantity of the delivered materials. After that, she just watched
and observed the paper works of her boss. She arranged the files by month and
On May 21, 2008, first thing she did was to answer phone calls. Then she
was asked by her boss to file some documents. After that, Mr. Bong Arjona
asked the trainee to check if the standard quotation of the price were same as
with the quotation last Feb., 2008.
The next day May 22, 2008, the trainee continued to check the quotation.
When it had been re-checked, Mr. Arjona asked Lianny to compute if the total of
the adjusted price was the same as with the new price. At first she did not
understand what to do, but later on she was able to get the right answer by
herself. After it was done, her boss asked her to arrange the PDS sheet. She put
the right amount for the designated part number of an item. After that, she filed
some documents and again recorded the quantity of the delivered materials.
This was the last day of on-the-job training, May 23, 2008. For the last
time the trainee photocopied some files. When the phone rang, she was the one
who answered it. She continued to arrange the PDS. After a few minutes, her
boss asked her to print the standard quotation. Lianny thought that it was easy to
print, but it was wrong because it takes a little effort to print. Before printing, she
fixed first the margins and the size of the paper, and then she can start printing.
Before she left, her Ref Purchasing family gave her a remembrance that
made her feel special. She was lucky because her bosses were very nice to her
and taught her many things that cannot be taught in school.
At the end of the on-the-job training period, the trainee experienced many
things and she learned from it. She gained knowledge about the work of a
purchaser. She knows the basic things in making an API. She knows how to use
the Baan system and how to compute the standard quotation. She also learned
how to use different machines like fax machine, Xerox machine, scanner and the
shredder. It is important to know how to use these kinds of machines because it
is essential for the work.
During this time, the trainee experienced how to deal with the people
around her, with her co-workers. It is important that one team should have
camaraderie so that they can work well and attain their goal. She observed that it
was different when you were in school and when you were in the real world.
Because most of the time you just learned theoretically in school while in the real
world, you actually experienced the things that your trainers taught to you.
Every trainee must be focus to his or her work. They should listen carefully
with the instructions of their boss. If they do not understand something, they
should ask for help. You should be aggressive in order to learn. You should be
the one who take the initiative that you want to learn. Deal with your problem with
calmness, so that everything will turn all right. Trainees should always observe
the proper attitude while working because your attitude will also affect the work of
you co-employees. You should work with promptness and be confident with your