HUMAN RESOURCES OFFICE
U.S. EMBASSY DHAKA
ANNOUNCEMENT NUMBER – _______?
OPEN TO: All Qualified Candidates
(Foreign Service National)
POSITION: Computer Management Specialist, FSN–10
(Salary approx. Tk.70,238+ per month)
Trainee Computer Management Specialist, FSN–9
(Salary approx. Tk.54,928+ per month)
Depending on qualifications and experience,
incumbent may be hired at a trainee grade.
OPENING DATE: December 1, 2008
CLOSING DATE: December 18, 2008
WORK HOURS: Full-time; 40 hours/5 days per week
The United States Agency for International Development (USAID) in Bangladesh is
seeking applications for the position of Computer Management Specialist in the
Executive Office (EXO).
Candidates for employment are generally hired at the first step of the
established grade of the position. In some instances, candidates may be hired
at a higher step when exceptional qualifications so warrant. If there are no
qualified candidates at the stated grade level, a candidate may be hired at a
lower grade level.
This position is for a member of the Information Technology (IT) Section of the
Executive Office of USAID/Bangladesh.
The incumbent is responsible for managing the USAID Local Area Network
(LAN) system. This includes monitoring all users of the Mission, how they are
using the standard Windows applications such as MS Word, MS Excel,
Outlook, monitoring the telecommunications equipment and network security.
The incumbent is responsible for installation and monitoring of all servers.
The incumbent undertakes major assignments and works with a high degree
of independence in organizing and prioritizing workload related to the
management of the entire LAN. The incumbent exercises expert technical
authority for LAN development which demands senior level systems skills, a
high degree of technical expertise and thorough understanding of Agency
policies and operational procedures. The incumbent is responsible for
telecommunication links which include our Internet Service Provider, the
WARP back-up connection to AID/W and the VPN tunnel.
The incumbent will lead the other IT members in improvements of the
USAID/Bangladesh network and systems. The incumbent will analyze new
technology and propose uses of new technology and process to improve system
operations. The position acts as a mentor to all other IT staff, sharing
knowledge and training staff as well as users when appropriate. This position
is the team leader in the absence of the Systems Manager. The incumbent
directly supervises the junior Computer Management Assistant.
MAJOR DUTIES AND RESPONSIBILITIES:
1) Functional Analysis and System Development - Develops and maintains
familiarity with agency programs, goals and work processes, and compares
them to LAN capabilities and potential. Studies operations of the Financial
systems, Exchange server, Shared drives, etc. and looks for new ways to
improve performance of all systems and particularly those where the person is
the primary resource. This person is primary resource person for some
Mission critical software running on Windows platforms. The incumbent is
manages a complex LAN environment containing over 100 network devices,
nine (9) Windows 2000/2003 servers and integrated software applicatons.
The incumbent is responsible for day to day supervision of network operations
and the processing workload and data storage requirements of all Mission
users. The incumbent ensures that all Mission critical systems are up and
running on a daily basis and all data is protected from loss.
This position keeps abreast of new technology, off-the-shelf applications and
systems management software and hardware. This position stays current
with industry best practices and looks for ways to improve operations either
through the improvement of processes or the acquisition of new
2) Telecommunications and System Performance - Maximizes network systems
performance and is primarily responsible for WARP VSAT backup to AID/W,
the Internet Service Provider connection, Blackberry support, Video
Conferencing installation and setup, Servers and network equipment.
Monitors hardware and software usage patterns (for the entire Mission
operations including Windows platforms and Cisco components) and modifies
the network configuration accordingly or notifies the System Manager for
appropriate action. Aims for a user-friendly system that maximizes system
usage while maintaining system integrity. Works to improve processes by
designing scripts, macros or uses other approaches to simplify operations.
3) System Documentation and Management - This position documents
procedures specific to the network and application operations for items which
this person is the primary resource such as the Phoenix Viewer and other
Office of Financial Management applications as well as other processes such
as account creation/deletion, installation procedures, troubleshooting Q & A's
and systems maintenance. This is done to ensure continuity of service and
performance in the absence of this individual, to aid in training other
individuals and to aid the team in the decision making process about future
application/system enhancements or extension of operations.
This position also works with the Computer Management Assistants
performing LAN administration functions such as managing directory and file
access permissions based on the users and group requirement and security
guidelines, adding new users, creating email accounts, directories for users
4) Security Management - This position takes the lead role among all the
Computer Management Assistants, to ensure that each device on the
USAID/Bangladesh network meets the USAID ISSO provided guidelines for
security and vulnerability. This involves monthly analysis of the ISSO
vulnerability scan, evaluation of all new components that will be attached to
the network, analysis of changes to anti-virus software and other security
patches, scanning electronic media for viruses as well as training users on
computer security. The incumbent monitors LAN Operating System files to
evaluate and resolve any errors including hard and soft crashes, program logic
errors and data errors. The incumbent is responsible for enforcing the
Mission's policy on the use of LAN equipment and software. The incumbent
tests the physical security and contingency plan for the LAN in coordination
with the Systems Manager.
The employee is responsible for operating USAID information systems and
information security to a level of “Separation of Duties”, “Individual
Accountability” and “Need to Know” as defined in ADS 5184.108.40.206 and also
Separation of Duties - That an individual does not have the authority to
complete an entire process (multiple independent actions), such that each
action acts as a "check" on other actions within the process. This
"compartmentalizes" the independent actions, and decreases an individual's
ability to perform multiple actions or to complete the entire process, which
may result in a security breach.
Individual Accountability - That an individual is solely responsible for his or
her actions. He or she may be required to explain and defend those actions to
organizational authorities that can impose penalties against misuse or abuse
of authorized actions.
Need to Know - That an individual, in the performance of his or her duties,
has the requirement to access specific information, which would otherwise not
be accessible to him or her. He or she must protect the information, using
safeguards appropriate to its sensitivity level, to ensure that other individuals
who do not have an access requirement or authorization do not access it.
1. Education: A degree in Computer Science/Engineering or equivalent
from a university is required.
2. Language Proficiency: Level IV (Fluent) both written and spoken
English is required. Incumbent should be able to prepare correspondence and
standardized reports, and to communicate effectively with English speaking
staff. English language proficiency will be tested at the time of selection.
3. Prior Work Experience: At least seven years performing progressively more
responsible work as described above.
4. Knowledge: This position requires expert knowledge of information
management systems, computer hardware and software, computer
programming languages, computer systems operations and the application of
policies and procedures in a Local Area Network (LAN) environment. Specific
knowledge on Microsoft Exchange 2003 and Veritas backup is desired as well
as basic knowledge on Microsoft Access. Knowledge of statistical and
spreadsheet packages. This position also requires a thorough knowledge of
systems analysis and design techniques; post, mission, or agency objectives,
relationships, and management practices; technical aspects of analysis,
telecommunications, and management advisory services; and acquisition
policies and procedures relative to computer hardware and software.
5. Skills and Abilities: This position requires the skill and ability to
maintain operational capability and readiness of computer systems. Good
technical skills to trouble-shoot, diagnose, and resolve hardware and software
problems and to maximize the capabilities of the organization’s computer
resources. Strong interpersonal skills to develop and maintain two-way
communications and promote computer and automation services. This
position requires a good understanding of the priorities of key managers to
ensure that the computer and automation organization is responsive to those
needs. Good interpersonal skills are required to resolve priority issues, system
limitations, down-time, etc., with key officials. The ability to relate post
organization, functions, and mission to computer system’s terms of reference,
e.g., priorities for automation, inter-relationship of different applications
programs to post operations, etc. Ability to articulate significance of
management decisions with computer systems to obtain support for actions
that will enhance automation and/or effective management of computer
It is essential that the candidates address the required qualifications above in
the application. Applicants who do not provide evidence that they meet
the above qualification requirements may not be considered. After an
initial application screening, the best-qualified applicants will be invited to a
testing process, which will include written examinations and oral interviews.
The probationary period for this position is one year.
ADDITIONAL SELECTION CRITERIA:
1. Management will consider nepotism/conflict of interest, budget
implications, etc., in determining successful candidacy.
2. Current employees serving a probationary period are not eligible to apply.
3. Current Ordinarily Resident employees with an Overall Summary Rating of
Needs Improvement or Unsatisfactory on their most recent Employee
Performance Report are not eligible to apply.
4. The candidate must be able to obtain and hold a security clearance.
Interested Bangladeshi candidates are requested to submit the completed
"Application for Employment as a Foreign Service National” Form either
By Hand with No Envelope or FAX at 8823648. Blank application forms
are available at the South barrier (near the Vatican Embassy) and in the
USAID Human Resources Section, Ext.2502/2503/2504. A copy is also
attached hereto for your convenience.
ONLY complete and up-to-date application will be accepted. Inaccuracies,
omissions or false statements may be cause for disqualification or termination
of employment. Information given on the application may be verified at any
time. CV’s with any other documents (e.g. certificates, awards, copies of
degrees earned) will not be accepted in lieu of the Application Form.
SUBMIT APPLICATION TO:
USAID, Human Resources Section
Attention: Supervisory Executive Officer
Address: Room # 64, Executive Office, American Embassy, Dhaka
POINT OF CONTACT:
Human Resources Assistant
Telephone # 885-5500, Ext: 2503/2504
Fax # 882-3648.
Foreign Service National (FSN): A host country national employed at a U.S.
Mission abroad, who is not a U.S. citizen, nor a family member of a direct-hire
Foreign, Civil, or uniformed service member under COM authority.
NOTE: “Members of the same family (father, mother, spouse, child, brother,
sister, uncle, aunt, first cousin, niece, nephew, grandparent or grandchild, in-
laws or step-relatives) will not be employed at the same time in the same agency
unless it is in the best interests of the Mission and approved by the Director of
the agency involved. In no case will family members be employed in the same
working unit of an agency. They may be employed in different agencies.
The US Mission in Dhaka provides equal opportunity and fair and equitable
treatment in employment to all people without regard to race, color, religion, sex,
national origin, disability, political affiliation, marital status, or sexual
orientation. The United States Agency for International Development also strives
to achieve equal employment opportunity in all personnel operations through
continuing diversity enhancement programs.