“IT IS LIKELY THAT SOMETHING UNLIKELY WILL HAPPEN”

Document Sample
“IT IS LIKELY THAT SOMETHING UNLIKELY WILL HAPPEN” Powered By Docstoc
					 DISASTER MANAGEMENT PLAN



             EAST CENTRAL RAILWAY

                      HAJIPUR




                    QUALITY       POLICY
DMP 2011,ECR/ HJP             1
                        Where Quality is the Hallmark

                    Of Every Operation, the Unit would Strive

                                    And

                    Continuously work towards Monitoring

                                    Of

                    Prompt & Quick Rescue and Restoration

                                    Through

                                Inter Department

                    Quality Coordination and Management.




CHIEF SAFETY OFFICER                                 DY. CSTE (SAFETY)




                                QUALITY OBJECTIVES

         The important quality objectives of the Organization are:
DMP 2011,ECR/ HJP                        2
     To implement and ensure continual compliance of ISO
      9001:2008 based quality Management System for effective
      services.
                                  *
     To reduce initial lead time for inter department functions as
      per laid down norms and means.
                                  *
     To monitor quick and efficient Medical assistance to
      distressed passengers / victims by keeping the equipment in
      ready to use conditions in divisional ARMEs.
                                  *
     To exercise the power as delegated in the Schedule of
      Powers for quick and prompt restoration & relief.
                                  *
     To monitor the availability of quality training at different
      centers as per laid down norms for front-line staff for quick
      restoration and rescue acquainted with first-aid.
                                  *
     To manage proper protection, identification & delivery of
      belongings of injured and deceased passengers to their
      representative.
                                  *
     To manage quick and timely transportation of stranded and
      effected passengers to valid destination.
                                  *
     To monitor restoration of traffic at the earliest & build up
      confidence of public.



CHIEF SAFETY OFFICER                            DY. CSTE (SAFETY)




DMP 2011,ECR/ HJP                3
                                                   INDEX
                                         CONTENTS                             PAGE NO
                Foreword by Sri Girish Bhatnagar, GM
 Chapter


                Introduction by Sri Jagat Pal, CSO
                Map of East Central Railway
                 Terms of Reference                                               5
                 Abbreviations Used                                               6
           1.   Disasters                                                         10
           2.   Disaster preparedness - availability of resources                 12
           3.   Disaster preparedness-ARMVs/ARTs                                  15
           4.   Disaster preparedness-Use of On Board resources                   24
           5.   Disaster response- Overview                                       26
           6.   Disaster response- Instant action team                            30
           7.   Disaster response- First responders                               39
           8.   Disaster response- Officers at division & Hqrts                   44
           9.   Disaster response- Co- ordination center                          60
           10. Disaster response- Assistance from adjoining divisions/zones       68
           11. Site Management Plan-I                                             70
           12. Site Management Plan-II                                            77
           13. Site Management Plan-III                                           93
           14. Passenger Care                                                    100
           15. Media Management Plan                                             104
           16. Fire & other accidents                                            108
           17. Training & Mock Drill                                             114
           18. Summary of important telephone numbers                            116
           19. Telephone numbers you want are here                               128
           20. Telephone numbers of other utility organization                   161
           21. Telephone numbers of state Administation                          183
           22. Telephone Numbers of Rly Administration for Enquiry and to        185
                receive any information regarding accident.
           23. Army assistance and nominated officials to contact                187
           24. List of Earth Moving Equipment in the Vicinity                    188
           25. Fastest approach to accident site                                 189
           26. Policy letters                                                    191




DMP 2011,ECR/ HJP                                     4
                                                  Note


        1           Disaster in the railway context is defined as a major train accident leading
                    to serious casualties and long duration of interruption to traffic.
        2            As a thumb rule, any accident involving more than 100 injuries (Grievous +
                    Simple) should be termed as Disaster.
        3           This compendium of instructions has been prepared for dealing with such
                    disasters, and not normal train accidents.




DMP 2011,ECR/ HJP                                  5
     fxjh'k HkVukxj                                iwoZ e/; jsy
        egkizca/kd                                 gkthiqj & 844101
  Girish Bhatnagar                             East Central Railway
  General Manager                               Hajipur - 844101
                                               Phone: + 91-6224-274728, Fax – 271513, 274738
                                                   E-mail: gmecrhjp@gmail.com




                                  FOREWORD
      The High Level Committee’s Report on Disaster Management over Indian
Railway in April 2003 analyzed various aspects of the present Disaster Management
system and pointed out current shortfalls and limitations such as speed and
arrangements missing to avail of outside resources etc.

      The Committee also emphasised importance of reaching and extracting
accident victims and for organizing effective trauma care at the earliest which makes
ultimate recovery getting enhanced manifold and hence laid down the concept of the
‘Golden Hour’, viz. the first hour after the accident.

      This compendium of instructions has been prepared for dealing with major
train accidents and not normal ones. In this revised Zonal “Disaster Management
Plan 2007,” some important areas of action have been added like duties and
responsibilities of various staff / departments, action plans for medical care within
the “Golden Hour”, action plans for making best use of on board/ locally available,
Railway & Non Railway resources, quick access to the site of accident, extrication of
accident victims; effective and efficient on site management and organising effective
trauma care and speedy transportation of injured to hospital etc.
      This, Disaster Management Plan, aims to chanelise our efforts still better. At
the time of a disaster needing quick response, these guidelines will help, working in
co-ordination, of required wings to achieve appropriate and quick rescue and relief.
      I request all our officers & staff to go thorough it well so that we are well
equipped to fight the ugly face of disaster.




DMP 2011,ECR/ HJP                        6
                                        INTRODUCTION




                          A disaster in the Railway context is defined as a major train accident leading
        to serious casualties and long duration of interruptions to traffic. This Disaster Management
        Plan has been prepared for dealing with such disaster and not normal train accident. The
        objective of this Disaster Management Plan is to make the system prompt, receptive and
        efficient enough to respond quickly and effectively in case of any disaster and to establish a
        disaster management culture and make all employees aware of the rules and their
        responsibilities. The Telephone Nos. of all important services, State and Railway authorities,
        Doctors & hospitals, NGOs have also been added for quick interaction

                The aim of action plan formulated in the document of disaster management is to
        prevent all avoidable loss of life, channelise/ marshal railway & non-railway resources
        in rescue & relief to the affected passengers, organise the site management in a most efficient
        manner, extend due & proper care to affected passengers, preserve clues & evidence, protect
        Railways property & that of its users and conduct proper media management etc.
            While I take this opportunity in wishing my readers a very safe, disaster-free & prosperous
        future, it is my sincere thought & belief that this plan will help us to co-ordinate our efforts
        better, in hours of crisis.




DMP 2011,ECR/ HJP                                  7
PROCESS FLOW CHART




                       Accident Site


                       Divisional Control


                       Emergency Control




 All Concerned Dept.                            Operating Officer
 Control


                                                Priority Fixed as per
                                                Accident Manual




DMP 2011,ECR/ HJP                           8
                                            Organizational Linked Chart of
                                              Safety Officers, ECR/HQ




                                                       Chief Safety Officer




                                                   Deputy Chief Operations

                                                       Manager (Safety)



  Deputy Chief                       Deputy Chief                         Senior Mechanical     Deputy Chief
Engineer ( Safety )                Signal & Telecom                       Engineer (Safety )      Electrical
                                   Engineer(Safety )                                           Engineer (Safety)




               DMP 2011,ECR/ HJP                                          9
                 Organizational Chart of Safety Department ECR/ HQ Hajipur


                                                   Chief Safety Officer




                            Deputy Chief              Deputy Chief                                    Deputy Chief
                            Signal & Telecom          Operations Manager           Senior                Electrical
                                                                                  Mechanical         Engineer (Safety)
 Deputy Chief               Engineer (Safety )        (Safety )                   Engineer
 Engineer ( Safety )                                                              (Safety )
 Safety
 Safety
                                                                          Safety Councellor           Safety
                          Safety                                          ( Mech)                     Councellor
                          Councellor                                                                  (Elect)
                          (S&T)




                         Safety
  Safety               Councellor II
Councellor I           (Engg)
(Engg )




                                                                                        Safety           Safety             Safety
                                                 TI / Stat         TI/Hqr             Councellor I   CCouncellor II      CCouncellor
                                                                                        ( TFC)          ( TFC )          III ( TFC )
                 DMP 2011,ECR/ HJP                                               10
                                        TERMS OF REFERENCE

               Railway Board’s Safety Directorate vide their letter No. 2003/Safety-I/6/2 dated 29th
       September 2003 laid down the requirement of Zonal Railway’s Disaster Management Plan as
       follows:
1.     Disaster Management Plan-All Divisions and Zonal Railway hdqrts. (Including Metro Kolkata
       & Delhi Metro Railway Corporation) must devise their disaster management plan, if not
       already done taking into consideration the resources available with them, their neighboring
       divisions/Zonal Railways, civil authorities, industrial units and Armed Force bases located in
       their territory. This would enable the Divisions/Zonal Railways to muster the entire local
       resources in case of a major disaster/natural calamity. Zonal Railways Disaster Management
       plan should integrate all divisions and also to take into consideration adjacent railway’s
       framework.
      Preparation of Disaster Management Plan : The Disaster Management Plan must inter-alia
       include ‘who is responsible for what activities in detail’.

      (i)        Preparation and implementation of disaster management plan is the responsibility of
                 concerned General Manager/Divisional Railway Manager.
      (ii)       Authority to order ART/ARMV/Break Down crane-Chief Mechanical Engineer/Chief
                 Motive     Power      Engineer     (Running      & Loco)/Sr.   Divisional   Mechanical
                 Engineer/Divisional Mechanical Engineer, etc.
      (iii)      Senior most railway officer at the site of the accident shall be the designated Site
                 Manager.
      (iv)       Management of rescue operations- Primarily it is responsibility of Mechanical and
                 Medical Departments. Assistance to be provided by all railwaymen (irrespective of their
                 department)as needed.
      (v)        Relief operations including care for the dead-Commercial, Medical & RPF Departments.
      (vi)       Communication network-Telecom Department.
      (vii)      Crowd control and law & order at site – RPF.
      (viii)     State police clearance for restoration – RPF.
      (ix)       Restoration operations-Rolling stock- Mechanical Department.
                 Fixed infrastructure like Track, Over Head Equipment,      Signaling    system,    etc.-
                 departments concerned.
      (x)        Maintenance of SPART/ART & ARMV Rolling Stock/Break Down cranes including rail-
                 cum-road and road mobile emergency vehicle etc. – Mechanical Department.
      (xi)       Maintenance of equipment kept in SPART/ART/ARMV for rescue and restoration
                 operations – departments concerned.
      (xii)      Media Management at site-
               (a)   Site Manager shall be the chief spokesman at site and can be assisted by the
                     branch officers concerned, if needed.
               (b) PR/Commercial Department to look after the media needs at site.
      (xiii)     Checklist for the officers & supervisors must be issued in the form of a pocket booklet
                 indicating Dos and Don’ts for the benefit of:
               (a)   First official reaching the site of accident.
               (b) Senior most officer at the site.
               (c)   Divisional/HQ control organization.
               (d) Station Manager/Station Master.

                    The Disaster Management Plans must be reviewed and updated in the month of
                    January every year.




DMP 2011,ECR/ HJP                                   11
                                      ABBREVIATIONS USED
                     ST
1 AC          -     1 Air Conditioned Coach
2 AC          -     2 Tier Air Conditioned Sleeper Coach
3 AC          -     3 Tier Air Conditioned Sleeper Coach
ADG           -     Additional Director General
ADMO          -     Assistant Divisional Medical Officer
ADRM          -     Additional Divisional Railway Manager
AEN           -     Assistant Engineer
AGM           -     Additional General Manager
AME           -     Assistant Mechanical Engineer
ARME          -     Accident Relief Medical Equipment
ARMV          -     Accident Relief Medical Van
ART           -     Accident Relief Train
ASTE          -     Assistant Signal & Telecommunication Engineer
BCX           -     8-wheel covered vacuum brake wagon
BD Spl.       -     Break Down Special
BFR           -     8-wheel open flat vacuum brake wagon
BPC           -     Bharat Petroleum Corporation
BRWD          -     Station Code for Barwadih
C&W           -     Carriage and Wagon
CAC           -     Combined Assistance Center
CBE           -     Chief Bridge Engineer
CCM           -     Chief Commercial Manager
CCM(G)        -     Chief Commercial Manager (General)
CCM(M&R) -          Chief Commercial Manager (Marketing & Rates)
CCRS          -     Chief Commissioner of Railway Safety
CE            -     Chief Engineer
CEE           -     Chief Electrical Engineer
CEE (Op)      -     Chief Electrical Engineer (Operations)
CFTM          -     Chief Freight Transportation Manager
CHC           -     Chief Controller
Chg.          -     Coaching
CHOD          -     Coordinating Head of Department
CMD           -     Chief Medical Director
CME           -     Chief Mechanical Engineer
CME (Op)      -     Chief Mechanical Engineer (Operations)
CMI           -     Commercial Inspector
CMM           -     Chief Materials Manager
CMPE (Diesel) -     Chief Motive Power Engineer (Diesel)
CMS           -     Chief Medical Superintendent
COM           -     Chief Operations Manager
Con.          -     Construction
COS           -     Controller of Stores
CPO           -     Chief Personnel Officer
CPRO          -     Chief Public Relations Officer
CPTG/G        -     Chief Passenger Transportation Manager/General
CPU           -     Station Code for Chopan
CRB           -     Chairman Railway Board
CRS           -     Commissioner of Railway Safety
CRSE          -     Chief Rolling Stock Engineer
CSC           -     Chief Security Commissioner
CSE           -     Chief Signal Engineer
CSO           -     Chief Safety officer
CSTE          -     Chief Signal & Telecommunication Engineer
CTE           -     Chief Track Engineer
DMP 2011,ECR/ HJP                               12
CWE                 -   Chief Workshop Engineer
CWS                 -   Carriage & Wagon Superintendent
DAO                 -   Divisional Accounts Officer
DCM                 -   Divisional Commercial Manager
DCOS                -   Divisional Controller of Stores
DEE                 -   Divisional Electrical Engineer
DEN                 -   Divisional Engineer
DG                  -   Director General
DHN                 -   Station Code for Dhanbad
DM                  -   Disaster Management
DM                  -   District Magistrate
DME                 -   Divisional Mechanical Engineer
DMO                 -   Divisional Medical Officer
DMT                 -   Disaster Management Team
DMU                 -   Diesel Multiple Unit
DNR                 -   Station Code for Danapur
DOM                 -   Divisional Operations Manager
DOT                 -   Department of Telephones
DPO                 -   Divisional Personnel Officer
DR                  -   Disaster Response
DRM                 -   Divisional Railway Manager
DSC                 -   Divisional Security Commissioner
DSO                 -   Divisional Safety Officer
DSTE                -   Divisional Signal & Telecommunication Engineer
DTM                 -   Divisional Traffic Manager
Dy.                 -   Deputy
Dy. CCM             -   Deputy Chief Commercial Manager
Dy. COM             -   Deputy Chief Operations Manager
Dy. CSO             -   Deputy Chief Safety Officer
E-Mail              -   Electronic Mail
EC                  -   Emergency Control
ED                  -   Executive Director
EMC                 -   Electro Mechanical Core
EMU                 -   Electric Multiple Unit
Engg.               -   Engineering
ETL                 -   Emergency Train Lighting
FA                  -   First Aid
FA                  -   Financial Advisor
FA&CAO              -   Financial Advisor and Chief Accounts Officer
FR                  -   First Responders
(G)                 -   General
G&SR                -   General & Subsidiary Rule
GM                  -   General Manager
GRP                 -   Govt. Railway Police
GYA                 -   Station Code for Gaya
HOD                 -   Head of Department
HOR                 -   High Official Requisition
HPC                 -   Hindustan Petroleum Corporation
HQ                  -   Hdqrts.
HRE                 -   Hydraulic Rerailing Equipment
HRD                 -   Hydraulic Rescue Device
IAF                 -   Indian Air Force
IAT                 -   Instant Action Team
IG                  -   Inspector General of Police
IRCM                -   Indian Railway Commercial Manual
DMP 2011,ECR/ HJP                                   13
IRCTC               -   Indian Railway Catering & Tourism Corporation
IRMM                -   Indian Railway Medical Manual
IOC                 -   Indian Oil Corporation
ISD                 -   International Subscriber Dialling
IT                  -   Information Technology
JA                  -   Junior Administrative
JCB                 -   Jack-cum-Bulldozer
JE                  -   Junior Engineer\
Jn.                 -   Junction
LC                  -   Level Crossing
LCC                 -   Local Command Center
LI                  -   Loco Inspector
LPG                 -   Liquefied Petroleum Gas
LR                  -    Leave Reserve
MGS                 -   Station Code for Mughalsarai
MOR                 -   Ministry of Railways
MOSR                -   Minister of State for Railways
MP                  -   Madhya Pradesh
MR                  -   Minister for Railways
MRV                 -   Medical Relief Van
NGO                 -   Non-Govt. Organisation
NR                  -   Northern Railway
NCR                 -   North Central Railway, Allahabad
OC                  -   Officer-in-Charge
OHE                 -   Over Head Equipment
PA                  -   Public Address
PC                  -   Personal Computer
PCE                 -   Principal Chief Engineer
PCO                 -   Public Call Office
PHOD                -   Principal Head of Department
POL                 -   Petroleum & Oil
PR                  -   Public Relations
PRC                 -   Power Controller
PRO                 -   Public Relations Officer
PSU                 -   Public Sector Undertaking
P Way               -   Permanent Way
PWI                 -   Permanent Way Inspector
RCT                 -   Railway Claims Tribunal
RE                  -   Railway Electrification
RG                  -   Rest Giver
RMS                 -   Railway Mail Service
RPF                 -   Railway Protection Force
RSO                 -   Rolling Stock Organisation
S&T                 -   Signal & Telecommunication
SDGM                -   Senior Deputy General Manager
SE                  -   Section Engineer
Secy.               -   Secretary
SHO                 -   Station House Officer
SI                  -   Signal Inspector
SI                  -   Sub-Inspector
SJAB                -   St. John Ambulance Brigade
SLR                 -   Second Class-cum-Luggage-cum-Brake Van coach
SM                  -   Station Manager
SP                  -   Self Propelled
SPARMV              -   Self Propelled Accident Relief Medical Van
DMP 2011,ECR/ HJP                                  14
SPART -                 Self Propelled Accident Relief Train
SO                  -   Staff Officer
SOS                 -   International Call for Distress
Sr.                 -   Senior
Sr. DAO             -   Senior Divisional Accounts Officer
Sr. DCM             -   Senior Divisional Commercial Manager
Sr. DEE             -   Senior Divisional Electrical Engineer
Sr. DEN             -   Senior Divisional Engineer
Sr. DME             -   Senior Divisional Mechanical Engineer
Sr. DMO             -   Senior Divisional Medical Officer
Sr. DOM             -   Senior Divisional Operating Manager
Sr. DPO             -   Senior Divisional Personnel Officer
Sr. DSC             -   Senior Divisional Security Commissioner
Sr. DSO             -   Senior Divisional Safety Officer
Sr. DSTE            -   Senior Divisional Signal & Telecommunication Engineer
SSE                 -   Senior Section Engineer
STD                 -   Subscriber Trunk Dialing
STM                 -   Senior Transportation Manager
SS                  -   Station Superintendent
TCM                 -   Telecommunication Maintainer
TCI                 -   Telecommunication Inspector
TI                  -   Traffic Inspector
TRD                 -   Traction Distribution
TS                  -   Train Superintendent
TTE                 -   Traveling Ticket Examiner
TXR                 -   Train Examiner
UCC                 -   Unified Command Center
VHF                 -   Very High Frequency
VPU                 -   Vehicle Parcel Van
WLI                 -   Welfare Inspector
WTT                 -   Working Time Table




DMP 2011,ECR/ HJP                                   15
                                        Chapter-1
                                       DISASTERS

1.      DEFINITION:
                 Disaster is an unusual occurance characterized by:-
        (i) Sudden calamitous event, having great material damage, loss and distress.
        (ii) A complete definition of disaster may be ‘an event, concentrated in time and
        space, which threatens a society or a relatively self sufficient sub division of a
        society with major unwanted consequence as a result of the collapse of
        precaution which had hitherto been culturally accepted as adequate.’ (Turner,
        1976).
                Many serious train accidents are also disasters and hence, every
        Railway staff should be in position to identify the characteristics of different
        disaster situations.

2.      TYPES OF DISASTER CAUSING INTERRUPTION TO TRAIN SERVICES:
        Human/Equipment failure:
               The following disasters/ accidents may be caused by human/equipment
        failure, which may affect normal movement of train services with loss of life or
        property or both.
        *      Collisions.
        *      Derailments.
         *     Level crossing accidents at Manned/Unmanned Level Crossings.
        *      Fire on Train.
        Natural Calamities:
        Natural calamities may also cause serious disruption of traffic with loss of
        life/property.
        *      Landslide.
        *      Earth quakes.
        *      Floods.
        *      Storm/Cyclones/Tornadoes.
        Sabotage:
        Sabotage causing deliberate loss of life and / or damage to property.
        *      Setting fire to train/railway installations and railway property.
        *      Bomb blasts.
        *      Placing of obstructions on track to cause disruption to traffic.
        *      Tampering with railway fittings to cause accidents.

3.      LEVEL OF DISATER CAUSING INTERRUPTION TO TRAIN SERVICES:
        Railway accidents can be categorized into different levels:
        *     Accidents of a magnitude which can be managed by the concerned
              divisional authorities;
         Accidents of a magnitude which may require assistance from neighbouring
           divisions but can be managed by the Zonal Railway: and Disaters of a
           magnitude in terms of their severity or scale of casualties that require

            active involvement of multiple agencies of the Central Govt. (Ministry     of
             Railways & other Ministries).
DMP 2011,ECR/ HJP                           16
4.           CLASSIFICATION OF A RAILWAY ACCIDENT AS A DISASTER:
                    Disaster in the railway context is defined as a major train accident
             leading to serious causalities and long duration of interruption to traffic. This
             compendium of instructions has been prepared for dealing with such
             disasters, and not normal train accidents. In case of a serious accident the
             Administration would take a conscious decision whether the situation is to be
             classified as a Disaster or not.

5.           AUTHORISED OFFICERS TO DECLARE AN ACCIDENT AS A DISASTER :
                    COM is the authorized officer to declare an accident as a Disaster. Such
             declaration will be issued to all concerned with the approval of General
             Manager. If the accident is declared as a Disaster, all instructions as
             contained here in this Disaster Management Plan would automatically come
             into force, and officers and staff of all departments would take action as laid
             down in this book.

6. Categorization of Alerts:

According to severity of disaster concerned ministry will issue an alert. A Standard
Operating Procedure has been prepared for alerts of events of different types and
identifies the situations when alerts are to be sent by the IOC.

Specific hazards have different categories of alerts. Accordingly, a uniform system
has been devised by categorizing each type of alert in stages-Yellow, Orange and Red.

Action Plan for Communication of Alert Messages:

Whenever a crisis is about to be faced, Government of India has laid down system for
warning its respective department through an ‘Alert’. It should be understood that
mere issue of an ‘Alert’ (Yellow or Orange) is not an indication of the occurrence of a
Disaster. This only signifies the existence of a crisis for which provisions of the Crisis
Management Plan would come into operation.

The Action plan for Alert Messages lays down as under:

     (i)        All concerned Ministries/Departments/Organisations/Agencies will report
                events to IOC, MHA.

     (ii)       While generating and transmitting alerts to IOC, MHA, the concerned
                agency, will indicate the category of the event as well as its corresponding
                stage (Red/Orange/Yellow).

     (iii)      For Railways categorisation of Alerts is under.




DMP 2011,ECR/ HJP                                17
Category        Description                                             Stage
Minor           50 or more casualties (inclusive of death and injuries) Yellow
Medium          51-99 deaths.                                           Orange
Major           100 or more deaths, or where additional assistance is Red
                sought


    7. Standard Operating procedure (SOP) on Railways:


    (i) National Disasters:-

    The Civil Engineering Department at the field level and on the Divisions gets
    information through advance warning sent by the respective Government
    Departments on the possibility of Floods, Cyclones, Earthquakes and Landslides
    etc. Depending on the gravity of the disaster/crisis/calamity expected the
    information would be passed on to the Divisional officers through the Emergency
    Control which will act as the ICS. Where train operations have to be suspended or
    regulated the operating departments would be suitably advised. After making the
    train regulation plan the divisional control would advise the commercial and
    security departments for management of the welfare of passengers. Alerts to the
    passengers would be issued through the PR Department of the Railway in the
    Print and Electronic Media.

    The DRMs on the divisions shall ensure coordination amongst the departments
    for ensuring running of train services (including relief special trains) as also relief
    arrangements for the passengers and for the Welfare of Railways own staff.
    Assistance of other Divisions and from the Zonal Railways would be taken
    through the Headquarter of the Zonal Railways (i.e. by involving the General
    Manager). Coordination with the IOC of MHA and NDMA/NDRF would be through
    the Emergency Control of each zonal Headquarter.

    (ii) Man-made Disasters:-

    Different forms of terrorism fall under the ambit of these disasters. A major role
    has to played by the Security Department of the Railways who will coordinate
    with the State Governments and when required the Para-military and other
    forces. The Security Control of the division will act as the ICS. The Headquarter
    Security Control will coordinate with the IOC of MHA.

    A similar system would be followed as above in organizing regulation of train
    services by the operating department at the divisional, zonal level
    and also in the Railway Board.




DMP 2011,ECR/ HJP                            18
    (iii) Handling CBRN Disaster

           Training of a skeleton number of Medical Doctors in all Divisional
    Railways Hospitals is to be planned for handling and to provide medical relief for
    all CBRN(Chemical, Biological, Radiological, Nuclear) disaster and mitigation of
    BN(Biological, Warfare), BT(Bio-Terrorism).


    (iv) Chemical Disaster:-

           Railways expertise in dealing with mis-happenings likes spillage, catching
    fire etc of inflammables, Acids & other corrosives are very limited. It is therefore
    imperative that the respective divisions will develop and nurture co-ordination
    with those agencies and organizations on their system that have expertise in
    dealing will the hazardous materials being handled and transported.

         On zonal basis ECR had a meeting with GM, IOC, BSO on 24.07.2010 in
    which IOC agreed to give all possible help for which IOC, BSO may be contacted
    at 0612-2211629 & 0612-2201088.




DMP 2011,ECR/ HJP                          19
                                           Chapter-2

                            DISASTER PREPAREDNESS
                           AVALABILITY OF RESOURCES
       Railways are    generally self-reliant in carrying out rescue and relief operations as a
result of having a     well organized set up including ARMVs and ARTs. However, major
accidents, involving   heavy casualties in remote areas or in difficult terrain or under adverse
weather conditions     are possible to be managed efficiently only by mobilizing non-railway
resources.

       Disaster Management mechanism in Railways can be maintained at a high level of
preparedeness and efficiency by keeping all resources readily available and in good fettle.
Resources imply both railway and non-railway men and material including medical
personnel, transport, volunteers, police and fire services. Details of these resources, their
location, contact numbers and other details have been identified, complied and placed in a
‘Data Bank’. This Data Bank is available in the divisional DM Plans of Dhanbad,
Mughalsarai, Danapur, Sonpur & Samastipur divisions respectively. These have also been
put on ECR’s Web Site (www.ecr.railnet.gov.in) for ready access.
Resources available in case of a major accident may be grouped into 4 different units,
depending on the time frame within which these can be made available after an accident.
       These are as follows:
(1)   Resource       Unit    I       -    Railway     and    non-railway     resources   available
                                         on the train, and at nearby surroundings.
(2)    Resource       Unit      II  -     Railway     resources     available    at    ARMV/ART
                                           depots and elsewhere within the division.
(3)   Resource Unit III       -    Railway resources available at ARMV/ART depots          and
                                         elsewhere on adjoining Zones and Divisions.
(4) Resource Unit IV        -      Non-railway resources available within or outside the
                                   division.
1.     Resource Unit –I
       (a)     Resources available on trains carrying Passengers
               (i)    First Aid Box available with the Guard.
             (ii)     First Aid Box available with Train Superintendent and in the Pantry Car.
               (iii)  Portable Telephones, Fire Extinguishers in Brake Van.
               (iv)   Portable Telephones in Locomotives.
               (v)    Walkie-Talkie with Guard and Driver.
               (vi)   CellPhones/Mobile communications with Passengers.
               (vii)  Information collected by Train Superintendent/Travelling Ticket
                      Examiner about Medical Practioners traveling on the train.
               (viii) Information collected by TS/TTE about Railway Officers travelling on the
                      train.
               (ix)   Railway staff travelling on the train-either on duty or on leave as
                      passengers.
               (x)    Passengers travelling on the train who volunteer their help for rescue
                      and relief work.
(b)    Non-railway resources available nearby:
       (i)     Volunteers from nearby villages and town.
       (ii)    Transport facilities available at site or passing through nearby LC Gates.
       (iii)   Tractors with trolleys from nearby villages both for transport purposes and for
               lighting up the accident site.

DMP 2011,ECR/ HJP                               20
        (iv)     Station staff and local railway administration should requisition help from non-
                 railway sources before railway own rescue team arrives.
         (v)     Such local networks are most effective in rushing assistance immediately,
                 especially with regard to :
                 -      medical succour,
                 -      additional manpower,
                 -      rescue equipment,
                 -      lighting arrangements,
                 -      transport services,
                 -      fire fighting tools etc.
(C)      Railway resources available nearby:
         (i)     Engineering gangs.
         (ii)    OHE staff and Signal staff available.
         (iii)   Other resources such as medical facilities, communication facilites
(d)      At adjoining Stations:
         (i)     Staff available at adjoining or nearby stations.
         (ii)    Railway resources as given in respective Divisional DM Plans.
        (iii)   Non-railway resources as given in respective Divisional DM Plans.
         (iv)    Resources should be mobilized to send medical team at short notice as given in
                 the respective Divisional DM Plans.
2.       Resource Unit - II
       (i)     AMRVs, ARTs with 140 T crane are stabled at nominated stations. their
                 locations are given in Chapter 3.
         (ii)    Railway medical and departmental resources.
3.       Resource Unit - III
         (i)     Location of AMRVs, ARTs with 140 T crane based on adjoining
                 Zones/Divisions are given in Chapter 3.
        (ii)     Section wise chart of which ARMVs/ARTS are to be requisitioned from
                 adjoining Zones/Divisions is given in Divisional/zonal DM Plans.
        (iii)    Resources of men and material available on adjoining Zones/Divisions are
                 given in their data bank and included in the Zonal/Divisional DM Plans of
                 respective Zones/Divisions.
         (iv)   Copies of DM Plans of adjoining divisions should be available             with the
                 divisional control offices.

4.       Resource Unit – IV :
         (i)    Non-railway resources available within the division-as given
         in the data bank and included in the Divisional DM Plan.
       (ii)     Non-railway resources available outside the division-as given in the data bank
                and included in Chapter 20.




DMP 2011,ECR/ HJP                               21
                                         Chapter-3

                     DISASTER PREPAREDNESS –ARMVs/ARTs
 1.       ACCIDENT RELIEF MEDICAL VAN (ARMV)

           ARME Scale-I –Equipment stored in Spl. Medical Relief Vans stabled in
           separate sidings.
           i. Location of ARME Scale-I are given below:-
           ii. One key of the Van is available with the Loco forman or Station Master in
               a glass fronted case.
           iii other key is with the doctor in charge of the ARMV.
           iv. Medicines and equipments are provided as per Rly. Board norms.
           v. Keys of all locks inside the ARMV are also in duplicate. One set of keys is
               kept with the medical officer in charge of ARMV and the other set of keys
               are kept in a glass fronted case inside the ARMV.
           vi. The target time for turning out of ARMV is 15 minutes in day and 25
               minutes in the night from the time of sounding of Hooter.
         1.1 LOCATION OF ARME SCALE-I
                                                            ARME
                                                               Cold       Speed
      DIVN                DEPOT                               cutting     Kmph
                                             Brake




                                                     Load
                                                            equipment

                     DANAPUR            AB            2=4     Yes          100
DANAPUR
                     JHJHA              AB            2=4     Yes          100
                     MUGHALSARAI        AB            2=4     Yes          100
MUGHALSARAI
                     GAYA               AB            2=4     Yes          100
                     SONEPUR            AB            2=4     Yes          100
SONEPUR
                     BARAUNI            AB            2=4     Yes          100
                     SAMASTIPUR                               Yes          40
                     (MG)               AB            2=4
                     NARKATIYAGANJ                            Yes           40
SAMASTIPUR
                     (MG)               AB            2=4
                     DARBHANGA (MG)     AB            2=4     Yes          40
                     SAHARSA (MG)       AB            2=4     Yes          40
                     DHANBAD            AB            2=4     Yes          100
DHANBAD              BARWADIH           AB            2=4     Yes          100
                     CHOPAN             AB            2=4     Yes          100




 DMP 2011,ECR/ HJP                               22
1.2.    ACCIDENT RELIEF MEDICAL EQUIPMENT -II
        (i)   Locations of ARME Scale II are given below :-
        (ii)  The medical equipment are kept sealed without any lock.
        (iii) The Scale II room has duplicate keys.
        (iv)  One is with the Medical officer and the other is in Station Master’s
              Office.
        (v)   These are to be taken out and rushed to the site of an accident by any
              train or available road vehicle.

1.3 LOCATION OF ARME SCALE-II

    Scale-II ARMVs on East Central Railway are located as follow –
    (a)       Dhanbad division:
              (i)   Gomoh
              (ii)  Katrash
              (iii) Pathardih
              (iv)  Gujhandi
              (v)   Barkakana
              (vi)  Garhawa Road
              (vii) Dudhinagar
   (b)        Danapur division:
              (i)   Kiul
              (ii)  Buxar
              (iii) Mokamah
              (iv)  Nawadah
   (c)        Mughalsarai division:
              (i)   Dehri-on-sone
              (ii)  Sonnagar
   (d)        Sonpur division:
              (i)   Muzaffarpur
              (ii)  Mansi
              (iii) Thanabihpur
  (e)         Samastipur division:
              (i)   Motihari




DMP 2011,ECR/ HJP                         23
      1.4    Section wise chart for requisitioning of ART, ARMVs Crane
             from DIVs & adjoining Zones/Divisions from both ends:




S.                                                           2 Extra 140T
       DIV          Section         First End   Other end                       Remarks
No.                                                           BD Crane
             (I)DHN -PKA              DHN        ASN **       HWH, MGS           **(ER)
             (II) DHN -MPO            DHN         MGS         ASN, DNR
             (III) DHN -PEH           DHN        ASN **      BRWD, MGS
             (IV)DHN -CRP/GMO         DHN       BKSC***     ASN ** ,BRWD         *** SER
 1     DHN                                                     BKSC ***
             (V) GMO /CRP-BRWD        DHN        BRWD
                                                                ,MGS
           (VI)BRWD -CPU             BRWD         DHN         MGS, DNR          **** NCR
           (VII) CPU SGRL /KRSL                               CNB, MGS,
                                     BRWD         NKJ                          ***** WCR
           /MHD                                                  JBP
           (I)MGS -GYA (MA)           MGS         DHN        BRWD, DNR
 2     MGS
           (II)DOS -GHD               MGS        BRWD         DHN, DNR
           (I) JAJ -DNR               ASN         DNR        SEE, MGS
           (II) KEV ,GYA              ASN         DNR        DHN,MGS
           (III) DNR -MGS
                                      DNR         MGS        DHN, CNB
 3     DNR (includingDLN -TRG)
           (IV) FTU IPR* BKP -                                              *Single entry
                                      DNR                   MGS
           RGD*                                                             point
           (V) PNBE -GYA              DNR         MGS       DHN, BRWD
           (I)KIR -BJU                KIR         SEE        NJP, DNR           ****** NFR
           (II)BJU -SEE Via SPP       KIR         SEE        DNR, GKP          ******* NER
           (III) SEE -CI              SEE         GKP        GD, DNR
 4     SEE
           (IV) BJU -HJP ViaMFP -
                                      SEE         GKP         GD,DNR
           SPJ
           (V)BJU -RJO                SEE         ASN        DHN, DNR
                                                                              *Single entry
             (I) SPJ - DBG*           SEE                         DNR
                                                                                  point
             (II) MNE -SHC *          SEE         KIR                               -
 5 SPJ BG
             (III)MFP -VKNR           SEE         GKP         GD, DNR
                                                                              *Single entry
             (IV) SGL -RXL*           SEE         GKP         GD, DNR
                                                                                  point
             (V) KVC -PNYA            SEE         GKP         GD, DNR




DMP 2011,ECR/ HJP                                24
  Section wise chart for requisition of ARMV from the affected
              division & adjoining Zone/ Division
                                        First    Other
S.N.   DIV             Section                             2 Extra ARMV      Remarks
                                        End       end
              (I)DHN -PKA              DHN      ASN ** GYA ,JAJ           **(ER)

           (II) DHN -MPO             DHN GYA     MGS ,ASN#
           (III) DHN -PEH            DHN ASN ** JAJ ,GYA
 1     DHN (IV)DHN -CRP/GMO          DHN BKSC*** ASN ** ,BRWD             *** SER
           (V) GMO /CRP-BRWD         DHN BRWD BKSC *** ,MGS
           (VI)BRWD -CPU             BRWD CPU    MGS ,ALD****             **** NCR
                                                 ALD ,JBP*****ALD /
           (VII) CPU SGRL /KRSL /MHD CPU NKJ     BRWD,JBP                 ***** WCR
           (I)MGS -GYA (MA)          MGS GYA     BRWD,DHN
 2     MGS
           (II)DOS -GHD              MGS BRWD GYA ,CPU
           (I) JAJ -DNR              JAJ  DNR    ASN ,MGS
           (II) KEV ,GYA             JAJ  GYA    DNR ,MGS
           (III) DNR -MGS
 3     DNR (includingDLN -TRG)       DNR MGS     JAJ ,ALD
           (IV) FTU IPR*      BKP -                                       *Single entry
           RGD*                      DNR         JAJ                      point
           (V) PNBE -GYA             DNR GYA     MGS ,DHN
           (I)KIR -BJU               KIR  BJU    NJP****** ,SEE           ****** NFR
                                                 KIR ****** ,CI
           (II)BJU -SEE Via SPP      BJU SEE     *******                  ******* NER
 4     SEE (III) SEE -CI             SEE CI      BJU ,GKP *******

              (IV) BJU -HJP ViaMFP -SPJ BJU     SEE      KIR ,CI
              (V)BJU -RJO               BJU     JAJ      SEE ,DNR
                                                                          *Single entry
          (I) SPJ - DBG*               BJU      SEE                       point
          (II) MNE -SHC *              BJU      KIR                       -
 5 SPJ BG (III)MFP -VKNR               SEE      GKP      BJU,GD
                                                                          *Single entry
              (IV) SGL -RXL*           SEE      GKP      BJU,GD           point
              (v) KVC-PNYA             SEE      GKP      BJU, DNR




DMP 2011,ECR/ HJP                                 25
Section wise chart for requisiting of ART without 140T BD crane from
            the affected division adjoining Zone/Division
                                                                         2 Extra ART
                                                      First    Other
S.N.     DIV                      Section                              without 140T BD    Remarks
                                                      End       end
                                                                            Crane
                    (I)DHN -PKA                      DHN      ASN **   GYA ,JAJ        **(ER)
                    (II) DHN -MPO                    DHN      GYA     MGS ,ASN
                    (III) DHN -PEH                   DHN      ASN ** JAJ ,GYA
  1      DHN        (IV)DHN -CRP/GMO                 DHN      BKSC*** ASN ** ,BRWD      *** SER
                    (V) GMO /CRP-BRWD                DHN      BRWD     BKSC *** ,MGS
                    (VI)BRWD -CPU                    BRWD     CPU      MGS ,ALD****  **** CR
                    (VII) CPU SGRL /KRSL /MHD        CPU      NKJ      ALD ,JBP*****
                                                                       ALD /BRWD,JBP *** WCR
                    (I)MGS -GYA (MA)                 MGS      GYA      BRWD,DHN
  2     MGS
                    (II)DOS -GHD                     MGS      BRWD     GYA ,CPU
                    (I) JAJ -DNR                     JAJ      DNR      ASN ,MGS
                    (II) KEV ,GYA                    JAJ      GYA      DNR ,MGS
                    (III) DNR -MGS (includingDLN -
                    TRG)                             DNR      MGS      JAJ,ALD
  3      DNR
                    (IV) FTU IPR*       BKP -RGD* DNR                  JAJ              *Single entry
                                                                                        point
                    (V) PNBE -GYA                    DNR      GYA      MGS ,DHN
                    (I)KIR -BJU                      KIR      BJU      NJP****** ,SEE ****** NFR
                                                                       KIR ****** ,CI
                    (II)BJU -SEE Via SPP             BJU      SEE      *******          ****** NER
  4      SEE
                    (III) SEE -CI                    SEE      CI       BJU ,GKP *******
                    (IV) BJU -HJP ViaMFP -SPJ        BJU      SEE      KIR ,CI
                    (V)BJU -RJO                      BJU      JAJ      SEE ,DNR
                    (I) SPJ - DBG*                   BJU      SEE                       *Single entry
                                                                                        point
              (II) MNE -SHC *                        BJU      KIR
  5    SPJ BG (III)MFP -VKNR                         SEE      GKP      BJU,GD
              (IV) SGL -RXL*                         SEE      GKP      BJU,GD           *Single entry
                                                                                        point
                    (V) KVC -PNYA                    SEE      GKP      BJU ,DNR




DMP 2011,ECR/ HJP                                      26
2.      ACCIDENT RELIEF TRAIN:
        (i) ART Locations are given below :-
        (ii) ART Special formation is stabled complete on a separate siding having
             double     entry for faster exit in both directions.
        (iii) Rescue/Restoration equipment are kept as per Railway Board’s
             instructions.
        (iv) BD Special keys are with the following officials:
                -      Engineering Tool Van SSE/SE/JE/Permanent Way.
                -      Mechanical Tool Van SSE/SE/JE/Mechanical.
                -      Over Head Equipment Tool Van SSE/SE/JE/OHE/TRD.
        (V)     Crane Supervisor will ensure availability of adequate fuel and water in
                the crane at all times.
        (vi)     On getting emergency call, the Crane Supervisor shall check and
                ensure:
                -      Correct marshalling of Crane according to site requirement.
                -      Alert the stand by Crane Operator of 140T Crane.
        (vii) In case road approach is faster, re-railing equipment may be moved by
                road as required.
        (viii) The target time for turning out of ART is 30” by day and 45” by night
                from the time of sounding of siren.
2.1     LOCATION OF ARTs

                                                         ART
         DIVN              DEPOT                                  Speed
                                          CLA   Brake   Load
                                          SS                     KM/Ph

 DANAPUR             DANAPUR              A     AB      6=12         100
                     JHJHA                B     AB      6=12         100
 MUGHALSARAI         MUGHALSARAI          A     AB      6=12         100
                                                AB                   100
                     GAYA                 B             5==10
 SONEPUR             SONEPUR              A     AB      6=12         100
                     BARAUNI              B     AB      5=10         100
                     SAMASTIPUR
                     ( MG)                A     VB      9=18          40
 SAMASTIPUR          NARKATIYAGANJ                                    40
                     (MG)                 A     VB      9=18
                     DARBHANGA (MG)       A     VB      9=18         40
                     SAHARSA (MG)         A     VB      9=18         40
                     DHANBAD              A     AB      6=12         100
                     GOMOH                B     AB      7=14         100
                     PATHERDIH            B     AB      4=8          100
 DHANBAD
                     BARKAKANA            B     AB      4=8          100
                     BARWADIH             A     AB      6=12         100
                     CHOPAN               B     AB      5=10         100


DMP 2011,ECR/ HJP                          27
                    2.2. LOCATION OF CRANE BASES

       DIVN                   DEPOT                          CRANE
                                            Speed
                                                                 Ton      Brake
                                            (Kmph)
DANAPUR            DANAPUR*                     75   140       Dual
MUGHALSARAI        MUGHALSARAI*                 75   140       Dual
SONEPUR            SONEPUR*                     75   140       Dual
                  SAMASTIPUR (MG)               4035 (Steam)  Vacuum
                  NARKATIYAGANJ
SAMASTIPUR        (MG)                     40     35 (Steam)  Vacuum
                   DARBHANGA (MG)          40     35 (Steam)  Vacuum
                   SAHARSA (MG)            40     35 (Steam)  Vacuum
                   DHANBAD*                75        140       Dual
DHANBAD
                   BARWADIH*               75        140       Dual
   * Fit for 100 Kmph Speed, CRS Sanction awaited
3.Location of ARTs/ARMVs/Cranes/Bulldozers of adjacent division/ zone
Zone                  Place           ART   ARME     Crane   Bulldozer   Cold Cutting
                                                                         equipment
Eastern Railway       Asansol         Yes   Yes      Yes     -           -
                      Sahebganj       Yes   Yes      Yes     -           Yes
                      Bhagalpur       -     Yes      -       -           yes
                      Jamalpur        Yes   Yes      -       Yes         Yes
North Central         Allahabad       Yes   Yes      -       -           yes
Railway               Vyasnager       Yes   Yes      -       -           Yes
                      Kanpur          Yes   Yes      Yes     Yes         Yes
Northern Railway      Lucknow         Yes   Yes      Yes     -           Yes
NorthFrontier         Katihar         Yes   Yes      -       -           Yes
Railway
North Eastern         Gorakhpur       Yes   yes      Yes     -           Yes
Railway
West Central          New Katni       Yes   Yes      Yes     -           Yes
Railway
                      Jabalpur        Yes   Yes      -       -           -
SouthEastern          Adra            Yes   Yes      Yes     -           Yes
Railway




DMP 2011,ECR/ HJP                           28
4.                Location of Tower Wagons
               DIVISION WISE DETAIL RELATED TO TOWER WAGONs
                         DHANBAD DIVISION
         T.W.No.     Type     Base              Max. Speed
SlNo
 1.      ER/RU       8W/ICF    Barkakana (BRKA)     80kmph
          3906
 2.      ER-856      Mark-II     Lathehar (LTHR)    40   KMPH
 3.      ER-836      Mark-II     Khelari (KLRE)     40   KMPH
 4.      ER-827      Mark-II     Paharpur(PRP))     40   KMPH
 5.      ER-863      Mark-II     Hazaribagh( HZD    40   KMPH
 6.      ER-838      Mark-II     Chandrapura        40   KMPH
                                 (CRP)
  7.     ER-246       Mark-II    Gomiya (GMIA)      40   KMPH
  8.     ER-866       Mark-II     Gomo(GMO)         40   KMPH
  9.     ER-844       Mark-III   Khelari(KLRE)      40   KMPH
 10.     ER-776       Mark-III   Lathehar (LTHR)    40   KMPH
 11.     RU-901       8W/ICF     Dhanbad (DHN)      80   KMPH
 12      RU-904       8W/ICF     Gujhandi (GJD)     80   KMPH
                        MUGHALSARAI DIVISION
 1.        003         M-III      JMP( POH)         40KMPH
                                 Mugalsarai(MGS)
 2.        845         M-II      JMP( POH)          40KMPH
                                 Karmnasha (KMS)
  3.       837         M-II      Karmnasha (KMS)    40KMPH
  4.       834         M-II      Deharionson(DOS)   40KMPH
  5.       902      8-Wheeler    Mugalsarai(MGS     80 KMPH
  6.       846         M-II      Gaya(GYA)          40 KMPH
  7.       869         M-III     Japala (JPL)       40 KMPH
  8.       810         M-II      KTQ                40 KMPH
  9.       822         M-II      RafiGanj(RFJ)      40 KMPH
 10.       855         M-II      SEB                40 KMPH
                             DANAPUR DIVISION
 1.         781      4-Wheeler ARA (ARA)            40 KMPH
 2.         785      4-Wheeler Mokama(MKA)          40 KMPH
 3.         868      4-Wheeler Bakhtiyar pur(BKP)   40 KMPH
 4.        6512      8-wheeler Buxar (BXR)          80KMPH
 5.         866      4-wheeler Dildar Nagar(DLN     40 KMPH
 6.         864      4-wheeler Arah                 40 KMPH
                                 (ARA)Defective
 7.        847       4-wheeler Dildar Nagar(DLN)    40 KMPH
 8.       3485       8-wheeler Danapur (DNR)        80KMPH
 9.        RU-       8-Wheeler Jhajha ( JAJ)        80KMPH
          02902




DMP 2011,ECR/ HJP                        29
5. Authority to order movement of ARMVs & ARTs to site:
   (i) On receipt of information about serious accident involving casualties,
         ARMVs and ARTs shall be ordered immediately.
   (ii) This decision would be taken by the Dy. CHC (Chg.) on duty and nobody’s
        authorization would be required for ordering the same.
   (iii) After sounding of siren the ARMV and ART should be run out within the
         stipulated target time.




DMP 2011,ECR/ HJP                     30
                                               Chapter-4

                                 DISASTER PREPAREDNESS
                                USE OF ON BOARD RESOURCES
(A)     PORTABLE TELEPHONE :
        1.Types of Portable Telephones :
        (i)   Portable Telephones are available in Brake van of Passenger carrying
              Trains.
        (ii)  Telephones presently in use are of the 4-wire/2-wire type of portable
              phones which can be used in RE area as well as in overhead
              communication territory.
        (iii) There are two types of Portable Telephones
              -Land line type (Overhead Telephone line transmission)
              -Socket Type (Underground cable transmission)
        (iv)  In overhead territory additional poles are to be carried by Guards for
              connecting phones to the overhead lines.

        2.          How     to use Portable Telephones :
                    (a)      Overhead type :
                    (i)      Fix “Y” bracket on the poles.
                    (ii)     Use required number of poles available.
                    (iii)    Connect the two wires to phone terminals.
                    (iv)     Circuit on Red colour bracket side connects the section controller
                             telephone line.
                    (v)      Circuit on the Green colour bracket side connects the Deputy
                             Chief Controller telephone line.
                    (vi)     Link “Y” bracket on the circuit and rub it for clear communication.

                    (b)     Underground cable type :
                    (i)     Look at Receiver Arrow sign for socket location on Over Head
                            Equipment mast /location post and move towards the Arrow
                            pointing direction.
                    (ii)    On reaching EMC Socket location, open the socket by using the
                            key kept in the phone box where required.
                    (iii)   Plug in the phone terminal properly for communication.
                    (iv)    In electrified section this phone connects the Traction power
                            controller and then link to section controller.




DMP 2011,ECR/ HJP                                   31
(B)     WALKIE – TALKIE SETS :
        (i)   Ensure that the set is charged.
        (ii)  Check that the proper channel is selected for communication.
        (iii) Do not intervene when the channel is engaged.
        (iv)  Never press “SOS” button provided in walkie-talkie unless it is a real
              emergency. In case of emergency if “SOS” button is provided on the
              mobile, it should be used to override an on going conversation.

(C)     Use of BSNL/Cell phone/Mobile phones :
        (i)   BSNL phone numbers with STD code for Railway Station in a Division
              are given in (Working Time Table).
        (ii)  WTT is available with Guard, Driver, and Assistant Guard.
        (iii) Refer WTT for nearest Station contact number.
        (iv)  BSNL phone numbers of important Stations are also available in Public
              Time Table.


(D)     EMERGENCY TRAIN LIGHTING BOX :
        1.    How to use ETL BOX :
        (i)   This box is available in the Brake Van of Passenger carrying trains.
        (ii)  Open the box by removing the seal.
        (iii) Fix the crocodile clip of hand Torch to the coach power supply terminal
              and use it for searching/surveying.
        (iv)  Fix the flood light to the Tripod Stand and connect its crocodile clip to
              the power supply terminal.




DMP 2011,ECR/ HJP                          32
                                       Chapter-5

                    DISASTER RESPONSE – OVERVIEW

1.      GOLDEN HOUR :
        If a critical trauma patient is not given definite medical care within one
        hour from the time of accident, chances of his ultimate recovery reduces
        drastically, even with the best of Medical attention thereafter. This one
        hour period is generally known as The Golden Hour.
        During Golden Hour period every effort should be made to :
        (i)   Render definite medical care to the extent possible preferably by
              qualified medical practitioners.
        (ii)  Stop bleeding and restore Blood Pressure.
        (iii) Persons under shock should be relieved of shock immediately.
        (iv)  Transport casualties to the nearest hospital so as to reach within this
              Golden Hour period.
              For being effective, any Disaster Management system should aim at
        recovering as many critical patients as possible and rushing them to hospital
        within this period.

2.      Disaster Syndrome :
        A victim’s initial response following a Disaster is in three stages, viz. Shock
        stage, Suggestible stage and Recovery stage. These initial responses are called
        Disaster Syndrome.
        (i)    Shock stage: In which victims are stunned, dazed and apathetic.
        (ii)   Suggestible stage: In which victims tend to be passive but open to
               suggestions and willing to take directions from rescue workers and
               others.
        (iii) Recovery stage: In which individuals may be tense and apprehensive
               and may show generalized anxiety.
3.      3 Different phases of Disaster Response :
        Disaster Response in case of a railway accident, constitutes of 3 phases. These
        3 phases are determined both by the time factor, as also by the extent of
        specialized assistance available. Firstly, it begins with the spontaneous
        reaction of men available on the train at the time of the accident. Thereafter
        the second phase continues with contributions made in rescue and relief work
        by men and material available locally in nearby areas of the accident site. The
        third and longest phase consists of meticulously planned action by trained DM
        teams who arrive at the accident site to carry out rescue and relief operations.
              The first phase which is of shortest duration last for about half an hour.
        It is an amateurish, poorly equipped effort; but is nevertheless the most
        important phase. In most cases, this is the only help available for a major part
        of the ‘Golden Hour’.
              The second phase which is of 2-3 hrs. duration is comparatively less
        amateurish and much better equipped. Their contribution is vital since the
        ‘Golden Hour’ period comes to an end during the working of this group. How

DMP 2011,ECR/ HJP                          33
        many critically injured passengers can finally be saved depends solely on the
        efficiency of this group.
               The last and final phase of Disaster Response by railway’s DM team
        continues for a few days. It comes to an end not only with the restoration of
        traffic but with the departure of most relatives and next of kin from the
        accident site and disposal of all bodies. Few of the grievously injured who
        continue to be hospitalized for comparatively longer spells are then the sole
        responsibility of railway’s medical department.
               With the above scenario in mind, it is necessary to take firm and quick
        decisions to save lives and property. To achieve these objectives Railways have
        a well-defined action plan that is successfully executed by the coordinated
        efforts of different disciplines, all of whom function as a team. The three
        groups which are active during the above mentioned 3 phases of Disaster
        Response, may be classified as follows :
        (i)    Instant Action Team (IAT)
        (ii)   First Responders (FR)
        (iii) Disaster Management Team (DMT)

4.      First Aid in Emergency :
        (a)   Order of priority for dealing with and helping injured passengers should
              be as follows :
              -     unconscious,
              -     bleeding excessively,
              -     having breathing problems,
              -     grievously injured,
              -     in a state of shock,
              -     having fractures,
              -     simple injured.

        (b)         For assessing and handling injuries, acronym DR ABC is to be followed.
        (i)         D – DANGER :
                    Look for danger. Make sure that no further danger exists either for the
                    patient or for the First Aider.
        (ii)        R – RESPONSE :
                    Check for consciousness. Call by his/her name, slap, pinch and shake
                    gently. If there is no response, then it means that the patient is
                    unconscious.
        (iii)       A – AIR WAY :
                    Clear the airway (Trachea). If patient is unconscious, then the airway
                    may be narrowed or blocked making breathing impossible. This occurs
                    due to several reasons. Mass food particles or foreign body in the air
                    passage; or the tongue may have sagged back and blocked the air
                    passage.
                           To open the airway lift the chin forward with the fingers of one
                    hand while pressing the forehead backwards with the other hand, now
                    the tongue comes forward and the airway is cleared. To clear the other
                    objects in the mouth press the Jaw, open the mouth put your fingers or
                    a clean cloth in the mouth and clear the things. Now the air passage is
                    clear.
DMP 2011,ECR/ HJP                               34
        (iv)   B – BREATHING :
               Check for Breathing. Keep the back of your fingers near the nose of the
               patient. You can feel the warm air (or) keep your ear near the nose and
               look for the movement of chest, listen to the sound from the throat and
               feel the warm air from the nose.
        (v)    C – CIRCULATION :
               Check the pulse. Normally we check the pulse at the wrist; however,
               sometimes it is not felt because of severe bleeding. So, it is better to
               check the pulse at neck. (Carotid Pulse).
        After checking DR ABC, there may be two possibilities.
        (i)    If patient is breathing, has circulation but is unconsciousness,
               immediately turn him to Recovery position and transport to hospital.
        (ii)   If the patient has failure of breathing and circulation, then immediately
               start CPR (CARDIO PULMONARY RESUSCITATION) the important life
               saving technique in First Aid.
        To revive the lungs you have to give artificial respiration by mouth to mouth
        (Kiss of Life) method. Lift the chin forward and press the jaw open the mouth
        with one hand and close the nose with other hand keep your mouth on the
        casualty’s mouth and blow.




        To revive the heart you have to give external chest compression. The casualty
        should be made to lie down on a hard surface. Keep heel of the palm on the
        chest (Pit of stomach) of the casualty and keep the other palm over that hand
        and compress.




DMP 2011,ECR/ HJP                          35
        Mouth to mouth ventilation and external chest compression should be given in
        the ratio of 2:15. This should be continued up to the revival of life or till
        reaching the hospital. Once life starts, immediately turn the casualty into
        recovery position and transport to hospital. (Recovery position or three quarter
        prone position means turn to one side, better to right side)

        Recovery position :
        Recovery position is the safest position for unconscious patients. Normally we
        keep the patient in a supine position. However, in case of unconscious
        patients, it is a very dangerous position because the tongue can fall back and
        close the airway or saliva and other secretions may get into windpipe. To avoid
        that, turn the casualty into recovery position and transport to hospital.




        Sometimes, you may not be in a position to do First Aid due to tense situation.
        In such circumstances at least turn the casualty to Recovery Position, which
        would help to save many precious lives.




DMP 2011,ECR/ HJP                          36
                           Chapter-6
           DISASTER RESPONSE – INSTANT ACTION TEAM
    INSTANT ACTION TEAM (IAT) :
1.     Instant Action Team comprises :
       (i)      The Guard, Crew, TS, TTEs, AC coach attendant, Asst. Guard, RPF and
                other railway staff on duty on the accident involved train.
       (ii)     GRP staff traveling on the train on duty.
       (iii) Railway staff traveling by the accident involved train either on duty or on
                leave as passengers.
       (iv)     Doctors traveling by the train.
       (v)      Passengers traveling on the train who volunteer for rescue and relief
                work.
       (vi)     Railway staff working at site or available nears the site of the accident.
       (vii) Non-Railway personnel available at or near the accident site.
2.     Pre – accident checklist of preparation for Members of Instant Action
       Team :
       (i) Generally, about 15” time elapses before information regarding occurrence
            of an accident reaches the Divisional Control Office. In case information
            can be conveyed immediately this time can be saved. This 15” time is of
            vital importance since it constitutes 25% of the ‘Golden Hour’.
       (ii) In case they have a Mobile, ensure that telephone numbers of all relevant
            officials such as those of divisional control offices etc. have been
            permanently fed into the Mobile for immediate use in an emergency.
       (iii) These important telephone numbers should cover all those sections where
            they are required to work their train either within their own division or even
            those of adjoining divisions.
       (iv) Divisions will get printed and circulate a DM Telephone Directory
            containing all such telephone numbers that are likely to be required in an
            emergency.
       (v) Whenever they are traveling at night they should keep a torch handy and
            secure it by some means. The torch will be of no use in an emergency if it
            cannot be taken out from inside the suitcase at that point of time; or if the
            torch cannot be located since it has fallen off due to severe jerk.
 3. Duties of Guard, Driver and other Commercial Staff :
    Detail duty list of Guard and Driver are laid down in the Accident Manual of
    Zonal Railways. Some of the more important ones are enumerated below
    (a)Guard :
 (i) Note the time of the accident and the location.
 (ii) Switch on the Amber Light, if provided, in Flashing Tail Lamp, in the rear of
       brake van.
 (iii) Inform Driver through walkie – talkie set.
 (iv) Inform Station Master on walkie – talkie set, if possible.
 (v) Protect adjacent line/lines if required and the line on which the accident has
       taken place as per G&SR 6.03.
 (vi) Secure the train and prevent escaping of vehicles.
 (vii) Make a quick survey of magnitude of accident and roughly assess casualty,
       damage and assistance required.

DMP 2011,ECR/ HJP                          37
  (viii) Send information through quickest means to Control Office and SMs on either
        side of the block section. For this purpose,
          (a) Walkie – talkie communication provided with stations should immediately
               be used.
          (b) Otherwise field telephone should be used.
          (c) If a train comes on the other line which is not blocked the same should be
               stopped and information sent through the driver.
          (d) Assistant driver may be sent to the next station to convey information of
               the accident.
          (e) All of the above fail, one of the railway staff on duty on the train should be
               sent on foot to the nearest station.
  (ix) Utilize Emergency Train Lighting box to facilitate medical aid.
  (x) Save lives and render First Aid.
  (xi) Call for Doctors and seek their assistance.
  (xii) Seek assistance of railway staff and other volunteers from train to rescue
          injured or entrapped passengers.
  (xiii) Direct railway staff and other volunteers from train for attending to injured.
  (xiv) Ensure that field telephone is constantly manned by a railway staff.
  (xv) Arrange protection of passengers’ belongings and railway property with the
        help of railway staff, volunteers on train, RPF and GRP.
  (xvi) Stop running trains on adjacent line and utilize resources on that train.
  (Xvii) In electrified section if OHE is affected, take steps to switch off OHE
        supply.
(xviii) Arrange for transportation of injured to hospital.
 (Xix) Record evidence or statements, if any, given by passengers.
(xx) Preserve all clues and evidences regarding probable cause of the               cident
        and ensure that these do not get disturbed.
(xxi ) Log your activities. Do not leave the spot unless you are relieved by a
competent authority.
  (b)Driver :
            (i) Note the time of the accident and location.
            (ii) Switch ON the ‘Flasher light’ of the locomotive and give 4 short whistles.
            (iii)Inform Guard on walkie – talkie set.
            (iv) Light the fusee, if required.
            (v) Inform Station Master on walkie – talkie set, if possible.
            (vi) Protect the adjacent line, if required, and the train in front as per G&SR
                 6.03.
            (Vii) Take necessary action to keep the loco safe.
            (viii) Take necessary action to prevent Loco/Vehicles/ Wagons from rolling
                   down.
        (ix) Make a quick survey of magnitude of accident and roughly                 assess
        casualty, damage and assistance required.
        (x) Send       information through quickest means to Control Office and SMs on
        either side of the block section. For this purpose,
                 (a)    Walkie – talkie communication provided with stations should
                        immediately be used.
                 (b)    Otherwise field telephone should be used.
                 (c)    If a train comes on the other line which is not blocked the same
                        should be stopped and information sent through the driver.
DMP 2011,ECR/ HJP                           38
                    Assistant driver may be sent to the next station to convey
                    (d)
                    information of the accident.
             (e)    If all of the above fail, one of the railway staff on duty on the train
             should be sent on foot to the nearest station.
      ((xi) Render all possible assistance to the guard.
      (xii)   Preserve all clues and evidences regarding probable cause of              the
             accident and ensure that these do not get disturbed.
      (xiii) Log your activities. Do not leave the spot unless you are relieved by        a
         competent authority.
      (xiv) If necessary detach Loco and take it to inform SM.
    (c)TrainSuperintendent/TravelingTicket Examiner :
      (i)    Preserve reservation charts of each coach containing names of
             passengers who actually traveled and in which berth no.
      (ii)   Avail services of Doctors traveling by the train and render Medical Aid.
      (iii) Render First Aid to injured.
      (iv)   Collect particulars of injured passengers and prepare a list showing
             exact position of injured in coaches, from Train Engine to Brake Van.
             This should be handed over to railway doctors when ARMV arrives.
      (v)    Prepare a separate list of dead passengers with address and ticket
             particulars, if available.
      (vi)   Take assistance of local people and other volunteers at site.
      (vii) Transport injured passengers by road vehicles, if available, to the
             nearest hospital.
      (viii) Inform stranded passengers about alternative transport arrangement.
      (ix)   Arrange for refreshments and drinking water free of cost to the affected
             passengers.
      (x)    Record Evidences or statement given by passengers/others at site.
      (d) AC Mechanic/Attendant:
      (i)    If required, Switch off the power supply to avoid short-circuiting.
      (ii)   They will ensure that all precautions are taken to prevent any problem
             arising of short circuit consequent to accident.
      (iii) To switch OFF the AC machine and work on Exhaust to minimize the
             comfort of AC passengers and run down of the battery.
      (iv)   They will ensure that all precautions/steps are taken to avoid short
             circuits and the problem arising out of the short circuit.
      (v)    In case of fire advise passenger to move to the adjacent Coach, stop train
            by ACP and extinguish fire using correct fire extinguisher.
      (vi)   They will open emergencies windows and vestibules and break-open AC
             windows wherever required for providing escape routes to passengers
             when the doors are jammed.
      (vii) They will use the bed sheets and others linens item in their custody for
             covering dead bodies.
      (viii) Assist the TS/TTS in their duties at the accident site.
(e)RPF and GRP staff :
      (i)    Try and rescue as many passengers as possible from the accident
             involved coaches.
      (ii)   Render First Aid to injure.
      (iii) Arrange to shift injured persons to the nearest hospital.
      (iv)   Protect passenger’s luggage and railway property.
DMP 2011,ECR/ HJP                           39
        (v)     Preserve all clues and evidences regarding probable cause of the
                accident and ensure that these do not get disturbed.
(f)Pantry Car’s Staff:
    (i) They will work as per guidance of team leader and will help in saving as many
         lives as possible by rescuing injured who are       entrapped.
   (ii) They will provide food and water to the injured and other passengers to the
         extent possible.
    (iii) They will provide hot water and other things available with them for        other
           use of injured and other passengers.
    4. Railway Staff travelling on the accident affected train :
    (i) Whenever a train is involved in a serious accident with casualties/injuries to
         passengers, all railway staff traveling on the train either on duty or on leave
         are deemed to be ON DUTY with immediate effect.
    (ii) Under no circumstance should any of them leave the accident site unless and
         until divisional officers arrive, take over charge of rescue and relief operations,
         and permit them to leave.
    (iii) Railway staff on train/at site shall volunteer themselves to render
         assistance and report to TS/TTE/Guard of the Train.
    (iv) The senior most officer traveling on the train will assume charge as Officer-
           in-Charge Site (OC Site).
    (v) Normally the senior most officer will be traveling in either the 1AC or in 2AC
         coach; and most probably in the HOR quota section of the coach. In any case
         the TS/TTE would know who the railway officers are, traveling in 1AC or 2AC.
    (vi) Similarly, other railway staff will be traveling in 3AC coach; and most
         probably in the HOR quota section of the coach.
    (vii) Similarly, some Group ‘D’ railway staff may be traveling in Sleeper coach;
         and probably in the HOR quota section of the coach.
    (viii) In the absence of any officer, the TS or senior most TTE/Guard will
             discharge duties listed out for OC Site.




DMP 2011,ECR/ HJP                           40
5. Duties of OC Site – Immediately after the accident :
    (i) Note down the time of accident.
    (ii) Ensure protection of traffic by Guard and Driver.
    (iii)Ensure reporting of accident to nearest Station/Control.
    (iv) Roughly assess the extent of damage and likely number of casualties.
    (v) Collect railway staff and volunteers from amongst the passengers and form
         different groups. Each of these groups should be assigned work as detailed at
         item 6 below.
    (vi) Maintain a log of events.
    (vii) Till Divisional Officers arrive and take over charge of the situation, continue
         to discharge duties of OC Site.
    (viii) After Divisional Officers arrive, fully brief the DRM & hand over charge to
         him.
    (ix) The on-board OC Site should ensure issue of a detailed message with following
         information before leaving the site of the accident.
         - Time/Date of accident.
         - Location Km./between stations.
         - Train number and description.
         - Nature of accident.
         - Approximate number of killed/injured.
         - Extent of damage.
         - Assistance required.
         - Condition of the adjacent line, if any.
         - Whether OHE is involved.
(x)         From here onwards, the DRM of the accident involved division takes over
            charge as OC Site.
6. Formation of Groups comprising members of Instant Action Team :
         (i) OC Site shall immediately collect all Railway staff on train/at site and form
              separate groups.
         (ii) Passengers traveling by the same train who volunteer for rescue and relief
              work should also be drafted into these groups.
         (iii)Passengers from non accident involved coaches should be directed towards
              their own coach.
         (iv) Passengers from coaches which are affected can be distributed amongst
              other non accident involved coaches.
         (v) In the absence of OC site, TS/TTE shall take steps to form such groups.
         (vi) In the absence of TS/TTE the Guard/Assistant Guard shall take steps to
              form such groups.
         (vii) 5 or 6 groups should be formed depending on number of coaches
              involved.
         (viii) Ideally, one group should be formed for handling each coach.
         (ix) In case sufficient numbers of officers are present, then one officer should be
              made in-charge of each group.
         (x) Otherwise, Sr. Supervisors traveling by the accident involved train should
              be nominated as in-charge of each group to co-ordinate its working.
         (xi) In case sufficient numbers of Sr. Supervisors are also not present, one TTE
              should be nominated as in-charge of each group to co-ordinate its working.
         (xii) Each group should rescue injured, entrapped passengers.
DMP 2011,ECR/ HJP                           41
7.    Duties of on board railway staff immediately after the accident :
       (i) Don’t panic. Once the accident has already occurred and the train has
            come to a standstill nothing worse can happen.
       (ii) In case you have a Mobile and it is working, inform the divisional control
            office immediately about the accident.
       (iii)Observe the position in which your coach has stopped; whether it is
            standing upright or turned upside down or lying on its side.
       (iv) Try and see whether your coach has stopped on a bridge or whether there
            is level ground on both sides.
       (v) In case the coach is on a bridge or very high embankment or in case it is
            raining heavily, then it is better to wait for some time and not be in a hurry
            to leave the coach. You may be jumping from the frying pan into the fire.
       (vi) Search your coach with your torch and try to determine the general
            position.
       (vii) See that passengers don’t panic either. Passengers sometimes make
            things worse for themselves by panicking at this critical moment. Try to
            calm them and build up their confidence.
       (viii) Ascertain whether passengers are injured or not; and whether any of
            them are trapped or pinned down inside the debris.
       (ix) Call out aloud and find out whether there are any doctors present.
       (x) Doctors who are traveling in the coach should be asked to announce their
            presence so that they can attend to and help injured passengers.
       (xi) Call out aloud and find out whether there are any railway staffs present.
       (xii) Railway staff, who are traveling in the coach, should be asked to
            announce their presence so that they can attend to and help other
            passengers.
       (xiii) For each coach, form a core team comprising of railway staff available,
            doctors and 3 or 4 uninjured passengers from the same coach. This core
            team should take the lead in helping remaining passengers both injured
            and uninjured.
8.     Duties of members of Instant Action Team – Till arrival of Divisional
       Officers :
       (i) If a person is bleeding and lossing blood, or if he is unconscious, then in
            that case you have to act quickly. ‘Golden Hour’ should be kept in mind.
            You may have at the most only one hour’s time on hand.
       (ii) In such cases, immediately administer First Aid to the injured passenger
            and try and stop further loss of blood.
       (iii)Persons trained in first aid may do ‘Cardio Pulmonary Resuscitation’. This
            may save several lives.
       (iv) If the door is open and is accessible, then uninjured passengers should be
            helped to come out from the door.
       (v) In AC coaches the windows panes should be broken open in order to let in
            fresh air for the occupants, and thereafter to evacuate them.
       (vi) Non – AC coaches have one emergency exit window on each side. The
            position of this emergency window is 5th from the left when facing the line
            of windows from inside the coach. They are opposite berth nos. 23 and 57.
            In case the door is locked and jammed, try and open these windows so that
            some of the uninjured passengers can come out through the emergency
            exit.
DMP 2011,ECR/ HJP                           42
        (vii) Special care should be taken while evacuating the old, infant and children
             in order to ensure that they are not separated from their family members.
        (viii) Extrication of critically injured should be done under medical supervision
             as far as possible.
        (ix) In case medical supervision is not available, then critically injured
             passengers should be made to lie down on a bed sheet and thereafter taken
             out by 4 persons holding the four corners. This will ensure that no further
             damage takes place. (Bed sheets will be available in AC coaches).
        (x) Passengers who are bleeding from open cuts should be tied up with strips
             of cloth so as to reduce if not stop the bleeding altogether.
        (xi) It is better not to take out the luggage from inside the coaches at the first
             instance, for two reasons. Firstly, passengers both injured and uninjured
             should get preference in this evacuation process. Secondly, it may be safer
             for the luggage to be left inside where there are less chances of their being
             stolen or pilfered.
        (xii) After passengers have been evacuated from your coach, cross check with
             the reservation chart and against the name of each passenger note down as
             to whether he/she is injured or not.
        (xiii) After all passengers have been evacuated, water and eatables can be
                 taken out gradually.
        (xiv) Building up confidence of injured passengers by suitable advice is of great
             importance.
        (xv) After helping evacuate all passengers from your coach go over to the
             unreserved coaches and provide similar help to those passengers also.
        (xvi) Railway officials from divisional Hd.Qrts. Generally arrive at the site of the
             accident within 2 to 3 hours, depending on the distance of the accident site
             from the divisional hd.Qrts. Wait for them to come and make further
             arrangements.
        (xvii) Grievously injured passengers who are bleeding or those who are
             unconscious require immediate hospitalization. In case some local people
             have arrived by that time, their help should be taken in shifting the
             grievously injured to the nearest hospital.
        (xviii) In case your train has been involved in an accident but neither has your
             coach derailed nor are any passengers of your coach injured, then you
             should go to the unreserved coaches and carry out the duties as listed
             above




DMP 2011,ECR/ HJP                            43
9.      Duties of the Instant Action Team – In case of a fire :
        (i)      In case of fire, pull the Alarm Chain and stop the train immediately.
        (ii)     Try and put out the fire before it becomes a big blaze by using either
                 water or blankets, Fire Extinguisher etc.
        (iii) More people expire due to suffocation from smoke rather than due to
                 actual burning.
        (iv)     Advise passengers to take a cloth, wet it in their drinking water and
                 cover their nostrils.
        (v)      Instruct passengers to go to the other end of the coach which is away
                 from the fire and if possible cross over to the next coach through the
                 vestibule.
        (vi)     Insist that passengers should save themselves first and not to bother
                 about their luggage which can be retrieved later on.
        (vii) Make sure that no passenger lies down on the floor.
        (viii) After train has stopped, passengers should come down from the coach
                 immediately.
        (ix)     Building up confidence of injured passengers by suitable advice is of
                 great importance.
10.     Duties of OC Site - till arrival of divisional officers :
        Having formed different groups consisting of available railway staff on the train
        and volunteers from amongst passengers, the rescue and relief work should be
        got started in right earnest. This entire exercise would take about 30” time.
        Once the rescue and relief work by the Instant Action Team has got
        underway, the OC site should then devote his attention to contacting First
        Responders.
        (a) Locating nearby villages :
        (i) There would be some villages nearby, either visible or out of sight.
        (ii) In most cases, villagers turn up on their own having heard the sound of the
             disaster.
        (iii)Otherwise, try and see if any light or any other signs from the village are
             visible.
        (iv) In case none of the above is possible, then speak to either the control office
             or the nearest station and find out the location of nearby villages as also
             their general direction.
        (v) Location of nearby villages as also their general direction will be available in
             the Divisional DM Plans.
        (vi) Having ascertained the general location of nearby villages, send messengers
             (preferably railway staff) to inform villagers and seek their assistance.




DMP 2011,ECR/ HJP                            44
        (b) Locating the nearest manned level crossing gate :
           (i) The train driver is the best and fastest source of information regarding
                location of the nearest manned level crossing gate in either direction.
           (ii) Send a messenger (preferably a railway staff) to the gate for contacting the
                gateman.
           (iii)In most cases, the gateman will be able to give location of nearby villages.
           (iv) The messenger should then try and stop a passing vehicle and go to the
             nearby village, inform villagers and seek their assistance.
        (c) Organizing assistance from local people available in nearby villages
           (i) Villagers should be asked to make an announcement from their loud
                speaker (generally available in the local temple, mosque, gurudwara,
                church etc.) informing others regarding the accident.
        (ii) Everybody should be asked to rush to the accident site with following :
           -      tractor trolleys (both for transportation and for general lighting),
           -      as many cutting equipments, hammers, chistles etc. as are available,
           -      ropes,
           -      ladders,
        (iii)If doctors or para-medical staff are available in the village they should also
             be sent to the accident site.
        (iv) The messenger should stay back and try and organize opening of a big
             building (preferably a school) for sheltering of injured passengers and/or
             preservation of dead bodies.




DMP 2011,ECR/ HJP                            45
                                   Chapter-7
                              DISASTER RESPONSE
                                 FIRST RESPONDERS

(A)     Duties of First Responders – Local people :
        1. At Accident site :
        (i) Tractors which arrive should be lined up in a row facing the track with their
             headlights switched ON for illuminating the accident site.
        (ii) Tractors should be so spaced out that they illuminate the entire length of
             the accident site. Such spacing would also depend on number of tractors
             that have arrived.
        (iii)Rescue and relief work should now be mounted under the available light.
        (iv) Villagers arriving for rescue and relief work should be formed into separate
             groups for handling individual coaches.
        (v) Group leaders of IAT who were earlier conducting rescue and relief work
             should co-ordinate with the local people and guide them.
        (vi) Grievously injured passengers extricated from coaches should be sent to
             the nearest hospitals in tractor trolleys.
        (vii) Passengers who have suffered Trivial injuries and uninjured passengers
             should stay back at accident site and wait for arrival of railways DM team
             who would take charge of them.
        (viii) As a thumb rule, any injury requiring hospitalization of more than 48
             hrs. is grievous, hospitalization of less than 48 hrs. is simple, and any
             injury not requiring hospitalization at all is trivial.
        (ix) The following priority should be adhered to while sending such grievously
             injured passengers :
             - unconscious,
             - bleeding excessively,
             - having breathing problems,
             - grievously injured,
             - in a state of shock,
             - having fractures,
             - simple injured.
        (x) Dead bodies, if extricated should be kept alongside the coach but away
             from the track for proper tagging etc. before being dispatched for
             preservation.
        (xi) Bodies should be kept in separate lots, coach-wise, so that they do not get
             mixed up.
        (xii) Tagging of dead bodies should indicate the coach number and also the
             cabin number, if possible. (For example ECR 98127, cabin number
             containing berths 9-16)




DMP 2011,ECR/ HJP                           46
        2.          In villages/towns :
             (i)    A big building, preferably a school building should be got vacated and
                    made ready for keeping of dead bodies and unclaimed luggage of
                    passengers.
          (ii)      They should be asked to bring the following to the accident site for train
                    passengers :
                    - tea and refreshments,
                    - warm clothing, if required.
          (iii)     Look after injured passengers who have been taken to the village.
          (iv)      Take injured passengers to the nearest hospital by means of any
                    transport available. For this purpose, apart from tractor trolleys, even
                    trucks passing on the highway can be utilized.

(B)     Duties of First Responders– Railway Staff :
1.      Gang Staff :
        (i) On double/multiple line section stop any other train approaching the
             accident area by showing hand danger signal.
        (ii) Ensure that track alignments or lines are not disturbed.
        (iii)Report to OC Site and assist in rescue and relief work.
        (iv) Assist in extricating injured passengers from coaches.
        (v) Assist in transporting them to nearest hospitals.
2.      Gate men :
        (i) Keep gate closed if the train has not cleared the gate.
        (ii) On double/multiple line section stop any other train approaching the
             accident area by showing hand danger signal.
        (iii)Arrange to inform SM immediately.
        (iv) Don’t meddle with Interlocking.
        (v) Avail services of road vehicles waiting or passing through LC Gate.
        (vi) Send message to nearby village, informing them regarding the accident.
        (vii) Collect men and material available nearby and direct them to site.
3.      Station Master at adjoining station :
        (a)     Conveying of information :
        (i) Arrange protection of traffic by keeping all signals at ON position.
        (ii) Report the accident to Station Master at the other end. He should be asked
             to call all off duty staff at his station and send them to the accident site.
        (iii)Report the accident to Section Controller.
        (iv) Control to be advised regarding –
             - Time and nature of accident.
             - Brief description of accident.
             - Adjacent lines clear or not.
             - Damage to rolling stock.
             - Damage to track in terms of telegraph posts.
             - OHE masts damaged or not, and extent of damage.
             - Approximate number of dead and injured (grievous, simple) to be
                obtained from the TS/TTEs.
        (v) Following functionaries should be advised regarding the accident :
             - All off duty railway staff posted at that station.
             - SS of Junction stations at either end.
DMP 2011,ECR/ HJP                                47
             - TI, CMI.
             - P Way Supervisors – SSE/JE etc.
             - TRD Supervisors – SSE/JE etc.
             - C&W Supervisors – SSE/JE etc.
             - S&T Supervisors – SSE/JE etc.
             - SI/RPF, SHO/GRP.
             - Nearest Fire Station.
        (vi) Inform civil authorities, village/town/city representatives and volunteers for
             possible relief assistance.
        (vii) Supervisory Station Manager of the nearest Jn. station shall proceed to
             accident site.
        (b) Medical assistance :
        (i) Call for assistance from local Doctors, SJAB, Civil and Army Hospitals.
        (ii) Arrange adequate number of First Aid boxes and stretchers.
        (iii)Mobilize local medical team and send it to site to render First Aid to the
             injured.
        (iv) Quickly transport ARME Scale – II equipment to the site of the accident.
      (c) Passenger assistance :
           (i) Arrange drinking water, beverages and refreshments, either from
                  Refreshment Room or local sources.
           (ii) Supply beverages and refreshments free of cost to stranded passengers.
           (iii) Open an emergency counter and display necessary information.
           (iv) Obtain reservation charts and display it.
           (v)     Collect information on dead/injured and convey it whenever asked for.
           (vi) Make frequent announcements about diversion, cancellation, regulation of
                train services.
           (vii) Arrange for refund of fares as per extant rules.
      (d) Transport assistance :
           (i) Arrange for transport from local resources, if available, for transporting
             injured passengers to nearest hospitals by fastest possible means.
           (ii) For this purpose, apart from tractor trolleys, even trucks passing on the
                highway can be utilized.
           (iii)Stranded passengers to be transported from the accident spot by
                arranging transhipment either by train or by hiring road vehicles.
        (e)       Security assistance :
           (i) Advise RPF/GRP/State Police to provide security to passengers, their
                belongings and railway property.
           (ii) They should also be asked to assist in rescue and relief work.
        (f) Communication Assistance :
           (i) Direct passengers to PCO booths available nearby.
           (ii) Make available STD phone to relatives of dead/injured.
        (g) Sending manpower for site :
           (i) Proceed to site of the accident by quickest means with trolleys, coolies,
                lamps, vendors and any other equipment that is considered necessary.
           (ii) Till relieved by a Traffic Inspector or Divisional Officers be in charge of
             site and carryout rescue/relief operations.
        (h) Preservation of clues and evidences :
           (i) TI/SM first reaching the site shall take action to preserve clues and
                  evidences.
DMP 2011,ECR/ HJP                           48
          (ii) Secure records related to accident in the Station/Cabin.
          (iii) Seal slides, levers, knobs and Relay room, if accident takes place within
                the Station limit.

4.      Duties of TI/PWI/SI/CWI/LI :
        (a) Rushing to accident site with men and material :
           (i) Before leaving for the site of accident organize maximum number of men
                to go to the accident site along with their equipment.
           (ii) Reach the site of accident by quickest available means.
        (b) Rescue and relief :
        (i) Ensure that the obstructed line is protected.
        (ii) Direct all staff working under them to assist in rescue and relief work.
        (iii)All of them should work as per directions of OC Site.
        (iv) Assess casualties and arrange to render First Aid.
        (v) Shift injured to nearest hospital.
        (c) Joint measurements and preservation of clues and evidences :
           (i) Collect and record all evidences relating to the accident such as :
             - Condition of track, with special reference to alignment, gauge, cross
                  levels, super elevation, points of mount and drop and any sign of
                  sabotage etc.
             - Condition of Rolling stock with reference to Brake Power and braking
                  gear.
             - All marks on sleepers, rails, locomotives and vehicles etc. especially for
                  preservation of clues.
                - Position of derailed vehicles.
                - Prima facie cause of accident.
           (ii) Seize and seal the Train Signal Register, Log book, Private Number
                  Book, Line Admission Book, Speed Recorder Chart and other relevant
                  records.
           (iii) Note down the position of panel switches, indication, block instrument,
                  condition of relay room, status of data logger, etc.
           (iv) Condition of switches, ground connections, point locking, occupancy of
                  track circuit, details of damage to out door signal/point gears should be
                  noted down.
           (v) Seize and seal the Speed Recording Graph and all other registers and
                  repair log book of the locomotive.
           (vi) Record details of Brake Power and other aspects of Rolling stock as per
                  Performa.
           (vii) Joint measurements of rolling stock should be taken.
             Note down observations, measurements of Loco etc. at site. If it is not
             possible arrange for taking the reading at shed.
           (viii) These can also be recorded on a video or digital camera subject to
             availability.
           (ix) Details of all readings taken and position of all equipment noted should
                be jointly signed by supervisors of all 5 departments at accident site.
           (x) Obtain statement of staff involved in the accident.
           (xi) CWI shall prepare a sketch showing position of Rolling stock.


DMP 2011,ECR/ HJP                            49
          (xii) PWI shall prepare a final sketch indicating the position of track, with
              respect to alignment, point of mount, point of drop, OHE mast, point
              number etc.
          (xiii) Survey the situation, assess assistance required and issue message to
              Divisional Control Office.
          (xiv) Take charge of the situation pertaining to your own department and
              remain till Divisional officers arrive at the site.




DMP 2011,ECR/ HJP                          50
                                  Chapter-8
                             DISASTER RESPONSE
                    OFFICERS AT DIVISION & HDQRTS

(A)     GENERAL:
        1.    Intimation of Accident- Divisional Control Office:
               (i) In the Divisional Control Office, information regarding an accident
                    is generally received either by the Sectional Controller or the TPC.
               (ii) In most cases, the First Information Report also intimates the
                    approximate number of coaches involved and a rough estimate of
                     the likely number of casualties (such as ‘heavy casualties
                    expected’).
              (iii) Accidents involving a passenger carrying train where the first
                    information says that heavy casualties are expected, should prima-
                    facie be treated as a Disaster.
              (iv) The moment information regarding an accident involving a
                    passenger carrying train is received in the divisional control office;
                    the accident bell in the control room should be sounded for alerting
                    all on-duty functionaries.
               (v) After all on-duty functionaries gather around the section control
                      board they will be briefly informed about the accident.
              (vi)    Each functionary will thereafter resume his position and take
                      steps to set in motion activities required of him.
             (vii)    TPC will switch off OHE in case it has not tripped. OHE will not be
                      restored even on adjacent line unless confirmation has been
                      received from site that adjacent line is not obstructed and OHE is
                      alright.
             (viii) PRC will undertake the following action in the given order of
                      priority:
                      (a)     Give orders to Loco Foreman for sounding the siren for
                              ARMVs and ARTs.
                      (b)     PRC will also order movement of ARMV and ART (With 140
                              T crane) from adjoining divisions for approaching the
                              accident site from the other end; details given in Chapter-3
                      (c)     Thereafter he will inform his departmental officers and
                              supervisors.
           (ix)         Dy. CHC (Chg.) will first inform Hospital Casualty. Thereafter he
                        will inform officers and supervisors as given below.
           (x)          Each departmental functionary will inform divisional officers and
                        supervisors of his department about the accident as detailed
                        below:
              -       Functionary                Officers and Supervisors
              -       Dy. CHC (Op)               Operating & Safety
              -       Dy. CHC (Chg.)             Hospital Casualty, DRM,
                                                 ADRM, Medical
              -       TPC                        Electrical
              -       PRC                        Mechanical
DMP 2011,ECR/ HJP                           51
                 -     Engg. Control             Engineering , Personnel, Accounts
                 -     Test Room                 S&T, Stores
                 -     Commercial Control        Commercial, Public Relations
                 -     Security Control          RPF
               (xi)    For this purpose, all functionaries working in the divisional
                       control office will have a ready list of telephone numbers (Railway,
                       BSNL and Mobile) of all officers and supervisors of their
                       departments.
             (xii)     After Dy. CHC (Chg.) has informed Hospital Casualty, DRM, ADRM
                       and Medical Doctors, he will then inform Dy. CHC (Chg.) or Dy.
                       CHC (Op) in Hdqrts. Emergency Control regarding the accident.
2.     Intimation of Accident-Railway Doctors:
       Dy. CHC (Chg.) will inform the Hospital Emergency of Railway Hospital
regarding details of the accident. Railway doctor on emergency duty shall undertake
the following:
       (i)         Note down time of receiving message.
       (ii)        Inform CMS, MS, other Doctors & para medical staff and instruct
                   them to reach the ARMV immediately.
       (iii)       Collect necessary Medical team in the hospital.
       (iv)        Inform CMD about movement of ARMV.
       (v)         Alert blood donors, SJAB.
       (vi)        Bare minimum medical team should remain in the hospital; rest of
                   the doctors should be rushed to the accident site.
       (vii)       Arrange to move Emergency boxes from ARME Scale-II locations to
                   the accident site.
3.     Intimation of Accident-Hdqrts, Central Control Office:
        (i)    In Hdqrts. Central Control Office also, the accident bell in control room
               should be sounded for alerting all on-duty functionaries.
        (ii)   After they gather around the Dy. CHC they will be briefly informed about
               the accident.
        (iii) Each functionary will thereafter resume his position and take steps to
               set in motion activities required of him.
        (iv) Each departmental functionary will inform Hdqrts. Officers of his
               department about the accident as detailed below:
               -       Dy. CHC (Op)              Operating & Safety
               -       Dy. CHC (Chg.)            GM, Medical
               -       TPC                       Electrical
               -       PRC                       Mechanical
               -       Engg. Control             Engineering, Personnel, Accounts
               -       Test Room                 S&T, Stores
               -       Commercial Control        Commercial, Public Relations
               -       Security Control          RPF
       (v)         For this purpose, all functionaries working in the Central control
                   office will have a ready list of telephone numbers (Railway, BSNL and
                   Mobile) of all officers and supervisors of their departments.
       (vi)        After Dy. CHC (Chg.) has informed GM and Medical Doctors, he will
                   thereafter inform Safety Directorate’s Emergency Cell in Railway
                   Board.
       (vii)       GM will inform CRB regarding the above accident.
DMP 2011,ECR/ HJP                           52
        (viii)      PHODs will inform their respective Board Members. In case PHOD is
                    not available in Hdqrts., then the next senior most officer of that
                    department will inform his Board Members.
        (ix)        CSO/Dy. CSO will inform CRS.
        (x)         In case of major accident, Hq special train carrying GM & other
                    PHOD’s are required to move immediately. As soon as the information
                    of major accident received by CPTM, he will arrange special train
                    either from Patna or sonpur depending upon time and location of
                    accident or as directed by GM.
        (xi)        Functionaries of different departments will also inform their
                    respective departmental officers regarding timing of 1st Special train
                    carrying GM and other hdqrts. Officers to the accident site.
        (xii)        In case, the accident side is far away and going by air would be
                    faster, then the helicopter or special Air force Plane may be arranged
                    by Secy toGM.

4.      Informing Non-Railway Officials:
         (i)  DM, SP and CMS of the district within which the accident site falls
              should be informed regarding the accident by the CHC.
        (ii)  ADRM will inform the following regarding the accident:
              -      IG/GRP,
              -      ADG/GRP,
              -      Divisional Commissioner,
              -      Home Secretary
        (iii) In case POL rake is involved, then IOC/BPC/HPC officials         should
        also be informed.
         (iv) In case Mail bags of RMS are involved, then Postal officials should also
              be informed.
        (v)   Telephone numbers of all DMs, SPs, CMSs and Divisional
               Commissioners are available in Divisional DM Plans.
        (vi)    Telephone numbers of IOC, BPC and HPC officials are also
               available in the Divisional DM Plans.
        (vii)     Telephone numbers of ADG/GRP, IG/GRP, Home Secretary etc. of
              Bihar Jharkhand UP, MP, are given in Chapter-21.




DMP 2011,ECR/ HJP                             53
5.      Divisional Officers required to go to site:
         (i)  All divisional officers required to go to the accident site should proceed
              by the ARMV.
         (ii) Road vehicles should be sent to accident site separately. Maximum
              number of road vehicles should be sent to accident site from Divisional
              Hdqrts.
        (iii) ARMV shall be dispatched within 15” by day and within 25” by night
              after sounding of siren.
        (iv)  DRM will proceed to the accident site. ADRM shall stay back at
              divisional hdqrts. For co-ordination work.
        (v)   All Branch Officers should proceed to the accident site. FOR this
              purpose, officers heading different branches within the same
              department are referred to as Branch Officers. For example, in
              Electrical department, TRD and ‘General’ will be considered to be
              separate branches and both will be required to go to site.
      (vi)    The second senior most officer of each branch should stay back at
              divisional hdqrts.
      (vii)   Of the remaining officers from each branch, a majority of both
              Senior and junior scale officers should also proceed to the accident
              site.
      (viii) Once it has become clear that the accident is a Disaster, then the 80/20
              rule should be followed:
              (a)    80% of all officers should go to the accident site, and only 20%
                     should stay back at hdqrts.
              (b)    Similarly, 80% of all supervisory staff should go to the accident
                     site, and only 20% should stay back at hdqrts.
         (ix) The complement of officers available in each department varies from
              division to division. Hence, Divisional DM Plans should specifically spell
              out, department wise, designations of officers who will be required to go
              to site, and those who will be required to stay back in hdqurts.
         (x)  Divisional DM plans should also spell out the same thing for Supervisors
              of each department.
         (xi) Arrangements of Road Vehicles to proceed to accident site, indicating
              alternative vehicles as well, shall be indicated in Divisional DM Plans.
       (xii) Arrangements of vehicle drivers including spare drivers shall also be
              notified.
6. Supervisors required going to Accident Site:
    (i)       At the divisional level 80% of all supervisors available in divisional
              hdqrts. should proceed to the accident site.
   (ii)       All other supervisors available in the field at other stations should also
              proceed to the accident site.
   (iii)      Divisional Control Office should issue a recorded control message from
              DRM to all Supervisors for proceeding to the accident site immediately
              by fastest possible means.




DMP 2011,ECR/ HJP                         54
7. Hdqrts. Officers required to go to site:
    A.
    (i)      All hdqrts. Officers required to go to the accident site should proceed by
             the 1st special train which will be carrying GM and other officers from
             Hdqrts.
    (ii)     This special train shall be arranged by Danapur/Sonpur Divisional
             Control Office, in consultation with Hdqrts Central Control. Scheduled
             departure time will be informed to Hdqrts. officers by their
             departmental functionaries in Hdqrts. Central Control.
    (iii)    GM will proceed to the accident site. COM shall stay back at zonal
             hdqrts. For co-ordination work.
    (iv)     Department wise, designations of officers who are required to go to site,
             and those who will be required to stay back in hdqrts. is given below:
                                   Site                      Hdqrts.
                    Department
             Medical               CMD                       Dy. CMD
             Commercial            CCM,CCM(G),               Dy. CCM(Claims),
                                   CCM(M&R),*                 Dy CCM (G)
             Mechanical            CME,CMPE(Dsl),            CWE, I JA Grade,
                                   CRSE,**
             Civil                 PCE,CTE,CBE, 3 JA 2 JA grade
                                   grade
             Electrical            CEE, CELE , 2 JA 2 JA grade
                                   Grade
             S&T                   CSTE,CSE, CSTE(Con) 2 JA grade
                                   Dy. CSTE (Tele)
             Operating             *                         COM,      CFTM,    Dy.
                                                             COM/ Chg.
             Safety                CSO**                     STM(Safety)/ DY CSTE
                                                             (Safety
             Security              CSC, Dy.CSC               SO to CSC
             Personnel             CPO,*                     Dy. CPO
             Accounts              FA&CAO,             Dy. Dy. FA&CAO
                                   FA(Traffic)
             Stores                COS, Dy. CMM(G)           CMM
            ** All other JA Grade, Senior and Junior Scale officers.
            * All other Senior and Junior Scale officers.
    (v)      PHODs should issue local instructions based on the above regarding
             supervisors who will be required to go to the accident site.
    (vi)     Only 3 supervisors of each department should stay back in hdqrts. All
             others should go to the accident site.




DMP 2011,ECR/ HJP                         55
(B)     OPERATING DEPARTMENT:
        Duties of the Operating Department in Hdqrts. are given in Chapter 9, under
        the heading ‘Disaster Response – Co-ordination Centers’.
(C)     SAFETY DEPARTMENT:
        CSO will proceed to accident site along with all other officers and supervisors
        of the Safety Organization. Duties of Safety Organization at accident site has
        been listed out in Chapter 11, under the heading ‘Site Management Plan-I’.
(D)     PUBLIC RELATIONS:
        Duties of the Public Relations Department are given in Chapter 15,
        under the heading ‘Media Management Plan.”

(E)      MEDICAL DEPARTMENT:
         1.    Formation of two team:
               (i)    On receipt of information regarding the accident where casualties
                      are expected, the doctor on emergency duty in the hospital
                      casualty would inform all other doctors and para medical staff
                      concerned.
               (ii)   Two teams of Doctors and Para medical staff would be
                       formed, Team ‘A’ and Team ‘B’.
               (iii)  Team ‘A’- headed by CMS/MS in-charge will rush to the accident
                      site immediately by ARMV along with 10 doctors and 15-20
                      paramedics.
               (iv)   Team ‘B’- headed by the senior most doctor amongst them will
                      stay back at the divisional hospital and perform duties as given
                      below.
               (v)    In case the accident site is far away from divisional
                       hdqrts., then injured passengers are unlikely to be
                       brought back to the divisional hospital for treatment.
                (vi) In that case, only bare minimum number of doctors
                      should be left behind for manning Team ‘B’ and most
                      of the available doctors should be rushed to accident
                      site as part of Team ‘A’.
2.       Duties of Team ‘A’:
         These are listed in detail in Chapter 12, under the heading ‘Site Management
         Plan-II’.
3.       Duties of Team ‘B’ :
         (i)   Team ‘B’ will establish an Emergency Cell in the Casualty Unit of
               Railway Hospital.
         (ii)  Contact adjoining divisions and organize movement of 2 more ARMVs to
               accident site, one from each end, as detailed in Chapter 3, (1.4)
      (iii)    Contact local hospital (Railway/Govt./Private) near the accident    site
              and ask them to rush their road ambulances along with necessary
              medical team to the accident site immediately.
         (iv)  Contact local hospital (Railway/Govt./Private) near the accident site to
               keep them in readiness to receive and provide medical treatment to
               injured passengers.
         (v)   Data Bank of medical facilities along the track is available section wise
               for each division in Divisional DM Plans. Copy of Divisional DM Plans
               should be available in the Hospital Emergency of Railway Hospital.
DMP 2011,ECR/ HJP                          56
      (vi)    The above Data Bank is also available in the ECR Web Site on Railnet at
              www.ecr.indianrail.gov.in. Details of name, address, telephone no.,
              facilities available etc. can be collected from this.
    (vii)      Arrange to send the following in the 2nd and 3rd Special trains carrying
               backup logistic support to the accident site, from each end: as many
               more medical teams as possible,
            -       adequate number of Safaiwalas & other health workers,
            -       members of SJAB, Scouts and Civil Defence personnel.
    (viii)     Co-ordinate with MS/CMD of adjoining Divisions/Zones and ask them
               to send their medical team to the accident site.
    (ix)       These medical team should be sent to the accident site by train/road or
               combination of train-cum-road, as feasible. In case suitable Railway
               vehicles are not available, taxis should be hired for this purpose.
    (x)        Adequate number of following items should be arranged and sent to
               accident site for the purpose of handling dead bodies:
            -       Shrouds.
            -       Polythene covers for dead bodies.
            -       Wooden Coffins.
            -       Dry ice.
    (xi)       One doctor will be available in Divisional Emergency Cell for
               maintaining liaison with UCC and the medical team at the accident site.
               Requirement of medicines required either at the accident site, or in
               various hospitals where patients have been admitted should be noted,
               procured and sent as required.
    (xii)      Prepare Railway Hospital to receive and provide treatment to injured
               passengers, as and when are brought back from accident site.
    (xiii)     Arrange to send anti snake venom 4 vials and other items in cold chain
               carrier.
(F)    COMMERCIAL DEPARTMENT:
       (i)    Sr. DCM should proceed to site of accident along with all other
              Commercial Officers except DCM. DCM will be available in Divisional
       Control Office for providing backup support.
       (ii)   A nominated supervisor should be authorized for withdrawing sufficient
              money from station earnings before proceeding to site.
       (iii) Similarly, CCM along with other HODs and other commercial officers
              from hdqrts. Will proceed to accident site as detailed at Section (A7)
              above.
       1.     Transportation of men and material to accident site:
              (i)     On duty commercial supervisor should ensure to dispatched the
                      maximum No.of TTE’s/TCs and licenced porter in uniform to the
                      accident side in case of Disaster.
               (ii) More TTEs/TCs can be sent by the 2nd and 3rd Special trains
                      carrying backup logistic support to accident site, from each end.
                      TTEs from the Divisional squad should also be utilized for this
                      purpose.
               (iii) After the first batch of staff has proceeded to the accident site in
                      the ART, the entire manpower of the commercial department
                      should be mopped up in order to send them on the 2nd and 3rd
DMP 2011,ECR/ HJP                          57
                           special trains which would carry backup logistic support to the
                           accident site, from each end. For this purpose 80% TCs/TTEs
                           from the entire division should be sent.
                    (iv)   2nd and 3rd Special trains should carry the following:
                              -  2 gas stoves, 4 gas cylinders, 1000 mineral water bottles,
                                 provisions for making poories, vegetables, tea, etc., would be
                                 rushed to the site. This will be augmented later if necessary.
                                 These will be arranged by the affected division and provided
                                 by catering personnel/IRCTC.
                             -   Sufficient cooks and catering staff from departmental
                                 catering or catering contractor (including IRCTC) would be
                                 ensured at the site for arranging tea, biscuits, packed meals
                                 like poories and vegetables to the stranded passengers,
                                 railways working force and other officials at site.
                (v)        Sr. DCMs should prepare section-wise nominations of catering
                           agencies both departmental and private for rushing to site. This
                           should be available in Divisional DM Plans.

2.      Helpline Enquiry Booths at stations:
        (a)   General:
              (i)   Helpline Enquiry Booths within ECR would be opened as below:
                    -     Originating and destination stations of the
                    accident involved train.
                    -     All junction stations within the jurisdiction of ECR falling on
                          the route of the train.
                    -     Divisional hdqrts.
                    -     Any other stations as may be decided.
              (ii)  Helpline Enquiry Booths on other Zonal Railways would also be
                    opened as follows:
                          - Originating and destination stations of the accident
                              involved train.
                          - All junction station falling on the route of the train.
                          - Divisional hdqrts of originating and terminating Zonal
                              Railways.
                          - Any other station as may be decided.
              (iii) Helpline Enquiry Booths shall have DOT telephones with STD,
                    Railway telephones with STD, fax machine, photocopier and a PC
                    with internet connection.
              (iv)  Helpline Enquiry Booths would be manned by computer literate
                    Sr. supervisors on round the clock basis.
              (v)   Helpline Enquiry Booths within the accident affected division,
                    should keep in touch with the Divisional Emergency Cell.
              (vi)  Divisional Emergency Cell will collect updated information
                    regarding all aspects of the accident from the UCC and pass on
                    the same to:
                          -      All Helpline Enquiry Booths within the division.
                          -      Emergency Cells of other divisions of ECR.
                          -      Hdqrts. Emergency Cell.
DMP 2011,ECR/ HJP                                 58
                    (vii) Such information should be received from UCC by E-Mail and
                          transmitted by E-Mail to all concerned. For this purpose all
                          Helpline Enquiry Booths should be provided with PCs with
                          internet connection.
             (viii)       Similarly, Helpline Enquiry Booths outside the accident
                          affected division, but within ECR jurisdiction should keep in
                          touch with Divisional Emergency Cell of their respective
                          divisions.
             (ix)         Hdqrts. Emergency Cell will collect updated information
                          regarding all aspects of the accident from the UCC and pass on
                          the same to:
                      - Emergency Cells opened on other divisions of ECR.
                      -       Emergency        Cells    opened    on    originating  and
                               terminating Zonal railways.
             (x)          Helpline Enquiry Booths should not contact the accident site or
                          the UCC directly.
(b)     Accident details to be available
             (i)      Accident details would include number of dead and
                        injured.
             (ii)     Break up of type of injuries, such as grievous, simple etc.
             (iii)    Disposal of injured passengers in various hospitals.
             (iv)     Names of injured passengers.
             (v)      Officials incharge of Helpline Enquiry Booths would display the
                      list of injured passengers on the notice board.
             (vi)     For this purpose Computer printout of E-Mail received should be
                      taken out and displayed at number of places at the station.
             (vii) Normally, list of injured passengers is available quickly since most
                      injured passengers are conscious and are in a position to give
                      details of their names, addresses etc.
                (viii) Identification of dead bodies takes much longer since either
                      -       they were traveling alone, or
                      -       their companions are injured and are not in a
                                position to identify them, or
                      -       their companions have also perished.
             (ix)     Under such circumstances it is possible to identify dead bodies
                      only when relatives come from their home town.
             (x)      This aspect of identification of dead bodies and reasons for delay
                      should be explained to the public.
             (xi)     Number of dead bodies identified, and their names should be
                      available.
             (xii) This information would continue to be updated once every 3 hrs.
        (c)     Information regarding running of trains :
             (i)      Departure of unaffected front portion of the accident
                        involved train, and its expected time of arrival at
                        destination.
             (ii)     Departure of unaffected rear portion of the accident
                        involved train, its diverted route, and expected time of
                        arrival at destination.

DMP 2011,ECR/ HJP                           59
                    (iii)       Expected date and time of starting of relatives special from
                                originating and destination stations of the accident involved
                                train, its stoppages enroute and its expected time of arrival at
                                intermediate stations.
                    (iv)        Free passes to be give to relatives of dead and injured for going
                                to the accident site . These passes will be issued by WLI who
                                should be drafted into Helpline Enquiry Booths.
                    (v)         Details of other trains that were scheduled to run on the
                                accident affected section, but have been:
                            -      Delayed,
                            -      Regulated,
                            -      Diverted,
                            -      Rescheduled,
                            -      Short terminated,
                            -      Cancelled.
(d)     Refunds:
        (i)      Booking counters at stations be augmented for granting of refund to
                 large number of passengers who have been unable to either complete or
                 commence their journey as a result of the accident.
        (ii)     Refund of money should be granted for trains:
                               -     Delayed,
                               -     Regulated,
                               -     Diverted,
                               -     Rescheduled,
                               -     Short terminated,
                               -     Cancelled.
           (iii)       Staff manning Refund counters should be thoroughly familiar with
                       rules for granting of refunds under such circumstances.
           (iv)        Sufficient amount of cash should be available at these Refund
                       counters for this purpose.
(G)     MECHANICAL DEPARTMENT
        ((i)     Sr. DME as well as AME should proceed to site of accident. DME will be
                 available in Divisional Control Office for providing backup support.
        (ii)     Similarly, CME, CMPE (Dsl), CRSE and other JA grade officers from
                 hdqrts. will proceed to accident site as detailed at Section (A7) above.
        1.       Rushing of men and material to site:
                 (i)    2 ARTs with 140 T crane should be moved to the accident site, one
                        from each end as detailed in Chapter 3.
                 (ii)   In addition to above, Brake Down Special should be sent from
                        other base stations within ECR, so that additional rescue
                        equipment such as cutters, spreaders, hydraulic jacks etc. are
                        available.
                 (iii)  BD Special without Crane should be requisitioned from adjoining
                        divisions also so that additional rescue equipment such as
                        cutters, spreaders, hydraulic jacks, generators, lighting equipment
                        etc. are available as detailed in Chapter 3.
                 (iv)   The aim should be to ensure one ART with 140 T crane
                        along with one BD special at each end of the accident site.
DMP 2011,ECR/ HJP                                   60
                      Provision should be made for availability of standby crane driver
                    (v)
                      on each ART working at site, so that ARTs work round the clock.
              (vi)    Road cranes of sufficient capacity should be arranged so that
                      these cranes can start working from the center while the 140T
                      cranes can continue working from either end.
              (vii) Trucks should be arranged for carrying BD equipment near to
                      accident involved coaches, so that the site of accident can be
                      approached from the middle, and more         work centers can be
                      opened up simultaneously.
(H)     SECURITY DEPARTMENT:
        (i)   Sr. DSC will proceed to the site by ARMV along with maximum number
              of RPF personnel. Only one officer will stay back at divisional hdqrts.
         (ii) Similarly, CSC/RPF will proceed to accident site along with Dy. CSC as
              detailed in Section (A7) above. CSC/RPF will assume control and take
              necessary steps for discharging duties allotted to Security department.
        1.    Rushing of men and material:
              (i)     On receipt of first information the nearest RPF Post should muster
                      maximum available manpower within the shortest possible time
                      and dispatch them to the site of accident, by fastest available
                      means.
              (ii)    Simultaneously, the Post/Outpost in charge would requisition
                      additional manpower from adjoining RPF Posts.
              (iii)   He should also pass on the information to Local Police and Police
                      Control Room, local Fire Brigade, Hospitals, local voluntary
                      organizations and the like at the earliest.
              (iv)    Divisional Security Control shall get reinforcement from
                      neighbouring posts/outposts, reserve line, divisional hdqrts. or
                      zonal reserve and send them by the ART. If they could not be sent
                      by the ART then they should definitely be sent by the 2nd and 3rd
                      Special trains carrying backup logistic support to the accident
                      site, from each end.
              (v)     In case any RPSF battalion or Company is located in the vicinity,
                      men can be requisitioned from there for dealing with such
                      emergent situations till additional force is available from other
                      sources.
              (vi)    Additional RPF personnel from Zonal hdqrts. should be
                      shouldered and sent to accident site.
              (vii) Additional RPF personnel available throughout the division should
              be alerted and sent to the accident site by the 2nd and 3rd special trains
              carrying backup logistic support of men and material, from each end.
              (viii) While sending reinfrorcement, the Divisional Security Control shall
              ensure that the necessary equipment required for rescue, recovery and
              protection of the scene of incident are provided as follows:
                      -       Torches      (1per     person)     and    other    lighting
                              arrangements.
                      -       Nylon ropes (1kms) and poles for segregating the affected
                              area.
                      -       4 loud speakers for making announcements.
                      -       10 stretchers and first aid equipment.
DMP 2011,ECR/ HJP                           61
                    -           Digital Camera for photographing the scene (both on
                                negative and slide films)
                         -      Video recording of rescue and salvage operations
                                 and connected administrative arrangements.
        2.     Co-ordinate with Local Police:
               Maintain constant liaison with IG/GRP and ADG/GRP for
                following
               (i)          Rushing of all available GRP personnel to the accident site.
               (ii)         Obtaining additional manpower from the local police for
                            purpose of crowd control.
               (iii)        Issue of necessary instructions to local police for giving
                            expeditious clearance for starting restoration work.
               (iv)         Issue of necessary instructions to SP of the district for waiving
                            off formalities of Post Mortem on dead bodies
(I)     ELECTRICAL DEPARTMENT:
        (i)    Sr. DEE (G) as well as AEE(G) should proceed to site of
              accident. DEE(G) will be available in Divisional Control Office
              for providing backup support.
        (ii)   Sr. DEE/TRD as well as AEE/TRD should proceed to site of accident.
               DEE/TRD will be available in Divisional Control Office for providing
               backup support.
        (iii)        Similarly, CEE, CEE(Op). and other JA grade officers from hdqrts.
                     will proceed to accident site as detailed at Section (A7) above.
        (iv)         Main responsibility of Electrical Department will be regarding site
                     illumination and OHE.
        (v)          Maximum number of electrical staff should be sent by 2nd and 3rd
                     Special trains for installation and operation of electrical equipment.
        (vi)         Officers staying back in divisional hdqrts. shall maintain constant
                     liaison with site and find out quantum of assistance required by way
                     of men and material.
        (vii)        These should be rushed to accident site either from:
               -         Railway sources within the division, or
               -         Railway sources from adjoining divisions and zones, or
               -         Non-Railway sources within the division
(J)     SIGNAL & TELECOMMUNICATION DEPARTMENT:
        (i)    Sr. DSTE as well as ASTEs should proceed to site of accident. DSTE will
               be available in Divisional Control Office for providing backup support.
        (ii)   Similarly, CSTE along with HODs and other JA grade officers from
               hdqrts. Will proceed to accident site as detailed at Section (A7) above.
        (iii) Main responsibility of S&T Department will be for providing
                effective and adequate means of communication.
               1.        Rushing of men and material to site:
               (i)          Sr. DSTE along with ASTE will carry the following to the
                            accident site:
                         -      Satellite phone.
                         -      FAX cum printer,
                         -      two 25 W VHF sets along with antenna and battery
                         -      10 numbers 5 W walkie-talkie sets.
               (ii)      He will be accompanied with at least two TCI and two          TCM.
DMP 2011,ECR/ HJP                             62
                    (iii)   As per requirement TCI/TCM, SIs of the section and maximum
                                   number of telecom staff should be sent for installation and
                            operation of telecom equipment. They should go to the site of
                            accident either by ART or latest by 2nd and 3rd Special trains
                            carrying backup logistic support to the accident site, from each
                            end.
                    (iv)    Satellite phones of HQ and one FAX machine will be carried in GM
                            special by at least two TCI and two TCM.
                    (v)     All mobile phones available with the Division should also be
                            rushed to site for emergency use.
                    (vi)    Sufficient number of spare batteries and battery chargers for these
                            mobiles should also be taken to accident site.



                    Arranging communication at site:
                    (i)     DSTE in the division will immediately come to divisional control
                            office and ensure setting up of all communication
                            arrangements as required.
                    (ii)    DSTE will keep a record of the numbers of Railway telephones,
                            BSNL telephones, IMMERSAT phones provided at site and
                            telephones provided at Helpline Enquiry Booths. This
                            information shall be passed on to the Divisional Emergency
                            Cell.
                    (iii)   He should liaison with BSNL officials in the area for immediate
                            provision of additional BSNL telephone/hot lines at the
                            accident spot, nearest station and at Helpline Enquiry Booths
                            duly utilizing assets under his disposal where required.
                    (iv)    Should hire sufficient number of cell phones and send them to
                            accident site.
                    (v)     Obtain E-Mail addresses of Emergency Cells set up on other
                            Divisional and Zonal Hdqrts.

        3.          Communication at Hdqrts. and Divisional Emergency Cells:
                    (i)   Communication arrangements are required to be provided at
                          ECR Hdqrts. Emergency Cell immediately.
                    (ii)  2 BSNL Telephones,one having STD facility are already
                          available in the Hdqrts. Central Control. Dynamic locking code
                          of the telephone is available with CHC/Emergency. FAX
                          machine is also provided on one BSNL telephone in the
                          Emergency control.
                    (iii) Apart from this telephone, 4 other BSNL telephone numbers (2
                          with STD facilities) should be made available in Hdqrts.
                          Emergency Cell for use by Chief Emergency Officer. These
                          should be temporarily transferred from officer’s chambers.
                    (iv)  One FAX machine shall be provided on one BSNL telephone.
                    (v)   2 Railway telephone numbers with STD facilities should also be
                          made available.

DMP 2011,ECR/ HJP                                  63
                    (vi)        2 Mobile telephones should also be made available in Hdqrts.
                                Emergency Cell.
                    (vii)       Similar Communication arrangements should also be provided
                                in the Divisional Emergency Cell.
        4.          Communication at Helpline Enquiry Booths:
                     (i)    Helpline Enquiry Booths are to be opened at all important stations
                            en-route of the affected train as mentioned at Section (F2a) above.
                      (ii) Location of these Helpline Enquiry Booths will be on Platform No.
                            1 of their respective stations.
                      (iii) 2 BSNL phones should be identified and kept pre-wired to the
                            Helpline Enquiry Booths so that these can be energized at short
                            notice.
                      (iv) Similarly, 2 Railway phones should be identified and kept pre-
                            wired to the Helpline Enquiry Booths so that these can be
                            energized at short notice.
                      (v) One FAX machine, Photocopier and PC with internet connection
                            and printer should also be provided at Helpline Enquiry Booths.
                            These should also be kept pre-wired so that these can be
                            energized at short notice.
                      (vi) Stations at which such arrangements are to be made and
                            telephones which are to be utilized should be identified by Sr.
                            DSTE with approval of DRM.

(K)     ENGINEERING DEPARTMENT:
        1.   Rushing men and material to accident site:
             PCE along with HODs and other JA grade officers will proceed to
             accident site by the special train organized for this purpose as detailed
             at Section (A7) above.
             SrDEN/C and DEN concerned will proceed to the site of accident by
             ARMV. In the absence of SrDEN/C, the next senior most DEN of the
             Division will proceed along with the concerned DEN. In the absence of
             DEN of the Section, DEN of the adjoining Section will proceed by
             ARMV.It is expected that AEN and PWI of the Section would have
             already reached the accident site before arrival of ARMV. In cases, where
             the PWI and AEN are based at divisional hdqrts., they should move
             along with staff by ART. At least, 2 SSE/Works and 1 SSE/Bridge
             should move along with their staff by the ART.
        2.   Mobilization of work force:
         (i) Sufficent nos. of workmen alongwith PWI & Black smith are required to
             reach the site of the accident. For this purpose, labour specials will be run
                    from the specified destination as decided by the Divisional Engineering Control.
          (ii)       ½ Km of rails, sleepers and fittings and one set of 1 in 12 and 1 in 8 ½
                    turnouts are available in the ART. The Mechanical and Operating Departments
                    will ensure that part ‘C’ of ART (consisting of additional Engineering Material
                    Wagons) shall follow the ART. The additional half Km. of matching materials
                    and one set of 1 in 8 ½ and 1 in 12 turnouts shall be kept in the Track Depot
                    of the Division. For loading of this material, 2 BFRs and 2 BCX wagons should
                    be immediately placed for the dispatched to the site of accident. This will be
                    ensured by the SSE (P.Way) Track Depot and Divisional Engineering Control.

DMP 2011,ECR/ HJP                                   64
      (iii)          At least two nos. of JCBs available with the ballast depot contractor shall be
                     immediately moved.
      (iv)           The bulldozer available at DHN ART will be moved by special train arranged by
                     DhanabadDivision.
      (v)            SrDEN/DEN in Divisional Emergency Control will request concerned authority
                     (Army/State Govt. Deptt.) for bulldozer/earthmoving machinery in the area.
(L)           IT Department:
              (i)  CSO’s room which will be used as Hdqrts. Emergency Cell should be provided
                     with a 2nd PC from STM/Safety’s room.
              (ii)   Similarly Two PCs should also be provided in the Emergency Cell of Div.
                     Control office connected to Railnet and the E-Mail addresses.
              iii)   PCs in various Helpline Enquiry Booths at different stations should all be made
                     functional, connected to railnet and made ready for receiving and sending E-
                     Mails
              (iv)   Following information should be uploaded on to ECR’s Website as quickly as
                     possible:
                     (a)    List of injured and deceased passengers:
                            -     Names of stations where Helpline Enquiry Booths have been
                                  opened along with their telephone numbers.
                            -     Accident details would include, number of injured passengers
                                  rescued.
                            -     Break up of type of injuries, such as grievous, simple etc.
                            -     Disposal of injured passengers in various hospitals.
                            -     Names of injured passengers- coach wise.
                            -     Number of dead bodies recovered.
                            -     Number of dead bodies identified.
                            -     Names of deceased passengers.
                     (b)    Details of trains which have been diverted, regulated, short terminated,
                            cancelled or rescheduled.
                     (c)    Details of special trains which are to be run:
                            -     Passenger special carrying passengers of front portion of accident
                                  involved train.
                            -     Passenger special carrying passengers of rear portion of accident
                                  involved train.
                                    -      Relatives special from originating and terminating stations
                                           of the accident involved train.




DMP 2011,ECR/ HJP                                    65
                                    Chapter-9

          DISASTER RESPONSE-CO-ORDINATION CENTERS
1.      Rushing of ARMVs &ARTs to accident site:
        (i)     After ARMVs and ARTs have been ordered, PNL should locate diesel
                powers for these ARMVs and ARTs.
        (ii)    First available diesel powers should be nominated, even by
                 temporarily detaching from a Mail/Express train on run, if
                  necessary.
        (iii) If diesel power is not readily available and OHE is functional up to the
                next junction station, then ARMVs and ARTs should be moved out by
                Electrical loco and diesel powers can be changed en-route.
        (iv)    In case a diesel power is not available on the division, then it should be
                requisitioned from adjoining divisions.
        (v)     Movement of ARMV and ART should never be clubbed together. ARMV
                should be started first and moved separately for faster movement.
        (vi)    ARMVs and ARTs should be dispatched from the base station, within the
                target time stipulated. Departure of ARMVs and ARTs should not be
                delayed on any account including arrival of doctors or officers. Anybody
                who is left behind can proceed later on either by GM special or by next
                special train or ever by road.
        (vii) ARMVs must be run out within the target time, even without full
                complement of doctors, if necessary. This will ensure that other doctors
                who are available at accident site can utilize facilities of ARMV after its
                arrival at site.
        (viii) ARMVs and ARTs should be moved on top priority taking precedence
                over all other trains. They should not be stopped anywhere en-route for
                picking up any one.
        (ix)    Running lines at 7 stations on either side of the accident effected block
                section should be kept clear of all trains. In case there are any stabled
                loads, the same should be lifted.
        (x)     Freight trains on run towards accident site should be reversed and
                returned.
        (xi)    Fresh stabling, if any, should be done beyond 7 stations on either side.
        (xii) Even for stabling beyond 7 stations, both Up and Dn loop lines should
                not be blocked at the same station.
        (xiii) For stabling beyond 7 stations, Up loop and Dn loop should be blocked,
                at alternate stations.
2.      Diversion,        Regulation,     Short     termination,      Cancellation      and
        Rescheduling of Mail/Express/Passenger trains:
        (i) The moment information is received about the accident, all Mail/Express
             trains on run towards the accident involved section should be stopped.
             They should not be advanced beyond the last Jn. from where they can be
             diverted.
        (ii)    They should be regulated at convenient stations before a
                  decision is taken regarding their further movement. This
                  decision should normally be taken within the next one hour.

DMP 2011,ECR/ HJP                            66
        (iii)       Trains should preferably be regulated at stations where food
                     can be arranged.
        (iv)        However, too many trains should not be simultaneously brought to a Jn.
                    station for regulation, since it may create law and order problems.
        (v)         It is better to keep them moving slowly so that passengers do not agitate.
                    In such cases, a caution order may be served to the driver to proceed at
                    30 kmph.
        (vi)        Passenger trains can be run out to the next convenient location and
                    thereafter terminated so that their rakes are available for use.
        (vii)       Hdqrts. Emergency Cell shall decide on the following in consultation
                    with adjoining Railways and Coaching Directorate of Railway Board:
                                  -      Diversion,
                                  -      Regulation,
                                  -      Short termination,
                                  -      Cancellation,
                                  -      Reschedulling.
        (viii)          The above decision regarding diversion etc. should be taken in about
                        an hours time after ARMVs, ARTs, GM special have been run out and
                        there is a slight lull in the information flow.
        (ix)            As far as possible, trains which are already on run should be
                        diverted. They should not be short terminated, since this will create
                        problem of dispersal of passengers.
        (x)             Trains should be diverted from the last possible Jn. station onwards
                        so that maximum number of passengers can detrain at their proper
                        destination stations. (For example, in case of an accident on the
                        PNBE-MGS section, Up trains towards New Delhi should be diverted
                        from PNBE and not from ASN itself).
        (xi)            Sr.DEE/OP& Sr DME/P would be in-charge of co-ordination with
                        operating department regarding requirement and availability of crews
                        etc.
        (xii)           Sr.DEE/OP& Sr DME/P will take into consideration changing traffic
                        requirement because of diversions etc. and accordingly plan crew
                        deployment.
        (xiii)          Adjoining divisions should be informed about these diverted trains so
                        that spare crews can be sent to interchange points.
        (xiv)           For diverted trains, drivers and guards having necessary road
                        learning should be arranged.
        (xv)            Drivers nominated for working these diverted trains should be
                        empanelled for working Mail/Expresses as per Railway Board’s
                        instructions.
        (xvi)           Crews should also be planned for diesel engines sent to the accident
                        site working ARMVs, ARTs, other special trains and likely to be held
                        up there till restoration.
        (xvii)          The Diesel power should be deployed in Accident affected section as
                        per requirement of Accident site incharge
        (xviii)         3 sets of diesel crews should be planned for each diesel loco deployed
                        at the accident site.

DMP 2011,ECR/ HJP                                67
        (xix)    If necessary, diesel crews should be arranged from adjoining divisions
                 also.
        (xx)     In the absence of Sr.DEE/OP& Sr DME/P, DEE/OP & DME/P will
                 perform this function.
3.      Running of Special trains:
        Following special trains will be required to be run in the given order of priority:
        (i)      ARMVs.
        (ii)     ARMV from the other end.
        (iii)    2 additional ARMVs from adjoining divisions, one from each end.
        (iv)     ART.
        (v)      ART from the other end.
        (vi)     2 additional BD Special one from each end.
        (vii)    1st special train carrying GM and other officers from hdqrts. and
                 some left over officers from division (in case it passes through the
                 divisional hdqrts.).
        (viii)   Unaffected front portion of the accident involved train in case the
                 same can be moved.
        (ix)     Unaffected rear portion of the accident involved train in case the
                 same can be moved.
        (x)      In case the front and rear portions cannot be moved, then they
                 should be left as they are.
        (xi)     2 empty coaching rakes, one from either end for clearing unaffected
                 passengers of the accident involved train.
        (xii)    2nd and 3rd special trains for accident site, one from each end,
                 carrying logistic backup support, material and additional manpower
                 from junction stations. These should normally be run out 2-3 hrs.
                 After arrival of ARMV, carrying DRM and other divisional officers at
                 the accident site.
        (xiii)   Before these 2nd and 3rd special trains are run from each end, railway
                 staff at all stations en-route should be informed regarding running of
                 these trains so that supervisory staff of all departments, from Jn.
                 stations can go to the accident site on these trains.
        (xiv)    2 light engines should be stationed, one at each station on either side
                 of the accident involved block section.
        (xv)     2 Engineering specials, one from each end, carrying engineering
                 material and gangmen from the section.
        (xvi)    Running of 2 passenger special for carrying relatives to the site of
                 accident. These trains will be started from the originating and
                 destination stations of the accident involved train and will be given
                 same stoppages as the accident involved train for picking up relatives
                 enroute. This is to be co-ordinated by Hdqrts. Emergency Cell in
                 consultation with Railway Board.
        (xvii)   Arrangement for the visit of MR/MOSR, CRB and other Board
                 Members to the accident site should be made in coordination with
                 the Safety Directorate and Secretary, Railway Board.
        (xviii)  2 empty coaching rakes, one from either end for being stabled at
                 convenient locations where watering and charging facilities are
                 available. These stabled rakes will be used for housing the staff
                 working at accident site.
DMP 2011,ECR/ HJP                            68
4.      Sequence of movement of ARMVs and ARTs into the accident effected
        block section:
        (i)    The sequence of sending and taking out various trains into and out of
               the accident affected block section should be planned carefully.
        (ii)   Except for 140T cranes and Engineering specials, all other trains should
               be sent into the block section with engine leading so that they can reach
               faster.
        (iii) If the unaffected front and rear portions of the accident involved train
               can be pulled out, then these should be withdrawn before sending in
               ARMVs into the block section.
        (iv)   After the unaffected front and rear portions have been pulled out, both
               portions should be augmented by being patched up with extra coaches
               at the first Jn. station enroute.
        (v)        In case the front and rear portions cannot be pulled out then they
                   should be left as they are.
        (vi)       After the 1st pair of ARMVs reach adjacent stations from either side,
                   they should be sent into the block section, one from each end.
        (vii)      BD specials without cranes that have arrived should be pushed into
                   the block section after the ARMV so that use of additional cutters,
                   spreaders, hydraulic jacks etc. can be made.
        (viii)     After all equipments from BD specials have been unloaded at
                   accident site and staff have detrained, both BD specials should be
                   withdrawn. These should then be kept 4 stations beyond.
        (ix)       The 2nd pair of ARMVs that have been requisitioned should also be
                   moved on top priority. After BD specials have been withdrawn, these
                   ARMVs should be sent into the block section while the first ones are
                   still there.
        (x)        In case 2nd pair of ARMVs arrive before BD special, then item no (ix)
                   should be carried out before item No. (vii) and (viii).
        (xi)       Both ARTs with 140 T cranes should be regulated at least 1 station
                   before so as not to clutter up the adjacent station.
        (xii)      Empty coaching rakes that have been sent for clearing uninjured
                   passengers should be sent into the block section thereafter, while
                   both ARMVs are still there.
        (xiii)     After transshipment of passengers, both empty coaching rakes
                   should be pulled out and run out as passenger special to the original
                   destination of the accident involved train.
        (xiv)      After the work of ARMVs is over, all of them should be withdrawn and
                   returned back.
        (xv)       The front and rear portion of the accident involved train should now
                   be withdrawn by sending diesel light engines into the block section.
        (xvi)      Last of all both ARTs with 140 T crane should be marshaled as per
                   site requirement and sent into the block section with crane leading,
                   one from each end.
        (xvii)     Tower wagons should be sent in Block Section from each end
                   following the ART.


DMP 2011,ECR/ HJP                          69
5.      Setting up Emergency Cells in Divisions:
        (i)    Divisional Emergency Cell shall be opened immediately after
                receipt of information of the accident at Divisional Control
                Office.
        (ii)   This     unit   will   exercise   control,   co-ordinate     and   arrange
                supplementary assistance to the accident site.
        (iii) It shall function in a separate cubicle at Divisional Control Office
               provided with centralized communication networks, hot line to the site
               and hdqrts.
        (iv)   Sr. DOM will be over all in charge of the Divisional Emergency Cell and
               will function as the Divisional Emergency Officer for the purpose of
               managing relief and restoration operations from divisional level.
        (v)       In case Sr. DOM is not available, DOM (Movement) will be the
                  Divisional Emergency Officer.
        (vi)      In case both officers are not available, any other officer nominated by
                  DRM will take over charge.
        (vii)     Requirements of all departments for movement of men and materials
                  to the accident site shall be conveyed to the Divisional Emergency
                  Officer, who shall arrange their movement.
        (viii)    Timings of 2nd and 3rd special trains to be moved from each end to
                  the accident site, carrying backup logistic support will be conveyed to
                  all concerned beforehand.
        (ix)      Divisional Emergency Cell will maintain:
               - Telephone and FAX numbers of the accident site. These should be
                  maintained functionary wise for each functionary available in the
                  UCC.
               -      Similarly telephone and FAX numbers of functionaries
                       available in CAC should also be available with the
                       Divisional Emergency Cell.
               -      E-Mail addresses of UCC, CAC, Helpline Enquiry Booths and
                      Hdqrts. Emergency Cell.
               -      Names and phone numbers of hospitals where injured
                       have    been    admitted/shifted,    along    with     number   of
                       patients.
        (x)       Divisional Emergency Cell will collect updated information regarding
                  all aspects of the accident and pass on the same either telephonically
                  or by E-Mail to:
               -      All Helpline Enquiry Booths within the division.
               -      Hdqrts. Emergency Cell.
        (xi)      Divisional Emergency Officer on duty shall chronologically record all
                  information and instructions received or given in a logbook.
        (xii)     For Dhanbad division, similar Emergency Cell will also be opened at
                  BRKA/CPUControl Office. DTM/BRKA/CPU will function as
                  Emergency Officer and discharge all duties listed above.
        (xiii)    In addition to the Division where accident has taken place similar
                  Emergency Cells will be opened in other Divisional Control Offices of
                  ECR that are involved in restoration and relief operations. Chief
                  Emergency Officer will decide division where Emergency Cells are to
                  be opened.
DMP 2011,ECR/ HJP                           70
        (xiv)    Helpline Enquiry Booths outside the accident affected division, but
                 within ECR jurisdiction should keep in touch with Divisional
                 Emergency Cell of their respective division.
       (xv)      If necessary, similar emergency cells will be opened at other major
                 terminals as decided by Chief Emergency Officer.
       (xvi)     After relief, rescue and restoration work is completed, winding up of
                 Divisional Emergency Cells shall be decided by DRM.
6.     Setting up Emergency Cells in Hdqurts:
       (i)    Hdqrts. Emergency Cell shall be opened immediately after receipt of
              information of the accident at Hdqrts. Office.
       (ii)   This    unit     will  exercise    control,   co-ordinate    and    arrange
               supplementary assistance to the accident site.
       (iii) It shall function from a separate room in ECR Hdqrts. office provided
              with centralized communication network, hot line to UCC and
              Divisional Emergency Cell.
       (iv)   CSO’s chamber in ECR hdqrts. Office should be converted into Hdqrts.
              Emergency Cell for the duration of the disaster till the proper
              functioning of Multi Disaster Resistant contralRoom.
       (v)    CFTM will be over all in charge of the Hdqrts. Emergency Cell and will
              function as Chief Emergency Officer for the purpose of managing relief
              and restoration operations from Hdqrts. level.
       (vi)   In case CFTM is not available, Dy. COM/Chg. will be Chief
              Emergency Officer.
       (vii) In case both officers are not available, any other officer nominated by
              COM will take over charge.
       (viii) Requirements of all departments for movement of men and materials to
              the accident site from adjoining zones and divisions shall be conveyed to
              the Chief Emergency Officer, who shall arrange their movement.
   (ix) Hdqrts. Emergency Cell will maintain:
                - Telephone and FAX numbers of the accident site. These
                    should be maintained functionary wise for each functionary
                    available in the UCC.
              -      Similarly telephone and FAX numbers of functionaries
                 available     in   CAC    should     also   be    available   with   the
                      divisional emergency cell.
              -      Telephone and FAX numbers of Helpline Enquiry Booths that
                     would have been set up at various stations on adjoining zones.
              -      E-Mail addresses of UCC, CAC, Helpline Enquiry Booths and
                     Divisional Emergency Cells set up on other Divisions of ECR.
              -      E-Mail addresses of Emergency Cells opened on train
                     originating/terminating Divisions & Zones and Safety Directorate
                     Emergency Cell in Railway Board.
              -      Names and phone numbers of hospitals where injured
                     have     been    admitted/shifted     along    with     number    of
                     patients.
              (x)Hdqrts. Emergency Cell will collect updated information regarding all
              aspects of the accident and pass on the same either telephonically or by
              E-Mail to:
              -      Emergency Cells opened on other divisions of ECR,
DMP 2011,ECR/ HJP                          71
                -         Emergency Cells opened on originating and terminating Zonal
                          railways.
                 -        Safety Directorate’s Emergency Cell in Railway Board.
                 (xi) Hdqrts. Emergency Cell will monitor movement of ARMVs/ARTs etc.
                        coming from adjoining Zones/divisions.
                 (xii) Assistance from Defence, Para military establishments, State Govts.
                        Should be coordinated by Hdqrts. Emergency Cell as and when
                        required. Officials to be contacted and their telephone numbers are
                        indicated in Chapter 23,20 & 21.
                 (xiii) Chief Emergency Officer on duty shall chronologically record all
                        information and instructions received or given in a logbook.
                 (xiv) SDGM shall monitor various important media channels to keep
                        track of media reporting. Suitable correction /clarifications may
                        also be issued, if required.
                 (xv) After relief, rescue and restoration work is completed, winding up of
                        all Emergency Cells on ECR shall be decided by COM.
7.      Manning of Divisional/Hdqrts, Emergency Cell in shift duty :
        (i) Divisional/Hdqrts. Emergency Cell shall be manned round the clock by
             officers.
        (ii) In addition to officers of the Operating Department, there will be officers of
             Engineering, Mechanical, S&T, Electrical, and commercial, Medical,
             Security and Personnel departments in the Divisional/Hdqrts. Emergency
             Cell round the clock.
        (iii) Divisional Emergency Cell will be manned by Senior Scale/Junior Scale
                 officers of all departments round the clock.
        (iv)      Similarly, Hdqrts. Emergency Cell will be manned by JA Grade/Senior
                 Scale officers of all departments round the clock.
        (v)      Senior most officer of each department who is available in the
               division/hdqrts. Shall be on duty in the Divisional/Hdqrts. Emergency
               Cell during the day shift
        (vi) Senior most officer of each department shall issue a duty roster for his
               own department for the night shift
        (vii) Round the clock roster should cover both officers and supervisors.
        (viii) Same officers and supervisors should be repeated each day without any
               change or rotation, up to winding up of Emergency Cell. This will
               maintain continuity and will ensure that experience gained on the first
               day can be gainfully used on subsequent days.
8.      Liaison with Railway Board:
        Hdqrts. Emergency Cell will maintain constant liaison with Safety
        Directorate’s Emergency Cell in Railway Board regarding following activities:
        (i)      Movement of additional ARMVs and ARTs from adjoining zones.
        (ii)     Movement of additional diesel powers from adjoining zones.
        (iii) Diversion,          Regulation,    Short    termination,    Cancellation  and
                 Rescheduling of Mail/Express trains.
        (iv)     Arrangement of men and material as required from adjoining
                 zones and their expeditious movement.
        (v)      Opening of Helpline Enquiry Booths on other Zonal Railways as
                  follows:

DMP 2011,ECR/ HJP                            72
                    -Originating    and      destination    stations   of    the  accident
                      involved train.
               -     All junction stations falling on the route of the train.
               -      Divisional hdqrts. of originating and terminating divisions.
               -     Zonal     hdqrts.    of    originating    and    terminating    Zonal
                     Railways.
               -     Any other station as may be decided.
        (vi)   Movement program for visit of MR/MOSR, CRB and other Board
               Members to the accident site.
        (vi)   Assistance required from Defence, Para Military organizations, State
               Govts. Should be conveyed to Railway Board who shall coordinate the
               same.
        (vii) Assistance required from Defence, Para Military organizations, State
               Govts. Should be conveyed to Railway Board who shall coordinate the
               same.
        (viii) 3 hourly progress reports on the rescue and relief work shall be
               communicated to Safety Directorate’s Emergency Cell in Railway Board.
9.      Duties of Additional Divisional Railway Manager:
        (i)    Undertake making of announcements over local TV channel and cable
               network for all supervisory staff to rush to the accident site.
        (ii)   Ensure that functionaries of different departments in Divisional
               Emergency Cell carry out duties assigned to them as per Zonal DM Plan.
        (iii) Monitor movement of assistance from other divisions/zones
        (iv)      Co-ordinate with State Govt.
        (v)       Co-ordinate with defence and Para Military authorities.
        (vi)      Monitor various important media channels to keep track of media
                  reporting. Suitable corrections/clarifications may also be issued, if
                  required.




DMP 2011,ECR/ HJP                           73
                        Chapter-10
      DISASTER RESPONSE – ASSISTANCE FROM ADJOINING
                     DIVISIONS/ZONES
1.      Necessity of assistance from adjoining Division/Zones:
(i)     No division can be equipped to handle a disaster of such a large magnitude
        like Ferozabad or Gaisal.
(ii)    Assistance has to be sought from adjoining Divisions/Zones.
(iii)   A division is normally expected to handle an accident of the magnitude
        involving up to 100 injuries (Grievous + Simple). Threshold levels have been
        given in terms of injuries, because initially it is difficult to estimate number of
        casualties.
(iv)    Whenever number of injuries is estimated to go beyond 50, assistance should
        be sought for from adjoining Divisions/Zones.
(v)     This is to be co-ordinate by the Chief Emergency Officer in Hdqrts. Emergency
        Cell.
2.      Assessment of assistance from adjoining Division/Zones:
(i)     DRM after reaching the accident site should make an immediate assessment of
        likely injuries.
(ii)    Quick assessment is an absolute in order to ensure that assistance from
        adjoining divisions can be rushed at the shortest possible time.
(iii)   Assessment made by DRM should be based on number of coaches involved.
(iv)    As a thumb rule, for each coach that has capsized, 30 injuries should be
        estimated.
(v)     Total injuries estimated would be equal to no. of coaches x30.
(vi)    This should be conveyed to Sr. DOM in Divisional Emergency Cell and Chief
        Emergency Officer in Hdqrts. Emergency Cell.
(vii) Based on the above figures, decision should be taken and assistance rushed
        from adjoining divisions and zones.
3.      Scale of assistance from adjoining Division/Zones:
(i)     As a thumb rule, assistance should be sought from adjoining division in case
        of any disaster.
(ii)    In case of every disaster, following should be used as an approximate guideline
        for deciding level of assistance required:
        -         Threshold level injury >50   injury >100      injury >150
        -         No. of teams       1 team    2team              3 team
        -         ARMVs              2           3                2+2
        -         140 T Crane        2           3                2+2 BDs
(iii)   Complement of staff in each team sent by adjoining divisions/zones will be as
        per norms given below:
        -         Officer in charge            Senior Scale
        -         Doctors                      5
        -         Para-medical staff           10
        -         Commercial officers          2
        -         Commercial supervisors       10
        -         Commercial Staff             20
        -         Personnel Supervisors        5
        -         Group ‘D’ staff              20
        -         RPF                          1 platoon
DMP 2011,ECR/ HJP                             74
4.      Assistance from Defence & Para Military forces:
        (i)     Assistance should be sought from nearest army & Para-military
                establishments.
        (ii)    Railway staff no matter how dedicated and loyal, are not experts in
                extricating dead bodies, handling injured passengers, their evacuation
                etc.
        [iii] Army has the necessary expertise and are trained and equipped to handle
                such war like situation.
        (iv)    Therefore, divisional/zonal hdqrts. Should get in touch with the nearest
                army command and request for necessary assistance.
        (v)     Selected telephone numbers of Army and Para-military establishments
                are given in Chapter- 23 & 20.
        (vi)    Additional telephone numbers of Army are given in Divisional DM Plans.
5.      Departmental assistance from adjoining divisions/zones:
        (a)     S&T Department:
        (i)     Satellite telephones from ARTs of adjoining divisions.
        (ii)    Mobile Telephones from each ART of adjoining divisions
(b)     Electrical Department:
         (i)    Generators from ARTs of adjoining divisions.
        (ii)    Lighting equipments from ARTs of adjoining divisions.
        (iii) Portals and OHE masts.
(c)     Civil Engineering:
         (i)    Additional workmen are required who are to be moved from adjoining
                divisions/zones.
         (ii)   Each such division sending assistance should move workers along with
                artisans and PWIs.
        (iii) One DEN and one AEN each should also move to the site of accident
                from each such division.




DMP 2011,ECR/ HJP                          75
                              Chapter-11
                         SITE MANAGEMENT PLAN-I

       There are 2 aspects of Disaster Management work at an accident site. Firstly,
rescue relief and restoration operation which is carried out by one set of
functionaries. Second aspect pertains to rehabilitation of accident involved
passengers, taking care of dead bodies, dealing with their relatives etc. for which a
different set of functionaries are required. For managing these 2 distinct aspects of
DM work that are required to be discharged by railways, two separate
establishments should be set up at an accident site.
1.     Unified Command Center (UCC):
       (i)    Unified Command Centre (UCC) should be set up at the accident site.
       (ii)   This will be some kind of a control office to be located near the centre of
              the accident site.
       (iii) This is basically meant for catering to operational needs of railway in
              rescue, relief and restoration work.
       (iv)   UCC is to be manned by staff of relevant departments such as:
              -      Medical,
              -      Commercial,
              -      Operating,
              -      Safety,
              -      Security,
              -      Public Relations,
              -      Mechanical,
              -      Electrical,
              -      S&T,
              -      Civil
       (v)    UCC will be provided with all facilities similar to a control office.
       (vi)   Adequate lighting with generator backup should be provided in the UCC.
       (vii) Adequate number of telephonic links to Divisional Emergency Cell and
              Hdqrts. Emergency Cell should be provided. Preferably each department
              in the UCC should be given an independent telephone.
       (viii) Satellite telephone should be installed in the UCC.
       (ix)   UCC should be provided with FAX, Photocopier, PCs and Loudspeakers.
       (x)    PC/Laptop should be connected to internet for E-Mailing of detail
              update to all concerned, including Divisional Emergency Cell, Hdqrts.
              Emergency Cell and Helpline Enquiry Booths.
       (xi)   A big banner displaying ‘UNIFIED COMMAND CENTER’ should be put
              up at a prominent place at the entry to the shamiana.
       (xii) Similarly there should be sufficient number of signages indicating the
              way to UCC on approach roads etc.
       (xiii) UCC at the site will be manned by sr. Supervisors on round the clock.
       (xiv) Officers will not be permanently stationed in UCC. They will move about
              the entire accident site supervising and monitoring working of their
              department at different activity centers. However, they will keep coming
              to the UCC off and on and will kept in tough with their departmental
              functionaries in UCC.

DMP 2011,ECR/ HJP                          76
        (xv)    Various functionaries in the UCC will monitor and co-ordinate the
                working of their departments, and assistance required by them, if any.
        (xvi) Each functionary at the UCC will maintain a log book. Flow of
                information both incoming and outgoing would be recorded along with
                the time and names of officers/staff who were given the message.
        (xvii) UCC will basically supervise the working of 2 LCCs and co-ordinate with
                Divisional and Hdqrts. Emergency Cells.
        (xviii) Functionaries of different departments in LCCs should provide updated
                information regarding progress of work to their counterparts in UCC.
        (xix) This updated information should be provided once in every 3 hrs. as per
                the following timings:
                -      1/- hrs.
                -      4/- hrs.
                -      7/- hrs.
                -      10/- hrs. & like wise
2.      Local Command Centers (LCC)
        (i)     Depending on the spread of the accident site, Local Command Centers
                (LCC) on the same pattern as the UCC should be set up.
        (ii)    If the site is spread out over 300-400 mts. 2 LCCs should be set up.
        (iii) Representatives of same departments as in UCC should be present in
                LCCs also. However, they should be either one or at most 2 men per
                department.
        (iv)    LCCs will serve as co-ordination centers for various teams that are
                working spread out over different geographical locations.
        (v)     Each LCC will oversee the working of DM teams at one end of the
                accident site.
        (vi)    Jurisdiction of each LCC will extend to all men and materials belonging
                to 2 ARMVs, BD special and 1 ART at that end of the accident site.
        (vii) One SAG officer of Mechanical department will be overall in charge of
                each LCC.
        (viii) LCCs should be provided with loudspeakers for making announcements.
        (ix)    LCCs should be provided with direct telephonic links to UCC.
        (x)     However, LCCs should not be provided with telephonic links to either
                Divisional Emergency Cell or Hdqrts. Emergency Cell. This will ensure
                that there is minimum telephonic disturbance from outside to teams
                which are actually working at the accident site. It will also ensure that
                outflow of information from accident site goes from UCC only.
        (xi)    Members of different teams of each department working at the accident
                site in rescue, relief and restoration work should provide updated
                information regarding progress of work to their respective functionaries
                at the LCC.
        (xii) This updated information should be provided once every 3 hrs. As
                detailed at 1 (xix) above.
3.      Need for setting up of Central Assistance Center:
        (i)     Relatives of passengers who arrive at an accident site are already
                traumatized by the tragedy.
        (ii)    They arrive at an unknown location with no place to stay, no friend or
                acquaintances and not knowing whom to turn to.

DMP 2011,ECR/ HJP                           77
        (iii)      The problem is made even more challenging since many relatives and
                   next of kin come from far flung areas in some other state.
        (iv)       Being semi-literate and from different parts of the country some of them
                   are not even familiar with the local language. For them even
                   communicating becomes a problem.
        (v)        In addition to above, complex legal formalities and multiplicity of paper
                   work is required to be completed before dead bodies are handed over to
                   their next of kin.
        (vi)       For taking care of relatives of passengers, providing them with succour
                   in their hour of agony and for guiding them sympathetically, some kind
                   of an assistance centre is required.
4.      Formalities required to be completed by relatives of passengers:
        (a)        Sequence of formalities that are required to be completed by relatives of
                   injured passengers includes:
               (i)         Locating the name of the passenger on reservation charts, in case
                           passenger was traveling in reserved commodation.
              (ii)         Going through the list of injured and dead passengers to find out
                           whether the name appears.
             (iii)          In case the name is not available in the list, then taking a round
                         of different hospitals to find out whether their relatives has been
                         admitted in one of them in an unconscious state.
             (iv)         Hospitals are generally at separate locations, sometimes even in
                         different towns; and commuting becomes a problem.
             (v)         In case the passenger can be located in one of the hospitals, they
                         have to find out the severity of injuries, likely period of
                         hospitalization etc.
             (vi)        Collect the ex-gratia paid by railways.
             (vii)       Try and locate missing luggage of the injured passenger. For this
                         they have to take a round of the building where all unclaimed
                         luggage have been kept.
             (viii)      Next they have to arrange for a place for them to stay.
                (ix)     Arrange for medicines/diet etc. and payment of hospital bills, if
                         required.
                (x)      Thereafter, they have to keep in touch with the hospital and get
                         their relative released.
        (b)        Additional formalities that are required to be completed by next of kin of
                   dead passengers include:
                  (i)      In case the passenger could not be located in any of the hospitals,
                           then they have to go to the building where unidentified dead
                           bodies have been kept.
                  (ii)     Take a round of various rooms where bodies have been kept,
                           examine each body and try and locate their near and dear one.
                   (iii)    Identify the dead body, if the same has been extracted by then.
                   (iv)    Otherwise wait for all bodies to be extracted and try and identify
                           their relatives.
                   (v)     In case they fail to identify the same then they have to go through
                           photographs of unidentified bodies taken at site.
                   (vi)    After the body is finally identified, they have to produce proof of
                           relationship for railways to entertain their claim.
DMP 2011,ECR/ HJP                             78
              (vii) Obtain medical death certificate from the railway doctor.
              (viii) Obtain post mortem report, from the Govt. doctor who has
                     performed post mortem on the body.
              (ix)   Obtain official death certificate from the local municipality.
              (x)    Accept of ex-gratia payment from railways.
              (xi)   Collect forms for lodging claim for compensation in RCTs.
              (xii) Take over custody of dead body from the local police.
              (xiii) Perform last rites at the same place or take back the body to their
                     native place, depending on circumstances.
              (xiv) Make arrangements for their return journey back to their native
                     place.
5.      Problems encountered by relatives:
        (i)   Each of these formalities are under the jurisdiction of a different agency,
              either railway, or police, or civil administration, or local administration.
        (ii)  In such a situation the level of co-ordination between these various
              agencies leaves much to be desired.
        (iii) Sometimes it even takes up to 48 hours before all these documentary
              formalities can be completed.
        (iv)  In most cases, relatives have to run from pillar to post for completing all
              these formalities and the bitter experience leaves them permanently
              antagonized towards railways.
        (v)   For this purpose a single window clearance system should be available
              for relatives and next to kin.




DMP 2011,ECR/ HJP                           79
6.      Combined Assistance Center (CAC):
        (i)    The UCC should have a Combined Assistance Centre (CAC) located
               towards the rear site, away from the track, for rendering help to
               passengers and their relatives.
        (ii)   This is basically meant for catering to requirements of passengers and
               their relatives/next of kin, and for providing a single window clearance
               for all types of formalities.
        (iii) CAC should be separate from the UCC so that it does not interfere with
               normal rescue and relief work.
        (iv)   CAC will be manned by staff of relevant departments such as:
               -       Operating,
               -       Medical,
               -       Commercial,
               -       Security,
               -       Personnel
        (v)    There should be only one such CAC, and all railway resources should be
               pooled into it.
        (vi)   LCCs should not have any small CAC located in the rear. It is likely to
               create logistic problems.
        (vii) A big banner displaying ‘COMBINED ASSISTANCE CENTER’ should be
               put up at a prominent place at the entry to the saminana.
        (viii) Similarly there should be sufficient number of signages indicating the
               way to CAC on approach roads etc.
        (ix)   Railway staff fluent in the language of relatives should be posted for
               doing work of interpreters.
        (x)    Post mortem formalities should be waived off so that number of
               formalities gets reduced by one.
        (xi)   Different counters should be provided in sequence for each of these
               formalities, so that the entire exercise can be completed in about an
               hour.
        (xii) Functionary concerned from the local Municipality who issues Official
               Death Certificates should be made to come and sit in the CAC so that
               these certificates can be issued immediately without any delay.
        (xiii) CAC should have different counters for various purposes in following
               sequence:
               (a)     Reservation chart, for locating the name.
               (b)     List of dead and injured along with name of hospital. The name of
                       passenger involved should be checked up from the list of dead or
                       injured, if available, and their current status informed.
               (c)     Counter for providing commercial supervisor or WLI as escort
                       along with a vehicle, for accompanying the relatives and going to
                       hospitals or mortuary.
               (d)     Railway doctor for issue of Medical Death Certificate.
               (e)     Govt. doctor for issue of Post Mortem Certificate, in case the same
                       is necessary.
               (f)     Municipality official for issue of Official Death Certificate.
               (g)     Local Police for issue of authority for handing over of dead body.
               (h)     Claims counter-Payment of ex-gratia and issue of Claims
                       Compensation form.
DMP 2011,ECR/ HJP                           80
                    (i)Counter for helping performance of last rites in case relatives
                       decide to cremate the body there itself.
               (j)     Pass counter for issue of return journey pass.
               (k)     Return journey facilitation counters for making arrangements for
                       return journey.
7.      First Aid Posts:
        (i)    Medical Posts should be provided in both UCC and CAC.
        (ii)   Medical Post in UCC will provide first aid to injured passengers after
               extrication, assess their injuries and make arrangements for sending
               them to nearby hospitals.
        (iii) Medical Post in CAC will keep all records of injured and dead
               passengers, names of hospitals where they have been admitted etc.
        (iv)   FA posts should be provided in LCCs.
        (v)    This will be meant for treating passengers and classifying their injuries
               before they are sent for admission to various hospitals.
8.      Setting up of UCC, LCC and CAC:
        (i)    One SSE/Works shall be exclusively responsible for setting up of these
               facilities. He shall undertake the following:
               -       move along with sufficient staff for setting up of these facilities.
               -       immediately start setting up of the tentage accommodation after
                       taking out tents and shamianas provided in ARTs.
               -       In addition, he should also requisition agencies which provide
                       tentage accommodation on contract. Details of such agencies have
                       been given in Divisional DM Plans.
        (ii)   Bridge Line staff will assist in setting up tentage and above mentioned
               facilities. Dy. CE/Bridge will also move to the site and in case, bridge is
               not involved, he will take full charge of tentage arrangements.
        (iii) Bridge Unit will take with them sufficient Manila ropes, wire ropes,
               survey instruments, binoculars, helmets, life jackets, ladders and other
               equipment. Nylon ropes should be sufficient in length to ensure
               barricading at sites and camping areas.
        (iv)   Sufficient facilities for erecting temporary stage/scaffolding etc. should
               also be organized, if required at site.
        (v)    Few temporary toilets should be provided at one location in addition to
               number of urinals at 3 or 4 places.
        (vi)   Water tankers will be ordered for supplying water at site and
               arrangements shall also be made for drinking water.
        (vii) Temporary kitchen in tents/shamianas is to be set up so that catering
               unit or IRCTC can provide cooked food to staff working at accident site.
        (viii) About 100 folding chairs should also be arranged.
        (ix)   Bridge Line staff will have list of divers who in case of emergency can be
               hired for rescue or restoration operations wherever site is surrounded by
               deep water.
        (x)    Signages for both UCC and CAC should be provided at prominent
               locations.

9.      Collection and Dissemination of Information-Channel of Communication:


DMP 2011,ECR/ HJP                            81
        The following would be the responsibility and channel both for collection as
        also dissemination of information. Before each shift goes off duty, details of
        work done should be updated in the LCC.
        The LCC should in turn update the UCC regarding the latest progress. This
        updated information would be conveyed to Divisional Emergency Cell every 3
        hrs.
        (a)   Number of dead and injured-Medical department:
        (i)   Medical department at site should confirm the number of dead.
        (ii)  Doctors in charge of various teams working on different coaches should
              give 3 hrs reports to Medical counter in LCC who in turn will inform
              UCC.
        (iii) Number of injured passengers.
        (iv)  Type of injuries, whether grievous, minor or trivial.
        (v)   Names of injured, and names of various hospitals where injured have
              been sent.
        (b)   Identification of dead bodies-Commercial department :
        (i)   Ex-gratia paid to injured.
        (ii)  Number of dead bodies identified.
        (iii) Ex-gratia paid to dead.
        (iv)  No. of bodies handed over to relatives.
        (c)   Number of coaches dealt with-Mechanical department:
        (i)   No. of coaches thoroughly searched.
        (ii)  No. of coaches made off track.
        (iii) No. of coaches yet to be dealt with.




DMP 2011,ECR/ HJP                          82
                             Chapter-12
                      SITE MANAGEMENT PLAN-II
      Nominated officials from various departments arriving at site by ARMVs and
ARTs form part of the Disaster Management Team. Officials representing each
department are responsible to ensure that assigned duties of their respective
departments are efficiently carried out. Senior officers of each department will also
ensure that their work is synchronized with that of functionaries of other
departments for quick rescue, relief and restoration operation.
(A)   Members of the Disaster Management Team:
      1.   Disaster Management Team normally comprises members of
           following departments:
           (i)    Trained railway men from Medical, Commercial, Safety, Electrical,
                  S&T, and Mechanical, Engineering, Security, Personnel and other
                  departments.
           (ii)   In case of fire accidents, trained fire service personeel shall form
                  part of this unit.
           (iii)  In case of an accident on water body, divers and naval cadets will
                  also be part of the team.
           (iv)   In case of sabotage or bomb explosion, bomb disposal squads and
                  GRP/Local Police will also be involved.
           (v)    Various rescue units shall accompany ARMVs, ARTs or move by
                  road as quickly as possible.
      2.   Officers-in-charge of Site (OC Site):
           On arrival of ARMV at accident site DRM shall take over as OC Site from
           the senior most officer of the accident involved train. On arrival of 1st
           Special train carrying GM and other hdqrts. officers, GM shall be OC
           Site. In the absence GM, the senior most officer shall be OC site. He will
           be responsible for forming Core Groups as required and direct them to
           carry out efficient rescue, relief and restoration operations.
      3.   Rescue, Relief and Restoration Operation:
         DM Team on arrival by ARMVs and ARTs shall undertake following actions:
           (i)       Crowd Control and Law and Order.
           (ii)      Rescue operation.
           (iii)     Relief operation.
           (iv)      Video coverage of accident site.
           (v)       Installation of Communication Network.
           (vi)      Clearance from State Police for restoration.
           (vii)     Preservation of Clues and Evidence.
           (viii)    Media Management at site.
           (ix)      Salvage operation.
           (x)       Restoration operation.
      4.   Photography:
           Prior to starting restoration work at an accident site, divisions should
           undertake suitable video film coverage to the extent feasible. Still
           photography by digital camera should also be undertaken extensively for
           its obvious advantages. The photograph should be taken from a vantage
           point and from as many angles as possible so as to give a bird’s eye view
           as also close up photographs.
DMP 2011,ECR/ HJP                        83
                    (i)     Such photographs should clearly indicate:
                            -     Severity of the accident.
                            -     illustrate the damage to P-Way, Rolling Stock, Signal, OHE
                                  and other structures and equipment.
                    (ii)    Separate set of photographs to be taken to preserve clues and
                            evidence of sabotage if suspected.
                    (iii)   Victims and unidentified bodies should also be extensively
                            photographed as detailed in (II)(Xvi)below.
(B)     General:
        For efficient Disaster Management, responsibilities of various departments are
        to be executed by deputing responsible officers and supervisors. Important
        duties of such officers/supervisors are enlisted as follows:
        1.     OC Site:
               (i)    Ensure setting up of UCC, CAC and LCCs at the earliest.
               (ii)   Collect information from OC Site of IAT.
              (iii)   Take stock of the situation and plan for efficient rescue operation.
               (iv)   Estimate quantum of assistance required for each department
                      from:
                      -      within the division,
                      -      adjoining divisions of ECR,
                      -      adjoining zones,
                      -      non-railway agencies.
               (v)    Channelise local resources to supplement available railway
                      resources.
               (vi)   Ensure that duties of various functionaries of different
                      departments as laid down in ECR’s Zonal DM Plan are carried out.
               (vii) Ensure co-ordination among all departments for efficient rescue,
                      relief and restoration operation.
               (viii) Ensure information to SP Police and District Magistrate.
               (ix)   In case of sabotage, direct RPF to obtain quick clearance from
                      State Police.
               (x)    In case of serious explosions or fire, clearance from Controller of
                      Explosives is to be obtained.
               (xi)   Give prima facie cause of the accident along with forecast of
                      expected date and time of restoration.
               (xii) Ensure timely information on the progress of rescue, relief and
                      restoration work every 3 hrs. With following details:
                      -      Number of coaches searched.
                      -      Number of injured passengers recovered.
                      -      Nature of injuries to passengers.
                      -      Number of bodies recovered.
                      -      Number of bodies identified.
                      -      Number of coaches dealt with.
                      -      Supplementary assistance required, if any.
               (xiii) Forecast for completion of each activity mentioned below should
                      also be firmed up. These target dates and times should be
                      communicated to all officers and supervisors at accident site:
                      -      Re-railment,
                      -      Track fitness,
DMP 2011,ECR/ HJP                                 84
                     -      OHE fitness,
                     -      Points and inter-locking,
                     -      Clearance of section,
                     -      Movement of first train.
        2.    Duties of Divisional Railway Manager:
              (i)    Ensure that functionaries of different branches at the accident site
                     carry out duties assigned to them as per Zonal and Divisional DM
                     Plan.
              (ii)   Co-ordinate with Divisional Emergency Cell regarding assistance
                     required.
              (iii)  Co-ordinate with Civil Authorities especially with regard to:
                     -      Requisitioning of buses from State transport authorities,
                            with drivers for round the clock duty.
                     -      Waiving off of Post Mortem formalities.
                     -      Positioning of Municipal Official in the CAC for issuing of
                            Official Death Certificate.
        3.    Formation of two teams at accident site for round the clock working:
              (i)    At the accident site, departmental officers available from both
                     hdqrts. and division shall be formed into two teams for round the
                     clock.
              (ii)   PHODs/CHOs shall be available on duty during the day time.
              (iii)  PHODs/CHODs shall take on the spot decision regarding
                     composition of the team for night shift for their respective
                     department. This composition should not normally be changed
                     during the stay at the accident site.
              (iv)   Branch Officers shall be available on duty during the day time.
              (v)    Branch Officers shall take on the spot decision regarding
                     composition of the team for night shift for their respective
                     department. This composition should not normally be changed
                     during the stay at the accident site.
              (vi)   Similarly, supervisors availably from both hdqrts. and divisions
                     shall also be put in two teams.
(C)     Duties of Operating Department:
        Immediately after getting the information.
         (i)  All sectional TIS and Supervisory SSs should be directed to reach the
              accident site by first available means.
        (ii)  Similarly additional RG/LR staff from the section should be sent to 3
              stations on either side so that SMs can be free for going to accident site.
        (iii)   Since considerable amount of shunting is required to be performed at
              adjoining stations, 2 traffic supervisors in 2 shifts should be posted at
              adjoining stations on each side.
        (iv)  Ensure that special trains are sent into the accident affected block
              section according to the sequence detailed in Chapter-9, Section 4.
        (v)   Ensure proper marshalling of crane while proceeding to the accident
              spot in the block section.
        (vi)  Ensure that Engineering vans of the ART are placed nearest to the
              accident site. For this purpose, Engineering van/wagon should be
              placed closet to site of accident by sending it in pushing condition.

DMP 2011,ECR/ HJP                           85
        (vii)  Ensure prompt clearance of stranded passengers at the site in
               coordination with the Divisional Emergency Cell.
        (viii) Regarding running of special trains, keep in touch with Divisional
               Emergency Cell and given requirement from site.
(D)     Duties of Safety Department:
        (i)    Preserve all clues and evidences regarding probable cause of the
               accident and ensure that these do not get disturbed till police clearance
               is received.
        (ii)   Ensure that video/still photographs by digital cameras are taken as
               required.
        (iii) Ensure that joint measurements, observations are recorded in the
               prescribed Proforma before restoration work begins.
        (iv)   Ensure that unaffected rolling stock is moved away from the site and
               thereafter stabled at convenient location for further examination during
               accident inquiry.
        (v)    Ensure that evidence of train staff, station staff and public are recorded
               on the spot.
        (vi)   Addresses of passengers willing to give statements later should also be
               obtained.
        (vii) Ensure that special trains are sent into the accident affected block
               section according to the sequence detailed in Chapter 9, Section 4.
(E)     Duties of Medical Department:
        1.     Main functions:
        Main functions of the Medical department can be broadly classified as:
               (a)    Taking an initial round of hospitals and assessment of situation.
               (b)    Taking out injured passengers from accident involved
                      coaches.Attending to injured passengers and giving them
                       First Aid.
               (c)    Preparing list of injured passengers.
               (d)    Classification of their injuries.
               (e)    Transporting them to hospitals and getting them admitted.
               (f)    Post admittance hospital care of the injured.
               (g)    Dealing with dead bodies.
               (h)    Preservation of dead bodies.
        2.     General:
               (i)    Ensure collecting blood and urine samples of train crew in case
                      the same is necessary.
               (ii)   Organize as many road ambulances as possible at the accident
                      site.
               (iii)  Data Bank of Divisional DM Plans have names, telephone
                      numbers and contacted on phone for sending road ambulances
                      along with team of doctors.
               (iv)   Set up Medical Counter in UCC and CAC for passenger assistance.
               (v)    Set up First Aid Posts in LCCs.
        3.     Site management:
               (i)    Leader of Team ‘A’ (Normally CMS/MS In-charge of the Division)
                      would take control of the site, co-ordinate relief measures and
                      distribute duties amongst doctors available as detailed below:

DMP 2011,ECR/ HJP                           86
                    (ii)   Different teams and groups will be formed for discharging various
                           duties of the Medical department as detailed in Section (E1) above.
                           Each team should consist of 4-6 members and each group should
                           consist of 3-5 teams, depending upon requirement.
                    (iii)  One group of doctors will take a round of various hospitals where
                           injured passengers have already been admitted. (Para 4 below)
                    (iv)   One group consisting of 4-5 teams of doctors and para-medics will
                           take out injured passengers and dead bodies from accident
                           involved coaches. (Para 5 below)
                    (v)    One team will attend to injured passengers and given them First
                           Aid and other medical treatment. (Para 6 below)
                    (vi)   One team will prepare list of injured passengers, note down details
                           of their injuries and classify them. (Para 7 & 8 below)
                    (vii) One team would be in-charge of transporting injured passengers
                           to hospitals and getting them admitted. (Para 9 below)
                    (viii) One team would be in-charge of post admittance hospital care of
                           the injured. (Para 10 below)
                    (ix)   One team will deal with dead bodies after these have been
                           extracted from coaches. They will prepare a list and arrange for
                           their preservation. (Paras 11 & 12 below)
                    (x)    In case sufficient doctors are available then more groups should
                           be formed for rescue operations. (Para 5 below)
        4.          Taking an initial round of hospitals:
                    (i)    Separate doctors will be deputed to visit each hospital where
                           injured passengers have already been shifted.
                    (ii)   One commercial officer will also accompany doctors and make a
                           general assessment.
                    (iii)  At the hospital, they should collect information about
                           dead/injured persons, their name, age, sex, address telephone
                           No., name and telephone no. of relatives/friends, nature of the
                           injury, etc.
                    (iv)   These information should be immediately communicated to
                           CMS/MS at accident site by using local PCO/Cell phone etc.
                    (v)    Prepare a list of persons dead/injured already in hospitals in three
                           copies by using carbon paper.
                    (vi)   The list thus prepared is to be signed by railway doctor on duty in
                           the hospital. One copy is to be handed over to the Commercial
                           Department.
                    (Vii) 2nd copy to be kept with the doctor in charge as office copy and the
                           3rd copy to be given to paramedical staff to get multiple
                           photocopies for further distribution.
                    (viii) One copy should also be sent to CAC for being fed into the PC
                           provided in the CAC.
                    (ix)   The initial list prepared should be updated at regular intervals, as
                           and when any change occurs.
        5.          Taking out injured passengers:
                    (i)    Maximum number of doctors should be deputed for this activity.
                    (ii)   This group should consist of at least 4-5 teams. If numbers
                           permit, more such teams should be formed.
DMP 2011,ECR/ HJP                                 87
                    (iii) Teams involved in rescue operation should ensure rapid access to
                          all injured passengers.
                    (iv)  Theyshould take assistance of mechanical/Engineering/RPF staff
                          to extricate injured passengers.
                    (v)   Each team will join up with teams of Mechanical staff who would
                          also be involved in extracting dead and injured from coaches.
                    (vi)  Maximum number of coaches should be tackled simultaneously,
                          except those that have climbed on top or have telescoped into one
                          another.
                    (vii) Coaches should be thoroughly searched including lavatory and
                          vestibule portions before abandoning and moving on to the next
                          coach.
        6.          Attending to injured passengers:
                    (i)   One team will be asked to provide medical treatment to injured
                          passengers immediately after their evacuation from coaches.
                    (ii)  Ensure stabilization of condition of injured passengers already
                          taken out from coaches, before they are dispatched to hospitals by
                          road.
                    (iii) In case of patients in critical condition where stabilization of
                          condition at site is not possible, they should be moved
                          immediately by road ambulance or shifted to ARMV.

        7.          Preparing list of passengers:
                    (i)   Collect list of injured passengers prepared by TS/TTEs and assess
                          the situation.
                    (ii)  Separate lists to be prepared coach wise.
                    (iii) The list should contain following details:
                          -      If found Conscious: Name, Sex, Age, Identification marks,
                                 address, ticket number, originating and destination station.
                          -      If found Unconscious: Approximate age, sex, identification
                                 marks, ticket number and other particulars if relatives and
                                 friends are available.
                    (iv)  Once the preliminary list of injured passenger has been prepared,
                          the list should be signed by the CMS/MS In charge and a copy
                          handed over to commercial department.
                    (v)   The list of injured passengers will thereafter be updated
                          periodically, as rescue and relief work continues.
        8.          Classification of Injuries:
                    (i)   Injuries are classified as under:
                          (a)    ‘Grievious’ injuries as defined below.
                          (b)    ‘Simple’ but excluding ‘trivial’ injuries such as abrasions or
                                 bruises.
                    (ii)  Following are considered to be grievous injuries (as per section
                          320 of the Indian Penal Code):
                          (a)    Emasculation
                          (b)    Permanent privation of sight of either eye.
                          (c)    Permanent privation of hearing of either ear.
                          (d)    Privation of any member or joint.

DMP 2011,ECR/ HJP                                 88
                    (e)   Destruction or permanent impairment of powers of any
                          member or joint.
                   (f)    Permanent disfigurement of head or face.
                   (g)    Fracture or dislocation of a bone or tooth.
                   (h)    Any hurt which endangers life, or which cause the sufferer
                          to be during the space of twenty days, in severe bodily pain
                          or unable to follow his ordinary pursuits.
             (iii) Injuries other than those defined above are considered to be
                   simple injuries.
             (iv)  Apart from injuries defined above, there may be cases where a
                   passenger or trespasser receives only petty abrasions or bruises.
                   These are of trivial nature and technically speaking should not be
                   taken as injuries.
             (v)   As a thumb rule, any injury requiring hospitalization of more than
                   48 hrs. is grievous, hospitalization of less than 48 hrs. is simple,
                   and any injury not requiring hospitalizations at all is trivial.
             (vi)  Classify injured passengers into separate categories as grievous or
                   simple.
             (vii) Inform Commercial department for arranging ex-gratia payment.
      9.     Transporting injured passengers to hospitals:
             (i)   One team will be asked to arrange transport of injured passengers
                   to nearby hospitals.
             (ii)  Ensure expeditious transportation of injured either to AMRVs or to
                   nearby hospitals.
             (iii) Critically injured passengers should be transported by
                   means of road ambulances and other by means of ordinary road
                   vehicles.
             (iv)       Commercial staff should also be associated with transfer of
                        injured passengers to hospitals.
                  (v)   Before doctors and supervisors leave the accident site for hospital
                        duty, they should note down the DOT and Mobile Telephone No. of
                        the accident site, CMS, MS and other doctors at the site for quick
                        communication.
                  (vi)  Doctors going to different hospitals should have separate vehicles.
                  (vii) In case sufficient number of railway vehicles are not available,
                        they should hire taxis for their movement by withdrawing from
                        stations earnings.
        10. Post admittance hospital care:
                  (i)   One railway doctor, one commercial supervisor and one welfare
                        inspector should be deputed round the clock at each hospital.
                  (ii)  Normally one doctor should look after one hospital, along with a
                        commercial supervisor and WLI.
                  (iii) If large no. of hospitals are involved 2/3 hospitals may be given to
                        one doctor. In that case, the doctor, in consultation with
                        CMS/MS, should station himself at the hospital where maximum
                        no. of patients are admitted.
                  (iv)  Make an assessment about capabilities of the hospitals to handle
                        injured persons especially with reference to types of injuries they
                        have suffered. Decide whether the patient needs to be shifted to
DMP 2011,ECR/ HJP                                89
                           other hospital with better facilities and then arrange to shift the
                           patient.
                    (v)    In case any injured passenger succumbs to his injuries in the
                           hospital, then the doctor in-charge of that hospital should update
                           this fact to the medical counter at CAC.
        11.         Dealing with dead bodies:
                    (i)    Problem faced by rescue teams is regarding dealing of dead
                           bodies.
                    (ii)   On IR it is not clearly spelt out as to who will deal with them.
                    (iii)  Accident Manual is silent as to who will extricate dead bodies from
                           coaches, and then take them to either hospital or the mortuary.
                    (iv)   It can only be inferred that Medical Department will do this work.
                    (v)    In case of a major disaster, the usual complement of medical staff
                           in any ARMV is grossly inadequate for undertaking work of this
                           magnitude.
                    (vi)   Adequate number of Safailwals and other health workers who
                           have come to the accident site should be mobilized for this
                           purpose.
                    (vii) Often rescue and relief operations continues for more than 48
                           hours.
                    (viii) Dismembered bodies begin emitting foul odour after two days.
                           Carrying out this task under such circumstances became a real
                           problem.
                    (ix)   Target should be to extricate all dead bodies within 24 hrs.
                    (x)    Dead bodies should be dealt with coach wise, otherwise bodies
                           taken out from different coaches get mixed up.
                    (xi)   Bodies taken out from coaches should be stacked at quite some
                           distance from the track in front of respective coaches, in separate
                           lots, coach wise. While this may slow down the work initially, in
                           the long run it is more systematic since bodies don’t get mixed up.
                    (xii) Shift dead bodies from coaches to a nominated place at the
                           accident site with the help of paramedical staff, SJAB, Scouts,
                           Civil Defence, personnel, other railway staff and non-railway
                           volunteers available at site.
                    (xiii) Ensure covering of dead bodies with shrouds.
                     (xiv) Put cloth label (white cloth of 12”x9” written by Marker pen) on
                           each dead body on the chest just below the neck as below:
                           -      Date______________
                           -      Dead body Serial No._____________
                           -      Name________________
                           -      Age___________Sex__________
                           -      Coach No.______________
                    (xv) In case of unidentified dead bodies, against the item ‘name’, it
                           should be written as unidentified-1/unidentified-2, etc.
                           Approximate age should be estimated from the appearance, such
                           as between 35-45 years.
                    (xvi) 5 photographs preferably by digital camera should be taken of
                           each dead body. Two should be close up of face from in front and

DMP 2011,ECR/ HJP                                90
                            sideways, third should be with the label visible as per item (xiii)
                            above and fourth and fifth should be of full length of the body.
                    (xvii) If possible each body should also be video photographed.
                    (xviii) After photographs have been taken, each body should be placed
                            inside a body /plastic bag with zip having proper labeling system
                            where same information is also to be provided.
                    (xix) After this, bodies will be handed over to GRP or Local Police for
                            safe custody.
                    (xx) Take necessary steps to handle unhygienic condition that may
                            arise due to decomposed/mutilated bodies.

   12. Preservation of dead bodies:
            (i)    Numbering and photography of bodies should be done even when
                   relatives are on hand to claim the body.
            (ii)   Arrangements have to be made for a more permanent location for
                   them till such time as the next of kin arrive to claim these bodies.
            (iii)  In all such accidents passengers are invariably separated from
                   their belongings. As such in many cases, there are no tickets or
                   other identification papers on their persons.
            (iv)   This problem is further compounded in unreserved coaches where
                   no reservation charts are available.
            (v)    Identification problems come up in case of mutilated bodies also.
                   In such cases, photographs are better means of identification.
            (vi)   Arrange hiring of a couple of big halls, for keeping bodies.
            (vii) Rooms should preferably be at a single locations so that relatives
                   do not have to go around from mortuary to mortuary.
            (viii) A large building having number of rooms would be ideal for
                   storing them. Best option would be to take over a school building
                   temporarily.
            (ix)   Arrange to move dead bodies to nominated buildings being used
                   as temporary mortuaries.
            (x)    Bodies should be neatly lined up with their numbers prominently
                   displayed and kept in different rooms coach-wise.
            (xi)   Notice Board outside the building should display the room nos.
                   where bodies extracted from a particular coach have been kept.
            (xii) These details should also be pasted on a notice board outside each
                   room.
            (xiii) This will prevent unnecessary handling of bodies which in any
                   case would be in an advanced state of decomposition.
            (xiv) For dead bodies whose relatives are not readily available and delay
                   is expected, arrange for their preservation by dry ice etc.
            (xv) Procure following items from local market for dealing with dead
                   bodies:
                   -      Shrouds,
                   -      Polythene bags,
                   -      Coffins,
                   -      Dry ice


DMP 2011,ECR/ HJP                                 91
                    (xvi)   4 Commercial Supervisors should be put on round the clock duty
                            in the building housing the temporary mortuary for guiding
                            relatives as and when they come.

        (F)         Duties of Commercial Department:
                    1.     Main Functions:
                    Main functions of the Commercial department can be broadly classified
                    as:
                    (a) Withdrawal of cash from station earnings.
                    (b) Hiring of road vehicles.
                    (c) Providing beverages and catering to injured and uninjured
                          passengers.
                    (d) Initial round of hospitals and assessment of situation.
                    (e) Preparing list of injured passengers.
                    (f) Transporting them to hospitals and getting them admitted.
                    (g) Payment of ex-gratia to injured and next of kin of dead.
                    (h) Dealing with refund and claims compensation formalities.
                    (i) Taking charge of luggage and consignments.
                    (j) Post admittance hospital care of the injured.
                    (k) Taking care of relatives.
        2.          General:
                    (i)    Before Sr. DCM proceeds to accident site he should withdraw
                           sufficiently large amount of cash from station earnings. (Para 3
                           below)
                    (ii)   At the accident site, handpicked commercial supervisors should
                           be deputed for manning commercial counters in UCC and CAC.
                    (iii)  Each commercial counter in CAC is to be manned by one group as
                           detailed in Chapter 11, Section 6 (xiii)
                    (iv)   Different teams and groups will be formed for discharging various
                           duties of the Commercial department as detailed in Section (F1)
                           above. Each team should consist of 4-6 members and each group
                           should consist of 3-5 teams, depending upon requirement.
                    (v)    Separate teams and groups should be formed as detailed below,
                           headed by a commercial officer.
                    (vi)   One team will hire road vehicles for use and other related
                           activities. (Para 4 below)
                    (vii) One group will arrange beverages and food both for injured as also
                           for uninjured passengers. (Para 5 below)
                    (viii) One team will take an initial round of hospitals along with doctors
                           and assess the situation. (Para E4 above)
                    (ix)   One group should take care of uninjured passengers who have to
                           be cleared from the accident site. (Para 6 below)
                    (x)    One group will assist Medical department in preparing a list of
                           injured passengers, input the same into the PC in CAC. (Para E7
                           above and Para 7 below)
                    (xi)   One group will assist Medical department in shifting injured
                           passengers to hospitals (Para E9 above)
                    (xii) One group will assist the Medical department in preparing a list of
                           dead bodies and looking after them. (Paras E11 and E12 above).
DMP 2011,ECR/ HJP                                92
                    (xiii) One team will make ex-gratia payment to injured passenger and
                             next of kin of dead. (Para 8 below)
                    (xiv) One teams will deal with refund cases and claims compensation
                             formalities. (Para 9 below)
                    (xv) One group wills in-charge of unclaimed luggage and other
                             consignments. (Para 10 below)
                    (xvi) One group will be in-charge of post admittance hospital care of
                             injured and taking care of relatives as detailed in Chapter 14
                             under ‘Passenger care’.
                    3.       Withdrawal of cash from station earnings:
                             (i)     In order to meet accident related expenditure, officers can
                                     withdraw money from station earnings duly following the
                                     procedure incorporated in Commercial Manual Vol. II Rule
                                     No. 2425.
                             -       Departmental expenditure necessitated by floods, accidents
                                     or earthquakes, etc. (8)
                             -       Ex-gratia payments to persons involved in train accidents.
                                     (22)
                             (ii)    Before Sr. DCM leaves for accident site, he should withdraw
                                     sufficiently large amount of cash from station earnings to
                                     meet with immediate requirements at the site.
                             (iii)   More should be withdrawn subsequently as and when
                                     required.
                             (iv)    Procedure and accountal as detailed below should be
                                     followed. (Para 11 & 12 below)
                             (v)     A commercial supervisor should be nominated for this
                                     purpose and he should withdraw Rs. 5 lakhs and carry it
                                     with him, duly escorted by RPF personnel.
                    4.       Hiring of Vehicles:
                        (i)          A large number of road vehicles are required at an accident
                                     site for following purposes:
                             -       Taking injured passenger to hospitals.
                             -       Taking doctors and other railway officials to hospitals.
                             -       Clearance of uninjured passengers.
                             -       Taking dead bodies to mortuaries.
                             -       Bringing men and materials, etc. to accident site.
                             -       Taking unclaimed luggage for being kept in safe custody.
                             -       Taking relatives to hospitals and mortuary.
                             -       Other miscellaneous work.
                        (ii) For this purpose apart from whatever number of railway vehicles
                                may be available, extra road vehicles should be hired.
                        (iii) All road vehicles should be hired along with standby drivers for
                                round the clock duty.
                        (iv) At least 10 road vehicles should be attached to CAC for taking
                                relatives to hospitals mortuaries etc.
                        (v) Nominated railway staff to be attached to each hired vehicle
                                round the clock (even group ‘D’ would suffice), so that optimum
                                use can be made of the vehicle.

DMP 2011,ECR/ HJP                                 93
                       (vi)      Buses from State transport authorities should also be
                                 requisitioned along with extra drivers for round the clock duty.
                        (vii) One railway staff should be put in charge of each bus on round
                               the clock duty, who will accompany the bus wherever it goes and
                               bring it back in time (even group ‘D’ would suffice)
                        (viii) In case hospitals are in different towns, then road transport
                               buses should be put on fixed time round trip schedule for
                               shuttling relatives from CAC to various locations and back to
                               CAC.
                        (ix) All hired vehicles and requisitioned buses should have stickers
                               pasted on their front and rear windscreens indicating ‘RAILWAY
                               ACCIDENT DUTY’.
        5.          Catering arrangements:
                     (i) Arrangements for supply of food and beverages to not only injured
                            but also to other passengers of the accident involved train should
                            be swiftly organized.
                     (ii) Food and beverages should be supplied free of charge.
                     (iii) These may be arranged from railway sources or outside sources as
                            necessary, including IRCTC or their contractors.
                     (iv) To supplement Railway catering arrangements nearby dhabas and
                            hotels should be contacted and arrangements made for opening
                            up stalls at the site.
        6.          Clearance of uninjured passengers:
                     (i)       First of all, arrangements for water and food for stranded
                               passengers should be made.
                     (ii)      Announcement should be made for registering names of safe
                               passengers.
                     (iii)     Clearance of accident affected passengers from accident site
                               should be planned along with Operating branch who will provide
                               the empty coaching rake.
                     (iv)      Make announcement through PA system informing passengers
                               regarding their clearance from site either by:
                             -     Front portion of the accident involved train.
                               -    rear portion of the accident involved train,
                              -      empty coaching rakes that have been brought to the
                                     accident site,
                              -     road bridging that has been arranged.
                     (v)             Arrange adequate coolies for carrying passengers luggage
                                     while they transfer to the new train.
                     (vi)            In case of road bridging, arrange road transport to clear
                                     stranded passengers, record details of passengers
                                     dispatched and relay particulars to Divisional Emergency
                                     Cell.
                     (vii)           Senior-most official at site shall have powers to arrange
                                     conveyance for affected passengers free of charges by any
                                     available mode of transport and also incur expenditure for
                                     carriage of passenger’s luggage etc.


DMP 2011,ECR/ HJP                                 94
        7.          Preparing list of injured passengers:
                           (i)       Collect list of injured passengers prepared by TS/TTEs and
                                     assess the situation along with Medical department.
                           (ii)      Separate lists to be prepared coach wise by Medical
                                     department.
                           (iii)     The list should contain following details:
                           -         If found Conscious: Name, Sex, age, identification marks
                                     address, ticket number, originating and destination station.
                           - If found Unconscious: Approximate age, sex, identification
                                 marks, ticket number and other particulars if relatives and
                                 friends are available.
                      (iv)    Once the preliminary list of injured passengers has been
                              prepared, the list should be signed by the CMS/MS Incharge and
                              a copy handed over to commercial department.
                      (v)     This list should be input into the PC available in the CAC.
                      (vi)    The list should be E-Mailed to the Divisional Emergency Cell and
                              Hdqrts. Emergency Cell.
                      (vii) The list of dead and injured that is initially fed into the PC will
                              thereafter be updated periodically, as rescue and relief work
                              continues.
        8.          Amount of Ex-Gratia payable:
        (i)         The amount of ex-gratia relief payable to injured passengers or to
                    dependants of dead are as under:
                    (a)    In case of death -            Rs. 15,000/-
                    (b)    Grievous injury -             Rs. 5,000/-
                    (c)    Simple injury           -     Rs. 500/-
        (ii)        The amount of ex-gratia relief admissible to road users who meet with
                    an accident due to Railway’s prima facie liability at manned level
                    crossing gate accidents will be as under:
                    (a)    In case of death              -     Rs. 6000/-
                    (b)    Grievous injury               -     Rs. 2,500/-
                    (c)    Simple injury                 -     Nil
        (iii)       Payment of ex-gratia will be made on the basis of categorization of their
                    injuries made out by doctors at site.
        (iv)        No ex-gratia payment would be admissible to trespassers, persons
                    electrocuted by OHE and road users at unmanned level crossings.
        (v)         Ex-gratia payment should also be made to railway staff killed or injured
                    by a moving train while performing their duty, for example, gangman
                    working on track run-over accidentally by a moving train.
        (vi)        Ex-gratia amount is to be paid in cash.
       (vii)        In case of injured passengers, ex-gratia should be paid to the injured
                    passenger himself or in case he is too ill, to his relative in his presence.
        (viii) In case of death cases where relatives identity and claim the body,
               following precautions are to be taken:
               (a)    Photograph the face of the body from front and from the side.
               (b)    Photograph the person taking the ex-gratia payment.
               (c)    Record the relationship of the person claiming the body along with
                      details of proof, if any.

DMP 2011,ECR/ HJP                                 95
                      In case enhanced ex-gratia is announced by the Hon’ble MR, then
                    (d)
                      the enhanced amount should be paid by cheque by Accounts
                      department.
               (e) Ex-gratia paid is not to be adjusted against claims compensation
                   payable as decreed by RCT subsequently.
        (ix)   Payment should be arranged preferably on the spot by a senior scale
               officer nominated by GM after making such enquiries as can be
               reasonably made on the spot after immediate needs by way of medical
               attendance etc. to injured persons have been attended.
        (x)    For payment of ex-gratia, and to meet other expenses at site, one
               commercial inspector, authorized by Sr. DCM shall withdraw Rs. 5 lakh
               from station earnings of a nearby station, and shall be available at site
               duly escorted by RPF personnel.
        (xi)   Sr. DCM/DCM will ensure availability of sufficient cash for payment of
               ex-gratia/refund.
9.      Refund and Claims Compensation:
        (i)    Refund of fares must be granted in the CAC for unfinished journey as
               per rules.
        (ii)   Injured passengers and next of kin of deceased passengers must be
               supplied with blank claims compensation forms along with Claims
               Booklet explaining complete procedure.
        (iii) Photocopy of a filled up Claims Compensation form may also be given
               along with the blank form so as to help them in filling it up.
10.     Luggage and consignments:
        (i)    As and when unclaimed luggage and personal belongings are taken out
               from coaches, a list should be made coach wise, and each item should
               be tagged with coach no.
        (ii)   A list of each item with distinguishing marks should be made.
        (iii) If possible, the cabin number inside the coach should also be
                indicated.
        (iv)   Luggage claimed should be handed over on satisfactory proof of
               ownership.
        (v)    Unclaimed luggage and personal belongings of injured/dead passengers
               should be taken possession of for safe custody.
        (vi)   Unclaimed luggage should be stored in a safe place, preferably, part of
               the same school building which is being used for preserving dead bodies.
        (vii) These should be stored in separate rooms coach wise so that it is easy
               for relatives to identify.
        (viii) A list should be displayed outside each room indicated the coach no.
               whose luggage is stored there.
        (ix)   It is the responsibility of Commercial department to take charge of all
               unclaimed luggage etc. These should be taken over from the charge of
               RPF.
        (x)    Booked luggage, parcels and consignments available in SLRs, VPUs etc.
               should be taken out and sent by road to nearest Jn. station for safe
               custody.
        (xi)   Booked perishables available in SLRs, VPUs should be taken out and
               either auctioned at site or sent by road to nearest Jn. station for being
               auctioned.
DMP 2011,ECR/ HJP                          96
        (xii) RMS consignments on the train should be shifted to school building for
              safe custody till Postal Authorities came and take over custody.
11.     Withdrawal from station earnings-procedure:
        (i)   In order to meet accident related expenditure, officers can withdraw
              money from station earnings duly following the procedure incorporated
              in Commercial Manual Vol II Rule No. 2425.
              -      Departmental expenditure necessitated by floods, accidents or
                     earthquakes, etc (8)
              -      Ex-gratia payments to persons involved in train accidents. (22)
        (ii)  The nominated supervisor incharge of the department concerned may
              alone withdraw from station earnings through a requisition in respect of
              the above items specified in rule 2425 of the IRCM.
        (iii) This requisition should be made in the form appended below indicating
              the official making such withdrawal, the departmental officer concerned
              and also the purpose of withdrawal.
              From                                   To
              Name of Supervisory Official           Station Master
              Designation/Station                    Station
              Please arrange to pay from Station Earnings an amount of
              Rs.__________________(Rupees__________________)
              towards________________(Purpose to be indicated). This is one of the
              authorized items of withdrawal from Station Earnings. The expenditure
              is chargeable to the head________
              Accounting Authority_____________
              Controlling Officer_______________
              Designation_________________
              Station____________________
              Payment made from station       Received an amount of Rs.____
              earnings amount:________        from station earnings_______
              Signature of                    Signature:
              SM/SS                           Designation:
        (iv)  Requisition is required to be prepared in triplicate. 1st to be kept as
              record, 2nd to be presented to SM for arranging payment against proper
              acknowledgement and 3rd should be sent to Sr. DAO concerned duly
              countersigned personally by the Divisional Officer of the department.
        (v)   Any failure by the supervisory official withdrawing cash to follow above
              instructions or any other irregularity will render him personally
              responsible and liable for action under Discipline & Appeal Rules.




DMP 2011,ECR/ HJP                         97
12.     Withdrawal from station earnings-accountal:
        (i)   Branch Officer concerned shall forward requisitions received from
              stations to the Divisional Accounts Office indicating circumstances
              under which the withdrawal was necessitated.
        (ii)  The countersigned requisition shall be accompanied by relevant Branch
              Officer so that they reach Account Office within 15 days from the date of
              withdrawal.
        (iii) Executive Officer concerned shall furnish full particulars of the amount
              withdrawn, details of payments made, reasons for the payment, the rate
              and period for which payment is made and the total amount paid with
              the acquaintance of the payee with necessary revenue stamp wherever
              due to Sr. DAO.
        (iv)  Sr. DCM will compile a monthly statement of all withdrawals pertaining
              to his division obtaining a statement from various executives in his
              division and send it to CCM.
        (v)   A monthly return of requisitions issued during the period should be
              submitted to the Accounts Office by Executive Officers.




DMP 2011,ECR/ HJP                          98
                               Chapter-13
                        SITE MANAGEMENT PLAN-III
(A)     Duties of Mechanical Department:
        For discharging the dual responsibility of extricating injured passengers &
        dead bodies from coaches and toppling those coaches whose search has been
        completed, 2 separate groups will be formed at each end for purposes of
        ‘search and rescue’ and ‘off tracking of coaches’.
               Once 4 ARMVs, 2 ARTs and 2 BD specials have arrived at the accident
        site from both ends, normally no more mechanical equipment will be required
        from anywhere else. The main work will then consist of using of these
        resources effectively and efficiently.
               Different teams and groups will be formed for discharging the dual
        responsibilities of the Mechanical department. Each team should consist of 4-
        6 members and each group should conssist 3-5 teams depending upon
        requirement.
               One Sr. Supervisor should be in-charge of each team conducting ‘search
        and rescue’ at the site. All such ‘search and rescue’ groups at each end of the
        accident site, would function under directions of an AME.
               Similarly, one Sr. Supervisor should be in-charge of each team working
        on ‘off tracking of coaches’ at the site. All such ‘off tracking of coaches’ groups
        at each end of the accident site, would function under direction of another
        AME who will also be in charge of the crane at that end.
        (i)    Take precautions in electrified section that power supply is switched off
               before commencing rescue/relief work.
        (ii)   Use necessary safety equipment like hand gloves, helmet etc.
         (iii) If spillage of inflammable substances is suspected, then only cold
               cutting equipment should be used.
        (iv)   In case of suspected sabotage, ensure minimum interference to clues.
               Save lives and extricate passengers after video and digital photographs
               have been taken.
        (v)    Be cautious in using rescue tools like gas cutters, cold cutters,
               spreaders, hydraulic jacks etc. so that passengers trapped inside or
               buried under the debris do not get hurt.
        (vi)   Ensure marshalling of ART according to site requirement before it is
               sent into the accident involved block section.
        (vii) For efficient extrication of entrapped passengers take assistance of
               Medical/Engineering departments.
        (viii) Each team will join up with Medical teams who would also be involved in
               extracting dead and injured from coaches.
        (ix)   Maximum number of coaches should be tackled simultaneously, except
               those that have climbed on top or have telescoped into one another.
        (x)    Road cranes of sufficient capacity should be arranged so that these
               cranes can start working from the center while the 140 T cranes can
               continue working from either end.
        (xi)   Trucks should be arranged for carrying BD equipment near to accident
               involved coaches, so that number of coaches can be simultaneously
               approached and more work centers can be opened up.

DMP 2011,ECR/ HJP                            99
        (xii) Examine unaffected or re-railed rolling stock and certify their fitness for
              further movement.
(B)     Duties of Security Department:
        Main functions of the Security Department can be broadly classified as:
        (a)   Co-ordination with GRP and Local Police.
        (b)   Crowd management.
        (c)   Protection of luggage.
        (d)   Protection of railway property.
1.      Liaison with Civil Police:
        (i)   In case of sabotage, liaison with Local Police & officials of district
              administration and get early clearance.
        (ii)  Clearance should be obtained as expeditiously as possible, for starting
              restoration work.
        (iii) Additional manpower should be requisitioned from local police officials
              and district administration for purpose of crowd control.
        (iv)  Exemption should be obtained from SP of the district for waiving off
              formalities of Post Mortem of dead bodies.
        (v)   Obtain assistance from GRP and Local Police as and when required.
2.      Crowd Management:
        The first problem at an accident site is that of surging crowds. Carrying out
        any kind of rescue and relief operation becomes next to impossible. Railway
        men who try to undertake any kind of rescue and relief work become victims of
        mob fury.
        (i)   Cordon off the site and prevent unauthorized entry of outsiders.
        (ii)  Segregate the area of accident by putting up temporary barriers using
              nylon ropes or any other make shift device available at the scene so that
              outsiders do not disturb the site or hamper rescue operations.
        (iii) These barriers should be at quite some distance away from the track, so
              that UCC, CAC and LCCs are inside the cordoned off area.
        (iv)  Provide barricade and ask for additional force to control crowd during
              VIP visit.
3.      Protection of luggage:
        (i)   Protect unclaimed luggage of passengers till these are duly take over by
              commercial department for safe custody.
        (ii)  Unclaimed luggage of passengers should be isolated and stacked coach
              wise, with proper labeling indicating coach no. from which recovered.
        (iii) If possible, the cabin number inside the coach should also be indicated.
        (iv)  All such unclaimed luggage should be protected till they are handed over
              to claimants or taken over by commercial department.
        (v)   Unclaimed luggage should be stored in a safe place, preferably, part of
              the same school building which is being used for preserving dead bodies.
        (vi)  These should be stored in separate rooms coach wise so that it is easy
              for relatives to identify.
4.      Protection of railway property:
        (i)   Protect Railway consignments/goods/parcels till these are duly taken
              over by commercial department and dispatched to nearest station for
              proper disposal.
        (ii)  Guard perishables till they are auctioned off at site or till they are
              dispatched to nearest station for being auctioned.
DMP 2011,ECR/ HJP                          100
        (iii)  RMS consignments on the train should be shifted to school building for
               safe custody till Postal Authorities come and take over custody.
        (iv)   Provide security for the cash withdrawn for payment of ex-gratia by the
               commercial department.
        (v)    Preserve all clues and evidences regarding probable cause of the
               accident and ensure that these do not get disturbed.
        (vi)   Ensure that no railway staff tampers with any track fittings, or rolling
               stock parts.
        (vii) Anybody found moving under suspicious circumstances should be
               questioned.
        (viii) No railway staff should be allowed to move about near the accident site
               with loose or piece meal equipment.
5.      General:
        (i)    RPF personnel should respond to any call for assistance to rescue
               victims and transport them to the nearest hospital.
        (ii)   3-hourly strips will be updated by field personnel at the scene of
               incident to the RPF functionary in the UCC, giving the latest situation.
        (iii) RPF Assistance Post will be established within the CAC so that people
               needing help can approach RPF.
(C)     Duties of Electrical Department:
        For discharging the dual responsibility of providing illumination at site and
        managing the OHE, 2 separate units will be formed at each end of the accident
        site consisting of ‘General branch’ officers & staff and TRD officers & staff.
               Once 4 ARMVs, 2 ARTs and 2 BD specials have arrived at the accident
        site from both ends, normally no more electrical equipment will be required
        from anywhere else. The main work will then consist of using of these
        resources effectively and efficiently.
               Different teams and groups will be formed for discharging various duties
        of the Electrical department. Each team should consist of 4-6 members and
        each group should consist of 3-5 teams, depending upon requirement.



1.      Site illumination:
               One Sr. Supervisor should be in-charge of each group working at the
               site. All ‘General Branch’ teams at each end of the accident site, would
               function under directions of an AEE (G).
               (i)    Senior most electrical officer at site would make a quick
                      assessment of the electrical requirement of the site.
               (ii)   This would be done keeping in mind the geographical spread of
                      the site, the size of UCC, LCCs, CAC and only other requirement
                      as necessary.
               (iii)  Thereafter, he would assess the quantity of electrical fittings and
                      generating sets available in ARMVs and ARTs.
               (iv)   In order to set up adequate illumination facilities, all generating
                      sets and lighting fixtures available in ARMVs and ARTs would be
                      used.
               (v)    First priority for lighting would be the accident site along the track
                      where rescue, relief and restoration work is going on.
DMP 2011,ECR/ HJP                            101
                    Next priority would be given to lighting up of UCC, CAC and LCCs.
                    (vi)
                    Additional requirements of generators and lighting fixtures, if any,
                    (vii)
                    should be called for immediately from other railway sources within
                    the division, well in time.
             (viii) In case divisional sources are inadequate, then sources from other
                    divisions should be tapped.
             (ix)   Officer at site should hire additional generating sets, lighting
                    fixtures etc., as required, from non-railway sources available
                    nearby. List of such sources are given in Divisional DM Plans.
             (x)    Once generators and lighting fixtures have been set up, efforts
                    should be made to tap direct power supply from some nearby
                    sources, if available.
             (xi)   In case power supply is not available nearby and illumination has
                    to continue on generator supply, then sufficient quantity of petrol
                    and diesel should be procured and kept in stock.
        OHE at site:
             One Sr. Supervisor should be in charge of each group working at the
             site. All TRD teams at each end of the accident site, would function
             under directions of an AEE/TRD.
             (i)    In case OHE is to be brought down, then the same should be done
                    immediately so that working of crane does not get held up on
                    account of OHE.
             (ii)   In case slewing of OHE suffices for some sections, then the same
                    should be done quickly so that working of crane does not get held
                    up on account of OHE.
             (iii)  Sr. DEE/TRD shall arrange movement of 6 Tower Wagons along
                    with men and material from adjacent depots from both sides of
                    accident site.
             (iv)   In case more tower wagons are required these should also be
                    requisitioned from other depots along with men and material.
             (v)    An assessment should also be made of the extent of damage to
                    OHE masts, and other equipment.
             (vi)   Additional requirement of materials, if any should be called for
                    immediately from other railway sources within the division.
             (vii) In case divisional sources are inadequate, then sources from other
                    divisions should be tapped.
             (viii) In case other divisional sources are also inadequate, then sources
                    from other zones should be tapped.
             (ix)   Availability of OHE masts is a long lead item. Requirement of
                    masts should be quickly worked out so that these can be moved
                    immediately,.
             (x)    Ensure temporary portals are erected without delay.
              (xi) In case damage to OHE is extensive and a wiring train is
                    considered to be more efficient, then the same should arrange for
                    from other zone after discussion with RE organization.
             (xii) Ensure that the section is earthed before staff starts working near
                    OHE.
             (xiii) OHE should not be charged until all staff, tower wagons, cranes
                    etc. have cleared the block section.
DMP 2011,ECR/ HJP                          102
        (D)      Duties of Signal & Telecommunication Department:
                 Duties of S&T department consist of providing sufficient and reliable
                 means of communication at the accident site and other work centers.
                1.     Types of communication facilities:
                       For this purpose following types of communication facilities
                       should be provided:
                       (i)   Satellite telephones.
                       (ii)  BSNL telephones.
                      (iii)  Mobiles, in case the area is under mobile coverage.
                       (iv)  Walkie-Talkie sets.
                       (v)   Railway telephones.
                       (vi)  PA system.
                 2.    Locations:
                       These should be provided at following locations:
                       (i)   UCC
                       (ii)  CAC
                       (iii) LCCs
                       (iv)  Hospitals
                       (v)   Mortuary
                       (vi)  Any other location as decided.

      3.           Numbers to be provided:
              (i)      Satellite telephones-5 to be provided. 2 in UCC, 1 in CAC, 2 for
                       passengers.
             (ii)      BSNL telephones-2 in UCC, 3 in CAC and 1 in each hospital.
             (iii)     Mobiles-as many as can be arranged in UCC and CAC. In addition to
                       above at least 2 in each hospital.
             (iv)      Walkie-Talkie sets-each functionary should be covered.
             (v)       One 25 W VHF sets shall also be provided in UCC.
             (vi)      One 25 W VHF set shall be installed in a road vehicle so that mobile
                       communication can be set up, upto a range of about 15-20 Kms.
             (vii) Railway telephones-each functionary in UCC, CAC and LCCs should
                       be covered.
             (viii) In RE area emergency sockets will be utilized for extending
                       communication to the accident site and in non-RE area where 6
                       Quad cable is available the same will be utilized for providing
                       communication.
             (ix)       PA system at UCC, CAC and LCCs.
        4.         Public Address System:
        (i)        Provide adequate number of PA system, Hand sets.
        (ii)       PA system should be provided in UCC, CAC and LCCs. These are to be
                   used for communicating with passengers and for giving directions to
                   railway staff.
        (iii) For this purpose, additional PA systems may become necessary
                   depending upon the requirements at accident site.
         (iv) Mega mikes available in ART should also be utilized.
         (v)       Volume of PA system in UCC, CAC and LCCs should be so adjusted that
                   announcements made over one of them reaches only those areas which

DMP 2011,ECR/ HJP                           103
                 are under its jurisdiction. It should not interfere with announcements
                 being made by other PA systems.
5.       General:
         (i)Ensure availability of adequate copies of Disaster Management telephone
            directory containing important telephone numbers.
         (ii)Adequate number of Mobile Battery Chargers should be provided in UCC,
             CAC and LCCs along with number of spare batteries.
(E)      Duties of Engineering Department:
Some duties have been detailed in Chapter 11 Section 8. Additional duties are as
follows:
(i) AEN/SSE (P.Way/Works) shall collect men, rescue tools and arrive at site by
      fastest means possible.
(ii)     Setup UCC, CAC and LCCs at the accident site.
(iii)    Assist Medical/Mechanical Department in rescue work.
 (iv) If necessary contact Army/Navy/Air Base and collect required personnel like
        Divers for rescue operation.
(v)      If necessary hire Private Road Cranes, Bulldozers, Earth movers etc.
(vi)     2 Engineering specials, one from each end, carrying engineering materials and
         gangmen from the section.
(vii) Additional requirements of track materials, if any, should be called for
         immediately from other railway sources within the division, well in time.
(viii) In case divisional sources are inadequate, then sources from other divisions
         should be tapped.
(ix)     Additional workmen are required who are to be moved from adjoining
         divisions/zones.
(x)      Each such division sending assistance should move men along with artisans
         and PWIs.
(xi)     One DEN and one AEN each should also move to the site of accident from each
         such division.
(xii) Plan for coordinated working and movement of track machine for quick
         restoration in consultation with TRD and operating officials.
(F)      Duties of Personal Department:
(i)      Sr. DPO shall proceed to accident site along with all WLIs.
(ii)     Assist Doctors in collecting details of injured/dead and shifting them to
         hospitals.
(iii)    WLIs shall be available round the clock in shift duty to look after the welfare of
         injured persons in each hospital.
(iv)     Issue complimentary return journey passes to relatives for escorting injured
         and taking them back home.
(v)      Man personnel branch counters in CAC and discharging duties listed out for
         those counters.
(G)      Duties of Accounts Departments:
(i)      Making available sufficient amount of cash for meeting emergent expenses.
(ii)     Opening of current account in a local bank and getting permission for over
         draft facilities so that large amount of cash is not required to be carried from
         far off stations.
(iii)    Issue of cheques for making of enhanced ex-gratia payments, if so announced
         at accident site by Hon’ble MR.
(H)      Staff matters:
DMP 2011,ECR/ HJP                          104
        (i)         First problem is of identifying railway personnel.
        (ii)        They should be supplied with orange coloured armbands to be kept in
                    ARMVs/ARTs.
        (iii)       Adequate number of armbands, gloves and face masks should also be
                    provided in the ARMVs/ARTs.
        (iv)        communicating with railway personnel in the crowd.
        (v)         Microphones/loud speakers provided in ARMVs/ARTs should be used
                    both for crowd control as also for giving instructions to railway
                    personnel working at accident site.
        (vi)        One initial rescue operations have got underway, arrangements have to
                    be made for water and food for railway staff working at site. Contract
                    arrangement should be made for supply of food.
        (vii)       Spare coaches should be stabled at nearby stations where watering and
                    charging facilities are available for stay of staff.




DMP 2011,ECR/ HJP                              105
                                           Chapter-14
                                        PASSENGER CARE

1.      General:
        (i)         Assistance to passengers and their relatives is of utmost importance in
                    relieving them of some of their misery.
        (ii)        Injured passengers and their relatives are to be treated with utmost courtesy,
                    concern and sympathy to alleviate their trauma and discomfort.
        (iii)       For dealing with relatives arriving from far flung corners of the country, staff
                    fluent in the local language of the place from where the train originated should
                    be used as interpreters.
        (iv)        Commercial supervisors & WLIs should be assigned to talk to injured
                    passengers to ascertain from them whether they wish to call relatives.
        (v)         Injured passengers should thereafter be provided with either mobile or BSNL
                    STD phones in order to enable them to speak to their relatives.
2.      Hospitalization of the injured:
        (i)         General policy in case of railway accidents in which casualties occur is that of
                    rapid transportation to railway hospital after rendering immediate and
                    necessary first-aid treatment.
        (ii)        In case there are no railway hospitals nearby, then they are to be admitted in
                    the nearest Govt. hospitals.
        (iii)       In following cases, injured may be taken to a Private Hospital.
                    -       When there is no railway or Govt. hospital available within a radius of 8
                            kms. of the site of accident or,
                    -       When the attending doctor certifies in writing that the treatment in
                            private hospital is necessary in the interest of the patient.
                    -       Except where railway doctor certifies, such injured passenger should
                            normally be eligible to the lowest class of accommodation in private
                            hospitals where different scales are available.
                    -       Where the family of the injured person desires to be provided with a
                            higher class accommodation, the family should give in writing to pay the
                            extra cost involved directly to hospital authorities.
        (iv)        For this purpose, each division should make out a working arrangement with
                    such private hospitals as may be necessary in areas served by them so that in
                    an emergency injury cases can be referred to hospitals concerned without loss
                    of time.
        (v)         To facilitate matters and to avoid misunderstandings, CMD should draw up a
                    list of such private hospitals bearing in mind Railway and non-Railway
                    hospitals in the vicinity.
        (vi)        CMD should also settle charges to be paid for such cases for each class of
                    accommodation.
        (vii)       Bills by such private hospitals should be submitted through CMD who will
                    certify the correctness of charges payable, before passing for payment by
                    FA&CAO.
        (viii) Payments to private hospitals under this para can be arranged locally by
               the Railways and Ministry of Railways approval is not necessary.
               (Extract of Para 701 (1) & Para 712 of Chapter VII of IRMM and Para
               1421 of Indian Railway Establishment Manual and M.O.R’s letter No.
               MH 59/MES/96/Medical dt. 18/12/1959)
        (ix)   When injured are admitted in non railway hospitals, railway doctors
               should be deputed to these hospitals to render necessary assistance,
DMP 2011,ECR/ HJP                                  106
               including supply of medicines as required which may not be available in
               these hospitals.
        (x)    They should also carefully monitor the condition of injured and maintain
               an updated list with all details.
        (xi)   If more than one hospital is involved, apart from deputing doctors to
               individual hospitals, a railway doctor should also be deputed to
               coordinate and maintain centralized updated position.
3.      Facilities to be made available in hospital:
        (i)     There should be a separate reception counter manned by commercial
                supervisor or WLI at the entry to the hospital for dealing with relatives
                of patients who arrive.
        (ii)    A chart should be displayed at this reception counter indicating ward
                nos. where accident patients are admitted along with their names,
                coach no. wise.
        (iii)   At the entry to each ward, a second list should display the name of the
                patient, coach no. and the bed no. inside the ward.
        (iv)    Commercial staff and WLI on duty at that hospital should carry a list
                indicating the name, address and telephone no. of relatives as given by
                the patient, and whether they have been informed or not.
        (v)     Arrangements should be made to inform the next of kin or a relative or
                friend of the deceased, in case identity of the person involved in
                accident becomes known.
        (vi)    As each relative arrives his name should be marked in the list against
                the passenger’s name.
        (vii)   Reception counter should be provided with BSNL telephone with STD
                facility.
        (viii) There should be 2 mobile telephone for being taking to patients inside
                wards for making outgoing calls.
        (ix)    Complete medical care of all passengers including payment of medical
                bills till their final discharge should be provided.
4.      Communication:
        (i)    STD telephone should be made available to passengers to communicate
               with their relatives.
        (ii)   BSNL/Railway Telephones available at adjoining Stations/Cabins/Gates
               shall be extended to the accident site.
        (iii) PCO         telephones       and    other    BSNL      phones in    nearby
               localities/villages/towns shall also be extended to the accident site by
               persuading owners of these phones.
        (iv)   Payments for such telephone connections will be made from station
               earnings.
        (v)    Sr. DSTE should hire few mobile phones to meet the need of stranded
               passengers, wherever cellular phone connectivity is available. Stranded
               passengers should be permitted to use these phones free of charge.
        (vi)   These cell phones should be used to convey information regarding the
               safety of passengers to their friends and relatives.
5.      Arrival of relatives:
        (i)    After a few hours, next of kin of deceased and relatives of injured
               passengers start arriving at the accident site.

DMP 2011,ECR/ HJP                          107
        (ii)  Adequate number of display boards should be available on ARMVs/ARTs
              for being put up at accident site.
        (iii) By and large these display boards should indicate the direction towards
              the CAC.
        (iv)  These indication boards should be displayed near those areas where
              incoming relatives arrive and congregate.
        (v)   Periodic announcements on loud speakers should also be made for
              guiding them to the CAC.
        (vi)  CAC should have different counters for various purposes as detailed
              below in section 8.
6.      Taking care of relatives:
        (i)   At CAC, number of commercial supervisors & WLIs should be available
              for the purpose of taking arriving relatives to different hospitals etc.
        (ii)  After relatives arrive they should first of all go through the reservation
              charts and locate the name of the passenger.
        (iii) Thereafter if details are available as to which hospital passenger has
              been admitted then commercial supervisor or WLI should accompany
              him to that hospital.
        (iv)  A hired vehicle should be provided for carrying them to various hospitals
              and mortuary.
        (v)   The commercial supervisor or WLI should stay with the relative until he
              has been able to either find the injured passenger or identify the dead
              body.
        (vi)  Thereafter, they should help him in completing all formalities in the
              CAC.
7.      Single window clearance:
              CAC should have provision of single window clearance for all legal
        formalities & multiplicity of paper work.
        (i)   Counters provided in CAC should have facilities for following items
              (a)    Reservation chart, for locating the name.
              (b)    List of dead and injured along with name of hospital. The name of
                     passengers involved should be checked up from the list of dead or
                     injured, if available, and their current status informed.
              (c)    Counter for providing commercial supervisor or WLI as escort
                     along with a vehicle, for accompanying the relative and going
                     around to various hospitals or mortuary.
              (d)    Railway doctor for issue of Medical Death Certificate.
              (e)    Govt. doctor for issue of Post Mortem Clearance, in case the same
                     is necessary.
              (f)    Municipality official for issue of Official Death Certificate.
              (g)    Local police for issue of authority for handing over of dead body.
              (h)    Claims counter-Payment of ex-gratia and issue of Claims
                     Compensation Form.
              (i)    Counter for helping performance of last rituals in case relatives
                     decide to cremate the body there itself.
              (j)    Pass counter for issue of return journey pass.
              (k)    Return journey facilitation counter will make arrangements for
                     return journey.

DMP 2011,ECR/ HJP                          108
8.      Stay of relatives of dead and injured:
        (i)   Commercial supervisor or WLI deputed with relatives should also
              arrange for their stay and accommodation.
        (ii)  Depending upon the need, accommodation in hotels/dharamshalas
              would be hired for accommodating passengers.
        (ii)  Arrangements should be made for their meals etc. Contract should be
              given for providing cooked food to relatives.
9.      Performance of last rites:
        (i)   In many cases relatives decide to perform last rites at the place of
              accident itself instead of taking the body back to their native place.
        (ii)  This is mostly on account of:
              -      bodies being mutilated,
              -      bodies being in a state of decomposition,
              -      native place being far off,
              -      for overcoming logistic problems of taking the body back.
        (iii) In such cases railways should render appropriate assistance to relatives
              for performing last rites.
        (iv)  Railways should locate:
              -      the nearest cremation or burial ground as the case may be.
              -      Shopkeepers who supply necessary material for funeral rites.
              -      Priest for performing the ceremony.
        (v)   The above information would be conveyed to relatives and transport
              provided for carrying the body.
        (vi) Above duties are to be performed by Personnel department.
        (vii) Commercial supervisor or WLI who has been deputed for relatives of a
              particular passenger should help them out in this endeavor.
10.     Departure of relatives of dead and injured:
        (i)   CAC should have counters for helping relatives regarding their return
              journey.
        (ii)  Personnel branch staff at the CAC should be available for issuing
              complementary passes for their return journey.
        (iii) Reservation of berths should be provided on trains. Such reservation
              should be provided only from the accident site onwards.
        (iv)  Extra coaches should be attached to trains going to these destinations
              as per requirments. These extra coaches should be brought in locked
              condition from the originating station.
        (v)   Reserved space in luggage portion of SLRs for some of them to carry
              back bodies in coffins etc, in case they so desire.
                                Chapter-15
                         MEDIA MANAGEMENT PLAN
1.      Objective:
        (i )  To post the public with factual information pertaining to the accident.
        (ii)  To convey certain information which is of use to passengers?
        (iii) To convey specific information which is of use to relatives of dead and
              injured passengers?
        (iv)  To create a positive public opinion.
        (v)   To create a healthy relationship with the press and electronic media.

DMP 2011,ECR/ HJP                         109
2.      Duties of PR Organization:
        (i)    CPRO and his team will collect what soever information is available from
               Divisional Control Office and first information would be released to the
               media within 60 minutes of intimation of the accident.
        (ii)   The information shall include telephone numbers of Helpline Enquiry
               Booths.
        (iii) CPRO, PRO and the entire PR organization should proceed to the
               accident site in the 1st Special train carrying GM and other hdqrts.
               Officers.
        (iv)   Number of photographers with digital cameras and video photographers
               should also be taken along to the accident site.
        (v)    Both CPRO and PRO will be available in the UCC during the day.
        (vi)   Responsible PR supervisors should be deputed during night shift for
               interacting with the media, if necessary.
        (vii) CPRO will organize Press briefings at fixed timings as detailed in Section
               6 below.
        (viii) PR organization shall monitor various important media channels to keep
               track of media reporting. Suitable corrections/clarifications may also be
               issued, if required.
3.      Spokes person:
        (i)    Only GM, DRM, CPRO, Chief Emergency officer in Hdqrts. Emergency
               Cell and Divisional Emergency Officer in Divisional Emergency Cell are
               competent to interact or give interview to press and electronic media.
        (ii)   Apart from the above, any other officer authorized by GM is competent
               to interact or give interview to press and electronic media.
        (iii) Railway’s endeavor shall be to ensure that only factually correct and
               confirmed information is relayed to the media.
        (iv)   No inflated or exaggerated version of any fact should be relayed to the
               media.
        (v)    Unconfirmed news having no authentic source shall not be relayed to
               media.
        (vi)   No railwaymen shall express or voice any criticism, or express his
               personal opinion or views about the accident, at any point of time.
4.      Information to be relayed to Press and Electronic Media:
        Information to be given to media can be broadly segregated into
         following categories:
        (a)    Accident:
               (i)    Nature of the accident-date, time, place, exact location, train no.,
                      number of coaches involved etc.
               (ii)   Details of how the accident most probably occurred.
               (iii)  Prima-facie cause of the accident will be relayed to Media only
                      with the approval of GM.
               (iv)   Sabotage, even if suspected, will not be relayed to Media, without
                      approval of Railway Board.
               (v)    Periodic reports regarding progress of rescue and relief work.
               (vi)   Expected date and time of restoration.
        (b)    Uninjured Passengers:
               (i)    Steps being taken to provide beverages, refreshments and first aid
                      treatment for unaffected passengers.
DMP 2011,ECR/ HJP                           110
                    (ii)   Steps being taken by railways for clearance of unaffected
                           passengers.
                    (iii)  Expected time of departure of front portion of accident involved
                           train.
                    (iv)   Its likely time of arrival at the destination.
                    (v)    Expected time of departure of rear portion of accident involved
                           train.
                    (vi)   Its diverted route and likely time of arrival at the destination.
                    (vii) In case empty coaching rakes have been arranged, then details of
                           the same.
                    (viii) Road bridging being done, laborers provided for transshipment of
                           luggage.
        (c)         Dead and Injured passengers:
                    (i)    Steps taken by Railways to render immediate medical attention.
                    (ii)   No. of injured passengers rescued.
                    (iii)  Breakup of their injuries:
                             -      Grievous,
                             -      Simple,
                             -      Trivial.
                    (iv)   Names of hospitals where injured are being treated.
                    (v)    Approximately how many patients have been admitted in each of
                           these hospitals.
                    (vi)   Names of injured passengers.
                    (vii) Communication facilities like cell phones, STD phones provided at
                           these hospitals.
                    (viii) Payment of ex-gratia.
                    (ix)   Facilities offered to relatives of victims, including free pass for
                           journeys.
                    (x)    Special trains being run for bringing relatives of dead and injured.
                    (xi)   Number of dead bodies recovered and number of bodies identified.
                    (xii) Identification of dead bodies takes much longer since either
                             -      they were traveling alone, or
                             -      their companions are injured and are not in a position to
                                    identify them, or
                             -      their companions have also perished.
                    (xiii) Under such circumstances it is possible to identify dead bodies
                           only when relatives come from their home town.
                    (xiv) This aspect of identification of dead bodies and reasons for delay
                           should be explained to the media.
        (d)         Helpline Enquiry Booths:
                    (i)    Setting up of Helpline Enquiry Booths.
                    (ii)   Details of Helpline Enquiry Booths as follows:
                             -      Stations where these have been opened.
                             -      Telephone Nos.
                             -      FAX Nos.
        (e)         Train Services:
                    (i)    Details of train operation with regard to:
                             -      Diversion,
                             -      Regulation,
DMP 2011,ECR/ HJP                                111
                       -     Rescheduling,
                       -     Short termination,
                       -     Cancellation.
              (ii)   Running of passenger specials for carrying relatives to the site of
                     accident.
              (iii)  These trains will be started from the originating and destination
                     stations of the accident involved train and will be given same
                     stoppages as the accident involved train for picking up relatives
                     enroute.
              (iv)   Expected departure time of relatives special from their originating
                     stations.
              (v)    Refunds being granted in Helpline Enquiry Booths for passengers
                     whose journey have been interrupted.
5.      Casuality figures:
        (i)   In all accidents, as long as rescue and relief work continues, there is
              always a difference between casualty figures given by railways and
              casualty figures quoted by the Media.
        (ii)  The reason for this difference is that railways give casualty figures based
              on actual number of dead bodies recovered; whereas Media estimates
              casualty figures based on the damage visible and likely final tally.
        (iii) During Press Briefings, this point should be clarified that at that point of
              time so many bodies have been recovered.
        (iv)  However, it should also be made clear that casualty figures are likely to
              go up since rescue work is still continuing.
        (v)   Assessment regarding likely number of deaths and injuries may also be
              made if considered necessary. Such an assessment should be based on:
              -      Total number of coaches involved.
              -      Number of coaches searched.
              -      Number of coaches yet to be dealt with.
        (vi)  Particular reference should also be made to coaches that are crushed or
              that have climbed on top, and have not yet been searched.
        (vii) For example, the media can be informed that as of 13/- hrs., 2 coaches
              have been dealt with and----no. Of bodies have been recovered. 8 more
              coaches are still to be searched and casualties are likely to go up.

6.      Press Briefings at accident site:
        (i)   CPRO on arrival at accident site shall collect factual information from
              the OC site and relay the same to Media personnel at site and also to
              Divisional Emergency Officer in the Divisional Emergency Cell. Thus, an
              on line communication channel will be established to keep media
              informed of all important details.
        (ii)  The first press Briefing will be held within one hour of CPRO’s arrival at
              site. Subsequent briefings will be held according to the schedule given
              below.
        (iii)   CPRO or PRO should be available in the UCC during Press Briefings.
        (iv)  There should be fixed time Press Briefings so that there is no confusion
              regarding different versions given to separate channels at various points
              of time.

DMP 2011,ECR/ HJP                           112
        (v)    Simultaneous Press Briefings should be held at accident site as also at
               Hdqrts. Emergency Cell as per fixed timings given below, so that the
               same version is given by all concerned.
        (vi)   Information to be given to the media will be of 30 minutes earlier. For
               example the media briefing held at 07.30 hrs. will convey all information
               as at 7 hrs on that date.
        (vii) On the first two days, there should be 6 media briefings per day. These
              should be scheduled at the following timings:
                  -           07/30 hrs.
                  -           10/30 hrs.
                  -           13/30 hrs.
                  -           16/30 hrs.
                  -           19/30 hrs.
                  -           22/30 hrs.
        (viii) Thereafter, for the remaining days, there should be 3 media briefings per
               day. These should be scheduled at the following timings.
                       -      07/30 hrs.
                       -      13/30 hrs.
                       -      19/30 hrs.

        (ix)        All media releases will be up loaded on the East Central Railway website,
                    and new page opened to give specific information with regard to the
                    accident. The priority of information release to various media will be as
                    under:
                      -           TV channels.
                      -           Agencies-UNI, PTI, Varta, Bhasha.
                      -           Print Media.
        (x)         Convenience and conveyance of media shall be taken care of by PR
                    personnel with assistance of Commercial representatives at site. Media
                    persons should be conducted to hospitals where injured are being
                    treated.
         {xi}          Commercial department should ensure that list of passengers who
                    traveled by the accident involved train along with list of dead and
                    injured in the accident reach PR officials at the earliest.




DMP 2011,ECR/ HJP                               113
                               Chapter-16
                       FIRE AND OTHER ACCIDENTS
       Fire on a running train is more catastrophic than on a stationary one, since
fanning by winds helps spread the fire to other coaches. Moreover, passenger’s
sometime jump out of a running train on fire resulting in increased casualties.
       In case of fire in running train, every railway staff available on the train or at
the site shall immediately try and stop the train and plunge into action to save lives
and property.
(A)    FOLLOWING SOURCES ARE MAIN CAUSES OF FIRE IN TRAINS:
      (i)     Carrying stoves, sigris, gas cylinders, kerosene oil, petrol, fire works etc.
              in passenger compartments.
      (ii)    Making fire/using fire near paper, wood, petrol or such other
              inflammable articles.
       (iii) Lighted match sticks, cigarette ends carelessly thrown.
       (iv)   Short circuit in electrical wirings.
       (v)    Using naked light during authority token delivery to the driver, shunting
              of inflammable loads, sealing of inflammable wagons.
       (vi)   Use of open fire, smoking near gas/petrol tank.
       All railway staff and passengers should take all possible precautions to avoid
any of the above mistakes so that possibility of fire breaking out can be minimized.
In general fire originates in a small level. When it is surrounded by burning
materials with adequate supply of air, fire spreads.
(B)    ACTION TO BE TAKEN IN CASE OF FIRE IN TRAIN:
(i)    First and foremost immediately summon the fire brigade.
(ii)   Secondly, if you smell gas or vapour, or even in case of excessive smoke, hold
       a wet cloth loosely over your nose & mouth and breath through it in as normal
       a manner as possible.
1.     In case of fire in a passenger train:
      (i)     In case of fire, pull the Alarm Chain and stop the train immediately.
      (ii)    Try and put out the fire before it becomes a big blaze by using either
              water or blankets etc.
       (iii) More people expire due to suffocation from smoke rather than due to
              actual burning
       (iv)   Advise passengers to take a cloth, wet it in their drinking water and
              cover their nostrils.
       (v)    Instruct passengers to go to the other end of the coach which is away
              from the fire and if possible cross over to the next coach through the
              vestibule.
       (vi)   Insist that passengers should save themselves first and not to bother
              about their luggage which can be retrieved later on.
       (vii) Make sure that no passenger lies down on the floor.
       (viii) After train has stopped, passengers should come down from the coach
              immediately.
       (ix)   Building up confidence of injured passengers by suitable advice is of
              great importance.
2.     In the event of a vehicle on a train being on fire:
       (i)    Stop the train immediately.
DMP 2011,ECR/ HJP                          114
        (ii)   Don’t panic.
        (iii)  Evacuate passengers from burning coaches.
        (iv)   Protect property, valuables & mails.
        (v)    Locate fire extinguisher substances viz, water bucket with water/sand,
               fire extinguishers etc.,
        (vi)   Use fire extinguisher if any and put out the fire.
        (vii) Use water from the coaches and extinguish the fire.
        (viii) Throw Earth or sand, if available, on the fire.
        (ix)   Ascertain the type of fire viz, dry, oil gaseous, electric and use the right
               type of extinguishers.
        (x)    Isolate the burning vehicle from other vehicle by uncoupling.
        (xi)   Train to be protected by Driver and Guard at both ends according to the
               provision of G&SR 6.03.
        (xii) Report it to the nearest station/control/fire station.
        (xiii) Every efforts shall be made to extinguish the fire and to save the wagon
               labels, seals and contents of the vehicle.
        (xiv) In case fire is discovered when the train is near a tank or watering
               station, the Guard and Driver shall use their discretion to proceed there,
               but no such attempt shall be made until the portion of the train in rear
               of burning vehicle has been detached.
        (xv) Inform all concerned to assist in extinguishing the fire.
        (xvi) In case of fire from electrical short circuit switch off the source.
3.      In the event of fire on an Electric engine/EMU
        (i)    Driver shall immediately switch off the circuit and lower the pantograph.
               The train shall then be brought to stop at once.
        (ii)   After disconnecting the electric supply to affected circuits, Driver shall
               take necessary action to put out the fire.
        (iii) If fire cannot be extinguished by the above means Driver shall advice
               TPC through emergency telephone to arrange for OHE of the affected
               section to be switched off.
        (iv)   The Guard and any other staff available shall render all possible
               assistance to the Driver in putting out the fire.
        (v)    Ordinary fire extinguishers or water from a hose pipe shall on no
               account be used to extinguish fire on live wire or electrical equipment.
        (vi)   If services of fire brigade are required, fire brigade shall not be allowed to
               commence operation until all electrical equipment in the vicinity of the
               fire have been made dead.
4.      In the event of a fire on a Diesel Engine/DMU stock:
        (i)    The Driver/Motorman shall immediately switch off the circuit breaker
               and shut down the engine. The train shall be brought to stop at once.
        (ii)   The Guard shall give all possible assistance to the Driver in putting out
               the fire.
        (iii) Fire extinguishers of approved type shall be provided on each diesel
               locomotive and motor coach of DMU when these are turned out from the
               home shed. The Foreman/CWS in charge of the shed shall inspect the
               fire extinguishers and ensure that these are in good working condition.
5.      When a person is on fire:
        (i)    Approach him holding the nearest available wrap in front of you.
        (ii)   Wrap it round him.
DMP 2011,ECR/ HJP                            115
        (iii)  Lay him flat and smother the flames.
        (iv)   He may roll on the floor, smothering the flames.
        (v)    On no account should he rush out in the open air.
        (vi)   Call for assistance.
6.      Fire  caused by Petrol or other inflammable liquids, acids or gases:
        (i)    Segregate the affected wagon, coach or area involved.
        (ii)   On opening a wagon do not enter it immediately. You would thus, avoid
               fumes, which may be dangerous.
        (iii) Use foam type fire extinguishers and sand and not water or soda acid
               type fire extinguishers.
        (iv)   Do not bring naked lights near the site of fire.
        (v)    Warn the people living in the surrounding areas within one Km. radius.
        (vi)   Stay away from ends of tanks, as tanks normally burst from the ends.
        (vii) Cool tanks that are exposed to flames with water from the sides only
               after the fire is put out.
        (viii) Withdraw immediately in case of rising sound from venting safety device
               or any discolouration of tank due to fire.
        (ix)   Inform the nearest Fire stations intimating that the fire has been caused
               by Petrol or any other inflammable liquids, acids or gases.
7.      In case of fire due to Explosives/Inflammables/Dangerous Goods:
        (i)    Extinguish by closing the valve or isolating LPG feed to fire by other
               suitable controls.
        (ii)   Following steps may be taken if no undue risk is involved:
               (a) Move unheated cylinders to a safe place after ensuring closing of
                     valves.
               (b) Cool the hot cylinders by spraying water from a safe position. The
                     person directing the spray should take up a position where he would
                     be protected from possible explosion.
        (iii) If cylinder containing inflammable/toxic gas develops leak during
               transportation, remove it to an isolated open place away from any source
               of ignition and advise the filler or consigner as required.
        (iv)   Inform the Chief Controller of Explosives by fax/telephone.
        (v)    Inform officer in charge of nearest police station.
        (vi)   Inform departmental officers concerned.
        (vii) Pending the visit of the Chief Controller of Explosives/his representative,
               the wreckage and debris shall be left undisturbed except to save lives.
        (viii) After getting information from the Chief Controller of Explosives that he
               does not wish any further investigation, the restoration work may be
               commenced.
(C)     FIRE FIGHTING:
        1.     Dry Chemical powder type fire extinguisher (DCP):
               These types are suitable for tacking petroleum, gas, electrical fire and
               controlling fires of textile fibers, Sodium based chemical powder is used
               on a fire which under go chemical reaction.
        2.     How to Use:
               (i)      Carry to the place of fire and keep it up right.
               (ii)     Remove the safety clip.
               (iii)    Strike the knob located in the cap.

DMP 2011,ECR/ HJP                          116
                    (iv)   Sealing disk of the cartridge gets broken and allows carbon
                           dioxide gas to escape to the main shell and powder is pushed out.
                    (v)    Direct the steam of the powder at the base of the flame.
                    (vi)   For effective result stand at about 1.5 to 2.5 m. near the seat of
                           the fire.
                    (vii) Move forward with moving the nozzle rapidly from side to side in
                           sweeping motion.
                    (viii) When using on outdoor fires operate from the up wind side for
                           effective spray.
        3.          Building Evacuation:
                           When the building fire alarm sounds:
                    (i)    Immediately evacuate using building emergency plan procedures.
                    (ii)   Walk to nearest exit/stairwell (close doors behind you)
                    (iii)  Do not use elevators.
                    (iv)   Proceed to the designated gathering area outside the building.
                    (v)    Do not re-enter building until cleared by authorized personnel.
                    (vi)   Assist with evacuation of individuals with special needs.
        4.          Suspicious substance in Railway premises:
                    (i)    Clear and isolate the contaminated area. Do not touch or disturb
                           anything.
                    (ii)   Call police/fire service/bomb squad.
                    (iii)  Wash your hands with soap and water.
                    (iv)   Identify individuals who may have been exposed to the material.
                    (v)    Do not leave premises until disposed by authorities.
        5.          Bomb threat/Blast:
                    Person receiving call regarding bomb threat should:
                    (i)    Attempt to gain as much information as possible from the caller
                           like type of device, time set, location, reason/purpose of the act,
                           dialect mannerism and identity of the caller.
                    (ii)   Inform and alert the disaster management team (Bomb detection
                           squad).
                    (iii)  Alert police, fire brigade and explosive department.
                    (iv)   Pass on the information to all departments concerned.
                    (v)    Take initiative for evacuation of all persons from premises.
                    (vi)   Person noticing a bomb like object, should bring it to the notice of
                           the nearest available officer.
                    (vii) Inform GRP, RPF, Bomb detection squad.
                    (viii) Ensure all persons are away from the spot and avoid unnecessary
                           crowding near the area.
                    (ix)   Inform control to take further steps for regulating train services.
                    (x)    Wait for clearance from the Police department to restore normal
                           working.
                    (xi)   Utilize “Caller ID” facility if provided to trace the caller.

        6.          Radiation Emergency:
                         (a)Personal injury involving radioactive material
                    contamination:
                        (i) render first aid immediately for serious injuries by trained.
                         (ii) Call bomb squad, fire station.
DMP 2011,ECR/ HJP                                117
                     iii)       If possible, without causing harm to the victim, monitor the
                               injured; remove contaminated clothing and gross personal
                               contamination.
                (b)      Radioactive contamination of personnel:
                         (i)     Remove and bag all contaminated clothing.
                         (ii)    Call fire station, bomb squad, and police
                         (iii)   Skin contamination should be cleaned using mild soap and
                                 tepid water. Use portable survey meter to monitor for
                                 remaining contamination. If not free of contamination, re-
                                 wash and re-survey.
7.      What to do upon receipt of suspicious letter/package:
                (i)      Handle with care.
                (ii)     Don’t shake or bump.
                (iii)    Isolate and look for indicators.
                (iv)     Don’t open, smell, or taste.
                (v)      Treat it as suspect.
                (vi)     Call Police/Fire service/Bomb squad.
8.      If parcel is Open and/or Threat is identified:
                (a)      For a Bomb:
                         (i)     Evacuate immediately.
                         (ii)    Call police/fire service/Bomb squad.
                (b)      For Radiological:
                         (i)     Limit exposure-don’t handle.
                         (ii)    Evacuate area.
                         (iii)   Shield yourself from the object.
                         (iv)    Call police/fire service/bomb squad.
                (c)      For Biological or Chemical:
                         (i)     Isolate-don’t handle
                         (ii)    Call police/fire service/bomb squad.
                         (iii)   Wash your hands with soap and water.
(D)     Other Accidents:
        1.      Tampering of Railway fittings causing accidents & placing of foreign
                particles on track to cause disruption to traffic.
                (i)      A staunch vigil should be kept by introduction of special patrolling
                         over the area as and when warranted.
                (ii)     Some persons to be trained specially and to be drafted for duty
                         over the area if required.
        2.      Earthquake:
                (i)      When first tremors are sensed during an Earthquake,all personnel
                         should evacuate buildings and assemble at safe places away from
                         structures, walls and falling objects.
                (ii)     Emergency shutdown should be declared.
                (iii)    Emergency response plan to be activated.
                (iv)     After status is restored, personnel should inspect all facilities for
                         damage assessment, cleanup, restoration and recovery.
        3.      Landslide:
             (i) Whenever landslide is expected/experienced due to heavy down pour
                      all train services should be regulated.
             (ii) Rescue team to be rushed for restoration work.
DMP 2011,ECR/ HJP                            118
        4.    Floods:
              Based on the weather forecast warnings regarding impending             flood
        condition, following steps should be taken.
              (i)    Bridge watchman to be provided at vulnerable points to inform
                     flow of water.
              (ii)   Shifting all personnel and movable equipment around the bank.
              (iii)  If time permits sandbag dykes can be constructed to ensure safe
                     passage of trains.
              (iv)   Regulate train service till flood recedes.
              (v)    Evacuate people on train/at station and move them to a safer
                     place.
              (vi)   Contact Fire brigade, Naval, Army, Air force, Local boat man and
                     arrange divers and boats.
              (vii) With the co-ordination of local authorities the Engineering
                     officer/supervisor or other supervisors at that station shall
                     arrange temporary shelter in nearby schools, marriage hall,
                     community center etc.
              (viii) If necessary, arrange coaches to accommodate the affected
                     temporarily.
              (ix)   Seek assistance from voluntary organization and arrange drinking
                     water, food, medicines etc.
              (x)    RPF and GRP in co-ordination with local police shall arrange
                     protection.
              (xi)   Keep communication with Divisional Control office.
              (xii) When people are marooned by flood, arrange air dropping of food
                     packets, cloths etc., with the assistance of civil administration.
              (xiii) Contact SJAB, local doctors and provide medical care to the
                     affected.
              (xiv) Take all necessary action to provide shelter and other assistance
                     to those affected by floods.
5.      Cyclone/Storm:
              When a train is caught in a cyclonic storm at mid section/station :
              (i)    Stop the train clear of cuttings, bridges and embankments.
              (ii)   Guard, Driver and other Railway staff on train shall open all doors
                     and windows of all coaches.
              (iii)  Station Master shall not start trains when the wind velocity
                     exceeds the permitted level.
              (iv)   Make announcement frequently to warn the public about the
                     storm/cyclone.
              (v)    Take all necessary action to provide shelter and other assistance
                     to those affected by cyclone and storm.




DMP 2011,ECR/ HJP                           119
                                     Chapter-17

                        TRAINING AND MOCK DRILL
Trained manpower is an essential ingredient of any DM system. Mere provision of
sophisticated equipment without trained manpower is futile. For handling an
unforeseen situation like managing a Disaster, training of all railway personnel
concerned is an inevitable input. To acquire necessary knowledge and skill, all
relevant officials should be given periodic training regarding their duties and that of
their department.
1.     Training:
       Training should be conducted at the following three levels:
       *      Individual Training:
              (i)    For enhancing the skill of staff attached to ARMVs, ARTs, etc.,
                     supervisors and staff shall be given general training in Disaster
                     Management.
              (ii)   Special training may be arranged in Extrication, Rescue, Medical
                     relief, Rolling stock restoration technique and Civil Defence by
                     departments concerned.
       *      Seminars/Workshops: Seminars should be periodically conducted on
              Disaster preparedness, and the DM Plan.
       *      Joint Exercises: Full scale Disaster Management Mock Drill to be
              conducted as detailed below.
2.     Full Scale Mock Drill:
       Disaster Management essentially necessitates a state of preparedness under
all circumstances and the efficacy of arrangements therein can be assessed only by
conducting periodical full scale mock drills.
       (i)    Objective of the full scale mock drill would be to:
              -      gauge the preparedness of DM system including detailed planning
                     and keeping of all equipment in good fettle.
              -      Integrate the operational response to measure overall performance
                     of the exercise.
              -      Measure performance with regard to accident restoration.
       (ii)   On a division, the first mock drill should be conducted within 3 months
              of issue of the Zonal DM Plan.
       (iii) On a division, the second mock drill should be conducted 3 months after
              the first one, in order to correct all shortcomings noticed during the first
              mock drill.
       (iv)   Thereafter, mock drills shall be conducted once every 2 years after the
              new DRM takes over.
       (v)    It should be conducted during the day and in a branch line section.
       (vi)   6 hrs. traffic block shall be taken and the ARMV/ART run out to the
              accident site.
       (vii) UCC and CAC should be set up and each department will post their
              functionaries in the Control Office as also in UCC and CAC.
       (viii) All facilities should be provided in UCC and CAC by departments
              concerned.
       (ix)   During these full scale mock drill, following aspects shall be closely
              watched:
DMP 2011,ECR/ HJP                          120
                    -      Turning out of ARMV/ART within the prescribed time.
                    -      Speed of the specials.
                    -      Assembly of staff.
                    -      Handling of ART, HRDs, HREs and other rescue equipment.
                    -      Logging of events.
                    -      Functioning of field telephones and communication network.
                    -      Functioning of generator sets, lighting equipment.
                    -      Preparedness of first-aiders and availability of medical equipment.
                    -      Preparedness of commercial department to mobilize adequate
                           manpower.
        (x)         On completion of the drill, a detailed report shall be prepared detailing
                    deficiencies noticed, corrective measures initiated and improvements
                    required.




DMP 2011,ECR/ HJP                                121
                                      Chapter-18
                SUMMARY OF IMPORTANT TELEPHONE NUMBERS

18.1       RAILWAY BOARD- STD CODE (011) & Rly code-030

         Design                   Office                            Residence


                        BSNL       Railw         FAX   BSNL               Railway
                                    ay
   CRB               23384010     44700 23381453       26870292           44701
                     23382753
   MS                23382762     44704 23385111       26864922           50529,
                                                       24675656           23676
   ME                23383879     44706 23385114       26875757           55015
                                                       26883923
   MM                23381477     44708 23385113       24675513           44709
   ML                23385100     44710                26883922           44711
                     23385086
   MT                23382776     44712                22566447           55001
                     23388237
   DG RPF            23382209     43480 23303984       24699899           43964
                                                       26263858
   DG HEALTH         23383638     43799
                     23303985                          24109022           53240
   Secretary RB      23385227     44714 23382068       26116465           55006
                                                       26881117
                     23381344     43302 23386215                          55005
   ADVISOR/
    SAFETY
                     23303302     43922                26117468
                     23303922
                     23383624     43892                24678085           55542
   ED/Coaching
                     23303892
   Director          23387009     43667                24670561           9910487334
   (SafetyI)         23303667
   Director          23389987     43446                23740092           23151
   (SafetyII)        23381344     43399                27666586           9810017905
   Director          23385836     43239                23363798           22447
   (SafetyIII)                                                            9910487542
   Director          23389764     43578                26870120           52226
   (coaching-I)
   Director          23385147     43576                ----------         ----------
   (coaching-II)
   Director/TT       23384641     43659                26266129           ----------
   (POL)
   Director /TT(G)   23384744     43521                23745366           22373

   Safety Cell       23389987     43399                23382638           -----------
                     Mobile-      43599
                     9810017905



DMP 2011,ECR/ HJP                          122
18.2 QUICK RESPONSE TEAM (QRT) AT THE MINISTRY OF RAILWAY
Name / Designation /                Phone with STD code/
Office Address                      e-mail
Team Leader –                       011-23382427(O) ,RLY-48351
Additional Member (Traffic),        011-24673463,23344029(R),26211
Room No.264, Railway Board ,        011-23303990(Fax)
Rail Bhavan,New Delhi-01            9818798393(M)
                                    amt@rb.railnet.gov.in
Alternate Team Leader &             011-23382112(O) ,RLY- 43650
Member –1-                          011-23366635(R),        - 43973
Additional Member (Commercial),     011-23303973(Fax)
Room No.473, Railway Board , Rail   9818798394(M)
Bhavan, New Delhi-01                amc@rb.railnet.gov.in
Member –2-                          011-23382975(O)
Additional Member (Mechnical),      011-23362644(R)
Room No.125, Railway Board ,        011-23303977(Fax)
Rail Bhavan,New Delhi-01            9818798388(M)
                                    amm@rb.railnet.gov.in
Member –3-                          011-23382607(O) ,RLY- 44800
Additional Member (Civil Engg.),     011-26875757(R),       - 55311
Room No.125, Railway Board ,        011-23304875(Fax)
Rail Bhavan,New Delhi-01            9818798381(M)
                                    amce@rb.railnet.gov.in
Member –4-                          011-23381227(O) , RLY – 44645
Additional Member (Electrical),      011-24313356(R)          - 44692
Room No.115, Railway Board ,        011-23304692(Fax)
Rail Bhavan,New Delhi-01            9818798383(M)
                                    aml@rb.railnet.gov.in
Member –5-                          011-23383815(O), RLY- 44610
Additional Member (Telecom),        011-24675204R) ,         - 44686
Room No.152, Railway Board ,        011-23304686(Fax)
Rail Bhavan,New Delhi-01            9810048970(M)
                                    amtele@rb.railnet.gov.in
Member –6-                          011-23382646(O)
Inspector General (RPF),            011-24103774(R)
Room No.437, Railway Board ,        011-23385188(Fax)
Rail Bhavan,New Delhi-01            9810337619(M)
                                    ighq@rb.railnet.gov.in)
Member –7-                          011-23381344, 26256586 (O)
Advisor (Safety),                   011-27666586(R)
Room No.353,Railway Board , Rail    011-23382638, 23386215 (Fax)
Bhavan, New Delhi-01                9818798390(M)
Member –8-                          011-23381332(O)
Director (Public Relations),        011-23342085R)
Room No.302, Railway Board ,        011-23385215, (Fax)
Rail Bhavan,New Delhi-01            9810046241(M)




DMP 2011,ECR/ HJP                         123
18.3 CCRS & CRS

           Design              Office                 Residence
                          BSNL      Railway      BSNL       Railway
Chief Commissioner of   0522-        85289 NR    2213675        85-290 NR
    Railway Safety      2214507      31570 NE    2237702        32-570 NER
      LUCKNOW           2629743      23290-NR    9415418549     25290 NE
                        2614507      31140NE     9794842049     32140
                                     31570NE
        CRS             0522-        31571       0522-          32571
 North Eastern Circle   2215215       (NE Rly)   2235232        (N.E.Rly)
      Lucknow                        83291                      9415418548
                                      (N. Rly)
           CRS          033-         27061       224392717      44606
      Eastern Circle    22483945     ER          24792483       ER
         Kolkata        Fax-033-                 Mobile-        44955
                        22105514                 9431026841
                                                 9431800491
          CRS           040-         6980,
      South Central     27820104     6979
      Secundrabad       040-
                        27786980
                        Fax-040-
                        27820104,
                        040-
                        27786980
          CRS             2260650      56800     2265926        56801
     Southern Circle     Fax- 080-
        Bang lore         2260650
          CRS             Tel& Fax     54752     22743345       9717630004
     Northern Circle     26886589      (EXT)
        New Delhi                      54753
          CRS            22481493      27060     24853181       35701
     NORTH. FRONT
         CIRCLE

          CRS            22484858      44605     24483530       9433062061
       SOUTH EAST        22227062      44604     22105514 FAX
         CIRCLE




DMP 2011,ECR/ HJP                       124
17.4 HEADQUARTER/ECR
     Design                     Office                     Mobile              Residence
                     BSNL 06224          Railway                        BSNL           Railway
                                          025                           0612
GM                   274728,          22000         9771425001          2300100,       22001

AGM                  272137,          22002         9771425004

COM                  272691,          23300         9771425900          2205353,       83548

CSO                  272874,          23302         9771425940          2340144        -

CCM                  277211           22300         9771425950          06224-         24202
                                                                        277211

CME                  274755,          23000         9771425400          2367522        83545

PCE                  274749,          22700         9771425200                         62470

CEE                  274456,          22500         9771425300          06158-         -
                                                                        221688
CMD                  272693,          23200         9771425500                         ---

CSTE                 272708,          23700         9771425800          2596056        83737

CSC                  273201,          23500         9771425700          2557355        ----

CPRO                 277010,           22010        9771425006          06158-         62290
                     274247           22020                             221629
Central              274750,           24200,       9771463942             ----               ---
Control              274450            24204

Emergency            276914           24206,        9771460837               ----          -----
Control                               24242,
                                      24276
Security             273260,          24224,        ----                     ----          -----
Control                               23588,
                                      23536.
18.5 DIVISIONS
18.5.1 DANAPUR-STD CODE P&T-06115

Design                       Office                Mobile                    Residence
                    BSNL        Railway                             BSNL            Railway
DRM                 232465      82000         9771449000            231355          82001
                    FAX-        FAX-
                    232465      82006
ADRM                232523      82002         9771449001            231473          82003
Sr DSO              275180       82504        9771449901            232248          82505
Sr DOM              232247       82500        9771449900            232145          82501
Sr DCM              232214       82200        9771449950            232380          82201
Sr DEN              232463       82400        9771449200            232290          82401
DMP 2011,ECR/ HJP                                    125
Sr DME              231356     82600      9771449400     232330        82601
Sr DSTE             232303     82700      9771449800     232335        82701
Sr                  230171     82304      9771449302     232397        82305
DEE/TRD
Sr DEE/G            232387     82300      9771449300     232181        82301
Sr DPO              232391     82100      9771449600     232422        82101
CMS                 232334     82800      9771449500     232292        82801
 Sr DSC             232205     82140      9771449700     232440        82141
 Sr PRO             232294     82008      9771449957     ----          82009
CHC                 232458     82527      ----------     -------       82528
                               82542                                   82538

18.5.2 MUGHALSARAI- STD CODE P&T- 05412
Design              Office                Mobile         Residence
                    BSNL      Railway                    BSNL          Railway
DRM                 255298    72000       9794848000     255239        72001
                    FAX-
                    254219
ADRM                255800    72002       9794848001     255830        72003
Sr DSO              255502     72502      9794848907     255503        72503
Sr DOM              255263     72500      9794848900     254953        72501
Sr DCM              255018     72200      9794848950     253254        72201
Sr                  255517     72400      9794848200     255660        72401
DENcord
Sr DME              255508     72600      9794848400     255509        72601
Sr DSTE             255112     72700      9794848800     253145        72701
Sr                  255725     73300      9794848301     255208        73301
DEE/TRD
Sr DEE/G            257673     72300      9794848300     255679        72301
Sr DPO              255682     72100      9794848600     255516        72101
CMS                 257033     72800      9794848500     256245        72801
 Sr DSC             255309     72140      9794848700     255360        72141
CHC                 255291     72544      ---------      -------       72518
                               72545
                               72521
                               72522

18.5.3 DHANBAD- STD CODE P&T- 0326

Design                       Office            Mobile              Residence
                BSNL          Railway                     BSNL          Railway
DRM             2220338       42000         9771426000    2220700       42001
                FAX-          FAX-42870
                2220519
ADRM            2220500       42002         9771426001    2311015       42003
ADRM/           06553-        47200         9771426002    06553-        47201
BRKA            255783                                    292012
Sr DSO          2220531        42502        9771426901    2220310       42503
Sr DOM          2220532        42500        9771426900    2220557       42501
Sr DCM          2220537        42200        9771426950    2220648       42201

DMP 2011,ECR/ HJP                              126
Sr              2220542         42400         9771426200    2311017        42401
DEN/Cord
Sr DME          2220545         42600         9771426400    2220558        42601
Sr DSTE         2220228         42700         9771426800    2220641        42701
Sr              2220534         42370         9771426301    2220653        42371
DEE/TRD
SrDEE/G         2220536         42300         9771426300    2220658        42301
Sr DPO          2220543         42100         9771426600    2220669        42101
CMS             2312623         42800         9771426500    2220688        42801
DSC             2220504         42150         9771426700    2220660        42151
CHC             2220526         42514         ----------    --------       42515
                                42516/18/19
                                42918
Sr PRO          2220556         42208         9771426954                   42209

18.5.4      SONEPUR- STD CODE P&T-06158

Design                       Office           Mobile                 Residence
              BSNL               Railway                      BSNL          Railway
DRM         221638               62000     9771429000      221628         62001
            Fax-                 Fax-
            272314               62085
            221667
ADRM        221651               62002     9771429001      221626         62003
DSO         221661                62504    9771429904      221648         62505
Sr DOM      221653                62500    9771429900      221635         62501
 Sr DCM     221646                62200    9771429950      221636         62201
Sr DEN cord 221647                62400    9771429200      221634         62401
Sr DME      221658                62600    9771429400      221643         62601
Sr DSTE     221637                62700    9771429800      221627         62701
Sr DEE      221644                62300    9771429300      221644         62301
Sr DPO      221662                62100    9771429600      221528         62101
CMS         226820                62800    9771529500      221645         62801
Sr DSC      221663                62140    9771429700      222467         62141
CHC         275764,               62545,   ----------      -------        62546
            222260                62544
                                  62516
PRO                               62008    9771429954                     62009

18.5.5 SAMASTIPUR-STD CODE P&T- 06274
Design              Office                 Mobile          Residence
                    BSNL        Railway                    BSNL           Railway
DRM                 222217      32000      9771428000      222218         32001
                    Fax-        Fax-
                    234717      32077
                    237071
ADRM                222014      32002      9771428001      222159         32003
Sr DSO              222149       32502     9771428904      226660         32503
Sr DOM              222611       32500     9771428900      222606         32501
Sr DCM              222523       32200     9771428950      222514         32201
DMP 2011,ECR/ HJP                               127
Sr                  226348    32400     9771428200   226345     32401
DEN/Cord
Sr DME              222840    32600     9771428400   222504     32601
Sr DSTE             222333    32700     9771428800   222323     32701
Sr DEE              222610    32300     9771428300   222609     32301
Sr DPO              222516    32100     9771428600   222614     32101
CMS                 226820    32800     9771428500   226824     32801
DSC                 222524    32140     9771428700   222522     32141
CHC                 222848,   32550,    ---------    --------   32537
                    220810,   32551
                              32526/2
                              4




DMP 2011,ECR/ HJP                            128
                         Safety Officers in East Central Railway

Design              NAME              Office                             Education
                                      BSNL                               Qualification
                                               Residence   Mobile
CSO                 SriDeepak         06224-   0612-       9771425940    MSc(Hons) Geology
                    Chhabra           272874   2340144
Dy.CE/S             Sri S.K.Singh     06224-   06115-      9771425942    B.Tech .(Civil)
                                      274840   223236
Dy.CSTE/S           Sri S.A..Minz     06224-   0612-       9771425941    Senior Cambridge
                                      274771   2591860                   (ISC.)
                                                                         Training of Disaster
                                                                         Management        at
                                                                         LKO.
Dy.COM/S            Vacant            06224-               9771425943
                                      277041
Dy.CEE/S            Sri.B.K.Singh     23410                9771425945
                                      (Rly)
SME/S               Sri K.D.Sharma             -           9771425944    B.Sc.
                                      23404
                                      (Rly)
Sr.DSO/DNR          Sri N.K.Jha       06115-               9771449901    BSc, BE/Electrical
                                      232248
ASO/DNR             Vacent            83048                9771449903
                                      (Rly)    (Rly
Sr                  Sri J.K.Singh     06274-   06274-      9771428904    BE/Civil
DSO/SPJ
ASO/SPJ             Sri. D.K.Chand    221671   220609,     9771428905    B.E( Electronic &
                                      32510    32511                     Telec.)
                                      (Rly)    (Rly)
Sr.DSO/DHN          Sri.     Yogendra 0326-    0326-       9771426901    Isc.
                    Paswan            222053   2220310                   Safety Course of
                                      1                                  BRC
ASO/DHN             Sri.Bheemsen      -        -           9771426912    Bsc.
Sr.DSO/MG           Sri. Ugresen      05412-   05412-      09794848907   Bsc.,Engg.(Mech.)
S                                     255502   255503
DEN/MGS             Sri.Sanjeev       -        -           09794848939   B.C.E
                    Kumar
Sr.DSO/SEE          Sri.S.K.Rai       06158-   06158-      9771429904    B.Com.,
                                      221661   221648                    P.G.Diploma     in
                                                                         Mass
                                                                         Communication
ASO/SEE             Sri. Prem Kumar   62510    62561       9771429905    Isc. , Diploma in
                                                                         Mech.       Engg.,
                                                                         Integral    Course
                                                                         Training        at
                                                                         Jamalpur




DMP 2011,ECR/ HJP                                  129
18.6 Adjacent Railway Zones & Divisions .
18.6.1 Eastern Railway
Hq/            Desig         Railway                          BSNL
Div.                     Office   Res.      Mobile        Office      Residence
Hq/         GM           24000    35720   900202000    22307596         24793219
Kolkata                                                FAX-
033                                                    22480370
            COM          24500    35134   9002020900   22303825,        24792080




            CSO          24501            900202020    24790134
                                  35112                22303948         24790134
                                                       Fax-
                                                       22316059
            CPTM         24502    35107   9002020901                    24792182
                                                       22305312         24792652


            Emergency    24539    24540                22225439         22303826
Div-        DRM          82000    82001   9002023000   2302319           2202321
ASN
0341


18.6.2 South Eastern Railway
Hq-                 GM   44000    44001   9002080000   24393532      24393427
Kolkata                                                FAX-
033                                                    24397831
                COM      44060    44061   9002080900   24392742
                                                       FAX-          24391409
                                                       24393216
                CSO      44360    44361   9002080660   24396370      24397858
                                                       FAX-
                                                       24504460
               CPTM      44660    44661   9002080901   24396578      24390323


            Emergency    44399,   44725                24397928
                         434665

DMP 2011,ECR/ HJP                         130
Div-            DRM     82200    82201   9002083000   244221       244220
Adra                    Fax-                          FAX-245752
03251                   82725


18.6.3 North Frontier Railway
Hq-             GM      22000    22001   9957550000   2676000      2676001
Malegaon                                              FAX-
0361                                                  2676124
                COM     22700    22701   9957550900   2676006      2676007


                CSO     23350    23351   9957550730   2676016      2676017


                CPTM    22706    22707   9957550901   2670939      2670989


                EMER    22754    22756                2570160
                GENCY   22760    22758                2270150
Div-            DRM     44000    44001   9771441000   222555       222556
Katihar
06452


18.6.4 NORTH CENTRAL RAILWAY

Hq-           GM        23001    23002   9794835000   2561006,     2624532
Allahabad                                             2561008
0532                                                  2230200
                                                      FAX-
                                                      2624841
              COM       23401    23402   9794835900   2230237      2421540


              CSO       23407    23408   9794835902   2230442
              CPTM      234409   23410   9794835903   2560797
              EMERGE    23448    --                   2230239
              NCY       23447
Div-          DRM       22001    22002   9794837000   2600958      2407727
Allahabad                                             2407958
0532

DMP 2011,ECR/ HJP                        131
18.6.5 West Central Railway
Hq-       GM       54000         54001                2627444     2607555
Jabalpur                                              FAX-        2623022
0761                                                  2628133
              COM      54200     54201   9752415900   2677726
              CSO      54202     54203   9752415650   2627627
                                                      FAX-54202
              CPTM     54206     54207   9752415903   2628456     2609940


              EMERGE   5424654   57246                2677071     2677071
              NCY
                       247
Div/          DRM      55000     55001   9752418000   2678080,    2621070
Jabalpur                                              Fax 55655
0761
18.6.6 North Eastern Railway
  Hq-      GM       62100    62101       9794840099   2201041     2202074
Gorakhpur                                             FAX-
 0551                                                 2201299
              COM      64700     64701   9794840900   2201040     2200924


              CSO      64708     64709   9794040901   2201585     2203140


              CPTM     64704     64705   9794840902   2200441     2201585


              Emerge 62768,      62769                2204006     -
              ncy      62779
  Div-     DRM      50000        50001   979484300    2224801     2370078
Varanasi
  0541
18.6.7 Northern Railway
  Hq -      GM      38000        38110   9717630000   23387227    268877379
 Delhi                                                            26873277
  011           COM    32311     35170   971763901    23387976,   2467565
                                                                  26117468
                CSO    32744     55413   971763904    23388050    24107208


               CPTM    32312     26866                23386858    24622586

DMP 2011,ECR/ HJP                        132
               Emerge 32215               -----                23384605     ----
                     ncy
9717Div-         DRM       23200          25200   9794833000   2626670      2235353
Lucknow                                                        FAX-
  0522                                                         2234510




                     18.7 MEDIA –IMPORTANT NUMBERS

Media                      Editor /Correspondent         Phone No. /Mob
Times of India             Sumit Sen, Editor             033-22171200
                                                         2223037 (o)
                                                         2225662 ®
                                                         2226301-04 BX
                           Raj Kumar ,Editor             2216174, 2216037
                                                         Mob-9431012970,
                                                         2271187 ®
                           Kumud Verma                   2216171, 225258
                                                         Mob-9431020227,
                                                         9835052496
                                                         6570008 ®
                           PA to editor                  2216171/74
                           PBX No (Off)                  2216301-04
                                                         Fax-2214561(Fax)
                           Mr. Sachidanand Jha           2216171
                                                         9334103239
Hindustan Times            Ashish mishra                 9835092735
                           Mamman Matthew                2231660,2226120
                                                         2223314 (o)
                                                         9431015066
                           Rajesh Thakur (Rly)           06224-260395 (O)
                                                         9431430919
                           Vinod Dubey, Pr.Cor           9431072103,
                                                         2227447 ®
                           A.K.Mishra                    9430114378,
                                                         9431389304
                                                         9431023371
                                                         2220277,2204205 (O)
Hindustan                  Mr Srikant. B. ch             9431016301
                                                         2223434(o)
                                                         2584214®




 DMP 2011,ECR/ HJP                                133
                        Aku Srivastava, Editor          9431015041,
                                                        2224927 (o),
                                                        2223434
                                                        2524201®
                        Devendra Mishra, News Editor    2223434(o)
                                                        2230884
                                                        9430964816
                        K.K.Saxena,News. Editor         9431024288
                                                        2223434(o)
                                                        2230884
                        Sushil Dubey,CCE                9431652761
                                                        9234544684
                        Atul Upadhaya , Rly Beat        9835261499
                        Ajay Kr. Sinha (RLY )           9471831267
                                                        2223434(o)
                        Alok Chandra,S.Editor           9431432904
                                                        2223413(o)
                        Arun Ashish , B. chief          2204881(o)
                                                        2520608®
                                                        9431016569
                        Chandan Singh, Barh             9431017867,
                        Pragatee Mehta (MFP)            0621-3100365,
                                                        9431082536
                        Biharsarif Office               06112-220940
                        Nawada office                   06112-216464/63
The Week                shri K. Bhellari , B. chief     2235970
Pioneer                 Shri Amarnath Tiwari            2224256
                                                        9431023842
Rashtriya Sahara        Harish Pathak,Editor            3911443
                                                        9934333086
Anand            Bazaar Shri Subrato Basu, B. Chief     2220713,
Patrika                                                 94310294083
Ranchi Express          Shri Balbir Dutt                0651-
                                                        2205448,2221921,
                                                        2205448
                                                        9431114800
Out Look                Shri Vinod Bandhu               9431220501,3253185
Quami Tanzim            S.M.Ashraf Farid,C.Editor       9431448252
                                                        2675845(o)
                                                        2675207®
Danik Jagaran           Shailandra Dixit , Editor       9334332006,
                                                        2520673/71
                        Manish Kumar , Chief reporter   9835088327,
                                                        2520673/71

                        Raavi Shukla, Rly beat          9431057730



 DMP 2011,ECR/ HJP                                134
Aaj                    Shashi Shukla, Resi Editor          9431079808,
                                                           9431022076, 2232136
                                                           2235076 ®
                       Deepak Pandey, C. reporter          2235074
                                                           9431079808
                       Sumit Kr Sinha (Rly Beat)           2235071-73 (PBX)
                                                           9234219505
                                                           9308540408
                       Vijay Kumar , RLy Beat,             06112-225201/02
                       Bihar Sharif office
PTI/Bhasa              S.K.Mishra . B. Chief               2274117 (o)
                                                           2274250,2274252(F)
                                                           9835085680
                       Sanjay Sinha                        9835428410,
                                                           9431100000
                       Ujjawal Kumar Singh                 9334166266.2274117
Prabhat Khabar         Swami Prakash (Res Editor)          3912009
                                                           3912010
                                                           9471861160
                       Sanjay (Rly)                        2342495(F),2205972
                                                           9431860731
The Hindu              K.Balchandra , B. Chief             9835039679,3252387
                       Ranjit Kumar                        2522265
UNI/                   Ankur Bhatacharya                   2538381,2522074
Univarta                                                   2525312 (F)
                                                           9835039443,
                                                           9304227782
The Telegraph          Santosh Singh Editor                2201633(o),2275820
                                                           9430676211
Jansatta               Ganga Pd. B. Chief                  2228839
                                                           9431442738
India Today            Amitabh Srivastava , B chief        2540222 (O)
                                                           9431118671
Indian Express         Naveen Sharma , B. Chief            2228839,2220713(o)
                                                           9835334485
                       Mr J P Yadav                        9431019072
Sanmarg                 Sri Manoj Singh                    2206390(o)
                                                           9431269167
                        Fax                                2500105(F)
                       Sri Ajay Shankar(Reporter)          9334200500


Media                ADDRESS                           PHONE / MOB
      DD      A.K.Gupta.Rashmi Director ,              2227541,2233838(o)
                                                       2214966
                                                       9431021299
              shri A. Kumar , New editor               9431015879,2227281(o)


 DMP 2011,ECR/ HJP                               135
              Doordarshan Kendra ,                    94310212297
              Chhaju Bagh Patna
              Vijoy Kumar, Dy. Director               9431021897
              .                                       2227793,2270502
DD/ Delhi News Room                                   011-26497753/54
              Dr. Atul Tiwary , New editor            011-26196543
NDTV          Ajay kumar, B. Chief                    2221795/2200745
               Manish Kumar, Patna                    9304803156
AIR           MS P. Rahman , Director                 2225305(F),2202560
                                                      9431021738
ZEE News Sri Shrikant Pratyus ,                       2205252
         Chief of Bureau                              9835038391,9431021521
Aaj Tak        Sri Sujit Kr. Jha .                    2540222
              chief of bureau                         9431024451
                                                      2541222(o)
ETV           Parveen Baghi Co-Ordination             3055134(o),3254291,
                                                      2500766/69
                                                      9334112820
              Kumar Sanjiv, Hajipur                   9431039667
              Mr. Nilkamal                            2500766(o),
                                                      9334165588
Sambad        Sri S.D. Jha                            2662076,
                                                      9835085400
Aankhon       Sri Rubi Arun                           9835020320
Dekhi         Sanjay Singh                            9835244972
ANI           Sri Ajay kumar, Chief of bureau         9431021559
                                                      2222411
India T.V     Sri Prashant Jha ./ Pr. Corres          2236368
                                                      9431019431,9334488424
              Sri Nitish Chandra                      9431020932,9334107463
                                                      2236368,2520773
              Sri vinod Kumar                         2261259,
                                                      9431427112
              Prabhakar Kr.C Bureau                   2501292,2202527
CNN                                                   9431012712,9934010130
IBN 7                                                 2501291(F)
              Chandra Mohan Kumar                     2501292,9431012987
                                                      9934008569
Rozana        Sri Amitabh Ojha, C.Editor              2525980,9934868030
Sahara        Sri Sanjay C.Bureau                     2207308(o),9386502164,
T. V                                                  9386463375
              Sri R K Manglem                         9431821001,9431237775
              Sri Rajneesh                            9334122400,2207309
                                                      (Fax), 9431019378
              Sri Narendu                             2207308, 9334487399
PTN           Kanak Paryatush, Director               9835038391,2206390(o)
Bihar         Madanjeet /C.Bureau                     2521142,9334107989
 DMP 2011,ECR/ HJP                              136
News          S. Shukla               3201729,9334107989,
                                      9835011447
BBC           Manikant Thakur         9431041029,2200877
                                      2665877 ®




 DMP 2011,ECR/ HJP              137
                                                           CHAPTER- 19
                    TELEPHONE NUMBERS YOU WANT, ARE HERE

                      DIVISION WISE LIST OF
                   DISTRICTS AND STATIONS WITH
             CONTACTS NUMBERS OF CIVIL AUTHORITES.

      19.1             DIVISION- DANAPUR
     SECTION-JHAJHA to MUGHALSARAI Control No. 06115-232458

Station       Kms      Dist/                Authority      Office         Resi     Mob-
                       STD
                       COD
                       E
Jhajha        366.49                        DM             222002         222001
                                                           Fax-222277              9431075965
Dadpur        373.57                        SP             222302         222301   9431800007

                                                           Fax- 222301
                       Jamui / 06345




Gidhaur       377.86                        CMO            222820         223328   9431257682
Chaura        384.41                        Rly Hospital   250
                                            Ambulance/     (Rly)
                                            Civil
                                            Hospital
                                                           222820
Jamui         392.43                        Fire           222001
                                                 Jamui




Bhalui        401.50                        Police         223132         222007
                                            Station JAJ     Fax-223132
Mananpur      406.44                        DM             232124         232490   9431235404
                                                            Fax-
                                                           232767
Bansipur      412.80                        SP             232707         232705   9431800008
                       Lakhisarai / 06346




                                                           Fax-
                                                           234271
Kiul Jn.      420.35                        CMO            4465, 234283   232046   9431418434
                                                           (Rly)
                                            Civil          232046-
                                            Hospital
Lakhisarai    421.54                        Fire-06344     222324
Mankatha      427.28                        Police         232032
                                            Station
Dumri         432.30
Barhiya       436.69




DMP 2011,ECR/ HJP                                                   138
       SECTION-JHAJHA to MUGHALSARAI Control No. . 06115-232458


Station             Kms      Dist/          Authority      Office     Resi      Mobile
                             STD
                             CODE
Rampurdumra         442.57                  DM             2219545    2219383   9835026485
                                                           Fax-       2222383
                                                           2218900    2219092
Hathidah            447.31                  Sr. SP         2214318    2320047   9431822967
                                                           Fax-
                                                           2320393
Tall Jn.            443.58                  City SP        2219423    2219041   9431822967
Aunta               450.00                  ASP            2631811              94318001
                                            Patna City
Mokama              454.34                  SDO            2631813    2631839   9431632413
                                             Patna City
More                461.75                  SDPO. Patna    2631811    2641831
Kanhaipur           464.93                  city P.S.      2616832
Punarakh            469.92                  Malsalami      2440207
                                            P.S. Fatuha    2641831
                                            P.S. Patna
                                            city chowk
Barh                480.16                  Fire           101,
                                                           2222223
                                                           2222467
Athmalgola          489.34
                             PATNA / 0612




Bakhtiyarpur        498.14                  CMS (Rly)      232334     237292    9431011509
                                            Manas          2351655    2361655
                                            Nursing                   2354871
                                            Home                      2300343
                                            NMCH           2918523    230239    2631159
                                            PMCH           2300132
                                            Rly Hospital   (Rly)
                                            Bakhtiyarpur   2641817
                                            Guru Govind    2264117
                                            Singh          22562516
                                            Hospital       2365814
                                            Patna City.    2262516    237292    9431011509
                                            Kurgi          2262540
                                            Hospital
                                            Digha.
                                                           2365814
Teka Bigha          502.66                  Jivak Heart
Salimpur Bihar      504.60                  Hospital       232334
Karauta             507.15                  Rly Hospital
Manjhauligram       509.64                  Danapur
Khushrupur          513.06
Hardashbigha        516.21
Fatuha Jn.          521.69
Bankaghat           527.53
Patna Sahib         533.64
Gulzarbagh          536.58

DMP 2011,ECR/ HJP                                            139
Rajendra Nagar       541.00                     Ambulance    2367206
(T)
Patna Jn.            543.55
Sachiwalya           546.27
Phulwarisharif       550.00
Danapur              553.26
Neora                559.02
Sadisopur            566.07
Bihta                570.69

SECTION-JHAJHA to MUGHALSARAI Control No 06115-232458

 Station             Kms      Dist/              Authority   Office       Resi     Mob
                              STD
                              CODE
 Koilwar             579.03                      DM          221312       233302   9431822980
                                                             Fax-233303
 Kulhariya           582.71                      SP          231320                9430468330
                                                             Fax-233302
                              BHOJPUR / 06182




 Ara                 592.56                      CMO         235166       235166   9430574778
 Karisat             602.49                         Sadar    235166
                                                  Hospital
 Kauriya H           606.52                      Fire        222609
 Bihiya              614.14                      Town /PS    221561
 Banahi              619.98                      Sadar/PS    233183
 Sikaria H           623.15                      PS/Nawada   233539
 Raghunathpur        628.62
 Twining Ganj        637.31
 Dumraon             644.96
 Baruna              651.91                      DM          222336       222335   9431684901
                                                             Fax-222231
 Buxar               661.91                      SP          222030       222375   9430471112
                                                             Fax-222375
 Pawani              667.35                      CMO         224163       224162   9431412939
 Kamarpur H
 Chausa              672.14                      Sadar       224628
                              BUXAR/06183




 Barakala H          676.52                      Hospital    225756
                                                 Neha
                                                 Nusing
                                                 Home
                                                 RLY
                                                 Hospital
                                                 BXR

                                                 Fire        222701


 Gahmar              681.70                      DM          220204       220240
                              GAJI PUR/




 Bhadaura            689.40                      SP          220568       220567
                                05497




                                                 SP (Rly)    0532-
                                                 ALD         261228
 Ushiakhash H        693.21                      CMO

 DMP 2011,ECR/ HJP                                             140
Dildar Najar Jn.    687.45                        Sadar        221271
                                                  Hospital     220236
Sarhulla H*         Branch                        P.S.         252066
Nagsar H*           Line                          Zamaniya
Tarighat*                                         Dildar       244240
Darauli             704.75                        Nagar
Zamaniya            711.00                        Fire         101
Dheena              723.43                        DM           262500        262501    9415356244
                                                               262557        262555
Tulsi Asram         730.73     CHANDAULI/ 05412   SP           262480        262479    9415902255
Sakaldiha           737.03                        CMO          260497                  9415109874
                                                  Sadar        262164
                                                  Hospital
Kutchman            743.92                        P.S          255927
                                                  Alinagar
                                                  PS           246226
                                                  Sakaldiha
                         Fire       254092
                         Fire MGS 255344
    SECTION-PATNA- GAYA Control No. 06115-232458

 Station             Kms     Dist/                Authority    Office        Resi       Mobile
                             STD
                             CODE
 Parsa Bazar          6.21                        DM           2222545       2222383    9835026485
                                                               Fax-2222900   2222383
                                                                             2219092
 Punpun              13.25                        Sr. SP       2214318       2320047    9431822967
                             PATNA/0612




                                                               Fax-2320393
 Potahi              18.76                        City SP      2219423       2219041    9431822969
 Nadwan              23.74                        ASP          2631811                  9431800118
                                                  Patna City
 Taregana            29.52                        SDO          2631813       2631839    9431632413
                                                  Patna City
 Nadaul              36.28                        SDPO.        2631811       2641831    9431878924
                                                  Patna city                            9835093318
                                                  PMCH         2670132       2300343
                                                  NMCH         2918523       2354828
 Jahanabad           44.72                        DM           223072        223001     9431226100
                                                               Fax-223142
                             Jahanabad /




 Jahanabad           47.58                        SP           223108        223110     9431822976
 Court                                                         Fax-223110
 Tehta               57.28                        CMO          227794        226331     9431226502
                             06114




 Makhdum pur         61.28                        Fire         223164
 Gaya
 Bela                72.18                        DM           2420005       2420008    9431266407
                                                               Fax-2223561
                             Gaya / 0631




 Chakand             82.46                        SP           2420003       2420004    9431822973
                                                  CMO          2220303       240009
                                                               Fax-2420110
                                                  Fire         2420101
                                                  PS Bela      2461440

DMP 2011,ECR/ HJP                                                141
SECTION-FATUHA- ISLAMPUR Control No. . 06115-232458

Station                   Kms     Dist/              Authority      Office       Resi      Mob
                          Ex      STD
                          FUT     CODE
Fatuha                    00.00                      DM             2222545      2222383   9835026485
                                                                    Fax-         2219092
                                                                    2218900


                                    PATNA / 0612
Machhariyawan H           4.67                       Sr. SP         2214318      2320047   9431822967
                                                                    Fax-
                                                                    2222041
Daniyawan F               9.29                       City SP        2219423      2219041   9431822969
Singiyawan H              10.81                      PS             2641155
                                                     Didarganj
Diyawn H                  17.17                      CMS (Rly)      232334       237292    9431011509

Lohanda H                 21.26                      DM             235203       235204    943106008
                                                                    Fax-235205
Hilsa                     21.26                      SP             235207,      235206    9431822972
                                                                    233978(F)
Juniyar H                 26.91                      CMO            236786                 9431425176
                                    NALAND/ 06112




Rambhawan H               29.10                      Sadar          235228
                                                     Hospital       236786
Ekangarsarai F            32.82                      Civil          102
                                                     Hospital
                                                     Biharsharif
Aungaridham H             36.61                      Fire           235230
Khurrampur H              39.26                      PS             281827
                                                    (Nalanda)
Islampur                  42.67                      PS             100
                                                    (Biharsharif)   235217

     SECTION-KIUL-GAYA Control No. . 06115-232458

  Station           Kms            Dist/             Authority      Office       Resi      Mob.
                                  STD
                                  CODE
  Kiul Jn           420.35                           DM             232124,      232490    9431235404
                                                                    232767(F)
                                   SARAI/06346




  Lakhisarai        421.54                           SP             232707,      232705    9431800808
                                                                    232705(F)
  Karauta           427.95                            Sadar         234283       232047    9431081559
                                   LAKHI




  Patri H                                            Hospital
                                                     Lakhisarai
  Garsanda H        430.53                           DM             223041       223100    9431200302
                                                                    Fax-
                                   SHEIKHPURA/




                                                                    223001


  Sirari            436.74                           SP             223339       223037    9431800009
                                   06341




                                                                     Fax-
                                                                    223386
DMP 2011,ECR/ HJP                                                   142
 Eksari H           442.66                                 CMO            223784      224342     9431089841
 Sheikhpura         446.86                                 PS             223226
                                                           Sheikhpura
 Kushumbha          453.29                                 Fire           101
 Bihar
                                                           Sadar          224487
                                                           Hospital
 Dergaon H          458.11                                 DM             212253      212240     9430412711
                                                                          Fax-
                                                                          212904
 Kasichak           461.94                                 SP             214389      212263     9431822975
                                                                          Fax-
                                                                          212263
 Baghigospur        466.68                                 Civil          212230
 Halt                                                      Hospital
                                         NAWADA/ 06324


 Warisaliganj       472.11                                 Civil          212030      212270
                                                           Surgen
 Bagbardiha         479.73                                 Fire           212586
 Halt
 Nawada             490.83                                 PS Nawada      212239
 Chatar H           499.47
 Tilaiya            508.18
 Jamuawan           519.26                                 DM             2420005     2420008    9431266407
                                                                          Fax-
                                                                          2223561
 Wairganj           526.19                                 SP             2420003     2420004    9431822973
                                                                          Fax-
                                   GAYA/ 0631




                                                                          2420110
 Karjara            533.65                                 Hospital       2242047
 Paimar F           538.10                                 (Rly)          2470147
 Manpur             544.44                                 Fire           2420101
 Gaya               549.68                                 CMO            2220694
                                                           SMO            2220303



SECTION-BAKHTIYARPUR-RAJGIR Control No. . 06115-232458

 Station             Kms      Dist/ Authority                          Office           Resi     Mobile
                              STD
                              CODE
 Bhakhtiyarpur 498.14               DM                                 2222545,Fax-     2222383 9835026485
                              PATNA/0




                                                                       2222900          2219092
 Karnauti H          500.84                              Sr. SP        2224318          2320047 9431822967
                              612




                                                                       Fax-2320393

 Kharuar H           504.47                              DM            235203           235204   9431016008
                                                                       Fax-235205
                              NALANDA/




 Harnaut             508.54                              SP            235207,233978(F) 235206   9431822972
 Wena                513.62                              Hospital      235228
 Imlibigha H         516.54                              Sadar         235228
                              06112




 Rahui Road          519.50                              Biharsharif
 Dekpur H            521.39
DMP 2011,ECR/ HJP                                                         143
 Sohsari H          523.89         PS               281827
                                   Nalnda
 Biharsarif         527.49         PS               100,235217
                                   Biharsarif
 Tungi H            531.24         PS Rajgir        25528
 Pawapuri H         533.50         Fire             235230
 Nalanda            540.05
 Sialo              545.05



SECTION-MOKAMA-RAMPURDUMRA-BARAUNI Control No 06115-232458

 Station                 Kms     Dist          Office          Resi      Mobile
 Rampurdumra             -                     2222545         2222383   9835026485
                                 DM


                                               Fax-            2219092
                                               2222900
 Hatidah                 3.83                  2214318         2320047   9431822967
                                 SP




                                               Fax-
                                               2320393
 Aunta H
                                 PATNA
                                 /0612




 Tal Jn.
 Rajendera Pool          4.44
 Simariya                10.74                 212285 Fax- 230584        9431211555
                                 BEGUSARAI/
                                 06243 SP DM




                                               230571
 Barauni                 17.00                 223015 Fax- 200519        9431800011
                                               230539
                                               213095          213095
                                               215512          200514




DMP 2011,ECR/ HJP                                        144
                          DIVISION- SONPUR

    SECTION-GOLDENGANJ—BARAUNI (VIA- SAHPUR PATAURI)

         Control No.06158-275764

           Station          Kms      DIST/ Authority              Office       Resi     Mobile
                            EX-      STD
                            KIR      COCE
           Goldenganj       315/2                      DC         232875       222715   9470001391
                                                                  Fax-222833   232715
           Dumari Juara     310/9                      DM         232301       232302   9431008346
                                                                  Fax-234895   232718
           Baragoapal       306/55                     SP         232306       232307   9431822989
                                                                  Fax-232720
                                     SARAN/ 06152




           Avtarnagar       301/4                      CMO        238377       232832   9431138861
           Dighwar          295/13                     Sadar      232000                9470003720
           Sitalpur         291/2                      Hosp.                            9470003721
                                                       Chhapra
           Nayagaon         283/12                     Fire       233233
           Parmanandpur     279/1                      PS         06158-
                                                       Dighwara   281233
           Sonpur           272/9                      PS         06152-
                                                       Doriganj   273824

           Hajipur                                     DM         272201       272503   9430983315
                                                                  Fax-232593            9471484084
           Chakmakrand      260/2                      SP         272318       272307   9431822985
                                                                  Fax-275233
           Vidupur          257/7                      Civil      260422       277450   9431404924
                                     VAISHALI/ 06224




                                                       Surgen                           9431012170
           Chaksikandar     251/4                      Sadar                            9431404924
                                                       Hospital   260422
           Desari           246/11                     HJP                              9431081736
           Sahdeibujurg     241/15                     Fire       274055




DMP 2011,ECR/ HJP                                           145
        Mahnar Road       226/11                       Town PS       260327

        Shapur Patori     229/1                        DM            222300       222301   9431807123
                                                                     Fax-222216
        Nandani lugania   223/10                       SP            222034       222350   9431822985,




                                   SAMASTIPUR/ 06274
                                                                     Fax-222350            9431822994
        Mohiuddin         216/3                        CMO           222254       227302   9431291978,
        Nagar                                          Civil Hosp.   225140                9470003681
                                                       Samastipur
        Vidhyapatinagar   206/4
                                                                     223248

                                                       Fire
        Sherpurdhipura    201/10                       DM            212285       230584   9431211555
                                                                     Fax-230571
                                   BEGUSARAI/


        Bachhwar Jn.      195/20                       SP            223015       230519   9431800011
                                                                     Fax-230539
        Teghra            186/12                       Sadar         210002       213095
                                   06243




                                                       Hospital
        Barauni Jn.       173/2                        CMO           215512       230514   99344164891




DMP 2011,ECR/ HJP                                              146
     Section – BARAUNI – KATIHAR Control No. 06158-275764

Station             Kms    Dist/                Authority    Office       Resi     Mobile
                    Ex-    STD
                    CPR    Code
Barauni Jn.         215.73                      DM               212285   230584   9431211555

                             BEGUSARAI/06243
                                                                   Fax-
                                                                 230571
Tilrath             223.87                      SP               213015   230519   9431800011
                                                                   Fax-
                                                                 230539
Begusarai           230.89                      CMO              215512   230514   99344164891
Lakho               238.25                      Dy. Suptt.       210002   213095
Danauli             243.69                      Sadar
Phulwaria                                       Hospital         215512
Lakhminia           248.85                      Begusarai
                                                                    101
                                                Fire             213133
Sahebpurkamal 258.06                            DM               222135 222134     9431231748
                                                             Fax-227006            9334149335
Umeshnagar          264.27                      SP               222086 222053     9431800010
                                                             Fax-223519
                             KHAGARIYA/ 06244




Khagaria Jn.        271.27                      Civil           2294931 231001     9470464391
                                                Surjen
Mansi Jn.           280.01                      Sadar            222113
Maheshkhunt         290.51                      Hospital
                                                Khagaria
Gochhari            294.88                      Fire             222323
Gopalpur
Pasraha             302.96
Bharatkhand         308.52                      DC             2401001 2401201     9431214750
                             BHAGALPUR




                                                                  Fax-
                                                               2400501
Narayanpur          314.53                      DM             2400012 2401202     9431213543
                             / 0641




                                                                  Fax-
                                                               2400918




DMP 2011,ECR/ HJP                                                147
       Thana         322.23                    SP         2400103 2401003   9431028100
       Bihpur Jn.                                            Fax-           9431800003
                                                          2401153
       Kharik        330.37                    CMO        2400903 2400906   9430908443
       Nawgachhiya   338.01                    Fire           101 2420202
       Katariya      349.18
       Kursela       335.83                    DM          222581 2225816   9835475209
                                                             Fax-
                                                           222880
       Bakhari       365.04                    SP          222601 222602    9431800001
                                                             Fax-
                                                           222602
                              KATIHAR/ 06452

       Karahagol     372.06                    CMO         224275 241967    9470003366
       Road
       Semapur       383.61                    Sadar       224275 241967    9470003369
       Katihar       395.01                    Hospital
                                               Katihar
                                               Fire        242200
                                                              101




DMP 2011,ECR/ HJP                                         148
SECTION – HAJIPUR – MUZAFARPUR – SAMASTIPUR – BARAUNI
Control No.- 06158-275764
 Station            Kms      Dist/              Authority          Office         Resi       Mobile
                    Ex.      STD
                    CPR      CODE


 Hajipur            59.22                       DM                    272201 272503         9430983315
                                                                  Fax-272318                9471484084
                                                                      272593
 Sarai              69.92    VAISHALI/06224     SP                    272318 272307         9431822985
                                                                  Fax-273233
 Bithauli           74.50                       CMO                   260422 277250         9431404924
                                                                                            9431012170
Bhagwanpur          78.91                       Sadar                  260422               9431404924
Garaul              87.15                       Hospital                                    9431081736
                                                HJP
                                                Fire                  274055
 Kurhani            92.95                       DC                   2212103    2212202     9431608737
                                                                     2212972                9431219779
                                                                 Fax-2212202
 Turkee             99.20                       DM                   2212101    2212105     9431508737
                                                                 Fax-2217285
                             MUZAFFARPUR/0621




Ramdayalu           106.94                      SP                   2217797    2212119     9431433900
Nagar                                                            Fax-2212107    2212107     9431822982
Muzaffarpur         113.00                      CMO                  2247992    2249113     9835482048
 Naryanpuranant     117.83                      Sadar                2249113    223034
                                                Hospital
 Silaut             125.03                      Civil                  2249113 2243709      9431809444
                                                Suregon                2215030
 Siho               131.15                      Fire                   2247222 101
 Dholi              138.05
 Dubha              143.98                      DM                    222300 222301       9431807123
                             SAMASTIPUR/06274




                                                                  Fax-222216
 Pusa Road          151.42                      SP                    222034 222350       9431822985,
                                                                  Fax-222034              9431822994
 Karpurigram        158.52                      CMO                   227302              9431291978
 Samastipur         164.76                      Civil Hosp.           225140              9470003681
 Ujiarpur                                       Samastipur
 Nazirganj                                      Fire                   223248
 Dalsingsarai                                                             101

 Sathajagat                                                 DM         212285 230584      9431211555
                                                                         Fax-
                             BEGUSARAI




                                                                       230571
                               /06243




 Bachhwara                                        SP                   213015 230519      9431800011
                                                                         Fax-
                                                                       230539
 Teghara                                          CMO                  215512 230514      99344164891




DMP 2011,ECR/ HJP                                                149
 Barauni                                              Sadar              210002 102
                                                      Hospital
                                                      Begusarai         2759897
                                                                            333
                                                      Fire               213133

                             DIVISION- MUGHALASARAI
                       SECTION- MANPUR –MUGHALASARAI

CONTROL No. 05412 – 255291


Station             Kms        Dist/                Authority     Office     Resi      Mob.
                               STD
                               CODE
Manpur              464.40                          DM            2420005    2420008   9431266407
                                                                  Fax-
                                                                  2223561
Gaya Jn.            466.18                          SP            2420003    2420004   9431822973
                                                                  Fax-
                                                                  2420110
Kastha              469.64                          CMO           2220303    2420009   943105348
Paraiya             478.08                          FIRE          2420101
                                GAYA/0631




Guraru              485.22                          Army
                                                    Hospital,     2410066
                                                    Magadh
                                                    Medical       3201800    2210741   9334206046
                                                    College.,
                                                    Lady Elgin    2423458              9431053048
                                                    Hospital,
                                                    Pilgrim
                                                    Hospiral,
Islampur            498.06                          OTHERS
                                                    PS
Rafiganj            507.12                          DM            223167     223168    9430210608
                                                                  Fax-
                                                                  223211
Deo-Road            515.06                          SP            223175-F   223195    9431822974
Jakhim              518.30                          Civil         06184-     223112    9131279793
                                                    Surgen        223183
                                AURANGABAD/ 06186




Bagohi              524.76                          FIRE          222795
Phesar              529.29                          Civil         224533
                                                    Hospital,
                                                    sadar

Anugraha            538.24                          Others ps
Narayan Rd.
Chiraila-           543.64
Pauthu-BH

Sonenagar       549.04


DMP 2011,ECR/ HJP                                                 150
Dehri-On-       554.80                      DM             222226      222224   9431632414
Sone                                                       Fax-
                                                           221224
Pahleza BH      559.24                      SP             253204      253205   9431822 978
                                                           Fax-
                                                           256200




                         ROHTAS/ 06184
Karwandiya      565.14                      Civil Surgan   222376      220425
                                                           227105
Sasaram         572.64                      FIRE           223314
Kumahu          580.52                      Civil          227105
                                            Hospital.
                                            Govt.
                                            Hospital,
Shivsagar       586.20                      OTHERS PS
Road.
Khurmabad       591.43
Kurda           597.91
Pusauli         606.77                      DM             223241      223250   9431822981
                                                           Fax-
                                                           223301
Muthani         614.70                      SP             223211,     223672   9431822979
                         BHABHUA/ 06189




                                                           223205(F)
BhabuaRd        620.14                      CMO            222703      222271   9430217498
Durgauti        629.20                      FIRE           222346
Dhanaichha      634.40                      Sadar          223254
                                            Hospital,
Karamnasa       640.73                      Civil          222703
                                            Hospital,
                                            Kamlapati
                                            Rajkiya        262494
                                            Hospital,
Saidraja        649.02                      DM             262557      262555   9454417576
                                                           Fax-
                         CHANDAULI/ 05412




                                                           262500
Chadauli        657.45                      SP             262480      262479   9454400262
Majhwar                                                    Fax-
                                                           262478
Ganjkhwaja      666.00                      CMO            262164      260497   9415143224
Mughalsarai     672.65                      FIRE           255344
                                            Mughalsarai
                                            Chandauli      254092
                                            Majhwar-
                     BHU           2317436
                     Hospital
                     Varanasi,
                     Sri           2317050
                     Sunderlal
                         Varanasi/ 0542




                     Hospital,
                     Heritage      2369994
                     hospital,     2366978
                     B.D.Memor 2214720
                     ial Hospital,
SECTION-SONENAGAR- GARHWA ROAD Jn. CONTROL No. 05412 – 255291
DMP 2011,ECR/ HJP                                            151
 Station            Kms     Dist/            Authority     Office     Resi     Mob
                    Ex.     STD
                    DOS     CODE
 Sonenagar          5.77                     DM            223167,    223168   9430210608




                            AURANGABAD/
                                                           223211-F
 Bagha              13.63                    SP            223175-F   223195   9431822974
 Bishunpur




                             06186
 Ankorah            21.69                    CMO           223183     223183   9131279793
 Barkisalaiya       28.37                    FIRE          222795
 Nabenagar          35.76                    Civil         223112
 Road                                        Hospital


 Kajrat Nawadih     44.14                    DM            224033     204044   9431160001
 Japla              51.59                    SP            224023     224007   9431577777
 Haidarnagar        58.61                    CMO           224273     223128   9431138224
 Kosiara            64.68                    Fire          06562-              9470583623
                                             Daltanganj    222555,
                                              Pali –Road
                                                           251480
                                             Sadar         224273
                            PALAMU /06562




                                             hospital,
                                             Sewa       224050
                                             Sadan
                                             St.Paul,   222299
                                             Health
                                             Way
 Muhammdganj        70.52                    Sadar      06562-
                                             Hospital   220450
                                             Daltanganj
 Sat Bahini         77.36                   Blood Bank 222299
 Untari Road        82.29
 Karkatta           88.50                   Lions Club                         9450794003
 Sigsigi            92.76
 Garhwa Rd.         98.56




DMP 2011,ECR/ HJP                                          152
                                                  DIVISION-SAMASTIPUR

     Section – Samastipur -Darbhanga ,

    ControlNo. 06274-222603

 Station            Kms      Dist/                 Authority   Office    Resi     Mobile
                             STD
                             Code
 Samastipur         -                              DM          222300    222301   9431807123
                                                               Fax-
                                                               222216
                              Samastipur/ 06274



 Muktapur           03.62                          SP          222034    222350   9431822993
                                                               Fax-
                                                               222350
                                                   CMO         222254    227302   9431291978
 Kishanpur          10.06                          Hospital    225140
 Rambhadrpur        16.50                          Fire        101/               9939356921
                                                               223248
 Hay Ghat           22.73                          DM          245335    245363   9431219363
                                                               Fax-
                                                               245359
 Thalwara           28.17                          SP          245382    245800   9431822992
                                                               Fax-
                                                               245206
 Laherea Sarai      32.59                          CMO         233513    233093   9430225482
                              Darbhanga/ 06272




                                                   DMCH
 Darbhanga          37.42                          Hospital    233228

                                                   Supt.       1233228   233190   9431219347
                                                   DMCH
                                                   Fire        222707
                                                               101
                    SECTION-SAGAULI-RAXAUL CONTROL No 06274-222603

 Station            Kms      Dist/                 Authority   Office    Resi     Mobile
                             STD
                            CODE
 Sagauli Jn.                                       DM          242700    242800   9431811222
                                                               Fax-
                              champaran/06252




                                                               242711
 Dharminia H        06.41                          SP          232684    232683   9431822988
                                                               Fax-
                                                               244244
 Ramgarhwa          14.89                          CMO         235372    232716   9430168216
                              East




 Masnadih H         21.52                          Hosptial    222918    232998
 Raxaul Jn.         29.19                          Fire        222911    101




DMP 2011,ECR/ HJP                                              153
    SECTION-NARKATIYAGANJ- PANIYAHWA

    CONTROL No 06274-222603

 Station            Kms     Dist/                 Authority   Office    Resi      Mob
                    (Ex.    STD
                    NKE)    Code
 Narkatiyaganj      00.00                         DM          242534    232535    9430032700
 Jn.                                                          Fax-
                                                              242576
 Chamua             07.65                         SP          232563    242886    9431637788
                            WESTCHEMPARAN/06254

                                                              Fax-                9431822986
                                                              248960
 Harinagar          15.29                         CMO         234293    242945    9431226502
 Bhiroganj          23.74                         Sadar       232366
                                                  Hospital
 Kharpokhra         32.19                                     101,
                                                  Fire
                                                              242200
 Bagha              41.85
                                                  Others
 Ausani H           46.68


 Valmiki Nagar      50.99
 Road
 Paniyahwa


                      SECTION-MUZAFFARPUR- NARKATIYAGANG

     CONTROL No 06274-222603,

 Station            Kms     Dist/                 Authority   Office    Resi      Mob.
                    (Ex.    STD
                    MFP)    Code
 Muzaffarpur        0.00                          DC          2212103   2212104   9431603770
                                                              2212972   2212202
                                                              Fax-
                                                              2212202

 Kaparpura          7.24                          DM          2212101   2212105   9431508737
                            Muzaffarpur/ 0621




                                                              Fax-
                                                              2217285
 Kanti              12.87                         SP          2217797   2212119   9431433900
                                                              Fax-      2212107   9431822982
                                                              2212107
 Piprahan H         17.08                         CMO         2247992   2249113   9835482048
                                                  Sadar       2245030
                                                  Hospital
 Nariyar H          21.07
 Motipur            26.14                         Civil       2249113             9431285717
                                                  Suregon
DMP 2011,ECR/ HJP                                             154
  Mahwal            32.98                           Fire        2247222   2216275
  Meshi             39.42                           DM          242700    242800    9431811222
                                                                Fax-
                                                                242711




                             EAST CHAMPARAN/06252
  Harpurnag H       43.20                           SP          222684    232683    9431822988
                                                                Fax-
                                                                244244
  Chakiya           47.87                           CMO         235372    232716    9430168216
  Kudiya H          53.88                           Hosptial    222918    232998
  Pipra             57093                           Fire        222911    101
  Bangari H         65.56
  Jivdhara          70.80
  Motihari Cout     76.50
  Motihari          79.25
  Semra             90.52
  Sugauli           100.58
  Parsa Nagar H     106.09                          DM          232534    232535    9431465897
                                                                Fax-
                                                                242576
  Majhaulia         113.45                          SP          232563    242886    9431637788
                             WESTCHEMPARAN/06254




                                                                Fax-                9431822986
                                                                248960
  Betia             122.51                          CMO         234293    242945    9431226502
  Prajapati H       125.07                          Sadar       232366
                                                    Hospital
  Kumarbagh         132.17                          FIRE        101,
                                                                242200
  Chanpatiya        139.41                          OTHERS
  Rameshwar         144.68
  Nagar H
  Sathi             148.26
  Musharna H        153.11
  Narkatiyaganj     159.12


                    SECTION- DARBHANGA Jn – BAIRAGANIYA (MG)

 CONTROL No 06274-222603,

Station               Kms Dist/                     Authority   Office    Resi Mo MOb
                      (Ex. STD
                     DBG) Code
                                                    DC          245388    245356943 9431219779
                                                                Fax-
                                                                245357          779
Darbhanga            00.00                          DM          245335    245363    9431219363
                             DARBHANGA




                                                                Fax-
                                                                245359
                                /06272




Shisho H             05.75                          SP          245382    245800    9431822992
                                                                Fax-
                                                                245206
Mohammadpur          11.27                          CMO         233513              9430225482
                                                    DMCH
DMP 2011,ECR/ HJP                                               155
Tektar H                16.67                          Hospital    233228

Kamtaul                 23.34                          Supt.       1233228   233190    9431219347
                                                       DMCH
Muraitha H              27.89                          Fire        222707
                                                                   101
Jogiara                 34.61
Chandona H              39.65                          DM          250439    250405    9431241088
                                                                   Fax-
                                                                   254516
Janakpur Rd.            42.66                          SP          250526    250421    9431822983
                                                                   Fax-
                                                                   250880
Awapur H                48.96                          CMO         254533    254539    9431865628
Bajpatti                54.13                          Hospital    250179
                                                       (Sadar)
                                    SITAMARHI /06226




Parsoni                 59.90                          Fire        101,
                                                                   250001
Bhisa H               64.20
Sitamarhi             67.81
Reega                 77.06
Mohinimandal          82.71
Dhang               88.33
Bairaganiya         96.78


           SECTION-DARBHANGA – SAKARI - NIRMALI (MG)

     CONTROL No 06274-222603

Station         Kms             Dist/                  Authority   Office    Resi      Mobile
                Ex.             STD
                DBG             Code

                                                       DC          245388    245356943 9431219779
                                                                   Fax-
                                                                   245357          779
Darbhanga                                              DM          245335    245363    9431219363
                                Darbhanga/06272




Jn.                                                                Fax-
                                                                   245359
Kakarghati      6.84                                   SP          245382    245800    9431822992
                                                                   Fax-
                                                                   245206
Tarsarai        12.87                                  CMO         233513    233093    9430225482
                                                       DMCH
                                                       Hospital    233158

                                                       Supt.       233228    233190    9431219347
                                                       DMCH
                                                       Fire        222707
                                                                   101


DMP 2011,ECR/ HJP                                                  156
S.Suryanaray    16.09                       DM          222217    222218    9431225300




                         ani/0627
                         Madhub
an Sing H                                               Fax-
                                                        222209




                         6
Sakri Jn.       99.31                       SP          223486    223466    9431822994
                                            Sadar       102,
                                            Hospital    222205
                                            Fire        101
                                                        ,226351
                                            DC          245388    245356943 9431219779
                                                        Fax-
                                                        245357          779
Manigachhi      26.15                       DM          245335    245363    9431219363
                                                        Fax-
                         Darbhang/06272


                                                        245359
Mandan          31.16                       SP          245382    245800    9431822992
Mishra H                                                Fax-
                                                        245206
Lohna Road      34.20                       CMO         233513    233093    9430225482
                                            DMCH
                                            Hospital    233158
                                            Supt.       233228    233190    9431219347
                                            DMCH
                                            Principal   233092    233190    9431293555
                                            DMCH                            9835445533
                                            Fire        222707
                                                        101
Jhanjharpur     38.63                       DM          222217    222218    9431225300
                                                        Fax-
                                                        222209

Mithila Deep    43.12                       SP          223486    223466    9431822994
H
Tamuria         47.08                       CMO                   223227    9955212486
Chikna          53.52                       Hospital    102/      222561    222107
                         Madhubani/ 06276




                                                        222490    222591    222475
                                            Red Cross
                                                        222205
Ghoghardiha     59.55
                                            Fire
                                                        226351
Parsa Navroli   64.43
H                                           Other PS
Nirmali Jn.     70.81
SECTION-JHANJHARPUR – LAUKHA BAZAR(MG)

CONTROL No 06274-222603

Station         Kms     Dist/               Authority   Office    Resi      Mobile
                Ex.     STD
                JJP     Code

Jhanjharpur                                 DM          222217    222218    9431225300
                        huba
                        Mad


                        0627
                         ni/




                                                        Fax-
                          6




                                                        222209


DMP 2011,ECR/ HJP                                       157
Jhanjharpur     4.60                        SP            223486     223466   9431822994
Bazar H
Mahrail         7.65                        CMO                      223227   9955212486
Chandeshwa      13.60                       Sadar         102,       222561   222107
r Sthan H                                   Hospital      222205     222591   222475
Wachaspati      20.00                       Fire          101,2263
Nagar                                                     51


    SECTION-SAMASTIPUR –MANSI(MG) CONTROL No 06274-222603

Station         Kms     Dist/               Authority     Office     Resi     Mobile
                Ex.     STD
                SPJ     Code

Samastipur                                  DM            222300     222301   9431807123
                                                          Fax-
                                                          222216
Bhagwanpur      8.20                        SP            222034     222350   9431822993
Desua                                                     Fax-
                        Samastipur/ 06274




                                                          222350
Angar Ghat      14.08                       CMO           222254     227302   9431291978
                                            Civil Hosp.   222456
                                            Samastipur

Narhan          22.53                       Fire          225140
Rusera Ghat     28.97
Naya Nagar      36.61                       DM              212285 230584     9431211555
                                                              Fax-
                                                            230571
Baraipura H                                 SP              213015 200519     9431800011
                                                              Fax-
                                                            230539
Hasanpur        45.46                       CMO             215512 230514
Road
                                            Dy. Suptt.      210002 102
                        Begusarai/ 06243




                                                          2759897
                                                              333
                                                           213133
Garhpura        52.05                       Sadar          212285 230584      9431802555
                                            Hospital         Fax- 215512      99344164891
                                            Begusarai      230571 230514

                                            Fire
Sonma           55.68
pranpur H
Salauna         59.53
Imali           67.37
Paharja
Gangaur


DMP 2011,ECR/ HJP                                         158
Olapur          70.82                     DM             222135    222134   9431231748
                                                         Fax-




                        Khagaria /06244
                                                         227006
Khagaria Jn.    85.88                     SP             222086    222053   9431800010
                                                         Fax-
                                                         223519
Mansi Jn.       94.33                     Civil Surjen   2294931   231001   9470464391
                                          Hospital       222113
                                          Fire           100




DMP 2011,ECR/ HJP                                        159
  SECTION- BAIRAGANIYA –NARKATIYAGANJ (MG)

CONTROL No 06274-222603,

Station             Kms     Dist/                   Authority   Office   Resi     Mobile
                    (Ex.    STD
                    DBG)    Code
Bairaganiya         96.98                           DM          242700   242800   9431811222
                                                                Fax-
                                                                242711
Gurhanwa H          05.23                           SP          222684   232683   9431822988
                            EAST CHAMPARAN/ 06252

                                                                Fax-
                                                                244244
Kundwa              10.06                           CMO         235372   232716   9430168216
Chainpur
Ghorasahan          18.11                           Hosptial    222918   232998
Jaimurthi           24.10                           Fire        222911   101
Nagar
Chowradano          29.78
Pachpokhoriya       35.95
H
Adapur              41.45
Nakardai            47.45
Raxaul Jn.          53.52
Bhelwa              60.76
Kangali H           65.72                           DM          232534   232535   9431465897
                                                                Fax-
                            WEST CHAMPARAN/ 06254




                                                                242576
Sikta               70.42                           SP          232563   242886   9431637788
                                                                Fax-              9431822986
                                                                248960
Marjadwa            73.96                           CMO         234293   242945   9431226502
Gokhula             88.30                           Sadar       232366
                                                    Hospital
Narkatiyaganj       94.15                           FIRE        101,
Jn.                                                             242200
                                                    OTHERS

    SECTION- SAKRI JN- JAINAGAR (MG) CONTROL No 06274-222603,

Station             Kms     Dist/                   Authority   Office   Resi     Mobile
                    (Ex     STD
                    .SKI)   Code
Sakri Jn            00.00                           DM          222217   222218   9431225300
                            MADHUBANI /06276




                                                                Fax-
                                                                222209
Ugna H              04.48                           SP          223486   223466   9431822994

Pandaul             08.05                           CMO                  223227   9955212486
Madhubani           16.90                           Sadar       102,     222561   222107
                                                    Hospital
Rajnagar            26.96                           Red Cross   222205   222591   222475
DMP 2011,ECR/ HJP                                                 160
Lalitlaxmipur       31.09                                      FIRE        101,22635
H                                                                          1
Khajauli            36.21                                      OTHERS
Korahia H           41.67
Jainagar            48.67


SECTION- BHIKHNATHORI- NARKATIYAGANJ (MG)

CONTROL No 06274-2603,


Station               Kms Dist/                                Authority   Office      Resi     Mobile
                      (Ex. STD
                     BKF) Code
Bhikhnathori         00.00                                     DM          232534      232535   9431465897
                                                                           Fax-
                                                                           242576
                             WEST CHEMPARAN/06254




Gownaha              13.27                                     SP          232563      242886   9431637788
                                                                           Fax-                 9431822986
                                                                           248960
Bhitiharwa           19.35                                     CMO         234293      242945   9431226502
Ashram
Amolwa               22.93                                     Sadar       232366
                                                               Hospital
Narkatiyaganj Jn.    35.80                                     FIRE        101,        222741
                                                                           242200       Fax-
                                                                                       222005
                                                               OTHERS


SECTION- BANMANKHI JN.-BIHARIGANJ (MG)

CONTROL No 06274-222603,

Station              Kms                 Dist/                 Authority   Office      Resi     Mobile
                     (Ex.                STD
                     BNKI)               Code
Banmankhi Jn.        00.00                                     DM          242503      242501   9431632823
                                               PURNIA/ 06454




                                                                           Fax-
                                                                           222599
Sukhasankothi H      05.45                                     SP          242508      242502   9431822998
                                                                            Fax-
                                                                           242502
Awarahi              08.85                                     CMO         242965      244456   9431229035
Barhara Kothi        15.29                                     Sadar       224478      244456
                                                               Hospital                222463
Raghuwansh           20.12                                     FIRE        242795
nagar



DMP 2011,ECR/ HJP                                                            161
Bihariganj          27.36                       DM                      222742     9470082949




                             MADHEPURA /06476
                                                             222741
                                                            Fax-222005
                                                SP           222004    222743(F)   9431822997


                                                Sadar        222030      224937    9431884783
                                                Hosptal                            9470003419
                                                             101,
                                                Civil        223310                9334720016
                                                Surgen
                                                Fire
                                                                                   9973868423
 SECTION- MANSI -PURNIYA JN-KATIHAR JN, (MG)

CONTROL No 06274-222603,

Station             Kms      Dist/              Authority    Office      Resi      Mobile
                    (Ex.     STD
                    MNE)     Code
Mansi Jn.           94.33                       DM          222135       222134    9431231748
                                                            Fax-227006             9334149335
Badlaghat           102.30                      SP           222086      222053    9431800010
                             Khagaria/ 06244




                                                             Fax-
                                                             223519
Dhamaraghat         107.66                      Civil        2294931     231001    9470464391
                                                Surgen
Phango H                                        Fire         101         222323
Kopariya            114.18
Simari              120.64                      DM           224102      223601    9431243600
Bakhtiyarpur                                                  Fax-
                                                             224986
                                                             225588
                             Saharsa/ 06478




Sonebarsa           128.59                      SP           224556      225554    9431822995
Kachari                                                      Fax-
                                                             225554
Saharsa Jn.         137.46                      Sadar        223333      225252
                                                Hospi.       223631
Vaijnathpur         144.70                      Fire         101,
                                                             223310
Mithai              151.44                      Civil        223531      708090    9430941612
                                                Surgen                             9431863470
Dowram              157.58                      DM           222741      222742    9430977066
Madhepura                                                    Fax-
                                                             222005
Budhma              166.43                      SP           222004      222743    9431822997
                             Madhepura/06476




                                                            Fax-222743
                                                Sadar        222030      224937    9334720016
                                                Hospi.
Deenapati H         172.64                      Civil        223204                9470003419
                                                Surgen
                                                Fire         101                   9973868423
                                                             223310
DMP 2011,ECR/ HJP                                              162
Murliganj           179.71
Rupoli H            185.61                     DM           242503       242501   9430970977
                                                            Fax-




                             Purnia/06454
                                                            222599
Jankinagar          192.18                     SP           242508       242502   9431632823
                                                            Fax-247435
Banmakhi Jn.        199.42                     CMO          242965       244456   9431229035
Sarsi               209.48                     Sadar        224478       244456
                                               Hospital                  222463
Alinagar Tola H     213.94                     FIRE         242795
Katihar             263.47                     DM           222581       222586   9835475209
                                                            Fax-
                                                            222800

                                               SP           222601       222602   9431800001
                                                             Fax-
                             Katihar./ 06452




                                                            222602
                                               Sadar        244274
                                               CMO          244274       225705
                                                            Fax-
                                                            244274
                                               Fire         242200       101      9431867779


SECTION- FARBISGANJ-SAHARSA JN.(MG)

 CONTROL No 06274-222603

Station             Kms      Dist/             Authority    Office       Resi     Mobile
                    (Ex.     STD
                    FBG)     Code
Farbisganj          00.00                      DM           222001       222102   9431228200
                                                            Fax-
                                                            222124
                             Arariya /06453




Chakardaha H        06.66                      SP           222050       222075   9431800002
                                                            Fax-
                                                            222018
Deviganj H          12.41                      CMO          222171       222771   9431053438
Narpartganj         17.11                      Sadar        222171       224575
                                               Hospi.
                                               Fire-06454   242795
Chatapur Rd H       25.20                      DM           223112       223111   9431244051
                                                            Fax-
                                                            223041
                             Supaul /06473




                                                            223311
Lalitgram           28.72                      SP           223122       223121   9431822996
                                                            Fax-
                                                            223666
Pratapganj          36.25                      Sadar        223333
                                               Hospi.
Rambishanpur H      43.93                      Civil        224073       224074   9431651573
                                               Surgen
DMP 2011,ECR/ HJP                                             163
Raghopur            48.15                    Fire      223310               9835426621
Narayanpur H        52.76
Saraigargrh         59.02
Baijnathpur         54.55
Andoli H
Tharbitiya          70.74
Kadampur H          76.91
Supaul              83.49
Bina Ekma           90.62
Gadh Baruwari       94.34                    DM        224102      223601   9431243600
                                                       Fax-
                                                       224986
                                                       225588
Pchgavhiya          99.92                    SP        224556      225554   9431822995
                                                       Fax-
                                                       225554
Saharasa            108.81                   Sadar     223333      225252
                             Saharsa/06478




Kachari H                                    Hospi.    223631
Saharasa Jn         110.74                   Fire     101,223310
                                             Civil     223531      708090   9431863470
                                             Surgen




DMP 2011,ECR/ HJP                                        164
                                             DIVISION- DHANBAD

 SECTION-PRADHANKHUNTAJn.—CHAUBE Control No                                    0326 -2202421

Station             Kms      Dist/           Authority     Office       Resi      Mobile
                             STD
                             Code
Pradhakhunta jn.    261.31                   DC            2312401      2312601   9431107352
                                                          Fax-2312602
                                                          2302361(F)
                                             LDC           211366                 9431141609
Dokra H             365.80                   SP           2220802       2312606   9431120900
                                                          2312606(F)
                                                          Fax-207801
Dhanbad JN.         270.88                   CMO           2203001      2310038   9431509994
                                             Supdt         2204730      2202763   9431711098
                                             Hosp.
Bhuli H             274.50                   Hospital      2204730
                             Dhanbad/0326




Tetulmari           280.01                   Patliputra    2203063
                                             Medical       2203061
                                             college       2203067
                                             Hospital      2203068

Nichitpur H         285.51                   Supdt.        2442801      2312500   9431124052
                                             Railway       2312559                9431124043
Matari              290.68                   Railway       2202392
I.B.P.no 3          295.67                   Fire          101          2201633
                                                           2310545
Gomoh Jn            300.15                   Fire/JRI      0326-
                                                           2360101
Bholidhi B.H        304.99                   Fire/SND      2251222                9430830878
                                             T
Nimiaghat           310.51                   DC            222072       222001    9431144644
                                                           Fax-
                                                           222699
Parasnath           318.10                   SP           222056        222054    9431706326
                             Giridhi/06532




                                                          Fax-222561              9431144344
Chegro B.H          323.83                   CMO           228651                 9431997275
                                             Sadar         224552
                                             Hosp.
Chaudhuribandh      327.34                   Fire          223236
Karmabad            331.09                   DC            252343       252342    9431337833
                             Koda

                             0653
                             rm/




                                                           Fax-
                             4




                                                           252217
DMP 2011,ECR/ HJP                                            165
Chichaki             335.43                       SP          252227        222980     9431142675
                                                              252868
                                                              Fax-
                                                              252227
Garea Bihar B.H      339.90                       CMO         252845                   9934576954
                                                              2420147                  9431321083

                                                  Fire        252841        225820
Hazaribagh Rd        345.17                       DC          224805        224806     9431158103
                                                              Fax-                     9431141943
                                                              264808
                              Hazaribagh/06546
Kesharwari           350.91                       SP          224815        264816     9431110068
                                                             Fax-263000                9431706297
                                                              264808(F)                9431141999
Chaube               355.73                       CMO         222787        262311     9431157425
                                                  Hospital    East          223122
                                                              Central
                                                              Hospital
                                                              Naishar
                                                              06553

                                                  Fire        222666


    SECTION- CHAUBE—GAYAJn Control No                                  0326 -2202421

Station             Kms       Dist/              Authority    Office       Resi        Mobile
                              STD
                              Code
Chaube              355.73                       DC           224805       224806      9431158103
                                                              Fax-                     9431141943
                                                              264806
Dasarah B.H         360.62                       SP           224815       264816      9431110068
                                                              Fax-                     9431706297
                                                              263000                   9431141999
                                                 CMO          222787       262311      9431157425
                              HZD/06546




                                                              East         223122
                                                              Central
                                                              Hospital
                                                              Naishar
                                                              06553

                                                 E. C.        224805       224806      9431141943
                                                 Hospital     Fax-
                                                 Naishra      264808
                                                 Fire         222666
Parsabad            367.17                       DC            252343      252342      9431337833
                              KODARMA/




                                                               Fax-
                                                               252217
Yadudih Halt        371.81                       SP          252227 Fax-   222980      9431142675
                              06534




                                                               252868                  9431706350


DMP 2011,ECR/ HJP                                               166
Sarmatanr           376.54                        CMO           252845               9934576954
                                                                2420147              9431321083

Hirodih             384.29                        HOSPITA       252841     2420009
                                                  L
Larabad             388.79                        FIRE          252841     225820
Gujhandi            403.45                        DC            224805     224806    9431158103
                                                                Fax-                 9431141943
                                                                264816

Lalbagh             405.42                        SP            224815     264816    9431110068
                                                                Fax-                 9431706297
                                                                263000               9431141999
Dilwa               410.14                        CMO           222787     262311    9431157425
                             Hazaribagh/ 06546



                                                                East       223122
                                                                Central
                                                                Hospital
                                                                Naishar
                                                                06553

Nathganj            415.57                        East          224805     224806    9431141943
                                                  Central       Fax-
                                                  Hospital      264808
                                                  Naishra
Baskatwa            417.73                        Fire          222666
                                                  Lions Club                         9431140025
                                                 Blood Bank     0651-2542437
                                                 Army           06553-225500
                                                 Paramilitary   06553-222028
Yadugram            422.20                        DM            2420005    2420008   9431266407
                                                                Fax-
                                                                22223561
Gurpa               425.54                        SP            2420003    2420004   9431822973
                                                                Fax-
                                                                2420110
                             Gaya/0631




I.B.PNo.10          431.15                        Civil         2220303    2420009   9431053048
                                                  Surjen

Bansinala           443.86
Tankuppa            449.72                        Magadh        3201800    2210741   9334206046
                                                  Medical
                                                  Hospital

Bandhua             457.35                        Fire          2420101




DMP 2011,ECR/ HJP                                                 167
SECTION-DHANBAD--PATHARDIH Control No                          0326 -2202421

Station         Kms     Dist/          Authority     Office      Resi      Mobile
                Ex      STD
                DHN     Code
DhanbadJn.                             DC            2312401     2312601   9431107352
                                                     Fax-
                                                     2202361
Dhansar H       1.91                   LDC           211366                9431141609
Bstakulha       3.79                   SP            2220802     2312606   9431120900
                                                     Fax-
                                                     2207801
Nayali kanali   5.84                   CMO           2203001     2310038   9431509994
Jharia          6.76                   Supdt Hosp.   2204730     2202763   9431711098
Lodna           8.72                   Hospital      2204730



Bagdigi H       9.59                   Patliputra    2203063
                        DHANBAD/0326




                                       Medical       2203061
                                       college       2203067
                                       Hospital      2203068

Barari Bazar    10.81                  Supdt.        2442801               9431124052
                                       Railway
Pathardih       13.04                  Railway       2202392
BazarH
Pathardih Jn.   15.02                  Fire          101
                                                     2360101
                                       Fire/JRI      0326-
                                                     2360101
                                       Fire/SNDT     2251222               9430830878
                                       Blood Bank    2303621
                                       Lions Club                          9835122325
                                                                           9431191661
                                                                           9835513716
                                                                           9334675182
                                       SRP/DHN       2312559     2312500   9431124043




DMP 2011,ECR/ HJP                                      168
SECTION-DHANBAD—Sindsri Town -PATHARDIH

Control No      0326 -2202421

Station         Kms     Dist/        Authority     Office    Resi      Mobile
                Ex      STD
                DHN     Code
Dokara H        5.08                 DC            2312401   2312601   9431107352
                                                   Fax-
                                                   2202361
Pradhankhunt 9.57                    LDC           211366              9431141609
a Jn.
Rakhitpur    15.50                   SP            2220802   2312606   9431120900
                                                   Fax-
                                                   2207801
Sindri B.H      22.67                CMO           2203001   2310038   9431509994
Sindri          25.67                Supdt Hosp.   2204730   2202763   9431711098
                        0326




marshaling
Yard
Sindri Town     27.59                Hospital      2204730
                        Dhanbadb /




                                                   2204215

Pathardih       30.15                Patliputra    2203063
                                      Medical      2203061
                                     college       2203067
                                      Hospital     2203068

                                     Supdt.        2442801   2312500   9431124043
                                     Railway       2312559
                                     Railway       2202392
                                     Fire          101       2360101
                                                             2201633
                                     Fire/JRI      0326-
                                                   2360101
                                     Fire/SNDT     2251222             9430830878
                                     Fire/CNPR     242208
                                     Fire/GOMIA    261241




DMP 2011,ECR/ HJP                                    169
         SECTION-DHANBAD—-CHANDRA PURA

        Control No         0326 -2202421

           Station           Kms     Dist/            Authority     Office    Resi      Mobile
                             Ex      STD
                             DHN     Code
           Kusunda           3.38                     DC            2312401   2312601   9431107352
                                                                    Fax-
                                                                    2202361
           Baseria H         5.40.                    LDC           211366              9431141609
           Bansjora          7.67                     SP            2220802   2312606   9431120900
                                                                    Fax-
                                                                    2207801
           Sijua             10.24                    CMO           2203001   2310038   9431509994
           Angarpathra H     11.46                    Supdt Hosp.   2204730   2202763   9431711098
           Katrasgarh        13.19                    Hospital      2204730

                                                                    2204215
                                     DHANBAD /0326




           Tentulia H        15.72                    Patliputra    2203063
                                                      Medical       2203061
                                                      college       2203067
                                                      Hospital      2203068

           Sonardih H        17.15                    Supdt.        2442801             9431124052
                                                      Railway
           TunduH            17.96                    Railway       2202392
           Budora H          20.44                    Fire          101       2360101
                                                                              2201633
           Phulwartanr       21.62                    Fire/JRI      0326-
                                                                    2360101
           Jamuni H          23.96                    Fire/SNDT     2251222             9430830878
           JamuniatanrH      26.07
           Deonagar H        29.29

           Chandrapura       34.12                    DC             249944   232701    9955100250
           Jn.                                                       Fax-     Fax-
                                                                     232800   232800
           Rajabera B.H      -                        SP             242266   242299    9431138605
                                     BOKARO / 06542




                                                                     Fax-2              9431706418
                                                                     42266
                                                      CMO           222454    222227    9431378380
                                                                    Fax-
                                                                    222454
                                                      Sadar          268414
                                                      Hospital
                                                      Fire/BTPS     06549-225351
                                                      Blood Bank    233499              9835384115
                                                      Lions Club                        9430153588




DMP 2011,ECR/ HJP                                            170
                    SECTION-GOMO—GARHWA RD Control No                            0326 -2202421

            Station        Kms      Dist/              Authority     Office      Resi       Mobile
                           Ex       STD
                           GMO      Code
            Gomoh Jn.      -
            Telo           9.25


            Rajabera       -                           DC            249944      232701     9955100250
                                                                     Fax-        Fax-
                                                                     232800      232800
            Bhandaridah    23.56                       SP            242266      242299     9431138605
                                                                     Fax-2                  9431706418
                                                                     42266
            Phusro         28.52                       CMO           222454      222227     9431378380
                                    BOKARO/06542


                                                                     Fax-
                                                                     222454
            AmloB.H        31.08                       Hospital      268414
                                                       Sadar
                                                       Hospital
            Bermo H        34.11                       Fire          6666                   5835114694
                                                                     22335
            Jarandih       37.21                       Fire/BTPS     06549-
                                                                     225351
            Bokaro         42.93
            tharmal
            Gomia          48.59
            Dumari Bihar   55.44
            Danea          66.42
            Jogeshwar      74.61
            Bihar
            Chain pur      79.40
            Karma H        84.20
            Ranchi Rd.     91.60                       DC            224805      224806     9431158103
                                                                                            9431141943
            Arigada        97.29                       SP            224815      264816     9431110068
                                                                                            9431706297
                                                                                            9431141999
                                    Hazaribagh/06546




            Barkakana JN   100.62                      CMO           227673                 9470039259
                                                       Hospital     Central      223122
                                                                    hospital
                                                                    Ramgarh
                                                                     P.T. P.S.
                                                                     HZD

            Bhurkund       112.53                      Fire          222666
            Patratu T      120.83                      Blood Bank    0651-2542437
            TokisudH       128.00                      Lions Club                           9431140025
            Hendegir       136.62
            Kole           142.56
            Ray            150.11
            Khalari        156.88
DMP 2011,ECR/ HJP                                            171
          Mc.cluskieganj   163.23
            NindraB.H      170.05
            MahuamilaN     178.05
            Tori           185.30
            Chetar         194.86
            Richughunta    203.19
            Demu           211.02
            Latehar        217.82                      DC           247422   247421   9431138347
                                                                    Fax-
                                                                    247417
            Bendi H        223.74                      SP           247474   247385   9431706262
                                                                    Fax-
                                                                    222370
            Kummendi       230.44                      CMO
                                                       Hospital     27621
                                                       Sub-City
                                                       Hospital
                                     LATEHAR / 06565



                                                       Latehar




            Hehegara       241.20                      Fire         PALAMU
                                                                    247930
            Chianki        278.26                      DC           224033   204044
                                                                    Fax-
                                                                    224077
            Daltonganj     285.69                      SP           224023   224007
                                                                    Fax-
                                                                    224007
            Kajri          296.16                      CMO
                                                       Hospital     220450


            Rajhura        393.47                      Fire         222555
            Lalgarh        307.29/                     DC           222236   222235   9431136014
            Bihar                                                   Fax-     212429   9430177937
                                                                    222222
                                     GARHWARd /06561




            Tolra          313.01                      SP           222314   222229   9431136600
                                                                    Fax-              9431706281
                                                                    222500

            Garhwa Rd.     319.04                      CMO                            9431907859
                                                       Hospital     281415
                                                                    223897

                                                       Lions Club                     9450794003
                                                       Fire         223769




DMP 2011,ECR/ HJP                                             172
        SECTION- GARHWA – CHOPAN Control No                          0326 -2202421

          Station       Kms      Dist/              Authority        Office   Resi     Mobile
                        Ex       STD
                        GHD      Code
          Garwa Road    0.0                         DC               222236   222235   9431136014
          Jn.                                                        Fax-     212429
                                                                     222222

                                 Garhwa/06561
          Garhwa        10.01                       SP               222314   222229   9431136600
                                                                     Fax-
                                                                     222500
          Maralgram     21.16                       Sub.Divl
                                                    .Hospital,       281415
                                                    Garwa
          Ramna         32.27                       Fire             223769
          Nagaruntari   44.05                       Other P.S
          Dudhi Nagar   78.31                       DM               222190   223051   9454417569
                                                                     Fax-
                                                                     223052
                                                                     252763
          Jharokhas     85.16                       SP               252631   252614   9454400304
                                 Sonbhadra /05444




                                                                      Fax-
                                                                     252673
          Muirpur       93.87                       Obera Tharmal    262243
          Road                                      Hospital-05445
          Renukut       99.54                       Fire             264434
          Gogidih       110.11                      P.S Obra         262298            9415272394
          Gurmura       119.16                      PS                                 9415374854
                                                    Rabort Ganj
          Paraspani     124.67                      CMO              222109            9415877110
          Salai Banwa   132.24                      Sadar Hospital   222345




DMP 2011,ECR/ HJP                                          173
SECTION- CHOPAN-MAHADIYA Control No                                 0326 -2202421

Station        Kms     Dist/                   Authority        Office    Resi      Mobile
                       STD
                       Code
Billi Jn.      6.27                            DM               222190    223051    9454417569
                                                                Fax-
                                                                223052
                                                                252763
Obradam        11.87                           SP               252631    252614    9454400304
                                                                 Fax-
                       Sonbhadra Nagar/05444

                                                                252673
Paprakund      18.22                           Obera Tharmal    262243
                                               Hospital-05445
Magardah       25.03                           Fire             264434
Sukhra         31.09                           Obra P.S         262298              9415272394
Mirchadhori    41.32                           Rabort Ganj PS                       9415374854
                                               CMO              222109              9415877110
Karaila Road 49.42                             Sadar Hospital   222345
Jn.
Anpara       60.51                             DM               252204    252203    9425177817
                                                                Fax-
                                                                252306
Krishna        70.87                           SP               252209    252208    9425096922
Shilla                                                          Fax-
                                                                252208
                       Sidhi/ 07822




Shaktinagar    81.58                           Hospital(N.CL.   07805-
                                               Hospital)        2256411

Singrauli      62.68                           Civil Serjen     252233    252207    9425177826
Mahadiya       68.61                           Sadar Hospital   252207
                                               Fire             252224




DMP 2011,ECR/ HJP                                               174
                                         Chapter-20
                                     TELEPHONE NOs. OF
                                 OTHER UTILITY ORGANISATION
20.1      LIST OF MAJOR HOSPITALS

Dist Station             Name of the       Cate Distance Facilities Contact No.
                         Hospital          g     from     Available
                                                 Rly Stn. Ambulance
                                                           &
                                                          X-Ray
                         Anup Orthapedic Pvt. 4 Km. Yes             0612-2354130
                                                                    0612-2686436
                         Patna Bone& Spine Pvt 4 K.m Yes            0612-2361180
                         Pvt. Ltd.
                         Jeevak Heart      Pvt. 3 Km. Yes           0612-2365814
                         Hospital                                   2367997,
                                                                    2356202
                         Rajeshwar         Pvt. 4 Km. Yes           0612-2367206
                         nursing Home
                         Rly Hospital      Govt. 1/2 Km. Yes        0612-2320667
                                                                    2202293
                                                                    9771449524
                                                                    9771449525
                         PMCH              Govt. 5 Km. Yes          0612-2670132
                                                                    2535159, 2672902
                                                                    2300343, 2674024
             Patna Jn.




                         NMCH              Govt. 4 Km. Yes          0612-2631159
                                                                    2631235®
                                                                    2919530,2919531,
                                                                    9431025891
(DNR)
Patna/




                         State Ayurvedic   Govt. 4 Km. Yes          0612-
                         College,                                   2672784,2671480

                         Guru Govind       Govt. 15 Km. Yes        0612-2631817
                         Singh hospital

                         IGMS              Govt. 14 Km. Yes        0612-2297099
                                                                   2297225


                         Apolo Burn        Govt. 6 Km.             0612-2916021
                         Hospital,                                 2390424
                         Kumrahr
                         Kurji Holy Family Pvt. 15 Km. Yes         0612-
                                                                   2262540
                                                                   2264117
                                                                   2262516
                         Rajender Nagar    Govt 5 K.m    Yes       2670044
                         Hospital,Patna


                         Magadh Hospital   Pvt. 5 K.m              2691515,2691500


DMP 2011,ECR/ HJP                                       175
                    Bakhtiyarpur   Rly Health Unit     Govt. 50 Mtr. Yes         Rly.418
                                                                                 -

                    Athmal gola Sadar Hospital         Govt. 10 Km.

                    Barh           Sadar Hospital      Govt. 3 Km.               06132-243033
                    Mokamah        Nazrath hospital    Pvt. 1.5 Km. Yes          06133-233014
                                   CRPF Hospital       Govt. 4.5 Km. Yes         06133-232356
                                   Refferal Hospital   Govt. 5 Km. No            06133-232670
                    Barh           Sub- Div. Hospital Govt. 2 Km.      Yes       06132-243933
                    Pandarak                           Govt. 2 Km.
    Bhojpur (DNR)




                    Arrah          Sadar Hospital      Govt. 2 Km.     Yes       06182-22473(O),
                                                                                 224747,225812 ®
                                   Anand Hospital                                06182-239646
                                                       Pvt                       9431027062


                    Rajgir         Virayatanl Hospital Govt. 2Km.      Yes       06112-255240
                    Nalanda        Sadar Hospital      Govt.                     06112-235228
    Nalanda(DNR)




                    Hilsa          Sub- Div. Hospital Govt.                      06111-252267

                    Bihar Sarif    Civil Hospital      Govt. 3 Km.     Yes       06112-222248
                                                                                 222481,

                    Jhajha         Refferal Hospital   Govt. 1 Km.     only X-
                                                                       Ray
                                   Rly Hospital        Govt. 1.5 Km.             250(Rly)
(DNR)
Jamui




                                   Sub divisiona       Govt 7.5Km      only X-   06345-222026
                                   Hospl.                              Ray

                    Jamui                              Govt.           only X-   06345-222026
                                                                       Ray




 DMP 2011,ECR/ HJP                                                    176
                    Lakhisarai(DNR)

                                                   Sinha Poly clinic                       06346-232411,
                                      Kiul                                                 232150, 233446,
                                                   Sri Krishna Seva    Govt                232074
                                                   sadan

                                                   Dist.Hospital                     Yes
              (DNR)




                                      Sheikhpura   Govt. Hospital,     Govt 7 Km.          06341-224487
Nawadah Sheikhpura




                                                   Chhebadal



                                                   Sub- Div. Hospital Govt 11 Km.
  (DNR)




                                      Nawadah      Civil Hospital     Govt 0.5             06324-212230
                                                                            Km.                  212568
                                                   Sadar Hospital     Govt.                      222230
                                      Warsaliganj. Refferal Hospital Govt 1 Km.
                                      Jehanabad    State Dispensary    Govt 1 Km.          06114-226689
Jehanabad




                                                                                           2122270
  (DNR)




                                                   Sadar Hospital      Govt.               227794

                                      Tehta        Govt. Hospital      Govt
                                      Gaya         Anugrah Narrain     Govt          Yes   0631-2431110
                                                   Medical Hospital
                                                                                                2410023
                                                   Rly Hospital        Govt 0.5      Yes   0631-2420147
                                                                            Km.
                                                   Pilgrim Hospital    Govt 1.5      Yes   0631-2431110
                                                                            Km.
                                                   Army Hospital       Govt 0.5      Yes   0631-2222420,
Gaya (MGS)




                                                                            Km.            2221420

                                                   Red Cross                               2420738


                                                   Lady Elgin Hospital Govt                0631-2420009
                                                                                           2423458


                                      Guraru       PHC Hospital        Govt 0.5 Km No


                                      Mughalsarai Rly Hospital         Govt     0.3 Yes    257033
Varanasi/054




                                                                               Km.         256245
                                                   Sr. MS                                  9415225490
     2




                                      Varanasi     Sheo Prasad Gupta Govt. 6 Km. Yes       0542-2214723
                                                   Hospital



DMP 2011,ECR/ HJP                                                                   177
                                        Sir Sunderlal       Govt. 16 Km. Yes     0542-2369169
                                        Hospital,BHU                             2307589




                                        Heritage Hospital   Govt. 16 Km. Yes     0542-2369994
                                                                                 2369995
                                                                                 2368888
                           Saidraja     Block hospital      Govt. .5 Km.
                  (MGS)
Rohtas Bhabhua Chandauli




                           Chandauli    Kamlapati Rajkiya Govt. 7 Km.            05412-260497
                                        Hospital                                 262494
         (MGS)




                                        Sadar hospital      Govt. 1.5 Km         06189-223254
                           Bhabhua
                                        Civil Hospital      Govt. 1.5 Km         06189-222703
(MGS)




                           Sasaram      Govt. Hospital      Govt. 1 K.M Yes      06184-222376
                                        Sadar Hospital                           06184-222039
                                                                                 224163
                           Dehri on Son Civil Hospital      Govt.                06184250314-
                                        AshishNursing                            06184-253610
                                        home
                                        Rly Hospital        Govt. 0.25K. Yes     60370
                                                                    M
Aurangabad




                                                            Govt 18 Km           06186223253
                           Anugrah
  (MGS)




                                                            .
                           Narrain      Civil Hospital                     Yes
                           Road
                                                           Govt 0.25K.
                           Phesar       Refferal Hospital .     M      No
                                                           Govt 1K.M
Palamu
(MGS)




                                                           .
                           Latehar      Sub- Div. Hospital             Yes


                                                            Govt 1. Km.
                           Japla        Govt. Hospital      .           Yes
                                                            Govt 0.5             06562224273
                           Dalton Ganj Sadar hospital       .    Km     Yes
                                                            Pvt. 0.5             06562222299
                                        Sewa Sadan               Km




DMP 2011,ECR/ HJP                                                       178
                Samastipur   Sadar hospital     Govt. 1 Km       Yes      06274-220467,
                                                                          223340
                                                                          9431291978(c.s)
                             Dr.Neelam Jha      Pvt     4 K.m             9835417373
                             DR.G.C.Karna       Pvt     3K.m              9431245151
Samastipur

                             Rly.Hospital       Govt. 4K.m                06274-222138
  (SPJ)

                                                                          32800(Rly)
                             Bhawani Nurshing Pvt. 2 Km                   06274222712
                             Home
                Pusa Road    Refferal Hospital Govt. 14 Km Yes            0627474308
                Dholi        Govt. Health center Govt. 0.5 Km Yes         06274873452
                Narayanpur   Sadar Hospital     Govt. 5 Km       No       06274249113


                Darbhanga     DMCH               Govt 4 km       Only      6272-233027
                                                .                X ray    233158
                                                                  Yes     9431293555
                             Ram Janki Nurshing Pvt.    8 km              6272-222903
                             Home                                         9431287297
                             R.B. Memorial      Govt.                     6272-238684
Darbhanga




                             Hospital                                     06272-231140
  (SPJ)




                             Rly. Health Unit   Govt                      34800,34801
                                                                          9771428513
                             Shyama Surgical    Pvt                       6272-256371
                                                                          9431219719
                Leheriasarai Jyoti research     Pvt.                      6272-233696
                             Hospital                                     234043
                                                                          9334607571
                Madubani     Sadar hospital     Govt. 2 km       Only     6276-223227
                                                                 X ray
                             Narayan Clinic   Pvt.               Yes      9835012836
Madubani




                             Dr. S.N.Jha                                  9431695005
 (SPJ)




                             Dr.R.D.Chaudhary                             9905913552

                             Red Cross Hospital Pvt.    2km      Only     6276-222490
                                                                 X ray    9431451650
                                                                 Yes
                Motihari     Sadar hospital             1 km     Only     6252-222998
                                                                 X ray    06252-232716,
Motihari(SPJ)




                                                                 Yes      235372
                             Red Cross Hospital Govt. 1 km       Only X   6252-232202
                                                                 ray
                                                                 Yes
                             Dr.C.L.Jha         Pvt.                      06252-232715

                             Dr. C.B.singh      Pvt.                      06252-232624

                Bettiah      M.J.K. Hospital    Govt. 3 km       Only     6254-234301
                                                                 X ray
Bettiah




                                                                 Yes
 (SP)




                             Dr. N. Alam        Pvt.                      06254-242027
                             Dr. Arun Tiwary    Pvt.                      06254-232137
DMP 2011,ECR/ HJP            Red Cross                         179        233207
                Sitamarhi    Sadar Hospital     Govt. 1.25 km Only        6228-250179
rh (




                                                              X ray       250387
                          20.2 LIST OF BLOOD BANKS

Division-Danapur
1.     Medical Officer In-charge Blood NMCH Patna.0612 -2641159
2.     Medical Officer In-charge Blood PMCH Patna.0612-2300334
3.     Private Blood Bank of Dr. Kulbir Singh, Ashok Raj Path, Patna.
       0612-2267081
4.     Bharat Blood Bank Kadamkuan – 0612-2671113
5.     Modal Blood Bank, Kankarbagh -- 0612-2355805,3253172
6.     Shashi Blood Bank, Ashok Rajpath – 0612-2303365,9334198720
7.     National Blood Bank, Kankarbagh—0612-2355575,9931764857
8.     Life Line Blood Bank-G.M Road--- 0612-- 2664523
Division-Samastipur
1.     Medical Officer In-charge DUNCUN Hospital, Raxaul.
        06255-220653, 222641, 9431616057
2.     SKMCH, Muzaffarpur-0621-2221694
3.     DMCH, Darbhanga—06272-233158
Division-Dhanbad
1.     Dhanbad Blood Bank, Dhanbad-0326-2303621,9939300855
2.     PMCH, Dhanbad-0326-2204730, 2202729, 2204329
3.     CCLRamgarh Cantt, Hospital-06553-223122
4.     Sadar Hospital Daltenganj-06562-220450
5.     NCL Hospital Singrauli,Jayant, Siddhi-07805-256411, 256511,9425430802
6.     BCCL Central Hospital- 0326-2220306
7.     Bokaro general hospital -- 296555

Division-Mughalsarai
1.     Mahabir Blood Bank, Gaya- STD code- 0631- 2221285
2.     Budha Blood Bank, Gaya -STD code- 0631- 2221797-
       Incharge No. -9931417392
3.     Shiv Prasad Gupta, Hospital Varanasi-STD code-0542-2214723-
       Incharge No-9415229639
4.     Sunderlal Hospital-STD code 0542-2369169, 2307589 –
       Incharge No-9336926879
5.     Heritage Hospital Varanasi-STD code-0542-2368888, 2108888
       Incharge No-9415226196
6.     Magadh Medical College Gaya-STD code-0631-22400660
Division-Sonpur

     1.      SKMCH, Muzaffarpur-0621-2231177
     2.      Katihar,Blood Blank-06452-249204 ext.219
     3.      Medical College Katihar 06452-239202,239204




DMP 2011,ECR/ HJP                              180
                       20.3 LIST OF FIRE BRIGADES
       Sr.No.               Place            STD code              Number
                                      Division: Sonpur
       1.           Chapra                 06152            233233, 243233
       2.           Hajipur                06224            274055, 9708973957
       3.           Muzaffarpur            0621             2247222,101
       4.           Samastipur             06274            101,223248, 9534530196
       5.           Barauni                06243            213133
       6.           Barauni at Refinery    06243            275989,275997,
                                                            275981,275998
       7            Siwan                                   22201
       7.           Begusarai              06243            101,2233133,9931929332
       8.           Khagaria               06244            101,222323
       9.           Bhagalpur              0641             101,2420202
       10.          Katihar                06452            101,242200, 222200
       11.          Gopalganj              06156            224413
                                     Division: Samastipur
       1.           Begusarai              06243            2233133
       2.           Betiah                 06254            241033
       3.           Darbhanga              06272            222707
       4.           Dauram Madhepura       06476            101, 223234, 9931987480
       5.           Madubani               06276            222204
       6.           Motihari               06252            232911,222911
       7.           Muzaffarpur            0621             2247222
       8.           Purnea                 06454            101,242795
       9.           Raxaul                 06255            101,224900, 9097629716
       10.          Samastipur             06274            101,223248, 9534530196
       11.          Sitamarhi              06226            101,250001
       12.          Saharsa                06478            101,223310, 9931098864
       13           Kishan Ganj                             222722
                                      Division: Danapur
       1.           Begusarai              06243            101,223133
       2.           Patna                  0612             101,22220187,2222467
       3.           Patna City             0612             2631800
       4.           Danapur                0612             2421600
       5.           Emergency Lodipur      0612             2222223
       6.           Nawada                 06324            101, 212586, 8083057391
       7.           Nalanda                06112            225230
       8.           Ara                    06182            222609, 8809268714
       9.           Bihar Sharif           06112            2225230
       10.          Jahanabad                               223164

       Division: Mughalsarai
       1.       Mughalsarai                05412            101,255344, 9415986102
       2.       Chandauli                  05412            254092, 09454621835
       3.       Bhabhua                    06189            222346
       4.       Dehri on sone              06184            101,251480, 9546097036
       5.       Aurangabad                 06186            222795
       6.       Gaya                       0631             2420101
DMP 2011,ECR/ HJP                                   181
       7.           Datenganj                06562                222555
       8.           Rohtash/Sasaram          06184                223514



                       20.4 LIST OF ICE FACTORIES
Sr.                  Place                   Name of the factory                  Number
No.
                                         Division: Sonepur
1.     Chapra,Shyam chak                New Bihar Ice Factory              06152-234176
2.     Muna Mohalla, Chapra             Ambika Ice Factory                 06152-228544
3.     Hajipur, Hathsar ganj            Vaishali Ice Factory               06224-275575, 277515
3A     Antanpir chowk HJP               Harihar nath Ice Factory           06224-273498
4.     Hajipur, Industrial area         RP Cold Storage Ice Factory        06224-272021
5.     Muzafarpur, Kachi-Pakki          Ranjeet Cold store                 0621-2270014
       (3 km from station)
6..    Muzaffarpur, Near Amar           Nathani Cold store                 0621-2245097,2275409
       takiej (2 km from Station)                                          9431241305,9835814422
7.     Muzaffapur, Near                 Girdhari Cold Store                0621-2273343, 2264282
       Ramdyalunager (3.5 km
       from station)
8.     Barauni, Rajwar                  Maha Luxmi Ice Factory             06279-233112
9.     Near Kamal Talkies,              Khagaria Ice Factory,Dinesh ji     06244-222001
       Khagaria                                                            9234793600
10.    Khagaria, Anish Kumar ,          Ice Factory                        06244-222123, 222677
       Near PW school
11.    Naugachhia                       Ice Center                         06421-222621
12     Katihar, Bara Bazar              Sri Shiv Industries                06452-242219
13     Kalambag chowk MFP               Ramdeo cold storage                0621-2264596

                                           .Samastipur
1.     Ice Factory,Fish Market          Vicky S/o A.K.Gupta                06478-223024
2.     Near Saharsa Bus stand,          Arun Mishra Ice Factory            N/A
       Saharsa
3.     Gandhipath, Saharsa              Golu Sha Ice Factory               N/A
4.     Ward No. 19, Supaul              Sanjay Ice Factory                 06478-223682
5.     Ward No, 08, Supaul              Maa Kali Ice                       N/A
6.     Ashram Road, Anand Puri,         Ship Ice Industries                06454-233748
       Purnea
7.     Donuar, Darbhanga                Dinesh Baraf Depot                 06272-222890
8.     Ramesh Prasad, Pareva            Vikas Ice Factory                  06255-221275
       Tola, Raxual
9.     Ice Factory, Fish Market,        Jai Maa Ambey                      06255-221275
       Main Road, Raxual.

                                           Division: Danapur
Sr.                 Place                  Name of the factory                Number
No.
 1.    Ara                               Amit Ice Factory,Karmal            06182-239280
                                          Tola,near moti mahal
2.     Ara                            Kashinath, Karman tola, Near       06122-223414
                                      Motimahal CinemaRoad, Ara
DMP 2011,ECR/ HJP                                       182
3.     Kiul                 Ajeet Singh Ice Factory,          06346-233617
                            Punjabi Muhhala, Gurdwara
                            Rd, Naya bazaar, Lakhisarai
4.     Patna                Hanuman Ice Factory,Jagat N.      9334127016
                            Road                              9334212487
5.     Buxar                Suraj Cold Store, industrial      06183-222053
                            Area, Ahuravli
6.     Buxar                Durga Cold Store, Industrial      06183-222166
                            Area, Ahuravli
7.     Jahanabad            Krishna Cold Storage, Raja        -
                            Bazar
8.     Jahanabad            Laxmana Ice Factory               09934749970
9.     Patna                Ice                               9334033940
                            Factory,R.K.Colony,Sahganj
10     Patna                Ice Factory, Dariya Pur           99334669806
11.    Patna                Jai Maa Durga Ice Kothi           9939408090
                            Mithapur gumti                    9801892345
                             Division: Dhanbad
1.     Barkakana             M/S Anil Shah, Talab Road,       NA
                             Ramgarh (Jhr)
2.     Barkakana             M/S Arvind Agrawal Cold          NA
                             Store, Nehru Rd, Ramgarh
                             (Jhar)
3.     Gujhandi              Cheers Ice Factory Ranchi        06534-223281
                             Patna Road near Bus Stand,
                             Jhumri Tilaiyah, Koderma
4.     Daltanganj            Jayaswal ice Factory             9431969385
5.     Katrashgarh           M/S Katras Ice Factory,          0326-2272809
                             Katrash (Jhar)
6.     Patratu               Mahendra Kr. Ice Deppo, Birsa    0533-2289852
                             Chowk, Bhurkunda
7.     Barwadih              Santosh Kumar Gupta, Ramki       06561-223621
                             Mohall, Jhar)
8.     Barwadih              Super Delux Ice Cream Purani     06561-223621
                             Bazar, (jhar)
9.     Barwadih              Lakhan Prasad Gupta Rehla        NA
                             (Jhar.)
10.    Dhanbad               Sri Ice Bank More, Karbala       09334404546
                             Road, Dhanbad
11.    Dhanbad               Dhanbad Ice Factory, Gopal       0326-2302675
                             Agrawala, Near SSLNT
                             Hospital, Dharsar Road DHN
12.    Jharia                Praag Ice Factory, Raja Talao,   0326-2460068,
                             Jharia                           9431731906
13.    Jharia                Bihar Refrigerators Jhana        0326-2464804
                             More, Jharia
14.    Singarauli            Chouhan Ice Factory, Barhan      07805-233050


                                 Division: Mughalsarai
 Sr.                Place        Name of the factory               Number
No.
1.     Mughalsarai          Sonia Ice Factory, Behind         05412-253838
DMP 2011,ECR/ HJP                             183
                                Dharamshala, Mughalsarai
2.      Varanasi                Pratap Ice Factory, Near           0542-2345673
                                Varanasi Cant
3.      Varanasi                Agrawal Ice Factory, Lahurabir     0542-2418303
4.      Dehri on sone           Sweety Ice Factory,                Disconnected
                                Dalmiyanager
5.      Dehri on sone           Sone valley Ice factory, Station   9431028534,9431482
                                Road DOS                           967
6.      Pusauli                 Grihasth cold storage cum Ice      code- 6187, No-
                                Factory                            225812
7.      Bhabhua                 Madhumati Ice Factory              06189 -223260
9.      Japla                   Munna Ice Factory                  No telephone
13.     Gaya                    Bhadani Ice Factory & cold         0631-2420102
                                storage
14      Gaya                    Jai Maa Kali Ice Factory           0631-2225922


20.5 LIST OF DIVERS & BOAT MAN
Div-Sonpur

S.N. Name & Address of                  No. of        Concerned Remarks
     Boatman/Divers                     Boats         River
                                        available
1.   1. Sri Shyamdeo Sahani             2             Budhi           Boatman/
     S/o Sri Klicharan Sahani                         Gandak          Diver
     Vil-Choti Kothia (Khagaria)
     2.Sri Mahendra Sahani              2             Budhi           Boatman
     S/o Sri Daho Sahani                              Gandak          /Diver
     Vill-Choti Kothia (khag
     aria)
     3.Sri Mohan Sahani                 3             Budhi           Boatman/
     S/o Laddu Sahani                                 Gandak          Diver
     Vill-Choti Kothia (Khagaria)
     4. Sri Rajendra Sahani             2             Budhi           Boatman/
     S/o Sri Daho Sahani                              Gandak          Diver
     Vill-Choti Kothia (Khagaria)
     5. Sri Khelo Yadav                 1             Budhi           Boatman/
     S/o Sri Adhik Yadav                              Gandak          Diver
     Vill-Ratnaha Aloli
     (Khagaria)
Div-Dhanbad
S.N. Name & Address of                  No. of        Concerned Remarks
     Boatman/Divers                     Boats         River
                                        available
      1. Sri Sanjay Chaudhary           1                             Boatman/
         rathi Village                                                Diver
         P.O- Paneri
         Dist.- Sone bhadra
         )
      2. Sri raju                       1                             Boatman/
           Kadia Village                                              Diver
         P.O- Paneri
         Dist.- Sone bhadra
DMP 2011,ECR/ HJP                                  184
     3. Sri Sonu                   1                      Boatman/
        Kadia Village                                     Diver
        P.O- Paneri
        Dist.- Sone bhadra


     4. Sri Mohan Lal              1                      Boatman/
        Kadia Village                                     Diver
        P.O- Paneri
        Dist.- Sone bhadra
     5. Sri Monika                 2                      Boatman/
        Kadia Village                                     Diver
        P.O- Paneri
        Dist.- Sone bhadra
     6. Sri Panch Lal              2                      Boatman/
        Kadia Village                                     Diver
        P.O- Paneri
        Dist.- Sone bhadra
     7. Sri Ram Dulal Sharma       2                      Boatman/
        Kadia Village                                     Diver
        P.O- Paneri
        Dist.- Sone bhadra

Div-Danapur

S.     Name & Address of           No. of     Concerned    Remarks
N.     Boatman/Divers              Boats      River
1.     Sri Ashok Mahto             1 DSL      Ganga        Boatman/
       S/o Baldeo Mahto,                                   Diver
       Bintoli Simaria Ghat
       Hathida (Mokama)
2.     Sri Sukhu Rai Vill-         1 DSL      Ganga        Boatman/
       Raghopur Ghat Khusrupur                             Diver
3.     Sri Saval Rai, BAVAN Rai,   1 DSL      Ganga        Boatman/
       Reghopur Ghat Poorva                                Diver
       Ghat, Khusrupur Tel-
       2413128, 241215
4.     Sri Brij Mohan Rai, Vill-   1 DSL      Ganga        Boatman/
       Ghatwara, Triveni Ghat                              Diver
       Fatuha Tel-2440947
5.     Sri Ganesh Chowdhary,       1 DSL      Sone         Boatman/
       Baillure Bani, Balu Ghat                            Diver
       P.O Koilwar Dist. Bhojpur
       TelR) 06182282276 (O)
       06182282362
6.     Sri Arjun Yadav, Vill-      1 DSL      Sone         Boatman/
       Danchiha, Goria Sthan,                              Diver
       P.O-Koilwar Dist-Bhojpur
       (Bihar)
7.     Sri Kailash Singh, Vill-    1 DSL      Sone         Boatman/
       Dandiha, Goria Asthan                               Diver
       P.O-Koilwar Dist-Bhojpur
       (Bihar)
DMP 2011,ECR/ HJP                           185
8.     Sri Mohan Chowdhary, Vill-    1 DSL      Sone        Boatman/
       Parav, Balu Ghat Dist-                               Diver
       Patna (Bihar)
9.     Sri Sukhlal Chowdhary,        1 DSL      Sone        Boatman/
       Vill-Parav, Balu Ghat Dist-
       Patna (Bihar)                                        Diver
10.    Sri Baleshwar Chowdhary,      1          Karmanasa   Boatman/
       Vill+ P.o Banarpur Dist-                             Diver
       buxar Bihar
11.    Sri Gorakh Choudhary,         1          Karmana     Boatman/
       Vill+PO Banarpur Dist                                Diver
       Buxar
12.    Sri Rameshwar Prasad          1          Karmanasa   Boatman/
       Chowdhary, Vill+PO                                   Diver
       Banarpur
13.    Sri Tunu Choudhary,           1          Karmanasa   Boatman/
       Vill+Po Banarpur Dist                                Diver
       Buxar Bihar
14.    Sri Kashi Choudhary           1          Karmana     Boatman/
       Vill+Po Banarpur Dist-                               Diver
       Buxar
15.    Sri Ramsarup Sahani           1          Hallohar    Boatman/
       Vill+Po Balugudar Dist-                              Diver
       Lakhisarai Bihar
16.    Sri Sita Ram Sahani,          1          Hallohar    Boatman/
       Vill+Po Balgudar Dist-                               Diver
       Lakhisarai Bihar
17.    Sri Bijay Sahani, Vill+Po     1          Hallohar    Boatman/
       Baludar Dist-Lakhisarai                              Diver

18.    Sri JaiPrakash Choudhary,     1          Punpun      Boatman/
       At+Po Garuchak Dist-Patna                            Diver
       Bihar
19.    Sri Krishna Choudhary,        1          Punpun      Boatman/
       At+Po Garuchak Dist-Patna                            Diver
       Bihar
20.    Sri Lal bahadur Choudhary     1          Punpun      Boatman/
       At+Po Garuchak Dist-Patna                            Diver
       Bihar
21.    Sri Ramu Choudhary,           1          Punpun      Boatman/
       At+Po Garuchak Dist-Patna                            Diver
       Bihar
22.    Sri Mohan Yadav, Vill Nur     1          Punpun      Boatman/
       Mohdipur, Po-Punpun Dist-                            Diver
       Patna (Bihar)
23.    Sri Binod Beldar, Vill-Nur               Punpun      Boatman/
       Mohdipur PO-Punpun Dist-                             Diver
       Patna Bihar

Div-Samastipur

S.N.    Name & Address of            No. of     Concerned   Remarks
        Boatman/Divers               Boats      River
DMP 2011,ECR/ HJP                             186
                                      available
1.      Sri Ramdhani Sahni,           01          Burhi       Boatman
        Vill- Govindpur,                          Gandak
        Dist- Samastipur
2.      Sri Ramprit Sahani ,          01          Burhi       Boatman
        At+PO –Mathurapur,                        Gandak
        Dist-Samastipur
3       Sri Nanhi Sahni,              01          Burhi       Boatman
        AT+PO Mathurapur,                         Gandak
        Dist-Samastipur
4       Sri Laxman Sahni              01          Burhi       Boatman
        AT+PO Mathurapur,                         Gandak
        Dist-Samastipur
5.      Sri Jogendra Sahni            02          Bagmati     Boatman
        AT- Akraha PO-,Hayaghat
        Dist -Darbhanga
6.      Sri Heera Sahni, AT-          02          Bagmati     Boatman
        Ilmaith P.S-Hayaghat
         Dist- Darbhanga
7       Sri Sito Sahni AT-            01          Burhi       Boatman
        Laxmipur,P.S Rosera                       Gandak
        Dist- Samastipur
8       Sri Rajeshwar Sahni           01          Burhi       Boatman
        AT-Laxmi pur                              Gandak
        P.S- Rosera
        Dist- Samastipur
9       Sri Lalo Sahni AT-            01          Burhi       Boatman
        Laxmipur P.S.-Rosera                      Gandak
         Dist-Samastipur
10      Sri Satto Sahni               01          Burhi       Boatman
        AT-Laxmi pur P.S-Rosera                   Gandak
        Dist- Samastipur
11      Sri Rajo Sahni                01            Bagmati   Boatman
        AT-Hardiya Dist-Khagaria
12      Sri Maheshwar Singh AT-       01            Bagmati   Boatman
        Dhanchhar,
        Dist- Khagaria
13      Sri Rajzero Chaudhary ,       01            Koshi     Boatman
        AT-Dhamara Dist-
        Khagaria
14      Sri Laddu Sahni, AT-          01            Koshi     Boatman
        KopariaSalkhua,
        Dist-Saharsa
15      Sri Rajiv Sahni , AT-         02          Bagmati     Boatman
        Maniari Dheng
16      Sri Bali Sahni, AT- Maniari   02          Bagmati     Boatman
        Dheng
17      Sri Prasad Sahani , AT-       02          Bagmati     Boatman
        Maniari Dheng
18     Sri Subodh Jha,                02          Bagmati     Boatman
       AT- Begahi Bairania
19.    Sri Hira Mukhiya               01          Sikarhana   Boatman
       AT- Basantpur ,
DMP 2011,ECR/ HJP                             187
       P.O- Singhpur,
       Dist- West Champaran
20     Sri Deo Narayan singh,                  Working
                                               Under
                                               SE(Br.)/
                                               SPJ,Divers
21     Sri Nihal                               Working
                                               Under
                                               SE(Br.)/
                                               SPJ, Divers
22     Sri Naresh Sahni                        Working
                                               Under
                                               SE(Br.)/
                                               SPJ, Divers
23     Sri Sikander Mandal                     Working
                                               Under
                                               SE(Br.)/
                                               SPJ, Divers
24     Sri Avadhesh Thakur                     Working
                                               Under
                                               SE(Br.)/
                                               SPJ, Divers
25     Sri Ram Chandra Sahni AT-               Divers
       Ilmaith (East) P.S-
       Hayaghat Dist –
       Darbhanga.
26     Sri Srikant Sahni AT-                   Divers
       Ilmaith (East) P.S-
       Hayaghat Dist –
       Darbhanga.
27     Sri Surendra Sahni AT-                  Divers
       Maniari Dheng,
28     Sri Jirnish Sahni     AT-               Divers
       Maniari Dheng,
29     Sri Shobhan Sahni AT-                   Divers
       Maniari Dheng,
30     Sri Ramji Sahni AT-Maniari              Divers
       Dheng,
31     Sri Hari Sahni AT-Maniari               Divers
       Dheng,
32     Sri Prasad Sahni AT-                    Divers
       Maniari Dheng,
33     Sri Ram Ekabal Sahni AT-                Divers
       Maniari Dheng,

DIV- Mugalsarai
01   Boat & Boat Man –              01         Boatman
     Civil Defence Gaya
02   Boat & Boat Man- Local         02         Boatman
     Villagers on the Bank of the
     River Aurangabad
03   Boat & Boat Man- Baraura       01         Boatman
     Ghat Ram Ghar
DMP 2011,ECR/ HJP                        188
DMP 2011,ECR/ HJP   189
                       20.6 Road Transport Depots with contact No

Place               Designation                  Phone No.
Patna               Administrator                0612-2222173
Patna               Chief of Operation           0612-2223328,

Patna               Depot Superintendent         0612-2677682
Patna               Divisional Manager           0612-2677888
Bihar Sharif        Depot Superintendent         06112-232049
Ara                 Depot Superintendent         06182-657642
Pali                Depot Superintendent         06135-277212
Gaya                Divisional Manager           0631-2420224,
                                                 9905945812
Gaya                Depot Superintendent         0631-2420224
Nawadah             Depot Superintendent         06324-222224
Aurangabad          Depot Superintendent         06186-223135
Jahanabad           Depot Superintendent         06114-223095
Muzaffarpur         Divisional Manger            0621-2212419,
                                                 9934204217
Muzaffarpur         Depot Superintendent         0621-2212884
Sitamarhi           Depot Superintendent         06226-220333
Chapara             Divisional Manager           06152-232214
Motihari            Depot Superintendent         06252-222841
Dumka               Divisional Manager           06434-222431
                                                 9835127487
Deoghar             Depot Superintendent         06432-222436
Godda               Depot Superintendent         06422-220345
Dhanbad             Divisional Manager           0326-2202718
                                                 9431625112
Giridih             Depot Superintendent         06532-2222283
Bokaro              Depot Superintendent         06542-2249142
Darbhanga           Divisional Manger            06272-241261
                                                 9905945816
Darbhanga           Depot Superintendent         06272-247397
                                                 9431051326,9934974071
Madhubani           Depot Superintendent         06276-225219
Purnea              Divisional Manager           06454-
                                                 222276,9934259244
Ranchi              Divisional Manger            0651-2462328,2260450®
                                                 9234417265
Ranchi              Depot Superintendent         0651-
                                                 2460622,9973296214
Hazaribagh          Depot Superintendent         06546-262218
Gumla               Depot Superintendent         06524-224626
Jamshedpur          Divisional Manager           0657-2428092,2431109
                                                 9431063551
Chaibasha           Depot Superintendent         06582-256929
Bhagalpur           Division Manager             0641-
                                                 2400566,9430038451
Munger              Depot Superintendent         06344-227266
Bhagalpur           Depot Superintendent         0641-2407940
Bankipur,Patna      Depot Superintendent         0612-2301625
Paribhawan          Office                       0612-2221903
Bhawan,Patna




DMP 2011,ECR/ HJP                          190
          20.7      Available BSNL Phone number at Stations over
                             East Central Railway.
Division: Sonpur

Sr. No.     Station              STD code         Number
1.          Dighwara             06158            281240
2.          Nayagaon             06158            277224
3.          Sonpur (Enq)         06158            222235, 9771429931
4.          Sonpur (PRS)         06224            221655
5.          Hajipur (SS)         06224            274708, 9771429930
6.          Hajipur (Enq)        06224            272230
7.          Hajipur (PRS)        06224            275128
8.          Bhagwanpur           06224            246042
9.          Muzaffarpur (SS)     0621             2215633, 9771429928
10.         Muzaffarpur (Enq)    0621             2215231
                                                  2215232
                                                  2215233
11.         Muzaffarpur(PRS)     0621             2215337
12.         Dholi                0621             2293244
13.         Pusa Road            06274            283204
14.         Karpurigram          06274            281225, 977142932
15.         Dalsinghsarai        06278            221238
16.         Teghra               06279            235300
17.         Barauni (SS)         06279            232130, 9771429925
18.         Barauni (Enq)        06279            232222
19.         Barauni (PRS)        06279            232136
20.         Begusarai (Enq)      06243            222853, 9771429924
21.         Lakhaminia           06243            261037
22.         Khagaria (Enq)       06244            222049
23.         Khagaria (SS)        06244            223644, 9771429923
24.         Maheshkhunt          06245            266220
25.         Kursela              06457            268424, 9771429919
26.         Carahagola Road      06457            265633, 9771429918
27.         Semapur              06457            264740, 9771429917
28.         Shahpurpatori        06278            234456
29.         Kursela              06457            263424
30.         Shahpurpatori (SS)   06278            234456
31.         Barauni (SS)         06279            232130
32.         Barauni (PRS)        06279            232136
33.         Maheshkhunt          06245            266220
34.         Muzaffarpur (SS)     0621             9771429928
35.         Dalsinghsarai (SS)   02678            221238




DMP 2011,ECR/ HJP                           191
Division: Samastipur

Sr. No.           Station      STD code               Number
1.          CTNL/ Samastipur   06274            222603
2.          CTNL/ Samastipur   06274            222848
3.          CTNL/ Samastipur   06274            226002
4.          Motipur            06223            233280, 33512(Rly)
5.          Mehasi             06257            254981, 33514(RLY)
6.          Chakiya            06257            243202, 33515(Rly)
7.          Pipra              06257            266176
8.          Jiodhra            06252            271943
9.          Motihari           06252            222941
10.         Semra              06232            275284
11.         Betiya             06254            232366
12.         Chanpatia          06254            266250
13.         Sathi              06253            252735, 258814
14.         Narkatiyaganj      06253            242593, 242242
15.         Hari nagar         06256            224245
16.         Bharoganj          06251            223742, 283742
17.         Kharpokhara        06254            262495 WLL, 291174
18.         Bagha              06226            226310
19.         ValmikinagarRd.    06254            262494 WLL, 291175
20.         Gaunha             06253            253370
21.         Darbhanga          06272            223292, 34505(Rly)
22.         Mohamad pur        06272            279544, 34511(Rly)
23.         Janak pur (JNR)    06228            224131, 34514(Rly)
24.         Bajpati            06228            272285, 34515(Rly)
25.         Sitamardhi         06226            250218, 34517(Rly)
26.         Riga               06226            285233
27.         Dhang              06226            271300
28.         Bairagania         06226            282237
29.         Ghorasahan         06250            284436
30.         Raxaul             06255            224745
31.         Shikata            06253            285542
32.         Samastipur         06274            222510
33.         Sakari Jn.         06276            250517, 34522(Rly)
34.         Manigachhi         06272            282206
35.         Jhanjhar pur       06273            222244
36.         Tamoriya           06273            271313
37.         Ghogha diha        06277            282637
38.         Nirmali Jn.        06273            285306
39.         Pandaul            06273            251353, 34523(Rly)
40.         Raj nagar          06276            240528, 34525(Rly)
41.         Jaynagar           06246            222032, 34527(Rly)
42.         Maharail           06273            223467
43.         Khutauna           06277            286381
44.         Laukaha Bazar      06277            287235
45.         Rusera ghat        06275            222253
46.         Hasan pur Rd       06275            258240
47.         Salauna            06243            267337
DMP 2011,ECR/ HJP                         192
48.         Simari bakhtiyar pur   06475            222031
49.         Saharsa                06478            227355
                                                    (Enq-223423)
50.         Supaul                 06273            223030
51.         Raghopur               06471            250058,250054
52.         Pratapganj             06471            287132
53.         Farbis ganj            06455            222545
54          Gokhula                06253            271331
55          Lohana Road            06273            223539




Division: Danapur
Sr. No. Station                    STD code         Number
1.       Jhajha Eng                06349            223142, 87223, 87226(Rly)
2.       Gidhaur                   06349            28630, 87297(Rly)
3.       Jamui-SS                  06348            232637, 87298(Rly)
4.       Kiul-SS                   06346            232028, 233841,86445(Rly)
5.       Lakhisarai                06346            232019, 86431(Rly)
6.       Barahia                   06346            251041, 86476(Rly)
7.       Mokama-SS                 06132            232349,233500, 86223(Rly)
8.       Barh-SS                   06132            242240, 86233(Rly)
9.       Bakhtiyarpur-Enq          06132            226230, 88410, 88409
10.      Khushroopur-SS            0612             2416630, 83557
11.      Fatuah-SS                 0612             2440244, 83555, 83219
12.      Patna Sahib-Enq           0612             2616383, 83318(Rly)
13.      Rajendra Nagar            0612             2343655, 83510, 83512
14.      Patna-SS                  0612             2224660, 83300, 83307
15.      DNR-STN                   06115            232350,232401, 82514
16.      Bihta-SS                  06115            252226, 83074
17.      Ara                       06182            223311,232128
18.      Bihiya                    06181            2234
19.      Raghunathpur              06323            244635
20.      Dumraon-SS                06323            242705
21.      Buxar-Enq                 06183            222046
22.      Buxar-SS                  06183            227864
23.      Chausa-SS                 06183            283620
24.      Dildarnagar-SS            05497            244225
25.      Zamania-SS                05497            252227(e),252745
26.      Jahanabad                 06114            223064
27.      Taregana-SS               0612             2434250
28.      Biharsharif               06112            222306
29.      Rajgir-SS                 06112            255227
30.      Shekhpura-SS              06341            223243
31.      Warshaliganj              06324            253027
32.      Nawaha                    06324            222412
33.      Tilaiya                   06324            263429
34.      Wazirganj                 06322            226898
35.      Bela                      0631             2461578
36.      Chakand                   0631             2471502
37       Hathidah                  06133            262300
DMP 2011,ECR/ HJP                             193
38.      Gulzarbagh            0612             2631748
39.      Jhajha/AYM            06349            226143
Division: Mughalsarai
Sr. No. Station                STD code         Number
1.        Manpur               0631             2451024, 9771427924
2.       Gaya                  0631             2220069, 9771427923
3.       Rafiganj              06327            250499, 9771427918
4.       Anugarah narayanRd.   06186            285358, 9771427915
5.       Dehrion son           06184            255963, 9771427913
6.       Sasaram               06184            227544, 9771427910
7.       Chandauli Majhwar     05412            260445, 9794848912
8.       Mugalsarai            05412            255782, 9794848904
9.       Japla                 06566            222541, 9771427929


Division: Dhanbad
Sr. No.          Station         STD code       Number
1.       Khelari               06531            2246237,9771426658
2.       Latehar               06562            290020
3.       Barwadih              06567            288530,9794848770(ss)
4.       Daltenganj            06562            230812
5.       GarhwaRd              06584            262425
6.       Garhwa                06561            222122,9771462997(ss)
7.       Renu kut-SS           05446            252050
8.       Renu kut-Ti                            9794848771
9.       Chopan                05444            264263
10.      Chopan-T.i                             9794848773
11.      Singrauli-SM          07805            266050
12.      Dhanbad-Enq           0326             2209879
13.      Dhanbad-SS            0326             2205130
14.      Parasnath             06558            233419,233668
15.      Hazaribagh Rd.-Enq    06557            235774
16.      Hazaribagh Rd.-T,I                     9771426922
17.      Koderma-Enq           06534            222410,226290
18.      Sindari Town-SM       0326             2350565
19.      DyCYM/OBRA                             9794848780
20.      Katrash-SM            0326             2374022
21.      Gomia-SM              06544            261249
22.      Ranchi Road           06553            225409
23.      Barkakana             06553            254001
24.      Barkakana-T.i         9771426998
25.      Bokaro Thermal        06549            266555




DMP 2011,ECR/ HJP                         194
20.8 NGOs
Sr.    Place            Name of NGOs               Number
No.

                    Lions club         President   06182-239220
                                                   9431070019
                                       Secratary   06182-237326
                                                   9431452192
 1.    Ara
                    Rotary club        President   06182-239371
                                                   9431027273
                                       Secratary   06182-241398
                                                   9430090741
                    Red Cross          Secratary   06182-242464
                                                   9431066670
 2.    Begusarai    Lions club         President   06243-242098
                                                   9430418498
                                       Secratary   06243-242615
                    Rotary club        President   06243-212427
                                                   9973344088
                                       Secratary   06243-
                                                   242211,242210
                    Red Cross          Secratary   9934084892
                                                   9430564382
                    Lions Club         President   06254-232037
                                                   9431212037
                                       Secratary   9431428282
                                                   9430571786
                    Rotary Club        President   06254-242645
 3.    Bettiah
                                                   9934703592
                                       Secratary   06254-233031
                                                   232590

                    Red Cross          Secretary   9431212220
                    Lions club         President   0641-2420280
                                                   9431872527
                                       Secratary   0641-2620789
4.                  Rotary club        President   0641-2422126
       Bhagalpur
                                                   9431213484
                                       Secratary   0641-2420922
                                                   9304379443
                    Red Cross          Secretary   9431431084
                    Lions club         President   9939604042
                                       Secratary   06183-225087
                                                   9234866004
                    Rotary club        President   06183-227698
5      Buxar
                                                   9304665613
                                       Secratary   06183-222004
                                                   9931070899
                    Red Cross          Secretary   9431438020


DMP 2011,ECR/ HJP                       195
20.8
Sr.    Place             Name of NGOs               Number
No.

                     Lions club         President   06152-232051,234703
                                                    9431216593,232376
                                        Secratary   9431272783
 6.    Chhapra       Rotary club        President   06152-232732,234535
                                                    9835426735,232086
                                        Secratary   06152-233246
                                                    9934406666
                     Rotary club        President   06272-225150,
                                                    247508
 7.    Darbhanga                        Secratary   06272-223217,
                                                    9431253173
                     Red Cross          Secratary   9431219153
 8.    Gaya          Lions club         President
                                        Secratary
                     Rotary club        President   0631-2430192
                                                    9431271505
                                        Secratary   0631-2222297
                                                    9934615607
                     Red Cross          Secratary   9431225404
                     Lions Club         President   9934045757
                                        Secratary   9431091909
                                                    9204055909
                     Rotary Club        President   06224-273090,
 9.    Hajipur
                                                    275785
                                        Secratary   06224-265707
                                                    9431057723
                     Red Cross          Secretary   9431055071
                     Lions club         President   0621-2274436
                                                    9334470159
                                        Secratary   0621-2261010
                                                    9334448910
10.    Muzaffarpur
                     Rotary club        President   0621-2244881
                                                    9431013382
                                        Secratary   9934906283
                     Red Cross          Secretary   9431266809
                     Lions club         President
                                        Secratary
                     Rotary club        President   06324-320664
11     Nawadah                                      9431832491
                                        Secratary   06324-210590
                                                    9431476740
                     Red Cross          Secretary   9431227067




DMP 2011,ECR/ HJP                        196
20.9
Sr.    Place            Name of NGOs               Number
No.

                    Lions club         President   9835254005
                                       Secratary   9835008402
                    Rotary club        President   0612-2353163
12     Patna                                       9334111437
                                       Secratary   0612-6955825
                                                   9334101859
                    Red Cross          Secratary   0612-2234869
                    Lions club         President   9431269600
                                       Secratary   06454-234024
                                                   9431291284
                    Rotary club        President   06454-240433
13     Purnia                                      9431230975
                                       Secratary   06454-242647
                                                   9431205721
                    Red Cross          Secratary   06454-244211
                                                   9431625246
                    Lions Club         President   06226-251245
                                                   9431405308
                                       Secratary   06226-250112
14     Sitamarhi
                                                   9431240077
                    Red Cross          Secretary   06226-252056
                                                   9431241088
                    Rotary club        President   9771428502
15     Samastipur                      Secratary   -
                    Red Cross          Secretary   9835095956
                    Rotary club        President   06478-225280
                                                   224937,9431668609
16     Saharsa                         Secratary   06478-223375
                                                   9470052748
                    Red Cross          Secretary   9431243019
                    Rotary club        President   06184-222532
                                                   221100
17.    Sasaram
                                       Secratary
                    Red Cross          Secretary   9431031352
                    Rotary club        President   0326-2230159
18     Dhanbad                                     2224158
                                       Secratary   0326-2310428
                    Rotary club        President   9431364383
19     Garhwa                                      9931373487
                                       Secratary   9431775361
                    Rotary club        President   9231138096
20     Daltonganj
                                       Secratary   9431151616
                    Rotary club        President   06186-223466
                                                   9431223766
21     Aurangabad                      Secratary   06186-222994
                                                   9431270562
                    Red Cross          Secretary   9431068785
22     Khagaria     Lions Club                     06244-223099
DMP 2011,ECR/ HJP                       197
                          Lions Club                     06278-212084(o),
23     Sahpurpatori
                                                         212784®

20.10         (A)      Rotary Club BIHAR & JHARKHAND Chief (DISTRIC GOVERNOR)

                            DR. LAL BHADUR SINGH
                                District governor
                        A-122, Rajnigandha Appartment
                             Sadaquat Ashram
                                Patna – 800010
                       Ph No: - 0612-2262540(o) 2263269®
                         Mobile; - 9835065250


     (B)     Lions Club BIHAR & JHARKHAND Chief (DISTRIC GOVERNOR)

                            DR. RAM KRISHNA
                              District governor
                              Amba ultra scan
                               Mahabir Tola
                               Ara-802301
                    Ph No: - 06182- 222431(o), 239356®
                     Mobile:- 9835233146,9431852618

     ( C)            Red Cross Bihar State Branch (Director)

                    Shri S.P. Singh
                    Honarary Director
                    Bihar State Branch
                  Indian Red Cross Society
       Ph No: - 0612- 2201035/6/7, 2226267 (o), 586043 ®
              Fax No: - 2234869,2238374,2232868
              Mobile: - 9334164031, 09431012794



     (C)     Red Cross Jharkhand State Branch (Director)

                        Shri R.N.Mohanty
                        Honarary Director
                       Jharkhand State Branch
                      Indian Red Cross Society
                           Raj Bhawan
                           (Ranchi)
                Ph No: - 0651- 2283468(o), 2284633 ®
                 Fax No: - 2201101,2283465/6/7
                  Mobile: - 09431381193


DMP 2011,ECR/ HJP                            198
    EMERGENCY LANDING FACILITY OF
            SMALLPLANE/HELOCOPTER
Place                     Small Plane          Landing Helicopter
                          facility                     Landing facility
Patna                              Yes                       Yes
Nalanda,Bihar                      Yes                       Yes
Sharif
Gaya                                  Yes                      Yes
Buxar                                 Yes                      Yes
Jahanabad                             No                       Yes
Chapra                                Yes                      Yes
Gopalganj                             Yes                      Yes
Muzaffarpur ,Patahi                   Yes                      Yes
Sitamarhi (Dumra)                     Yes                      Yes
WestChamparan,                        Yes                      Yes
Betia
Saharsa                               No                       Yes
Madhepura                             Yes                      Yes
Purniea, Chunapur                     Yes                      Yes
(Defence)
Katihar ,Baghdogra                    Yes                      Yes
( Defence)
Bhagalpur                             Yes                      Yes
Begusarai                             Yes                      Yes
Khagaria                              No                       Yes
Lakhisarai                            No                       Yes
Darbhanga(defence)                    Yes                      Yes

For availing any facility of landing of small plane or Helicopter,
at above locations except those which are controlled by Defence,concerned
District Magistrate may please be contacted as these are under the direct
control of district administration.
20.10. HIRING OF HELICOPTERPAWAN HANS
HELICOPTER LTD.
    ADHOC CHARTERS RATES (IN RUPEES)
SEATS           DAUPH    DAUPHIN     ROBINSION     MI 172    BELL 206L4/
                IN       AS 365 N3   44                      407
                SA 365
                N
Capacity        (10   (10 PAX)       (3 PAX)       26        (6/5 PAX)
                PAX)                               (PAX)
Hourly          82250 84,450         27,550        1,40,75   49,450
Charges                                            0
(with a
minimum
charge for
one hour)
Waiting
Charges
-Forfirst2      NIL      NIL         NIL           NIL       NIL
Hrs
-Foreach        2,000    2,000       1,000         3,000     1,500
DMP 2011,ECR/ HJP                                 199
Subseque
nt Hr
-when        NIL     NIL        NIL           NIL        NIL
average
flying3Hrs
 in a day
TA/DAfor 10,00 10,000           5,000         15,000 10,000
crewfor      0
each
overnight
halt
Note:
     Inland Air Travel Tax @ 15% if applicable will be charged extra.
     The above rates are applicable ex-Delhi/ex-Mumbai and back.
LONG TERM LEASE RATES
These rates can be provided on request at the telephone Numbers given below.
Mumbai Office:
GM (Western Region) : Tele# 91-022-26106210 Fax:022-26113812
Mobile: 9820084149
DGM (OPS) WR Tele Fax: 91-022-26183293 Fax: 022-26113812
Mobile: 9820125181
Dy. Manager (Mktg) WR : Tele#91-022-26125030 Fax: 022-26113812
Delhi Office:
Sr Manager (Marketing): Tele#91-011-2463273 Fax: 91-011-24602596
GM (Northern Region) :Tele#91-011-24615711Fax: 91-011-24611801
Mobile: 981100-9418 DGM (OPS) NR Tele# 011-24618372
Mobile: 9811041597


                    20.11. LIST OF PARAMILITARY FORCES WITH
                                        CONTACT NUMBER
City                Desig        STD     Tele (Off.)    Tele (Res.)   Fax
                                 Code
                                         CISF
Delhi               DG            011    24361125       26886721      24361202
Delhi               IG (Hq)       011    24362553       24361202      -
Delhi               AIG           011    24363059       24104946      -
Patna               IG            0612    2273501           -         2273433
Patna               AIG           0612    2275968                     2273433
Patna               DIG           0612    2273423        2596036      2273433
Barauni             DC (HFCL)    06243    265315          265315      265305
Chandrapura         DVC          06540    252214             -        -
Dhanbad             CCWO          0326    2222642       943112169     2222694
                                                            0
Dhanbad          CO (BCCL)       0326     262605          203098      -
Ranchi           CMD             0651     2230153        2408883      2409344
Ranchi          CISF Control     0651     2409344            -        -
                Room
                                          PAC
Varanasi            DIG          0541    25028866       -             2501264
Allahabad           Commandant   0532    2233293        2233282       2633293
                                         2633293
DMP 2011,ECR/ HJP                                 200
Gorakhpur           Commandant    0551 2281324        2281323       2281324
Mirzapur            Asstt.       05442 245293         245710        255695
                    commandant
Mughalsarai Commanda             0542   2668228       2668227       -
                    nt
                                 Home Guards
Luckhnow            DG        0522  2451388           2539250       -
                                    CRPF
Gaya                Commandant 0631  2222927          2421067       2229544
Muzaffarpur         DIG        0621  2245572          2241522       -
Aurangabad          Commandant 06186 222346           9431815863    -
                    Navinagar

                                           NCC
Sasaram             NCC Bare Camp       06184 222084            -       -
Sasaram             Commanding                 9431291215
                    Officer
Aurangabad          NCC 13th BTH        06186   223125          -       -
Gaya                Commanding          0631    220270          -       -
                    Officer
                                    BMP
Dehri on sone Commandant -2     06184 250121(r             253224(0
Gaya          Commnandant-18 0631         2420004          2400840      9430208597
                              Territorial Army
Muzaffarpur Jat Regiment (TA)   0621      2215198          -
              Mob-9431238451
Gaya          Army Exchange     0631      2423420          -            -
Gaya          Brigadier ASC     0631      2436103          2436107      -




DMP 2011,ECR/ HJP                               201
                    MINISTRY OF HOME AFFAIRS (CENTRAL GOVERNMENT)

                            DISASTER MANAGEMENT DIVISIONS
                                     NORTH BLOCK,
                                  MHA CONTROL ROOM
                                       NEW DELHI
                       TEL NO.—011-23092923,23093054,23092885,23093897
                                FAX NO.- 23093750,23092763
                                 HOTLINE:- 91-11-23063054


            MINISTRY OF DISASTER MANAGEMENT (BIHAR GOVERNMENT)

                                     CHIEF SECRETARY
                             DISASTER MANAGEMENT DEPT.
                        TEL NO.- 0612-2215500(o), 2282054®, Fax-2217786
                                    MOBILE- 9431800732


                              ALOK KR. SINHA
                           RELIEF COMISSONER
                     DEPT. OF DISASTER MANAGEMENT
                            TEL NO.- 0612-2225786
                             MOBILE- 9835478755
                             TELEFAX- 2221945
          EMERGENCY OPERATION CENTRE:- 0612-2226305,0612-2225786(FAX)
                     Control Room- 6452572, 2217305(Fax)




DMP 2011,ECR/ HJP                                 202
                               Chapter- 21
21.   TELEPHONE NUMBERS OFSTATE ADMINISTRATION
 21.1 BIHAR GOVT.
                              Patna (0612)
  Authority                     Office           Residence    Mobile
  Chief Secretary               2215804          2207644      9431279100
                                FAX-
                                2222983
                                2217085
  Home Secretary                2217983(F)        2281795     9431821919
  Secretary Health              2215809          2217608(F)   9473191451
  Chief Secreatry,Disaster      2215500,          2281795     9431821919
  Management                    2222843(F)
  Secretary ,Transport Dept     2546449                       9431821030
  Transport Dept, Office        2282556          2674502
  Weather Warning Office        2226556
                                2222785
  DGP                           2217833          2521797      9431602301
                                2217877                       9431012602
                                Fax-
                                2230033
                                2207708
  IG Rly                        2222427          2252826      9470001380
                                FAX-
                                2222427
  DIG Rly                       2226233
  SRP/Patna                     2223324                       943180012

  GRP/PNBE                      2231968                       9431822694
  Control Room                  2201977          2201975      9431822104
  Police                        2201978                       9431822117
                                2219097
  Control Room                  2219810                       9431000675
  DM                            2219234
  Control Room                  2507458
  Railway
  Army ssistant/Danapur         2420365
  Army Assistant/New Delhi      23017897         25686071     9810856633
  Fire Brigade, S.F.O           2217467          2523679      9431448273
                                2222223          225290
  Doordarshan/Patna             2227541          2214966      9431016859
  Akaswani/Patna                2222226          2222499      9934293148
  PTI                           2552952          2557042      9431645663
21.2       JHARKHAND GOVT.Ranchi (0651)
         Authority            Office      Residence         Mobile
  Chief Secretary         2400240         2480515        9431107411
  Home Secretary          2400220         2403261        9431171117
  Secretary Health        2491033         2281441        9835150819
  DGP                     ,2400737        2282741        9431172045
                          Fax-2400738     2281877
  DMP 2011,ECR/ HJP                        203
IG Rly                    2490548              2442811     9431115895
DIG (Rly)                 2462217              2443212     9431132700
SRP/Dhanbad               2312559              2310250     9431706117
SRP/Jamshedpur            0657-229011,         2243109     9431303400
                          2293311
SRP/Ranchi
Control RoomDM Ranchi     2301001
Army Assistant/New        23017897             25686071    9810856633
Delhi


21.3 UTTAR PRADESH GOVT. Code-(0522)
Authority               Office            Residence       Mobile
Chief Secretary         2621599           2238760         9415003319
                        Fax-2239283       2239461
Home Secretary          2238291           2236991         09454405001
                        Fax-2238409
DGP                     2206104           2208085         9454400101
                        Fax-2206120
                            2206174
DGP Control             2208596
                        2206901
IG Rly                  2287083           2306171         9549400171
                        Fax-2287241
DIG (Rly)               2287255           2394737         9454400236
Control Room            2623912           2230099(F)      9451005000
DM                      2614700
Control Room            2287241                           9454402544
Railway
Army Assistant/New      23017897          25686071        9810856633
Delhi
21.4 MADHYA PRADESH GOVT. Code-                            (0755)
Designation                      Office                  Residence      Mob-
Chief Secretary                  2441370                 2441350
                                 2441848 Fax-            2441351
                                 2441751
Dy. Secretary                    2441085                 2441145
                                 Fax-2441751
   Secretary                     2441892                 2441514
(CM’s Secretariat)
Secretary                        2441386                 2466153
(CM’s Secretariat)               Fax-2556634
Principal Secretary (Home)       2441619                 2441771
                                 Fax-2441714
DG (Police)                      2443500                 2443551        9893190703
                                 Fax-2443501
ADG (Railway)                    2773405                 2443456        9425032333
                                 Fax-2773405
IG (Railway)                     2770652                 2443434        9425053434
                                 Fax-2770652
Principal Secretary              2556831                 2430188        9425150651
DMP 2011,ECR/ HJP                              204
(Information and PR)            Fax-2550358
Principal Secretary (Medical,   2441424             2441681
Health & FP)                    Fax-2441424




DMP 2011,ECR/ HJP                             205
                                       Chapter- 22

                        TELEPHONE NUMBERS OF RLY
                       ADMINISTRATION FOR ENQUIRY
                           AND TO RECEIVE ANY
                    INFORMATION REGARDING ACCIDENT
             Telephone numbers of officials to be contacted by civilian in case of serious
      accident for any enquiry, providing help & early rescue to the injured passengers and
      for restoration:
       Zonal Headquarter of East Central Railway Hajipur
            (Code 06224):
       Design.                   Office                    Residence
                        BSNL          Mobile                  BSNL
       CSO              272874 Fax- 9771425940         0612-2340144
                        271037
       COM              272691 Fax- 9771425900         0612-2205353
                        276210
       GM               274728 Fax- 9771425001         0612-22300100
                        271513,
                        274738
       AGM              272137 Fax- 9771425004         0612-2592846
                        272707
       Dy CSTE/S        274771        9771425941       0612-2591860
       Dy CE/S          274840        9771425942       06115-232336
       STM/S            277041        9771425943       0612-2290576
       Emergency        276914        -                -
       Control
        Divisions of East Central Railway
           Mughalsarai Division (Code 05412):
       Design.            Office                     Residence
                       BSNL           Mobile           BSNL
       DRM             255298 Fax- 9794848000          255239
                       254219
       ADRM            255800 Fax- 9794848001          255830
                       255800
       Sr.DSO          255502 Fax- 9794848907          255503
                       255502
       Sr. DOM         255263 Fax- 9794848900          254953
                       255291
       Chief           255291         9794848914
       Controller




DMP 2011,ECR/ HJP                           206
Dhanbad Division (Code 0326):
    Design.         Office                    Residence
                 BSNL                Mobile          BSNL
    DRM          2220338Fax-220519 9771426000        2220700
    ADRM         2220500Fax-220500 9771426001        2311015
    Sr.DSO       2220531Fax-220519 9771426901        2220310
    Sr. DOM      2220532Fax-220207 9771426900        2220557
    Chief        2220526             9771426990
    Controller
   Danapur Division (Code 06115):
    Design.       Office                        Residence
                 BSNL          Mobile         BSNL
    DRM          232465 Fax- 9771449000       231355
                 232465
    ADRM         232523 Fax- 9771449001       231473
                 232523
    Sr.DSO       232248 Fax- 9771449901       232248
                 232248
    Sr. DOM      232247 Fax- 9771449900       232145
                 232247
    Chief        232458
    Controller
     Sonpur Division (Code 06224/06158):
    Design.        Office                         Residence
                 BSNL          Mobile         BSNL
    DRM          221638Fax-    9771429000     221628
                 272314
    ADRM         221651 Fax- 9771429001       221626
                 273254
    DSO          221661 Fax- 9771429904       221648
                 232248
    Sr. DOM      221653 Fax- 9771429900       221635
                 273235
    Chief        275764,       9771429943
    Controller   222260

         Samastipur Division (Code 06274):
       Design.                Office             Residence
                 BSNL              Mobile       BSNL
       DRM       222217     Fax- 9771428000     222218
                 234717
       ADRM      222014     Fax- 9771428001     222159
                 222217
       DSO       222149            9771428904   226660
       Sr. DOM   222611     Fax- 9771428900     222606
                 222848
       Chief        222848, 220810
       Controller




DMP 2011,ECR/ HJP                        207
                          23. ARMY ASSISTANCE
                                   &
                    NOMINATED OFFICIALS TO CONTACT
      For seeking urgent assistance from any of the wings of armed force. (Air Force,
  Navy and Army). The nodal officer is Director (Operational Logistics) Hq Integrated
  Defence Staff at New Delhi. Telephone numbers of Brigadier Ravi Sharma, Director
  (Operational Logistics). Ministry of Defence are:
  011-2301789 (Off.); 011-25686071 (Resi.); 9810856633 (Mobile).
      He may be directly contacted at the above mentioned telephone number for
  seeking any kind of assistance including air support by GM/DRM/CSO, in
  case of Railway Disaster. The nodal points for various HQ that can be contacted for
  seeking assistance in case Railway Disasters are as under:-
      a)     Naval HQ (War Room, Dir of Naval Operation). New Delhi-011-23017616
      b)     Duty Officer (Maritime Operations Centre) Hq WNC, Mumbai-022-
             22630550
      c)     Duty Officer (Maritime Operations Centre) HQ ENC, Visakhapatnam-
             0891-2577240
  d) Duty Officer (Maritime Operations Centre) HQ SNC, Kochi-0484-2662793
      (Authority IDS/Ops/Ops Lgs/31004 dated 23 June, 03) Singed by Shri S. K.
      Khurana, Wing Commander Joint Director (Operational Logistics)
      DIVISION WISE CONTACT NO. FOR ARMED FORCES

     Division       STD Code       Number
     Sonepur        06224          Col GS Danapur Sub Area, 0612-
                                   2421487
     Dhanbad        0326           Col GS RamgarhSub Area, 06553-
                                   222177,224928
     Mughalsarai 05412             Col GS Allahabad Sub Area, 0532-
                                   2621854
     Samastipur     06274          S Col GS Danapur Sub Area, 0612-
                                   2421487
     Danapur        06115          Col GS Danapur Sub Area, 06115-
                                   221487(o),225814®
     Danapur        06115          C.O,Danapur 06115-
                                   227277,227278,227279




DMP 2011,ECR/ HJP                        208
                                      Chapter-24

24. LIST OF EARTH MOVING EQUIPMENT IN THE VICINITY
  S.N    Name of owner      Address                    List of equipments
  .                                                    available
  1.     R.K.Automobiles    Opp.1 No. Gate             Poclain-1 no., Buldozer
                            Bus Stand,Mithapur         JCB-1 no. Dumper-1
                            Patna-1                    JCB-1 no. Pay loader-1
                                                       Road Crance-1 no. (12T
  1.     Shri Vijay Kumar   Bhagwanpur Chowk,        Pay loader-1 no.
         Sharma             Near Midway Hotel,        (710 kg)
                            NH road, Muzaffarpur      Dumper-8 no. (12 T)
                            Phone No-                  Hydraaulic tractor-5 no.
                            9431238113,                (150 cft)
                            9801660263                 Air compressor-1 no
                                                       Generator-1 no.
                                                       (150 KV)
                                                       Road Crane-2 no. (10T)
  2.     Shri Sitesh        S/o Shri Ram Vinod         Dumper-1 no. (5T)
         Kumar Singh,       Singh, Bhagwanpur          JCB-02 no. (710 kg)
         Mb. No.-           Chowk, Reva road,          Road Crance-1 no. (12T)
         9308801200         Muzaffarpur                Roller-01 no.
                            Phone No-9430864518
  3.     Ujjain Engicon     Harendra Kishore          JCB-1 no.
         Pvt Ltd            Singh, Muzaffarpur,
                            Phone no.-
                            9431212145
  4.     State Govt.        Mayor, Nagar Nigam,       JCB-1 no.
                            Muzaffarpur
  5.     State Govt.        Administrative Officer    JCB-1 no.
                            Nagar Nigam, Hajipur
  6.     Shri Jitender      Patna                     Poclain-1 no.
                            Phone No.-                JCB-1 no.
                            9431127414
  7.     NHAI/Gaya          Through                   Buldozer
                             DM Gaya
  8.     NHAI/              Through                   Buldozer
         Aurangabad          DM Aurangabad
  9.     NHAI/Bhabhua       Through                   Buldozer
                             DM Bhabhua
  10.    CMD BCCL           0326-2230112,             Payloader, JCB, Poclain
                            2230152
  11.    Director           0326-2230163,             Payloader, JCB, Poclain
         Operation BCCL     206304 (R)
  12.    GM,                0326-2392162,             Payloader, JCB, Poclain
         Govindpur, Area    2392013/542(R)
  13.    CGM, Katras        0326-2372823              Payloader, JCB, Poclain
DMP 2011,ECR/ HJP                           209
         Area             2331259(R)
  14.    GM, Sijua Area   0326-712204,           Payloader, JCB, Poclain
                          712417(R)
  15.    GM Pootki-       0326-2330215,          Payloader, JCB, Poclain
         Balihari Area    2330301 (R)
  16.    GM, Lodna Area   0326-1901586,          Payloader, JCB, Poclain
                          2381464 (R)
   17  GM,                0326-23200184,         Payloader, JCB, Poclain
       Eastern Jharia     2320079 (R)
       Area
   18 GM, Western         0326-2273445           Payloader, JCB, Poclain
       Jharia Area        2307738 (R)
   19 Sri R.P. Singh      06133-261268,          Dumper-08, JCB-02,
       Rampur Dumra,      9835231168             Poklin-02
       Mokamah
   20 M/S Sahil           0612-2223810           JCB-01, Poklin-01
      Construction
      C/o Ajay Kumar
      Gupta Radha Hira
      Place B6
      Dakbunglow Road
      Patna-1




DMP 2011,ECR/ HJP                          210
                                   Chapter-25

         25.        Fastest approach to accident site

            Section                Ex. Patna         Ex. Hajipur
                                  Junction
            Division- Danapur
            Jhajha- Kuil                 Rail                Rail
            Kiul-Mokama                  Rail                Rail
            Mokama-Patna                Road                 Road
            Patna-Ara                   Road                 Road
            Ara-Buxar                    Rail                Rail
            Patna-Gaya
            Patna-Punpun                Road                 Road
            Punpun-Jehanabad             Rail                Rail
            Jehanabad-Gaya               Rail                Rail
            Fatuha-Islampur             Road                 Road
            Kiul-Gaya                    Rail                Rail
            Bakhtiyarpur-Rajgir         Road                 Road
            Mokamah-                     Rail                Rail
            Rampurdumra-
            Barauni
            Sonpur Division
            Golden Ganj-Barauni (Via-Sahpurpatori)
            GoldenGanj-Hajipur          Road                 Road
            Hajipur-Barauni              Rail                Rail
            Barauni-Katihar              Rail                Rail
            Hajipur- Samastipur-Barauni
            Hajipur- Muzaffarpur        Road                 Rail
            Muzaffarpur -                Rail                Rail
            Samastipur
            Samastipur-Barauni           Rail                Rail
            Mughalsarai Division
            Manpur-Mughalsarai
            Manpur- Sasaram              Rail                Rail
            Sasaram- Mughalsarai         Rail                Rail
            Sonnagar-Garwa Road          Rail                Rail
            Samastipur Division
            Samastipur –                 Rail                Rail
            Darbhanga
            Sugauli- Raxaul              Rail                Rail
            Muzaffarpur-                 Rail                Rail
            Narkatiyaganj
            Narkatiyaganj-               Rail                Rail
            Panihanwa
            Darbhanga -Barganiya         Rail                Rail
            Barganiya-                   Rail                Rail
            Narkatiyaganj
            Sakri Jn.- Jaynagar          Rail                Rail
            Bhiknatori-                  Rail                Rail
DMP 2011,ECR/ HJP                           211
            Narkatiyaganj
            Banmankhi-                   Rail                  Rail
            Bihariganj
            Mansi Jn. – Purnia-          Rail                  Rail
            Katihar
            Forbis ganj - Saharsa        Rail                  Rail
            Darbhanga- Sakri             Rail                  Rail
            Jhanjhharpur-laukha          Rail                  Rail
            Bazar
            Dhanbad Division
            Pradhankhunta-               Rail                  Rail
            Chaube
            Chaubey -Gaya                Rail                  Rail
            Dhanbad – Patherdih          Rail                  Rail
            Dhnbad- Sindri Town          Rail                  Rail
            Dhanbad- Chndrapura          Rail                  Rail
            Garwa Rd.- Chopan            Rail                  Rail
            Chopan- Mehdaiya             Rail                  Rail

        Note:-
        1. Final preparation of fastest approach by rail or road is
        under consideration of Engg. Department in which it has been
        planned to show the rail lines and approach road if available
        at each station on getting the same, this will be relaced by that
        map/ Date.

        2. While rushing by rail / road this may be supported by rail /
        road at convenient point for fastest approach to accident site.




DMP 2011,ECR/ HJP                           212
                                   26. Policy Letters
        GOVERNMENT OF INDIA MINSTRY OF RAILWAYS (RAILWAYBOARD)

No. 2002/Sec. (Cr.)/45/47                        New Delhi, Dated 11.12.2002
To
The Home Secretary, Govt. of India,
Ministry of Home Affairs, North Block,
New Delhi.

             Sub:   Expeditious clearance by the state police in a case of Railway accident.
Sir,
       Your kind attention is invited to the subject mentioned above. In a case of rail
accident involving loss of human lives or injuries to the passengers, railway administration
does everything possible to render necessary assistance and succor to them. Efforts are
made to rush rescue and medical apparatus to the site of accident without losing any time
as the first few hours are very crucial.
       But is has been noticed that rescue operations are hampered due to delayed, and at
times, reluctant clearance by the State Police. This was evident in the recent Rajdhani
Express in Bihar when it took them unduly long time to complete the formalities.
       It may be pertinent to mention that there are two different tasks to be tackled on war
footing, namely (a) Rescue and (b) Restoration
       (a)     As regards rescue operations, they cannot obviously wait till legal formalities
               are completed as they involved saving human lives. But it appears that there is
               some confusion regarding the urgency of undertaking rescue operations. I
               would request you to reiterate instructions to the state Govt. on this point so
               that there is no delay in starting rescue operation. Needless to handling the
               situation. Besides providing medical aid, other facilities, which may be
               necessitated by circumstances at the site of the accident, may also be extended
               by them expeditiously.
       (b)     As regards restoration of railway traffic, rule-provide that this can be taken up
               only after the clearance by the local police or GRP. In this regard it would be
               relevant to point out that a large number of passengers are unduly
               inconvenienced by disruption of rail traffic. It would, therefore, be in the best
               interest of the passengers to restore the rail traffic as fact as possible. But, it
               clearance, consequently delaying the restoration operations.
               I would, therefore, request you to issue necessary instructions to the State
Govts. to expedites clearance certificate in the event of a rail accident, so that normal traffic
can be restored without avoidable delay.
                                                                           Sd/-
                                                                    (Dr. A.K. Pandey)
                                                                  Director General/RPF,
                                                                      Railway Board




DMP 2011,ECR/ HJP                              213
                                  GOVERNMENT OF INDIA
                                  MINSTRY OF RAILWAYS
                                    (RAILWAY BOARD)


No. 2002/Sec. (Cr.)/45/47                                            New Delhi, Dated
                                                                     March, 27, 2003

The General Managers

        Sub: Clearance by State Police incase of railway accidents due to suspected sabotage.

        Ref: Ministry of Home Affairs letter no. VI-24022/II2002-PM-1dt. 24.12.2002
             addressed to Home Secretaries of all States (Copy enclosed)
The issue of expeditious clearance by the State Policy in case of Railway accidents, where
sabotage is suspected, has been engaging Ministry of Railways (Railway Board)’s attention
for a long time. It is noticed that sometimes rescue operations are hampered due to delayed
and reluctant clearance by State Police.

2.     It is pertinent to mention that there are two different tasks to be accomplished on war
footing after a railway accident involving human lives is concerned i.e. a) Quick Rescue
Operation; and b) Restoration of Rail Traffic. It is clarified that incase of railway accidents,
permission of the State Government or clearance of the police is not required for launching
rescue operations for the purpose of saving human lives which inter alia may also involve
handling/shifting the rolling stock (locomotives, wagons and coaches) for extricating the
trapped passengers. However, police clearance is required for restoration works at the site of
accident, if sabotage is suspected.

3.     To avoid any delay in launching the rescue operations for saving as many human
lives as possible and for early restoration of rail traffic, the above issue has been taken up
with the Ministry of Home Affairs. Consequently, Ministry of Home Affairs vide their letter
ibid have directed the Home Secretaries of all States to issue suitable instructions to the
concerned authorities for taking prompt action and to expedite clearance certificate in the
event of a rail accident, when sabotage is suspected.

4.    The contents of this letter may be widely published among the railway officer/staff
and displayed in all ARTs/ARMEs so that a general awareness created amongst all those
engaged in rescue activities.
5.    This letter supersedes the Railway Board’s letter of even number dt.
     07.02.2003.
                                                                   Sd/-
                                                             (ATUL PATHAK)
                                                        Director/Crime Prevention,
                                                              Railway Board




DMP 2011,ECR/ HJP                             214
                    Sample Format for Drawal of cash from Station Earnings

           NE-G. 17 A                     N.E. –G 17A
Book No………….                              Book No………….
STATIONPAY ORDER NO……………                  STATIONPAY ORDER NO……………

Dated………….2003                            Dated………….2003
To,                                       To,
The Station Master                        The Station Master

Pay to………………………………….                      Pay to………………………………….
Rupees (in words)……………………….               Rupees(in words)……………………….
…………………………………………..                        …………………………………………..
…………………………………………..                        …………………………………………..

On account of……………………………                  On account of……………………………
………………………………………….                         ………………………………………….
Rupees…………………………….                        Rupees…………………………….

Chargeable to…………………….                    Chargeable to…………………….

Case No…………………………..                       Case No…………………………..
Accountal     in   Inward  Delivery
(Local/Foreign)Book No…………….
Page No……………………..                         Signature……………………
Accountal in open Delivery register        Designation………………
(Local/Foreign)                           Accountal in Inward Delivery
Book No…………………..Page                      (local/Foreign)Book No………………..
                                          Page No…………………….
No……….                                    Accountal in open Delivery register
                                          (Local/Foreign)Book No……………….
                                          Page No……………………….
Signature……………………                         Received Payment of the amount
Designation………………                         stated above.
                                          Signatureof Payee………………………

                                          Signatureof witness……………………
Amount to be shown in wards.              (In case of Payment to illiterate person
                                          only)
                                          Date……………………….
                                                                 Stamp
                                                          Signature of Station
                                                                 Master
                                                            (See instruction)
                                          Amount to be shown in wards.




DMP 2011,ECR/ HJP                            215
        Sub:        Claims for ex-gratia relief under sections 124 and
                    124-A of the Railways Act, 1989.

  I request for payment of Ex-gratia for which required particulars are given as under.
   SN Required Information                              Furnished
                                                        Information
   1.   Name of the person injured/dead
   2.   Marks of identification
   3.   Father’s name of person
        injured/dead(husband’s name in case of
        married woman or widow)
   4.   Full address of the injured/dead
   5.   Approx. Age of the person injured/dead.
   6.   Place of accident& Date of accident
   7.   Name of the train involved.
   8.   Class of travel, Ticket submitted or not,
        ticket no.
   9.   Local address of the applicant
   10. Local address of the applicant
   11. Relationship with deceased/injured.
   12. Amount of compensation claimed

     Above information is true to the best of my knowledge . For any false
     information detected later on I am liable to refund ex-gratia taken and also to be
    penalized.

Dated………………Sign./LTI of injured …………………Sign/LTI of applicant………..

   13. Death/nature of injures sustained-Certified
        by Rly. Doctor.
   14. Name and designation of Rly. Doctor
        certifying death/Grievous/Simple injury.
   15. Name and designation of Rly. Authority
        certifying genuinity of tickets presented by
        applicant (DCM/ACM/DCI).
   16. Name and designation of Rly. Authority (Sr.
        DPO/APO) certifying genuinity of claimant
        (collect photo/take photo of applicant).
   17. Amount sanctioned and paid.
 Received by Applicant Rs. ……………../- Sign/LTI of injured applicant……
 ………………
Sign Rly. Doctor………… Sign. DCM/ACM/DCI………… Sign Sr. DPO/APO………..

(Payment should be sanctioned/arranged preferably on the spot by a senior scale or higher
officer)
  Section 320 of IPC

 “ Grievous hurt” has been defined in Section 320 of IPC as under:-
320 Grievous hurt        - The following kinds of hurt only are designated as “Grievous”.
     First        - Emasculation.
     Secondly     - Permanent privation of the sight of either eye.
     Thirdly      - Permanent privation of the hearing of either ear.
     Fourthly     - Privation of any member or joint.
DMP 2011,ECR/ HJP                                216
            Fifthly     - Destruction or permanent impairing of the powers of any
                           member or joint.
            Sixthly     - Permanent disfiguration of the head or face.
            Seventhly   - Fracture or dislocation of a bone or tooth.
            Eighthly    - Any hurt which endangers life or which causes the sufferer to be
                               during the space of twenty days in severe bodily pain, or unable
                                to follow his ordinary pursuits.

The Railways Act, 1989:

123 (b) “dependent” means any of the following relatives of a deceased passenger, namely

    (i)        The wife, husband, son and daughter, and in case the deceased passenger is
               unmarried or is a minor, his parent.
    (ii)       The parent, minor brother or unmarried sister, widowed sister, widowed daughter-
               in-law and a minor child of a predeceased son, if dependant wholly or partly on
               the deceased passenger.
    (iii)      A minor child of a predeceased daughter, if wholly dependant on the deceased
               passenger.
    (iv)       The paternal grand parent wholly dependant on the deceased passenger.

124-A
Explanation – For the purposes of this section, “passenger” includes-

    (i)        a railway servant on duty, and
    (ii)       a person who has purchased a valid ticket for traveling, by a train carrying
               passengers, on any date or a valid platform ticket and becomes a victim of an
               untoward incident.

Note: For officers on site

    1.    For other than minor, check train ticket/platform ticket/pass (if Railway
          employee) If ticket not furnished then make such enquires as can be reasonably
          made on the spot. For minor, claim valid if dependant/ person accompanying
          minor holds ticket. However, in case of minor claim will be paid to the parent of
          the minor only.
   2.     Claim is valid if injured passenger himself claims of authorizes an agent who
          applies for ex-gratia.
   3.     In case of death, check if claimant is dependant as defined in 123 (b) of Railway
          Act Dependant’s claim may be verified by documents which may include
          Mukhiya’s certificate and Thana’s confirmation of make such enquires as can be
          reasonably made on the spot.
   4.     It is advisable to take photograph of injured passenger, injured passenger with
          claimant, dead body with claimant.
Information by medical on injured/ dead persons:
1.    Casualties:
      a)       No. killed.                                    :
      b)       No. grievously hurt.                         :
      c)       No. with simple injury.                        :
      d)       No. with trivial injuries.                     :
2.    Timings of the arrival of the first Doctor.             :
      (Rly. or other Doctors subsequently)
3.    Timings of:

DMP 2011,ECR/ HJP                                217
        a)   The receipt of the accident message at the
                 Station where Medical van is stabled                       :
        b)   Dispatch of the Medical Van from that Station :
        c)   Arrival of the Medical Van at site       :
        d)   Departure of Medical Van with the injured from
             the site                                       :
        e)   Arrival of the Medical van with the injured at
             the Hospital/Station                           :
        f)   Admission of the patients into the Hospital    :
4.      a)   Details of the Medical Aid rendered and whether
             any Surgical treatment resorted to at site                     :
        b)   Give reasons for delay in rendering Medical Aid                :
5.      Whether any pain relieving drug administered such as
        Morphia and if so to how many ?                                     :

6.      Disposal of the injured and the dead with timings                   :

7.      List of casualties (Dead/injured) with details of, names,
        their address and particulars of admission and discharge
        in various Hospitals till the date of injury.                       :

8.      a)          Did you receive full co-operation from the
                    Doctors of the Civil Hospital?                          :
        b)          If not, where was the failure?                          :

9.      What difficulties have been encountered while dealing?
        With the injured.                                                   :
10.     Have you any suggestion to make to improve the methods
        of rendering Medical Aid to the injured.                            :

                                                                 Signature of Doctor
                                                                 (With Name & Seal)




DMP 2011,ECR/ HJP                                  218

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:71
posted:2/16/2012
language:English
pages:218