Draft Patient and Carer Panel Annual Report 2009/10 by XUVoOz



 Annual Report 2009-2010

Foreword by the Chair, Isobel Scarborough ……………………….            3

Introduction …………………………………………………………….                           4

Membership ……………………………………………………………                              5

Issues raised by Panel Members throughout the year ……………        5

Visits to Departments …………………………………………………                       6

Comments made by Members of the Panel ………………………..               8

What we have achieved ………………………………………………                        9

Next Steps – Including plans for each of the Task Groups ……….   10

Future representation …………………………………………………                       12

Cost of the Panel’s work ………………………………………………                     12

Message from the Interim Chief Nurse ………………………………               12

Annex 1    ‘Panel Membership’ ……………………………………..                  13

Annex 2   ‘Airedale NHS Foundation Trust Groups/Committees
          that have Panel Membership and events where Panel
          Members were in attendance’ …………………………..              14

Annex 3   ‘Presentations to the Panel’ ……………………………..            15


Welcome to the second report from the Patient and Carer Panel

I have pleasure in writing the opening comments of this report and sharing the accounts of
our work and how this has progressed in the last year.

In the last twelve months Panel members have continued to add to their knowledge of both
the services delivered and the departments involved in delivering that service to the
patients of our hospital. It is only by fully understanding how the hospital tries to
implement the services it provides, that the Panel can make constructive suggestions
about improving patient experience.

Health care is complex and the hospital services are only part of the jigsaw. Our
involvement is to concentrate on services delivered by our hospital staff. The Panel
cannot become involved with complaints from individual patients due to confidentiality. We
seek to work with all staff to present the views of patients and carers and how the
hospital’s services can be improved.

When you read the following annual report and in particular the information being sought
from the seven Task Groups that have been set up, I think this will illustrate our role as
partners in the constant aspiration to improve the experience of all patients at Airedale

I wish to acknowledge support from all departments of the hospital who work with us and
who truly open their doors to us, as they wish to have our input. The Panel also wishes to
acknowledge the support from members of the Trust Board and congratulate them in
acquiring foundation status for our hospital.

The Panel itself is greatly indebted to Sue Harle, the Senior PALS (Patients Advice and
Liaison Service) Officer for the hospital. Sue guides us through our meetings and
smoothes the way for our various tasks. We thank Sue for this guidance. Karen
Dunwoodie joined the hospital team in November 2009 as the Project Lead for Patient and
Public Involvement. She has brought a wider dimension to our role and acts as a catalyst
within this area of work. We thank Karen for her support which has made a real
difference. The third member of staff who attends our meetings is Kuldip Sohanpal, Head
of Equality and Diversity who has been very supportive of our work.

Finally, I also wish to acknowledge all members of the Panel who give willingly of their time
with a good spirit, commonsense and quite a great deal of expertise. It is a privilege to
work with them all.

Isobel Scarborough, Chair

INTRODUCTION                                  ‘Dementia’; ‘Falls’; ‘Trust Policies’; and
Patient and public involvement has really     ‘Follow up on past visits to
taken hold within Airedale NHS                wards/departments’.
Foundation Trust during 2009/10, in line
with a whole range of legislation,            As part of this work, Panel Members will
regulatory standards and Department of        participate in a range of schemes to
Health guidance. For example the NHS          gather intelligence and seek a patient and
Constitution states in the section            carer perspective about service
‘Involvement in your (the public)             development and/or quality
healthcare and in the NHS: -                  improvements. This will include such
                                              things as mystery shopper; walkabouts;
“You have the right to be involved,           ‘fly on the wall’ observations; ‘buddying
directly or through representatives, in the   up’ with wards; ward visits; seeking
planning of healthcare services, the          examples of good practice; and
development and consideration of              highlighting work already done. Reports
proposals for changes in the way those        from these task groups and their future
services are provided and in decisions to     plans are described later in this report.
be made affecting the operation of those
services”.                                    The Patient and Carer Panel has spent a
                                              great deal of time in its formative period,
In recognition of this, the Patient and       understanding how the Trust operates –
Carer Panel revised its terms of              its structures, plans, policies etc. Latterly,
reference. The purpose of the Patient         Panel Members have become much more
and Carer Panel is to:                        directly engaged with patients and carers.

       Work concurrently with other          Panel Members are aware that the Trust
        patient and public involvement        regards patient and public involvement as
        groups/ activities that are taking    a high priority and is actively encouraging
        place within the Trust so that        staff to engage with patients, carers,
        patients and carers are able to       relatives and the general public in all
        contribute and have an influence,     aspects of patient care. It is pleasing to
        at all possible stages of             note that as well as giving full support to
        organisational development and        the Patient and Carer Panel, there are
        quality improvement                   also speciality specific user/support
       Make positive suggestions for         groups which have been set up; a range
        improvement in services               of patient satisfaction surveys
       Ensure that the contribution made     undertaken; patient focus groups; ward
        by the Panel is as representative     meetings for relatives; and Open Days,
        of the service users as possible      as some of the involvement activities
       Have a two way dialogue with          across the Trust.
        patients and carers and ensure
        their views and experiences are       Panel members are also pleased that
        raised within the Trust               there is an intention in the coming year to
                                              develop a patient and public engagement
The revised terms of reference were           and experience policy and strategy and
agreed in March 2010 at which time a          that all such involvement activities, will be
work plan was put in place to set up          monitored by an overarching Steering
seven task groups to focus on specific        Group.
issues. These are ‘Communication’;
‘Appointment Systems’; ‘Meals Service’;


Annex 1 of this report provides detail of the current membership, the date they became
members and the number of Panel meetings they have attended during the year. It is the
aim for the membership of the Panel to be as representative as possible, of patients and
carers who use hospital services. This means a need to reflect a range of age groups,
gender, ethnic background, disabled and able bodied individuals. A membership of twenty
has been agreed. At the time of writing the report there are fifteen members and a
targeted recruitment is about to be undertaken in order to select from areas where the
membership is lacking, specifically focussing on recruiting younger people and those from
minority groupings.

During the year, three members have resigned due to other pressing commitments.
Grateful thanks are given for the time and contribution these members have given during
their period on the Panel.

Members meet monthly, except in August. This year, there was no meeting in January
2010 due to adverse weather conditions.

Detail of other groups/events attended by Members can be found in Annex 2.


      Same sex accommodation - Panel members have taken a keen interest in same
       sex accommodation and have given their views to senior staff. Consequently,
       Panel members have been kept informed of progress being made including the
       conversion of shower facilities and attaching doors to all bays. This work is now

      Car parking charges for disabled people - Information was sought on this matter
       and advice given that all disabled people with a blue badge can park anywhere on
       the hospital site for free and this information is on hospital signs. Panel members
       will continue to press for greater clarity of signage throughout the hospital.

      Routine servicing of hospital beds - An issue was highlighted from the Medical
       Devices Group that there was no arrangement for routine servicing of hospital beds
       and difficulties due to staff shortages causing a backlog of instrument services.

       The hospital now has a ‘Managed Bed Contract’ which includes the maintenance,
       servicing and repair of hospital beds. There are monthly contract meetings to
       monitor and review progress.

       Backlog of instrument services - A new member of the engineering department was
       employed from the middle of January and the backlog has been resolved. All
       outstanding planned maintenance is now within normal parameters.

      Information Leaflet - Clarification was sought regarding information on a leaflet
       produced by the Infection Prevention Team which stated that patients would be
       notified of positive results. It was felt by Panel Members that all patients would wish
       to know their results whether these were positive or negative. The response from
       the Trust is that this is a reasonable suggestion, but would be very costly to

All past visits undertaken by the Patient and Carer Panel are currently being followed up
by a Task Group of Panel members. The following is a brief report of visits undertaken
during the period of this Annual Report, together with any issues raised.

14.04.09 - Visit to Endoscopy
Members in attendance: Pam Whitaker; Isobel Scarborough; and Mary Dibb.

A full discussion took place about the general procedure involved with endoscopies for
both throat and colon. This was followed by a tour of the department. Issues highlighted
were: -

      New information booklets – These were regarded as being very clear. A query was
       raised as to whether this information booklet is given to the patient at the time of
       booking the appointment. Advice was given that the new booklets are being made
       available to staff and GPs to provide to patients.

      Choice in respect of sedation – The Panel were advised that a patient satisfaction
       survey is undertaken at regular intervals, which does demonstrate an excellent
       outcome from the majority of patients. Assurance was given that sufficient time is
       given to explain all aspects of sedation as well as the patient’s condition at the time
       of a patient’s visit to Endoscopy.

      Cramped condition of unit – This was the feeling from the patient perspective,
       although the endoscopy suite where the procedure takes place is of an ideal size.
       Plans were in progress to transfer Endoscopy to a new location, but due to
       changing priorities and the current economic climate, these plans have been put on

21.04.09 – Visit to Central Sterile Services Department (CSSD)
Members in attendance: Peter Emsley

This department has recently been completely refurbished to comply with strict guidelines
and has achieved the CE mark widely used in industry standards. The Panel member in
attendance was impressed by the efforts taken to ensure that individual sterile instruments
are all returned to the original user department. Quality control of the sterilising process
was of a high standard and the equipment was very modern. Staff endured a difficult time
prior to this modernisation process, but have come through it to provide a happy
industrious unit.

05.05.09 – Visit to Radiology
Members in attendance: Isobel Scarborough; Derek Evans; and Peter Emsley

Members were impressed by the modern and clean appearance of this department. We
felt that patients were well cared for and that the facilities appeared to be first class.
Concern was expressed around three areas:

      Removal of docking station - The removal of a docking station for a relief scanner
       appeared to be a retrograde step. However staff assured Panel members that the
       existing service contract with the manufacturer negates the need for a backup
      Additional scanning instrument - We are pleased to learn of the installation of the
       additional scanning instrument, but were concerned at the time that this would
       result in the removal of the training room facility. The departmental head has
       reassured us that an alternative facility has since been provided.
      Delay in reporting of x ray films - It is predicted that the pending staff increases will
       speed up the reporting of x ray films from the Skipton site.

13.07.09 – Visit to Outpatients, Pre-operative Assessment and Ward 20
Members in attendance: Isobel Scarborough; Susan Harland; Mary Dibb; Derek Evans;
Jan Richardson; and Joyce Greaves.

In respect of Outpatients, Panel members were provided with information concerning
direct booking; indirect booking; the appointment process and choose and book. Issues
raised included: -

      Commissioning of services by three Primary Care Trusts – There was some
       concern at possible confusion and misunderstanding by patients regarding the
       commissioning of services by the three Primary Care Trusts within Airedale NHS
       Foundation Trust’s boundary, whereby a local patient could be offered an
       appointment in Harrogate or York, despite their local hospital being less than two
       miles away.

      Inconsistency of information by GPs – There was concern at the inconsistency of
       information that is given to patients by GP’s in respect of the different booking

In respect of Pre-operative Assessment, Panel members were again given detailed
information as to how this service operates. A Shine Health Foundation Project Award
was given for a project looking at anaemia treatment for hip/knee replacement patients.
Congratulations were offered to staff for the efficiency shown in producing a better service
for the patient.

It was explained that patients are admitted to Ward 20 following the pre-operative
assessment when follow-up literature is given to them to support the information given at
the pre-operative assessment. During the visit to Ward 20, Panel members spoke to
patients who were highly complimentary of the pre-operative assessment process, with car
parking being the only issue raised. The Chair of the Panel was invited to attend the
governance meeting for the Pre-operative Assessment Unit and Ward 20, held every six


 “Congratulations                                                   “We are encouraged
 to the hospital on                                                 by the positive staff
 gaining                                                            attitude within
 Foundation Trust                                                   therapy areas to
 status”                                                            implement possible

         “I would like to explore
         further the possibility of
         a consistent approach
         to receiving print outs
         of test results”.
                                                   “We are pleased to find that staff
                                                   are very open and share the good
                                                   and not quite so good, when
                                                   illustrating issues within their

                                                          “There is a genuine
                                                          willingness of the staff I have
   “I really hope that in the                             come across, to actively
   coming year, we can                                    engage with the Panel on our
   make a real difference to                              Task Group work”.
   the patient experience”.

   As well as continuing to gain greater knowledge of how the Trust operates and its
    plans for the future, the year has been one of re-focus to determine ways of working
    that will result in more meaningful representation of patient interests.
   The Patient and Carer Panel members are pleased to be taking practical action
    through Task Groups to work with ward/department teams and directly with patients
    and carers, with the aim of improving patient care and experience and that this can
    be seen as happening.
   The Panel has succeeded in obtaining Trust agreement that all new Trust policy
    documents and those that require review, are brought before the Patient and Carer
    Panel as part of a consultation process, prior to approval. This ensures every Trust
    Policy has a patient perspective.
   The involvement of representatives on various groups/committees has ensured the
    patient’s voice is heard at all levels of Trust decision making. Some examples of
    where Panel Members have made a difference are shown below: -

      ** There was initial reluctance due to worries about confidentiality, for a
      representative to sit on the Serious Untoward Assurance Panel. Members of the
      Patient and Carer Panel were successful in putting forward their case for the patient
      and carer perspective to be included in the work of this important group. A Patient
      and Carer Panel representative now sits on this Panel. (Name of Panel since
      changed to Serious Incidents Requiring Investigation)

      ** One of the Panel representatives who attends the PEAT inspections raised
      several issues, specifically in respect of the Trust’s position regarding the ‘carbon
      footprint’ and it was agreed that she would meet personally with the Head of
      Capital/Corporate Services, so that these issues can be taken forward.

      ** The Chair of the Medical Devices Group has stated: -

      “The patient and carer panel members’ contribution on the Medical Devices Group
      (MDG) has been to ask penetrating and useful questions. It is possible for a group
      such as the MDG to get too wrapped up in technicalities, and the panel members
      have ensured that we clarify any confusion, and explain in lay mans terms what we
      discuss, agree, debate or follow up.

      The individual members bring their own experience to the group and have been
      significant contributors to the development of the current Medical Devices Policy.
      Importantly they remind me, as the chair, about the ramifications of implementing
      policy documentation in the real world, i.e. is that what we really do, or is this what
      really happens on the wards?

      The group as a whole would not be as effective without the input from the panel

NEXT STEPS – INCLUDING PLANS                 “To achieve this, the group will:
FOR EACH OF THE TASK GROUPS                      Have discussions with the
Task Group 1 – Look at improvements                appointments manager
that could be made to the way front line         Review the type of information
staff communicate with patients at every           already provided to patients
stage of the patient pathway                     Identify if patients are highlighting
Members: Isobel Scarborough; Sue                   concerns about cancelled/re-
Harland; Jan Richardson; Alan Inman;               scheduled appointments
Joyce Greave; and Mary Peckett                   Consider the impact of patient
                                                   transport by the Yorkshire
“The Task Group has met twice and had              Ambulance Service on the
a wide ranging discussion, during which            appointments system and patient
time we soon realised the enormity of the          experience, and
task. We decided we needed a tight               Observe the appointments system
focus as to how we could initially take            in practice”
small steps in this pathway, so              Derek Evans, Facilitator of Task Group 2
concentration will be given to the
discharge process.                           Task Group 3 – Study the Trust’s meal
“The format for fulfilling this is being     Members: Pam Whitaker; Sue Harland;
planned and imaginative ideas are being      Isobel Scarborough Barbara Smith; and
looked at, such as Panel member              Trish Spencer.
involvement in staff verbal communication
training. Also the Task Group are
proposing to ‘adopt a ward’ to work with
ward staff on communication issues. We
must always be mindful that we volunteer
in a busy hospital and respect
confidentiality and privacy and dignity.
The Task Group is looking forward to the
challenges ahead”. Isobel Scarborough,
Facilitator of Task Group 1

Task Group 2 – See what improvements
can be made to the current appointment       “The reason for undertaking this particular
system for the benefit of patients           task is a commonly heard complaint that
Members: Derek Evans; Peter Sale; Pam        meals are either too hot or else too cold.
Whittaker; Ethel Smithson                    It is too early to say if the recent
                                             outsourcing of hospital meals will reduce
“Task Group 2 is to look at the              these complaints. However, Panel
Appointments system with the aim of          Members have noted with some concern
reducing the frequency of                    that more volunteers are needed to help
cancelled/rescheduled appointments;          feed patients who are unable to feed
ensuring that if patients are not seen       themselves.
within 10 minutes of the appointed time, a
full explanation is provided; and ensuring   “At the first meeting of the Task Group,
that the various booking systems and the     the Head of Patient Environment Services
choices available are made clear to          provided an outline of the meals service
patients                                     that is now supplied by Sodexo and a
                                             plan of approach to the task was put
                                             together. The plan includes a visit to the
                                             hospital kitchen and one of the wards to
                                             witness first hand the meals service from

start to finish. In addition, consideration    will have the best of training, advice and
is to be given to assisting with an audit of   equipment to assist them.
how meals for those with different
religions and faiths are undertaken and        “We commenced our task by obtaining all
the satisfaction of this service by            relevant documentation relating to ‘Slips,
patients”.                                     Trips and Falls’. Some of this is being
Pam Whitaker, Facilitator of Task Group 3      updated. A member of our team was
                                               invited to and attended a meeting of the
Task Group 4 – Consider the way                Falls Steering Committee. We met and
‘dementia care’ is handled within the          questioned at length, the Senior Nurse for
Trust                                          Safeguarding Adults about the processes
Members: Mary Dibb; Baldev Chaggar;            in place. He was able to give us a great
Isobel Scarborough; and Barbara Smith          deal of valuable information.
“It was considered important to look into      “The next stage is to look at all the
this issue, as it was recognised to be high    information we have obtained and
on the Trust’s agenda.                         consider how to move forward.
                                               Consideration is to be given to obtaining
“At the first meeting it was recognised        patient views of the leaflet and posters
that it is often the small things that make    being used for falls and possible bedside
a big difference to the way someone with       signs”.
dementia is cared for. An example was          Mary Peckett, Facilitator of Task Group 5
given of an incident whereby speaking to
a patient in their mother tongue made the      Task Group 6 – Review Trust Policy
patient more alert and trusting.               Documents
                                               Members: Derek Evans; Peter Emsley;
“In order to gain greater knowledge, Task      and Isobel Scarborough
Group Members undertook to study and
research various documents on the              “The task of Group 6 is to review all
subject. Task Group Members were               Airedale Hospital policies to ensure the
made aware that the Trust was                  views of service users are taken into
undertaking several initiatives and it was     account. This will be a continuous, on-
agreed that the Nurse Consultant for           going task. Although the proposed
Older People would be invited to discuss       Patient and Public Engagement and
these with Task Group Members. In              Experience Group will have overall
addition, consideration is being given to      responsibility for patient and public
contacting a Nursing Home to ask the           involvement across the Trust, it has been
level of detail they provide to a hospital     agreed that the Patient and Carer Panel
ward when one of their patients with           will continue to review Trust policies.
dementia is admitted”.
Mary Dibb, Facilitator of Task Group 4         “The Task Group now has an up to date
                                               list of all policies. It will review all existing
Task Group 5 – Consider the way ‘falls’        policies as they approach their review
are handled within the Trust                   date (usually every other year). All new
Members: Mary Peckett; Baldev Chaggar;         policies will be examined at an early
Derek Evans and Barbara Smith                  stage in their development. The Group
                                               has already proposed that in future, all
“The Task Group’s aim is to assist the         policies will include a statement
Trust in reducing the percent of falls to      confirming the Trust’s legal obligations to
below the national level. This should          consult service users under both the NHS
ensure that patients, relatives and carers     Act 2006 and the Health and Social Care
will have more confidence that, when they      Act 2008”.
or their families are admitted to hospital,    Derek Evans, Facilitator of Task Group 6
their safety from falls is paramount. Staff

Task Group 7 – Follow-up past visits
Members: Alan Inman; Mary Dibb; and Peter Emsley

“It was felt necessary to clarify if recommendations made within past visiting reports, have
been carried out and follow these up where necessary.

“The Task Group has eleven reports to follow up and it was agreed initially, to meet with
the Head of Therapy Services to receive an update of the visit to physiotherapy services”.
Alan Inman, Facilitator of Task Group 7

A recruitment exercise is currently taking place for new members of the Patient and Carer
Panel. In order to represent a cross section of the public, we are keen to recruit younger
members, especially from the 20 – 30 age group and we would also welcome
representatives from minority groups. Anyone wishing to find out more about the Panel
and its work should contact the Senior PALS Manager, Sue Harle at Airedale Hospital.
Her contact details are: -

Telephone: 01535 294019
E Mail: sue.harle@anhst.nhs.uk

Panel members are unpaid, but may claim the cost of travelling expenses from the Trust’s
charitable fund. The total cost of the Panel for the financial year 2009/10 is £1,117.60.

Patient experience is high on the Trust’s agenda and we are building on the foundations
already in place to develop a patient and public engagement and experience strategy that
will demonstrate our commitment to making the ‘patients’ voice’ central to all we do.

The Patient and Carer Panel is key to delivering this and I would like to take this
opportunity to thank all Panel members for their valued contribution and enthusiastic
participation in many Trust initiatives.

Trust staff are often guided by comments made by Panel members who sit on various
Trust groups when service issues are discussed. It is clear from the number of
presentations given to the Panel by Trust staff over the past year and the integrated work
that is taking place between staff and Panel Task Groups on several projects, that there is
a commitment to work together, with the joint aim of improving our patients’ experience.

The Patient and Carer Panel provides a valuable insight into what matters from a patient
perspective and helps us to be ever mindful that such views must be taken into
consideration as part of Trust decision making.

Absorbing patient centred care into the culture of Airedale NHS Foundation Trust will
continue to be a central focus in the year ahead and I look forward to achieving this with
the help and guidance from the Patient and Carer Panel.

Debra Fairley, Interim Chief Nurse

The following provides detail of attendance at the Patient and Carer Panel meetings.
Members of the Panel are also representatives on other Trust groups/committees (see
Annex 2). They also attend other meetings such as Task Group meetings, visits and
community events.

Name               Date Appointed    Possible Attendance Actual Attendance
Sharon Brown       11.10.07                    7                  6
                   Resigned Jan 2010
Baldev Chaggar     03.03.09                   10                  8
Mary Dibb          11.10.07                   10                 10
Peter Emsley       11.10.07                   10                  9
Derek Evans        11.10.07                   10                  8
Joyce Greaves      11.10.07                   10                  6
Susan Harland      06.01.08                   10                  8
Alan Inman         11.10.07                   10                  9
Jeanette Pallister 11.10.07                    6                  0
                   Resigned Oct 2009
Mary Peckett       11.10.07                   10                  9
Jan Richardson     11.10.07                   10                  3
Peter Sale         11.10.07                   10                  6
Isobel Scarborough 11.10.07                   10                 10
Barbara Smith      11.10.07                   10                  9
Ethel Smithson     06.01.08                   10                  5
Patricia Spencer   06.01.08                   10                  6
Roma Turner        11.10.07                    2                  1
                   Resigned May 2009
Pam Whitaker       11.10.07                   10                  9


Wheelchair Group – Barbara Smith
Privacy and Dignity Launch – 22 June 2009 – Mary Dibb
Trust Open Day – 11 September 2009 – the Panel had a stall/exhibition
Bradford LINks – Peter Sale
Royal Society of Public Health AGM – Derek Evans
Medical Devices Group – Peter Emsley and Isobel Scarborough
Essence of Care Steering Group – Sue Harland and Mary Peckett
Quality and Safety Operational Group – Derek Evans and Alan Inman
Cleanliness Audit – Sue Harland, Mary Peckett and Isobel Scarborough
PEAT Inspections – Isobel Scarborough and Mary Peckett
Delirium prevention project – Baldev Chaggar and Barbara Smith
Visioning Event to look at administrative and clerical input into patient pathway – Isobel
Scarborough and Mary Peckett
Cancer User Partnership Group – Peter Sale, Jan Richardson and Pam Whitaker
Yorkshire Cancer Network – Pam Whitaker and Peter Sale
SUI Assurance Panel – Alan Inman and Derek Evans
Complaints Assurance Panel – Isobel Scarborough
Clinical Excellence Group – Derek Evans and Ethel Smithson
Readers’ Panel – Derek Evans, Alan Inman, Mary Dibb, Isobel Scarborough, Mary
Peckett, Jan Richardson, Ethel Smithson and Peter Sale
Pre-operative Assessment Clinical Governance – Isobel Scarborough

April 2009   Julie Livesey, General Manager, Surgery – Reported on the 18 weeks
             Sharon Ray, Head of the Training Department – The Patient Experience
             Training Programme
May 2009     Julie Livesey, General Manager, Surgery – Reported on the Trust’s
             emergency plans for Swine Flu; Trust Hospital Standardised Mortality Rate
             figures; re-opening of Castleberg Hospital following refurbishment; and
             closure of Ward 4 as an intermediate care ward during June and July 2009,
             as facilities would be made available within local nursing homes.
             Dr Richard Pope, Director of Innovation and Research – Telemedicine
June 2009    Debra Fairley, Deputy Director of Nursing – Strategy for the provision of
             same sex accommodation
             Rob Francis, Researcher for the Office for Public Management – Healthcare
             Commission Evaluation of Infection Control
July 2009    Helen Barrow, Complaints Manager – Setting up of Complaints Assurance
Sept 2009    Shona Featherstone, Midwife – Shona’s work in Nigeria.
             Alison Charlesworth, Matron for Infection Prevention and Anne Shirley,
             Matron for Medicine – Feedback from the Hygiene Code Assessment Visit
             by the Care Quality Commission
             Shaun Milburn, General Manager, Medicine, Diagnostics and Therapeutics
             – Report given about the purchase of a CT scanner; improvements to
             automation in the Pathology Laboratory; development of the use of
             computers to improve turnaround and access; issues within the
             physiotherapy department; and the introduction of a bone density scanner
Oct 2009     Helen Barrow, Complaints Manager – Complaints Policy
             Philip Turner, Director of Service Delivery – Structure of Operational
             Services and current and future developments within Airedale NHS Trust
             Bridget Fletcher, Director of Nursing – Quality and Safety Strategy
Nov 2009     John Logue, Senior Nurse, Quality and Safety – Chaperone Policy
             Shaun Milburn, General Manager, Medicine, Diagnostics and Therapeutics
             – Results of Care Quality Commission Annual Health Check and
             Foundation Trust application progress
Dec 2009     Dave Ross, Head of Engagement and Experience, NHS Airedale and
             Bradford – NHS Constitution
Jan 2010     Julie Livesey, General Manager, Surgery – Access Policy
March 2010   Dr Andrew Catto, Medical Director – Trust Clinical Excellence Group
             Karen Dunwoodie, Project Lead for Patient and Public Involvement –
             Position Statement for Patient and Public Involvement


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