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      {bmc cbt.bmp}        - The Training Resource


Courses Library - Spring 1996


Lotus
Powersoft
Gupta
Novell
Microsoft
Oracle
UNIX
IBM
Client/Server
TCP/IP
Open Systems
Lans and Wans
Fast Packet Technology
Systems and Databases Design
Object Oriented Techniques
Programming




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    Contents
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      Client/Server Technologies


Course duration:        8 hours


Audience:               Software programmers, database specialists, communications specialists


Prerequisites:          The course The Client/Server Model


Course aim
To examine the technical implications of client/server computing


Learning objectives
After taking this course, the user should be able to
       describe the use of SQL and its role in the client/server model
      outline the software design issues associated with the client/server method
      describe some of the responsibilities of the DBMS and, where relevant, to consider how a
        client/server environment makes the fulfilment of these responsibilities more complicated
      discuss networking considerations for client/server systems
      discuss the client/server model's present phase of development


Topics covered
The role of SQL                                            Data integrity
SQL modes                                                  Optimization
SQL and APIs                                               Integrating other data
SQL and RPCs                                               FDDI
SQL in practice                                            Internetworking
Application residence                                      Growth in WAN services
Co-operative computing                                     Homogeneous v heterogeneous
Database triggers                                          LANs Public v private networks
Event-driven systems                                       Open v proprietary standards
OOD and integrating tools                                  TCP v OSI standards
Application connectivity                                   Fast packet technologies
Transaction management                                     Network management
Concurrency control                                        DCEs
Recovery                                                   New architecture
Security                                                   Object-oriented systems


Windows and Multimedia versions available


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    Client/Server Technologies
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    wcstech
Course incorporates: Test


Hard Disk Requirements 11.6 MBs
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      The Client/Server Model


Course duration:         8 hours


Audience:                Managers, strategists, and sales staff


Prerequisites:           None


Course aim
To provide an overview of the client/server model and its application in today's businesses


Learning objectives
After taking this course, the user should be able to
      explain the concept of client/server computing and explain how and why it has come about
      outline the advantages and disadvantages of the client/server model and identify situations where
        using this model is most appropriate
      outline the components of the client/server model and some typical configurations
      explain the concepts of distributed processing and distributed data and compare distributed data
        with centralized computing
      describe the evolution and components of SQL and its role in the client/server model emerging
        architectures and environment for the client/server model


Topics covered
What is client/server?                                     Configurations
Relational databases                                       The allocation of tasks
IS developments                                            Processing power and cost
Benefits of client/server                                  Distributed processing
Problems with client/server                                Distributed data
Assessing client/server suitability                        Heterogeneous DBMSs
Components                                                 Low-cost centralization
The client and the server                                  Introduction to SQL
The network                                                The role of SQL


Windows and Multimedia versions available
Course incorporates: Test


Hard Disk Requirements 7MBs



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    The Client/Server Model
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    wcsmod
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      Data Communications Essentials


Course duration:        10 hours


Audience:               Network managers and newcomers to data communications; builders of wide
                        area networks (WANs); Certified NetWare Engineer (CNE) candidates


Prerequisites:          As this is a foundation-level course, users are not required to have taken any
                        other course; however, some technical background is assumed.


Course aim
To provide a firm foundation in the physics of data communications and in the history of
communications and network development


Learning objectives
After taking this course, the user should be able to
      explain the fundamentals of signal theory
      list the modulation techniques and explain how each works
      choose between a frequency and a time division multiplexer
      identify the modes of transmission
      select between fiber, coax, twisted pair and wireless cable systems
      define the term "protocol" and give examples of protocols
      list the network switching technologies
      state which technologies are becoming obsolete


Topics covered
Electric signals                                           Serial and parallel
Waveforms and frequencies                                  Synchronous and asynch.
Analog v digital                                           Error-checking
Noise                                                      Simplex, half-duplex, duplex
Attenuation                                                Data trans. combinations
Digital encoding                                           DTEs and DCEs
Character codes                                            Modems, codecs and DSUs
Modulation introduced                                      Communications interfaces
Digital to analog                                          Physical media
Analog to digital                                          Unbounded transmission
Channels and bandwidths                                    Satellite transmission
Multiplexing                                               The PSTN

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    Data Communications Essentials
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    wdatac
PSTN services                        Client/server computing
Dial-up data links                   LAN topologiesAccess methods
Dedicated links                      WAN topologies
On and off-line computing            WAN switching methods
HOST/terminal computing              Introduction to standards
Distributed processing               Standards bodies
Network evolution                    The OSI model


Windows and DOS versions available
Course incorporates: Test


Hard Disk Requirements 10.5MBs
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      Protocols and Internetworking


Course duration:        15 hours


Audience:               Network managers and newcomers to data communications builders of wide area
                        networks (WANs); Certified NetWare Engineer (CNE) candidates


Prerequisites:          As this is a foundation-level course, users are not required to have taken any
                        other course; however, some technical background is assumed.


Course aim
To introduce the topologies, protocols and strategies of networks


Learning objectives
After taking this course, the user should be able to
      explain the principles of protocols and set the OSI model in context
      define standards at the physical layer of the OSI reference model and protocols at the data link
        layer
      define the major 802 standards used in LANs
      describe the functions of the lower and upper OSI layers
      describe the TCP/IP protocols
      describe the NetWare protocol suite
      describe a range of proprietary networking protocol suites
      explain the functions of repeaters, bridges, routers and gateways
      describe digital transmission links with particular reference to ISDN and X.25 networks
      describe the main fast packet technologies


Topics covered
Introducing protocols                                      802.5 (Token Ring)
The principle of layering                                  ARCnet
The OSI model                                              LocalTalk
Physical layer standards                                   FDDI
Bit-oriented DL protocols                                  The network layer
SDLC                                                       The transport layer
HDLC and LAP-B                                             The session layer
The 802 series                                             The presentation layer
802.2 (LLC)                                                The application layer
802.3 (CSMA/CD)                                            The IP layer

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    Protocols and Internetworking
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    wprotint
IP addressing                        Repeaters
The TCP layer                        Bridges
Upper-layer protocols                Routers
Introduction to NetWare              Gateways
IPX                                  Digital transmission
SPX                                  ISDN development
NetWare services                     X.25 networking
DNA/DECnet                           Frame relay
Introduction to SNA                  Cell relay
SNA: NAUs (SSCPs, PUs, LUs)          ATM switching
AppleTalk                            SONET and SDH
Network scale


Windows and DOS versions available
Course incorporates: Test

Hard Disk Requirements 9.5MBs
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     PC Concepts in a Networking environment


Course duration:        4 hours


Audience:               End-users new to computing with Pcs in a networking environment


Prerequisites:          None


Course aim
To provide the user with a basic understanding of how computers, applications, and networks work,
showing how they improve business efficiency and productivity


Learning objectives
After taking this course, the user should be able to
      describe the main components and functions of a computer, and explain the roles of applications
        and networks
      describe the structure and function of the four elements of a computer’s hardware
      explain the operating system’s dual role of resource manager and user interface
      describe the range of applications available for PCs, and show how they can be used for
        communications and integrated office automation
      explain the importance of computer networks and outline the different types in use


Topics covered
Inside the computer                                       Introduction to applications
Applications and networks                                 Integrated office
Bits and bytes                                            Communications
Central processing unit                                   Multimedia
Memory                                                    Introduction to networking
Input/output devices                                      LAN Hardware
The bus                                                   LAN software
The OS as resource manager                                Wide area networks
The user interface


Windows version available
Course incorporates: Test


Hard Disk Requirements 16MBs



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    PC Concepts in a Networking environment
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    pccon
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      Open Systems Standards


Course duration:        10 hours


Audience:               Managers, sales and technical staff


Prerequisites:          General computer awareness


Course aim
To enable the user to make better business and technical decisions by defining and putting into context
the concepts important to building Open Systems


Learning objectives
After taking this course, the user should be able to
      outline the need for software and hardware standards
      define the term "Open Systems", with reference to portability and interoperability
      explain the impact of software portability on Open Systems development
      explain the impact of interoperability on building Open Systems
      identify the different standards procedures and standards bodies
      use and interpret Open Systems jargon


Topics covered
Proprietary and Open Systems                                OSF
Processor technology                                        COSE
Source and binary compatibility                             Languages and development tools
Modern operating systems                                    Client/server systems
User interfaces                                             The middleware concept
POSIX                                                       Standards for interoperability
X/Open


DOS version available
Course incorporates: Test, Glossary


Hard Disk Requirements 20.5MBs




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    Open Systems Standards
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    opensys
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      Unix, OS/2 and Windows NT


Course duration:        8 hours


Audience:               Anyone with responsibility for acquiring a computer operating system


Prerequisites:          General computer awareness


Course aim
To enable the user to make a sound, informed business decision in selecting a computer operating
system


Learning objectives
After taking this course, the user should be able to
      discuss the technical issues influencing the business case for selection of a given computer
        operating system
      make a sound decision about system acquisition


Topics covered
Software portability                                       GUIs
RISC v CISC                                                OS/2 or Windows?
DOS                                                        Windows NT and POSIX
IBM PC                                                     UNIX v OS/2
Intel microprocessors                                      UNIX v Windows NT
Memory addressing and segmentation                         Generic operating system
Connectivity                                               What to buy now


Windows and DOS versions available
Course incorporates: Test


Hard Disk Requirements 7MBs




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    Unix, OS/2 and Windows NT
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    unos2nt
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      Unix, OS/2 and Windows NT


Course duration:        8 hours


Audience:               Anyone with responsibility for acquiring a computer operating system


Prerequisites:          General computer awareness


Course aim
To enable the user to make a sound, informed business decision in selecting a computer operating
system


Learning objectives
After taking this course, the user should be able to
      discuss the technical issues influencing the business case for selection of a given computer
        operating system
      make a sound decision about system acquisition


Topics covered
Software portability
RISC v CISC
DOS
IBM PC
Intel microprocessors
Memory addressing and segmentation
Connectivity
GUIs
OS/2 or Windows?
Windows NT and POSIX
UNIX v OS/2
UNIX v Windows NT
Generic operating system
What to buy now


Windows and DOS versions available
Course incorporates: Test


Hard Disk Requirements 7MBs

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    Unix, OS/2 and Windows NT
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    wunos2nt
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      OS/2 Fundamentals


Course duration:        8 hours


Audience:               OS/2 end-users


Prerequisites:          Familiarity with the issues covered in UNIX, OS/2 and Windows NT


Course aim
To train the user to operate and manage the resources of a computer running OS/2


Learning objectives
After taking this course, the user should be able to
      evaluate OS/2 and its application in comparison with equivalent DOS/Windows implementations
      install OS/2, either alone or in co-existence with other operating systems
      use the OS/2 Workplace Shell
      use the OS/2 built-in accessories
      use the OS/2 command line interface to realize the full power of the OS/2 system
      use OS/2 advanced features, including the HPFS, multi-tasking and printer/network support
      automate repetitive procedures with batch and REXX procedures
      use the facilities provided by OS/2 for connectivity with mainframe and other platforms


Topics covered
IBM PC and Intel microprocessors                           Configuration files
Drawbacks of DOS                                           Batch files
OS/2, SAA and Open Systems Installation                    Virtual devices
     procedures                                            Kernel
Boot manager                                               Multi-tasking
Operating system co-existence                              Dos and Windows compatibility
FAT and HPFS                                               DOS protected mode interface
System editor                                              Virtual memory
REXX                                                       Swap files
GUI v command-line                                         OS/2 structure
Workplace Shell                                            Application program interface (API)
Internal, external and background commands                 Dynamic link libraries (DLLs)
Command syntax                                             Connectivity
Pipes and redirection                                      OS/2 shell


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    OS/2 Fundamentals
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    os2fun
Memory management                Threads
Processes                        Interprocess communication


DOS version available
Course incorporates: Test

Hard Disk Requirements 19.3MBs
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      Windows 3.x Fundamentals


Course duration:        8 hours


Audience:               Computer users


Prerequisites:          General computer awareness and familiarity with DOS


Course aim
To train an end user in how to use Microsoft Windows 3.x effectively


Learning objectives
After taking this course, the user should be able to
      describe the Windows environment
      install Windows 3.x on a stand-alone PC
      use the File Manager to simplify system management
      use all of the features of Windows 3.x


Topics covered
How does Windows differ from DOS?                       The command prompt
How does Windows differ from other PC                   The Control Panel
     applications?                                      Windows setup
Installing Windows                                      Notepad/Calculator/Calendar
Hardware requirements                                   Cardfile/Terminal
Software requirements                                   Write/Paintbrush
GUIs                                                    Arranging windows
Multi-tasking                                           Sizing windows
The Program Manager                                     Customizing the desktop colors
The File Manager                                        Maintaining multiple minimized applications
The Print Manager


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 10MBs




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    Windows 3.x Fundamentals
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    win3fun
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      Technical Support for Windows


Course duration:        10 hours


Audience:                 PC support personnel, help desk personnel and local area network
                        administrators supporting Windows workstations


Prerequisites:          The course Windows 3.x Fundamentals


Course aim
To train the user in how to support Windows


Learning objectives
After taking this course, the user should be able to
      list the most important files in the Windows 3.x product
      consider how Windows relates to DOS
      install Windows on stand-alone systems using express and custom setup
      install Windows on a network
      customize Windows startup
      describe the various types of memory and explain how standard and enhanced modes use each
        memory type
      describe the various levels of application support provided by Windows
      install, launch, optimize, and exit DOS applications
      compare the behavior of DOS and Windows applications
      describe the types of data exchange supported by Windows


Topics covered
The anatomy of Windows                                         Custom startup
Preparing DOS                                                  Optimizing DOS
Installation requirements                                      Modifying .INI files
Running Setup                                                  Windows shells
Express setup                                                  The development of the PC
Custom setup                                                   Conventional memory
Preparing your network                                         Extended memory
Setup information files                                        Expanded memory
Network custom setup                                           Virtual memory
Network automated setup                                        Multi-tasking


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    Technical Support for Windows
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    tswin
Operational modes and application support
Standard mode, memory, and support files
Enhanced mode, memory, and support files
Optimizing Windows
Problem commands and programs
PIF files
Multiple PIFs and DOS prompts
DOS items and icons
The PIF editor
Installing DOS applications
Launching DOS applications
Optimizing DOS applications
Exiting DOS applications
Installing Windows applications
Optimizing Windows applications
Static data exchange
Dynamic data exchange
Object linking and embedding
Windows version available
Course incorporates Test, Glossary


Hard Disk Requirements 14MBs
$ #
      Advanced Technical Support for Windows


Course duration:         10 hours


Audience:                PC support personnel, help desk personnel and local area network
                         administrators supporting Windows workstations


Prerequisites:           The course Technical Support for Windows


Course aim
To train the user in how to support Windows


Learning objectives
After taking this course, the user should be able to
      explain how Windows workstations are supported on popular network operating systems
      determine methods for avoiding common Windows failures
      support printers in a Windows environment
      describe the hardware requirements for Windows multimedia
      explain how Windows manages hardware resources, including disk drives and I/O devices
      protect critical system files from corruption


Topics covered
Hard disk basics                                          Screen fonts and printer fonts
Disk caching                                              PostScript fonts and TrueType fonts
Optimizing hard disk performances                         Mapping fonts
SMARTDrive                                                Installing and removing printer drivers
FASTDISK                                                  Configuring printer drivers
RAMDrive                                                  Connecting printer drivers
Floppy Disks                                              Printing to a parallel port
CD-ROM drives                                             Multiple connection and logical ports
Keyboard support                                          Port handshaking
Pointing devices                                          Printing to a file
Communications support                                    Print Manager
Video support                                             Optimizing Printer Support
Font terminology                                          Networking Windows
Generic font types                                        File server installation
Raster fonts and vector fonts                             Workstation installation


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    Advanced Technical Support for Windows
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    tswinadv
Tuning SYSTEM.INI                              The MIDI synthesizer
Tuning PROGMAN.INI                             Video and image technology
Running Windows                                Windows and multimedia
Running applications                           On-going management
Using the Control Panel                        Troubleshooting at setup
Using File Manager                             Troubleshooting at startup
Printing                                       Troubleshooting for hardware and peripherals
MPC standard                                   Operational errors: introduction
The CD-ROM drive                               Troubleshooting GPFs and AEs
The sound card: storing and generating sound   Troubleshooting application support problems


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 14.5MBs
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      Essentials of Windows 95


Course duration:        5 hours


Audience:               Anyone who wants a basic understanding of Windows 95, its features and
                        architecture


Prerequisites:          Familiarity with operating system concepts


Course aim
To provide an IS or line manager with background knowledge on the role of Windows 95 as a desktop
operating system


Learning objectives
After taking this course the user should be able to
      describe the Microsoft Windows family
      list the features and requirements of Windows 95
      place Windows 95 in context with Windows 3.1x, OS/2 Warp, NT and UNIX.
      describe the migration process from Windows 3.1x to Windows 95 and decide whether or not to
        migrate
      discuss the issues for software development under Windows 95
      discuss industry trends in the desktop and operating system environments


Topics covered
The Microsoft Windows family                               Comparison with NT Workstation
Windows 95 in context                                      Upgrading to Windows 95 from Windows 3.1x
Operating system or operating environment?                 Software development under Windows 95
Hardware requirements                                      Native application support
Features                                                   Support for Win16 and DOS applications
Architecture overview                                      Is it worth migrating?
Comparison with Windows 3.1x                               Where is Windows going?
Comparison with OS/2 Warp


Windows version available
Course incorporates: test


Hard Disk Requirements 16MBs



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    Essentials of Windows 95
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    w95ess
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      Essentials of Windows NT


Course duration:         8 hours


Audience:                Anyone with responsibility for selecting a strategic multiprogramming operating
                         system


Prerequisites:           General computer awareness and the course UNIX, OS/2 and Windows NT


Course aim
To provide an IS or line manager with the necessary background knowledge to enable them to make a
sound business decision on the role of Windows NT as a computer operating system


Learning objectives
After taking this course, the user should be able to
      outline the historical background of Windows NT
      list the goals that influenced the design of Windows NT
      describe how Windows NT uses hardware and how NT's independence of hardware leads to
        portability, scalability and adaptability
      identify the software issues for Windows NT and assess its attainments in each respect
      examine the software issues involved in migrating to Windows NT
      outline the current attainments of Windows NT and its potential in the marketplace
      describe the industry trends in both the stand-alone and networked environments


Topics covered
Windows NT Workstation                                     Application compatibility
Windows NT Server                                          Unicode
Windows NT: the main features                              Security and stability
Windows NT v Windows 3.x                                   Win32 v Win16
Windows NT v Windows 95                                    Porting from Windows 3.x to Windows NT
Windows NT v other operating systems                       Porting from other operating systems to
Design goals                                                     Windows NT

Architectural overview                                     Target markets

Hardware requirements                                      Application software availability

Hardware utilization                                       Fear of vendor dependence
Portability                                                Technical support and the user-group

Scalability and adaptability                               Cost effectiveness

Client/server support                                      Industry trends and the Windows phenomenon


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    Essentials of Windows NT
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    wntess
Windows NT AdvancedServer


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 7MBs
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      Architecture of Windows NT


Course duration:         8 hours


Audience:                IS professionals interested in the architecture of Windows NT


Prerequisites:           A thorough understanding of operating system fundamentals or familiarity with
                         the course Essentials of Windows NT


Course aim
To provide an introduction to the technical architecture of Windows NT


Learning objectives
After taking this course, the user should be able to
      explain the technical architecture of Windows NT
      identify the operating system models and goals that influenced the design of Windows NT
      describe how the final design of the protected subsystems emerged
      examine the role of objects in Windows NT
      outline the level of security certification to which Windows NT aspires
      describe how Windows NT implements virtual memory management
      describe the Windows NT kernel, its components and mechanisms
      describe the Windows NT I/O system
      describe the components of Windows NT networking software


Topics covered
Windows NT Workstation                                      Object terminology
Windows NT Server                                           The object manager
Windows NT: the main features                               Creating objects
Architectural overview                                      Security and compliance
Design models                                               The subsystem and access tokens
Design goals                                                Objects and descriptors
The subsystem interface                                     Processes
The DOS subsystem                                           Threads
The Win16 subsystem                                         The process managers
The Win32 subsystem                                         Virtual memory terminology
The OS/2 subsystem                                          The virtual memory manager
The POSIX subsystem                                         Sharing memory


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    Architecture of Windows NT
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    wntarc
Protecting memory                     Interrupts
Address space implementation          Support for SMP
Paging mechanisms and policies        Components
The kernel                            Characteristics
The dispatcher                        Design goals
Dispatcher states                     The NT redirector and server
Interrupts and exceptions             NT networking and the ISO model
The trap handler                      Distributed computing


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 15.8MBs
$ #
      UNIX Technical Awareness


Course duration:        8 hours


Audience:               UNIX users, system administrators, and managers


Prerequisites:          The course UNIX Overview


Course aim
To make the user aware of UNIX as an advanced operating system which provides a wide range of
facilities for software development, communications, and commercial computing


Learning objectives
After taking this course, the user should be able to
      describe the structure and components of a UNIX system, outline their functions, and discuss the
        underlying design principles of UNIX
      outline the basic facilities offered by UNIX systems
      describe the structure of UNIX filesystems
      outline the kinds of commands which are provided by all variants of UNIX
      indicate the importance of the command-line shell in the UNIX system
      describe the characteristics of the UNIX system editors
      describe the graphical user interfaces and networking facilities available with different UNIX
        variants


Topics covered
Basic UNIX facilities
UNIX design principles
UNIX filesystems
The UNIX shells
The UNIX editors
Advanced UNIX facilities
Communications standards
User interfaces


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 9.5MBs

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    UNIX Technical Awareness
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    unixtech
$ #
      Beginning Word 6.0


Course duration:         2 hours


Audience:                Beginning end-users


Prerequisites:           Understanding of Windows fundamentals


Course aim
To bring beginning users to a level of competence that allows them to use Word in their everyday work


Learning objectives
After taking this course, the user should be able to
      enter and manipulate text
      check spelling
      set tabs
      use Find and Replace
      create headers and footers


Topics covered
Entering and editing basics
Undo and Redo
Moving and copying text
Drag and drop
Checking spelling
AutoCorrect
Previewing and printing
Format Painter
Finding and replacing
Setting tabs
Headers and footers


Windows version available, Word 6.0 software required
Course incorporates: Test, Index, Live practice sessions


Hard Disk Requirements 3MBs



$
    Beginning Word 6.0
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    bword6
$ #
      Intermediate Word 6.0


Course duration:        2 hours


Audience:               Competent end-users


Prerequisites:          Working knowledge of Word functions and facilities as covered in the course
                        Beginning Word 6.0


Course aim
To develop competent users’ skills to allow them to use some of Word’s more powerful features


Learning objectives
After taking this course, the user should be able to
      create and format tables
      use AutoText and wizards
      apply borders and shading
      work with styles and lists
      use the grammar checker and the thesaurus
      format and address envelopes


Topics covered
Creating tables
Formatting tables
Borders and shading
AutoFormat
Using wizards
Working with lists
Beginning styles
AutoText
Checking grammar
Using the thesaurus
Annotations
Formatting envelopes


Windows version available, Word 6.0 software required
Course incorporates: Test, Index, Live practice sessions


$
    Intermediate Word 6.0
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    iword6
Hard Disk Requirements 3MBs
$ #
      Advanced Word 6.0


Course duration:        2 hours


Audience:               Proficient end-users


Prerequisites:          Proficiency in Microsoft Word as provided in the courses Beginning Word 6.0 and
                        Intermediate Word 6.0


Course aim
To develop advanced users’ skills to allow them to make full use of Word’s most powerful features


Learning objectives
After taking this course, the user should be able to
      apply and modify built-in styles
      use AutoFormat and the Style Gallery
      create newspaper columns
      use frames and graphics
      find files and create macros


Topics covered
Using built-in styles
Using AutoFormat
Copying styles
Creating templates
The Style Gallery
Newspaper-style columns
Using frames
Drop caps
Finding files
Creating macros


Windows version available, Word 6.0 software required
Course incorporates: Test, Index, Live practice sessions


Hard Disk Requirements 3MBs




$
    Advanced Word 6.0
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    aword6
$ #
      Word 6.0 for the Power User


Course duration:           2 hours


Audience:                  Advanced end-users


Prerequisites:             Proficiency in Microsoft Word at the advanced level as provided in the courses
                           Beginning Word 6.0, Intermediate Word 6.0, and Advanced Word 6.0


Course aim
To develop advanced users’ skills to allow them to make full use of Word’s most powerful features


Learning objectives
After taking this course, the user should be able to
      use advanced formatting techniques
      work in outline mode
      create footnotes and reference documents
      use Word’s drawing facilities
      create charts and equations


Topics covered
Using effects such as subscript, superscript, and small caps
Creating special characters such as umlauts and cedillas
Aligning text vertically
Using indentation and hyphenation options
Creating and modifying outlines
Creating footnotes and endnotes
Creating tables of contents
Creating indexes
Drawing in Word
Using the Equation Editor
Creating and modifying charts


(This course may not be produced)
Windows version available, Word 6.0 software required
Course incorporates: Test, Index, Live practice sessions
Hard Disk Requirements


$
    Word 6.0 for the Power User
#
    pword6
$ #
      Beginning Excel 5.0


Course duration:          2 hours


Audience:                 Beginning end-users


Prerequisites:            Understanding of Windows fundamentals


Course aim
To bring beginning users to a level of competence that allows them to use Excel in their everyday work


Learning objectives
After taking this course, the user should be able to
      create a new spreadsheet
      enter non-calculated numbers
      create formulas to calculate answers
      improve the appearance of a spreadsheet
      preview and print a file
      create a test comparing two values using an If formula


Topics covered
Creating a workbook
Entering labels
Entering formulas
Formatting
Gridlines
Inserting/deleting rows
Tip wizard
Spellchecker
Printing and previewing
Calculating dates


Windows version available, Excel 5.0 software required
Course incorporates: Test, Index, Live practice sessions


Hard Disk Requirements 3MBs



$
    Beginning Excel 5.0
#
    bexcel
$ #
      Intermediate Excel 5.0


Course duration:             2 hours


Audience:                    Competent end-users


Prerequisites:               Working knowledge of Excel functions and facilities as provided in the course
                             Beginning Excel 5.0


Course aim
To develop competent users’ skills to allow them to use some of Excel’s more powerful features


Learning objectives
After taking this course, the user should be able to
      use autofill lists
      sort spreadsheets
      create, edit, and merge styles
      create and copy shapes
      customize headers and footers
      edit several sheets at the same time
      turn a spreadsheet into a template
      use an outline to hide and show detail


Topics covered
Autofill
Drag and drop
Ascending/descending sorts
Multiple sorts
Modifying the toolbar
Merging styles
Text boxes
Shapes
Borders and gridlines
Printing parts of a spreadsheet
Customizing headers/footers
Grouping spreadsheets
Templates


$
    Intermediate Excel 5.0
#
    iexcel
Hiding details
Autosum


Windows version available, Excel 5.0 software required
Course incorporates: Test, Index, Live practice sessions


Hard Disk Requirements 19.0MBs
$ #
      Advanced Excel 5.0


Course duration:         2 hours


Audience:                Proficient end-users


Prerequisites:           Proficiency in Excel as provided in the courses Beginning Excel 5.0 and
                         Intermediate Excel 5.0


Course aim
To bring proficient users to an advanced level of competence


Learning objectives
After taking this course, the user should be able to
      protect spreadsheets
      link data from one spreadsheet to another
      consolidate data from several spreadsheets
      use the function wizard to enter complex formulas
      create names
      use Excel’s auditing toolbar
      create and edit macros


Topics covered
Protecting worksheets
Linking data
Consolidating data
Function wizard
Defining names
GoTo
Advanced printing features
Precedents, dependents
Auditing toolbar
Tracer arrows
Recording macros
Shortcut keys for macros
Modifying macros




$
    Advanced Excel 5.0
#
    aexcel
Windows version available, Excel 5.0 software required
Course incorporates: Test, Index, Live practice sessions


Hard Disk Requirements 19MBs
$ #
      Excel 5.0 for the Power User


Course duration:           2 hours


Audience:                  Advanced end-users


Prerequisites:             Advanced competence in Excel as provided in the courses Beginning Excel 5.0,
                           Intermediate Excel 5.0, and Advanced Excel 5.0


Course aim
To develop advanced users’ skills to allow them to use Excel’s powerful charting tool


Learning objectives
After taking this course, the user should be able to
      create a new chart
      modify, format, and print charts
      chart non-adjacent numbers and numbers in separate workbooks
      create stock market charts
      use a list as a database
      sort and filter a list


Topics covered
Modifying charts
Creating charts
Formatting charts
Chart wizard
Printing charts
Charting non-adjacent numbers
Combination line and column charts
Symbol markers
Data form
Sorting and multiple sorting
Advanced filter
Auto filter


Windows version available, Excel 5.0 software required
Course incorporates: Test, Index, Live practice sessions


$
    Excel 5.0 for the Power User
#
    pexcel
Hard Disk Requirements
$ #
      Beginning Access 2.0


Course duration:        2 hours


Audience:               Beginning end-users


Prerequisites:          Understanding of Windows fundamentals


Course aim
To bring beginning users to a level of competence that allows them to use Access in their everyday
work


Learning objectives
After taking this course, the user should be able to
      view an existing database
      create a new database
      change the design of a table
      create forms
      find information, using the Find command
      create a Select query
      create a query using calculations
      create a report based on a query that groups and totals records


Topics covered
Forms, reports, tables, queries
Sort button
Table wizard
Fields and data types
Field builder
Captions
Columns
Creating and saving forms
Find and Replace
On-line help
Dynaset
Selection criteria
Queries using calculations


$
    Beginning Access 2.0
#
    bacces
Building expressions
Report wizard


Windows version available, Access 2.0 software required
Course incorporates: Test, Index, Live practice sessions


Hard Disk Requirements 22MBs
$ #
      Intermediate Access 2.0


Course duration:         2 hours


Audience:                Competent end-users


Prerequisites:           Working knowledge of Access functions and facilities as provided in the course
                         Beginning Access 2.0


Course aim
To bring users to a proficient level


Learning objectives
After taking this course, the user should be able to
      enhance select queries
      use parameter and action queries
      set up table relationships
      use related tables to create multi-table queries
      modify the design of forms
      add objects to a form
      enhance a form’s appearance
      set up subforms
      modify reports
      print reports
      generate mailing labels


Topics covered
Selecting particular records
Expression builder
Append, parameter, and action queries
Table relationships
Multi-table queries
Customizing tables
Field properties
Validation rules
Modifying forms
Form wizard


$
    Intermediate Access 2.0
#
    iacces
Controls: drop-down lists, calculated controls
Subforms
Modifying reports
Mailing labels


Windows version available, Access 2.0 software required
Course incorporates: Test, Index, Live practice sessions


Hard Disk Requirements 24MBs
$ #
      Introduction to PowerPoint 4.0


Course duration:         2 hours


Audience:                Beginning end-users


Prerequisites:           Understanding of Windows fundamentals


Course aim
To bring beginning users to a level of competence that allows them to use PowerPoint in their everyday
work


Learning objectives
After taking this course, the user should be able to
      view presentations
      create slides
      edit and rearrange text on PowerPoint slides
      create graphs and organizational charts
      use slide templates
      use wizards
      add speaker’s notes to a presentation
      check spelling
      print a presentation
      create an on-screen slideshow


Topics covered
Toolbars
Viewing presentations
Promoting/demoting
Drag and drop
Scrolling
Bullets
Graphs
Organizational charts
Slide sorter
Slide master
Clip art


$
    Introduction to PowerPoint 4.0
#
    wpowint
AutoContent
Pick-a-look
Speaker’s notes
Spelling
Printing
Transition effects
Progressive build
Hiding slides


Windows version available, PowerPoint 4.0 software required
Course incorporates: Test, Index, Live practice sessions


Hard Disk Requirements
$ #
      Jump Start Windows 95: Getting Started


Course duration:        2 hours


Audience:                Beginning end-users


Prerequisites:           Basic ability to manipulate computer hardware, in particular, to use a mouse


Course aim
To bring users who have not used any previous version of Windows to a level of competence that
allows them to use Windows 95 in their everyday work


Learning objectives
After taking this course, the user should be able to
      use the Start button to open programs
      use the taskbar to switch between programs
      open, save, and print files
      move, resize, minimize, and maximize windows
      copy files from one drive to another
      use the Find feature to find and preview files
      customize the desktop


Topics covered
The Start button
Managing windows
Creating and saving files
Manipulating files
Finding files
Customizing the desktop


Windows version available, Windows 95 software required
Course incorporates: Test, Index, Live practice sessions


Hard Disk Requirements 17MBs




$
    Jump Start Windows 95: Getting Started
#
    w95jsg
$ #
      Jump Start Windows 95: Up and Running


Course duration:        2 hours


Audience:               Competent end-users


Prerequisites:          Very basic familiarity with Windows 95, as covered in the course Jump Start
                        Windows 95: Getting Started


Course aim
To bring users to a level of competence that allows them to use some of the more advanced features of
Windows 95


Learning objectives
After taking this course, the user should be able to
      customize settings
      use the Explorer
      create shortcuts
      use system tools
      use installation wizards
      customize the taskbar
      browse the Network Neighborhood


Topics covered
Renaming My Computer
Date and time settings
Changing fonts
Customizing mouse and keyboard settings
Copying and moving files and folders
Checking for errors
Defragmenting disks
Plug and play
Installation wizards
Customizing the taskbar
The Network Neighborhood


Windows version available, Windows 95 software required
Course incorporates: Test, Index, Live practice sessions

$
    Jump Start Windows 95: Up and Running
#
    w95jsu
Hard Disk Requirements 3MBs
$ #
      Jump Start Windows 95: From 3.1


Course duration:        2 hours


Audience:                End-users familiar with using Windows 3.1


Prerequisites:           Familiarity with Windows 3.1


Course aim
To bring users who to a level of competence that allows them to use Windows 95 in their everyday work


Learning objectives
After taking this course, the user should be able to
      use the Start button to open programs
      use the Find feature to find and preview files
      use the Explorer to view and move files and folders
      use shortcuts to perform common functions
      customize the desktop and settings
      use the system tools to improve the compurer’s performance
      install hardward using wizards
      browse the Network Neighborhood


Topics covered
The Start button
Finding files
Using the Explorer
Creating shortcuts
Managing the desktop
Customizing settings
Using system tools
Installing hardware with wizards
Browsing the Network Neighborhood


Windows version available, Windows 95 software required
Course incorporates: Test, Index, Live practice sessions


Hard Disk Requirements 3MBs


$
    Jump Start Windows 95: From 3.1
#
    w95jsf
$ #
      Beginning Word 7.0


Course duration:         2 hours


Audience:                Beginning end-users


Prerequisites:           Understanding of Windows fundamentals


Course aim
To bring beginning users to a level of competence that allows them to use Word in their everyday work


Learning objectives
After taking this course, the user should be able to
      enter and manipulate text
      check spelling
      set tabs
      use Find and Replace
      create headers and footers


Topics covered
Entering and editing basics
Undo and Redo
Moving and copying text
Drag and drop
Checking spelling
AutoCorrect
Previewing and printing
Format Painter
Finding and replacing
Setting tabs
Headers and footers


Windows version available, Word 7.0 software required
Course incorporates: Test, Index, Live practice sessions


Hard Disk Requirements



$
    Beginning Word 7.0
#
    bword7
$ #
      Intermediate Word 7.0


Course duration:        2 hours


Audience:               Competent end-users


Prerequisites:          Working knowledge of Word functions and facilities as covered in the course
                        Beginning Word 7.0


Course aim
To develop competent users’ skills to allow them to use some of Word’s more powerful features


Learning objectives
After taking this course, the user should be able to
      create and format tables
      use AutoText and wizards
      apply borders and shading
      work with styles and lists
      use the grammar checker and the thesaurus
      format and address envelopes


Topics covered
Creating tables
Formatting tables
Borders and shading
AutoFormat
Using wizards
Working with lists
Beginning styles
AutoText
Checking grammar
Using the thesaurus
Annotations
Formatting envelopes


Windows version available, Word 7.0 software required
Course incorporates: Test, Index, Live practice sessions


$
    Intermediate Word 7.0
#
    iword7
Hard Disk Requirements
$ #
      Advanced Word 7.0


Course duration:        2 hours


Audience:               Proficient end-users


Prerequisites:          Proficiency in Microsoft Word as provided in the courses Beginning Word 7.0 and
                        Intermediate Word 7.0


Course aim
To develop advanced users’ skills to allow them to make full use of Word’s most powerful features


Learning objectives
After taking this course, the user should be able to
      apply and modify built-in styles
      use AutoFormat and the Style Gallery
      create newspaper columns
      use frames and graphics
      find files and create macros


Topics covered
Using built-in styles
Using AutoFormat
Copying styles
Creating templates
The Style Gallery
Newspaper-style columns
Using frames
Drop caps
Finding files
Creating macros


Windows version available, Word 7.0 software required
Course incorporates: Test, Index, Live practice sessions
Hard Disk Requirements




$
    Advanced Word 7.0
#
    aword7
$ #
      Word 7.0 for the Power User


Course duration:           2 hours


Audience:                  Advanced end-users


Prerequisites:             Proficiency in Microsoft Word at the advanced level as provided in the courses
                           Beginning Word 7.0, Intermediate Word 7.0, and Advanced Word 7.0


Course aim
To develop advanced users’ skills to allow them to make full use of Word’s most powerful features


Learning objectives
After taking this course, the user should be able to
      use advanced formatting techniques
      work in outline mode
      create footnotes and reference documents
      use Word’s drawing facilities
      create charts and equations


Topics covered
Using effects such as subscript, superscript, and small caps
Creating special characters such as umlauts and cedillas
Aligning text vertically
Using indentation and hyphenation options
Creating and modifying outlines
Creating footnotes and endnotes
Creating tables of contents
Creating indexes
Drawing in Word
Using the Equation Editor
Creating and modifying charts


Windows version available, Word 7.0 software required
Course incorporates: Test, Index, Live practice sessions


Hard Disk Requirements


$
    Word 7.0 for the Power User
#
    pword7
$ #
      Beginning Excel 7.0


Course duration:          2 hours


Audience:                 Beginning end-users


Prerequisites:            Understanding of Windows fundamentals


Course aim
To bring beginning users to a level of competence that allows them to use Excel in their everyday work


Learning objectives
After taking this course, the user should be able to
      create a new spreadsheet
      enter non-calculated numbers
      create formulas to calculate answers
      improve the appearance of a spreadsheet
      preview and print a file
      create a test comparing two values using an If formula


Topics covered
Creating a workbook
Entering labels
Entering formulas
Formatting
Gridlines
Inserting/deleting rows
Tip wizard
Spellchecker
Printing and previewing
Calculating dates


Windows version available, Excel 7.0 software required
Course incorporates: Test, Index, Live practice sessions


Hard Disk Requirements



$
    Beginning Excel 7.0
#
    bexcel7
$ #
      Intermediate Excel 7.0


Course duration:             2 hours


Audience:                    Competent end-users


Prerequisites:               Working knowledge of Excel functions and facilities as provided in the course
                             Beginning Excel 7.0


Course aim
To develop competent users’ skills to allow them to use some of Excel’s more powerful features


Learning objectives
After taking this course, the user should be able to
      use autofill lists
      sort spreadsheets
      create, edit, and merge styles
      create and copy shapes
      customize headers and footers
      edit several sheets at the same time
      turn a spreadsheet into a template
      use an outline to hide and show detail


Topics covered
Autofill
Drag and drop
Ascending/descending sorts
Multiple sorts
Modifying the toolbar
Merging styles
Text boxes
Shapes
Borders and gridlines
Printing parts of a spreadsheet
Customizing headers/footers
Grouping spreadsheets
Templates


$
    Intermediate Excel 7.0
#
    iexcel7
Hiding details
Autosum


Windows version available, Excel 7.0 software required
Course incorporates: Test, Index, Live practice sessions


Hard Disk Requirements
$ #
      Advanced Excel 7.0


Course duration:         2 hours


Audience:                Proficient end-users


Prerequisites:           Proficiency in Excel as provided in the courses Beginning Excel 7.0 and
                         Intermediate Excel 7.0


Course aim
To bring proficient users to an advanced level of competence


Learning objectives
After taking this course, the user should be able to
      protect spreadsheets
      link data from one spreadsheet to another
      consolidate data from several spreadsheets
      use the function wizard to enter complex formulas
      create names
      use Excel’s auditing toolbar
      create and edit macros


Topics covered
Protecting worksheets
Linking data
Consolidating data
Function wizard
Defining names
GoTo
Advanced printing features
Precedents, dependents
Auditing toolbar
Tracer arrows
Recording macros
Shortcut keys for macros
Modifying macros




$
    Advanced Excel 7.0
#
    aexcel7
Windows version available, Excel 7.0 software required
Course incorporates: Test, Index, Live practice sessions


Hard Disk Requirements
$ #
      Excel 7.0 for the Power User


Course duration:           2 hours


Audience:                  Advanced end-users


Prerequisites:             Advanced competence in Excel as provided in the courses Beginning Excel 7.0,
                           Intermediate Excel 7.0, and Advanced Excel 7.0


Course aim
To develop advanced users’ skills to allow them to use Excel’s powerful charting tool


Learning objectives
After taking this course, the user should be able to
      create a new chart
      modify, format, and print charts
      chart non-adjacent numbers and numbers in separate workbooks
      create stock market charts
      use a list as a database
      sort and filter a list


Topics covered
Modifying charts
Creating charts
Formatting charts
Chart wizard
Printing charts
Charting non-adjacent numbers
Combination line and column charts
Symbol markers
Data form
Sorting and multiple sorting
Advanced filter
Auto filter


Windows version available, Excel 7.0 software required
Course incorporates: Test, Index, Live practice sessions


$
    Excel 7.0 for the Power User
#
    pexcel7
Hard Disk Requirements
$ #
      Beginning Access 7.0


Course duration:        2 hours


Audience:               Beginning end-users


Prerequisites:          Understanding of Windows fundamentals


Course aim
To bring beginning users to a level of competence that allows them to use Access in their everyday
work


Learning objectives
After taking this course, the user should be able to
      view an existing database
      create a new database
      change the design of a table
      create forms
      find information, using the Find command
      create a Select query
      create a query using calculations
      create a report based on a query that groups and totals records


Topics covered
Forms, reports, tables, queries
Sort button
Table wizard
Fields and data types
Field builder
Captions
Columns
Creating and saving forms
Find and Replace
On-line help
Dynaset
Selection criteria
Queries using calculations


$
    Beginning Access 7.0
#
    baccess7
Building expressions
Report wizard


Windows version available, Access 7.0 software required
Course incorporates: Test, Index, Live practice sessions


Hard Disk Requirements
$ #
      Intermediate Access 7.0


Course duration:         2 hours


Audience:                Competent end-users


Prerequisites:           Working knowledge of Access functions and facilities as provided in the course
                         Beginning Access 7.0


Course aim
To bring users to a proficient level


Learning objectives
After taking this course, the user should be able to
      enhance select queries
      use parameter and action queries
      set up table relationships
      use related tables to create multi-table queries
      modify the design of forms
      add objects to a form
      enhance a form’s appearance
      set up subforms
      modify reports
      print reports
      generate mailing labels


Topics covered
Selecting particular records
Expression builder
Append, parameter, and action queries
Table relationships
Multi-table queries
Customizing tables
Field properties
Validation rules
Modifying forms
Form wizard


$
    Intermediate Access 7.0
#
    iaccess7
Controls: drop-down lists, calculated controls
Subforms
Modifying reports
Mailing labels


Windows version available, Access 7.0 software required
Course incorporates: Test, Index, Live practice sessions


Hard Disk Requirements
$ #
      Introduction to PowerPoint 7.0


Course duration:            2 hours


Audience:                   Beginning end-users


Prerequisites:              Understanding of Windows fundamentals


Course aim
To bring beginning users to a level of competence that allows them to use PowerPoint in their everyday
work


Learning objectives
After taking this course, the user should be able to
         view presentations
         create slides
         edit and rearrange text on PowerPoint slides
         create graphs and organizational charts
         use slide templates
         use wizards
         add speaker’s notes to a presentation
         check spelling
         print a presentation
         create an on-screen slideshow


Topics covered
Toolbars
Viewing presentations
Promoting/demoting
Drag and drop
Scrolling
Bullets
Graphs
Organizational charts
Slide sorter
Slide master
Clip art


$
    Introduction to PowerPoint 7.0
#
    ipp7
AutoContent
Pick-a-look
Speaker’s notes
Spelling
Printing
Transition effects
Progressive build
Hiding slides


Windows version available, PowerPoint 7.0 software required
Course incorporates: Test, Index, Live practice sessions


Hard Disk Requirements
$ #
      Imagine - Working Together with Lotus Smartsuite


        The Imagine! program represents a new departure for CBT Systems. This is our first full
        multimedia product, integrating our traditional interactive CBT with extremely high-quality and
        colorful animated graphics and audio voice-overs, Lotus Screencam movies, and flexible and
        demanding hands-on practice sessions which "sit on top of" the user's own applications and
        direct the user through a series of tasks.
        The program is structured around an imaginary company, Imagine! Software, whose employees,
        the main "characters" in the story, use Lotus SmartSuite in their day-to-day work. The storyline is
        designed to attract and hold the user's interest, while teaching them new SmartSuite skills and
        showing them what is possible in a SmartSuite environment.


Course duration:        8 hours


Audience:               Users new to SmartSuite


Prerequisites:          None, but it is assumed that the user has access to the latest version of
                        SmartSuite and all SmartSuite applications


Course aim
To introduce Lotus SmartSuite in an exciting and innovative way, demonstrate the power of SmartSuite,
and give the user an opportunity to work in the SmartSuite using guided practice sessions


Learning objectives
After taking this course, the user should be able to
      switch between applications using the SmartCenter, and use and customize the SmartCenter
      use and customize SmartIcons
      use SmartMasters
      create a chart in Freelance Graphics based on data from a Lotus 1-2-3 file
      create an organizational chart in Freelance Graphics for use in an Ami Pro document
      use the Outliner to create Freelance pages from Ami Pro document headings
      import data from a Lotus 1-2-3 database into an Approach database
      create mailing labels in Approach, using data imported from Louts 1-2-3
      differentiate between DDE and OLE links and explain the implications of each link type
      use the Paste Link command to create a DDE link
      use the Paste Special command to create a OLE link
      use Collect and Copy to create an OLE link


Course structure


$
    Imagine - Working Together with Lotus Smartsuite
#
    suitecbt
This course consists of the following sections:
      Imagine! is an introductory sections that fills the user in on the imaginary company at the heart of
      the program, and allows them to meet and question the four employees who are the main
      characters in the story.
      Using SmartSuite consists of four "episodes" in the Imagine! story, each involving one or more
      characters using SmartSuite in their work, and three associated practice sessions which "sit on
      top of" the user's own SmartSuite applications, and guide the user through a series of tasks.
      More About ... consists of the following seven individual CBT topics on SmartSuite-related
      issues: The SmartCenter, SmartIcons, The Live Status Bar, SmartMasters, Linking,Style Sheets,
      Outline Mode


Multimedia and Windows versions available
Course incorporates: no testing nor tracking


Hard Disk Requirements
$ #
      Using cc:Mail


Course duration:        4 hours


Audience:               Non-technical end-users


Prerequisites:          An understanding of Windows fundamentals


Course Aim
To bring beginning cc:Mail users to a level of competence that allows them to use cc:Mail in their
everyday work


Learning objectives
After taking this course, the user should be able to
      start cc:Mail and understand SmartIcons
      send mail, including attachments
      read and organize incoming mail
      manage mail and customize settings


Topics covered
Starting cc:Mail
SmartIcons
Addressing a message
Entering and sending a message
Understanding the Inbox
Handling mail
Bulletin boards and attachments
Searching for messages
Private mailing lists
Customizing the workstation


Windows version available
Course incorporates: Full hands-on simulation


Hard Disk Requirements 20MBs




$
    Using cc:Mail
#
    ccmuse
$ #
      Basic Notes Concepts


Course duration:       10 hours


Audience:              New Notes users who have been given Author or Editor access to Notes
                       databases.


Prerequisites:         None


Course aim
To introduce the power and flexibility of Notes as an information sharing environment


Learning objectives
After taking this course, the user should be able to
      describe how Notes servers and client workstations communicate with each other
      describe the elements of a database
      add databases to the Workspace
      open, size and close windows
      use SmartIcons to navigate in Notes
      use views to organize and display documents
      search for expressions in views and documents
      attach a file to a document and link documents
      manage NotesMail and use the Name & Address Book


Topics covered
Notes application window                                 Notes Help
The Status Bar                                           User ID files
SmartIcons                                               Passwords
Notes Workspace window                                   Access Control List
Workspace pages                                          Composing documents
Databases                                                Forms
Database icons                                           Response documents
Adding and opening a database                            Data types
About Database documents                                 Editing and printing documents
The Window menu                                          Page setup
Multiple open documents                                  Headers and footers
Views                                                    Attaching a file to a document


$
    Basic Notes Concepts
#
    lnbnc
Launching an attachment                            Forwarding and saving mail
Doclinks                                           Mail security
Mail setup options                                 The Search Bar
Reading and composing mail                         Search and full text search


Windows version available
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements 9.5MBs
$ #
      Moving to Notes4: Basic User I


Following course:       Moving to Notes 4: Basic User II


Course duration:        3 hours


Audience:               Existing Notes users


Pre-requisites:         Audience should have a basic knowledge of Notes 3


Course aim:             To enable users to perform basic tasks in Notes 4


Learning objectives:
After taking this course, the user should be able to
      introduce the key user-oriented features of Lotus Notes Release 4
      describe how to navigate the Notes 4 workspace
      describe how to navigate a database in Notes 4
      describe some of the text formatting and document management
      features in Notes 4
      describe the Help options available in Notes 4


Topics covered
Workspace Tools                                            Previewing a document
Pages creating and deleting                                New formatting features
Context sensitive smarticons & menus                       InfoBox
Adding a database                                          Bullets, numbers
Using the browser                                          Using sections
Navigating within the database                             Working with attachments
The database 3 pane window                                 Using file viewer
Working with folders                                       Using help
Graphical navigator                                        Release 3 menu finder
Working with views                                         Notes4 help database


Windows version available
Course incorporates: Test


Hard Disk Requirements 11MBs


$
    Moving to Notes4: Basic User I
#
    ln4bn
$ #
      Moving to Notes 4: Basic User II


Following course        Moving to Notes 4: The Power User


Course duration:        4 hours


Audience:               Notes 3 users


Pre-requisites:         A working knowledge of Notes 3 and a basic knowledge of the
                        Notes 4 features illustrated in the CBT Systems course Moving to
                        Notes 4: Basic User I


Course aim:             To enable the user to implement additional Notes 4 features in the
                        course of their everyday work


Learning objectives:
After taking this course, the user should be able to
      create and work with folders
      full-text-index a database and build searches
      use additional text formatting and document management features
        in Notes 4
      perform basic replication and use stacked database icons in Notes 4
      use additional available features to customize the Notes
        environment


Topics covered


Working with folders
        Introduction
        Adding and moving folder documents
        Creating a folder
Searching for information
        How to build a search
Working with documents
        Previewing a parent document
        Editing and formatting text
        Adding objects to a document


$
    Moving to Notes 4: Basic User II
#
    notes41
Replication
     Creating a replica
     Using stacked icons
     Replicating a database
Customizing Notes
     Creating SmartIcon sets
     Defining user preferences


Course incorporates: Test


Hard Disk Requirements 12MBs
$ #
      Moving to Notes 4: Using Notes Mail


Following course           Moving to Notes 4: Basic User II


Course duration:           4 hours


Audience:                  Notes 3 Mail users


Pre-requisites:            Audience should be basic Notes 3 Mail users


Course aim:                To enable Notes 3 Mail users to update to Notes 4 Mail


Learning objectives:


After taking this course, the user should be able to
      outline the new features in Notes 4 Mail
      read and reply to a memo in Notes Mail
      create, address, and send a memo
      use the Notes 4 Mail workflow forms
      create and use Notes 4 stationery


Topics covered


Introduction
        What's new about Notes Mail
Reading and replying to mail
        Reading mail
        Replying to mail
        Deleting mail
Sending a memo
        Creating and addressing a memo
        Sending and saving mail
Notes forms
        Mail workflow forms
        Mail tools


Course incorporates a test


$
    Moving to Notes 4: Using Notes Mail
#
    notes42
Hard Disk Requirements 20MBs
$ #
      Moving to Notes 4: The Power User


Following course         Moving to Notes 4: Basic User II


Course duration:         4 hours


Audience:                Notes 3 Mail users


Pre-requisites:          Audience should be basic Notes 3 Mail users


Course aim:              To enable Notes 3 Mail users to update to Notes 4 Mail


Learning objectives:


After taking this course, the user should be able to
      outline the new features in Notes 4 Mail
      read and reply to a memo in Notes Mail
      create, address, and send a memo
      use the Notes 4 Mail workflow forms
      create and use Notes 4 stationery


Topics covered


Advanced document features
        Introduction
        Modifying objects
        Using hotspots
        Headers and footers
Automating Notes
        Actions
        Agents
Database design
        Creating a database
        Designing a form
        Designing views and folders




$
    Moving to Notes 4: The Power User
#
    notes43
Course incorporates a test


Hard Disk Requirements 12.5MBs
$ #
      Moving to Notes 4: The Mobile User


Following course        Moving to Notes 4: The Power User


Course duration:        4 hours


Audience:               Notes 3 mobile users


Pre-requisites:         Audience should be basic Notes 3 mobile users


Course aim:             To enable Notes 3 mobile users to update to Notes 4


Learning objectives:


After taking this course, the user should be able to
      outline the new features in Notes 4 for the mobile user
      set up a remote connection
      use the enhanced selective replication options of Notes 4
      use the Replicator workspace page to schedule and perform
        replication


Topics covered


Introduction
        Notes 4 and the mobile user
        Taking Notes databases on the road
Setting up for replication
        Ports and Modems
        Location documents
        Server documents
Replication settings
        Space Savers and Send panels
        Scheduling and advanced settings
The Replicator page
        What is the Replicator?
        Customizing replication



$
    Moving to Notes 4: The Mobile User
#
    notes44
Course incorporates a test


Hard Disk Requirements 15MBs
$ #
      Lotus Notes Release 4: Basic User I



Currently in development.




$
    Lotus Notes Release 4: Basic User I
#
    notes45
$ #
      Lotus Notes Release 4: Basic User II



Currently in development.




$
    Lotus Notes Release 4: Basic User II
#
    notes46
$ #
      Lotus Notes Release 4: Basic User III



Currently in development.




$
    Lotus Notes Release 4: Basic User III
#
    notes47
$ #
      Lotus Notes Release 4: Using Notes Mail



Currently in development.




$
    Lotus Notes Release 4: Using Notes Mail
#
    notes48
$ #
      Lotus Notes Release 4: The Mobile User



Currently in development.




$
    Lotus Notes Release 4: The Mobile User
#
    notes49
$ #
      Lotus Notes Release 4: The Power User



Currently in development.




$
    Lotus Notes Release 4: The Power User
#
    notes410
$ #
      Notes 4 and the Net



Currently in development.




$
    Notes 4 and the Net
#
    notes411
$ #
  Lotus Notes Release 4: Application Development Update I: Creating a Notes 4
Database


Following course:         Application Development Update I: Enhancing a Notes 4 Database


Course duration:          4 hours


Audience:                 Experienced Lotus Notes R3 application developers who have
                          designed, developed, and implemented single-database applications


Pre-requisites:           The Lotus Notes 4 end-user update courses


Course aim:               To enable the student to create a single-database application using
                          Lotus Notes 4.x


Learning objectives:
After taking this course the user should be able to
      describe the Lotus Notes 4.x application development environment
      describe some of the context-sensitive design features of Lotus
        Notes 4.x
      create a database
      design forms and views
      define and create actions and agents


Topics covered


The Notes Release 4 environment
        Overview
        The user interface
        The design interface
        Converting and creating databases
Form design
        Creating a form
        Adding text and fields
        Saving, testing and editing
View design
        Creating a view


$
    Lotus Notes Release 4: Application Development Update I: Creating a Notes 4 Database
#
    notes427
     Implementing view properties
     Creating and adding columns


Course incorporates a test


Hard Disk Requirements 15MBs
$ #
   Lotus Notes Release 4: Application Development Update I: Enhancing a Notes
4 Database


Following course:        Application Development Update II: Notes 4 Interface Design


Course duration:         4 hours


Audience:                Experienced Lotus Notes R3 application developers who have
                         designed, developed, and implemented single-database
                         applications


Pre-requisites:          The Lotus Notes 4.x end-user update courses; the course
                         Application Development Update I: Creating a Notes 4 Database


Course aim:              To enable the student to enhance and finalize a single-database
                         application using Lotus Notes 4.x


Learning objectives:
After taking this course the user should be able to
      enhance form design using tables, collapsible sections, and hide-
        when formulas
      enhance view design using advanced view properties
      define and create hotspots, navigators, and folders
      finalize the Notes 4.x database for roll-out


Topics covered


Form enhancement
        Tables, sections, and
        hide-when formulas
        Hotspots
        Adding subforms
Actions and agents
        Overview
        Adding actions to forms and views
        Creating an agent
Enhancing and finalizing the database


$
    Lotus Notes Release 4: Application Development Update I: Enhancing a Notes 4 Database
#
    notes428
     Database folders
     Database navigators
     Finalizing the database


Course incorporates a test


Hard Disk Requirements 15MBs
$ #
  Lotus Notes Release 4: Application Development Update II: Notes 4 Interface
Design



Currently in development.




$
    Lotus Notes Release 4: Application Development Update II: Notes 4 Interface Design
#
    notes429
$ #
  Lotus Notes Release 4: Application Development Update II: Notes 4
Automation and Workflow



Currently in development.




$
    Lotus Notes Release 4: Application Development Update II: Notes 4 Automation and Workflow
#
    notes430
$ #
      Lotus Notes Release 4: Application Development I: Creating a Notes Database



Currently in development.




$
    Lotus Notes Release 4: Application Development I: Creating a Notes Database
#
    notes412
$ #
      Lotus Notes Release 4: Application Development I: Form Design Techniques



Currently in development.




$
    Lotus Notes Release 4: Application Development I: Form Design Techniques
#
    notes413
$ #
      Lotus Notes Release 4: Application Development I: View Design Techniques



Currently in development.




$
    Lotus Notes Release 4: Application Development I: View Design Techniques
#
    notes423
$ #
      Lotus Notes Release 4: Application Development I: Actions and Agents



Currently in development.




$
    Lotus Notes Release 4: Application Development I: Actions and Agents
#
    notes424
$ #
      Lotus Notes Release 4: Application Development I: Navigation Techniques



Currently in development.




$
    Lotus Notes Release 4: Application Development I: Navigation Techniques
#
    notes425
$ #
      Lotus Notes Release 4: Application Development I: Finalizing the Database



Currently in development.




$
    Lotus Notes Release 4: Application Development I: Finalizing the Database
#
    notes426
$ #
      Lotus Notes Release 4: System Administration Update I



Currently in development.




$
    Lotus Notes Release 4: System Administration Update I
#
    notes431
$ #
      Lotus Notes Release 4: System Administration Update II: Object Store



Currently in development.




$
    Lotus Notes Release 4: System Administration Update II: Object Store
#
    notes432
$ #
      Lotus Notes Release 4: System Administration I: System Administration Tools



Currently in development.




$
    Lotus Notes Release 4: System Administration I: System Administration Tools
#
    notes414
$ #
      Lotus Notes Release 4: System Administration I: Mail



Currently in development.




$
    Lotus Notes Release 4: System Administration I: Mail
#
    notes415
$ #
      Lotus Notes Release 4: System Administration I: Object Store



Currently in development.




$
    Lotus Notes Release 4: System Administration I: Object Store
#
    notes416
$ #
      Lotus Notes Release 4: System Administration I: Replication I



Currently in development.




$
    Lotus Notes Release 4: System Administration I: Replication I
#
    notes417
$ #
      Lotus Notes Release 4: System Administration I: Replication II



Currently in development.




$
    Lotus Notes Release 4: System Administration I: Replication II
#
    notes418
$ #
      Lotus Notes Release 4: System Administration I: Hierarchical Naming



Currently in development.




$
    Lotus Notes Release 4: System Administration I: Hierarchical Naming
#
    notes419
$ #
      Lotus Notes Release 4: System Administration I: Security



Currently in development.




$
    Lotus Notes Release 4: System Administration I: Security
#
    notes420
$ #
      Lotus Notes Release 4: System Administration I: Installation and Setup I



Currently in development.




$
    Lotus Notes Release 4: System Administration I: Installation and Setup I
#
    notes421
$ #
      Lotus Notes Release 4: System Administration I: Installation and Setup II



Currently in development.




$
    Lotus Notes Release 4: System Administration I: Installation and Setup II
#
    notes422
$ #
      Notes for the Technical User


Course duration:        10 hours


Audience:               Notes users who serve as technology leaders for other Notes users and who
                        have been given Editor or Designer access to Notes databases. This course is
                        especially valuable for help-desk personnel responsible for user support and
                        maintaining databases created by Notes application developers.


Prerequisites:          The course Basic Notes Concepts


Course aim
To provide an advanced presentation of some of the more technical user features of Notes


Learning objectives
After taking this course, the user should be able to
      full text index a database and write search queries
      link and embed objects from other Windows applications
      create local replica copies of databases and write selective replication formulas
      customize SmartIcon sets and create new SmartIcons using macro formulas
      use basic formulas and @functions to create private views
      import and export data at the view and document levels


Topics covered
Full text indexes                                             Filter macro formulas
Search Bar queries                                            Dynamic Data Exchange (DDE)
Searching multiple databases                                  Object Linking and Embedding (OLE)
Query syntax                                                  Database replication
Search options                                                Replication settings
Query Builder                                                 Synchronizing read marks
Query by form                                                 Replication conflicts
Document fields                                               Background exchange
Views and view attributes                                     Selective replication
Column formulas                                               Importing files and graphics into documents
Selection formulas                                            Importing files, and tabular and structured text
Custom SmartIcons                                                  into views

Custom SmartIcon sets



$
    Notes for the Technical User
#
    lnntu
Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 15.5MBs
$ #
      Application Development I: Forms and Formulas


Course duration:        8 hours


Audience:               Serious Notes application developers responsible for creation of Notes databases


Prerequisites:          Familiarity with Notes is assumed. Ideally students should have taken the
                        courses Basic Notes Concepts and Notes for the Technical User.


Course aim
To provide a solid foundation in Notes database design for the application developer and upgrades to
IEEE standards


Learning objectives
After taking this course, the user should be able to
      create a multi-form, multi-view application from the ground up to completion
      use editable and calculated field types to build Document and Response document forms that
        inherit values
      apply @functions in fields and window titles
      hide information and use windows titles to make forms easier to read
      automate tasks in forms


Topics covered
Notes terminology                                          Formulas
The .NSF file                                              @Functions
Form design                                                Field formulas
Form types                                                 Calculated fields
Data types                                                 Editable fields
Field design                                               Inheritance
Form attributes                                            Adding a window title to a form
Creating forms                                             Hiding information in a form
Creating a Response form                                   Using buttons to automate tasks in forms
Creating a Response to Response form


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 13.5MBs

$
    Application Development I: Forms and Formuals
#
    lnad1f
$ #
      Application Development I: Views and Database Admin


Course duration:        8 hours


Audience:               Serious Notes application developers responsible for creation of Notes
                        databases


Prerequisites:          Some familiarity with Notes is assumed. Ideally students should have taken
                        the courses Basic Notes Concepts, Notes for the Technical User, and
                        Application Development I: Forms and Formulas


Course aim
To provide a solid foundation in Notes database design for the application developer and upgrades to
IEEE standards


Learning objectives
After taking this course, the user should be able to
      design views and create view columns including 'Responses only' columns
      format views by selecting view attributes and utilizing column totals and selection formulas
      roll out the database and maintain the design
      maintain database security
      describe and create filter macros


Topics covered
View design
Column attributes
Responses only columns
View attributes
Column totals
Selection formulas
About Database document
Using Database document
Database synopsis
Database security
The Access Control List (ACL)
Filter macros
Macros and the ACL


$
    Application Development I: Views and Database Admin
#
    lnad1v
Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 10MBs
$ #
      Application Development ll Advanced Form and View Design


Course duration:        8 hours


Audience:               Advanced dedicated Notes application developers responsible for the design and
                        creation of sophisticated applications


Prerequisites:          A strong knowledge of Notes basics, operating systems, and graphical windowed
                        environments is required; the two courses Application Development I: Forms and
                        Formulas and Application Development I: views and Database Administration


Course aim
To provide an in-depth knowledge of Notes application design


Learning objectives
After taking this course,the user should be able to
      effectively use shared fields to reduce development time and standardize field definitions
      control formula calculations
      use buttons to automate tasks
      accept user data with dialog boxes
      use OLE in forms
      use reserved/Notes predefined fields and form formulas to control forms
      control display of documents in views
      manipulate distinguished names using @UserName
      read and write environment variables
      look up data in other Notes databases


Topics covered
Shared fields
Buttons
Controlling calculations
@Prompt
OLE in forms
Reserved field names
Notes predefined fields
Alternate forms
Form formulas
Hidden columns

$
    Application Development ll Advanced Form and View Design
#
    lnad2a
Distinguished names
@UserName
Private views
Environment variables
NOTES.INI
@DBColumn
@DBLookup


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 10.5MBs
$ #
      Application Development ll Workflow Design and Application Management


Course duration:         8 hours


Audience:                Advanced dedicated Notes application developers responsible for the design and
                         creation of sophisticated applications


Prerequisites:           A strong knowledge of Notes basics, operating systems, and graphical windowed
                         environments is required; the two courses Application Development I: Forms and
                         Formulas and Application Development I: Views and Database Administration


Course aim
To provide an in-depth study of Notes application design


Learning objectives
After taking this course, the user should be able to
      design workflow applications in Notes
      set up mail routing to databases
      use mail-related fields to mail enable forms
      use @MailSend
      design and test filter, background, and paste/mail macros
      describe how access to forms, views, documents and sections of documents can be restricted
      define field security
      use field and section signing
      enable mail and document encryption
      standardize database design using design templates
      use the custom form template


Topics covered
Workflow applications                                      Background macros
Mail routing applications                                  Paste/mail macros
Mail-related fields                                        Categorizing mail
Mail enabling forms                                        Access roles
Reserved mail fields                                       Form and view access lists
@MailSend                                                  Document access lists
Macros and the ACL                                         Form sections
Filter macros                                              Signing fields
Full text search macros                                    Signing a section

$
    Application Development Design and Application Management
#
    lnad2w
Document encryption                                   Design templates
Mail encryption                                       FORMS.NTF


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 14MBs
$ #
      System Administration I: Setup and Security


Course duration:        8 hours


Audience:               Experienced LAN administrators who are responsible for the installation and
                        rollout of Notes client/server technology


Prerequisites:          A strong knowledge of Notes basics, operating systems, and graphical windowed
                        environments is required; the course Notes for the Technical User


Course aim
To provide a solid foundation for the Notes system administrator


Learning objectives
After taking this course, the user should be able to
      plan the installation of Notes servers and workstations
      determine the LAN and WAN components necessary for Notes communications
      define Notes named networks and domains
      set up the first Notes server
      troubleshoot startup problems
      use server console commands
      register and set up Notes workstations
      troubleshoot server access problems
      effectively use a file server to install and run Notes workstations
      batch register new users
      determine when to use hierarchical certification
      create server access lists


Topics covered
Server planning                                              Server startup messages
LAN and WAN components                                       Additional Notes servers
Notes named networks                                         Port and modem setup
Notes domains                                                Workstation setup
First Notes server setup                                     Registering Notes users
Naming conventions and requirements                          Server access problems
NOTES.INI                                                    Installing Notes from a file server
Notes startup problems                                       Customizing the Notes installation
Server console commands                                      Using a file server with Notes

$
    System Administration I: Setup and Security
#
    lnsa1s
Batch registration of new users                       Hierarchical v non-hierarchical certificates
Authentication and security                           Server and workstation access
Certifier ID                                          Server access lists
Server and User IDs                                   Workstation ID security


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 12.2MBs
$ #
      System Administration I: Replication and Mail Routing


Course duration:        8 hours


Audience:               Experienced LAN administrators who are responsible for the installation and
                        rollout of Notes client/server technology


Prerequisites:          A strong knowledge of Notes basics, operating systems, and graphical windowed
                        environments is required; the course System Administration I: Setup and Security


Course aim
To provide a solid foundation for the Notes system administrator


Learning objectives
After taking this course, the user should be able to
      manage, control, sequence and schedule replication
      schedule, and manage efficient mail routing
      troubleshoot mail routing and replication problems


Topics covered
Server to server replication
Workstation to server replication
Document deletion stubs
Replication settings
Replication sequencing
Replication scheduling
Connection documents
Calling schedules
ACL and replication
Selective replication
Concurrent update
Database integrity
Sever backup
Program documents
Mail routing
Mail priority
Managing the MAIL.BOX



$
    System Administration I: Replication and Mail Routing
#
    lnsa1r
Windows version available
Course incorporates: Test, Fullhands-on simulation


Hard Disk Requirements 10.6MBs
$ #
      System Administration ll: System Management and Server Statistics


Course duration:        8 hours


Audience:               Experienced LAN administrators who are responsible for the installation and
                        rollout of Notes client/server technology


Prerequisites:          A strong knowledge of Notes basics, operating systems, and graphical windowed
                        environments is required. A mastery of the topics covered in the course Notes for
                        the Technical User and both System Administration I courses is also required. A
                        working knowledge of Notes application development is highly recommended.


Course aim
To provide advanced information for the Notes administrator responsible for the rollout of Notes in
large, multi-domain, multi-Notes named networks and multi-protocol environments


Learning objectives
After taking this course, the user should be able to
      configure multi-protocol OS/2 Notes servers
      describe the purpose and function of the various Notes gateways
      ensure efficient mail routing and replication throughout a large network
      ensure system access
      describe how a Notes network can be managed centrally
      record server problems using the NOTES.RIP file
      configure server statistics monitors, alarms and events
      centralize multi-server statistics and events collection and monitor shared databases


Topics covered
Network architecture                                       Standby servers
Network protocol overview                                  Equipment inventory database
Specialized Notes servers                                  Managing groups
Using file servers with Notes                              Handling user requests
Gateway overview                                           Server problem history
Foreign domains                                            Statistics
Monitoring of replication and mail routing                 Alarms
Database access                                            Events
Standardizing Notes setup                                  Multiple server information
Directory and database links                               Remote console


$
    System Administration ll: System Management and Server Statistics
#
    lnsa2s
Database monitoring


Windows version available
Course incorporates: Test, Fullhands-on simulation


Hard Disk Requirements 10MBs
$ #
      System Administration ll: Hierarchical Certification and Multiple Domains


Course duration:        8 hours


Audience:               Experienced LAN administrators who are responsible for the installation and
                        rollout of Notes client-server technology


Prerequisites:          A strong knowledge of Notes basics, operating systems, and graphical windowed
                        environments is required. A mastery of the topics covered in the course Notes for
                        the Technical User and the course System Administration I: Setup and Security is
                        required.


Course aim
To provide advanced information for the Notes Administrator responsible for the rollout of Notes in
large, multi-domain, multi-Notes named networks and multi-protocol environments


Learning objectives
After taking this course, the user should be able to
      plan and administer large Notes domains using multi-layer hierarchical certificates and the
        distinguished naming system
      cross-certify other organizations
      implement cross-domain communications


Topics covered
Distinguished naming
Hierarchical certification
Organizational (O) certifiers
Organizational unit (OU) certifiers
Recertification
Cross-certification
Non-hierarchical certificates
Trusting certificates
Routing mail between domains
Cascaded Name & Address Books
Merging domains
Domain v organization
Creating a new domain


Windows version available

$
    System Administration ll: Hierarchical Certification and Multiple Domains
#
    lnsa2h
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 10.5MBs
$ #
      Moving from PowerBuilder 3.0a to 4.0a


Course duration:        8 hours


Audience:               Analysts, designers, developers, and system managers who are familiar
                        withPowersoft PowerBuilder Version 3


Prerequisites:          PowerBuilder 3.0a experience


Course aim
To describe the new features and enhancements available in PowerBuilder 4.0


Learning objectives
After taking this course, the user should be able to
      migrate 3.0a applications to 4.0
      identify the main enhancements in PowerBuilder 4.0
      use the new functions, events, and other new features in PowerBuilder 4.0


Topics covered
New platforms
Nested reports
Composite reports
Multi-table Quick Select
Referencing computed fields
New dialogs
New DataWindow functions
New DataWindow attributes
OLE 2.0
New Project painter
Powerscript painter enhancements
Enhanced database support
New Data Pipeline
CODE enhancements


Windows version available
Course incorporates: Test, Full hands-on simulation




$
    Moving from PowerBuilder 3.0a to 4.0a
#
    movepb
Hard Disk Requirements 18.5MBs
$ #
      PowerBuilder: The Basics


Course duration:         8 hours


Audience:                New PowerBuilder users


Prerequisites:           A basic knowledge of Microsoft Windows; the courses Relational Principles,
                         Object-Oriented Principles and The Client/Server Model


Course aim
To introduce new users to PowerBuilder and to provide the basic knowledge required to create
PowerBuilder applications


Learning objectives
After taking this course, the user should be able to
      navigate among the tools in the PowerBuilder environment
      use the Library, Application, Window, and DataWindow painters to build a PowerBuilder
        application
      connect an application to a database
      retrieve, insert, update, and delete data in a PowerBuilder application
      complete and package an application for distribution


Topics covered
Introduction to PowerBuilder                                Relational database concepts
The application environment                                 The data interface
The PowerBuilder interface                                  Creating a DataWindow object in the
Objects, events, and scripts                                      DataWindow painter

Scripting concepts                                          Transaction objects

PowerBuilder libraries                                      Establishing the connection to the database

Creating a library in the Library painter                   The DataWindow control

Application objects                                         Identifying and accessing the database

Creating an application object in the                       DataWindow buffers
      Application painter                                   Inserting and deleting rows
The user interface                                          Transaction processing
Creating windows and control objects in the                 Updating the database
      Window painter                                        Creating an executable
Writing scripts in the PowerScript painter




$
    PowerBuilder: The Basics
#
    pbasics
Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 10MBs
$ #
      PowerBuilder: DataWindow Concepts


Course duration:        8 hours


Audience:               Windows and database software developers


Prerequisites:          The course PowerBuilder: The Basics


Course aim
To expand the user’s knowledge and experience of the essential elements of the PowerBuilder
environment.


Learning objectives
After taking this course, the user should be able to
      create DataWindows in any of the available presentation styles
      format a DataWindow object
      specify validation rules, edit styles, and display formats for DataWindow columns
      associate a DataWindow with a DataWindow control
      use a DataWindow to display data at the client and update data to the server
      manage data input in a DataWindow control
      use the CloseQuery event to prompt users to update changes in the DataWindow control to the
        server


Topics covered
How DataWindows work                                       Displaying and validating data- display
DataWindow components                                            formats- edit styles- validation rules

Control v object                                           Retrieving data

Communicating with the database                            Manipulating data
Dynamic association of a DataWindow with a                 Filters and sorts
    control                                                Updating the database
Creating DataWindows- data sources-                        Writing script for DataWindows
      presentation styles- the SQL Select                  Edit control
      option
                                                           Validating user input
Formatting DataWindows- bands- groups-
     layers- computed fields- formatting                   The CloseQuery event
     objects


Windows version available
Course incorporates: Test, Full hands-on simulation

$
    PowerBuilder: DataWindow Concepts
#
    pbdatc
Hard Disk Requirements 17.5MBs
$ #
      PowerBuilder: Implementing a User Interface


Course duration:        8 hours


Audience:               PowerBuilder software developers


Prerequisites:          The course PowerBuilder: The Basics


Course aim
To extend the student's skill in creating a PowerBuilder application interface


Learning objectives
After taking this course, the user should be able to
      implement GUI guidelines when building a user interface
      use the Menu painter to build menus
      associate a menu with a window
      develop an MDI application
      declare and use structures
      create and use functions and events
      build communication links between objects in an application
      se external source DataWindows
      package an application using PBDs and PBRs
      create a project in the Project painter


Topics covered
Structures                                                 The Structure painter
Window types                                               Building structures
Controls                                                   Creating and using events
An overview of GUI design guidelines                       Creating and using functions
The Menu painter                                           Communication between objects
Building menus                                             Passing data between windows
Associating a menu with a window                           Using external source DataWindows for
MDI applications                                                non-relational data display and user
                                                                input
MDI frames and sheets
                                                           Packaging methods
Calling the OpenSheet function
                                                           The Project painter
Declaring global, instance, and local variables
     in PowerBuilder                                       Creating a project
                                                           PBDs

$
    PowerBuilder: Implementing a User Interface
#
    pbuseri
PBRs


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 18.5MBs
$ #
      PowerBuilder: Object-Oriented Essentials


Course duration:        8 hours


Audience:               PowerBuilder software developers


Prerequisites:          The course PowerBuilder: The Basics


Course aim
To provide a foundation for object-oriented development in PowerBuilder applications


Learning objectives
After taking this course, the user should be able to
      discuss basic object-oriented concepts and terminology
      declare multiple instance of objects
      use inheritance in PowerBuilder
      manage ancestors in PowerBuilder
      declare and use instances of standard and standard class user objects in PowerBuilder
        applications


Topics covered
Classes                                                    Extending inherited objects
Objects                                                    Working with ancestors in PowerBuilder
Instances                                                  Standard (visual) user objects
Declaring instances                                        Inheriting controls
Instantiating objects                                      Extending controls
Multiple instances                                         Subclassing controls
Multiple instances in MDI                                  Standard class (non-visual) user objects
Inheritance                                                Declaring and using instances of transaction
Ancestors and descendants                                       objects

Using inheritance in PowerBuilder


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 13MBs




$
    PowerBuilder: Object-Oriented Essentials
#
    pbooe
$ #
      PowerBuilder 5: New Development Techniques



Currently in development.




$
    PowerBuilder 5: New Development Techniques
#
    power51
$ #
      PowerBuilder 5: The Basics



Currently in development.




$
    PowerBuilder 5: The Basics
#
    power52
$ #
      PowerBuilder 5: DataWindow Concepts



Currently in development.




$
    PowerBuilder 5: DataWindow Concepts
#
    power53
$ #
      PowerBuilder 5: Implementing a User Interface



Currently in development.




$
    PowerBuilder 5: Implementing a User Interface
#
    power54
$ #
      PowerBuilder 5: Object-Oriented Techniques



Currently in development.




$
    PowerBuilder 5: Object-Oriented Techniques
#
    power55
$ #
      Fundamentals of Visual Basic


Course duration:         8 hours


Audience:                Windows software developers


Prerequisites:           Good user knowledge of Windows 3.1 as well as some experience in
                         programming with a high-level language


Course aim
To introduce the experienced Windows user to building graphical, event-driven applications using
Visual Basic


Learning objectives
After taking this course, the user should be able to
      describe the Windows event-driven programming model
      build simple Visual Basic applications according to that model
      design and create Visual Basic forms menus and controls
      design and construct effective graphic interfaces for application software
      use the simpler constructs of the Visual Basic language to create Windows applications


Topics covered
The event-driven GUI programming model                      Miscellaneous controls
Starting and stopping Visual Basic                          Managing Visual Basic projects
Visual Basic terminology                                    Event and general procedures
Main Visual Basic display features                          Scope of procedures
Forms and their properties                                  Procedures calling each other
Adding controls to a form                                   Creating menus with Visual Basic
Properties of controls                                      List boxes
Labels and text boxes                                       Combo boxes and file-handling list boxes
Command buttons                                             Running Visual Basic applications


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 16MBs




$
    Fundamentals of Visual Basic
#
    vbfun
$ #
      Programming in Visual Basic


Course duration:        12 hours


Audience:               Windows software developers


Prerequisites:          Good user knowledge of Windows 3.1 as well as some experience in using Visual
                        Basic as provided by the course Fundamentals of Visual Basic


Course aim
To enable software developers to develop advanced Visual Basic programs including programs using
the facilities provided by the Visual Basic Professional Edition


Learning objectives
After taking this course, the user should be able to
      write fluent Visual Basic code for events
      use Visual Basic variables, data, expressions and arrays
      design and construct effective graphic interfaces for application software
      design graphic controls and use the coordinate system for placement of graphic objects
      program for print output and timers
      use the Visual Basic debugger


Topics covered
Data and variables                                          Picture boxes
Type conversions                                            Image controls
Procedure parameters                                        The co-ordinate system
User-defined functions                                      Drawing shapes
String processing and slicing                               Printing
Character and string conversion                             Using times
Miscellaneous controls                                      The clipboard
Pattern matching                                            DDE and OLE
Declaring arrays                                            MDI
Dynamic and control arrays                                  DLLs
File manipulation and specifications                        Debugging


Windows version available
Course incorporates: Test, Glossary
Hard Disk Requirements 11.8MBs

$
    Programming in Visual Basic
#
    vbprog
$ #
      SQLWindows: An Introduction


Course duration:        8 hours


Audience:               IS managers and potential SQLWindows developers


Prerequisites:          Users should be familiar with Microsoft Windows. Familiarity with object
                        orientation and relational database concepts would also be helpful.


Course aim
To provide the user with an overview of the SQLWindows product


Learning objectives:
After taking this course, the user should be able to
      make an informed business decision on the potential of SQLWindows in a software development
        environment
      explain the purpose of each SQLWindows tool
      outline the benefits of developing applications using object-oriented techniques and tools
      explain how SQLWindows can support database applications which are independent of both
        database and hardware vendors, using Gupta's connectivity component: SQLNetwork


Topics covered
Database concepts                                          The repository manager
Distributed computing                                      SQLNetwork
QuickObjects                                               SQLTalk
QuickForms                                                 SQLConsole
SQLWindows - Solo                                          SQLBase
SQLWindows - Starter                                       Quest
SQLWindows - Network                                       ReportWindows
SQLWindows - Corporate                                     EditWindows
TeamWindows                                                ODBC
The project development manager


Windows version available
Course incorporates: Test


Hard Disk Requirements 9MBs



$
    SQLWindows: An Introduction
#
    sqlwint
$ #
      SQLWindows: Quick Start


Course duration:       8 hours


Audience:              Potential SQLWindows programmers


Prerequisites:         Users should be familiar with Microsoft Windows and relational database
                       concepts. Familiarity with object orientation would also be helpful.


Course aim
To provide and introduction to the development of Windows-based applications using SQLWindows
QuickObjects


Learning objectives
After taking this course, the user should be able to
      use the SQLWindows interface
      develop powerful client/server database applications using QuickForms and QuickObjects


Topics covered
The SQLWindows interface
The outline window
The design window
The Tool Palette
The Customizer
Window types: MDI, top-level and child
Using QuickObjects
Using QuickForms
Hands-on: creating a workspace
Hands-on experience: creating QuickObject data sources
Hands-on experience: adding QuickObject visualizers
Hands-on experience: adding QuickObject commanders
Hands-on experience: linking master and detail data sources


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 8.25MBs



$
    SQLWindows: Quick Start
#
    sqlwqui
$ #
      SQLWindows: Introduction to SAL


Course duration:        8 hours


Audience:               Programmers


Prerequisites:          The course SQLWindows: Quick Start, familiarity with Microsoft Windows, basic
                        programming concepts, and relational database concepts.


Course aim
To provide a sound foundation in SQLWindows application language (SAL) constructs and in how to
create applications that make the most of the Windows event-driven environment


Learning objectives
After taking this course, the user should be able to
      construct expressions and statements in SAL
      use object-qualification and window handles as appropriate for referencing
      use event/message programming techniques
      create menus
      create timers and message boxes


Topics covered
The Outline structure                                     Statements
Including libraries                                       Scope and qualified referencing
Using the Library Browser                                 Window handles
Editing the Outline                                       Writing functions
Using Outline Options                                     Using external functions
Data types                                                Defining messages
Variables                                                 Event/message programming
Arrays                                                    Menus
Constants                                                 Using the Menu Editor
Expressions                                               Creating timers and message boxes


Windows version available
Course incorporates: Test


Hard Disk Requirements 20MBs



$
    SQLWindows: Introduction to SAL
#
    sqlwsal
$ #
      SQLWindows: Database Queries


Course duration:        8 hours


Audience:               Programmers


Prerequisites:          The course SQLWindows: Introduction to SAL; student should be familiar with
                        Microsoft Windows, the SQLWindows development environment and relational
                        database concepts. They should also be aware of the principles and techniques
                        of software development using SQLWindows.


Course aim
To provide the user with an overview of the SQLWindows product


Learning objectives
After taking this course, the user should be able to
      connect a SQLWindows application to a SQL database
      create graphical objects
      display the results of database queries in data fields and other visualizers
      populate table windows
      use VBXs and Windows custom controls in a SQLWindows application


Topics covered
Connecting to and disconnecting from a SQL                  Creating passive objects
     database                                               Using simple data visualizers
Compiling queries                                           Creating and populating list boxes and combo
Executing queries                                                 boxes
Fetching data                                               Using option objects
Using bind variables                                        Scroll bars for browsing
Using the database browser                                  Scroll bars as graphical scales
Creating top-level windows                                  VBXs and Windows custom controls
Using dialog boxes                                          Creating and populating table windows


Windows version available
Course incorporates: Test


Hard Disk Requirements 16MBs



$
    SQLWindows: Database Queries
#
    sqlwdq
$ #
      SQLWindows: Additional Programming Techniques


Course duration:         8 hours


Audience:               Programmers


Prerequisites:          The courses SQLWindows: Introduction To SAL and SQLWindows: Database
                        Queries; students should be familiar with Microsoft Windows, object-orientation,
                        the SQLWindows development environment, and relational database concepts.
                        They should also be aware of the principles and techniques of software
                        development using SQLWindows and have some experience of programming in
                        SQLWindows.


Course aim
To broaden the programming skills of SQLWindows programmers


Learning objectives
After taking this course, the user should be able to
      create applications which enable users to perform DML and batch DML operations on a SQL
        database
      develop applications with that take account of server consistency and concurrency considerations
      perform basic database management tasks using Quest
      create report templates and include viewing and printing facilities in an application
      use SQLWindows debugging tools
      write code that handles SQL errors
      use the SQLWindows Class Editor to implement object-orientation in SAL programming


Topics covered
Preparing and executing UPDATEs, INSERTs,                   Input and Output message buffers
     and DELETEs                                            Animation
COMMITing statements                                        Breakpoints
Cursor preservation                                         Debugging
Marking rows in a table window                              The default error-handler
Performing batches of UPDATEs, INSERTs,                     Writing local and global error-handlers
      and DELETEs
                                                            Using Quest for basic data management
Database parameters
                                                            Creating report templates
Isolation levels
                                                            Viewing and printing reports
Locking strategies
                                                            Object-oriented programming in SAL
Row IDs
                                                            Using the Class Editor

$
    SQLWindows: Additional Programming Techniques
#
    sqlwapt
Windows version available
Course incorporates: Test


Hard Disk Requirements 17.0MBs
$ #
      A Tour of ANSI C


Course duration:       6 hours


Audience:              Programmers and software developers new to C


Prerequisites:         Awareness of programming concepts; experience of using a third generation
                       high-level language such as Pascal, PL/1 or Fortran


Course aim
To familiarize the user with the capabilities of the ANSI C language and to enable the user to write
useful C programs


Learning objectives
After taking this course, the user should be able to
      explain the process of compiling, linking and running C programs
      write useful C programs
      describe important C language constructs


Topics covered
Compilation and execution
Simple C Programs
Functions
Simple data representation
Operators
Syntax of C expressions and statements
Standard devices
Conditional statements
Iteration
Arrays
Pointers
The C preprocessor


DOS version available
Course incorporates: Test, Glossary


Hard Disk Requirements 3.3MBs



$
    A Tour of ANSI C
#
    cfunto
$ #
      Data Representation in ANSI C


Course duration:       6 hours


Audience:              Programmers and software developers


Prerequisites:         Awareness of programming concepts; experience of using a third generation
                       high-level language such as Pascal, PL/1 or Fortran


Course Aim
To familiarize the user with how programs written in the ANSI C language use memory to store data,
and to assist the user in writing portable C programs


Learning objectives
After taking this course, the user should be able to
      describe and use simple and aggregate C data types
      write C programs which are not limited by system-specific data representation


Topics covered
Fundamental C data type
Variables and identifiers
Variable initialization and assignment
Numeric constants
Character constants
String constants
Escape sequences
Constant expressions
Enumeration types
Constant expressions


DOS version available
Course incorporates: Test, Glossary


Hard Disk Requirements 3.25MBs




$
    Data Representation in ANSI C
#
    cfundr
$ #
      Functions in ANSI C


Course duration:          6 hours


Audience:                 Programmers and software developers requiring a detailed explanation of how
                          functions are implemented and written in programs written in the ANSI C
                          programming language


Prerequisites:            The courses A Tour of ANSI C and Data Representation in ANSI C


Course aim
To enable the user to write functions in the ANSI C language, to explain how a C program is
organized, and to use different kinds of variables at various points in a program


Learning objectives
After taking this course, the user should be able to
      outline the syntax of C functions
      outline the rules of scope and extent
      write C programs which take advantage of the C language storage-class specifiers


Topics covered
Compound statements
Function headers
Function return values
Function arguments
Storage class
Scope and extent
Declaration v definition
Use of header files
Recursion


DOS version available
Course incorporates: Test, Glossary


Hard Disk Requirements 3.37MBs




$
    Functions in ANSI C
#
    cfunfnc
$ #
      Expressions in ANSI C


Course duration:       6 hours


Audience:               Programmers and software developers


Pre requisites:         The course A Tour of ANSI C


Course aim
To familiarize the user with the syntax rules governing the construction of expressions and statements
in the ANSI C language, and to enable the user to use expressions and statements correctly


Learning objectives
After taking this course, the user should be able to
      explain the syntax of C expressions and statements
      outline the rules of precedence and associativity
      write C programs without semantic errors caused by badly specified expressions
      use the bitwise operators to write C programs which do portable bit-manipulation operations


Topics covered
Boolean value of expressions
Assignment
Arithmetic and relational operators
Logical and bitwise operators
The comma operator
Conditional expressions
Evaluation order of expressions
Operator precedence and associativity
Expression type


DOS version available
Course incorporates: Test,Glossary


Hard Disk Requirements 3.39MBs




$
    Expressions in ANSI C
#
    cfunexp
$ #
      Flow Control in ANSI C


Course duration:        6 hours


Audience:               Programmers and software developers


Prerequisites:          The course A Tour of ANSI C


Course aim
To assist the user to write ANSI C programs with advanced flow-control statements without sequencing
errors


Learning objectives
After taking this course, the user should be able to
      use the conditional and iterative statements provided in C
      use C+s unconditional jump statements
      use switch statements avoiding the "fall-through" error


Topics covered
Statement blocks
Conditional statements
Loops: for, while and do
break and continue
goto and labels
switch and case
C program example: the dates program


DOS version available
Course incorporates: Test, Glossary


Hard Disk Requirements3.55MBs




$
    Flow Control in ANSI C
#
    cfunflo
$ #
      Text Processing in ANSI C


Course duration:         6 hours


Audience:                Programmers and software developers


Prerequisites:           The courses A Tour of ANSI C and Functions in ANSI C


Course aim
To enable the user to write ANSI C programs for text, string and array-processing


Learning objectives
After taking this course, the user should be able to
      use general arrays and character strings in C
      use pointers for text processing and pattern-matching
      use the common string library functions provided by the standard C library


Topics covered
Definition of an array
Initializing arrays
Arrays and strings
Initializing strings
Using strings with subscripts
Using strings with pointers
Common string library functions
Implementing substring and pattern-matching functions


DOS version available
Course incorporates: Test, Glossary


Hard Disk Requirements 3.33MBs




$
    Text Processing in ANSI C
#
    cadvtxt
$ #
      Processing Records in ANSI C


Course duration:           6 hours


Audience:                  Programmers and software developers


Prerequisites:             The courses A Tour of ANSI C, Functions in ANSI C, and Text Processing in
                           ANSI C


Course aim
To enable the user to write ANSI C programs for processing aggregate data objects individually, in
arrays and in lists


Learning objectives
After taking this course, the user should be able to
      use structures and unions in C
      use structure and union pointers with functions
      describe the fundamental techniques for implementation of linked lists in C programs


Topics covered
Structure basics
Arrays of structures
Pointers to structures
Structures and functions
Structure initialization
Bit fields
Unions
sizeof operator
Programmer-defined data types
Linked structures


DOS version available
Course incorporates: Test, Glossary


Hard Disk Requirements 3.56MBs




$
    Processing Records in ANSI C
#
    cadvpro
$ #
      ANSI C Pointers


Course duration:        6 hours


Audience:               Experienced C programmers and software developers


Prerequisites:          Some experience of programming in C; preferably all previous courses on C in
                        this curriculum


Course aim
To help the user to become proficient in the use of the ANSI C pointer mechanisms, thereby enabling
the user to write advanced, efficient C programs


Learning objectives
After taking this course, the user should be able to
      use pointers of all types in C programs
      do address arithmetic
      use pointers with functions
      explain and use double address indirection
      write programs using dynamic memory allocation


Topics covered
Pointers and addresses
Pointers to data objects
Function call by reference
Address arithmetic
Pointers to functions
Arrays of pointers
Complex pointer declarations
Dynamic storage allocation
Linked lists


DOS version available
Course incorporates: Test, Glossary


Hard Disk Requirements 3.64




$
    ANSI C Pointers
#
    cadvpnt
$ #
      The ANSI C Standard Library


Course duration:        6 hours


Audience:               Experienced C programmers and software developers needing to write ANSI C
                        programs to do general input-output and file processing


Prerequisites:          Some experience of programming in C; preferably all previous courses on C in
                        this curriculum


Course aim
To instruct the user in programming file and other I/O operations with the ANSI C language and to
enable the user to implement the facilities offered by the standard library


Learning objectives
After taking this course, the user should be able to
      write C code to manipulate simple files
      explain the difference between files and streams
      explain the key logical abstractions under which files are implemented in C
      write C code to do random file access
      use the string, mathematical, character-class-test and other functions made available by the
        standard library


Topics covered
Introduction to file and general I/O
Standard I/O
The printf and scanf family
Files and streams
File handling
Random access
String functions
Character class tests
Mathematical and other functions


DOS version available
Course incorporates: Test, Glossary


Hard Disk Requirements 3.45MBs


$
    The ANSI C Standard Library
#
    cadvlib
$ #
      The ANSI C Preprocessor


Course duration:        4 hours


Audience:               Experienced C programmers and software developers


Prerequisites:          Some experience of programming in C; preferably all previous courses on C in
                        this curriculum


Course aim
To help the user to become proficient in using the preprocessor to define symbolic constants and
macros, to perform conditional compilation and to assist in program debugging


Learning objectives
After taking this course, the user should be able to
      define symbolic constants and macros in C programs
      use header files properly
      use the preprocessor for conditional compilation and debugging
      use command-line arguments


Topics covered
Symbolic constants and macros
Preprocessor directives
Preprocessor pitfalls
Conditional compilation
Debugging
New preprocessor directives
Command-line arguments


DOS version available
Course incorporates: Test,Glossary


Hard Disk Requirements 3.05MBs




$
    The ANSI C Preprocessor
#
    cadvpre
$ #
      C++ Programming Classes


Course duration:       10 hours


Audience:              Programmers, software developers, and technical managers new to C++.


Prerequisites:         Awareness of programming concepts; familiarity with the courses on C in this
                       curriculum; experience of using a third-generation high-level language such as
                       Pascal, PL/1 or FORTRAN would be useful.


Course aim
To give the user an appreciation of the capabilities of the C++ language, to introduce the user to the
role of C++ classes, and to enable the user to write useful C++ programs


Learning objectives
After taking this course, the user should be able to
      describe the process of compiling, linking and running C++ programs
      explain the principles of object-oriented analysis, design and programming
      describe how classes can be used as tools in writing programs to reflect real-world processes
      write useful C++ programs
      explain the detailed syntax of C++ classes, scope rules surrounding classes, and the use of
        structures and unions


Topics covered
Principles of object-oriented programming
Encapsulation, inheritance and polymorphism
Compilation and execution of C++ programs
Simple C++ programs
Structure syntax
Classes
Class content
Class members
Class scope
Classes and pointers
Unions
Bit fields
DOS version available
Course incorporates: Test, Glossary


$
    C++ Programming Classes
#
    cplcla
Hard Disk Requirements 4.17MBs
$ #
      C++ Programming Constructors and Destructors


Course duration:        8 hours


Audience:               Programmers and software developers


Prerequisites:          The course C++ Programming: Classes


Course aim
To make the user aware of the advantages of using constructors and destructors in C++ classes as well
as the difficulties in doing so and to familiarize the user with the detailed syntax of both


Learning objectives
After taking this course, the user should be able to
      write C++ classes which initialize and clean up objects of their own type
      explain the difference in C++ between initialization and assignment
      use copy constructors


Topics covered
Constructors and destructors
Constructors with parameters
Syntax rules
Initialization and assignment
Default constructors
Copy constructors
Constructors and dynamic allocation
Constructors, destructors and arrays


DOS version available
Course incorporates: Test, Glossary
Hard Disk Requirements 3.88MBs




$
    C++ Programming Constructors and Destructors
#
    cplcon
$ #
      C++ Programming Functions and Operator Overloading


Course duration:         8 hours


Audience:                Programmers and software developers


Prerequisites:           The course C++ Programming: Classes


Course aim
To familiarize the user with the facilities for overloading functions and operators in C++


Learning objectives
After taking this course, the user should be able to
      explain the ‘best-fit’ rules for function overloading
      use overloaded operators in classes
      explain the use of member, non-member and friend overloaded-operator functions
      overload operators with special functions, including the increment and decrement operators, and
        the operators for dynamic memory allocation


Topics covered
Function overloading
Function call resolution
Best-fit algorithm
Type-safe linkage
Rules for operator overloading
Binary operator overloading
Unary operator overloading
friend operator overloading
The [] operator
The () operator
Overloaded assignment
Overloaded memory allocation


DOS version available
Course incorporates: Test,Glossary
Hard Disk Requirements 4.02MBs




$
    C++ Programming Functions and Operator Overloadin
#
    cplfnc
$ #
      C++ Programming : Inheritance and Virtual Functions


Course duration:         8 hours


Audience:                Programmers and software developers


Prerequisites:           The course C++ Programming: Classes


Course aim
To familiarize the user with the facilities which exist in C++ for class inheritance and for run-time
dynamic binding of class member functions


Learning objectives
After taking this course, the user should be able to
      use single and multiple class inheritance
      use single constructors and destructors in class hierarchies
      explain the purpose of virtual functions


Topics covered
Class inheritance
Access control
Syntax rules for derived classes
Derived-class constructors and destructors
Derived-class constructors with arguments
Multiple inheritance
Constructors in multiple-inheritance hierarchies
Virtual base classes
Pointers to class objects
Virtual functions
Pure virtual functions
Abstract classes
Application: list.cpp


DOS version available
Course incorporates: Test,Glossary


Hard Disk Requirements 4.39MBs


$
    C++ Programming : Inheritance and Virtual Functions
#
    cplinh
$ #
      LAN Fundamentals


Course duration:        6 hours


Audience:               Managerial staff


Prerequisites:          Some knowledge of data communications, as covered in Data Communications
                        Essentials and Protocols and Internetworking


Course aim
To give the user a foundation in LAN technology and access methods


Learning objectives
After taking this course, the user should be able to
      outline the development and use of LANs
      list and briefly describe the media and topologies available
      explain the basic operation of local area networks
      outline the methods of internetworking


Topics covered
History and development of LANs
Servers
Media
Topologies
LAN access methods
CSMA/CD
Token Bus
Token Ring
Wireless LANs
LAN internetworking


DOS version available
Course incorporates: Glossary


Hard Disk Requirements 3MBs




$
    LAN Fundamentals
#
    lanfun
$ #
      Network Operating Systems


Course duration:        8 hours


Audience:               Network support, sales support and network management staff


Prerequisites:          Familiarity with the course LAN Fundamentals would be useful.


Course aim
To enable users to choose, manage, and interoperate a network operating system as part of their
overall network strategy


Learning objectives
After taking this course, the user should be able to
      choose the best NOS for their particular network needs
      outline the key features of network operating systems and list the major NOSes on the market
      describe the lower and upper layers in the Novell NetWare protocol suite
      list the key features of Banyan VINES
      describe the main features of LAN Manager and its derivatives
      outline the basic structure of AppleTalk


Topics covered
NOS functions                                             Directory services
Global addressing                                         Banyan VINES lower, middle and upper layers
NOSes in the marketplace                                  VINES strengths and weaknesses
NOS interoperability                                      LAN Manager domains
NOS future trends                                         LAN Manager architecture
Novell NetWare basics                                     LAN Manager's data link layer
Service advertising protocol                              LAN Manager derivations
NetWare Core Protocol                                     AppleTalk architecture
NetWare Loadable Modules                                  Strengths and weaknesses of AppleTalk
Burst mode


DOS version available
Course incorporates:Test


Hard Disk Requirements 10.5MBs


$
    Network Operating Systems
#
    netop
$ #
      LAN Operations


Course duration:        12 hours


Audience:               Operational and technical support staff


Prerequisites:          Basic knowledge of LANs, as provided by the course LAN Fundamentals


Course aim
To enable the user to identify the main components of a LAN and the characteristics of each medium,
topology, and access method


Learning objectives
After taking this course, the user should be able to
      identify each LAN component
      compare the main types of media in terms of expense, interference susceptibility, reliability, and
        security
      identify where each category of twisted pair cable (CAT1-5) may be used
      describe baseband signaling in detail
      describe the various topologies
      explain how various access mechanisms work


Topics covered
Servers, workstations and peripherals                       Application software
Network operating systems                                   Bridges, routers, and gateways
Network interface cards                                     Star, mesh, and ring topologies
Analog and digital transmission                             Bus, tree, and hybrid topologies
Transmission media                                          Central hub v independent stations
UTP, STP, FTP                                               Contingency considerations
Structured wiring                                           Baseband signaling
Coaxial cable                                               Manchester coding
Fiber optic cable                                           Register insertion
CAT1-5 cable                                                Logical v physical topologies
Maximum speeds                                              Token ring
Installation expense, reliability and security              Empty slot
Susceptibility to interference                              Cambridge ring
Wireless technology                                         Token bus
Electronic mail                                             CSMA/CD and CSMA/CA

$
    LAN Operations
#
    lanops
Peer-to-peer protocols          Medium access control
Service access points


DOS version available
Course incorporates: Test


Hard Disk Requirements 8.2MBs
$ #
      LAN Management and Troubleshooting


Course duration:        8 hours


Audience:               Network managers


Prerequisites:          Experience in the administration of LANs


Course aim
To enable network managers to address problem areas and develop specific strategies for proactive
management of Ethernet, Token Ring, and FDDI networks


Learning objectives
After taking this course, the user should be able to
      list the most common problem areas in the three network types
      list the four management foci in order of implementation cost
      develop a specific management plan for their network
      transfer their knowledge to new networks as the corporate internet expands


Topics covered
Scope of LAN management
The importance of documentation
Diagnostic tools
Cabling and connections
Server management
Infrastructure device management
Specific Ethernet problems
Specific Token Ring problems
Developing a plan
Physical layer
Data link troubleshooting plan
Proactive layer 1 and 2 management
Proactive server and infrastructure management


Windows version available
Course incorporates: Test, Glossary




$
    LAN Management and Troubleshooting
#
    mantro
Hard Disk Requirements 10MBs
$ #
      IEEE LAN Architecture


Course duration:        16 hours


Audience:               Technical support staff


Prerequisites:          Experience with day-to-day operations of a LAN and a basic knowledge of data
                        communications, protocols, and LANs.


Course aim
To enable the user to specify LAN standards and to configure networks and upgrades to IEEE
standards


Learning objectives
After taking this course, the user should be able to
      describe in detail the functions of the LLC and MAC sublayers
      name and describe in full detail the four IEEE protocols for the LLC and MAC: 802.2, 802.3, 802.4
        and 802.5
      select and implement the appropriate medium, topology and access method for various
        requirements, specificallya medium-sized office network with low traffic
       a larger company network with higher traffic levels
       a real-time process control plant with very high levels of data transfer and requirements for voice
        and video facilities


Topics covered
802.2 - Logical link control                                  Segment length
Connectionless service                                        TAPs
Acknowledged connectionless service                           Repeaters
Connection-oriented service                                   Collision detection and recovery
Class I and Class II                                          Back-off algorithm
LLC frame fields                                              Minimum length of frames
Addressing                                                    Slot times
U-frames, I-frames, S-frames                                  Medium access unit
P/F bit                                                       Access unit interface
Window mechanism                                              10Base5, 10Base2, 10BaseT,
Normal frame exchanges                                        1Base5, 0Broad36
Recovery from errors and lost frames                          802.4 - Token Bus
802.3 - CSMA/CD                                               Logical ring


$
    IEEE LAN Architecture
#
    lanarc
Token and non-token stations                            Token control and reservation
Recovery procedures                                     Station bypass
Network management                                      Priority access levels
Frame fields                                            Frame fields
Token frame                                             MAC frame control
Claim token frame                                       LLC frame control
Solicit successor frame                                 Vectors and sub-vectors
Resolve contention frame                                Beacon frame
Set successor frame                                     Duplicate address frame
Who-follows frame                                       Ring latency
802.5 - Token Ring                                      Trunk coupling unit
Active control station


DOS Version Available
Course incorporates: Test, Glossary
Hard Disk Requirements 8.8MBs
Special Note: In addition to tutorial units, this course includes a comparative study, which encourages
     the user to draw comparisons between the various standards, in preparation for decision making.
     This is followed by a campus case study, which requires the user to identify the appropriate
     network for each building and for the interconnection of the buildings.
$ #
      IEEE LAN Architecture l


Course duration:        8 hours


Audience:               Technical support staff


Prerequisites:          A basic knowledge of data communications, protocols and LANs


Course aim
To enable the user to specify the IEEE 802.2 and 802.3 standards and to configure networks to these
standards


Learning objectives
After taking this course, the user should be able to
      describe the functions of the LLC and MAC sublayers
      describe in full detail the IEEE 802.2 and 802.3 standards


Topics covered
The OSI layers                                             Normal frame exchanges and recovery from
LAN standards                                                  errors

Primitives and inter-layer communication                   802.3 - CSMA/CD

Comparisons of OSI and IEEE 802 standards                  Collision detection and recovery

MAP, TOP, FDDI                                             Error-checking

802.2 - Logical link control                               Frame structure

Connectionless service                                     Repeaters

Acknowledged connectionless service                        Frame length

Connection-oriented service                                Notation
LLC frame structure                                        10Base5, 10Base2, 10BaseT, 10BaseF,
                                                                10Broad36
U-frames, I-frames, S-frames


Windows version in development
Course incorporates: Test


Hard Disk Requirements




$
    IEEE LAN Architecture 1
#
    lanarc1
$ #
      IEEE LAN Architecture ll


Course duration:         6 hours


Audience:                Technical support staff


Prerequisites:           A basic knowledge of data communications, protocols and LANs; the course
                         IEEE LAN Architecture I


Course aim
To enable the user to specify the IEEE 802.4 and 802.5 standards, to configure networks to these
standards, and to plan for LAN evolution


Learning objectives
After taking this course, the user should be able to
      describe in full detail the IEEE 802.4 and 802.5 standards
      select and implement the appropriate IEEE standard for LAN implementation and LAN
        interconnection


Topics covered
802.4 - Token bus                                          High-speed LANs
Logical ring                                               Isochronous Ethernet
Network initialization, operation and recovery             100BaseT
Network reconfiguration                                    100BaseVG
Frame structure                                            FDDI
Control frames                                             Switching architectures
Physical requirements                                      Network evolution
Modulation techniques                                      FDDI
802.5 - Token Ring                                         Primary and secondary rings
Active control station                                     Frame structure
Network initialization and operation                       Early token-release
Frame structure                                            Timed-token-rotation protocol
Control frames                                             Station management
Physical requirements                                      Physical requirements


Windows version in development
Course incorporates: Test



$
    IEEE LAN Architecture ll
#
    lanarc2
Hard Disk Requirements
$ #
      Internetworking: Essentials


Course duration:         4 hours


Audience:                Technical support staff


Prerequisites:           A good understanding of LAN standards, as provided by the course IEEE LAN
                         Architecture


Course aim
To introduce the user to internetworking and explain how networks are connected and how differences
between them are resolved


Learning objectives
After taking this course, the user should be able to
       discuss the reasons for internetworking, explain how networks are connected, and describe the
         devices used to do it
       outline the types of WAN links and their functions
       describe how networks are connected at different layers in their architectures
       identify ways in which LANs may differ from each other and explain how these differences are
         resolved


Topics covered
Need for internetworking
Internetworking LANs
OSI model
Types of WAN link
How networks differ
SMDS
Frame relay
Bandwidth use
Access methods
Frame sizes
Flow control
Recovery mechanisms


Windows version available
Course incorporates: Test, Glossary


$
    Internetworking: Essentials
#
    interin
Hard Disk Requirements 9MBs
$ #
      Internetworking: Bridges, Routers and Gateways
Course duration:        8 hours


Audience:               Technical support staff


Prerequisites:          A good understanding of LAN standards, as covered in the course IEEE LAN
                        Architecture, and some knowledge of internetworking, as provided by the course
                        Internetworking: Essentials


Course aim
To enable the user to implement and manage interconnected networks built to IEEE LAN standards


Learning objectives
After taking this course, the user should be able to
      describe in detail the operations and functions of bridges and how they transfer data from one
        IEEE network to another
      explain the function of the spanning tree algorithm and give an account of its operation
      discuss source routing
      differentiate between routers and gateways and explain their respective roles
      give an account of the various network layer routing protocols


Topics covered
Bridge types                                               Network layer connections
Local and remote bridging                                  Data transfer between IEEE networks
Passing data through a bridge                              Routers
Bridges and addressing issues                              Gateways
Passing data on to a network                               Routing Information Protocol
Services and protocols                                     OSPF Protocol
Internetworking networks                                   Border Gateway Protocol
Physical layer connections                                 Spanning tree algorithm
Data link layer connections                                Source routing


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 12MBs




$
    Internetworking: Bridges, Routers and Gateways
#
    interbrg
$ #
      WAN Fundamentals


Course duration:         6 hours


Audience:                Managerial and operational staff


Prerequisites:           Data Communications Essentials and Protocols and Internetworking


Course aim
To provide the user with a solid foundation in network technology and operations


Learning objectives
After taking this course, the user should be able to
     compare digital and analog links
     compare message, circuit, and packet switching
     compare switched and permanent virtual circuits and select the appropriate type of virtual circuit
       in a given situation
     describe the operation of logical channels and PAD
     distinguish between adaptive and non-adaptive routing
     compare various network facilities
     implement routing policies


Topics covered
Switched and dedicated lines                                Connection-oriented calls
Multiplexing                                                Call collision
Pulse code modulation                                       Link recovery
Kilostream and megastream                                   PADs
T1 and T3 links                                             Non-adaptive routing
Voice/data integration                                      Adaptive routing - centralized, isolated,
Message switching                                                distributed Closed user groups

Packet switching                                            Reverse charging

Circuit switching                                           Call hunting

Virtual circuits - SVCs and PVCs                            Call redirect
Logical channels


DOS version available
Course incorporates: Glossary


$
    WAN Fundamentals
#
    wanfun
Hard Disk Requirements 5.9MBs
$ #
      Management and Security


Course duration:         6 hours


Audience:                Managerial and operational staff


Prerequisites:           A basic understanding of data communications, especially wide area networks, is
                         necessary. Familiarity with the course WAN Fundamentals would be useful.


Course aim
To enable the user to manage a wide area network and implement appropriate security measures


Learning objectives
After taking this course, the user should be able to
      monitor the performance of a network and collect appropriate statistics
      draw up a disaster plan and make contingency arrangements
      plan, schedule, and manage network availability
      apply testing routines to a network
      identify threats to network security and to data in transit
      implement appropriate physical and logical security measures on a wide area network


Topics covered
Network performance                                           Problem management
Traffic levels                                                Maintenance contract
Percentage utilization                                        MTBF and MTTR
Error/traffic ratio                                           Help desk
Threshold levels                                              Network testing
Network availability                                          Certification
Service contract                                              Conformance
User satisfaction                                             Stress testing
Planning                                                      Audit management
Contingency                                                   Disaster recovery
Capacity                                                      Security policy
Change and schedule management                                Security manager
Maintenance window                                            Risk assessment
Fault management                                              Access control to computer environments
Network control center                                        ID badges, card readers


$
    Management and Security
#
    mansec
Audit trail of access           Message authentication
Electronic locks                Encryption
Access time frames              Data encryption standard (DES)
Logical access to data          Electronic codebook (ECB)
Password control                Cipher block chaining (CBC)
Database integrity              Public key cryptography
Transmission security           Dial-up/dialback security


DOS Version Available
Course incorporates: Glossary


Hard Disk Requirements 3.4MBs
$ #
      Analog Networks


Course duration:         10 hours


Audience:                Operational and technical support staff


Pre requisites:          A thorough understanding of the basics of wide area networks, as provided by the
                         course WAN Fundamentals


Course aim
To enable the user to troubleshoot analog links, using a line analyzer as appropriate


Learning objectives
After taking this course, the user should be able to
      distinguish between point-to-point and multipoint links and between dedicated and dial-up links,
        describe each type of link, and choose the appropriate link for a given situation
      describe polling of branches on a multipoint circuit and explain muxing
      calculate loss (or gain) in decibels
      use a line analyzer to carry out continuity, noise, amplitude distortion, frequency shift, impulse
        noise and phase jitter tests
      suggest appropriate solutions to these problems
      describe briefly the application of modems and RS232 interfaces


Topics covered
Leased lines v dial-up lines                                 Amplitude distortion
Point-to-point links                                         Frequency shift
Multipoint links - main-bearer and spur                      Phase jitter
Branching/combining unit                                     Impulse noise
Front end processor                                          Phase and amplitude hits
Multiplexing                                                 Equalization
Polling                                                      Conditioning
Impedance on lines                                           Line analyzer
Network design                                               Testing lines
Bandwidth limitations                                        Continuity check
Loss                                                         Total outage v intermittent problems
Noise                                                        Modems
Decibels                                                     RS-232 interface



$
    Analog Networks
#
    analogn
DOS Version Available
Course incorporates: Glossary


Hard Disk Requirements 4.5MBs
$ #
      Modem and Interface Testing


Course duration:         12 hours


Audience:                Operational and technical support staff


Prerequisites:           The course Analog Networks


Course aim
To enable the user to troubleshoot problems on analog networks


Learning objectives
After taking this course, the user should be able to
      describe the functions and operation of a modem and build an interface, setting up a modem
      test a modem, interpreting the LCD or LED display on the modem
      implement the four loop-back testing mechanisms outlined in CCITT V.54
      use a bit error rate tester
      describe the RS-232 interface cable in detail, assigning each pin its function
      use a break-out box to diagnose problems in an RS- 232 interface
      use a break-out box to build modem-to-modem and terminal-to-terminal interfaces


Topics covered
Functions of modems                                         Modem display
Operation of modems                                         RS-232 interface - physical characteristics
Synchronization                                             RS-232 interface - electrical characteristics
Clocking                                                    Transition region
Modem facilities                                            Functions of the 25 pins
Full duplex                                                 Operation of the interface
Half duplex                                                 Testing the interface
Modem testing - self-tests and end-to-end test              Using the break-out box
Line looping and testing                                    Building interfaces
Modem facilities                                            DTE-DTE connection
Setting up modems                                           DCE-DCE connection


DOS version available
Course incorporates: Glossary
Hard Disk Requirements 6.0MBs


$
    Modem and Interface Testing
#
    modint
Special note: This course includes practical implementations, giving the user the opportunity to make
     decisions and carry out tests in a simulated environment.
$ #
      x.25 Networking


Course duration:        8 hours


Audience:               Operational and technical support staff


Prerequisites:          Some knowledge of wide area networks, as covered in the course WAN
                        Fundamentals


Course aim
To enable the user to implement and manage a network using the X.25 interfacing protocol


Learning objectives
After taking this course, the user should be able to
      outline the principles of packet-switched networking
      list the protocols associated with the various X.25 layers and outline their functions
      identify and interpret the fields of the X.25 packet header and explain the X.25 addressing method
      give the sequence of X.25 packets exchanged in various situations
      explain the sequencing, error recovery, congestion control, flow control , and rerouting
        mechanisms used by the X.25 protocol
      explain why and how PADs are used and name the various protocols associated with them
      identify and interpret the fields of the HDLC LAP-B protocol and describe how HDLC frames are
        exchanged


Topics covered
HDLC - response and balanced mode
Flow control
Error checking
Window mechanism
Addressing
Link initialization and synchronization
Bit stuffing
Data transparency
HDLC frames, formats and operation
Recovery mechanism
X.25 packet layer protocol
Virtual calls - switched and permanent
Logical channels and designation

$
    x.25 Networking
#
    x25n
PAD operation
X.3, X.28 and X.29
X.121 addressing
Routing techniques - adaptive and non-adaptive


DOS version available
Course incorporates:Test, Glossary


Hard Disk Requirements 4.6MBs
$ #
      Fast Packet Technologies


Course duration:        6 hours


Audience:               Managerial and operational staff


Prerequisites:          Some knowledge of wide area networks; familiarity with the course WAN
                        Fundamentals


Course aim
To overview technologies based on frame and cell relay and assess their application in networks


Learning objectives
After taking this course, the user should be able to
      discuss the development of fast packet technologies
      describe the frame relay network, contrasting it with X.25 and pointing out its advantages
      explain the principle of cell relay and outline some cell relay implementations
      discuss SONET and SDH, describe their unusual frame structure and point out the benefits of
        SONET and SDH multiplexing
      outline the operation of MANs with particular reference to slots and DQDB


Topics covered
Frame relay
Cell relay
SMDS
Access classes
MANs
DQDB
B-ISDN
ATM
SONET and SDH


DOS version available
Course incorporates:Test, Glossary


Hard Disk Requirements 3.8MBs




$
    Fast Packet Technologies
#
    fastp
$ #
      Broadband-ISDN


Course duration:       8 hours


Audience:              Managerial and operational staff


Prerequisites:         Some knowledge of wide area networks, as outlined in the course WAN
                       Fundamentals and Fast Packet Technologies


Course aim
To give to the user an appreciation of the developments in broadband-ISDN


Learning objectives
After taking this course, the user should be able to
      describe ISDN in terms of
        channels
        interfaces
        services
        standards
      elaborate the motivation behind and evolution towards B-ISDN
      describe B-ISDN building blocks
      describe the B-ISDN network concept
      describe the B-ISDN user-to-network interfaces and protocols
      describe the Signaling System no. 7 (SS7)
      explain how to migrate towards B-ISDN


Topics covered
ISDN channels                                                  OAM
B-ISDN channels                                                traffic control
Overview of ISDN services                                 B-ISDN, UM and protocols
ATM overview                                              SS-7
Optical transmission - SONET/SDH                               signaling systems
B-ISDN network architecture                                    protocol overview
      architecture                                           services
      techniques                                        B-ISDN evolution
      performance                                       LANs, MANs, IWU
      channels                                          Tariffing


$
    Broadband-ISDN
#
    brdisdn
Windows version available
Course incorporates: Test


Hard Disk Requirements 11.0MBs
$ #
      ATM Fundamentals


Course duration:       8 hours


Audience:              Managerial and operational staff


Prerequisites:         Some knowledge of wide area networks, as outlined in the course WAN
                       Fundamentals; the course Fast Packet Technologies


Course aim
To describe ATM technology and to provide the user with a foundation in ATM operations and
applications


Learning objectives
After taking this course, the user should be able to
     outline the new application demands
     describe the principles behind ATM
     distinguish between cell-based and packet-based networks
     describe the ATM network hierarchy
     illustrate the concepts of virtual channels and virtual paths
     illustrate the applications of ATM in LANs and WANs
     illustrate the ATM layered model
     discuss ATM standards and bodies


Topics covered
ATM v STM
Cell v packet-based networks
ATM network
Virtual channels and paths
Cell transmission
ATM and LANs
ATM and WANs
ATM and B-ISDN
ATM and frame relay
ATM and SMDS
ATM layered model
ATM standards and bodies
Barriers to ATM

$
    ATM Fundamentals
#
    watmfun
Windows and DOS versions available
Course incorporates: Test


Hard Disk Requirements 9.0MBs
$ #
      ATM for Technical Users


Course duration:        8 hours


Audience:               Operational and technical staff


Prerequisites:          Some knowledge of wide area networks, as outlined in the course WAN
                        Fundamentals, the course Fast Packet Technologies, and the course ATM
                        Fundamentals


Course aim
To describe in detail the ATM reference model and to give an understanding of the techniques used to
support the various requirements of the different traffic types


Learning objectives
After taking this course, the user should be able to
      describe ATM switches and multiplexors
      describe how virtual channel and virtual path switching are achieved
      describe in detail the ATM layered model
      describe the process of segmentation and reassembly (SAR)
      describe the ATM adaption layer (AAL) services


Topics covered
Switches for ATM                                          AAL-1
VC and VP switching                                       AAL-2
ATM layered model                                         AAL-3
Physical layer and sublayers                              AAL-3/4
ATM layer                                                 ATM cell structure
ATM adaption layer (AAL)                                  Cell header
Segmentation and reassembly (SAR)                         Physical layer and transport
AAL CPCS operation                                        SONET/SDH and ATM
AAL services


Windows version available
Course incorporates: Test


Hard Disk Requirements 8.0MBs



$
    ATM for Technical Users
#
    atmtech
$ #
      SMDS, MANS and Fiber Networks


Course duration:        6 hours


Audience:               Managerial and operational staff


Prerequisites:          Users should have some understanding of how LANs work; Fast Packet
                        Technologies provides a useful introduction.


Course aim
To give the user an appreciation of the following recent developments in LAN technology: SMDS,
MANs, FDDI, SONET


Learning objectives
After taking this course, the user should be able to
      explain the need for SMDS networks and outline their features
      describe the SMDS interface and explain how the SMDS network is accessed
      describe the properties of MANs
      describe the fiber distributed data interface (FDDI) protocol
      describe the functions of SONET and SDH


Topics covered
Metropolitan area networks                                  SMDS cells
IEEE 802.6                                                  FDDI and FDDI-II
ANSI X3T9.5                                                 Primary and secondary rings
Distributed queue dual bus - DQDB                           Class A and B stations
Frame generator                                             Wiring concentrator
Frames and slots                                            Link failure and recovery
SMDS                                                        Station failure
Addressing                                                  SONET and SDH
Access classes                                              SONET layers
Bandwidth on demand                                         STS-1
Subscribers' network interface                              STS-3
SMDS interface protocol                                     STM-1
SMDS PDU                                                    Synchronous payload envelope


DOS version available
Course incorporates: Test, Glossary

$
    SMDS, MANS and Fiber Networks
#
    smds
Hard Disk Requirements 4.7MBs
$ #
      Frame Relay


Course duration:         8 hours


Audience:                Operational and technical support staff


Prerequisites:           Some knowledge of wide area networks, as outlined in the course WAN
                         Fundamentals; X.25 Networking would be useful; Fast Packet Technologies
                         provides a useful introduction


Course aim
To enable the user to implement and manage a frame relay interface and network


Learning objectives
After taking this course, the user should be able to
      outline the advantages frame relay has to offer and explain why the frame relay method of
        handling errors contributes to the speed of this network type
      give an example of a commonly used frame relay protocol type and outline its operation
      explain how frames are routed on a frame relay network
      discuss the concept of CIR
      interpret in detail the fields of a frame relay frame, explaining the functions and operation of flags,
        bit-stuffing, the DLCI, EA, BECN, FECN, and DE bits and the FCS
      explain the purpose of an LMI and describe the three LMI message types
      discuss issues associated with frame relay implementations, including VPNs, LAN bridges and
        routers, encapsulation, and terminal adaptors


Topics covered
Access port                                                   PVCs - permanent virtual circuits
Header information                                            Frame switching
DLCI                                                          Multiplexing
FECN                                                          Call establishment
BECN                                                          Traffic handling
Extended addressing                                           Frame routing
Committed information rate                                    LMI
Bandwidth on demand                                           LMI messages
Payload                                                       Virtual private networks


DOS version available


$
    Frame Relay
#
    wframe
Course incorporates:Test, Glossary
Hard Disk Requirements 12.2MBs
$ #
      TCP/IP for UNIX Users


Course duration:        6 hours


Audience:               Managerial and operational staff; users who require more detailed TCP/IP
                        training should move straight to TCP/IP Architecture and Routing


Prerequisites:          Some experience of UNIX and networking; knowledge of the courses
                        UNIXAwareness and Open Systems Standards would be useful.


Course aim
To study the TCP/IP protocol suite with special reference to internetworking UNIX networks across the
Internet


Learning objectives
After taking this course, the user should be able to
      outline the role of LANs in UNIX computing and describe in simple terms two widely used LAN
        types: Ethernet and Token Ring
      outline some of the issues involved in linking LANs over wide area networks
      describe in brief the TCP/IP protocol suite and outline its architecture
      explain the addressing system used in the Internet, distinguish between physical and IP
        addresses, and outline the use of address classes
      explain the routing used by TCP/IP, distinguishing between direct and indirect routing and
        differentiating between core and non core gateways
      describe several applications used in conjunction with TCP/IP


Topics covered
LANs
CSMA/CD
Token ring
Internetworking LANs
Bridges and routers
TCP/IP development
Addressing and classes
Routing and protocols
Applications - SNMP, SMTP, FTP
NFS
RPC and XDR mount and unmount



$
    TCP/IP for UNIX Users
#
    tcpun
Windows and DOS versions available
Course incorporates: Test, Glossary


Hard Disk Requirements 10MBs
$ #
      TCP/IP Architecture and Routing


Course duration:        6 hours


Audience:               Operational and technical support staff


Prerequisites:          Users should have a basic knowledge of data communications, including Open
                        Systems as covered in the course Open Systems Standards


Course aim
To enable the user to implement and maintain a network conforming to TCP/IP Internet standards


Learning objectives
After taking this course, the user should be able to
      describe the four layers of the TCP/IP model and their role in transferring data
      explain how hosts in the Internet are addressed
      explain how routers are used in routing datagrams and explain the various protocols in operation
        for updating routing tables


Topics covered
Need for internetworking protocols                          Dotted decimal notation
DARPA and NSF                                               Routing
Internet community                                          Core and non-core routers
IAB, ITF and RFC                                            Direct and indirect routing
Comparison with OSI reference model                         Routing protocols: RIP, OSPF, EGP, BGP
Internet names and addresses                                Autonomous systems
Address classes and formats                                 The PPP
Address masking


Windows version available
Course incorporates:Test, Glossary


Hard Disk Requirements 9MBs




$
    TCP/IP Architecture and Routing
#
    tcparout
$ #
      TCP/IP Protocols


Course duration:        6 hours


Audience:               Operational and technical support staff


Prerequisites:          The courses Open System Standards and TCP/IP Architecture and Routing


Course aim
To enable the user to implement and maintain a network conforming to TCP/IP internet standards


Learning objectives
After taking this course, the user should be able to
      explain the purpose of the Internet Protocol and describe a connectionless service
      fill in and explain the fields of the IP, ICMP, TCP, and UDP headers
      explain how TCP sets up a connection, manages data transmission, and gracefully closes the
        connection


Topics covered
TCP connection-oriented operation                          Well-known ports
Fragmentation and assembly                                 Passive and active open
IP header fields                                           TCP header fields
Options                                                    Flow control
Security                                                   Maximum segment size
ICMP operation                                             Connection open
ICMP header fields                                         Sequencing
TCP protocol operation                                     Connection close
UDP protocol operation


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 9MBs




$
    TCP/IP Protocols
#
    tcprot
$ #
      TCP/IP Management SNMP


Course duration:       6 hours


Audience:              Operational and technical support staff


Prerequisites:         A thorough understanding of the TCP/IP suite is required. This is provided by the
                       course TCP/IP Architecture and Routing.


Course aim
To enable the user to implement and support the TCP/IP application, SNMP


Learning objectives
After taking this course, the user should be able to
     implement the TCP/IP SNMP protocol
     manage a standardized form of network in accordance with the IAB's plans
     write an MIB object description
     explain the operation of the RMON MIB


Topics covered
Network management                                        Registration tree
Data collection                                           Syntax, definition access and status
Centralized network management                            MIB object groups
IAB network management protocols                          RMON MIB
NMS                                                       SNMP message structure
Network element                                           SNMP message and operation
Management agent                                          SNMPv2
MIB object description


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 9MBs




$
    TCP/IP Management SNMP
#
    tcpman
$ #
      TCP/IP Applications


Course duration:          4 hours


Audience:                 Operational and technical support staff


Prerequisites:            A thorough understanding of the TCP/IP suite is required. This is provided by the
                          course TCP/IP Architecture and Routing.


Course aim
To enable the user to implement and support the TCP/IP applications, SMTP, FTP, TELNET, and TFTP


Learning objectives
After taking this course, the user should be able to
      implement TCP/IP applications
      outline the structure of a simple mail transfer protocol message and how it is transmitted, and use
        SMTP commands and replies
      explain the operation of the file transfer protocol and use common FTP commands and replies
      explain the operation of TELNET and use TELNET commands
      use TFTP commands and other simple applications


Topics covered
SMTP message structure
SMTP commands and replies
SMTP operation
File transfer, third party transfer
Protocol interpreter
FTP file structures
FTP data types
FTP transmission modes
FTP commands and replies
TELNET options and commands
NVT
Option negotiation
TFTP operation
TFTP commands and replies
BOOTP, FINGER, PING, ECHO, WHOIS



$
    TCP/IP Applications
#
    tcpipap
Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 9MBs
$ #
      SNA Interconnection


Course duration:        8 hours


Audience:               Network managers


Prerequisites:          A knowledge of the appropriate network and protocols


Course aim
To enable network managers to choose the correct SNA connectivity options for their specific network
conditions


Learning objectives
After completing this course the user should be able to
      describe the components of the "new SNA"
      list new SNA connectivity options
      choose the best SNA connectivity for OSI, Novell or TCP/IP networks
      create a migration and interoperability plan for specific network needs


Topics covered
Components of SNA
APPN
The future of APPN
Overview of SNA operation
Data link layer options
Token Ring
SNA and OSI
Internetworking
Multi-protocol transport networks
Connecting to the IP environment
Tunneling
Encapsulation schemes
Data link switching


DOS version available
Course incorporates: Test




$
    SNA Interconnection
#
    snaint
Hard Disk Requirements 14MBs
$ #
      OSI Fundamentals


Course duration:        6 hours


Audience:               Managerial and operational staff


Prerequisites:          None


Course aim
To give the user a thorough grounding in the OSI reference model and appreciation of the applications
using this model


Learning objectives
After taking this course, the user should be able to
      outline the need for internationally accepted and implemented networking standards
      describe the OSI reference model, identify its seven layers and their functions and explain how
        the model represents the protocols and primitives involved in networking
      describe the OSI application protocols


Topics covered
Closed v open communities of users
Reasons for standards
Standards bodies
Layered architecture
OSI reference model
Responsibilities and services of the layers
Layer interaction - primitives
Confirmed v unconfirmed mode
Service access points - SAPs
Service data units - SDUs
Protocol data units - PDUs
ACSE
X.400
X.500
FTAM
ROSE




$
    OSI Fundamentals
#
    osifun
DOS version available
Course incorporates: Glossary


Hard Disk Requirements 3.5MBs
$ #
      OSI Operations


Course duration:        12 hours


Audience:               Operational staff involved with OSI networks. Personnel who require more
                        detailed technical training should move straight to OSI Upper Layers or OSI
                        Network Layers.


Prerequisites:          Users should have a good understanding of the principles of OSI and the OSI
                        reference model. This knowledge base is provided by the course OSI
                        Fundamentals.


Course aim
To enable the user to manage and support the day-to-day operations of OSI networks


Learning objectives
After taking this course, the user should be able to
      describe the functions and services of the seven layers of the OSI model
      describe the various types of link and transmission medium that are available
      identify various types of connection, flow control, and addressing system
      identify the types of service and the method of flow control offered by the network layer
      explain the operation of the transport layer
      explain connection and dialog management
      describe synchronization, sync point, activity management and session/transport mapping


Topics covered
Physical layer functions and services                       Window mechanism
Switched and dedicated links                                Network layer functions and services
Analog and digital links                                    Set-up and clearing of network layer
Circuit-switched digital link                                     connections
LAN media                                                   Connection-oriented operation

Baseband and broadband transmission                         Connectionless operation

Data link layer functions and services                      X.25 packet types

Address and control fields                                  Routing tables
Connectionless operation                                    PAD packet assembler/disassembler

Connection-oriented operationHDLC                           Triple X protocols
     balanced and unbalanced operation                      Transport layer functions and services
Flow control                                                Connection-oriented and connectionless
Sequencing                                                       operation

$
    OSI Operations
#
    osiops
Quality of service parameters                Data representation
Data segmentation and sequencing             Transfer syntax
Error control                                Abstract syntax
Network types                                Presentation context
Transport classes                            ASN.1 and ASN.1 tag classes: universal,
Selection of transport class                      application-specific, context-specific,
                                                  private
Session layer functions and services
                                             Application layer functions and services
Connection management
                                             User element
Dialog management
                                             Application entities
Activity management
                                             Application service elements
Synchronization points
                                             Association context
Quality of service
                                             ACSE application control service element
Token management
                                             FTAM file transfer, access and management
Quarantine service
                                             X.400 message handling systems
Session/transport connection mapping
                                             ROSE remote operation service element
Data types regular, expedited, typed, sync
                                             Client/server model
Presentation layer functions & services


Dos version available
Course incorporates: Test, Glossary


Hard Disk Requirements 5.3MBs
$ #
      OSI Network Layers


Course duration:         14 hours


Audience:                Technical support staff


Prerequisites:           Users should have a thorough understanding of the principles of OSI, as offered
                         by the course OSI Fundamentals.


Course aim
To enable the user to configure and implement networks conforming to the OSI reference model at the
network layers


Learning objectives
After taking this course, the user should be able to
      describe in full detail the functions and services of the three network layers of the OSI model
      weigh up the advantages and disadvantages of each of the available types of link, transmission
        medium, and topology and choose the appropriate combination for a given situation
      choose the appropriate type of connection, flow control, and addressing system for a given
        situation
      describe the HDLC in full detail and compare it with the LLC protocol
      identify the types of service and the method of flow control offered by the network layer and
        suggest ways of dealing with congestion
      explain the operation of the transport layer and compare the TCP and TP4 protocols
      implement the network layers of an OSI network


Topics covered
Physical layer functions and services                       Connection-oriented operation
Transmission methodologies applications for                 Flow and error control
     dedicated and switched lines                           HDLC header, trailer, fields, frame types,
Analog/digital links limitations and bandwidths                 error/flow control
Errors, interference, throughput                            Response and balanced mode
Transmission media                                          Addressing normal and extended
Network topologies                                          Link initialization and synchronization
Multiplexing TDM and stat mux                               Bit-stuffing/transparency
Regeneration of signals                                     Sequencing/acknowledgement
Data link layer functions and services                      Window mechanism
Connectionless operation                                    Piggybacking
Acknowledged connectionless operation                       IEEE LAN sublayers LLC and MAC

$
    OSI Network Layers
#
    osinl
Network layer functions and services           Transport layer functions and services
Connection-oriented and connectionless         Connection-oriented and connectionless
     operation                                      operation
X.25 packet layer protocol                     Quality of service parameters
Packet types fields, facilities                Multiplexing users and network connections
SVC and PVC                                    Network classification
Logical channels designation, call collision   Transport protocol classes
Flow and error control                         Flow and error control
Sequencing                                     Two- and three-way open/close connections
X.121 addressing                               Graceful and abrupt close
Routing policies and routing tables            Segmentation/reassembly
Congestion control                             Sequenced delivery
Link recovery                                  Normal/expedited delivery
X.28 terminal mode                             Transport protocol data units
Triple X protocol suite                        TCP v TP4


DOS version available
Course incorporates: Test, Glossary


Hard Disk Requirements 6MBs
$ #
      OSI Upper Layers


Course duration:        12 hours


Audience:               Technical support staff


Prerequisites:          Users should have a thorough understanding of the principles of OSI, as provided
                        by the course OSI Fundamentals.


Course aim
To enable the user to implement the upper layers of the OSI reference model, which support the OSI
application service elements


Learning objectives
After taking this course, the user should be able to
      describe in full detail the functions and services of the three upper layers of the OSI reference
        model
      explain connection and dialog management, quarantine service, session transport mapping, sync
        points and numbers, and full- and half-duplex transmission
      describe synchronization, activity management and exception reporting
      distinguish between abstract and transfer syntax, explain how an agreed syntax is arrived at, and
        identify the fields of the ASN.1 tag
      give examples of the use of data encryption and compression and illustrate the techniques
      describe the operation and purpose of ACSE and CCR, and identify their primitives, explain VT,
        FTAM, MHS, and ROSE and illustrate the operation of electronic mail
      explain the operation of the transport layer and compare the TCP and TP4 protocols
      implement the user layers of an OSI network


Topics covered
Session layer functions and services                        Functional units kernel, release, duplex, sync
Connection management session                               Subsets kernel, BCS, BSS, BAS
     establishment, agreed/abrupt release                   Presentation layer functions and services
Dialog management dialog units                              Transfer syntax
Activity management                                         Abstract syntax
Synchronization major/minor sync points,                    Presentation context defined context, default
     serial numbers                                              context
Token management                                            Syntax selection and negotiation
Quarantine service                                          Context management
Data types regular, expedited, typed, sync


$
    OSI Upper Layers
#
    osiul
ASN.1 class types: universal,
     application-specific, context-specific,
     private
Encryption
Data compression
Application layer functions and services
User element
Application entity
Application service elements
Association control primitives
Commitment, concurrency and recovery
atomic action and primitives
X.400/MOTIS UA, MTA, message store,
     interpersonal messaging, reliable
     transfer service
FTAM and regimes
VT classes
ROSE
Transport layer functions and services
Connection-oriented and connectionless
     operation
Quality of service parameters
Multiplexing users and network connections
Network classification
Transport protocol classes
Flow and error control
Two- and three-way open/close connections
Graceful and abrupt close
Segmentation/reassembly
Sequenced delivery
Normal/expedited delivery
DOS version available
Course incorporates: Text, Glossary


Hard Disk Requirements 5.0MBs
$ #
      EDI and ODA


Course duration:        6 hours


Audience:               Managerial and operational staff


Prerequisites:          A basic understanding of data communications, especially the OSI model, is
                        necessary. Familiarity with the course OSI Fundamentals would be useful.


Course aim
To give the user an appreciation of standards related to electronic document handling


Learning objectives
After taking this course, the user should be able to
      outline the requirement in modern business for EDI and ODA
      describe a typical EDI cycle
      propose a solution to the problems that may be involved in switching from paper trading to EDI
      explain how ODA is used to transfer documents between computer systems
      outline the use of SGML in the publication of documents


Topics covered
Value added network                                        ISO 8613
P.EDI                                                      CCITT T.610
X.435                                                      Logical and layout structure
Interface                                                  Document types
Paperless trading                                          ODIF
TRADACOMS                                                  ISO 8879
ANSI X.12                                                  SGML
EDIFACT                                                    DSSSL
Encode/decode                                              SDIF
EFT


DOS version available
Course incorporates: Glossary


Hard Disk Requirements 7.0MBs




$
    EDI and ODA
#
    edioda
$ #
      FTAM


Course duration:          4 hours


Audience:                 Managerial and operational staff


Prerequisites:            A basic understanding of data communications, especially the OSI model, is
                          necessary. Familiarity with the course OSI Fundamentals would be useful.


Course aim
To give the user an appreciation of file transfer access and management (FTAM) standards


Learning objectives
After taking this course, the user should be able to
         describe the components and functions of FTAM
         outline the structure of regimes in FTAM


Topics covered
ISO 8571
File access data units
Data units
FTAM regimes: association, file selection, file open, data transfer
FTAM primitives
Functional units
Virtual filestore
Local filestore
Hierarchical model


DOS version available
Course incorporates: Glossary

Hard Disk Requirements: 7MBs




$
    FTAM
#
    ftam
$ #
      MHS Operations


Course duration:        8 hours


Audience:               Operational and managerial staff


Prerequisites:          Users need basic knowledge of data communications, particularly the OSI model.
                        This knowledge base is provided in the course OSI Fundamentals.


Course aim
To give the user an appreciation of the X.400 and X.500 standards


Learning objectives
After taking this course, the user should be able to
      list the components of the message handling system (MHS) and give the functions of each
      draw up a representation of the basic 1984 MHS model and describe the message flow of the
        MHS system
      describe the additions to the model made in 1988 and show how these changes affect the
        operation of the model
      relate the four X.400 protocols to the model
      describe the structure of the X.500 directory
      draw up a typical X.500 directory model


Topics covered
UA/MTA configurations
ADMD
PRMD
Distribution list
1984/1988 models
Delivery mode
Directory object classes
RDN
Alias
Dereferencing
Directory user agent
Directory system agent
Chaining, referral, and multicasting



$
    MHS Operations
#
    mhsops
DOS version available
Course incorporates: Test, Glossary


Hard Disk Requirements 7.5MBs
$ #
      X.400 Protocols


Course duration:         12 hours


Audience:                Technical support staff


Prerequisites:           A thorough understanding of the MHS model, as provided by the MHS
                         Operations course, is essential.


Course aim
To enable the user to specify and implement message handling systems conforming to X.400 standards


Learning objectives
After taking this course, the user should be able to
      discuss the functions and operations of the P2, P3, P7, and P1 protocols
      identify and fill the fields required by the various protocols
      outline the operations of the ports of the P3 and P7 protocols and identify the arguments
        associated with these operations
      draw up an X.400 system to suit particular requirements
      suggest methods to counteract threats to the security of a global message handling system and
        evaluate their relative merits
      explain the workings of data encryption and outline its advantages


Topics covered
P2 protocol IPM and IPN                                       Information bases
Content, body parts and envelope                              Attribute types/values
Creation time                                                 Message retrieval
Submission time                                               Message redirection
Blind copies                                                  Cancel deferred delivery
Message origination and receipt                               Register channel
Receipt and non-receipt notification                          MTA
Header fields                                                 P1 envelope types
Message store                                                 Envelope fields
P3 and P7 protocols                                           MPDU
Message submission                                            Delivery/non-delivery reports
Probe submission                                              Explicit and implicit conversion
Message delivery                                              RTS
ROSE                                                          Sync points

$
    X.400 Protocols
#
    x400p
Message ID                                                 Encryption algorithm
Message indicators                                         DES CBC and ECB
Per-message fields                                         Authentication
Per-recipient fields                                       Digital signatures
Ciphertext and cleartext                                   Security threats
RSA                                                        Labels in MHS
Public and private keys


DOS version available
Course incorporates: Test, Glossary
Hard Disk Requirements 7.8MBs
Special note In addition to tutorial units, this course includes case-studies, which require the user to
     build simulated X.400 systems to meet differing business requirements.
$ #
      X.500 Protocols


Course duration:        10 hours


Audience:               Technical support staff


Prerequisites:          An understanding of the X.400 MHS model, covered in the course MHS
                        Operations, is required.


Course aim
To enable the user to implement and maintain an electronic directory conforming to X.500 standards


Learning objectives
After taking this course, the user should be able to
      describe the structure of the X.500 directory
      draw up a typical X.500 directory model
      retrieve information from an X.500 directory
      modify entries in and generally maintain an X.500 directory
      distinguish between abstract and transfer syntax
      describe ASN.1 and its role in X.500


Topics covered
DIB and DIT                                                Security parameters
Object classes                                             Errors
RDN                                                        Add/remove/modify entry
Directory schema                                           ISO 8824, 8825
Aliases and dereferencing                                  CCITT X.409, X.209
DUA and DSA                                                Abstract and transfer syntax
Chaining, referral, and multicasting                       ASN.1 tag
DAP and DSP                                                ASN.1 classes
Read, compare, list, search, and modify RDN                Type, length, value
     operations                                            Basic encoding rules
Common arguments
Service controls


DOS version available
Course incorporates: Test, Glossary
Hard Disk Requirements 7.5MBs

$
    X.500 Protocols
#
    x500p
Special note In addition to tutorial units, this course includes a case-study which requires the user to
     set up, operate and modify a simulated directory based on X.500 standards.
$ #
      Support Fundamentals for Windows NT 3.5x: Basic Configuration


Course duration:        8 hours


Audience:               Windows NT power-users, technical support personnel, system engineers and
                        integration specialists.


Prerequisites:          Familiarity with the Microsoft Windows or Windows NT environment and an
                        understanding of operating system fundamentals.


Course aim
To provide an introduction to the support of Windows NT 3.5x


Learning objectives
After taking this course the user should be able to
      configure the Window NT environment
      set up user and group accounts
      set up security policies
      explain the purpose and structure of the Registry
      use system configuration features of Control Panel
      use Windows NT Setup


Topics covered
The Microsoft Windows networking family                      The user rights policy
NT Workstation and Server                                    How NT uses the Registry
Workgroups and domains                                       The Registry’s hierarchical structure
Windows NT features                                          Registry sub-trees
The default installation                                     Editing the Registry
Default user accounts                                        Viewing the Registry
Creating user accounts                                       Virtual memory
Setting the user environment profile                         Configuring recovery
Copying and renaming user accounts                           Configuring tasking
Deleting and disabling user accounts                         Setting environment variables
Local v global group accounts                                Configuring network settings
Default group accounts                                       Configuring COM ports
Creating groups and adding users                             Installing and configuring a UPS
Deleting groups and removing users                           Configuring the display option
The account policy                                           Installing and removing SCSI and tape drivers

$
    Support Fundamentals for Windoes NT 3.5x: Basic Configuration
#
    ntbcon
Deleting user profiles


Windows version available
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements 19MBs
$ #
  Support Fundamentals for Windows NT 3.5x: File Systems, File Resources
and Security


Course duration:           8 hours


Audience:                  Windows NT power-users, technical support personnel, system engineers and
                           integration specialists


Prerequisites:             Familiarity with the Microsoft Windows or Windows NT environment and an
                           understanding of operating system fundamentals.


Course aim
To provide an introduction to the support of Windows NT 3.5x


Learning objectives
After taking this course the user should be able to
          choose a file system
          perform advanced disk administration
          implement NTFS security
          create network resources
          manage backups
          secure an NT system
          control user access


Topics covered
File Allocation Table                                      Partitioning considerations
High Performance File System                               Adding and changing hard disks
New Technology File System                                 File system problems
Converting HPFS to NTFS                                    NTFS security requirements
File names                                                 Setting permissions on NTFS partitions,
Copying and moving files                                         directories and files

File system advantages and disadvantages                   Permissions on copied or moved files and
                                                                directories
Using Disk Administrator
                                                           How user and group permissions interact
Creating, formatting and deleting partitions
                                                           Taking ownership of directories and files
Primary and extended partitions
                                                           Sharing directories and files
Marking partitions as active
                                                           Shared directory permissions
Administering volume sets
                                                           Default administration shares
Stripe sets

$
    Support Fundamentals for Windows NT 3.5x: File Systems, File Resources and Security
#
    ntfsr
Local and shared permissions                       Mandatory logon
Auditing files and directories                     Access control list and access tokens
Troubleshooting access problems                    ACLs and ACEs
Establishing a backup policy                       Permission checking
Backing up files                                   Accessing objects
Backing up files and directories                   Controlling the logon process
Restoring up files and directories                 Automatic user logon
Resource protection                                Shutting down NT
Objects


Windows version available
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements 24MBs
$ #
      Support Fundamentals for Windows NT 3.5x: The Networking Environment


Course duration:       5 hours


Audience:              Windows NT power-users, technical support personnel, system engineers and
                       integration specialists


Prerequisites:         Familiarity with the Microsoft Windows or Windows NT environment and an
                       understanding of operating system fundamentals


Course Aim
To provide an introduction to the support of Windows NT 3.5x


Learning objectives
After taking this course the user should be able to
      describe the NT network components
      describe the NT protocols and networking mechanisms
      describe the NT file and print sharing components
      administer the NT Browser service


Topics covered
Built-in components                                         MUP
Network layers                                              The multi-provider router
NDIS                                                        Browser roles
Installing network components                               Configuring browsers
Default network components                                  Spanning subnets
Network protocols                                           Browser elections
Distributed processing                                      Browser announcements
IPC                                                         Browser failures
RPC                                                         Browser server shutdown
Network bindings                                            Multiple workgroups and domains
The Workstation service                                     Browse list in File Manager
The Server service


Windows version available
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements 13MBs

$
    Support Fundamentals for Windows NT 3.5x: The Networking Environment
#
    nttne
$ #
      Support Fundamentals for Windows NT 3.5x: Remote Access Service


Course duration:        4 hours


Audience:               Windows NT power-users, technical support personnel, system engineers and
                        integration specialists


Prerequisites:          Familiarity with the Microsoft Windows or Windows NT environment and an
                        understanding of operating system fundamentals


Course aim
To provide an introduction to the support of Windows NT 3.5x


Learning objectives
After taking this course the user should be able to
      install and configure RAS
      install RAS server
      configure RAS security
      troubleshoot RAS


Topics covered
RAS Features                                            Configuring the RAS server
WAN support                                             Configuring NetBEUI on the RAS server
Protocol                                                RAS gateways and routers
Security                                                Configuring TCP/IP on the RAS server
RAS Installation                                        RAS protocol status
Configuration files                                     Authentication
The RAS client user interface                           Client security
Configuring a RAS client                                Server security
Client protocol settings                                Call back security
Connecting to NT 3.1 RAS servers                        Troubleshooting
The RAS server administrative interface


Windows version available
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements 13MBs



$
    Support Fundamentals for Windows NT 3.5x: Remote Access Service
#
    ntras
$ #
      Support Fundamentals for Windows NT 3.5x: Printing from Windows NT


Course duration:        4 hours


Audience:               Windows NT power-users, technical support personnel, system engineers and
                        integration specialists


Prerequisites:          Familiarity with the Microsoft Windows or Windows NT environment and an
                        understanding of operating system fundamentals


Course aim
To provide an introduction to the support of Windows NT 3.5x


Learning objectives
After taking this course the user should be able to
      describe the NT printing model
      describe the NT printer driver components
      use Print Manager
      perform advanced printer configuration


Topics covered
NT printing terminology                                 Connecting v creating printers
The NT printing model                                   Specifying printer details
Printing from non-Windows applications                  Separator files
The print processor                                     Implementing printer pools and priorities
The print spooler                                       Setting user permissions
The router                                              Assigning a form to a paper tray
NT print monitors                                       Intel-based printer drivers on RISC platforms
NT as a LPD server                                      Printer component storage
Installing printer drivers                              Manual Registry entries
Connecting to a printer                                 Common printing problems
Connecting to a UNIX printer                            Troubleshooting guidelines
Creating a printer


Windows version available
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements 22MBs

$
    Support Fundamentals for Windows NT 3.5x: Printing from Windows NT
#
    ntpfw
$ #
      Support Fundamentals for Windows NT 3.5x: Troubleshooting


Course duration:            6 hours


Audience:                   Windows NT power-users, technical support personnel, system engineers and
                            integration specialists


Prerequisites:              Familiarity with the Microsoft Windows or Windows NT environment and an
                            understanding of operating system fundamentals


Course aim
To provide an introduction to the support of Windows NT 3.5x


Learning objectives
After taking this course the user should be able to
          describe the NT boot sequence
          locate and change NT boot information
          troubleshoot the boot sequence
          create emergency repair and boot disks
          describe the function of NT diagnostic utilities
          describe the various troubleshooting resources


Topics covered
Boot files                                                     The emergency repair process
Intel boot sequence                                            Creating a boot disk
RISC boot sequence                                             Diagnostic utilities
NT load phases                                                 Event Viewer
Boot information in the Registry                               Event details
LastKnownGood configuration                                    Windows NT Diagnostic Utility
Components of BOOT.INI                                         System stop dump
Switches in BOOT.INI                                           Categories of NT errors
ARC naming conventions                                         TechNet
Editing BOOT.INI                                               CompuServe
Troubleshooting BOOT.INI problems                              Internet
The effects of missing boot files                              Microsoft Download Library
Creating an emergency repair disk


Windows version in development

$
    Support Fundamnetals for Windows NT 3.5x: Troubleshooting
#
    nttro
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements
$ #
      Support Windows Nt Workstation 3.5x: Installing and Upgrading


Course duration:         8 hours


Audience:                Windows NT power-users, technical support personnel, system engineers and
                         integration specialists


Prerequisites:           Courses from the group Support Fundamentals for Windows NT 3.5x


Course aim
To provide the necessary training for the support of Windows NT Workstation 3.5x


Learning objectives
After taking this course the user should be able to
      install Windows NT Workstation in multiple configurations
      choose between the workgroup and the domain model
      migrate from the workgroup to the domain model


Topics covered
Hardware requirements                                     Installing on different platforms
Overview of setup process                                 Troubleshoting the installation process
Integrating with MS-DOS & OS/2                            Removing NT Workstation 3.5x
Integrating with Windows 3.x                              Logging on
The migration process                                     Locking a computer
Media types                                               Shutting down a computer
The setup boot disks                                      Changing a password
Using the WINNT.EXE program                               Setting up and modifying screen groups
Express v custom setup                                    Limitations of the workgroup model
Required setup information                                Benefits of the domain model
Automatic hardware detection                              Domain organization
Disk partitioning                                         Joining a domain
Disk space limitations                                    Domain membership changes
Selecting a file system                                   Logging into a domain
The emergency repair disk                                 Accessing server resources
Installing NT Workstation from disks or CD                User profiles in a domain
Installing NT Workstation over the network                Troubleshooting domain problems




$
    Support Windows Nt Workstation 3.5x: Installing and Upgrading
#
    ntwiau
Windows version in development
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements
$ #
      Support Windows NT Workstation 3.5x: Interoperability


Course duration:        6 hours


Audience:               Windows NT power-users, technical support personnel, system engineers and
                        integration specialists


Prerequisites:          Courses from the group Support Fundamentals for Windows NT 3.5x


Course aim
To provide the necessary training for the support of Windows NT Workstation 3.5x


Learning objectives
After taking this course the user should be able to
      list the networks which are supported by NT
      install and configure interoperabily with NetWare
      implement and configure TCP/IP
      implement and configure DHCP
      troubleshoot interoperability and connection problems


Topics covered
Supported networks                                          Printing to a NetWare print queue
NWLink architecture                                         Changing a password on a NetWare Server
CSNW architecture                                           TCP/IP configuration parameters
Installing NWLink and CSNW                                  Configuring TCP/IP
Setting the NWLink frame type                               Testing TCP/IP
Choosing the preferred NetWare server                       DHCP configuration parameters
Configuring the search order                                Configuring DHCP
Changing the preferred server and print                     Testing DHCP
     options                                                Common connection problems
Connecting to NetWare file resources
Connecting to a NetWare print server


Windows version in development
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements



$
    Support Windows NT Workstation 3.5x: Interoperability
#
    ntwint
$ #
      Support Windows NT Workstation 3.5x: Running Applications


Course duration:       6 hours


Audience:              Windows NT power-users, technical support personnel, system engineers and
                       integration specialists


Prerequisites:         Courses from the group Support Fundamentals for Windows NT 3.5x


Course aim
To provide the necessary training for the support of Windows NT Workstation 3.5x


Learning objectives
After taking this course the user should be able to
      outline the subsystem architecture of NT
      describe the Win32 subsystem
      explain how Windows 3.x applications are supported
      describe the OS/2 subsystem
      describe the POSIX subsystem
      describe NT application platform independence


Topics covered
NT subsystem architecture                               Win16 WOW's virtual address space
Running Win32-based applications                        Configuration integrity of the WOW VDM
OLE 2 and OpenGL                                        Running OS/2 applications
Running MS-DOS-based applications                       Configuring the OS/2 subsystem
MS-DOS virtual device drivers                           Running POSIX applications
Configuring the MS-DOS VDM                              Running applications on different platforms
Running Windows 3.x-based applications                  Running applications in multiple subsystems
The NT WOW environment                                  Prioritizing applications
A Win16 application in its own memory space             Troubleshooting application problems


Windows version in development
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements




$
    Support Windows NT Workstation 3.5x: Running Applications
#
    ntwrap
$ #
      Support Windows NT Workstation 3.5x: Optimizing for Performance


Course duration:       4 hours


Audience:              Windows NT power-users, technical support personnel, system engineers and
                       integration specialists


Prerequisites:         Courses from the group Support Fundamentals for Windows NT 3.5x


Course aim
To provide the necessary training for the support of Windows NT Workstation 3.5x


Learning objectives
After taking this course the user should be able to
      describe performance criteria and categories
      explain how NT automatically optimizes
      describe how manual optimization is performed
      describe how Performance Monitor is used


Topics covered
Performance categories                                  Changing foreground and background
Avoiding fragmentation of physical memory                    responsiveness

Multiprocessing                                         Optimizing disk storage

Prioritizing threads and processes                      Objects and object counters

Caching disk requests                                   Key objects to watch

Striping data sets                                      Creating a chart

Optimizing virtual memory paging files                  Interpreting charts
Changing the paging file size                           Identifying performance bottlenecks


Windows version in development
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements




$
    Support Windows NT Workstation 3.5x: Optimizing for Performance
#
    ntwopt
$ #
      Support Windows NT Server 3.5x: Installing and Upgrading


Course duration:        8 hours


Audience:               Windows NT power-users, technical support personnel, system engineers and
                        integration specialists


Prerequisites:          Courses from the group Support Fundamentals for Windows NT 3.5x


Course aim
To provide the necessary training for the support of Windows NT Server 3.5x


Learning objectives
After taking this course the user should be able to
      install Windows NT Server 3.5x in multiple configurations
      upgrade from Windows NT 3.1 or Windows NT Advanced Server 3.1
      install over a network
      troubleshoot the installation and upgrade process


Topics covered
Hardware requirements                                       Setup on ARC-compliant computers
The roles of domain servers                                 Default protocols
Planning a domain                                           Removing Windows NT Server
Selecting a file system                                     Installation troubleshooting
Express v custom setup                                      Upgrading from Windows NT 3.1
Required setup information                                  Windows NT 3.1 upgrade possibilities
Installation methods                                        The upgrade process
Using the WINNT.EXE program                                 Updating printer drivers
Domain issues                                               Configuring dual-boot systems
Installing from disks or CD                                 Upgrade issues and troubleshooting
Installing over a network


Windows version in development
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements




$
    Support Windows NT Server 3.5x: Installing and Upgrading
#
    ntsiau
$ #
      Support Windows NT Server 3.5x: Configuration and Administration


Course duration:         8 hours


Audience:                Windows NT power-users, technical support personnel, system engineers and
                         integration specialists


Prerequisites:           Courses from the group Support Fundamentals for Windows NT 3.5x


Course aim
To provide the necessary training for the support of Windows NT Server 3.5x


Learning objectives
After taking this course the user should be able to
      manage directory replication
      describe the benefits of RAID
      implement striping and mirroring
      configure fault tolerance
      establish trust relationships
      manage global groups


Topics covered
Replication components                                   Saving and restoring the Registry
Preparing for export                                     Trusting v trusted domains
Preparing for import                                     Planning considerations
Managing replication for the export server               Non-transitive trusts
Managing replication for the export computer             Setting up a one-way trust
Stopping replication                                     Setting up a two-way trust
RAID systems                                             Granting permissions across trusts
Raid level 0 - disk striping                             Pass-through authentication
Raid level 1 - disk mirroring                            Testing trust relationships
Raid level 5 - disk striping with parity                 Troubleshooting trust relationships
Mirroring v stripe sets with parity                      Global group membership
Sector sparing                                           Groups in management
Configuring fault tolerance                              Groups strategy
Fault tolerance data recovery                            Creating global groups
Creating a fault tolerance boot diskette                 Special groups


$
    Support Windows NT Server 3.5x: Configuration and Administration
#
    ntscaa
Windows version in development
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements
$ #
      Supporting Windows NT Server 3.5x: Implementing and Managing Domains


Course duration:        8 hours


Audience:               Windows NT power-users, technical support personnel, system engineers and
                        integration specialists


Prerequisites:          Courses from the group Support Fundamentals for Windows NT 3.5x


Course aim
To provide the necessary training for the support of Windows NT Server 3.5x


Learning objectives
After taking this course the user should be able to
      describe the role of domains
      manage domains
      describe the Net Logon service
      use User Manager for Domains
      use User Profile Editor
      implement the four domain models


Topics covered
Server Manager                                          Types of server-based profiles
Adding and removing computers                           Creating user-profiles
Promoting and synchronizing domain                      Domain planning considerations
     controllers                                        The single domain model
Managing server properties and services                 The master domain model
Managing user sessions                                  Using groups in a master domain
Managing shared resources                               Implementing groups in a master domain
Managing resources in use                               Trust relationships in a multiple master domain
Domain synchronization over a slow WAN link             Groups in a multiple master domain
User account database replication                       Implementing groups in a multiple master
Account properties                                           domain
Managing user and group accounts                        Trust relationships in a complete trust domain
Managing accounts outside the domain                    Implementing groups in a complete trust
Profile contents                                             domain
Server-based profiles                                   Picking the right domain model



$
    Supporting Windows NT Server 3.5x: Implementing and Managing Domains
#
    ntsimd
Windows version in development
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements
$ #
      Supporting Windows NT Server 3.5x: Interoperability


Course duration:         8 hours


Audience:                Windows NT power-users, technical support personnel, system engineers and
                         integration specialists


Prerequisites:           Courses from the group Support Fundamentals for Windows NT 3.5x


Course aim
To provide the necessary training for the support of Windows NT Server 3.5x


Learning objectives
After taking this course the user should be able to
       describe how DOS and Windows clients are supported
       describe how NT clients can be administered
       describe how NT can be administered from a client
       integrate NetWare clients
       install and configure the Gateway service for NetWare
       install and configure services for Macintosh
       describe Macintosh-accessible volumes


Topics covered
NT Server 3.5 clients                                        Configuring NWLink frame types
Network Client 3.0 for MS-DOS                                Network topologies
LAN Manager 2.x clients                                      Direct hosting and network direct hosting
Windows clients                                              Server bindings
Connectivity utilities                                       Workstation bindings
Using Network Client Administrator                           Installing and monitoring NWLink
Making a network installation startup disk                   Preparing and installing GSNW
Making an installation disk set                              Configuring GSNW
Client-based network administration tools                    Configuring a NetWare gateway
Win32s                                                       Services for Macintosh - installation
NT Server tools for Win16 clients                            Services for Macintosh - configuration
NT Server tools for Win32 clients                            Configuration options
Installing client software                                   Services for Macintosh - printing
NWLink - features and terminology                            Configuration rules


$
    Supporting Windows NT Server 3.5x: Interoperability
#
    ntsint
Creating a Macintosh-accessible volume             Network-level security
File names on a Macintosh-accessible volume        Logons
File-level security                                Microsoft authentication
Setting permissions


Windows version in development
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements
$ #
      Supporting Windows NT Server 3.5x: Migration from Novell NetWare


Course duration:          3 hours


Audience:                 Windows NT power-users, technical support personnel, system engineers and
                          integration specialists


Prerequisites:            Courses from the group Support Fundamentals for Windows NT 3.5x


Course aim
To provide the necessary training for the support of Windows NT Server 3.5x


Learning objectives
After taking this course the user should be able to
      plan a migration from Novell NetWare
      configure the migration tool
      implement a migration


Topics covered
NetWare specific considerations
What is migrated?
NetWare rights v NT permissions
User and group options
File options
Saving and restoring a configuration
Log files
        Trial migration


Windows version in development
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements




$
    Supporting Windows NT Server 3.5x: Migration from Novell NetWare
#
    ntsmnn
$ #
      Support Windows NT Server 3.5x: Implementing TCP/IP


Course duration:        4 hours


Audience:               Windows NT power-users, technical support personnel, system engineers and
                        integration specialists


Prerequisites:          Courses from the group Support Fundamentals for Windows NT 3.5x


Course aim
To provide the necessary training for the support of Windows NT Server 3.5x


Learning objectives
After taking this course the user should be able to
      describe the TCP/IP protocol
      describe Microsoft’s implementation of TCP/IP
      install Microsoft TCP/IP
      describe the DHCP protocol
      describe WINS


Topics covered
Heterogeneous networking
TCP/IP
Microsoft TCP/IP
TCP/IP functions and services
TCP/IP protocol suite
TCP/IP utilities
TCP/IP configuration parameters
TCP/IP installation
TCP/IP manual configuration
Testing TCP/IP with ping
Installing and configuring TCP/IP services
What is DHCP?
Why use DHCP?
DHCP client platforms
What is WINS?
WINS client platforms


$
    Support Windows NT Server 3.5x: Implementing TCP/IP
#
    ntstcp
Windows version in development
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements
$ #
      Support Windows NT Server 3.5x: Using Windows NT Browser


Course duration:       2 hours


Audience:              Windows NT power-users, technical support personnel, system engineers and
                       integration specialists


Prerequisites:         Courses from the group Support Fundamentals for Windows NT 3.5x


Course aim
To provide the necessary training for the support of Windows NT Server 3.5x


Learning objectives
After taking this course the user should be able to
      describe the Browser service
      use Browser


Topics covered
Types of Browser
Browsing a WAN
Synchronizing master browsers
Domain master Browser failures
Synchronizing master browsers
Browsing a TCP/IP internet
LAN Manager interoperability
Browsing domains


Windows version in development
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements




$
    Support Windows NT Server 3.5x: Using Windows NT Browser
#
    ntsuwb
$ #
      Supporting Windows NT Server 3.5x: Optimizing for Performance


Course duration:        6 hours


Audience:               Windows NT power-users, technical support personnel, system engineers and
                        integration specialists


Prerequisites:          Courses from the group Support Fundamentals for Windows NT 3.5x


Course aim
To provide the necessary training for the support of Windows NT Server 3.5x


Learning objectives
After taking this course the user should be able to
      describe performance criteria and categories
      use the Performance Monitor utility
      measure resource demand
      optimize network performance
      optimize Windows NT Server


Topics covered
Performance categories                                  Identifying performance bottlenecks
Optimization terms                                      Monitoring network activity
Performance Monitor objects                             Optimizing network hardware
Counters                                                Managing accounts outside the domain
Viewing Performance Monitor data                        Optimizing the NT Workstation service
Processor activity                                      Optimize the virtual-memory paging file
Monitoring the processor                                Monitoring the server
Using Performance Monitor tools                         Raw mode data transfer
Disk activity                                           Core mode data transfer
Server memory                                           General guidelines


Windows version in development
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements




$
    Supporting Windows NT Server 3.5x: Optimizing for Performance
#
    ntsofp
$ #
      NetWare 4.1 Administration: Accessing Basic Network Services


Course duration:         9 hours


Audience:                New users and NetWare system administrator beginners; CNA and CNE
                         candidates.


Prerequisites:           Students should have a basic understanding of personal computers, operating
                         systems and networking technology.


Course aim
To introduce the student to the basic services available in a NetWare 4.1 network


Learning objectives
After taking this course, the user should be able to
      describe the physical components and their functions of a NetWare 4.1 network
      describe the role of NetWare Directory Services (NDS) in accessing and managing network
        services
      load workstation software to access the network from a DOS workstation
      map network and search drives
      navigate the file system
      execute an application from the network
      create, save and share a data file
      access network printing
      set up print job redirection
      print a document


Topics covered
The network and NetWare                                   Displaying file system information
Introduction to NetWare Directory Services                Working with files and directories
      (NDS)                                               Accessing the file system
Understanding directory tree components                   Mapping network drives with MAP
Browsing an NDS tree                                      Accessing volumes
Enabling the network communication                        Mapping drives to volumes
Network connection terms and concepts                     Accessing directories
Logging in to the network and login concepts              Mapping to a directory map object
Introduction to network file system                       Creating drive mappings
NetWare command line utilities


$
    NetWare 4.1 Administration: Accessing Basic Network Services
#
    n4abns
Mapping with NetWare user tools for                   Using CAPTURE
     Windows.                                         Sending a print job to a network printer
Network printing overview                             Managing printer connections with NetWare
Print job redirection                                 User Tools


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 20MBs
$ #
      NetWare 4.1 Administration: Configuring Basic Network Services


Course duration:        10 hours


Audience:               New users and NetWare system administrator beginners; CNA and CNE
                        candidates.


Prerequisites:          Students should have a basic understanding of personal computers, operating
                        systems and networking technology and they should have completed the course
                        NetWare 4.1 Administration: Accessing Basic Network Services.


Course aim
To allow students to configure the basic services available in a NetWare 4.1 network


Learning objectives
After taking this course, the user should be able to
      create a user object
      set login security for a user account
      plan and set up a network file system
      salvage and purge files
      set up volume and directory space limitations
      manage file and directory trustee rights
      use the Inherited Rights Filter (IRF)
      manage file and directory attributes
      execute console commands and load NetWare Loadable Modules (NLMs)
      access the server from a remote console
      describe NetWare server security strategies
      define NDS printing objects
      bring up a print server
      connect a printer to the network
      perform basic printing maintenance
      modify print queue users and notification lists


Topics covered
User object management                                    Setting and confirming login security
Creating and modifying user objects and                   Planning a network file system
      property values                                     Designing and managing a directory structure
Network security                                          NetWare Administrator

$
    NetWare 4.1 Administration: Configuring Basic Network Services
#
    n4cbns
Managing volume space usage                           Planning and implementing file system
How file system security works                              security

Viewing rights information from the DOS               Implementing file system rights
      prompt                                          Define console commands and NLMs
Calculating effective rights                          Accessing the server console from a
Granting rights, setting IRFs, and viewing                 workstation
      effective rights                                Protecting your server
Planning system rights                                Accessing your server remotely
Planning directory and file rights and IRF            Creating and configuring printing objects
Planning attribute security                           Activating the print server and connecting a
Managing directory and file attributes with                 printer to the network
    NetWare Administrator                             Managing network print services
Understanding security                                Managing network printing
                                                      Customizing print jobs


Windows version in development
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 26MBs
 $ #
       NetWare 4.1 Administration: Automating the User Environment


 Course duration:        6 hours


 Audience:               New users and NetWare system administrator beginners; CNA and CNE
                         candidates.


 Prerequisites:          Students should have a basic understanding of personal computers, operating
                         systems and networking technology and they should have completed the
                         NetWare 4.1 Administration courses Accessing Basic Network Services and
                         Configuring Basic Network Services.


 Course aim
 To automate the connection and login processes in a NetWare 4.1 network


 Learning objectives
After taking this course, the user should be able to
       automate the network connection process
       automate the login process
       modify the AUTOEXEC.BAT file
       modify the CONFIG.SYS file
       modify the NET.CFG file
       automate the setup of the correct network environment by creating login scripts
       create custom menus


 Topics covered
 User environment automation                               Container login scripts
 Planning workstation configuration files                  Profile login script and user login script
 Installing network connection and client                  Creating a container login script
        software                                           Creating a user login script
 Installing NetWare client software for DOS and            Menu overview and components
        MS windows
                                                           Menu commands and options
 Customizing the network connection
                                                           Planning a custom menu
 Login script overview
                                                           Entering, compiling, and debugging a menu
 Designing login scripts


 Windows version in development
 Course incorporates: Test, Full hands-on simulation



 $
     NetWare 4.1 Administratio: Automating the User Environment
 #
     n4aue
Hard Disk Requirements 13MBs
$ #
      NetWare 4.1 Administration: Managing NetWare Directory Services


Course duration:         6 hours


Audience:                New users and NetWare system administrator beginners; CNA and CNE
                         candidates.


Prerequisites:           Students should have a basic understanding of personal computers, operating
                         systems and networking technology and they should have completed the
                         NetWare 4.1 Administration courses Accessing Basic Network Services,
                         Configuring Basic Network Services and Automating the User Environment.


Course aim
To manage a NetWare Directory Services environment


Learning objectives
After taking this course, the user should be able to
      use and manage a multi-context NetWare Directory Services environment
      describe context, current context, object naming rules, and bindery emulation
      use and manage basic network services in a multi-context NetWare Directory Services
        environment
      describe NDS security
      list default NDS rights assignments
      list guidelines for managing NDS security
      grant Object, All Property and Selected Property rights
      set Inherited Rights Filters


Topics covered
NDS security                                               Introduction to accessing resources in the
Object trustees and rights and property rights                   directory tree
NDS inheritance, blocking inherited rights,                How the directory tree affects resource access
     security equivalence, and effective rights            Implementing NDS naming
Discovering object trustees, object rights, and            Browsing the directory tree with CX
     property rights                                       Accessing resources in other contexts
NDS default rights                                         How the directory tree affects resource setup
Guidelines for implementing NDS security                   Guidelines for setting up resources
Making trustee assignments                                 Setting up access to resources in another
How the directory tree affects the network and                   container
     NDS planning


$
    NetWare 4.1 Administration: Managing NetWare Directory Services
#
    n4mnds
How the directory tree affects user                   Managing current context
     environment automation                           Adding correct object naming to a login script


Windows version in development
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 22MBs
$ #
      NetWare 4.1 Administration: Performing Administrative Tasks


Course duration:       5 hours


Audience:              New users and NetWare system administrators beginners; CNA and CNE
                       candidates


Prerequisites:         Students should have a basic understanding of personal computers, operating
                       systems and networking technology and they should have completed the
                       NetWare 4.1 Administration courses Accessing Basic Network Services,
                       Configuring Basic Network Services, Automating the User Environment and
                       Managing NetWare Directory Services.


Course aim
To describe the backup, restore and messaging features in NetWare 4.1


Learning objectives
After taking this course, the user should be able to
      use SBACKUP to back up and restore NDS
      use SBACKUP to back up and restore file system information
      set up NetWare messaging services
      manage messaging accounts and distribution lists
      manage personal E-mail with FirstMail


Topics covered
Storage management services
Summarizing steps in backing up
Using messaging services
Installing MHS services for NetWare 4.1
Assigning mailboxes to NDS objects
Using FirstMail to send and receive E-Mail
Identifying and describing MHS services installation
Assigning mailboxes to NDS objects
Sending and receiving E-Mail using FirstMail


Windows version in development
Course incorporates: Test, Full hands-on simulation




$
    NetWare 4.q Administration: Performing Administrative Tasks
#
    n4pat
Hard Disk Requirements 15MBs
$ #
  NetWare 4.1 Advanced Administration: NDS Design, Administration and
Security


Course duration:        9 hours


Audience:               Experienced network administrators who have completed the NetWare 4.1
                        Administration course


Prerequisites:          Students should have completed the NetWare 4.1 Administration suite of
                        courses.


Course aim
To design, administer and secure NetWare Directory Services in a NetWare 4.1 environment


Learning objectives
After taking this course, the user should be able to
      use Novell on-line documentation
      perform server startup procedures
      maintain server configuration files
      determine the directory tree structure
      list directory tree naming conventions
      create several users at one time
      apply trustee assignments to containers
      implement Inherited Rights Filters
      create NDS security strategies


Topics covered
Executing the server startup process                     Supplying object names
Server configurations files                              UIMPORT
Server batch files                                       NDS security
Benefits of an effective directory tree design           Network administration
Components of directory design                           Centralized v distributed administration
Structural model                                         Administrative accounts
Naming standards                                         Rights assignments
Implementation method                                    Troubleshooting NDS rights
Design a directory tree                                  Troubleshooting NDS security
Merging directory trees                                  Network auditing
Navigating the directory tree

$
    NetWare 4.1 Advanced Administration: NDS Design, Administration and Security
#
    n4anda
Windows version in development
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 27.5MBs
$ #
      NetWare 4.1 Advanced Administration: NDS Partitions and Replicas


Course duration:        6 hours


Audience:               Experienced network administrators who have completed the NetWare 4.1
                        Administration courses


Prerequisites:          Students should have completed the NetWare 4.1 Administration suite of courses
                        and the NetWare 4.1 Advanced Administration: NDS Design, Administration and
                        Security course.


Course aim
To determine strategies and guidelines for partitioning, replicating, and distributing the directory
database


Learning objectives
After taking this course, the user should be able to
      partition the directory database
      replicate the directory database
      distribute the directory database
      configure servers to synchronize time on a NetWare 4.1 network
      create a detailed NDS design
      troubleshoot NDS replica loss


Topics covered
Partitions                                                 Moving container objects
Partition root container                                   Time synchronization
Partitioning a directory tree                              Securing NDS
Parent and child partitions                                Create a detailed NDS design
Replicas                                                   Troubleshooting NDS
Viewing partitions and replicas                            Managing directory database inconsistencies
Replica tables                                             Managing server downtime


Windows version in development
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 28MBs



$
    NetWare 4.1 Advanced Administration: NDS Partitions and Replicas
#
    n4anpr
$ #
  NetWare 4.1 Advanced Administration: Managing the NetWare 4.1
Environment


Course duration:        6 hours


Audience:               Experienced network administrators who have completed the NetWare 4.1
                        Administration courses


Prerequisites:          Students should have completed the NetWare 4.1 Administration suite of courses
                        and the NetWare 4.1 Advanced Administration: NDS Design, Administration and
                        Security and NDS Partitions and Replicas courses.


Course aim
To provide the student with the knowledge and skills needed to manage the NetWare 4.1 environment


Learning objectives
After taking this course, the user should be able to
      integrate NetWare 3 resources with NetWare 4.1 utilities
      manage NetWare 3 resources with NetWare 4.1 utilities
      install and configure the NetWare DOS Requester for diverse clients
      configure multiple protocols with the NetWare 4.1 server
      configure messaging with the NetWare 4.1 server
      identify options for configuring the NetWare 4.1 server


Topics covered
Bindery services
Using a NetWare 4.1 server from a NETX client
NetWare Administrator
Configuring the server for diverse clients
NetWare 4.1 internetworking software
NetWare MPR 3.0
INETCFG
Messaging services
Assigning mailboxes to NDS objects
FirstMail
Internationalization


Windows version in development

$
    NetWare 4.1 Advanced Administration: Managing the NetWare 4.1 Environment
#
    n4amne
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 26.5MBs
$ #
      NetWare 4.1 Advanced Administration: Network and Server Optimization


Course duration:        5 hours


Audience:               Experienced network administrators who have completed the NetWare 4.1
                        Administration courses


Prerequisites:          Students should have completed the NetWare 4.1 Administration suite of courses
                        and the NetWare 4.1 Advanced Administration: NDS Design, Administration and
                        Security, NDS Partitions and Replicas and Managing the NetWare 4.1
                        Environment courses.


Course aim
To show how to optimize network and server performance in a NetWare 4.1 environment


Learning objectives
After taking this course, the user should be able to
      describe NetWare 4.1 memory management architecture
      interpret the MONITOR statistics screen
      monitor and modify file and directory cache performance
      view and modify server and packet parameters
      define and enable memory suballocation
      list the steps to enable file compression
      enable and manage the Packet Burst protocol
      enable and manage Large internet Packets (LIPS)


Topics covered
NetWare 4.1 memory management                             Disk drivers and controllers
Memory allocation                                         Turbo FAT indexing
Memory deallocation and garbage collection                Optimizing disk space
Memory protection                                         Block suballocation
MONITOR statistics                                        File compression
Cache, processor and memory utilization                   Packet Burst protocol
Server packets and buffers                                Large Internet Packets (LIPs)
Network interface board statistics


Windows version in development
Course incorporates: Test, Full hands-on simulation


$
    NetWare 4.1 Advanced Administration: Network and Server Optimization
#
    n4anso
Hard Disk Requirements 11.5MBs
$ #
      NetWare 4.1 Installation and Configuration: Installing and Upgrading


Course duration:        9 hours


Audience:               Experienced network administrators. CNE candidates.


Prerequisites:          Students should have completed the NetWare 4.1 Administration and NetWare
                        4.1 Advanced Administration OR the NetWare 3 to 4.1 Update suites of courses.


Course aim
To familiarize the student with NetWare 4.1 installation


Learning objectives
After taking this course, the user should be able to
      compare the different types of upgrade and migration to NetWare 4.1
      upgrade NetWare 3.12 to NetWare 4.1
      compare simple and custom installation
      perform a NetWare 4.1 simple installation
      use the MIGRATE utility to migrate data from a NetWare 3.12 server to a NetWare 4.1 server
      perform a NetWare 4.1 custom installation
      install and configure the Novell on-line documentation


Topics covered
NetWare 4.1 Installation program                           Installing NetWare 4.1
Across-the-wire migration                                  Migrating from NetWare 3.1x to NetWare 4.1
Same-server migration                                      Across-the-wire prerequisites
In-place upgrade                                           Across-the-wire steps
Hardware and software requirements for                     Custom installation steps
     NetWare 4.1                                           Modifying volume parameters
Upgrade prerequisites                                      Volume block size
Installation files and terms                               Install NetWare 4.1 using custom installation
Upgrade steps                                              Integrating multiple protocols
Upgrade NetWare 3.12 to NetWare 4.1                        Novell on-line documentation
Comparing simple and custom installation
Installation steps


Windows version in development
Course incorporates: Test, Full hands-on simulation

$
    NetWare 4.1 Installation and Configuration: Installing and Upgrading
#
    n4ici
Hard Disk Requirements 27MBs
$ #
  NetWare 4.1 Installation and Configuration: Configuring and Managing
Networks


Course duration:        9 hours


Audience:               Experienced network administrators; CNE candidates


Prerequisites:          Students should have completed the NetWare 4.1 Administration and NetWare
                        4.1 Advanced Administration OR the NetWare 3 to 4.1 Update suites of courses.


Course aim
To familiarize the student with the configuration and management of NetWare 4.1 networks


Learning objectives
After taking this course, the user should be able to
      create and manage networks users
      modify the users’ parameters
      implement security
      provide access to resources
      configure and troubleshoot the NetWare Directory Services
      manage the NetWare 4.1 operating system
      apply strategies for designing and installing NetWare 4.1
      install NetWare for Macintosh on the NetWare 4.1 server


Topics covered
Configuring a NetWare 4.1 Environment                      SET commands
NetWare Directory Services                                 Evaluating server statistics
Viewing replicas                                           Evaluating a disk system
Merging directory trees                                    Analyzing the path of read and write requests
Understanding replica types after the merge                Managing a network
Moving an NDS container                                    Troubleshooting server performance problems
Creating partitions and replicas                           Baselining and evaluating a server
Recovering from a failed master replica                    Interpreting MONITOR and optimizing
Bindery services                                                 performance

Setting bindery context                                    Strategies for designing NetWare 4.1 networks

Memory allocation                                          Installation and maintenance strategies
Defining performance components                            NetWare for Macintosh
                                                           Installing NetWare for Macintosh

$
    NetWare 4.1 Installation and Configuration: Configuring and Managing Networks
#
    n4iccm
Configuring NetWare for Macintosh services
Installing Macintosh client software
Windows version in development
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 24MBs
$ #
      NetWare 4.1 Design and Implementation: Determining the Project Approach


Course duration:            6 hours


Audience:                   Network service providers seeking to make NetWare 4.1 an area of strength.
                            CNE candidates.


Prerequisites:              You should have completed either of the following groups of courses: NetWare
                            4.1 Administration, NetWare 4.1 Advanced Administration and NetWare 4.1
                            Installation and Configuration OR NetWare 3 to 4.1 Update and NetWare 4.1
                            Installation and Configuration.


Course aim
To preview the process for designing NetWare 4.1 networks


Learning objectives
After taking this course, the user should be able to
      identify the sequence of tasks in the NetWare 4.1 design and implementation process
      determine the dependencies for each task
      identify roles in a project team
      determine the expectations, concerns and priorities for each role
      identify the strategies required to effectively create a design and implementation strategy
      define the scope of the NetWare 4.1 implementation and design project
      assess a company situation for factors that affect design in order to set project expectations


Topics covered
Identifying design phases
Case company organization structure
Case company resource information
Case company network infrastructure
Define roles in a project team
Establish project team expectations
Identify critical factors
Identify design expectations


Windows version in development
Course incorporates: Test



$
    NetWare 4.1 Design and Implementation: Determining the Project Approach
#
    n4dipa
Hard Disk Requirements
$ #
      NetWare 4.1 Design and Implementation: NDS Directory Tree Structure


Course duration:         6 hours


Audience:                Network service providers seeking to make NetWare 4.1 an area of strength.
                         CNE candidates.


Prerequisites:           You should have completed either of the following groups of courses: NetWare
                         4.1 Administration, NetWare 4.1 Advanced Administration and NetWare 4.1
                         Installation and Configuration OR NetWare 3 to 4.1 Update and NetWare 4.1
                         Installation and Configuration. The course NetWare 4.1 Design and
                         Implementation: Determining the Project Approach.


Course aim
To learn and practice the principles of directory tree design


Learning objectives
After taking this course, the user should be able to
      create a naming standards document
      draw the structure for the upper layers of the directory tree
      draw a first draft of the lower layers in the directory tree
      modify the directory tree to reflect a centralized or decentralized administration approach
      verify that that all containers in a draft directory tree are appropriately placed for efficient
        partitioning
      place leaf objects in the directory tree to facilitate efficient user access


Topics covered
Creating a naming standards document
Drawing the upper layers of the directory tree
Drawing the lower layers of the directory tree
Determining the administration approach
Assessing other design considerations
Create the directory tree structure


Windows version in development
Course incorporates: Test


Hard Disk Requirements



$
    NetWare 4.1 Design and implementation: NDS Directory Tree Structure
#
    n4dinds
$ #
      NetWare 4.1 Design and Implementation: Design Strategies


Course duration:        8 hours


Audience:               Network service providers seeking to make NetWare 4.1 an area of strength.
                        CNE candidates.


Prerequisites:          You should have completed either of the following groups of courses: NetWare
                        4.1 Administration, NetWare 4.1 Advanced Administration and NetWare 4.1
                        Installation and Configuration OR NetWare 3 to 4.1 Update and NetWare 4.1
                        Installation and Configuration. The NetWare 4.1 Design and Implementation
                        courses Determining the Project Approach and NDS Directory Tree Structure.


Course aim
To design partition, time synchronization, accessibility and migration strategies.


Learning objectives
After taking this course, the user should be able to
      assess a company scenario to determine where to draw partition boundaries on the directory tree
        structure
      determine how default replica placement should be modified
      adapt replica the placement plan to accommodate additional considerations
      create a table showing appropriate replica placement on servers for each partition
      use guidelines to determine the configuration of time server types
      use guidelines to determine the method of communicating time across the network
      analyze accessibility needs
      design administrative strategies
      create a security strategy that can be used by network administrators
      develop a strategy for mobile users
      create migration strategies


Topics covered
Form partition boundaries
Plan replica placement
Determining time synchronization needs
Determining the time communication method
Evaluating users accessibility needs
Creating accessibility guidelines for network resources
Designing administrative strategies

$
    NetWare 4.1 Design and Implementation: Design Strategies
#
    nedids
Mobile user accessibility
Migrating clients
Migrating servers


Windows version in development
Course incorporates: Test


Hard Disk Requirements
$ #
      NetWare 4.1 Design and Implementation: Implementation Schedules


Course duration:         6 hours


Audience:                Network service providers seeking to make NetWare 4.1 an area of strength.
                         CNE candidates.


Prerequisites:           You should have completed either of the following groups of courses: NetWare
                         4.1 Administration, NetWare 4.1 Advanced Administration and NetWare 4.1
                         Installation and Configuration OR NetWare 3 to 4.1 Update and NetWare 4.1
                         Installation and Configuration. The NetWare 4.1 Design and Implementation
                         courses Determining the Project Approach, NDS Directory Tree Structure and
                         Design Strategies.


Course aim
To create implementation schedules


Learning objectives
After taking this course, the user should be able to
      give the proper sequence of tasks to implement a NetWare 4.1 network
      set timelines and milestones for the implementation of a NetWare 4.1 network
      design a directory tree structure with associated partition, replica, time synchronization and
        accessibility plans
      develop a migration strategy and implementation schedule for NetWare 4.1


Topics covered
Workstation tasks
Lab tasks
Server tasks
Directory tree tasks
Prototype installation
Pilot installation and migration
Migration
Timelines and milestones
Needed resources
Design scenarios


Windows version in development
Course incorporates: Test

$
    NetWare 4.1 Design and Implementation: Implementation Schedules
#
    n4diis
Hard Disk Requirements
$ #
      Networking Technologies: Networking Principles


Course duration:        8 hours


Audience:               CNE candidates


Prerequisites:          A basic knowledge of microcomputer technologies


Course aim
To introduce the history and general principles of networking, to define the terms LAN, MAN, and WAN,
and to identify required computer networking elements


Learning objectives
After taking this course, the user should be able to
      describe centralized computing, distributed computing, and collaborative computing
      define and contrast the classifications local area network (LAN), metropolitan area network
        (MAN), and wide area network (WAN)
      name and describe the three basic networking elements
      define the roles of clients, servers, and peers as they relate to computer networks
      define the term protocol and explain how it relates to computer networks
      identify specific network management areas and describe the organizational issues involved with
        each of them


Topics covered
Defining networking                                        Layer interaction
Distributed computing                                      Layer data units
Today's computer networks                                  The practical use of models
Local area networks                                        Management considerations
Metropolitan area networks                                 Functional areas of network management
Wide area networks                                         Configuration management
Required network elements                                  Fault management
Network services                                           Performance management
Network protocols and models                               Security management
Rules                                                      Accounting management
Moving from rules to models


Windows version available
Course incorporates: Test

$
    Networking Technologies: Networking Principles
#
    ntecnp
Hard Disk Requirements 9.5MBs
$ #
      Networking Technologies: Transmission Media


Course duration:         9 hours


Audience:                CNE candidates


Prerequisites:           A basic knowledge of microcomputer technologies


Course aim
To introduce the common computer network transmission media, and to enable users to identify
installed transmission media and to choose the appropriate transmission media for a given situation


Learning objectives
After taking this course, the user should be able to
      define the term transmission media as it relates to computer networks
      list and describe common transmission media
      identify and describe the characteristics of each medium and compare them in terms of cost,
        ease of installation, capacity, attenuation, and immunity from interference
      identify the public network services that expand the capabilities of private networks
      identify the appropriate transmission media for particular business objectives
      identify the various forms of connectivity hardware and describe their functions
      choose the appropriate connectivity devices to fulfill particular network criteria


Topics covered
Cable media                                                  Infrared systems
Twisted pair cable                                           Point-to-point infrared systems
Unshielded twisted pair cable                                Broadcast infrared systems
Shielded twisted pair cable                                  Public and private networks
Coaxial cable                                                Public telephone network
Fiber optic cable                                            Internet and the (US) national information
Wireless media                                                     infrastructure

Radio frequency                                              Transmission media connections

Low-power, single-frequency radio                            Network connectivity hardware

High-power, single-frequency radio                           Network interface boards
Spread spectrum radio                                        Transceivers

Microwave                                                    Transmission media adapter

Terrestrial microwave                                        Modems
Satellite microwave                                          Repeaters

$
    Networking Technologies: Transmission Media
#
    ntectm
Hubs                           Internetwork connectivity hardware
Bridges                        Routers
Multiplexers                   Brouters


Windows version available
Course incorporates: Test


Hard Disk Requirements 12MBs
$ #
      Networking Technologies: The OSI Model


Course duration:        10 hours


Audience:               CNE candidates


Prerequisites:          A basic knowledge of microcomputer technologies; familiarity with the courses
                        Networking Principles and Transmission Media would be useful


Course aim
To describe the seven OSI layers and to define the functions of each


Learning objectives
After taking this course, the user should be able to
      define the basic purpose of the seven OSI layers:
        OSI physical layer
        OSI data-link layer
        OSI network layer
        OSI transport layer
        OSI session layer
        OSI presentation layer
        OSI application layer
      identify and describe the networking technology topics associated with all seven layers
      list and explain the methods associated with each OSI upper and lower layer topic


Topics covered
Point-to-point connections                                  Baseband
Multipoint connections                                      Multiplexing
Physical, bus, ring, star, mesh, and cellular               Media access and logical link control
      topologies                                            Contention
Digital and analog signaling                                Token passing systems
Amplitude and frequency                                     Polling
Phase                                                       Addressing
Bit synchronization                                         Window flow control
Asynchronous, synchronous, and isochronous                  Error control
     transmissions
                                                            Circuit, message, and packet switching
Separate clock signals
                                                            Route discovery and route selection
Bandwidth

$
    Networking Technologies: The OSI Model
#
    ntecom
Connection services                            Session administration
Gateway services                               Connection establishment
Network layer word search                      Data transfer
Address/name resolution                        Connection release
Service/provider-initiated method              Translation
Connection identifier                          Bit order and byte order translation
Transaction identifier                         Character code and file syntax translation
Segment development and sequencing             Encryption
Error control and end-to-end flow control      Service advertisement
Connection services                            Service use methods
Dialog control                                 OS call interception
Simplex, half-duplex, and full-duplex dialog   Remote operation


Windows version available
Course incorporates: Test


Hard Disk Requirements 13MBs
$ #
      Networking Technologies: Miscellaneous Protocols


Course duration:        9 hours


Audience:               CNE candidates


Prerequisites:          A basic knowledge of microcomputer technologies and the courses Networking
                        Principles, Transmission Media, and The OSI Model


Course aim
To introduce and explain the leading protocol stacks for computer networking and to explain their
purpose


Learning objectives
After taking this course, the user should be able to
      explain the purpose and functions of a number of leading protocol stacks, including NetWare,
        Internet, Digital Network Architecture (DNA), AppleTalk, Systems Network Architecture (SNA),
        SLIP and PPP, IEEE 802.X, FDDI, CCITT/ITU X.25, Frame Relay, ISDN and B-ISDN, ATM,
        SMDS, SONET, and SDH
      describe the topics addressed by each protocol
      identify the methods each protocol uses
      explain the practical limitations of applying models to protocol stacks
      choose an appropriate protocol for a given network situation


Topics covered
Rule, model, and protocol relationships                     AppleTalk
NetWare                                                     Topics and methods of select AppleTalk
Mapping the NetWare suite to the OSI                             protocols
     reference model                                        Systems Network Architecture (SNA)
Topics and methods of select NetWare                        Mapping SNA to the OSI reference model
     protocols                                              Basic architectural components
Internet                                                    Topics and methods of select SNA protocols
Mapping the Internet suite to the OSI                       Serial line IP (SLIP) and the PPP
     reference model
                                                            Topics and methods of select SLIP and PPP
Topics and methods of select Internet
     protocols                                              The IEEE/ISO 802.X/8802.X series

Digital Network Architecture (DNA)                          Topics and methods of select IEEE 802.X

Mapping the DNA suite to the OSI reference                  Fiber distributed data interface (FDDI)
     model                                                  Topics and methods of the FDDI protocol
Topics and methods of select DNA protocols                  Recommendation X.25

$
    Networking Technologies: Miscellaneous Protocols
#
    ntecmp
Topics and methods of the X.25 protocol   ATM
Frame Relay                               Topics and methods of ATM
Topics and methods of the Frame Relay     SMDS
     protocol                             Topics and methods of SMDS
ISDN and B-ISDN                           SONET/SDH
Topics and methods of ISDN


Windows version available
Course incorporates: Test


Hard Disk Requirements 12MBs
$ #
      NetWare Service and Support: Troubleshooting and Research


Course duration:        10 hours


Audience:               NetWare service and support personnel. CNE candidates


Prerequisites:          Learners should have completed the Networking Technologies courses, and
                        either of the following groups of courses: NetWare 3.12 Administration, NetWare
                        3.12 Advanced Administration and NetWare 3.12 Installation and Configuration,
                        OR NetWare 4.1 Administration, NetWare 4.1 Advanced Administration, NetWare
                        4.1 Installation and Configuration, and NetWare 4.1 Design and Implementation.


Course aim
To help students to develop the "troubleshooter's mindset" and to teach students how to use standard
types of research tools to support the troubleshooting process


Learning objectives
After taking this course, the user should be able to
      locate a LAN to minimize environmental risks
      compose a workable plan for environmental security
      discuss the prevention and resolution of viruses
      use a step-wise troubleshooting model to solve problems
      determine the vulnerability of existing NetWare sites to environmental damage and minimize it
      take steps to minimize the vulnerability of new NetWare installations to environmental damage
      use NSEPro as an information resource
      use NetWire as an information resource and peer communications tool
      use the Micro House Technical Library as an information source on system boards, hard drives,
        and interface cards


Topics covered
Problem prevention in the physical                         Diagnostic and system information software
      environment                                          The OSI model as a troubleshooting tool
Problem prevention in the electrical                       NSEPro
      environment
                                                           Installing and updating NSEPro
Electro-static discharge
                                                           Using NSEPro
EDP environmental security
                                                           NetWire
Viruses
                                                           Installing and up-grading WinCIM
The troubleshooting model
                                                           WinCIM's NetWare Services Interface
Documents and records
                                                           NetWire message forums

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    NetWare Service and Support: Troubleshooting and Research
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    nsertr
NetWire libraries                                     Using MTL
Micro House Technical Library (MTL)                   Choosing the correct research tool
Installing MTL


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 12MBs
$ #
      NetWare Service and Support: Adapter Cards and Cabling


Course duration:        10 hours


Audience:               NetWare service and support personnel. CNE candidates


Prerequisites:          Learners should have completed the Networking Technologies courses, and
                        either of the following groups of courses: NetWare 3.12 Administration, NetWare
                        3.12 Advanced Administration and NetWare 3.12 Installation and Configuration,
                        OR NetWare 4.1 Administration, NetWare 4.1 Advanced Administration, NetWare
                        4.1 Installation and Configuration, and NetWare 4.1 Design and Implementation.


Course aim
To give students the practical and conceptual tools needed to diagnose and correct problems with
network adapter cards and cabling


Learning objectives
After taking this course, the user should be able to
      differentiate between the most common media access protocols and physical media types
      troubleshoot common problems with cards, cabling, and related hardware for the three most
        common networking topologies
      decide when it's appropriate to consider the installation of FDDI
      diagnose and correct incompatibilities between the network adapter card and the CPU data bus


Topics covered
Jumpers and DIP switches                                    Cabling with ARCnet
Ethernet                                                    Troubleshooting an ARCnet network
Cabling with Ethernet                                       FDDI networks
Ethernet frame types                                        FDDI cabling
Troubleshooting an Ethernet network                         Troubleshooting FDDI
Token Ring                                                  Card and slot compatibility
Cabling with Token Ring                                     Slot types: ISA, EISA, and MCA
Troubleshooting the Token Ring network                      VL-Bus and PCI
ARCnet


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 15MBs

$
    NetWare Service and Support: Adapter Cards and Cabling
#
    nserac
$ #
      NetWare Service and Support: Network Storage Devices


Course duration:        8 hours


Audience:               NetWare service and support personnel. CNE candidates


Prerequisites:          Learners should have completed the Networking Technologies courses, and
                        either of the following groups of courses: NetWare 3.12 Administration, NetWare
                        3.12 Advanced Administration and NetWare 3.12 Installation and Configuration,
                        OR NetWare 4.1 Administration, NetWare 4.1 Advanced Administration, NetWare
                        4.1 Installation and Configuration, and NetWare 4.1 Design and Implementation.


Course aim
To give students the practical and conceptual tools needed to diagnose and correct hard drive problems


Learning objectives
After taking this course, the user should be able to
      differentiate between the standard hard drive types
      diagnose and correct common hard drive problems  including those specific to Micro Channel
        Architecture
      identify the unique role of RAID hard drives in relation to NetWare data security
      explain the uses of networkable storage devices other than standard hard drives


Topics covered
Hard drives                                                 Interleave ratios
Disk interface types                                        Setting the CMOS drive type
Hard drive set-up                                           RAID
Working with jumpers                                        Mirroring and duplexing
Physical installation of SCSI drives                        The challenge of RAID
Cables                                                      The six levels of RAID
Formatting the drive                                        CD-ROM
Working with partitions                                     Magneto-optical drives
NetWare volumes


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 15MBs


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    NetWare Service and Support: Network Storage Devices
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    nsernsd
$ #
      NetWare Service and Support: Troubleshooting DOS Workstations


Course duration:         9 hours


Audience:                NetWare service and support personnel. CNE candidates


Prerequisites:           Learners should have completed the Networking Technologies courses, and
                         either of the following groups of courses: NetWare 3.12 Administration, NetWare
                         3.12 Advanced Administration and NetWare 3.12 Installation and Configuration,
                         OR NetWare 4.1 Administration, NetWare 4.1 Advanced Administration, NetWare
                         4.1 Installation and Configuration, and NetWare 4.1 Design and Implementation.


Course aim
To give students the practical and conceptual tools needed to diagnose and correct DOS workstation
problems


Learning objectives
After taking this course, the user should be able to
      troubleshoot malfunctioning installations of IPX- and ODI-based DOS workstations
      troubleshoot problems with remote workstation booting
      avoid any repair workstation conflicts based on resources such as memory, IRQ, and DMA
      do basic troubleshooting on DOS workstations


Topics covered
Working with IPX/NETX                                     IRQs (hardware interrupts)
ODI                                                       Cascading
DOS ODI workstations                                      DMA (direct memory access)
NET.CFG                                                   I/O addresses
Working with NetWare DOS Requester                        Base memory
Installing NetWare DOS Requester                          Resolving conflicts with configuration tools
Working with remote boot                                  PC memory on DOS workstations
Installing remote boot                                    Memory types
Investigating problems with TRACK                         Memory optimization
SAPs and RIPs


Windows version available
Course incorporates: Test, Full hands-on simulation




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    NetWare Service and Support: Troubleshooting DOS Workstations
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    nserdw
Hard Disk Requirements 12MBs
$ #
      NetWare Service and Support: Troubleshooting Network Printing


Course duration:        10 hours


Audience:               NetWare service and support personnel. CNE candidates


Prerequisites:          Learners should have completed the Networking Technologies courses, and
                        either of the following groups of courses: NetWare 3.12 Administration, NetWare
                        3.12 Advanced Administration and NetWare 3.12 Installation and Configuration,
                        OR NetWare 4.1 Administration, NetWare 4.1 Advanced Administration, NetWare
                        4.1 Installation and Configuration, and NetWare 4.1 Design and Implementation.


Course aim
To give students the skills needed to diagnose and correct printing problems on a network


Learning objectives
After taking this course, the user should be able to
      interpret a set of symptoms to determine whether a problem concerns NetWare printing or the
        printer itself
      prevent, diagnose, and resolve common printer problems
      diagnose and resolve NetWare printing problems related to physical connections, print queues,
        print servers, remote printing, configuration, print utilities, and printing PostScript files


Topics covered
Introduction to network printing                         PSERVER.EXE
NetWare printing prerequisites                           PSERVER.NLM
Setting up NetWare printing                              Remote printers
Printer troubleshooting                                  Initializing remote printers
Dot matrix printers                                      Printer configuration
Network printers                                         Printer utilities
Printer configuration                                    PCONSOLE
Print queues                                             PRINTCON
Print troubleshooting decision tree                      CAPTURE and NPRINT
Print servers                                            PostScript printers


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 12MBs

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    NetWare Service and Support: Troubleshooting Network Printing
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    nsernp
$ #
      NetWare Service and Support: Network Optimization


Course duration:        10 hours


Audience:               NetWare service and support personnel. CNE candidates


Prerequisites:          Learners should have completed the Networking Technologies courses, and
                        either of the following groups of courses: NetWare 3.12 Administration, NetWare
                        3.12 Advanced Administration and NetWare 3.12 Installation and Configuration,
                        OR NetWare 4.1 Administration, NetWare 4.1 Advanced Administration, NetWare
                        4.1 Installation and Configuration, and NetWare 4.1 Design and Implementation.


Course aim
To provide students with the skills to ensure that the network is delivering the best possible
performance and can recover from a disaster


Learning objectives
After taking this course, the user should be able to
      tune the server using appropriate SET commands
      use MONITOR to verify performance bottlenecks in the server and to suggest possible remedies
      install performance-enhancing patches using PATCHMAN
      compare the functionality of bridges and routers
      use a protocol analyzer to diagnose performance problems and to help to alleviate overloaded
        networks or servers
      explain the role of third-party software products in creating the optimal disaster recovery plan
      describe the implications of using Packet Burst in optimizing the handling of large files


Topics covered
Optimization and disaster recovery                          Bridges and routers
Performance, reliability, and security                      Hubs
Server-based optimization techniques                        Protocol analyzer
Server memory                                               Working with packets
The communications subsystem                                LANalyzer for Windows
File system and cache                                       LZFW and the OSI model
Using MONITOR                                               LZFW and Ethernet
Disk information                                            Baselining network performance
LAN driver information                                      Diagnosing overload
PATCHMAN                                                    Disaster recovery options
Types of patches                                            Backups

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    NetWare Service and Support: Network Optimization
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    nserno
VREPAIR
Third-party software
NetUtils 3
Large file reads and writes
Packet Burst
Packet Burst and VLMs
Large Internet packets (LIPs)
Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 26MBs
$ #
      NetWare TCP/IP Transport: Introduction to TCP/IP


Course duration:        7 hours


Audience:               NetWare system managers responsible for configuring, managing and
                        troubleshooting the TCP/IP protocol stack on NetWare servers; CNE candidates


Prerequisites:          Users should have completed the NetWare 4.1 Administration or NetWare 3 to
                        4.1 Update course suites


Course aim
To provide a basic introduction to the TCP/IP protocol suite, Novel's TCP/IP product line, Telnet, FTP,
and IP protocol configuration


Learning objectives
After taking this course, the user should be able to
      identify, describe, and access Novell and TCP/IP related resources available on the Internet
      identify and describe the four protocol layers in the DOD model
      identify and describe the major protocols and applications within the TCP/IP protocol suite
      identify and describe Novell products that provide NetWare-to-TCP/IP connectivity
      establish a terminal session with a remote host
      transfer files between two hosts using the File Transfer Protocol (FTP)
      load INETCFG.NLM on a NetWare server
      configure the TCP/IP Protocol Stack on a NetWare server


Topics covered
Networking with TCP/IP                                     Using Telnet
Using the DOD model                                        Opening a terminal session
Mapping TCP/IP protocols to the DOD model                  Transferring files
Passing data through the DOD model protocol                Using FTP
     stack                                                 Using INETCFG.NLM
Integrating data through the DOD model                     Configuring TCP/IP on a NetWare 4.1 server
      protocol stack
                                                           Configuring IP on a NetWare server
Integrating TCP/IP with NetWare
                                                           Configuring TCP/IP on a NetWare 3.1x server
Using TCP/IP applications


Windows version in development
Course incorporates: Test, Full hands-on simulation


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    NetWare TCP/IP Transport: Introduction to TCP/IP
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    ntcpm
Hard Disk Requirements 12MBs
$ #
      NetWare TCP/IP Transport: Internetworking


Course duration:       7 hours


Audience:              NetWare system managers responsible for configuring, managing and
                       troubleshooting the TCP/IP protocol stack on NetWare servers; CNE candidates


Prerequisites:         Users should have completed the NetWare 4.1 Administration or NetWare 3 to
                       4.1 Update course suites. The course NetWare TCP/IP Transport: Introduction to
                       TCP/IP.


Course aim
To introduce the student to IP addressing conventions, SNMP and TCPCON.NLM


Learning objectives
After taking this course, the user should be able to
      Maintain host and network databases on an IP host
      Assign and manage subnet masks and addresses in an IP internetwork
      Identify and describe the name servers commonly used on IP internetworks to maintain IP
        addresses and host names
      Identify and describe the components of the Simple Network Management Protocol (SNMP)
      Load and configure the SNMP agent on a NetWare server
      Use TCPCON to read the MIB objects on an IP host
      Configure and manage SNMP traps on a NetWare server
      Use TCPCON to enable/disable a network interface
      Use TCPCON to enable/disable IP routing
      Use TCPCON to reset a TCP connection


Topics covered
Using host names                                         Accessing the SNMP MIB from a NetWare 4
Assigning IP addresses                                        server

Subnetting the Internetwork                              Using TCPCON

Assigning and managing IP subnets                        Accessing SNMP traps
Planning the IP network                                  Viewing SNMP traps

Planning the IP Internetwork                             Using SNMP to correct network problems

Using SNMP                                               Network management using SNMP
Configuring the SNMP agent                               Managing the Internetwork




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    NetWare TCP/IP Transport: Internetworking
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    ntcpi
Windows version in development
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 13MBs
$ #
      NetWare TCP/IP Transport: Internet Protocol (IP)


Course duration:        9 hours


Audience:               NetWare system managers responsible for configuring, managing and
                        troubleshooting the TCP/IP protocol stack on NetWare servers; CNE candidates


Prerequisites:          Users should have completed the NetWare 4.1 Administration or NetWare 3 to
                        4.1 Update course suites. The course NetWare TCP/IP Transport: Introduction to
                        TCP/IP and NetWare TCP/IP Transport: Internetworking.


Course aim
To familiarize the student with IP routing protocols, IPTUNNEL configuration and IP internetworking
problems


Learning objectives
After taking this course, the user should be able to
      Describe how IP packets are routed across an IP internetwork by routers
      Configure and manage routing tables on a NetWare server
      Configure the RIP protocol on a NetWare server
      Configure and manage OSPF routing on a NetWare server
      Describe how IPTUNNEL and IPRELAY connect NetWare LANs
      Complete a planning worksheet that can be used to configure IPTUNNEL servers and
        workstations
      Configure IPTUNNEL on a NetWare server
      Configure IPTUNNEL on a workstation running LAN WorkPlace for DOS
      Identify possible causes for common error messages and conditions on IP internetworks
      Use TCPCON.NLM or PING.NLM on a NetWare server to confirm or reject a condition as a
        possible cause on a networking problem
      Outline a plan of action to a correct networking problem


Topics covered
Routing IP packages                                        Using distance vector routing
Managing the routing table                                 Configuring RIP
Configuring the routing table                              Using link-state routing
Configuring static routes                                  Configuring OSPF
Accessing the routing table                                Monitoring OSPF
Configuring dynamic IP routes                              Connecting IP LANs
Using ICMP                                                 Tunneling through IP internetworks

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    NetWare TCP/IP Transport: Internet Protocol (IP)
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    ntcpnp
Planning for IPTUNNEL                                 Troubleshooting from the NetWare server
Configuring the IPTUNNEL on a NetWare                 Diagnosing problems on the IP Internetwork
      server                                          Troubleshooting TCP/IP
Configuring the IPTUNNEL on a workstation             IP troubleshooting


Windows version in development
Course incorporates: Test. Full hands-on simulation


Hard Disk Requirements 27MBs
$ #
      NetWare 3.12 Administration: NetWare Basics


Course duration:        6 hours


Audience:               New network administrators, or network administrators who are new to NetWare
                        3.12. CNA and CNE candidates.


Prerequisites:          A working knowledge of basic DOS commands


Course aim
To introduce the basics of NetWare 3.12 administration


Learning objectives
After taking this course, the user should be able to
      list the main responsibilities of a network administrator
      describe the basic functions and services of a network
      identify the client types that are supported in NetWare 3.12
      describe workstation communications with the network, and list the files required to connect a
        DOS workstation to the network
      describe the function of the software necessary to connect a workstation to the network, including
        local operating systems, NetWare DOS Requester, communications protocols, and the network
        board
      connect a workstation to the network by loading the appropriate DOS workstation files
      explain and perform the login procedure
      identify, navigate, and perform basic functions using a DOS text utility, a command-line utility, and
        a graphical utility
      activate and navigate Help for each type of utility
      activate and navigate Novell DynaText


Topics covered
Network administrator responsibilities                        Logging in
Network services                                              DOS text utility interface
Workstation support                                           Command-line utility interface
Enabling network communication                                NetWare graphical utility interface
Understanding the network connection                          Novell DynaText
Connection software


Windows version available


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    NetWare 3.12 Administration: NetWare Basics
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    n3netb
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 10MBs
$ #
      NetWare 3.12 Administration: Network File Systems


Course duration:        6 hours


Audience:               New network administrators, or network administrators who are new to NetWare
                        3.12. CNA and CNE candidates.


Prerequisites:          The course NetWare 3.12 Administration: NetWare Basics


Course aim
To enable students to plan, access, navigate and manage an efficient file system


Learning objectives
After taking this course, the user should be able to
      explain the basic concepts of network file storage
      describe a volume and its technical specifications
      describe a directory, including its main function, hierarchical structure, directory name, and
        directory path
      list the system-created directories on the SYS: volume, and describe their contents
      make recommendations for designing a network directory structure
      identify the strengths and weaknesses of sample directory structures
      design a directory structure
      access file systems by mapping network drives to volumes and directories
      navigate volumes and directories
      access network applications by mapping search drives to application directories
      display and modify the display of file system information on volumes, directories, and files
      perform directory management tasks, such as creating and deleting directories
      perform file management tasks such as copying, salvaging, and purging files


Topics covered
Volumes                                                      VOLINFO
Directories                                                  CHKVOL
Directory structures                                         NDIR
Drive pointers                                               LISTDIR
Mapping drives to volumes                                    CHKDIR
Mapping drives to directories                                Viewing file system information
Search drive pointers                                        Accessing resources from Windows
SLIST                                                        User NetWare Tools for Windows

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    NetWare 3.12 Adminisrtaion: Network File Systems
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    n3netf
NCOPY                                                 Working with files and directories
SALVAGE and PURGE                                     FILER
Restricting space usage


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 12MBs
$ #
      NetWare 3.12 Administration: NetWare Security


Course duration:         11 hours


Audience:                New network administrators, or network administrators who are new to NetWare
                         3.12. CNA and CNE candidates


Prerequisites:           The NetWare 3.12 Administration courses NetWare Basics and Network File
                         Systems


Course aim
To describe and explain in some detail the NetWare 3.12 security system, with particular reference to
login security and file system security


Learning objectives
After taking this course, the user should be able to
      identify the levels and functions of network security
      describe login security
      set up network user accounts and apply account restrictions
      describe and use packet signature
      describe NetWare 3.12 file system security
      discuss the concepts of trustees, directory and file rights, inheritance, the inherited rights mask,
        and effective rights
      make a trustee assignment and apply rights in SYSCON and FILER
      calculate effective rights
      plan file system security
      use directory and file attributes as part of a file system security plan
      implement a file system security plan using command-line and menu utilities


Topics covered
Network security                                              Directory and file rights
Login security                                                Directory and file trustees
User accounts                                                 Inheritance
Group accounts                                                The inherited rights mask
Delegating responsibilities                                   Viewing rights information
Managing accounts                                             File system security utilities
The NetWare bindery                                           Granting rights
Evaluating login security                                     Effective rights


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    NetWare 3.12 Administration: NetWare Security
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    n3nets
Planning file system rights                           Managing attributes
Planning attribute security                           Creating a security structure
Defining attribute functions                          Implementing a directory structure


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 10.5MBs
$ #
      NetWare 3.12 Administration: The User Environment


Course duration:        7 hours


Audience:               New network administrators, or network administrators who are new to NetWare
                        3.12. CNA and CNE candidates


Prerequisites:          The NetWare 3.12 Administration courses NetWare Basics, Network File
                        Systems and NetWare Security


Course aim
To enable students to automate the user environment by configuring the workstation, the login process,
and the user interface so that resources are easily available to the user


Learning objectives
After taking this course, the user should be able to
      describe the function of the CONFIG.SYS, AUTOEXEC.BAT, and NET.CFG configuration files
      alter workstation configuration files to automate the process of connecting to the network, loading
        the DOS Requester, and logging into the network
      perform a DOS and MS Windows client installation
      describe the types of login scripts and how they co-ordinate at login
      explain each login script command, propose standard procedures that are executed through login
        scripts, and plan a system of login scripts
      build and execute the plan using system and user login scripts
      describe a user menu system
      describe the NetWare 3.12 menu command language
      plan a simple user menu
      build and execute a NetWare 3.12 menu
      convert menu files from earlier versions of NetWare into the new menu utility


Topics covered
Automating the user environment                             Designing login scripts
Preparing the workstation for network drives                Login script commands
Automating login with AUTOEXEC.BAT                          Creating a system login script
Connecting MS Windows to NetWare 3.12                       Creating a user login script
Setting up a workstation                                    NetWare menus
Installing client software                                  Creating a menu
Executing login scripts                                     Menu components


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    NetWare 3.12 Administration: The User Environment
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    n3user
Commands and options                                  Converting old menus


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 8.5MBs
$ #
      NetWare 3.12 Administration: Supplemental Services


Course duration:         10 hours


Audience:                New network administrators, or network administrators who are new to NetWare
                         3.12. CNA and CNE candidates


Prerequisites:           The NetWare 3.12 Administration courses NetWare Basics, Network File
                         Systems, NetWare Security, and The User Environment


Course aim
To enable students to add and manage those services that are not automatically available with
NetWare, and especially to manage printing and data protection


Learning objectives
After taking this course, the user should be able to
      describe the function of a server, its interface, and its communication with the network
      identify the functions of common console commands
      identify and load NLMs
      describe remote console management
      list the steps necessary to set up a server for both SPX and asynchronous remote connections
      use RCONSOLE
      implement console security features on the server
      set up a network printing environment
      send print jobs to network printers, using CAPTURE or NPRINT
      use PRINTDEF and PRINTCON to customize print jobs
      implement system fault tolerance
      use strategies for successful storage management and use SBACKUP
      install Basic MHS and perform administrative tasks
      send, read, and file mail in FirstMail
      load applications


Topics covered
The NetWare 3.12 operating system                           UPS
Console commands                                            STREAMS
NetWare loadable modules                                    Remote console management
INSTALL                                                     The network printing environment
MONITOR                                                     Network printing setup

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    NetWare 3.12 Administration: Supplemental Services
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    n3sups
Configuring network printing                          Setting up network printing
PCONSOLE                                              Providing system reliability
Setting up simple network printing                    Data reliability
The NetWare print server                              Disk and disk channel reliability
Network printers                                      Server and workstation reliability
Sending print jobs                                    Storage management services
Redirecting print jobs                                Backup strategies
CAPTURE                                               SBACKUP
NPRINT                                                NetWare messaging
Sending a print job                                   Basic MHS
Managing printer connections                          Using NetWare 3.12 messaging
Managing network print services                       Selecting and loading applications
Managing print jobs in the print queue                FirstMail
Customizing print jobs


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 14MBs
$ #
      NetWare 3.12 Advanced Administration: Server Setup and Support


Course duration:         6 hours


Audience:                Experienced network administrators. CNE candidates.


Prerequisites:           Students should have completed the NetWare 3.12 Administration suite of
                         courses


Course aim
To describe server start-up procedures, the use of server configuration files, and to evaluate future use
of multiple protocols on networks


Learning objectives
After taking this course, the user should be able to
      identify and describe server components
      perform a server start-up procedure
      identify and describe server configuration files
      identify commands and options used to customize the appropriate server configuration file
      edit the server configuration files
      create server batch files that perform specific tasks
      describe the communication and name space protocols supported by a NetWare server
      identify the default Ethernet frame type and match the appropriate frame type to the
        communication protocol supported
      identify the ODI support architecture and related files that are used at a NetWare server
      describe the services provided by the NetWare protocol suite
      display and explain routing information provided by the TRACK ON utility
      install TCP/IP support on a server
      identify the components and requirements involved in name space support
      install OS/2 and Macintosh name space support
      identify optional protocol products used for file and print sharing


Topics covered
NetWare server components                                    Creating server configuration files
Server startup procedures                                    Customizing server configuration files
Server configuration files                                   Creating server batch files
STARTUP.NCF                                                  Protocol types
AUTOEXEC.NCF                                                 Frame types support

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    NetWare 3.12 Advanced Administration: Server Setup and Support
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    n3ass
Using frame types                                     TCP/IP support
NetWare protocol suite                                Installing TCP/IP support
Analyzing router information                          Name space support
Utilities relating to multiple protocol support       Adding name space support


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 11MBs
$ #
      NetWare 3.12 Advanced Administration: Server Memory and Performance


Course duration:        6 hours


Audience:               Experienced network administrators. CNE candidates


Prerequisites:          Students should have completed the NetWare 3.12 Administration suite of
                        courses, and the course NetWare 3.12 Advanced Administration: Server set and
                        Support.


Course aim
To introduce the NetWare 3.12 memory architecture, and to analyze and optimize network performance


Learning objectives
After taking this course, the user should be able to
      describe the tables, blocks, and buffers that are important to the workings of server memory
      determine NetWare 3.12 server memory requirements
      identify NetWare 3.12 memory pools and describe the features, content, resource use, and effect
        of each
      use MONITOR to view server memory statistics
      describe server console commands related to memory
      identify components that affect server and network performance
      identify the relationships and balances needed between server memory components to maintain
        optimum server performance
      use MONITOR to verify server and network performance and to view resource and processor
        utilization
      list interactions between various SET parameters
      select and implement SET parameters to alter network performance
      describe how LIP (Large Internet Packet) and Packet Burst protocol affect network performance


Topics covered
Memory components                                          Viewing memory pool information using
Memory requirements                                              MONITOR options
Calculating memory                                         Viewing memory statistics
Viewing memory information                                 Memory console commands

Viewing memory information with MONITOR                    Performance monitoring

Memory usage and memory pools                              MONITOR
Identifying memory pools                                   Monitoring network performance
                                                           Performance considerations

$
    NetWare 3.12 Advanced Administration: Server Memory and Performance
#
    n3asm
Performance monitoring                                Interpreting MONITOR and optimizing
Monitoring network performance                              performance

Performance optimization                              Using MONITOR and SET

Identifying performance considerations                Optimizing network performance


Windows course available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 12MBs
$ #
      NetWare 3.12 Advanced Administration: Server and Client Management


Course duration:        6 hours


Audience:               Experienced network administrators. CNE candidates


Prerequisites:          Students should have completed the NetWare 3.12 Administration suite of
                        courses, and the courses NetWare 3.12 Advanced Administration: Server Setup
                        and Support and Server Memory and Performance.


Course aim
To identify basic maintenance strategies for network servers and DOS clients


Learning objectives
After taking this course, the user should be able to
      identify the purpose and procedures of the server maintenance utilities BINDFIX, BINDREST and
        VREPAIR
      analyze MONITOR statistics
      repair the server bindery using BINDFIX and BINDREST
      use VREPAIR to remove name space support from a volume
      describe the utilities used to set time, time zone support and to support read-only devices
      summarize the capabilities of NetWare DOS Requester modules
      modify NET.CFG to configure the ODI environment
      customize NET.CFG with parameters that affect the NetWare DOS Requester
      identify the options available to load the NetWare DOS Requester
      describe the changes made to a client station during the client installation for MS Windows
      update existing client files using WSUPDATE
      describe the procedures used to protect against virus intrusion
      describe the method used to support diskless client stations


Topics covered
Server management and maintenance                          Other server management utilities
Server disk maintenance                                    Identifying maintenance strategies
Bindery maintenance                                        Client connection software
Using BINDFIX and BINDREST                                 The NetWare DOS Requester
Volume maintenance                                         Customizing the DOS client environment
Repairing a volume                                         Creating a NET.CFG file
Running VREPAIR                                            MS Windows support

$
    NetWare 3.12 Advanced Administration: Server and Client Management
#
    n3ansm
Updating client files                                 Virus prevention
Using WSUPDATE                                        Setting up a diskless workstation


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 10MBs
$ #
      NetWare 3.12 Installation and Configuration: Installation


Course duration:         8 hours


Audience:                Experienced network administrators. CNE candidates.


Prerequisites:           The NetWare 3.12 Administration, and NetWare 3.12 Advanced Administration
                         suites of courses


Course aim
To familiarize the student with NetWare 3.11 and NetWare 3.12 installation


Learning objectives
After taking this course, the user should be able to
      install a NetWare 3.11 server
      upgrade from NetWare 3.11 to NetWare 3.12
      install a NetWare 3.12 server
      install the DOS requester (VLMs) and enter the appropriate NET.CFG parameters to match the
        network environment


Topics covered
Using the upgrade utilities                                 Installing the NetWare 3.12 server
Modifying the disks                                         Steps to installing NetWare 3.12
Creating a NetWare 3.12 bindery                             Installing the NetWare 3.12 client
The start-up process                                        NetWare DOS Requester
Installing the NetWare 3.11 server                          VLMs
Hardware and software requirements for                      DOS client installation
     installing 3.12                                        The INSTALL.EXE utility
Installation files, terms, and steps                        MS Windows support
Server configuration files                                  Configuration files modifications
The STARTUP.NCF file                                        NET.CFG
The AUTOEXEC.NCF file                                       STARTNET.BAT
Customizing the server configuration files                  Customizing the DOS client environment
Upgrading from 3.11 to 3.12                                 Link drive parameters
Upgrade prerequisites                                       Link support parameters
Upgrade steps                                               NetWare DOS Requester parameters
After the upgrade



$
    NetWare 3.12 Installation and Configuration: Installation
#
    n3ici
Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 12MBs
$ #
      NetWare 3.12 Installation and Configuration: Network Management


Course duration:        10 hours


Audience:               Experienced network administrators. CNE candidates


Prerequisites:          The NetWare 3.12 Administration, and NetWare 3.12 Advanced Administration
                        suites of courses


Course aim
To configure and manage a NetWare 3.1x network


Learning objectives
After taking this course, the user should be able to
      set up and manage user and group accounts
      set up login security
      plan and implement file system security
      create, configure and manage a printing environment
      describe the components that affect server and network performance
      use MONITOR to manage a NetWare 3.1x network
      implement appropriate solutions to increase network performance


Topics covered
Account restrictions                                    Base-lining
Group accounts                                          A read request path
Setting account restrictions                            A write request path
Groups and managers                                     Slow response
Remote users and intruder detection                     Server crashes
Granting rights                                         NLMs will not load
Planning                                                NetWare 3.11 related errors
Implementing File-system security                       Miscellaneous errors
Printing overview                                       Monitoring the server
Implementing network printing                           Troubleshooting a slow response server
Printing Maintenance tasks                              Using the information
Performance components                                  Isolating the problem
MONITOR




$
    NetWare 3.12 Installation and Configuration: Network Management
#
    n3iccm
Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 12MBs
$ #
      NetWare 3 to 4.1 Update: Introduction to NetWare 4.1


Course duration:       10 hours


Audience:              NetWare 3.12 users and administrators wishing to learn about NetWare 4.1; CNE
                       candidates


Prerequisites:         Students should have completed the NetWare 3.12 Administration, NetWare 3.12
                       Advanced Administration, and the NetWare 3.12 Installation and Configuration
                       suites of courses.


Course aim
To introduce students who are already proficient in NetWare 3.1x to NetWare 4.1


Learning objectives
After taking this course, the user should be able to
      organize network resources with NetWare Directory Services (NDS)
      create and configure NDS objects
      perform the same tasks in NetWare 4.1 with NetWare Administrator that were performed in
        NetWare 3.12
      manage the user environment by using NetWare 4.1 login script commands
      automate user access with menus
      create several users at one time
      integrate and manage NetWare 3.12 resources with NetWare 4.1 utilities


Topics covered
NetWare Directory Services                                 User and group accounts
Composition of the NetWare Directory                       The file system
Object classes                                             File system security
The NetWare Directory tree                                 Network printing
Directory tree components                                  Network backup
Context                                                    Login scripts
Server components                                          NetWare menus
Server startup process                                     Bindery services
Workstation software components                            NETX clients
Connecting and logging into the network                    NetWare Administrator


Windows version available


$
    NetWare 3 to 4.1 Update: Introduction to NetWare 4.1
#
    n34int
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 27MBs
$ #
      NetWare 3 to 4.1 Update: NDS Design, Administration, and Security


Course duration:         9 hours


Audience:                NetWare 3.12 users and administrators wishing to learn about NetWare 4.1; CNE
                         candidates


Prerequisites:           Students should have completed the NetWare 3.12 Administration, NetWare 3.12
                         Advanced Administration, and the NetWare 3.12 Installation and Configuration
                         suites of courses. Students should also have completed the NetWare 3 to 4.1
                         Update: Introduction to NetWare 4.1 course


Course aim
To enable the student to design, administer, and secure NetWare Directory Services in a NetWare 4.1
environment


Learning objectives
After taking this course, the user should be able to
      determine the directory tree structure
      list directory tree naming conventions
      create several users at one time
      apply trustee assignments to containers
      implement inherited rights filters
      create NDS security strategies


Topics covered
Benefits of an effective directory tree design           UIMPORT
Components of directory design                           NDS security
Structural model                                         Network administration
Naming standards                                         Centralized v distributed administration
Implementation method                                    Administrative accounts
Design a directory tree                                  Rights assignment
Merging directory trees                                  Troubleshooting NDS rights
Navigating the directory tree                            Troubleshooting NDS security
Supplying object names                                   Network auditing


Windows version available
Course incorporates: Test, Full hands-on simulation


$
    NetWare 3 to 4.1 Update: NDS Design, Administration, and Security
#
    n34n4s
Hard Disk Requirements 24MBs
$ #
      NetWare 3 to 4.1 Update: NDS Partitions and Replicas


Course duration:       7 hours


Audience:              NetWare 3.12 users and administrators wishing to learn about NetWare 4.1; CNE
                       candidates


Prerequisites:         Students should have completed the NetWare 3.12 Administration, NetWare 3.12
                       Advanced Administration, and the NetWare 3.12 Installation and Configuration
                       suites of courses. Students should also have completed the NetWare 3 to 4.1
                       Update: Introduction to NetWare 4.1 and the NDS Design, Administration, and
                       Security courses.


Course aim
To help the student to determine strategies and guidelines for partitioning, replicating, and distributing
the NDS database.


Learning objectives
After taking this course, the user should be able to
      partition the NDS database
      replicate the NDS database
      distribute the NDS database
      configure servers to synchronize time on a NetWare 4.1 network
      create a detailed NDS design
      troubleshoot NDS replica loss


Topics covered
Partitions                                                 Moving container objects
Partition root container                                   Time synchronization
Partitioning a directory tree                              Securing NDS
Parent and child partitions                                Create a detailed NDS design
Replicas                                                   Troubleshooting NDS
Viewing partitions and replicas                            Managing NDS database inconsistencies
Replica tables                                             Managing server downtime


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 18MBs

$
    NetWare 3 to 4.1 Update: NDS Partitions and Replicas
#
    n34nds
$ #
      NetWare 3 to 4.1 Update: Managing the NetWare 4.1 Environment


Course duration:        7 hours


Audience:               NetWare 3.12 users and administrators wishing to learn about NetWare 4.1; CNE
                        candidates


Prerequisites:          Students should have completed the NetWare 3.12 Administration, NetWare 3.12
                        Advanced Administration, and the NetWare 3.12 Installation and Configuration
                        suites of courses. Students should also have completed the NetWare 3 to 4.1
                        Update: Introduction to NetWare 4.1, NDS Design, Administration, and Security
                        and NDS Partitions and Replicas courses.


Course aim
To provide the student with the knowledge and skills needed to manage the NetWare 4.1 environment


Learning objectives
After taking this course, the user should be able to
      install and configure the NetWare DOS Requester for diverse clients
      configure multiple protocols with the NetWare 4.1 server
      configure messaging with the NetWare 4.1 server
      identify options for configuring the NetWare 4.1 server


Topics covered
Configuring the server for diverse clients
NetWare 4.1 internetworking software
NetWare MPR 3.0
INETCFG
Messaging services
Assigning mailboxes to NDS objects
FirstMail
Internationalization


Windows version available
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 15MBs




$
    NetWare 3 to 4.1 Update: Managing the NetWare 4.1 Environment
#
    n34n4e
$ #
      NetWare 3 to 4.1 Update: Network and Server Optimization


Course duration:        7 hours


Audience:               NetWare 3.12 users and administrators wishing to learn about NetWare 4.1; CNE
                        candidates


Prerequisites:          Students should have completed the NetWare 3.12 Administration, NetWare 3.12
                        Advanced Administration, and the NetWare 3.12 Installation and Configuration
                        suites of courses. Students should also have completed the NetWare 3 to 4.1
                        Update: Introduction to NetWare 4.1, NDS Design, Administration, and Security,
                        NDS Partitions and Replicas, and Managing the NetWare 4.1 Environment
                        courses.


Course aim
To show how to optimize network and server performance in a NetWare 4.1 environment


Learning objectives
After taking this course, the user should be able to
      describe NetWare 4.1 memory management architecture
      interpret the MONITOR statistics screen
      monitor and modify file and directory cache performance
      view and modify server and packet parameters
      define and enable memory suballocation
      list the steps to enable file compression
      enable and manage the Packet Burst protocol
      enable and manage Large Internet Packets (LIPs)


Topics covered
NetWare 4.1 memory management                             Disk drives and controllers
Memory allocation                                         Turbo FAT indexing
Memory deallocation and garbage collection                Optimizing disk space
Memory protection                                         Block suballocation
MONITOR statistics                                        File compression
Cache, processor and memory utilization                   Packet Burst protocol
Server packets and buffers                                Large Internet Packets (LIPs)
Network interface board statistics


Windows version available

$
    NetWare 3 to 4.1 Update: Network and Server Optimization
#
    n34nso
Course incorporates: Test, Full hands-on simulation


Hard Disk Requirements 19MBs
$ #
      Update to NetWare 3.11


Course duration:        10 hours


Audience:               Current NetWare managers; evaluators of NetWare 3.11


Prerequisites:          Knowledge of NetWare 2.x systems and DOS


Course aim
To familiarize the user with the differences between NetWare's 2.x versions and NetWare 3.11


Learning objectives
After taking this course, the user should be able to
      outline the principal changes between NetWare versions 2.x and 3.11
      outline security measures in NetWare 3.11
      list the differences between the NetWare 3.11 file system and earlier versions
      back up and restore a NetWare 3.11 file server
      describe the main features of NetWare 3.11 printer support
      list the most important NetWare 3.11 utilities, file server console commands and NLMs
      install NetWare 3.11 from scratch or by upgrading from NetWare 2.x


Topics covered
Introducing NetWare 3.11                                   Disk space limits
General changes                                            Backing up with NBACKUP
NetWare Loadable Modules                                   Restoring with NBACKUP
Security changes                                           SBACKUP
Printer support changes                                    PCONSOLE
Login (workgroup) security                                 Print management
Directory trustee rights                                   Putting printers to use
File trustee rights                                        System utility changes from NetWare 2.x
Rights assignments                                         Remote management facility
Inherited rights mask                                      File server console commands
Attribute security                                         MONITOR and other NLMs
Assigning attributes                                       Preparing to install NetWare 3.11
The MAP command                                            File server installation
NCOPY and NDIR                                             The UPGRADE utility
SALVAGE                                                    Workstation configuration


$
    Update to NetWare 3.11
#
    n3up
DOS version available
Course incorporates: Test


Hard Disk Requirements 14.6MBs
$ #
      Administration Essentials for NetWare 3.11


Course duration:         12 hours


Audience:                Operational staff


Prerequisites:           Knowledge of DOS, LAN fundamentals; a knowledge of NetWare basics


Course aim
To enable the user to install, configure, and support a NetWare network


Learning objectives
After taking this course, the user should be able to
      identify the components of a local area network (LAN)
      use basic NetWare and DOS commands
      describe the basic NetWare disk structure
      create and navigate through a NetWare disk structure
      describe the use of drive mappings in NetWare
      use NetWare's login security features to manage user accounts and workgroups
      grant access privileges to users and groups using rights security
      protect individual files and directories, using attribute security
      show how PC LAN applications are used in a NetWare system


Topics covered
Local area networks                                            Drive types
LAN components                                                 The MAP command
NetWare                                                        The SESSION utility
Logging in to the network                                      Account security
NetWare utility commands                                       User security
The SYSCON menu utility                                        Workgroup security
NetWare logical volumes                                        Directory trustee rights
NetWare directory structure                                    File trustee rights
Using DOS commands                                             Rights assignments
The DSPACE menu utility                                        Inherited rights mask
NetWare directory commands                                     Attribute security
The SALVAGE menu utility                                       Assigning attributes
The FILER menu utility                                         Stand-alone applications


$
    Administration Essentials for NetWare 3.11
#
    n3adme
Multiple user applications                       Multi-user applications


DOS version available
Course incorporates: Test, Hands-on simulation


Hard Disk Requirements 17MBs
$ #
      Administration for NetWare 3.11


Course duration:          12 hours


Audience:                 Operational staff


Prerequisites:            Knowledge of DOS, LAN fundamentals; the course Administration Essentials for
                          NetWare 3.11


Course aim
To enable the user to install, configure and support a NetWare network


Learning objectives
After taking this course, the user should be able to
      control printers, print queues and print jobs
      write system and user login scripts that reduce support time
      create menus to move users through their applications
      use file server console commands
      load, run and unload NetWare loadable modules (NLMs)
      backup and restore a NetWare 3.11 server
      install and configure a NetWare network


Topics covered
Basic print cycle                                          FCONSOLE
PCONSOLE                                                   File server console commands
Starting the print server                                  VOLINFO
RPRINTER                                                   Bindery and system security
Print management                                           MONITOR
Putting printers to use                                    File server maintenance
Login script introduction                                  Backing up with NBACKUP
Login script variables                                     Restoring with NBACKUP
Login script commands                                      Preparing to install
Login script examples                                      Loading NetWare
Introduction to menus                                      The INSTALL menus
Simple menu example                                        Completing the installation
Advanced menu example                                      Workstation configuration
COLORPAL


$
    Administration for NetWare 3.11
#
    n3adm
DOS version available
Course incorporates: Test, Hands-on simulation


Hard Disk Requirements 12.3MBs
$ #
      Advanced Administration for NetWare 3.11


Course duration:        15 hours


Audience:               NetWare managers who will be supporting more than 20 users; NetWare
                        managers who must work with OS/2, UNIX, Windows or Macintoshes


Prerequisites:          A good technical background; the courses Administration Essentials for NetWare
                        3.11 and Administration for NetWare 3.11


Course aim
To enable the user to implement NetWare's advanced management and integration features


Learning objectives
After taking this course, the user should be able to
      anticipate problems that may occur on the network
      manage workstations on a NetWare network
      write system and user login scripts that reduce support time
      create blocks of users
      use NetWare's utilities to monitor file server performance
      manage printing from a NetWare network
      optimize performance by managing file server memory
      describe the benefits and problems associated with a multi-server environment
      use a router to link multiple LANs
      install and operate the NetWare Name Service (NNS)


Topics covered
Anticipating disaster                                       Creating blocks of users with MAKEUSER and
Hardware requirements                                             USERDEF

Generating IPX.COM                                          The NetWare accounting systems

ODI                                                         Monitoring the file server with VOLINFO and
                                                                 MONITOR
The network shell
                                                            Remote management facility
NETBIOS.EXE
                                                            Name space modules
SHELL.CFG and NET.CFG
                                                            Backing up with SBACKUP
Workstation support
                                                            Print servers
PC operating systems
                                                            Shared printers
Documentation
                                                            Print commands and utilities
Login script variables and commands

$
    Advanced Administration for NetWare 3.11
#
    n3adv
Automating remote printers            When to use a router
Custom print queues                   Setting up a router
Printer control                       Using ROUTGEN
PRINTDEF and PRINTCON                 Startup and management
Hard disk terminology                 Domains and profiles
MONITOR and file server information   Synchronization
Tags and resources tracking           Domain-based printing
System modules information            Server management
Resource utilization                  Installing NNS
Using MONITOR and SET                 NETCON domains and profiles
Multi-server printing                 Login scripts and domains
Router terminology


DOS version available
Course incorporates: Test


Hard Disk Requirements 16.5MBs
$ #
      Update to NetWare 3.12


Course duration:        6 hours


Audience:                NetWare administrators already trained in NetWare 3.11


Prerequisites:           Knowledge of NetWare 3.11


Course aim
To update the user's knowledge of NetWare 3.11 to NetWare 3.12


Learning objectives
After taking this course, the user should be able to
      list the update features in NetWare 3.12
      list the new features in NetWare 3.12
      install NetWare 3.12 at the file server
      install the new VLM/ODI architecture at a client workstation
      write customized system menus using the NMENU utility
      set up and manage NetWare messaging using Basic MHS
      send and receive messages using FirstMail


Topics covered
NetWare 3.12                                               Virtual Loadable Modules
NetWare 3.12 update features                               Installing the DOS Requester
NetWare 3.12 new features                                  NMENU
Preparing to install                                       Creating menus
Loading NetWare                                            NMENU commands
Installing from floppy disk                                Sample NetWare 3.12 menu
Installing from CD-ROM                                     Installing Basic MHS
Loading SERVER.EXE                                         Basic MHS administration
The INSTALL module                                         FirstMail
Communications software


DOS version available
Course incorporates: Test


Hard Disk Requirements 9.1MBs


$
    Update to NetWare 3.12
#
    upnet312
$ #
      Technical Support for NetWare


Course duration:        15 hours


Audience:               Technical support personnel; NetWare managers; Certified NetWare Engineer
                        (CNE) candidates


Prerequisites:          Knowledge of NetWare systems; a good technical background; if a CNE
                        candidate, knowledge of Advanced Administration for NetWare 3.11


Course aim
To provide the user with the techniques and knowledge to troubleshoot and support a NetWare network


Learning objectives
After taking this course, the user should be able to
      identify the steps involved in installing and updating both NetWare 286 and 386
      use a wide range of NetWare performance and fault tolerance features
      use network shell files to modify the network environment
      set up a diskless workstation
      explain how IPX "burst mode" can be used to speed up the network
      monitor NetWare 286 performance
      monitor NetWare 386 performance
      describe the types of connections involved in internetworking
      manage file servers and workstations remotely
      troubleshoot and repair problems that occur on the network


Topics covered
Installing NetWare 2.2                                     IPX/SPX and DOS ODI communication
Upgrading to NetWare 2.2                                   The network shell
Installing NetWare 3.11                                    Shell configuration files
Upgrading 3.x to 3.11                                      NetBIOS emulation
Upgrading 2.x to 3.11                                      Diskless workstations
NetWare core protocols                                     Burst mode IPX
Caching and hashing                                        The FCONSOLE utility
Elevator seeking                                           Selecting a monitor program
VAPs and NLMs                                              The MONITOR NLM
Disk mirroring, duplexing                                  Protocol analyzers
Hot fix redirection                                        Disk drives

$
    Technical Support for NetWare
#
    ntecsup
Improving server performance    Remote support
Improving network performance   The process model
Router/bridge terminology       Planning for disaster
When to use a router/bridge     A troubleshooting toolkit
Setting up a router/bridge      Documenting troubleshooting
Startup and management          Cable troubleshooting
LAN-to-LAN connections          Viral infection
Wide-area links                 BINDFIX
NetWare Link/Async              VREPAIR
PC-to-LAN connections           DISKED
Access server                   DCONFIG
PC-to-PC connections            Third-party utilities
Remote management facility


DOS version available
Course incorporates: Test


Hard Disk Requirements 26MBs
$ #
      NetWare for Workgroup Managers


Course duration:        10 hours


Audience:               Part-time network administrators, assistant network administrators, managers,
                        executive assistants, PC managers and co-ordinators


Prerequisites:          Working knowledge of DOS


Course aim
To equip those who are not network specialists with sufficient working knowledge of NetWare to enable
them to administer a small network


Learning objectives
After taking this course, the user should be able to
      outline the basic network management skills
      describe the basic organization of a disk in a NetWare system
      use NetWare commands and utilities necessary to work with directories
      describe the use of drive mappings in NetWare
      describe user and group security on a network
      assign and remove directory and file rights
      assign and remove directory and file attributes
      control printing operations


Topics covered
Logging in to the network                                 Workgroup security
NetWare utility commands                                  Directory trustee rights
The SYSCON menu utility                                   File trustee rights
NetWare Logical volumes                                   Rights assignments
NetWare directory structure                               Inherited rights mask
Using DOS commands                                        Attribute security
NetWare directory commands                                Assigning attributes
The SALVAGE menu utility                                  Basic print cycle
The FILER menu utility                                    PCONSOLE
Drive types                                               Starting the print server
The MAP command                                           RPRINTER
The SESSION utility                                       Print management
Account security                                          Putting printers to use

$
    NetWare for Workgroup Managers
#
    nwrk
DOS version available
Course incorporates: Test


Hard Disk Requirements 15.3MBs
$ #
      Update to NetWare 4.x


Course duration:        10 hours


Audience:               Operational and technical staff


Prerequisites:          This course is intended for personnel already working in NetWare Version 3; a
                        knowledge of Administration Essentials for NetWare 3.11 and Administration for
                        NetWare 3.11 would be useful.


Course aim
To overview NetWare 4.x


Learning objectives
After taking this course, the user should be able to
      outline new features and utilities of NetWare version 4.x
      describe the components that go to make up the NDS
      install or upgrade to NetWare 4.x
      install the DOS Requester for DOS- and OS/2-based clients
      document how you can use the new-look FILER utility, MAP command, and new NETUSER utility
        to manage 4.x directories and files
      use NETADMIN, NWADMIN, and NLIST to create and manage objects in the 4.x directory tree
      describe how objects, directories, and files on a 4.x network can be protected from unauthorized
        access
      show the function of login scripts on a 4.x network
      describe NetWare 4.x system menus
      describe how you would configure and use print servers, queues, and remote printers on a 4.x
        network


Topics covered
NetWare 4.x concepts                                          Hardware requirements
4.x utilities                                                 Preparing to install
New 4.x features                                              NetWare installation
NDS objects                                                   NDS configuration
Container and leaf objects                                    Across-the-wire migration
Directory tree design                                         Creating DOS Requester diskettes
NDS planning guidelines                                       Client modules
Time servers                                                  Installing the DOS Requester


$
    Update to NetWare 4.x
#
    n4up
Directory tree context           Inherited rights filter
The CX utility                   Assigning rights
NWADMIN for Windows              Directory, file, and attribute security
The FILER utility                Login scripts
Drive mapping                    Creating login scripts
NDIR                             NetWare menus
NETADMIN                         4.x print concepts
Creating objects under Windows   Configuring printing services
NLIST                            Configuration under Windows
Login and authentication         PSERVER.NLM
Directory tree security          Remote printing
Object and property rights


Windows version available
Course incorporates: Test


Hard Disk Requirements9.9MBs
$ #
      UNIX Overview


Course duration:        8 hours


Audience:               Anyone needing an introduction to UNIX


Prerequisites:          General computer awareness


Course aim
To introduce the user to UNIX as an important commercial software product and to outline the design
principles of UNIX and its different versions


Learning objectives
After taking this course, the user should be able to
      describe the structure and components of a UNIX system, outline their functions, and discuss the
        underlying design principles of UNIX
      outline the basic facilities offered by UNIX systems
      give a brief history of the development of UNIX and associate various companies and
        organizations with their versions of UNIX
      evaluate the market position of UNIX in relation to other popular operating systems
      discuss the development of Open standards in relation to UNIX
      describe the interfaces used by UNIX


Topics covered
UNIX basic facilities
UNIX in the marketplace
UNIX design principles
Assessing UNIX
UNIX development history
Open Systems standards
ISO/ANSI C programming language
Communications standards
User interfaces


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 10MBs

$
    UNIX Overview
#
    unixov
$ #
      UNIX Technical Awareness


Course duration:        8 hours


Audience:               UNIX users, system administrators, and managers


Prerequisites:          The course UNIX Overview


Course aim
To make the user aware of UNIX as an advanced operating system which provides a wide range of
facilities for software development, communications, and commercial computing


Learning objectives
After taking this course, the user should be able to
      describe the structure and components of a UNIX system, outline their functions, and discuss the
        underlying design principles of UNIX
      outline the basic facilities offered by UNIX systems
      describe the structure of UNIX filesystems
      outline the kinds of commands which are provided by all variants of UNIX
      indicate the importance of the command-line shell in the UNIX system
      describe the characteristics of the UNIX system editors
      describe the graphical user interfaces and networking facilities available with different UNIX
        variants


Topics covered
Basic UNIX facilities
UNIX design principles
UNIX filesystems
The UNIX shells
The UNIX editors
Advanced UNIX facilities
Communications standards
User interfaces


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 9.5MBs

$
    UNIX Awareness
#
    unixa
$ #
      Essentials of Solaris 2.x


Course duration:         4 hours


Audience:                UNIX end-users, system administrators, and managers


Prerequisites:           The courses UNIX Overview and UNIX Technical Awareness; some experience
                         in using or managing a computer system running under any variant of UNIX
                         would be useful


Course aim
To provide the user with a basic knowledge of Solaris 2.x


Learning objectives
After taking this course, the user should be able to
      discuss the design principles of UNIX with particular reference to the UNIX concept of files
      conduct a Solaris 2.x login session and then log out
      use the graphical and command-line user interfaces
      use the shell program supplied with Solaris 2.x
      outline the design and organization of the Solaris filesystem
      use Solaris commands to manipulate files


Topics covered
Solaris 2.x - history and derivation
Solaris 2.x components
Structure of Solaris 2.x
Introducing the filesystem
Introducing the shells
A Solaris session
Common Solaris 2.x commands
Overview of Solaris networking facilities


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 6.8MBs




$
    Essentials of Solaris 2.x
#
    soless
$ #
      Solaris 2.x File Management


Course duration:         6 hours


Audience:                UNIX end-users, system administrators and managers


Prerequisites:           The courses UNIX Overview, UNIX Technical Awareness and Essentials of
                         Solaris 2.x; some experience in using or managing a computer system running
                         under any variant of UNIX would be useful


Course aim
To enable the user to manage the Solaris 2.x filesystem


Learning objectives
After taking this course, the user should be able to
      navigate the Solaris 2.x filesystem
      explain file and directory listings
      use wild card characters (metacharacters) in partial specification of file names
      describe how the filesystem stores its files
      discuss the inefficiencies which may result from block indirection
      outline the Solaris 2.x rules for naming files


Topics covered
Conventional Solaris 2.x filesystem layout
Navigating the filesystem
File naming rules
File and directory listings
Creation, deletion and manipulation of files
File types
Linking files
Use of metacharacters in
Solaris 2.x filename specification


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 7MBs



$
    Solaris 2.x File Management
#
    solfm
$ #
      Solaris 2.x Job Control


Course duration:            6 hours


Audience:                   UNIX end-users, system administrators and managers


Prerequisites:              The courses UNIX Overview, UNIX Technical Awareness and Essentials of
                            Solaris 2.x; some experience in using or managing a computer system running
                            under any variant of UNIX would be useful


Course aim
To enable the user to execute and control Solaris 2.x processes


Learning objectives
After taking this course, the user should be able to
          explain the principles of Solaris 2.x processes and their execution
          outline the concept of "standard device" and manage redirection of input and output data to and
            from different devices
          make composite commands using pipes and redirection
          start, interrupt and terminate processes


Topics covered
Definition of a process
Execution of processes under Solaris 2.x Standard device input/output
Filters
Pipes and redirection
Making composite commands
Controlling Solaris 2.x processes


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 7.5MBs




$
    Solaris 2.x Job Control
#
    soljc
$ #
      Essentials of HP-UX


Course duration:          4 hours


Audience:                 UNIX end-users, system administrators, and managers


Prerequisites:            The courses UNIX Overview and UNIX Technical Awareness; some experience
                          in using or managing a computer system running under any variant of UNIX
                          would be useful


Course aim
To provide the user with a basic knowledge of HP-UX


Learning objectives
After taking this course, the user should be able to
      discuss the design principles of UNIX with particular reference to UNIX files
      conduct a HP-UX login session and then log out
      use the graphical and command-line interfaces
      describe the function of and use the shell programs supplied with HP-UX
      describe the structure and organization of the HP-UX filesystem
      use HP-UX commands to manipulate files


Topics covered
HP-UX - history and derivation
HP-UX components
Structure of HP-UX
Introducing the filesystem
Introducing the shells
A HP-UX session
Common HP-UX commands
Overview of HP-UX networking facilities


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 6.8MBs




$
    Essentials of HP-UX
#
    hpess
$ #
      HP-UX File Management


Course duration:         6 hours


Audience:                UNIX end-users, system administrators, and managers


Prerequisites:           The courses UNIX Overview, UNIX Technical Awareness and Essentials of
                         HP-UX; some experience in using or managing a computer system running under
                         any variant of UNIX would be useful


Course aim
To enable the user to manage an HP-UX filesystem


Learning objectives
After taking this course, the user should be able to
      navigate the HP-UX filesystem
      explain file and directory listings
      use wild card characters (metacharacters) in partial specification of file names
      describe how files are stored
      discuss the inefficiencies which may result from block indirection
      outline the HP-UX rules for naming files


Topics covered
Conventional HP-UX filesystem layout
Navigating the filesystem
File naming rules
File and directory listings
Creation, deletion and manipulation of files
File types
Linking files
Use of metacharacters in HP-UX filename specification


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 7MBs




$
    HP-UX File Management
#
    hpfm
$ #
      HP-UX Job Control


Course duration:           6 hours


Audience:                  UNIX end-users, system administrators,and managers


Prerequisites:             The courses Essentials of HP-UX and HP-UX File Management; some
                           experience in using or managing a computer system running under any variant of
                           UNIX would be useful


Course aim
To enable the user to execute and control HP-UX processes


Learning objectives
After taking this course, the user should be able to
         explain the principles of HP-UX processes and their execution
         outline the concept of "standard device" and manage redirection of input and output data to and
           from different devices
         use a range of HP-UX commands and exploit the techniques of filters, pipes and redirection
         make composite commands using pipes and redirection
         start, interrupt and terminate processes


Topics covered
Definition of a process
Execution of processes under HP-UX
Standard device input/output Filters
Pipes and redirection
Making composite commands
Controlling HP-UX processes


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 7.5MBs




$
    HP-UX Job Control
#
    hpjc
$ #
      Essentials of UnixWare


Course duration:         4 hours


Audience:                UNIX end-users, system administrators, and managers


Prerequisites:           The courses UNIX Overview and UNIX Technical Awareness; some experience
                         in using or managing a computer system running under any variant of UNIX
                         would be useful


Course aim
To provide the user with a basic knowledge of UnixWare


Learning objectives
After taking this course, the user should be able to
      discuss the design principles of UNIX with particular reference to UNIX files
      conduct a UnixWare login session and then log out
      use the graphical and command-line interfaces
      describe the function of and use the shell programs supplied with UnixWare
      describe the structure and organization of the UnixWare filesystem
      use UnixWare commands to manipulate files


Topics covered
UnixWare - history and derivation
UnixWare components
Structure of UnixWare
Introducing the filesystem
Introducing the shells
A UnixWare session
Common UnixWare commands
UnixWare/DOS integration
UnixWare integration with NetWare
Overview of UnixWare networking facilities


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 6.8MBs

$
    Essentials of UnixWare
#
    unixess
$ #
      UnixWare File Management


Course duration:         6 hours


Audience:                UNIX end-users, system administrators, and managers


Prerequisites:           The courses UNIX Overview, UNIX Technical Awareness and Essentials of
                         UnixWare; some experience in using or managing a computer system running
                         under any variant


Course aim
To enable the user to manage the UnixWare filesystem


Learning objectives
After taking this course, the user should be able to
      navigate the UnixWare filesystem
      explain file and directory listings
      use wild card characters (metacharacters) in partial specification of file names
      explain how the filesystem stores its files
      discuss the inefficiencies which may result from block indirection
      outline the UnixWare rules for naming files


Topics covered
Conventional UnixWare filesystem layout
Navigating the filesystem
File naming rules
File and directory listings
Creation, deletion and manipulation of files File types Linking files
Use of metacharacters in
UnixWare filename specification


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 7MBs




$
    UnixWare File Management
#
    unixfm
$ #
      UnixWare Job Control


Course duration:        6 hours


Audience:               UNIX end-users, system administrators, and managers


Prerequisites:          The courses Essentials of UnixWare and UnixWare File Management; some
                        experience in using or managing a computer system running under any variant of
                        UNIX would be useful


Course aim
To enable the user to execute and control UnixWare processes


Learning objectives
After taking this course, the user should be able to
      explain the principles of UnixWare processes and their execution
      outline the concept of "standard device" and manage redirection of input and output data to and
        from different devices
      use a range of UnixWare commands and exploit the techniques of filters, pipes and redirection
      make composite commands using pipes and redirection
      start, interrupt, and terminate processes


Topics covered
Definition of a process
Execution of processes under UnixWare
Standard device input/output
Filters
Pipes and redirection
Making composite commands
Controlling UnixWare processes


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 7.5MBs




$
    UnixWare Job Control
#
    unixjc
$ #
      The UNIX Editors


Course duration:        15 hours


Audience:               UNIX users, particularly programmers, who need to use UNIX editors


Prerequisites:          Programming level understanding of any UNIX system variant.


Course aim
To afford guided practice in using the UNIX editors


Learning objectives
After taking this course, the user should be able to
      compare the major UNIX editors
      use the UNIX line editor ed
      illustrate the use of the stream editor sed
      use the UNIX full-screen editor vi in vi and ex modes
      use the full-screen editor emacs (supplied with some UNIX systems)


Topics covered
The major UNIX editors
Simple ed commands
Advanced ed commands
Regular expressions
Metacharacters
The stream editor sed
The ex line editor
The three vi modes
Fundamentals vi commands
Creating, changing and deleting text in vi
Cutting and pasting text in vi
File navigation
ex commands in vi
The emacs editor
Basic emacs commands
Creating, changing and deleting text in emacs
Cutting and pasting text in emacs


$
    The UNIX Editors
#
    unixed
File navigation in emacs
Versions of emacs


DOS version available
Course incorporates: Test, Glossary


Hard Disk Requirements 5.2MBs
$ #
      Introduction to the UNIX Editors


Course duration:        6 hours


Audience:               UNIX users


Prerequisites:          One of the following courses: Essentials of Solaris 2.x, Essentials of UnixWare or
                        Essentials of HP-UX; preferably some experience in either using or managing a
                        computer system running under any variant of UNIX


Course aim
To afford guided practice in using the UNIX editors


Learning objectives
After taking this course, the user should be able to
      name the editors supplied as standard with all UNIX variants
      interpret and use regular expressions within the UNIX line- and screen-oriented editors
      use the ed family of editors, including edit and ex
      use the vi visual editor at a basic level
      use the emacs editor at a basic level


Topics covered
Introduction to the UNIX editors
Simple ed commands
Advanced ed commands
Regular expressions
Metacharacters
Using the sed stream editor
The edit and ex editors
Simple use of the vi visual editor
Using emacs


Windows version in development
Course incorporates: Test, Glossary


Hard Disk Requirements




$
    Introduction to the UNIX Editors
#
    unedint
$ #
      The UNIX "Vi" Editor


Course duration:       8 hours


Audience:              UNIX system users


Prerequisites:         One of the following courses: Essentials of Solaris 2.x, Essentials of UnixWare,or
                       Essentials of HP-UX; preferably some experience either in using or managing a
                       computer system running under any variant of UNIX


Course aim
To enable the user to become skilled in using the vi visual editor


Learning objectives
After taking this course, the user should be able to
      use vi for simple text manipulation
      explain the vi modes and use vi in ex mode
      take advantage of advanced vi editing features including use of buffers
      write vi macros


Topics covered
vi command-line options
The three vi modes
Fundamental vi commands
Creating, changing and deleting text with vi
Cutting and pasting text with vi
File navigation
Using ex commands in vi
Using vi buffers
Creating vi macros


Windows version in development
Course incorporates: Test, Glossary


Hard Disk Requirements




$
    The UNIX "Vi" Editor
#
    unedvi
$ #
      Bourne Shell Programming


Course duration:        18 hours


Audience:               UNIX programmers, system administrators


Prerequisites:          The UNIX Editors


Course Aim
To make the user proficient in programming with the Bourne shell language for automation of repetitive
tasks and system administration procedures


Learning objectives
After taking this course, the user should be able to
      explain and use the three types of shell parameter, shell quoting rules and command substitution
      explain and use the syntax of the Bourne shell programming language
      explain the procedures according to which shell processes are executed and their environments
        are initialized and used


Topics covered
Variable types                                            Selection
Named parameters                                          Iteration
Positional parameters                                     Functions
Special parameters                                        Other commands
Shell variables                                           Invoking the shell
Variable expansion                                        Command execution
Quotes                                                    Subshells
Command substitution                                      Exported variables
Built-in commands                                         env and set
Operators                                                 Signals and interrupts
Assignments


DOS version available
Course incorporates: Test, Glossary


Hard Disk Requirements 11MBs




$
    Bourne Shell Programming
#
    bsprog
$ #
      Using the Bourne Shell


Course duration:         8 hours


Audience:                UNIX system users and administrators


Prerequisites:           One of the following courses: Essentials of Solaris 2.x, Essentials of UnixWare, or
                         Essentials of HP-UX; preferably some experience either in using or managing a
                         computer system running under any variant of UNIX


Course aim
To provide the user with the necessary skill to write programs in the Bourne shell language to automate
repetitive tasks and system administration procedures


Learning objectives
After taking this course, the user should be able to
      outline the purpose and operation of the shell
      use regular expressions
      take full advantage of filters, pipes and redirection
      set up a simple shell program
      explain shell variable, quoting and command substitution mechanisms


Topics covered
Introduction to the shells                                      Making a new command
Regular expressions                                             Shell variables
Command interpretation                                          Variable expansion
Subshells                                                       Built-in commands
Exported variables                                              Quotes
env and set commands                                            Command substitution
Filters, pipes, and redirection


Windows version in development
Course incorporates: Test, Glossary


Hard Disk Requirements 10MBs




$
    Using the Bourne Shell
#
    bsuse
$ #
      Bourne Shell Programming


Course duration:        8 hours


Audience:               UNIX system users and administrators


Prerequisites:          One of the following courses: Essentials of Solaris 2.x, Essentials of UnixWare or
                        Essentials of HP-UX; preferably, some experience either in using or managing a
                        computer system running under any variant of UNIX


Course aim
To familiarize the user with programming the Bourne shell


Learning objectives
After taking this course, the user should be able to
      write advanced shell programs as aids to system management
      use and interpret the main constructs of the shell language.


Topics covered
Shell programs
Parameters to shell programs
Using shell variables in programs
Assignment and other operators
Selection
Iteration
Functions
Commands
Built-in commands
Handling signals and interrupts


Windows version in development
Course incorporates: Test, Glossary


Hard Disk Requirements 6.4MBs




$
    Bourne Shell Programming
#
    bourne
$ #
      System Administration - System V


Course duration:        12 hours


Audience:               UNIX programmers, system administrators


Prerequisites:          Bourne Shell Programming or experience as a shell programmer


Course aim
To enable the user to administer, operate and manage the resources of a computer running the UNIX
System V operating system


Learning objectives
After taking this course, the user should be able to
      carry out the role of the system administrator
      install and shut down the computer system
      describe the layout of the system
      set up and manage peripheral devices and ensure system security
      use system resource accounting procedures and ensure optimum system performance
      administer and use basic network utilities and fast synchronous networks


Topics covered
Functions of administrator                                System shutdown
System installation                                       User management
System power-up                                           Group management
Processes                                                 System performance monitoring
Process modes                                             System backup and restore
The process table                                         Terminal configuration
Removing a process                                        Printer configuration
The SVR3 filesystem                                       Security
The SVR4 filesystem                                       System accounting
Filesystem repair                                         The uucp system
System initialization                                     TCP/IP Internet
Disk configuration                                        Network configuration files
Filesystem configuration                                  RFS and NFS
Reconfiguring a filesystem




$
    System Administration - System V
#
    systemv
DOS version available
Course incorporates: Test, Glossary


Hard Disk Requirements 6.6MBs
$ #
      UNIX System Administration Basics


Course duration:        12 hours


Audience:               UNIX system users and managers


Prerequisites:          The course Unix Technical Awareness and one of the following courses:
                        Essentials of Solaris 2.x, Essentials of UnixWare, or Essentials of HP-UX;
                        preferably some experience either in using or managing a computer system
                        running under any variant of UNIX


Course aim
To introduce the user to the fundamental tasks involved in administering a UNIX system


Learning objectives
After taking this course, the user should be able to
      explain the tasks and responsibilities of a UNIX system administrator
      carry out basic administrative tasks
      describe and implement UNIX system accounting procedures
      describe and implement UNIX system security procedures, protecting a system against
        unauthorized intrusion


Topics covered
Functions of a system administrator
UNIX software installation
Media
Disk formatting, slices ,and partitions
Filesystems
Initial system set-up after installation
UNIX system accounting files
Procedures for system accounting
Essentials of UNIX security
Implementing a secure UNIX system


Windows version in development
Course incorporates: Test, Glossary


Hard Disk Requirements


$
    UNIX Sytem Administration Basics
#
    unsab
$ #
      UNIX System Operation


Course duration:         6 hours


Audience:                UNIX system users and administrators


Prerequisites:           One of the following courses: Essentials of Solaris 2.x, Essentials of UnixWare, or
                         Essentials of HP-UX and the course UNIX System Administration Basics;
                         preferably some experience either in using or managing a computer system
                         running under any variant of UNIX


Course aim
To provide the user with the basic skills to control the operation of a UNIX system by managing jobs
and processes


Learning objectives
After taking this course, the user should be able to
      define what a UNIX process is and how it operates
      explain how a UNIX system initializes itself
      safely shut down a UNIX system
      perform UNIX system job control by starting, stopping and assigning priorities to processes


Topics covered
User and group files
Adding and deleting users
Definition of the term "process"
Distinction between "process" and "program"
init process
Other startup processes
Process structure
The "u " area
User and kernel execution modes
Interrupts and signals
ps, kill and nice commands
Orderly system shutdown


Windows version in development
Course incorporates: Test, Glossary


$
    UNIX System Operation
#
    unsysop
Hard Disk Requirements
$ #
      UNIX Filesystem Management


Course duration:        8 hours


Audience:               UNIX system users and administrators


Prerequisites:          One of the following courses: Essentials of Solaris 2.x, Essentials of UnixWare, or
                        Essentials of HP-UX and the course UNIX System Administration Basics;
                        preferably some experience either in using or managing a computer system
                        running under any variant of UNIX


Course aim
To provide the user with the basic skills to set up and manage a UNIX filesystem


Learning objectives
After taking this course, the user should be able to
      describe the structure and organization of a UNIX filesystem
      describe the internals of filesystem implementation
      describe the different available types of filesystem
      set up and destroy a filesystem
      perform filesystem backup and restore operations


Topics covered
Description of the traditional UNIX filesystem
Other available filesystem types
Making a filesystem on a disk device
Naming and labeling filesystems
Mounting and unmounting filesystems
The filesystem table
Interaction of the kernel and the filesystem
Filesystem backup and restore


Windows version in development
Course incorporates: Test, Glossary


Hard Disk Requirements




$
    UNIX Filesystem Management
#
    unfsm
$ #
      UNIX Device Configuration


Course duration:         8 hours


Audience:                UNIX system users and administrators who need an introduction to UNIX devices


Prerequisites:           One of the following courses: Essentials of Solaris 2.x, Essentials of UnixWare, or
                         Essentials of HP-UX, and the course UNIX System Administration Basics;
                         preferably some experience either in using or managing a computer system
                         running under any variant of UNIX


Course aim
To introduce the user to UNIX devices and device drivers, with instruction on how to use them to attach
peripheral devices to a UNIX system


Learning objectives
After taking this course, the user should be able to
      define the term "device driver"
      describe the relationship between UNIX files and device drivers
      configure a disk for use with a filesystem
      set up serial and X terminals
      set and manage spooled printers
      set up basic TCP/IP network connections


Topics covered
Description of the UNIX device driver
Loading a device driver
Device tables; major and minor numbers
The mknod command
Naming conventions for special device files
Disk configuration
Serial and X terminals
Setting terminal characteristics with stty
Automatic terminal settings
Environment variables
Print spooling
Serial and parallel print devices
Print spooling under UNIX


$
    UNIX Device Configuration
#
    unixdc
The lp commands


Windows version in development
Course incorporates: Test, Glossary


Hard Disk Requirements
$ #
      System Analysis Fundamentals


Course duration:         6 hours


Audience:                Systems analysts


Prerequisites:           None


Course aim
To train the user in the basic concepts of systems analysis


Learning objectives
After taking this course, the user should be able to
      distinguish between processes and entities
      identify the objective of an analysis
      elicit and check information
      compile a list of the processes in a system, and identify transaction rates
      compile a list of entities in a system, group them into categories and identify entity volumes


Topics covered
Processes and entities
Implied processes and entities
Real and conceptual entities
Local and external entities
Synonyms
Transaction rates
Entity type
Entity volume
Data flow
Data store


DOS version available
Course incorporates: Test, Glossary
Hard Disk Requirements 3.3MBs
Special note This course contains a major implementation section which requires the user to
     implement the systems analysis learned in the tutorial units.




$
    System Analysis Fundamentals
#
    safun
$ #
      Data Flow Diagrams


Course duration:          8 hours


Audience:                 Systems analysts


Prerequisites:            Systems Analysis Fundamentals


Course aim
To train the user in the technique of data flow diagrams


Learning objectives
After taking this course, the user should be able to
        describe data flow diagrams and explain why they are used
        recognize and use the notation of data flow diagrams
        draw up data flow diagrams
        interpret data flow diagrams
        explain the concept of leveling in data flow diagrams and draw both level 1 and level 2 diagrams


Topics covered
Benefits of data flow diagrams (DFDs)
Symbols used in DFDs
Data flow
Data store
Process
Source/sink
Leveling- level 0 and level 1 diagrams


DOS version available
Course incorporates: Test, Glossary
Hard Disk Requirements 4.0MBs
Special note This course contains a major implementation section which requires the user to
     implement the systems analysis learned in the tutorial units.




$
    Data Flow Diagrams
#
    dfd
$ #
      Entity Relationship Diagrams


Course duration:          10 hours


Audience:                 Systems analysts


Prerequisites:            Systems Analysis Fundamentals


Course aim
To train the user in the technique of entity relationship diagrams


Learning objectives
After taking this course, the user should be able to
        define, describe, and interpret entity relationship diagrams and explain their function
        choose the appropriate connectors to show degree and optionality in relationships between
          entities
        decide the nature of relationships between entities in an organization and draw up an entity
          relationship diagram showing these relationships
        distinguish between attributes and entities
        define and explain key attributes and identify attributes that should be designated as keys


Topics covered
Relationship types
The data model
Attributes key, descriptive, composite
Optionality
Connectors
Data model ambiguities
Entity relationship diagrams (ERDs)


DOS version available
Course incorporates: Test, Glossary
Hard Disk Requirements 3.4MBs
Special note This course contains a major implementation section which requires the user to
     implement the systems analysis learned in the tutorial units.




$
    Entity Relationship Disgrams
#
    erd
$ #
      Data Dictionaries


Course duration:        4 hours


Audience:               Systems analysts


Prerequisites:          Data Flow Diagrams or Entity Relationship Diagrams


Course aim
To introduce the data dictionary


Learning objectives
After taking this course, the user should be able to
      define and describe a data dictionary and explain its function
      identify the elements defined in a data dictionary, and the headings and contents appropriate to
        the various definitions
      draw up data dictionary entries
      interpret and explain format and range entries
      identify and correct inconsistencies, homonyms and synonyms in data dictionary entries
      explain how an automated data dictionary can help the analyst


Topics covered
Data dictionary as comprehensive data resource
Contents of the data dictionary- processes, entities, data stores, data flows, attributes
Entry templates - headings and contents
Format and range
Checking for consistency
Interpreting data dictionary entries
Synonyms and homonyms
Shared attributes
Advantages of automation
DOS version available
Course incorporates: Test, Glossary
Hard Disk Requirements 3.2MBs
Special note This course contains a major implementation section which requires the user to
     implement the systems analysis learned in the tutorial units.




$
    Data Dictionaries
#
    sadd
$ #
      Logical Model Validation


Course duration:          10 hours


Audience:                 Systems analysts


Prerequisites:            The user must have a good understanding of data models, either DFDs or ERDs
                          or preferably both. Familiarity with the courses Data Flow Diagrams, Entity
                          Relationship Diagrams and Data Dictionaries would be valuable.


Course aim
To explain the concept of entity life histories and train the user in the use of entity life history diagrams
and process/entity state matrices


Learning objectives
After taking this course, the user should be able to
        define and describe entity life histories, functional hierarchies and process/entity state matrices
        interpret and explain entity life history and functional hierarchy diagrams and the process/entity
          state matrix
        draw up entity life history diagrams, functional hierarchies and process/entity state matrices
        use these diagrams to cross-check each other and to check other diagrams and the data
          dictionaries as appropriate


Topics covered
Entity life history
Creating, amending, deleting entities
Dynamic/static aspects of analysis
Time and sequence
Root and leaves
Selection and iteration
Process/entity state matrix
Completing the matrix
Removing redundant entities and processes
Process definition sheet
Attributes
Cross-checking process definition sheets and matrices
Functional hierarchy
Logical decomposition of processes


$
    Logical Model Validation
#
    lmv
Functional hierarchy notation
Optionality and selection


DOS version available
Course incorporates: Test, Glossary
Hard Disk Requirements 3.6MBs
Special note This course contains a major implementation section which requires the user to
     implement the systems analysis learned in the tutorial units.
$ #
      Access Path Analysis


Course duration:          15 hours


Audience:                 Systems analysts


Prerequisites:            This course covers the final steps in systems analysis. The user should be
                          familiar with data analysis concepts, and preferably with the course Logical Model
                          Validation.


Course aim
To explain the concepts of access paths analysis and train the user in the technique


Learning objectives
After taking this course, the user should be able to
        explain the functions and describe the operation of access path analysis
        name the types of means of selection that may be used to start an access path and choose the
          appropriate input for a given situation
        list the modes of data and relationship usage and compare entity and attribute usage modes
        identify the correct mode for a given situation and update the matrix and the data dictionary to
          show usage modes
        explain how decisions are made about entities, relationships and attributes to make a system
          more efficient


Topics covered
Static v dynamic analysis                                     Attribute usage modes created, modified,
Entities, attributes, and keys                                       referenced
Occurrence                                                    Degree of relationship between entities
Starting point                                                Relationship usage modes - followed, created,
                                                                    deleted
Data model
                                                              Access path diagram
Access by key
                                                              Diagram notation
Multiple key
                                                              Calculating number of accesses
Access by set (all)
                                                              Validating the data model
Access by subset (search)
                                                              Combining entities
Search value
                                                              Splitting entities
Entity usage mode - created, modified,
       referenced, deleted                                    Altering entity relationships

Process definition sheet                                      Adding entity keys
Process/entity state matrix

$
    Access Path Analysis
#
    apa
DOS version available
Course incorporates: Test, Glossary
Hard Disk Requirements 3.6MBs
Special note This course contains a major implementation section which requires the user to
     implement the systems analysis learned in the tutorial units.
$ #
      Project Management Excellence PME


Course duration:          25 hours


Audience:                 Project leaders or managers


Prerequisites:            Some experience of project work


Course aim
To train the user in the techniques of project management


Learning objectives
After taking this course, the user should be able to
        prepare, assess and implement suitable project plans
        conduct a work breakdown analysis
        draw up and use activity bar-charts and activity networks
        conduct dependency analysis and sequence tasks in order of dependency
        determine the critical path through a network
        develop human resources histograms
        use appropriate project management software tools
        control and document a project, managing changes as appropriate and recovering from slippages
          and problems
        manage a team, delegating work as appropriate, motivating personnel and maintaining team
          dynamics


Topics covered
Project plan                                                 Activity on arrow/activity on node
Project deadline assessment                                  Start and end events
Setting goals                                                Activity durations and relationships
Administrative operations                                    Bursts, dummies, sequence, merge
Applying methodologies                                       Critical path
Planning and control cycles                                  Forward pass/backward pass
Management functions                                         Float
Work breakdown analysis                                      Milestones
Phases, activities, and tasks                                Activities bar chart
Estimates                                                    Integrating bar charts and networks
Bar-charting phases                                          Resource histograms
Dependencies analysis                                        Software tools

$
    Project Management Excellence PME
#
    pme
Project documentation                             Effective delegation
Plan approval                                     Conceptual thinking
Deviations from plan                              Communication skills
Activity progress                                 Team dynamics
Corrective assessment                             Motivation
Adjusting to change                               Resolving problems
Skills and attributes of good manager             Managing groups
Sensible task assignment


DOS version available
Course incorporates: Test, Glossary, Checklists


Hard Disk Requirements 2.7MBs
$ #
      Object-Oriented Principles


Course duration:        12 hours


Audience:               Programmers


Prerequisites:          Users should be programmers.


Course aim
To provide the user with a sound understanding of object-oriented principles


Learning objectives
After taking this course, the user should be able to
      explain the present demand for OOP
      list both the aims and the foundations of OOP
      describe what is meant by "data abstraction", "encapsulation", and "data hiding"
      describe how "classes" in OOP implement data abstraction
      explain how methods and messages provide for communication between classes while
        preserving the principles of data abstraction
      assess the advantages of inheritance
      assess the advantages of polymorphism and dynamic binding
      list the problems with traditional, procedural languages
      list the main promises of OOP and identify the new demands that it places on the
        designer/programmer
      list and describe some object-oriented languages and tools for development
      implement the development process


Topics covered
Ideals of programming                                       Constructors and destructors
Changing software trends                                    Life-cycle of an object
Aims of OOP                                                 Collections of methods
Foundations of OOP: data abstraction;                       Access to methods
     inheritance; polymorphism and dynamic                  Inheritance
     binding
                                                            Inheritance trees/hierarchies
Classes and data abstraction
                                                            Multiple inheritance
Classes and instances
                                                            Advantages of inheritance
Public interface
                                                            Inheritance v containment
Methods and messages
                                                            Combining inheritance and containment

$
    Object-Oriented Principles
#
    ooprg
Polymorphism and dynamic binding
Benefits of polymorphism and dynamic binding
Problems with procedural languages
What OOP promises
Demands OOP places on
    designer/programmer
OOP languages
OOP tools for development
Iterative design cycle
Project definition
Project analysis
Project design
Project implementation
Project design exercise
DOS version available
Course incorporates: Test, Glossary


Hard Disk Requirements 6.9MBs
$ #
      Object-Oriented Analysis - Classes and Objects


Course duration:         5 hours


Audience:                Systems analysts


Prerequisites:           Some experience of conventional systems analysis


Course aim
To provide the user with some knowledge of and experience in using object-oriented methods in the
systems analysis process


Learning objectives
After taking this course, the user should be able to
      point out the benefits of OOAD by comparing other models with object-oriented models
      contrast conventional methods with OO methods
      draw up a list of objects in a problem domain and write object descriptions for them
      identify classes and class responsibilities
      identify class methods and attributes
      create an object-messaging diagram
      distinguish the three major types of class relationships (generalization/specialization relationships,
        aggregate relationships, association relationships)
      explain the concepts of inheritance and containment and identify classes that inherit from each
        other
      draw up a class hierarchy diagram


Topics covered
Software development models                                  Object diagrams
Objects                                                      Messages
Functions v objects                                          Class relationships
Challenging candidate objects                                Generalization/specialization
Object descriptions                                          Inheritance
Class hierarchies                                            Aggregate relationships
Class responsibilities                                       Association
Methods                                                      Object schemes
Class attributes


Windows version available

$
    Object-Oriented Analysis - Classes and Objects
#
    ooaoc
Course incorporates: Test
Hard Disk Requirements 9.5MBs
$ #
      Object-Oriented Analysis - Dynamic Modeling


Course duration:        6 hours


Audience:               Experienced systems analysts


Prerequisites:          Experience of procedural methods of analysis and design; the course
                        Object-Oriented Analysis - Classes and Objects


Course aim
To familiarize the user with dynamic modeling diagramming techniques


Learning objectives
After taking this course, the user should be able to
      describe the terms state, event, and operation and create a state-transition diagram
      differentiate between control conditions, triggers and clocks and show how they can be
        represented on an event diagram
      define a process and identify one from a text description
      create a process-dependency diagram
      explain what an object-flow diagram is and how to create one


Topics covered
States, events and operations
State-transition diagram notation
Creating a state-transition diagram
Control conditions, triggers and clocks
Event diagram notation
Creating an event diagram
Identifying processes
Process-dependency notation
Creating an object-flow diagram


Windows version available
Course incorporates: Test, Exercise topics


Hard Disk Requirements 7MBs




$
    Object-Oriented Analysis - Dynamic Modeling
#
    ooadm
$ #
      Object Oriented Design


Course duration:          3 hours


Audience:                 Systems designers


Prerequisites:            Some experience of conventional systems design


Course aim
To provide the user with some knowledge of and experience in using object-oriented methods in the
systems design process, with particular reference to database and GUI applications


Learning objectives
After taking this course, the user should be able to
        develop and modify object hierarchies
        document a design so as to facilitate subsequent users
        validate a design against system specifications
        apply the theoretical concepts of OO design in real-world
        database management situations
        design consistent, extensible, and flexible GUIs


Topics covered
Refining the object model
Developing objects
Inheritance and delegation
Modifying the object model
Data protection
Documenting the design
Design changes
Validation
Good design criteria
Object-oriented database management
OO/DBMS coupling
Pure OODBMSs
Object store
GUI design
ObjectWindow


$
    Object Oriented Design
#
    ood
NextStep


Windows version available
Course incorporates: Test


Hard Disk Requirements 9.1MBs
$ #
      Database Fundamentals


Course duration:        6 hours


Audience:               Database users and IS staff requiring a basic appreciation of the concepts of
                        database management systems; managerial staff needing information that will
                        help in the decision to purchase a relational DBMS


Prerequisites:          None


Course aim
To introduce users to the database approach to information management and enable them to make an
informed decision about purchasing a database management system


Learning objectives
After taking this course, the user should be able to
      evaluate the advantages of a database system as compared with a manual or computerized
        files-based system of information storage
      outline the four components of a DBMS, describe its three-level architecture, list its functions and
        explain its relationship to the operating system and application programs
      distinguish three major information systems supported by a DBMS and list the services offered by
        a database
      describe the duties and functions of a DBA, and of IS staff and end-users in relation to a DBMS


Topics covered
Manual filing systems
Files, fields and records
Computerized files-based systems
Data redundancy
Advantages of a database approach
Components of a database system
Migration of files-based to database systems
Relationship of DBMS to the operating system
Accessing a database
Functions of a DBMS
Three-layer architecture
Data independence
Information systems supported by a DBMS
Services offered by a database

$
    Database Fundamentals
#
    dbfun
Centralized and distributed processing
Corporate and local databases
Functions of the DBA and database staff


DOS version available
Course incorporates: Test, Glossary


Hard Disk Requirements 5.0MBs
$ #
      Database Design


Course duration:        12 hours


Audience:               Database designers working in a relational environment


Prerequisites:          The courses Relational Principles and Database Fundamentals


Course aim
To enable the user to design a database model on relational principles, using appropriate modeling
techniques and normalization


Learning objectives
After taking this course, the user should be able to
      design a database model, using a suitable modeling technique
      map an entity relationship diagram to the relational model
      carry out the three stages of the process of normalization
      identify the problem with third normal form and solve it, using Boyce-Codd normal form
      decompose a table into several BCNF tables using the technique of functional determinacy
        diagrams
      illustrate how physical and logical independence at the conceptual level facilitates dynamic
        database evolution
      draw up a suitable model for an enterprise, as a result of strategic planning


Topics covered
Stages in database design
Data models
Techniques - ERDs
Conceptual model
Logical schema
Using ERDs
Mapping ERD to the relational model
Unnormalized data structures
Repeating groups
Deletion, update and insertion anomalies
1-N form, 2-N form, 3-N form
Boyce-Codd normal form
Functional dependency diagrams

$
    Database Design
#
    dbdes
Physical data independence
Logical data independence
Dynamic database evolution


DOS version available
Course incorporates: Test, Glossary


Hard Disk Requirements 5.1MBs
$ #
      Database Management


Course duration:        18 hours


Audience:               IS staff - DBAs, systems programmers, database designers, operations staff
                        requiring training in managing a database environment


Prerequisites:          Ability to use SQL, or the course SQL Programming


Course aim
To enable the user to manage a relational database


Learning objectives
After taking this course, the user should be able to
      classify users into the privilege levels specified by SQL, create users with access to the database
        and GRANT and REVOKE privileges
      describe the functions of data dictionaries, views, audit trails and transaction logs as security
        mechanisms
      distinguish between referential and entity integrity, and state whether particular operations
        contravene integrity rules
      identify and create primary keys, identify foreign keys and create an index for a table
      recognize a trigger and describe its operation
      identify three concurrency problems that may arise in relational systems and suggest locking
        solutions that avoid deadlocking
      distinguish between media and system failures, explain the consequences of transaction failure
        and outline the key elements in transaction recovery
      explain the storage structures used at the internal level and relate space allocation to database
        performance
      discuss data-clustering and indexing
      relate storage methods to access
      explain the concept of optimization and identify the steps in processing and optimizing an SQL
        query


Topics covered
Access hierarchy - Connect, Resource, DBA                    Implementing integrity rules
GRANT and REVOKE privileges                                  Triggers
Data dictionary                                              Transaction processing
Views                                                        Lost update, uncommitted dependencies and
Transaction logs and audit trails                                  inconsistent analysis


$
    Database Management
#
    dbman
Locks - exclusive, shared             Data clustering
Levels of locking                     Indexing - B-tree
Deadlocks                             Access methods
Transaction failure                   Query processing
System/media recovery                 Query optimization


DOS version available
Course incorporates: Test, Glossary


Hard Disk Requirements 5.1MBs
$ #
      Relational Principles


Course duration:            12 hours


Audience:                   IS staff - analysts, programmers, database managers - requiring a technically
                            oriented introduction to relational databases


Prerequisites:              Some familiarity with databases, or the course Database Fundamentals


Course aim
To give the user a sound appreciation of the relational model and the principles on which it is based


Learning objectives
After taking this course, the user should be able to
      contrast relational databases with those based on the hierarchical and network models, pointing
        out the advantages of the relational model
      evaluate a DBMS in terms of its relationality (as defined by Codd's rules) and its functionality
      use the criteria of uniqueness and minimality to identify suitable candidate keys in relational
        tables and use these to select a primary key
      state the referential and entity integrity rules, identify when they are breached and relate integrity
        rules to requirements of the real world
      identify traditional set and special relational operators and demonstrate their usefulness
      describe the three-layer architecture of the relational model and explain how this structure
        ensures independence of the layers


Topics covered
Hierarchical and network models                               Uniqueness and minimality
Node, root, parent, child and set                             Entity integrity rule
Disadvantages of non-relational models                        Foreign keys
The relational model: tuple, attribute, domain,               Referential integrity rule
      and view                                                Implementation of integrity rules
Null value                                                    Set operators
Primary key                                                   Relational operators
Concatenated key                                              Internal, conceptual and external levels
Codd's rules                                                  Mapping
Identifying candidate and primary keys


Windows version available
Course incorporates: Test, Glossary

$
    Relational Principles
#
    wdbrel
Hard Disk Requirements 13MBs
$ #
      SQL Programming


Course duration:        8 hours


Audience:               Application developers working in a relational database environment, database
                        administrators and system administrators


Prerequisites:          The course Relational Principles. The course Database Fundamentals, though
                        not a strict prerequisite, would be useful.


Course aim
To demonstrate the use of ANSI SQL in a non-proprietary environment, and to enable the user to
manipulate and define data, and to control access to a relational database using the appropriate SQL
components


Learning objectives
After taking this course, the user should be able to
      categorize SQL into three component languages and indicate the functions of each
      explain SQL standards
      use the following DML commands: SELECT, UPDATE, INSERT, DELETE
      retrieve data from two or more tables, using joins and subqueries
      demonstrate how SQL can be embedded in a procedural language
      create, manipulate and drop base tables, indexes and views using DDL
      use DCL to grant and revoke privileges from database users at various levels


Topics covered
Origins of SQL                                            Joins
SQL standards                                             The subquery method
ANSI SQL                                                  INSERT, UPDATE, DELETE
Three components of SQL                                   Transaction statements
SQL language constructs                                   Embedded SQL
Data manipulation language                                Application prolog
Using the SELECT command                                  SQL in a C program
Predicates                                                Static and dynamic SQL
Expressions and connectives                               API
Built-in functions                                        Data definition language
Grouping rows                                             Creating tables
Ordering rows                                             Defining constraints


$
    SQL Programming
#
    sqlprog
Maintaining tables                    Security
Views                                 Granting privileges
Indexes                               Removing privileges
Data control language                 Naming tables and synonyms


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 20MBs
$ #
      SQL* Plus


Course duration:         8 hours


Audience:                Oracle database administrators, system administrators, and application
                         developers who are using SQL*Plus for the first time


Prerequisites:           The course Relational Principles. The courses Database Fundamentals and SQL
                         Programming, though not strict prerequisites, would be useful.


Course aim
To provide the user with a firm foundation in SQL*Plus


Learning objectives
After taking this course, the user should be able to
      describe SQL*Plus, its structure and execution, and explain its position within the Oracle RDBMS
        environment
      use SQL*Plus data manipulation commands
      explain how functions are used to manipulate data values, convert formats, and make
        calculations
      use the formatting features supported by SQL*Plus to enhance report writing
      use SQL*Plus data definition and control commands
      explain and create views, indexes, and sequences


Topics covered
SQL*Plus overview                                          Report options
Language structure                                         SET and SPOOL commands
Executing SQL*Plus                                         INSERT, UPDATE, and DELETE
The SELECT statement                                       Transaction processing
Refining queries                                           Creating tables and constraints
Joins and subqueries                                       ALTER and DROP
Column functions                                           Views, indexes, and sequences
Conversion functions                                       Security
Group functions                                            Granting and removing privileges
Column options                                             Naming tables and synonyms
Substitution variables


Windows version available


$
    SQL* Plus
#
    orsqlpl
Course incorporates: Test, Glossary


Hard Disk Requirements 21MBs
$ #
      PL/SQL: Language Constructs


Course duration:        6 hours


Audience:               Oracle database administrators, system administrators, and application
                        developers who are using PL/SQL version 2 for the first time (or experienced
                        developers who are upgrading from PL/SQL version 1 or another 3GL
                        programming language)


Prerequisites:          The courses Relational Principles and SQL*Plus. The courses Database
                        Fundamentals and SQL Programming, though not strict prerequisites, would be
                        useful.


Course aim
To provide the user with a detailed understanding of PL/SQL's procedural language constructs


Learning objectives
After taking this course, the user should be able to
      use the conditional and iterative constructs of PL/SQL to manipulate data
      enhance application efficiency by using memory cursors
      explain how application error control is achieved by using exceptions
      execute and pass parameters to PL/SQL scripts


Topics covered
PL/SQL overview                                            The cursor for loop
Basic program structure                                    Exception concepts
Executing PL/SQL programs                                  Predefined exceptions
PL/SQL declarations                                        User-defined exceptions
Variable assignment                                        Propagating exceptions
Conditional control                                        Command-line parameters
Cursors                                                    Dynamic scripts
Basic loops


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 13MBs




$
    PL/SQL: Language Constructs
#
    orplslc
$ #
      PL/SQL Program Units


Course duration:       6 hours


Audience:              Oracle database administrators, system administrators, and application
                       developers who are using PL/SQL version 2 for the first time (or experienced
                       developers who are upgrading from PL/SQL version 1 or another 3GL
                       programming language)


Prerequisites:         The courses Relational Principles, SQL*Plus, and PL/SQL: Language Constructs.
                       The courses Database Fundamentals and SQL Programming, though not strict
                       prerequisites, would be useful.


Course aim
To provide the user with a detailed understanding of how stored program units can improve the
efficiency of database applications


Learning objectives
After taking this course, the user should be able to
      create user-defined composite PL/SQL datatypes
      create PL/SQL procedures, functions, and packages
      explain how data integrity is enhanced by using database triggers


Topics covered
Modular programming overview                              Packages: concepts, creation and execution
The TABLE datatype                                        Overloading
The RECORD datatype                                       The standard package
Procedures: creation and execution                        Triggers: concepts and syntax
Passing in parameters                                     The STATEMENT trigger
Passing out parameters                                    The ROW trigger
Functions: creation and execution                         Advanced trigger techniques
Source code


Windows version available
Course incorporates: Test, Glossary


Hard Disk Requirements 16MBs




$
    PL/SQL Program Units
#
    orplspu
$ #
      Oracle Forms 4.5: Fundamentals


Course duration:         6 hours


Audience:                Oracle database administrators, system administrators, and Oracle application
                         developers who are using Oracle Forms version 4.5 for the first time (or
                         experienced developers who are upgrading from a previous version or another
                         GUI application development tool)


Prerequisites:           The courses Relational Principles, SQL*Plus, PL/SQL: Language Constructs, and
                         PL/SQL: Program Units. The courses Database Fundamentals and SQL
                         Programming, though not strict prerequisites, would be useful. Detailed
                         knowledge of Oracle Reports and Oracle Graphics is also required for a full
                         understanding of the Oracle Developer/2000 toolset.


Course aim
To provide the user with a firm foundation in Oracle Forms


Learning objectives
After taking this course, the user should be able to
       explain the principles of GUI design
       explain and use the Oracle Forms interface
       create default and user-defined forms
       create objects and define properties
       use PL/SQL in triggers to provide event-driven functionality
       explain how menus are used in Oracle Forms


Topics covered
Oracle Forms overview                                       Menu overview
Interface design principles                                 Menu design principles
Oracle Forms components                                     Creating a menu
Designer interface overview
The Object Navigator
The Layout Editor
Other designer tools
Blocks and items
Properties
Boilerplate
Triggers and events

$
    Oracle Forms 4.5: Fundamentals
#
    orsqlf
Windows version available
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements 13MBs
$ #
      Oracle Forms 4.5: Design and Development


Course duration:         6 hours


Audience:                Oracle database administrators, system administrators, and Oracle
                         application developers who are using Oracle Forms version 4.5 for the first
                         time (or experienced developers who are upgrading from a previous version
                         or another GUI application development tool)


Prerequisites:           The courses Relational Principles, SQL*Plus, PL/SQL: Language Constructs,
                         PL/SQL: Program Units, and Oracle Forms: Fundamentals. The courses
                         Database Fundamentals and SQL Programming, though not strict
                         prerequisites, would be useful. Detailed knowledge of Oracle Reports and
                         Oracle Graphics is also required for a full understanding of the Oracle
                         Developer/2000 toolset.


Course aim
To enable the user to design and develop an effective graphical user interface in the Oracle Forms
environment


Learning objectives
After taking this course, the user should be able to
       create multiple table blocks
       create master-detail forms
       enhance an application using visual objects
       explain windows and canvas-views
       write effective triggers to enhance application control
       develop an effective application menu


Topics covered
Application control
Multiple-table blocks
Master-detail forms
Alerts
LOVs
Editors
Other visual objects
Windows and canvas-views


$
    Oracle Forms 4.5: Design and Development
#
    orsqlf2
Trigger handling
Application menus


Windows version in development
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements 20MBs
$ #
      Oracle Forms 4.5: Advanced Application Development


Course duration:        8 hours


Audience:               Oracle database administrators, system administrators, and Oracle
                        application developers who are using Oracle Forms version 4.5 for the first
                        time (or experienced developers who are upgrading from a previous version
                        or another GUI application development tool)


Prerequisites:          The courses Relational Principles, SQL*Plus, PL/SQL: Language Constructs,
                        PL/SQL: Program Units, Oracle Forms: Fundamentals, and Oracle Forms:
                        Design and Development. The courses Database Fundamentals and SQL
                        Programming, though not strict prerequisites, would be useful. Detailed
                        knowledge of Oracle Reports and Oracle Graphics is also required for a full
                        understanding of the Oracle Developer/2000 toolset.


Course aim
To provide the user with a knowledge of the advanced features of Oracle Forms


Learning objectives
After taking this course, the user should be able to
      create and use record groups
      explain how parameters are passed
      use PL/SQL to enhance application functionality
      set item properties dynamically and control navigation
      use the debugging features of Oracle Forms
      implement security effectively in the Oracle environment
      integrate Oracle Forms with other Oracle Developer/2000 tools


Topics covered
Record groups
Parameters
PL/SQL and trigger handling
Setting object properties dynamically
Navigation sequence
Debugging applications
Security
Integration with other Oracle Developer/2000 tools


$
    Oracle Forms 4.5: Advanced Application Development
#
    orsqlf3
Windows version in development
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements
$ #
      Oracle Forms 4.5: Object Oriented Techniques


Course duration:        8 hours


Audience:               Oracle database administrators, system administrators, and Oracle
                        application developers who are using Oracle Forms version 4.5 for the first
                        time (or experienced developers who are upgrading from a previous version
                        or another GUI application development tool)


Prerequisites:          The courses Relational Principles, SQL*Plus, PL/SQL: Language Constructs,
                        PL/SQL: Program Units, Oracle Forms: Fundamentals, Oracle Forms: Design
                        and Development, and Oracle Forms: Advanced Application Development.
                        The courses Database Fundamentals and SQL Programming, though not
                        strict prerequisites, would be useful. Detailed knowledge of Oracle Reports
                        and Oracle Graphics is also required for a full understanding of the Oracle
                        Developer/2000 toolset.


Course aim
To enable the user to take advantage of the object-oriented features of Oracle7 in the Oracle Forms
environment


Learning objectives
After taking this course, the user should be able to
      explain the flexibility of Oracle Forms in the client/server environment
      use PL/SQL stored program units in Oracle Forms to enhance application efficiency
      explain how code is reused
      explain advanced object-handling techniques available in Oracle Forms


Topics covered
Concepts
Program units
Libraries
Inheritance
Visual attribute objects
Property classes
Built-ins
Object-handling


Windows version in development

$
    Oracle Forms 4.5: Object Oriented Techniques
#
    orsqlf4
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements
$ #
      Oracle Reports 2.5: Fundamentals


Course duration:        6 hours


Audience:               Oracle application developers who are using Oracle Reports version 2.5 for
                        the first time (or experienced developers who are upgrading from a previous
                        version or another report writing tool)


Prerequisites:          The courses Relational Principles, SQL*Plus, PL/SQL: Language Constructs,
                        PL/SQL: Program Units, Oracle Forms: Fundamentals, Oracle Forms: Design
                        and Development, Oracle Forms: Advanced Application Development, and
                        Oracle Forms: Object-Oriented Techniques. The courses Database
                        Fundamentals and SQL Programming, though not strict prerequisites, would
                        be useful. Detailed knowledge of Oracle Forms and Oracle Graphics is also
                        required for a full understanding of the Oracle Developer/2000 toolset.


Course aim
To provide the user with a firm foundation in Oracle Forms


Learning objectives
After taking this course, the user should be able to
      explain the components of an Oracle Reports application
      explain the Oracle Reports interface
      explain how a report is structured and designed
      explain database interaction and data model design
      create, execute, preview and print a report


Topics covered
Oracle Reports principles
The role of reports in the Oracle environment
Oracle Reports components
The Oracle Reports interface
Layout design
Database interaction and data model design
Creating a report
Executing a report
Previewing a report
Printing a report


$
    Oracle Reports 2.5: Fundamentals
#
    orepfun
Windows version in development
Course incorporates: Test, Glossary


Hard Disk Requirements
$ #
      Oracle Reports 2.5: Design and Development


Course duration:        6 hours


Audience:               Oracle application developers who are using Oracle Reports version 2.5 for
                        the first time (or experienced developers who are upgrading from a previous
                        version or another report writing tool)


Prerequisites:          The courses Relational Principles, SQL*Plus, PL/SQL: Language Constructs,
                        PL/SQL: Program Units, and Oracle Reports 2.5: Fundamentals. The courses
                        Database Fundamentals and SQL Programming, though not strict
                        prerequisites, would be useful. Detailed knowledge of Oracle Forms and
                        Oracle Graphics is also required for a full understanding of the Oracle
                        Developer/2000 toolset.


Course aim
To enable the user to design and integrate sophisticated reports in the Oracle Reports 2.5
environment


Learning objectives
After taking this course, the user should be able to
      customize a report
      use computations in a report
      design a break report
      explain how parameters are passed to a report at runtime
      explain how objects and PL/SQL triggers are used in Oracle Reports 2.5
      explain how integrated applications are created using Oracle Reports 2.5 and the other tools
        in the Oracle Developer/2000 toolset


Topics covered
Customizing a report
Using computations
Creating break reports
Passing runtime parameters
Using objects in Oracle Reports
Using PL/SQL in Oracle Reports
Integration with other Oracle Developer/2000 tools




$
    Oracle Reports 2.5: Design and Development
#
    orepdd
Windows version in development
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements
$ #
      Oracle Reports 2.5: Advanced Techniques


Course duration:         6 hours


Audience:                Oracle application developers who are using Oracle Reports version 2.5 for
                         the first time (or experienced developers who are upgrading from a previous
                         version or another report writing tool)


Prerequisites:           The courses Relational Principles, SQL*Plus, PL/SQL: Language Constructs,
                         PL/SQL: Program Units, Oracle Reports 2.5: Fundamentals, and Oracle
                         Reports 2.5: Design and Development. The courses Database Fundamentals
                         and SQL Programming, though not strict prerequisites, would be useful.
                         Detailed knowledge of Oracle Forms and Oracle Graphics is also required for
                         a full understanding of the Oracle Developer/2000 toolset.


Course aim
To enable the user to design and integrate sophisticated reports using the advanced features of
Oracle Reports 2.5


Learning objectives
After taking this course, the user should be able to
      design advanced matrix and multiple panel reports
      explain how multiple query techniques are used
      explain the issues involved in report execution, performance and storage
      explain the principles involved in the administration of Oracle Reports 2.5


Topics covered
Designing an advanced report
Matrix reports
Multiple panel reports
Multiple queries
Execution and performance
Storage
Report administration


Windows version in development
Course incorporates: Test, Glossary, Full hands-on simulation



$
    Oracle Reports 2.5: Advanced Techniques
#
    orepadv
Hard Disk Requirements
$ #
      Oracle Graphics: Fundamentals


Course duration:       6 hours


Audience:              Oracle application developers who are using Oracle Graphics version 2.5 for
                       the first time


Prerequisites:         The courses Relational Principles, SQL*Plus, PL/SQL: Language Constructs,
                       PL/SQL: Program Units. The courses Database Fundamentals and SQL
                       Programming, though not a strict prerequisite, would be useful. Detailed
                       knowledge of Oracle Forms and Oracle Reports is also required for a full
                       understanding of the Oracle Developer/2000 toolset.


Course aim
To enable the user to design dynamic graphical applications using Oracle Graphics


Learning objectives
After taking this course, the user should be able to
      explain how Oracle Graphics can be used to enhance an application
      explain the components of an Oracle Graphics application
      explain the Oracle Graphics interface
      design a dynamic graphical application using Oracle Graphics
      explain database interaction in the Oracle Graphics environment
      use graphical templates and charting techniques


Topics covered
The role of Oracle Graphics in the Oracle environment
Oracle Graphics components
The Oracle Graphics interface
Designing a dynamic graphical application
Database queries
Templates
Charts


Windows version in development
Course incorporates: Test, Glossary, Full hands-on simulation




$
    Oracle Graphics: Fundamentals
#
    orgfun
Hard Disk Requirements
$ #
      Oracle Graphics: Advanced Application Design


Course duration:        6 hours


Audience:               Oracle application developers who are using Oracle Graphics version 2.5 for
                        the first time


Prerequisites:          The courses Relational Principles, SQL*Plus, PL/SQL: Language Constructs,
                        PL/SQL: Program Units, and Oracle Graphics: Fundamentals. The courses
                        Database Fundamentals and SQL Programming, though not a strict
                        prerequisite, would be useful. Detailed knowledge of Oracle Forms and
                        Oracle Reports is also required for a full understanding of the Oracle
                        Developer/2000 toolset.


Course aim
To enable the user to design and integrate advanced applications using Oracle Graphics and the
Oracle Developer/2000 application development tools


Learning objectives
After taking this course, the user should be able to
      explain display management and graphical navigation
      create an interactive graphical application
      explain how runtime parameters are used in Oracle Graphics
      explain how PL/SQL is used in Oracle Graphics
      design an advanced application using Oracle Graphics
      explain how integrated applications are created using Oracle Graphics and the other tools in
        the Oracle Developer/2000 toolset


Topics covered
Managing displays
Graphical navigation
Runtime parameters
Interactive application design
Using PL/SQL in Oracle Graphics
Designing an advanced graphical application
Integration with other Oracle Developer/2000 tools


Windows version in development


$
    Oracle Graphics: Advanced Application Design
#
    orgaad
Course incorporates: Test, Glossary, Full hands-on simulation


Hard Disk Requirements
$ #
      Lotus

* indicates courses not yet available


Lotus Notes Release 3.1

Basic Notes Concepts
Notes for the Technical User
Application Development I: Forms and Formulas
Application Development I: Views and Database Administration
Application Development ll: Advanced Form and View Design
Application Development ll: Workflow Design and Application Management
System Administration I: Setup and Security
System Administration I: Replication and Mail Routing
System Administration ll: System Management and Server Statistics
System Administration ll: Hierarchical Certification and Multiple Domains



Lotus Notes Release 4.x

Moving to Notes 4: Basic User I
Moving to Notes 4: Basic User II
Moving to Notes 4: Using Notes Mail
Moving to Notes 4: The Power User
Moving to Notes 4: The Mobile User
Lotus Notes Release 4: Basic User I*
Lotus Notes Release 4: Basic User II*
Lotus Notes Release 4: Basic User III*
Lotus Notes Release 4: Using Notes Mail*
Lotus Notes Release 4: The Mobile User*
Lotus Notes Release 4: The Power User*
Notes 4 and the Net*
Lotus Notes Release 4: Application Development Update I: Creating a Notes 4 Database
Lotus Notes Release 4: Application Development Update I: Enhancing a Notes 4 Database
Lotus Notes Release 4: Application Development Update II: Notes 4 Interface Design*

$
    Lotus
#
    Lotus
Lotus Notes Release 4: Application Development Update II: Notes 4 Automation and Workflow*
Lotus Notes Release 4: Application Development I: Creating a Notes Database*
Lotus Notes Release 4: Application Development I: Form Design Techniques*
Lotus Notes Release 4: Application Development I: View Design Techniques*
Lotus Notes Release 4: Application Development I: Actions and Agents*
Lotus Notes Release 4: Application Development I: Navigation Techniques*
Lotus Notes Release 4: Application Development I: Finalizing the Database*
Lotus Notes Release 4: System Administration Update* I
Lotus Notes Release 4: System Administration Update II: Object Store*
Lotus Notes Release 4: System Administration I: System Administration Tools*
Lotus Notes Release 4: System Administration I: Mail*
Lotus Notes Release 4: System Administration I: Object Store*
Lotus Notes Release 4: System Administration I: Replication I*
Lotus Notes Release 4: System Administration I: Replication II*
Lotsu Notes Release 4: System Administration I: Hierarchical Naming*
Lotus Notes Release 4: System Administration I: Security*
Lotus Notes Release 4: System Administration I: Installation and Setup I*
Lotus Notes Release 4: System Administration I: Installation and Setup II*




cc:Mail

Using cc:Mail



SmartSuite

Imagine - Working together with SmartSuite
$ #
      Powersoft


* indicates courses not yet available

Moving from PowerBuilder 3.0a to 4.0a
PowerBuilder: The Basics
PowerBuilder: DataWindow Concepts
PowerBuilder: Implementing a User Interface
PowerBuilder: Object-Oriented Essentials



PowerBuilder 5.x

PowerBuilder 5: New Development Techniques*
PowerBuilder 5: The Basics*
PowerBuilder 5: DataWindow Concepts*
PowerBuilder 5: Implementing a User Interface*
PowerBuilder 5: Object-Oriented Techniques*




$
    Powersoft
#
    Powersoft
$ #
      Gupta

SQLWindows: An Introduction
SQLWindows: Quick Start
SQLWindows: Introduction to SAL
SQLWindows: Database Queries
SQLWindows: Additional Programming Techniques




$
    Gupta
#
    Gupta
$ #
      Novell


Novell NetWare

NetWare 4.1 Administration: Accessing Basic Network Services
NetWare 4.1 Administration: Configuring Basic Network Services
NetWare 4.1 Administration: Automating the User Environment
NetWare 4.1 Administration: Managing NetWare Directory Services
NetWare 4.1 Administration: Performing Administrative Tasks
NetWare 4.1 Advanced Administration: NDS Design and Administration and Security
NetWare 4.1 Advanced Administration: NDS Partitions and Replicas
NetWare 4.1 Advanced Administration: Managing the NetWare 4.1 Environment
NetWare 4.1 Advanced Administration: Network and Server Optimization
NetWare 4.1 Installation and Configuration: Installing and Upgrading
NetWare 4.1 Installation and Configuration: Configuring and Managing Networks
NetWare 4.1 Design and Implementation Determining the Project Approach
NetWare 4.1 Design anf Implementation: NDS Directory Tree Structure
NetWare 4.1 Design and Implementation: Design Strategies
NetWare 4.1 Design and Implementation: Implementation Schedules
Networking Technologies: Networking Principles
Networking Technologies: Transmission Media
Networking Technologies: The OSI Model
Networking Technologies: Miscellaneous Protocols
NetWare Service and Support: Troubleshooting and Research
NetWare Service and Support: Adapter Cards and Cabling
NetWare Service and Support: Network Storage Devices
NetWare Service and Support: Troubleshooting DOS Workstations
NetWare Service and Support: Troubleshooting Network Printing
NetWare Service and Support: Network Optimization
NetWare TCP/IP Transport: Introduction to TCP/IP
NetWare TCP/IP Transport: Internetworking
NetWare TCP/IP Transport: Internet Protocol (IP)




$
    Novell
#
    Novell
Novell NetWare 3.12

NetWare 3.12 Administration: NetWare Basics
NetWare 3.12 Administration: Network File Systems
NetWare 3.12 Administration: NetWare Security
NetWare 3.12 Administration: The User Environment
NetWare 3.12 Administration: Supplemental Services
NetWare 3.12 Advanced Administration: Server Setup and Security
NetWare 3.12 Advanced Administration: Server Memory and Performance
NetWare 3.12 Advanced Administration: Server Client and Management
NetWare 3.12 Installation and Configuration: Installation
NetWare 3.12 Installation and Configuration: Network Management
NetWare 3 to 4.1 Update: Introduction to NetWare 4.1
NetWare 3 to 4.1 Update: NDS Design, Administration and Security
NetWare 3 to 4.1 Update: NDS Partitions and Replicas
NetWare 3 to 4.1 Update: Managing the NetWare 4.1 Environment
NetWare 3 to 4.1 Update: Network and Server Optimization




NetWare 3.11

Update to NetWare 3.11
Administration Essentials for NetWare 3.11
Administration for NetWare 3.11
Advanced Administration for NetWare 3.11
Update to NetWare 3.12
Technical Support for NetWare
NetWare for Workgroup Managers
Update to NetWare 4.x
$ #
      Microsoft


* indicates courses not yet available


Microsoft Office - End-User

Beginning Word 6.0
Intermediate Word 6.0
Advanced Word 6.0
Word 6.0 for the Power User
Beginning Excel 5.0
Intermediate Excel 5.0
Advanced Excel 5.0
Excel 5.0 for the Power User
Beginning Access 2.0
Intermediate Access 2.0
Introduction to PowerPoint 4.0



Windows 95/Microsoft Office

Jump Start Windows 95: Getting Started
Jump Start Windows 95: Up and Running
Jump Start Windows 95: from 3.1
Beginning Word 7.0*
Intermediate Word 7.0*
Advanced Word 7.0*
Word 7.0 for the Power User*
Beginning Excel 7.0*
Intermediate Excel 7.0*
Advanced Excel 7.0*
Excel 7.0 for the Power User*
Beginning Access 7.0*
Intermediate Access 7.0*


$
    Microsoft
#
    Microsoft
Introduction to PowerPoint 7.0*



UNIX, OS/2 and Windows NT
Windows 3.x Fundamentals
Technical Support for Windows
Advanced Technical Support for Windows
Essentials of Windows 95
Essentials of Windows NT
Architecture of Windows NT



Fundamentals of Visual Basic
Programming in Visual Basic




Windows NT 3.5x

Support Fundamentals for Windows NT 3.5x: Basic Configuration
Support Fundamentals for Windows NT 3.5x: File Systems, File Resources and Security
Support Fundamentals for Windows NT 3.5x: The Networking Environment
Support Fundamentals for Windows Nt 3.5x: Remote Access Service
Support Fundamentals for Windows NT 3.5x: Printing form Windows NT
Support Fundamentals for Windows NT Troubleshooting
Support Windows NT Workstation 3.5x: Installing and Upgrading
Support Windows NT Workstation 3.5x:P Interoperability
Support Windows NT Workstation 3.5x Running Applications
Support Windows NT Workstation 3.5x Optimizing for Performance
Supporting Windows NT Server 3.5x Installing and Upgrading*
Supporting Windows NT Server 3.5x Configuration and Administration*
Supporting Windows NT Server 3.5x Implementing and Managing Domains*
Supporting Windows NT Server 3.5x Interoperability*
Supporting Windows NT Server 3.5x Migration from Novell NetWare*
Supporting Windows NT Server 3.5x Implementing a TCP/IP*
Supporting Windows NT Server 3.5x Using Windows NT Browser*
Supporting Windows NT Server 3.5x Optimizing for Performance*
$ #
      Oracle

Relational Principals
SQL Programming
SQL *Plus
PL/SQL: Language Constructs
PL/SQL: Program Units
Oracle Forms 4.5: Fundamentals
Oracle Forms 4.5: Design and Development
Oracle Forms 4.5: Advanced Applicaion Development
Oracle Forms 4.5: Object-Oriented Techniques
Oracle Reports 2.5: Fundamentals
Oracle Reports 2.5: Design and Developement
Oracle Reports 2.5: Advanced Techniques
Oracle Graphics: Fundamentals
Oracle Graphics: Advanced Application Design




$
    Oracle
#
    Oracle
$ #
      UNIX

UNIX Overview
UNIX Technical Awareness
Essentials of Solaris 2.x
Solaris 2.x File Management
Solaris 2.x Job control
Essentials of HP-UX
HP-UX File Management
HP-UX Job Control
Essentials of UnixWare
UnixWare File Management
UnixWare Job Control
The UNIX Editors
Introduction to the UNIX Editors
The UNIX "Vi" Editor
Bourne Shell Programming
Using the Bourne Shell
UNIX System Administration Basics
UNIX System Operation
UNIX Filesystem Management
UNIX Device Configuration
System Administration - System V




$
    UNIX
#
    UNIX
$ #
      IBM

SNA Interconnections
OS/2 Fundamentals




$
    IBM
#
    IBM
$ #
      Client/Server Core Concepts

The Client/Server Model
Client/Server Technologies
Data Communications Essentials
Protocols and Internetworking
Relational Principles
Object-Oriented Principles
PC Concepts in a Networking environment
Open Systems Standards
UNIX, OS/2 and Windows NT




$
    Client
#
    Client
$ #
      TCP/IP

TCP/IP for Unix Users
TCP/IP Architecture and Routing
TCP/IP Protocols
TCP/IP Management: SNMP
TCP/IP Applications




$
    TCPIP
#
    TCPIP
$ #
      Open Systems

Open System Standards
OSI Fundamentals
OSI Operations
OSI Network Layers
OSI Upper Layers
EDI and ODA
FTAM
MHS Operations
x.400 Protocols
x.500 Protocols




$
    OpenSystems
#
    OpenSystems
$ #
      Lans and Wans

Lan Fundamentals
Data Communications Essentials
Protocols and Internetworking
WAN Fundamentals
Network Operating Systems
Lan Management and Troubleshooting
Lan Operations
IEEE Lan Architecture
IEEE Lan Architecture l
IEEE Lan Architecture ll
Internetworking: Essentials
Internetworking: Bridges, Routers and Gateways
Management and Security
Analog Networks
Modem and Interface Testing




$
    LansandWans
#
    LansandWans
$ #
      Fast Packet Technology

Fast Packet Technologies
Broadband-ISDN
ATM fundamentals
ATM for Technical Users
SMDS, MANs and Fiber Networks
x.25 Networking
Frame Relay




$
    FastPacketTechnology
#
    FastPacketTechnology
$ #
      Systems and Databases Design

System Analysis Fundamentals
Data Flow Diagrams
Entity Relationship Diagrams
Data Dictionaries
logical Model Validation
Access Path Analysis
Project Management Excellence PME
Database Fundamentals
Database Design
Database Management




$
    SystemsandDatabasesDesign
#
    SystemsandDatabasesDesign
$ #
      Object-Oriented Techniques

Object-Oriented Principles
Object-Oriented Analysis: Classes and Objects
Object-Oriented Analysis: Dynamic Modeling
Object-Oriented Design




$
    ObjectOrientedTechniques
#
    ObjectOrientedTechniques
$ #
      Programming

A Tour of ANSI C
Data Representation in ANSI C
Functions in ANSI C
Expressions in ANSI C
Flow Control in ANSI C
Text Processing in ANSI C
Processing Records in ANSI C
ANSI C Pointers
The ANSI C Standard library
The ANSI C Processor
C++ Programming Classes
C++ Programming: Constructors and Destructors
C++ Programming: Functions and operator Overloading
C++ Programming: Inheritance and Virtual Functions




$
    Programming
#
    Programming

				
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