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					Evaluating Virtual Outreach
Services: The VIVOS Project
         Experience
   Alison Yeoman, Janet Cooper,
 Christine Urquhart and Alyson Tyler


                                       1
       Definition of VIVOS
   Value and Impact of Virtual Outreach
                    Services
• Covered any services that enabled
  healthcare professionals to access
  information without physically coming into
  the library


                                               2
                   Aims
• To develop and evaluate methodologies or
  sets of methods, for determining the value
  and impacts of “virtual outreach”
  information services in the health sector
• The findings were intended to inform
  guidelines for project management of
  similar services

                                               3
              Objectives
• To improve existing evaluation methods
• To suggest methods appropriate for this
  type of study
• To validate the study through the use of
  multiple methods
• To evaluate training approaches for
  community staff
• To develop research skills among librarians
                                            4
Site           Subject of study

Cornwall       Database training programme

Salford &      A 3-day training programme critical
Trafford       appraisal & database use
Leicester      Remote access to NISS Biomed

North Thames   Additional data analysis for existing
               database project
West Suffolk   Investigate use of the Pink Book

South Humber   Evaluation of use of !evidence matters!
               bulletin
Exeter         Explore usage of Exeter medical library
               Website                                 5
                     Methodologies
Site            Interviews      Questionnaires Vignettes   CIT*
Cornwall        26              -                 yes      no
Leicester       35              175               no       yes
Salford &       17              43                yes      no
Trafford
S Humber        22              -                 no       yes
W Suffolk       37              100               no       yes
Exeter          -               200               no       no
* Critical Incident Technique
NB North Thames analysis based on existing data

                                                                  6
Total number of interviews: 137

Total number of questionnaires: 518




                                      7
       Keys to the information
                doors
•   The goal
•   Motivation
•   Sensitivity to local issues
•   Wide-ranging support
•   Meeting the needs of users
•   Awareness & early identification of benefits

                                               8
        Keeping the doors
              open
• Process of review & feedback

• Continuing support for users

• Cascading of skills

• Continued evolution of the project
                                       9
             Conclusions:
       Vital elements of virtual
          outreach projects
•   Seamless & structured training
•   Continuous support for users
•   Constant monitoring of user needs
•   Topicality, timeliness & relevance
•   Active promotion of services & training
•   Adequate IT infrastructure
•   Successful evolution of the project
                                              10
     ‘And for me it was such a great
achievement, to roll all that together just
seemed like something that I would never
ever, ever be able to do…because I am a
doer, I am not a writer or a thinker, I am
  a hands-on person really, so it was a
        great achievement really.’


                                          11
      VIVOS Project Report
• Available via:
  http://dil.aber.ac.uk (Research pages)




                                           12

				
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