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GLOBALISASI DAN AKIBATNYA TERHADAP KEGIATAN SEKTOR JASA

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					GLOBALISASI DAN AKIBATNYA TERHADAP KEGIATAN
SEKTOR JASA

Oleh: Prof. Dr. Drodjatun Kuntjorojakti



               Services:
                  1. Experimental and intangible/invisible
                  2. Simultaneous (real time, face-to-face
                     delivery)
                  3. Location specific
                  4. Cannot be stored




                  •
                                          !
                      Add value to other processes
                  •   Adding intelligent value




                                          !
                           Without services there could
                           be no functioning economy!
                                                                     1
                           Centrality in any economy



                 Inbound flow                        Outbound flow




                                          !
                           Services account of BOP
     Services
                             "               Most dynamic
                                             Sector !
A. Traded Services                   B. Facilitative services

1. Trade          2. Trade           1. Facilitational   2. Facilitational
Consumer          Business           Logistic            Support

Example :         Example :          Example :           Example :
• Tourism         • Legal            • transporta        • Banking
• health          • financial           tion             • trade




                            ! !
                            Accounting
                            (Profesional
                              Services)

                                                                             2
                                 !
 •   Technology intensive
                                                          Capacity
 •   Knowledge intensive
                                                          Efficiency
     # Skills
     # expertise

 •   Increasingly exposed to international dimension     Competitive



             s.t. technological and social innovation     !
 Accounting

 Like :
 #   Advertising
 #   Consulting
 #   Computer services
 Professional services
 Accounting, auditing, tax related management consulting
 Include:
 # Computer system for business transaction processing
 # Provision of information to management




                            !
 Rely heavily on
 # Skill
 # talent
                      Of “key” individuals and “rain makers”
                                                                3

1. HRD problem
                              !
2. Ideas processes combined with technology + remote delivery
      Trend perubahan jangka panjang, abad ke-21:
           Globalisasi
      "       intensifikasi daripada interdependencies
              "      saling ketergantungan di antara:
                         # Ekonomi
                         # Industri
                         # Perusahaan

                        Paradigma shift !


Menuju ke: keterbukaan (global openness)


                                               !
 Indikator makro :

    X+M
     Y
        ! %                             Dimungkinkan
 ketergantungan ekonomi kepada:
 # International trade meningkat        karena ekonomi
 # International finance                dunia menjadi :
     meningkat                          # Bonderless
 # International ervices                # Tidak
     meningkat                             tergantung
                                           waktu
                                           (via telecom,
                                             wireless,
                                            paperless)




                                   !
                      Paradigma shift
                                                           4
Triple T Revolution

 & Transportation " role of distance !
   " transportation cost " location decline!
 & Telekom " time !
    " telecom cost
 & Travel " global awareness    %
   " travel cost


                          %
                        Awareness of
                          changes
                                                                         4a
     # Challenges                            Alternatives
     # Threats                               opportunities
     # dangers                                 choices




 Choices of :                Semakin
 #   Goods                   banyak
 #   Services                jumlah dan
 #                           variasinya                      User

                                                  "
     Money (currency)
                             at all levels                   Consumer
 #   Capital                                                 loyalty !
 #   Information             of
     knowledge know-         economics
     how technology          and social
                             activiteies                                 4b
&       Penyebab Globalisasi
        |
        "       Triple T Revolution
        T1 Transportation "      containerisation,
                ' Trucks, train, ships, cargo plane, air and seaports, software dev.
                                                                                       5
                & Global door-to-door, multi modal through-freight system

        T2 Telecomunication "          digitalisation
                ' stelite, optic fibre, computer
                & global person-to-person, integrated services digital network (ISDN)

        T3 Travel/tourism "        mass travel,
                ' jumbo jets, aiports
                & long haul direct mass travel



            & Transportation / freihgt cost turun
            & Communication / information cost turun
            & Travel cost turun




& Globalisasi    " mega competition
                                         !
    "prices turun (world inflation turun) " profit margin turun
                                                                     !
    "    requirement meningkat for :
           • productivity
           • efficiency
            •   delivery    " just in time (JIT/Kanban)                                6
            •   quality     " total quality control (kaizen – TQC), TQM
                "     zero deffect

          Mobilization of
          resources and                  Processing               Output delivery
            factors JIT                (TQC, TQM) ZD              LAKU KERAS

                %                             %
                                            DANA
                                                       (
& Megacompetition

Menuntut perusahaan untuk sadar lingkungan
o Operational
o Industrial
o External

                        !
              Menuntut :
              • Informatin intensive
              • Knowledge intensive
              • activities
                                                                  7
                                                !
   Menuntut motivasi
   & partisipasi manpower (workers and managers) yang committed
         to : deliver the best, customised, on time Every time!
         at : competitive price                 " Anywhere


                             Globalisasi
                                       !
                 Pendorong baru strata menengah
                      (bukan middle class)
                        information haves

                                       !
                & Basisnya:
                   • Profesionalisme
                   • Urban area
                   • Modern sectors
                   • Close interface between:
                        - business
                        - academia

                                       !
                                                                  8
                  “California” style of life
                   spending behaviour

				
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