ACORD Weekly Newsletter (PDF) by xumiaomaio


									27 October 2010                                                       Volume 1, Issue 43

Headlines and Information
 1 Streamlining ACORD's Standards Department
 2 ACORD's Carroll & Marable at NAAIA
 3 Revenge of the Thin Client (Insurance Networking News)
 4 CCM and ECM: New Levers for Growth in Insurance (Tech Decisions)
 5 Put It on My Card (Claims Advisor)
ACORD Certified Expert
 6 New & Improved Expert Tests
 7 ACORD Forms Toolkit Sunsetting
ACORD in Europe
 8 Rueschlikon: More than a Small Town in Switzerland
 9 AUGIE Launches Update Site
Property & Casualty/Surety
10 E&S Standardization Progress
ACORD's Anniversary: 40 Stories for 40 Years
11 Story #37: Saving The Trees
Headlines and Information
1. Streamlining ACORD's Standards Department
Last week, ACORD announced several promotions and title changes as work continues to streamline the
functioning of the ACORD Standards Department. This follows the recent addition of Rick Heil as
Director of Standards.

       Shane McCullough was promoted to Chief Enterprise Architect. He will lead all technical
        services support activities and continue to spearhead work on ACORD's technical standards and
        ACORD Framework.
       Carolyn "Cal" Durland, CPCU, was promoted to Director of Member Relations. She is
        celebrating her 20th anniversary with ACORD. She will also continue to serve as the AUGIE
       Marcia Berner was named Director of P&C Advisory Services. She will be working with
        members directly to help increase and improve PCS Standards implementations industry-wide.
       Cliff Chaney will take on a new role as Senior Enterprise Architect and will be working with
        Shane McCullough to oversee all aspects of managing and maintaining the ACORD Framework.
        They will also provide the technical support required to publish standards and deploy ACORD
        assets like testing and certification and other tools for standards development and

"We are embarking on our fifth decade of service to the insurance industry in 2011 and we are, once
again, organizing for continued success. So please join me in wishing everyone the best in their new
roles. We are changing ACORD so we can change the business of insurance," said Gregory A. Maciag,
President & CEO of ACORD.

2. ACORD's Carroll & Marable at NAAIA
ACORD's Daneen Carroll, Compliance Manager and Brian Marable, Market Development Manager,
presented at the National African American Insurance Association (NAAIA) Annual Conference in
Dallas this month.

Their two-hour presentation, Knowledge is Power: Tapping into Industry Resources, focused on helping
attendees find the industry information they need quickly and easily. Topics included basic insurance
information, insurance resources, professional development opportunities, and emerging issues and
innovative tools.

"With so much information available today, we wanted to give people as much information as possible
while making it interactive and fun," said Marable. "We had a lot of ground to cover and even after two
hours, everyone still wanted more. They even decided to skip a break so we could keep going and cover
more ground."

Carroll and Marable threw in trivia questions along with the slides of links and information to keep
things interactive and keep attendees engaged throughout.

"Our goal was to provide everyone with some basics and ways to gain additional knowledge. With all the
information available today, it helps to have a foundation of links to build from and that's what we
provided," said Carroll. "We also wanted to discuss the major topics and issues facing our industry today
and how they can or will affect us all."
These issues included e-signatures, climate change, Web 2.0/3.0, legislative activities such as Dodd-
Frank and Patient Protection Affordability Car Act.

                                        Carroll Elected to NAAIA Board
                                        Daneen Carroll attended this year's NAAIA
                                        conference not only as ACORD staff, but
                                        also as a newly elected member of the
                                        NAAIA Board of Directors.

                                        Our congratulations to Daneen!

3. Revenge of the Thin Client (Insurance Networking News)
The latest virtualization technology enables a company to push out a
Windows 7 desktop to any PC the employee happens to have handy,                  Courtesy of
including an old office XP machine, a personally owned Netbook computer
or a free-standing computer available at any Internet cafe.

This trend-if, indeed it becomes a trend-can be called "The Revenge of the
Thin Client." Not a new idea, as some vendors already push "thin" client stations that contain few if any
of their own applications, but can connect to a server somewhere that contains all the functionality the
user needs. Plus, the idea has never really largely caught on, but it may be that in the current economic
environment, the need to save money on line items such as hardware purchases will put "new life into the
old cadaver."

The hardware savings are an obvious benefit-not having to buy fully functional PCs or laptops for one's
employees will certainly save money. Then again, the prices of such devices have fallen to the extent that
savings may not be as significant as hoped. There is also a problem of security. This paradigm enables
your users to access your network from "virtually" any virus-infected laptop or zombie desktop unit-not
an appetizing idea for insurers, brokers and others whose very existence depends on keeping their
networks safe from intrusion.

4. CCM and ECM: New Levers for Growth in Insurance (Tech Decisions)
The alphabet soup of CCM (customer communications management) and
ECM (enterprise content management) along with CRM, EBPP, BPM, and               Courtesy of
a host of others aren’t topics that are likely to grab the attention of senior

They usually are considered areas that someone else needs to manage—to keep the space required for
filing cabinets from expanding yet again, to curtail the annoying errors that customers continue to find in
their bills or to keep up with regulations.
5. Put It on My Card (Claims Advisor)
Integrating electronic payment processing into a claims system can
accelerate speed to settlement and reduce processing costs.                      Courtesy of

Insurance companies today are at the intersection of embracing electronic
payment processing (EPP) for claims or staying with their traditional check
payment methods. While many industries have adopted EPP, some 80% of
insurers still rely on the traditional method despite the fact that electronic payments vastly increase speed
to settlement and save insurers the costs associated with manual processing of paper checks.

Electronic payment processing broadly refers to making and settling payments for goods or services via
electronic means, e.g., credit cards, automatic clearinghouse (ACH) or electronic funds transfers. Under
the EPP program, an account is generated by an issuing bank of credit—the EPP provider—that then
extends credit to the insurer at a defined level. Once the insurer begins paying claims through the single-
use account solution, the aggregate credit limits of each individual single-use account would then hit
against the credit agreement. The account is charged through a national credit card network and settled in
only one to two days.

ACORD Certified Expert
6. New and Improved Expert Tests
As the ACORD Certified Expert program in the US ends its beta period, new and improved tests are
being implemented.

"We took the feedback from our beta group of designees and subject matter experts and incorporated it
into overall program and test improvements," said Beth Grossman, Chief Learning Officer, ACORD. "I
really thank all of our ACEs and our SMEs for all their time, effort, and input to make this program
advance so quickly and so well."

The new tests are being administered at the 2010 ACORD Implementation Forum in Fort Lauderdale.
Testing times will be:

       Tuesday, November 2, 2010 1:00 PM to 5:00 PM
       Friday, November 5, 2010 8:00 AM to 12:00 PM

Three sessions – one for each ACORD domain – are scheduled for those interested in or just starting
their ACE studies. ACEs Training ACE Candidates will focus on the hottest implementation topics and
tie them back to the ACE course outline. It is also an opportunity to learn about the program and studies
from those who have already blazed the trail. All three sessions are scheduled for 4:15 on Wednesday,
November 3.

"AIF is the place to begin your studies for an ACE designation since you're surrounded by those
implementing ACORD Standards. We'll have many of our current ACEs at the Forum and they are a
great source of information about the program," Grossman said. "If you've already been studying and
you're ready, we have the improved tests there for you so you can join the ranks of ACEs already out
7. ACORD Tool Kit Sunsetting
by Lloyd Chumbley
Vice President, Standards
Times change, technology improves, and standards evolve. That's what's
happened to ACORD forms over the past few years. It's also why it's now
time for us to phase out the older ACORD Forms Tool Kit and fully
transition to eForms.

ACORD eForms are more technologically capable. They integrate much
more easily into your systems. Using eForms along with eLabeling makes
updating your systems faster and more efficient and helps you stay
compliant by using the latest releases.
                                                                                Lloyd Chumbley
By the end of 2011, the old ACORD Forms Tool Kit will be discontinued.          Vice President, Standards
This includes the hp3, wmf, emf, ps, crd/crd3 and TIF formats. Doing this       ACORD
will help us all focus exclusively on the eForms formats of PDF and XFDL
and better meet member needs.

For many, this won't have any impact at all since you've already transitioned to eForms. For the rest of
ACORD's members using the older formats, it's time to plan your migration.

Some may wonder why we just don't keep it all.

The fact is that maintenance on these older and often out-dated formats is simply not efficient. That's
why technology providers across the board sunset products, applications, and support once the new
versions are available and established. eForms are now well established to the time has come.

Maintaining multiple formats from different technological eras is time consuming, ineffective and a drain
on resources for any organization. By focusing all of our efforts on eForms and current technological
capabilities, we'll be able to more quickly and effectively update and distribute forms to you and you'll be
able to keep your systems current and compliant with less time and effort.

The faster you can integrate a form using eForms into your system, the better you can service your
company and your customers.

If you've already moved to eForms, you're all set to go and this change won't impact you at all. If you
haven't, it's essential that you begin the process today.

For any questions about eForms and implementations, please contact Dominic Caccioppoli, Director of
Member Operations at
ACORD in Europe
8. Rueschlikon: More Than a Small Town in Switzerland
Rueschlikon, as ACORD's Program Director for Europe Juergen Heck pointed out, is more than a small
village near Zurich, Switzerland. Rueschlikon stands for innovation, as it is the home of two centers with
worldwide impact – the IBM lab and the Swiss Re Centre for Global Dialogue. And it is the name given
to an initiative that is helping to promote innovation in the global reinsurance industry.

The overall goal is to enhance e-Processing within the
reinsurance industry, through improved, ACORD Standards
based data sharing.

These efficiencies will, in turn, reduce costs, enhance data
granularity and quality, and speed-up turnaround of global
accounting and claims data. The initial Rueschlikon group of
Aon Benfield, Willis, Munich Re, SCOR and Swiss Re has
recently been joined by Guy Carpenter.

"Guy Carpenter is delighted to be a full member of the
Rueschlikon Initiative. We have been trading in a peer-to-peer
environment with reinsurers for several years and have seen
first-hand the efficiency and value that e-commerce can bring
to the business process. We are interested in raising the profile
of e-commerce solutions and see Rueschlikon as an ideal
vehicle to promote this goal and believe ACORD is ideally
positioned to help bring business partners together around a
common set of standards and processes. We applaud the efforts
                                                                          Top: Juergen Heck of ACORD
of the Rueschlikon Group and its members in promoting e-
commerce, not only in Europe, but across the globe," said Roy           Bottom (l to r): Tim Page, Tawa;
                                                                    Ursuline Foley, XL Re; Arno Greter, Swiss
Maddison, Managing Director, Client Support Services, Guy                Re; Ian Summers, Aon Benfield
Carpenter & Company Limited.

ACORD has been actively involved ever since the group's inception and now provides overall project
management services and runs dedicated workstreams for the Business Implementation Group (BIG).

Rueschlikon Meeting
On October 5, 2010, a Rueschlikon Initiative meeting took place at ACORD's office in London. The
Steering Group reviewed the progress of traffic enhancements including future expansions and addressed
the marketing activities with potential joiners as well as the cooperation with vendors.

Another important aspect was the dialogue with members of the ACORD US Reinsurance Advisory
Group at this meeting. As the groups share a common goal, and many are international organizations,
they will combine efforts where appropriate to propel implementations even faster.

Insurance Day Technology Forum Panel
On Wednesday, October 6 at the 2010 Insurance Day Technology Forum, a panel further discussed these
developments. The international panel consisted of Ursuline Foley of XL Re; Ian Summers of Aon
Benfield; Arno Greter of Swiss Re; Tim Page of Tawa; and Juergen Heck of ACORD who moderated the

All panelists explained how they and their organizations are involved in trading initiatives both
domestically and internationally.
An over-arching theme was the need for ACORD Standards implementations that would allow further
growth of efficient electronic communication and e-Trading.

Part of the current Rueschlikon Initiative is the rulebook, which will help to guide companies through
implementations. BIG is in the process of enhancing this guide for all companies worldwide to have a
common understanding.

While current participants represent large organizations, an important part of the Rueschlikon Initiative is
ensuring cedents, regardless of size, are on board. Rueschlikon Light, as it's been termed, will be a way
all for smaller organizations to achieve efficiencies without the same implementation effort that larger,
highly integrated and automated organizations face.

"Everyone agrees that there is a worldwide need to increase efficiency when interacting. This is the goal
of this initiative and with people from all over the world participating, we will be able to achieve these
goals and the industry will benefit," said Heck.

"Over the past months, ACORD has taken on a more prominent role in the overall Rueschlikon
initiative," added Heck. "It's far more than the development and maintenance of standards. ACORD is
actively helping facilitate implementations with all of the players involved."

9. AUGIE Launches Updated Website
AUGIE is working to make information easier to access. That's why they recently updated their area on
the ACORD website and adopted the community look used for other ACORD Groups such as Property
& Casualty/Surety.

"For some members, finding what they wanted wasn't always easy. With this new style, its one-stop
shopping for all AUGIE and related information," said Cal
Durland, CPCU, Director of Member Relations.

Among other features, users will find:
   AUGIE News
   AUGIE Events
   AUGIE Tweets
   AUGIE Resources & Documents
   Links to other ACORD Resources

This is the first stage in the redesign plan. Additional changes
                                                                   New AUGIE pages at
are in the works to make the pages and information easier to
use and the resources easy to find.

The new site can be accessed directly at

"AUGIE is about members, and helping them get the information they need is essential," Durland
Property & Casualty/Surety
10. E&S Standardization Progress
Combined Effort: E&S Standardization Excess & Surplus (E&S) is a topic that has brought together a
cross-industry, and cross-border group including AAMGA, ACORD, ACT, NAPSLO, and Lloyd’s of
London and blending carriers, agents, managing general agents and vendors. Their goal is to improve
workflow, increase efficiency, and boost accuracy across the market through the use of existing, and the
creation of new standards.

There are multiple groups working on various aspects of the marketplace. The ACORD Excess and
Surplus Lines Forms Working Group chaired by Keith Savino of Warwick Resource Group is one
example. It has authored the ACORD 105 - Apartment Building Supplement and the ACORD 106 -
Vacant Building Supplement. Both forms are used with the ACORD 125 - Commercial Insurance
Application - Applicant Information Section.

The work that this group is doing is twofold:
    They are evaluating data, determining what is
       commonly required on company specific forms,
       and creating those standardized forms.
    They are adding that data to the electronic
       standards (XML V1.x).

Other working groups are concentrating on retail and
MGA data exchange, MGA to Lloyd's data exchange,
and Mid-Commercial Lines business workflow and data

"The idea that Excess & Surplus Lines business can be
mainstreamed using the existing standards is still foreign to some. However, these groups are identifying
the common needs and moving in tandem to resolve them. We know that that there is uniqueness among
E&S carriers," said Marcia Berner, Director of P&C Advisory Services. "I think you have to use the
80/20 rule here. Focus on the 80% that can make a difference to the players in this market."

Berner added that, "the challenge that the industry faces is in getting E&S carrier involvement. We also
need carriers to participate in order to identify the data and workflows which can be enhanced."

At the upcoming ACORD Implementation Forum, there are two opportunities to learn and understand the
many efforts underway in the E&S marketplace.

Wednesday, November 3, 2010
10:45 AM – 11:45 AM
Retail to Wholesale: All Paths Converge
This panel includes Angelyn Treutel of Treutel and Associates, Scott Good of Scottsdale Insurance, Pat
McCall of Vertafore, Sarah Thacker of Lloyd's of London and Tammie Miller of Southern Cross
Underwriters will discuss the importance of implementing real-time workflows for businesses whether
they are retail or wholesale, US or London based. With all perspectives in one place - a retail agent, an
MGA, an E&S carrier, Lloyd's of London, and a solution provider – attendees will learn why this effort
is so important why it will succeed.
Wednesday, November 3, 2010
3:00 PM – 5:15 PM
Industry Joint Working Group for the Retail Agent-MGA-E&S/Program Market Initiative
This is a face-to-face meeting of the joint working group for the E&S initiative from AAMGA, ACORD,
ACT, NAPSLO. They will update industry participants as well as discuss ways increase activity and
involvement with E&S efforts. Moderating this meeting will be Angelyn Treutel of Treutel and
Associates and John Deibler of JBD Consulting.

The agenda includes:
    Industry survey results focused on retail agent interfaces and how ACORD standards can
       streamline supplemental applications.
    Discussions about download solutions and general agent electronic interfaces.
    Interfaces between Lloyd's and MGAs in which Lloyd's is assisting in the design, development,
       testing and deployment of electronic data exchange and standardization initiatives between
       MGAs and the Lloyd’s marketplace.
    Conversations about how a joint marketing effort can further promote group efforts to the
       Industry and grow participation and implementation.

ACORD's Anniversary: 40 Stories for 40 Years
11. Story #37: Saving The Trees
In celebration of ACORD's 40th Anniversary, we'll be bringing
you trivia, history and other items from our past. See how much
you know about ACORD!

Going green is a hot topic today. Green buildings, green
businesses, green shopping ... it's all around us.

But back in December 1993, ACORD was looking at ways to go
green with a cover article in ACORD Insurance EDI magazine
called "Saving the Trees."

The cover quote says it all: "Besides saving trees, wider use of
EDI can eliminate the inefficiencies of handling paper documents,
which will significantly reduce operating costs and improve
overall data quality. So why aren't managers of business units
pressuring the support staff to fun EDI applications?"

Going green ... so new and yet so old.

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