From Wikipedia, the free encyclopedia Mayo Clinic Center for Innovation
Mayo Clinic Center for Innovation
The Mayo Clinic Center for Innovation (CFI), an internal
consultancy of the Mayo Clinic, is the United States’s
CFI’s Vision and Mission
largest health care delivery innovation group working Dr. John Noseworthy, the president and CEO of Mayo
within a major academic medical center. Clinic, describes the CFI as a “lab for creative thinking”
The CFI [1] uses design thinking, an innovation disci- at Mayo.[6] The director of the CFI, Dr. Nicholas LaRusso,
pline used by many U.S. corporations, to rapidly devel- says the CFI’s mission is “to transform the experience
op patient-focused health care delivery models that in- and delivery of health care. We need a more patient-fo-
crease the quality and access to health care and decrease cused delivery system that creates greater value and bet-
its cost. ter health for the patient. For meaningful change, the
The CFI’s projects cover the full spectrum of modern medical community must step outside its comfort zone.”
clinical and hospital practice while focusing on three [7]
main areas – redesigning outpatient practice, transform-
ing community health, and care-at-a-distance medicine.
Based in the Mayo Clinic’s main facility in Rochester,
Design Thinking
MN,[2] the CFI has more than 50 full-time staff including The guiding discipline used by the CFI is design think-
service designers, project managers and others working ing,[8] an innovation technique used by many U.S. busi-
to develop health care delivery solutions for Mayo’s Clin- nesses outside of health care to improve customer ser-
ic’s 57,000 employees and half a million patients annually vice and to invent new paradigms of value. The CFI is
in Rochester as well at Mayo Clinic’s branch facilities in testing the hypothesis that design thinking, a proven
Jacksonville, FL [3] and Phoenix/Scottsdale, AZ.[4] successful innovation discipline in U.S. business and in-
dustry, can be successfully applied to health care innova-
tion.[9]
History of the CFI The CFI’s staff is built around a core of graduates from
Mayo’s commitment to innovation began in the late 19th design schools and designers recruited from design firms
century when Drs. William and Charles Mayo founded and service-oriented companies.
their medical practice around an innovative concept —
the integrated team practice. The Mayo brothers estab-
lished the approach that is still followed by Mayo Clinic
The Outpatient Lab
and the CFI today, which is that innovation doesn’t hap- In its early years, the CFI (then the SPARC Lab) developed
pen by chance but rather requires systematic process, the Outpatient Lab, where consenting patients were ob-
discipline and focus. served in prototypes of newly-designed examination
Formally established as the Mayo Clinic Center for In- rooms that were altered in size, shape and configuration.
novation in 2008, the 50+ member multidisciplinary team These Outpatient Lab studies resulted in a redesign of
is now the largest among a growing number of research Mayo Clinic’s basic examination room. In the old room,
and testing centers for new health care delivery concepts the exam table was placed in the center of the room, with
at U.S. academic and non-profit medical centers. doctor-patient conversations held at a desk adjacent to
A precursor to the Center for Innovation, the SPARC the exam table. In the new configuration, doctors and pa-
Lab,[5] was created in the Department of Medicine with a tients chat with each other at a round table in a carpeted
staff of two. By 2008, the SPARC Lab had grown to 24 full- room that feels much like a living room, with the exam-
time staff and was rechristened as the Mayo Clinic Center ination table, clothes-changing area and medical instru-
for Innovation. ments located in an adjoining room.[10]
In its first three years, the CFI completed more than
100 innovation projects within the Mayo system, ranging
from redesigning Mayo’s traditional clinical exam room;
The Design Research Studio
to streamlining job descriptions and protocols in a der- At the CFI’s Design Research Studio, designers and pro-
matology clinic; to analyzing how hospital care teams ject managers collaborate with Mayo physicians, nurses
hand off patients from one team to another; to support- and care team members to brainstorm and prototype so-
ing a project with a “stroke robot” that enables Mayo lutions to health care delivery problems.[11]
physicians to consult with patients from a remote loca-
tion within seconds of the first possible signs of a stroke.
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From Wikipedia, the free encyclopedia Mayo Clinic Center for Innovation
Project Management [3] "The Mayo Clinic in Jacksonville, FL".
http://www.mayoclinic.org/jacksonville/.
In 2009, project managers were added to the CFI staff,[12] [4] "The Mayo Clinic in Phoenix/Scottsdale, AZ".
partly in recognition that the creative aspect of design http://www.mayoclinic.org/arizona.
thinking sometimes needs a counterbalancing force to [5] "The SPARC Lab". http://www.fastcompany.com/
keep projects driving towards deadlines, cost and quality magazine/104/sparc.html.
control, and defined scope of work. [6] "Dr. John Noseworthy on the Mayo Clinic Center
for Innovation". http://nexus.som.yale.edu/
Here, There and Everywhere [7]
design-mayo/?q=node/89.
"Dr. Nicholas LaRusso on the CFI’s Vision and
The Center for Innovation projects cluster around three Mission". http://www.naplesnews.com/news/
main platforms reflecting a Mayo Clinic strategic vision 2010/feb/20/imagine-solutions-transforming-
of “Here, There and Everywhere”: PLATFORMS are 1) health-care/.
Practice Redesign, aimed at reducing outpatient practice [8] "Design Thinking, by Tim Brown". http://hbr.org/
costs by 30 percent while enhancing the patient expe- 2008/06/design-thinking/ar/1.
rience and maintaining or improving quality outcomes; [9] "Design Thinking at the Mayo Clinic Center for
2) Community Health Transformation, aimed at nurturing Innovation". http://nexus.som.yale.edu/design-
scalable community health models based on “Triple Aim” mayo/?q=node/87.
[16] goals; and 3) Care-at-a-Distance, to develop web- [10] "Devola Funk’s Health Care Reminder, by Doug
based, mobile and other digital communication models McGill".
to extend specialty care to remote sites including under- http://blog.centerforinnovation.mayo.edu/2010/
served areas, patient homes and affiliated practices. 11/23/devola-funk%E2%80%99s-health-care-
reminder-%E2%80%9Cyou-feel-healthier-when-
Internal and External Partners [11]
you%E2%80%99re-dressed-%E2%80%9D/.
"The Design Research Studio".
Partnering with people and organizations inside and out- http://centerforinnovation.mayo.edu/sparc.html.
side of health care, and inside and outside of Mayo Clinic, [12] "Project Managers at the Mayo Clinic Center for
is a core principle of the CFI.[13] Among Mayo’s external Innovation". http://nexus.som.yale.edu/design-
partners are Best Buy, GE Healthcare, IBM, IDEO, Mi- mayo/?q=node/92.
crosoft, Steelcase, Cisco, Carnegie Mellon University, the [13] "Partnering at the Mayo Clinic Center for
University of Minnesota, Purdue University, Doblin, As- Innovation".
cension Health, Vital Health and Imaginatik. http://centerforinnovation.mayo.edu/
partnerships.html.
Other CFI innovation programs [14] "The Transform 2011 Conference".
http://centerforinnovation.mayo.edu/transform/.
• , an annual two-day health care innovation
conference featuring high-profile guest speakers. [14]
• , an annual award granting funds to Mayo Clinic External links
employees for innovative health care proposals. • The Mayo Clinic Center for Innovation
• , an online collaboration tool allowing employees • Transform 2011
across the Mayo Clinic system in Rochester, MN; • Blog of the Mayo Clinic Center for Innovation
Scottsdale, AZ; and Jacksonville, Florida to share • Design Thinking in Health Care, Yale School of
resources and news and join discussion and work Management Case Study on the Mayo Clinic Center
groups. for Innovation
• , a series of lunch-time seminars teaching innovation • Interview with Dr. Nicholas LaRusso, Minnesota
skills and mindset to Mayo employees at all levels. Public Radio “Bright Ideas”
• Interview with Dr. Michael Brennan, Yale School of
References Management Case Study of the Mayo Clinic Center
for Innovation
[1] "Mayo Clinic Center for Innovation".
http://centerforinnovation.mayo.edu/.
[2] "The Mayo Clinic in Rochester, MN".
http://www.mayoclinic.org/rochester/.
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From Wikipedia, the free encyclopedia Mayo Clinic Center for Innovation
Categories:
• Rochester, Minnesota
• Mayo Clinic
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