WAYNE A. BULLARD, PMP
5611 Westwood Lane The Colony, TX 75056
Res.: 469.579.4297 firstname.lastname@example.org
Apply my knowledge and experiences with an industry to support ethical and customer service solutions with
the people, technology, and network to surpass expectations.
Project Analyst/Engineering professional with demonstrated success supporting business technology and
operations for field, regional and corporate offices. Proven abilities in problem-solving through projects,
financial analysis, standards development, and process improvement. Adept at leading teams to increase
efficiencies with technologies, reduce costs of services, and strong focus on positive customer solutions.
Major strengths include:
* Leadership * Team Development
* Carrier Negotiations * Business Analysis
* Presentation * Project Management
* Customer Service * Problem-solver
CENTEX CORPORATION, Dallas, TX 2003 – 2008
National premier company in home building, pest management, financial services, and construction
Project Manager, Enterprise Mobility Services, (2006 – 2008)
Develop and modify the corporate policy and procedures to manage the complete life cycle for all mobility
devices for all business subsidiaries to meet business application needs and reduce costs. Oversee the
optimizing of services for all mobile devices such as cell phones, Blackberries, BES user administration, PDA,
data cards, and other wireless interfaces with all carriers contracted with. Manage device standards based on
coordinated testing with carriers for application and messaging service needs for end-users.
Wireless Savings: CY06 - $1,200,536.20; CY07 - $2,250,729.29; CY08 ~ $600,000
Centralized all Homes and Title wireless services with Sprint, Verizon Wireless, and T-Mobile
Developed and published the corporate Mobility Deployment Policy and Procedures
Established the criteria on portals with Sprint and Verizon Wireless for managing services and orders
Organized and conducted training for portal usage, device programming, and technical support
Developed strong support paths with dedicated teams for Sprint and Verizon Wireless
Certificate of Appreciation for Voice and Wireless Services - 2008
Field Project Manager, Telecommunications (2003 - 2006)
Analyze voice services for optimizing LEC, LD, TF, and wireless service costs. Negotiate for and analyze the
equipment and service proposals for recommendations to corporate, divisional, and field locations. Oversee
service and equipment vendors for compliance with voice circuits, hardware, and support specifications.
Coordinate projects for sites to define the scope of work and track progress until completed to meet timelines
and budgets. Build partnerships with wireless, LEC and LD/TF carriers for effective negotiations, device
support and issues review, and dispute resolution.
Developed project to review long distance charges for optimization and contract compliance within the
carriers which contributed to the overall savings by the team each calendar year
Developed the wireless pool programs for Centex Homes and HTS Pest Defense
Project Savings: CY03 - $131,318; CY04 - $748,627; CY05 - $1,494,872; CY06 - $208,162.83
WELLS FARGO, Lewisville, TX 2001 - 2003
Formerly Marquette Financial and included First State Bank of Texas
Manager, Network Solutions (2001 - 2003)
Directed a five-person team across the U.S. in support, operations, and projects for retail banks, regional and
corporate offices, call center, and operations center. Managed the wired, wireless, and network budget, service
contract compliance, policy and operational standards, and escalated issues with voice and data providers.
Received Team Player Award for work to transitioned staff members and control of data center for
the banks into the Wells Fargo data center in Arizona ahead of schedule and on budget
Manager, Telephony Services (2001)
Directed a three-person team in support, operations, policy development, and projects for retail banks,
regional and corporate offices, call center, and operations center for voice services. Managed the telephony
budget, wired and wireless contracts, centralized voice network, and billing issues for the state of Texas.
Consolidated help desk operations to one center with disaster recovery back up to improve
communications and restructure talent to higher end field support roles
VERIZON WIRELESS (formerly PrimeCo), Westlake, TX 1998 - 2001
Largest wireless provider in the industry
Manager, Telecommunications Technology Group West (2000 - 2001)
Led team of 12 geographically dispersed within the U.S. to design and implement standards in local and long
distance services for retail and corporate locations. Presented recommendations based on the team analysis
on project priorities and oversee escalations of billing issues with vendors. Negotiated and managed contracts
for LEC, LD, TF, Calling Card, and Conference services.
Transitioned conference call services internally with an ROI of $100,000
Senior Technical Analyst, Telecommunications Technology Group West (2000)
Led project to standardize voice services and equipment for the retail environment based on the size and
scope of the business site. Analyzed disputes and contracts with LEC, LD, TF, Calling Card, and Conference
services for optimization at retail and administrative sites. Programmed and maintained Nortel phone systems
in the Dallas area and coordinated services outside the area.
Developed voice specifications for the retail templates for small, mid-, and large stores to reduce
costs with equipment and LEC providers based on projected service volume
Technical Analyst, Telecommunications Services Department (1998 - 2000)
Reviewed LEC, LD, TF, Calling Card, and Conference service billings and agreements for recommendations
to improve efficiencies, reduce costs, and resolve disputes. Implemented restructuring of the same services
and contracts based on corporate direction. Programmed, installed, and maintained Nortel systems in the
Dallas area and coordinated services outside the area.
Received PrimeCo Impact Award for project achievements and generating $1.6 million in savings for
all corporate and retail voice services in FY1999
BS Engineering Physics, Christian Brothers University - Memphis, Tennessee, 1982-1986
PMI: Project Management Professional Certification
Nortel Product Lines: Meridian PBX and Norstar Systems
IEEE (Institute of Electrical and Electronic Engineers)