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					                               ABA BANKPOINT - BRIEF COURSE OVERVIEW
Electronic Funds Transfer Act (Reg E) for Tellers ABA
REVISED: August 2006 NEXT REVIEW: As warranted by change in regulation Electronic Funds Transfer Act (Reg E) for
Tellers focuses on the Reg E responsibilities of Tellers, and how it contains strong protections for clients from potential fraud
and errors i
Equal Credit Opportunity Act - Regulation B ABA
Equal Credit Opportunity Act - Regulation B teaches students to evaluate an applicant's creditworthiness within the
boundaries of the Act. This course begins by describing the purpose and coverage of the ECOA, and then reviews what a
bank and its employee
Equal Credit Opportunity Act (ECOA) for Personal Bankers ABA
REVISED: July 2006 NEXT REVIEW: As warranted by change in regulationEqual Credit Opportunity Act (ECOA) for
Personal Bankers focuses on the ECOA responsibility of Personal Bankers who deal with credit applicants, to ensure that
they are treated fairly. Th
Expedited Funds Availability Act (Reg CC) ABA
Expedited Funds Availability Act (Regulation CC) introduces the key components of the Act. This course explores the
availability schedules used on transaction account deposits and the general conditions when EFAA allows holds to be
extended. This course a
Expedited Funds Availability Act (Reg CC) for Call Center Representatives ABA
REVISED: August 2006 NEXT REVIEW: As warranted by change in regulation Expedited Funds Availability (Reg CC) for
Call Center Representatives focuses on the Reg CC responsibilities of Call Center Representatives. It lists specific deadlines
when banks must
Expedited Funds Availability Act (Reg CC) for Customer Service Representatives ABA
REVISED: August 2006 NEXT REVIEW: As warranted by change in regulation Expedited Funds Availability (Reg CC) for
Customer Service Representatives focuses on the Reg CC responsibilities of Customer Service Representatives. It lists
specific deadlines when
Expedited Funds Availability Act (Reg CC) for Personal Bankers ABA
REVISED: August 2006 NEXT REVIEW: As warranted by change in regulation Expedited Funds Availability (Reg CC) for
Personal Bankers focuses on the Reg CC responsibilities of Personal Bankers. It lists specific deadlines when banks must
make funds deposited
Expedited Funds Availability Act (Reg CC) for Tellers ABA
REVISED: August 2006 NEXT REVIEW: As warranted by change in regulation Expedited Funds Availability (Reg CC) for
Tellers focuses on the Reg CC responsibilities of Tellers. It lists specific deadlines when banks must make funds deposited
into client transa
Extending Credit to Bank Insiders ABA
Extending Credit to Bank Insiders – Regulation O defines the term bank “insider.” This course teaches the lending
restrictions applied to bank insiders under Regulation O. REVISED: 2009 Audience: Employees at all levels. Learning
Objectives After completi
Extending Credit to Bank Insiders (Reg O) for Consumer Lenders ABA
REVISED: October 2006 NEXT REVIEW: As warranted by change in regulation Extending Credit to Bank Insiders (Reg O)
for Consumer Lenders Course course addresses the requirements for making loans to bank insiders. Target Audience
Consumer lenders Learning Ob
Fair Credit Reporting Act ABA
Fair Credit Reporting Act (FCRA)describes this federal law that addresses the rights and obligations of four groups •
Consumer reporting agencies • Users of consumer information • Furnishers of consumer information • Consumers This
course defines the key
Fair Credit Reporting Act (FCRA) for Call Center Representatives ABA
REVISED: August 2006 NEXT REVIEW: As warranted by change in regulation Fair Credit Reporting Act (FCRA) for Call
Center Representatives focuses on the FCRA responsibilities of Call Center Representatives. This course explains how the
FCRA exists to ensure
Fair Credit Reporting Act (FCRA) for Consumer Lenders ABA
REVISED: August 2006 NEXT REVIEW: As warranted by change in regulation Fair Credit Reporting Act (FCRA) for
Consumer Lenders course provides FCRA information specific to the consumer lending position including transactions
covered by the Act, requirements
Fair Credit Reporting Act (FCRA) for Personal Bankers ABA
Fair Credit Reporting Act (FCRA) for Personal Bankers focuses on the FCRA responsibilities of Personal Bankers. This
course explains how the FCRA exists to ensure a fair and accurate credit reporting system for clients and the banking
system, and to make
Fair Housing Act ABA
Fair Housing Act introduces the history, purpose and coverage of the Fair Housing Act (FHA). This course explores the FHA
prohibited bases of discrimination, the requirements of the Equal Housing Lender Lobby Poster, and the Fair Housing logo.
This course
Fair Lending ABA
Fair LendingFair Lending introduces the practices and principles of fair lending, and demonstrates how to avoid
discriminatory and unfair lending practices when interacting with clients. This course describes the relationship between
unfair treatment and
Fair Lending for Consumer Lenders ABA
REVISED: December 2006 NEXT REVIEW: As warranted by change in regulation Fair Lending for Consumer Lenders
course explores the relationship between unfair treatment and illegal discrimination, and discusses how to avoid each.
Target Audience Consumer lend
Fair Lending for Personal Bankers ABA
REVISED: December 2006 NEXT REVIEW: As warranted by change in regulation Fair Lending for Personal Bankers
focuses on the Fair Lending responsibilities of Personal Bankers. It provides examples of conversations between bankers
and clients to illustrate ho
Americans with Disabilities ABA
Americans with Disabilities Act (ADA) focuses on Title I and Title III of the Act. This course explains the changes made by
the enactment of the Americans with Disabilities Act Amendment Act (ADAAA). This course defines the term disability by
using exampl
Americans with Disabilities Act (ADA) Etiquette Guidelines ABA
This course focuses on the ADA responsibilities of Call Center Representatives, Customer Service Representatives,
Personal Bankers, and Tellers. It describes the federal law that prohibits discrimination against persons with a disability. This
course iden
Bank Bribery Act ABA
Bank Bribery ActBank Bribery Act provides bankers with tools needed to appropriately handle money, personal information,
and trust. This course explores the Bank Bribery Act and how to comply with it in order to prevent corrupt activities within
financial
Bank Bribery Act for Personal Bankers ABA
REVISED: December 2006 NEXT REVIEW: As warranted by change in regulation Bank Bribery Act for Personal Bankers
focuses on how a bank's code of conduct or policy should alert Personal Bankers about the bank bribery statute, and/or
guidance about acceptable
Bank Protection Act ABA
Bank Protection Act teaches bankers how the Bank Protection Act influences the procedures used to preserve evidence of
criminal behavior or suspected criminal behavior. This course explains the devices/equipment that must be in place to assist
law enforce
Bank Secrecy Act ABA
Bank Secrecy ActBank Secrecy Act describes reporting responsibilities that are part of the Act—including identifying
transactions that require completion of a Currency Transaction Report (CTR) and a Suspicious Activity Report (SAR). This
course describes
Bank Secrecy Act (BSA) for Call Center Representatives ABA
Effective June 2nd. 2008, the Bank Secrecy Act for Call Center Representatives course was replaced by the core Bank
Secrecy Act course which incorporates a number of changes in regulatory approach to Bank Secrecy. If you were midway
through the course, we
Bank Secrecy Act (BSA) for Customer Service Representatives ABA
Effective June 2nd. 2008, the Bank Secrecy Act for Customer Service Representives course was replaced by the core Bank
Secrecy Act course which incorporates a number of changes in regulatory approach to Bank Secrecy. If you were midway
through the course,
Bank Secrecy Act (BSA) for Lenders ABA
NEW: August 2008 NEXT REVIEW: As warranted by change in regulation Bank Secrecy Act (BSA) for Lenders will become
better equipped to meet BSA efforts to guard against illegal financial activity as it relates to lending positions. Students will
become fami
Bank Secrecy Act (BSA) for Personal Bankers ABA
Effective June 2nd. 2008, the Bank Secrecy Act for Personal Bankers course was replaced by the core Bank Secrecy Act
course which incorporates a number of changes in regulatory approach to Bank Secrecy. If you were midway through the
course, we suggest yo
Bank Secrecy Act (BSA) for Tellers ABA
REVISED: May 2008 NEXT REVIEW: As warranted by change in regulation In Bank Secrecy Act for Tellers, students will
learn about the Bank Secrecy Act (BSA) and the reporting responsibilities that are commonly a part of the teller position
responsibilities.
Bank Secrecy Act for Private Bankers ABA
Bank Secrecy Act for Private Bankers course provides important content relating to BSA/AML issues and awareness of
governances that monitor transactions that could be tied to illegal activity. In Bank Secrecy Act for Private Bankers students
will learn th
Check 21 ABA
REVISED: July 2007 NEXT REVIEW: As warranted by change in regulation This course provides an overview of the new
Check 21 legislation that goes into effect on October 28, 2004. It covers the goals of the legislation, check truncation,
substitute checks, c
Community Reinvestment Act (CRA) ABA
Community Reinvestment Act (CRA) Regulation BB introduces this federal law that requires federal banking regulators to
evaluate the record of the financial institutions they regulate. It explains how regulators evaluate the efforts of the financial
instit
Community Reinvestment Act (CRA) for Customer Service Representatives, Personal Bankers, and Tellers ABA

REVISED: October 2006 NEXT REVIEW: As warranted by change in regulation Community Reinvestment Act (CRA) for
Customer Service Representatives, Personal Bankers, and Tellers focuses on the CRA responsibilities of Customer Service
Representatives, Personal
Completing a Currency Transaction Report ABA
CREATED: May 2008 NEXT REVIEW: As warranted by change in regulation The Bank Secrecy Act (BSA) requires the
reporting of currency transactions that meet certain thresholds. One report used to assist law enforcement tracking of cash is
the Currency Transac
Credit Practices Rule (Reg AA) for Consumer Lenders ABA
Credit Practices Rule (Unfair and Deceptive Acts and Practices Regulation AA)provides important information bankers can
use to protect the bank and its clients from unfair or deceptive actions when setting up credit accounts. REVISED: 2009
Audience: All c
Customer Privacy for Tellers ABA
Customer Privacy for Tellers
Deposit-Related Regulations for Consumer Lenders (Reg E and Reg D) ABA
Deposit-Related Regulations for Consumer Lenders (Reg E and Reg D) course covers the provisions of Reg E (Electronic
Funds Transfer Act) and Reg D (Reserve Requirements) most likely to affect consumer lenders. Target Audience Consumer
lenders Learning Obj
Electronic Funds Transfer Act ABA
REVISED: August 2006 NEXT REVIEW: As warranted by change in regulation Electronic transactions first became widely
available in the 1970s. Soon after, the Electronic Fund Transfer Act was enacted to protect consumers from errors and fraud
that could occur
FDIC Deposit Insurance ABA
FDIC Insurance Coverage provides an overview of Federal Deposit Insurance Corporation (FDIC) insurance coverage of
accounts. This course promotes discussions surrounding Individual and joint account ownership types and aggregation of
accounts as they rela
Flood Disaster Protection Act ABA
Flood Disaster Protection Act provides an overview of the requirements for processing transactions covered by this Act. This
course explains the coverage requirements and exemptions, and the disclosures required in these transactions. REVISED:
2009 Audien
Flood Disaster Protection Act for Consumer Lenders ABA
REVISED: August 2006 NEXT REVIEW: When proposed regulations are finalized Flood Disaster Protection Act for
Consumer Lenders course discusses the responsibilities of the consumer lender with regards to the Flood Disaster
Protection Act. Target Audience Co
Home Mortgage Disclosure Act (HMDA) ABA
Home Mortgage Disclosure Act (HMDA) introduces students to the home mortgage data and disclosure information that
must be provided to the public and federal government as a result of the implementation of the Home Mortgage Disclosure
Act (HMDA). This cour
Home Mortgage Disclosure Act (HMDA) for Personal Bankers ABA
REVISED: November 2006 NEXT REVIEW: As warranted by change in regulation Home Mortgage Disclosure Act (HMDA)
for Personal Bankers focuses on the HMDA responsibilities of Personal Bankers. It explains that HMDA is a data collection
and disclosure law used
Home Mortgage Disclosure Act and Community Reinvestment Act for Consumer Lenders ABA
REVISED: November 2006 NEXT REVIEW: As warranted by change in regulation Home Mortgage Disclosure Act and
Community Reinvestment Act for Consumer Lenders course covers the HMDA requirements most likely to affect consumer
lenders as well as the Community R
Information Security and Red Flags ABA
Information Security and Red Flags covers the purpose of information security laws that apply to all banks' protection of
customer information. This course contains an overview of both information security ""best practices"" and information on the
Red Fla
Office of Foreign Asset Control (OFAC) for Call Center Representatives, Customer Service Representat ABA

REVISED: July 2009 - Emphasis is placed on who is subject to OFAC regulations; an overview of compliance obligations;
information on how and when to compare a customer name to an OFAC sanctions list has been expanded; blocked funds
content has also been e
Office of Foreign Asset Control Regulation (OFAC) ABA
Office of Foreign Assets Control (OFAC) provides key information relative to OFAC laws and regulations that are part of bank
employees' daily responsibilities. This course explains the overall purpose and background of OFAC. It provides the purpose
and us
Privacy for Call Center Representatives ABA
REVISED: November 2006 NEXT REVIEW: As warranted by change in regulation Privacy for Call Center Representatives
focuses on privacy responsibilities that Call Center Representatives face each day. It explains Regulation P that requires
financial instituti
Privacy for Consumer Lenders ABA
REVISED: November 2006 NEXT REVIEW: As warranted by change in regulation Privacy for Consumer Lenders Course
course describes privacy requirements contained in the Graham-Leach-Bliley Act as they affect consumer lenders. Target
Audience Consumer lenders L
Privacy for Customer Contact Personnel ABA
Privacy for Customer Contact Personnel explores the everyday privacy issues that customer contact staff are faced with on a
regular basis. It covers the existing Right to Financial Privacy Act as well as Regulation P, the newest consumer privacy
guideline
Privacy for Customer Service Representatives ABA
REVISED: November 2006 NEXT REVIEW: As warranted by change in regulation Privacy for Customer Service
Representatives focuses on privacy responsibilities that Customer Service Representatives face each day. It explains
Regulation P that requires financial
Privacy for Personal Bankers ABA
REVISED: November 2006 NEXT REVIEW: As warranted by change in regulation Privacy for Personal Bankers focuses on
privacy responsibilities that Personal Bankers face each day. It explains Regulation P that requires financial institutions to
disclose the ca
Privacy for Tellers ABA
REVISED: November 2006 NEXT REVIEW: As warranted by change in regulation Privacy for Tellers focuses on privacy
responsibilities that Tellers face each day. It explains Regulation P that requires financial institutions to disclose the
categories of nonpub
Real Estate Settlement Procedures Act (RESPA) ABA
Real Estate Settlement Procedures Act (RESPA) Real Estate Settlement Procedures Act (RESPA) helps students identify
activities, disclosures, and specific job responsibilities that are required by RESPA, one of the many consumer protection
laws that govern
Real Estate Settlement Procedures Act (RESPA) for Consumer Lenders ABA
REVISED: August 2006 NEXT REVIEW: As warranted by change in regulation Real Estate Settlement Procedures Act
(RESPA) for Consumer Lenders course discusses the responsibilities of the consumer lender with regards to the Real Estate
Settlement Procedures Ac
Real Estate Settlement Procedures Act (RESPA) for Personal Bankers ABA
REVISED: August 2006 NEXT REVIEW: As warranted by change in regulation Real Estate Settlement Procedures Act
(RESPA) for Personal Bankers focuses on the RESPA responsibilities for Personal Bankers. It describes its intent to protect
home buyers from unnec
Regulatory Compliance for Call Center Representatives ABA | Total Price $.00
Regulatory Compliance for Call Center Representatives
Regulatory Compliance for Call Center Representatives ABA
Call Center Representatives assist customers by opening accounts, identifying and handling inquiries, and cross-selling
bank products. Effective Call Center Representatives must also demonstrate a thorough knowledge of the regulations that
affect bank pol
Regulatory Compliance for Consumer Lenders ABA | Total Price $.00
Regulatory Compliance for Consumer Lenders
Regulatory Compliance for Consumer Lenders ABA
Regulatory Compliance for Consumer Lenders covers the key aspects of regulations important to the role of a consumer
lender in most financial institutions. Sixteen regulations are discussed in this course devoted to those charged with the
responsibility o
Regulatory Compliance for Customer Service Representatives ABA | Total Price $.00
Regulatory Compliance for Customer Service Representatives
Regulatory Compliance for Customer Service Representatives ABA
Description Customer Service Representatives are often the first "face" the customer sees in the bank. Excellent customer
service skills and a thorough knowledge of bank products and services are critical to the relationship created between the
bank and t
Regulatory Compliance for Personal Bankers ABA | Total Price $.00
Regulatory Compliance for Personal Bankers
Regulatory Compliance for Tellers ABA | Total Price $.00
Regulatory Compliance for Tellers
Regulatory Compliance for Tellers ABA
Description Tellers, very often, spend more time with a customer than any other employee in the bank. In addition to
providing excellent customer service, Tellers must also demonstrate a thorough understanding of the regulations specific to
the responsibi
Reserve Requirements (Regulation D) for Depository Institutions ABA
Reserve Requirements (Regulation D) for Depository Institutions (fromerly Reserve Requirements (Reg D) for Call Center
Representatives, Customer Service Representatives, and Tellers) focuses on the Regulation D responsibilities of Call Center
Representati
Servicemembers Civil Relief Act for Consumer Lenders ABA
REVISED: August 2006 NEXT REVIEW: As warranted by change in regulation Servicemembers Civil Relief Act for
Consumer Lenders course consumer lenders will be given the overall purpose of the Servicemembers Civil Relief Act,
originally called the Soldiers' a
Serving Your Military Customer ABA
Serving Your Military Customer (fromerly Servicemembers Civil Relief Act) provides an overview of several laws, including
the Servicemembers Civil Relief Act and the Talent Amendment that help military personnel fulfill their financial obligations or
asse
Sexual Harassment in the Workplace ABA
Sexual Harassment in the Workplace, behavior awareness is the focus of this course. Students will learn how Title VII of the
Civil Rights Act of 1964 defines sexual harassment. Through a series of scenario examples, students will be engaged in
identifying
Sexual Harassment in the Workplace for Managers ABA
Sexual Harassment in the Workplace for Managers builds on the content in Sexual Harassment in the Workplace and
explains the role supervisors play in establishing and maintaining a work environment that discourages and prohibits this
unwelcome behavior. S
Truth in Lending (Reg Z) for Personal Bankers ABA
REVISED: August 2006 NEXT REVIEW: As warranted by change in regulation Truth in Lending (Reg Z) for Personal
Bankers focuses on the Reg Z responsibilities for Personal Bankers. It explains the importance of quoting the rate to clients
as the annual percen
Truth in Lending Act - Regulation Z ABA
Truth in Lending Act - Regulation Z gives students key actions required to be in compliance with Regulation Z. Students
begin the course by learning about the conditions that led to the enactment of Regulation Z. Students learn how to explain
the annual p
Truth in Savings ABA
Truth in Savings Act Regulation DD provides consistency in the way rates and disclosures are provided to clients. This
course explains how rate information must be shared with clients, including verbal rate quotes and marketing efforts, and
certain trigge
Truth in Savings Act (Reg DD) for Call Center Representatives ABA
REVISED: December 2006 NEXT REVIEW: When proposed regulations are finalized Truth in Savings Act (Reg DD) for Call
Center Representatives focuses on the Reg DD responsibilities of Call Center Representatives. It provides information
concerning the Truth a
Truth in Savings Act (Reg DD) for Customer Service Representatives ABA
REVISED: December 2006 NEXT REVIEW: When proposed regulations are finalized Truth in Savings Act (Reg DD) for
Customer Service Representatives focuses on the Reg DD responsibilities for Customer Service Representatives. It provides
information concerning
Truth in Savings Act (Reg DD) for Personal Bankers ABA
REVISED: August 2006 NEXT REVIEW: When proposed regulations are finalized Truth in Savings Act (Reg DD) for
Personal Bankers focuses on the Reg DD responsibilities of Personal Bankers. It provides information concerning the Truth
and Savings Act to help d
USA PATRIOT Act ABA
USA PATRIOT Act points out the fact that the Act has applications in almost all areas of the financial world. It explains why
bankers play an important part in identifying and stopping illegal money laundering, which can be used to fund terrorist
activiti
USA PATRIOT Act for Call Center Representatives, Customer Service Representatives, Personal Bankers, ABA

REVISED: July 2009 - Information has been expanded on key areas including high risk accounts, foreign correspondent
accounts, and private banking accounts NEXT REVIEW: As warranted by change in regulation The USA PATRIOT Act has
applications in almost all
                             ELEMENT K - BUSINESS FUNDAMENTALS PREMIUM
                          COURSE NAME                           TYPE   Time Lessons    Has Assessment
Accepting a Decision                                              SS      2.0      4        Yes
Applying Leadership Basics                                        SS      2.2      5        Yes
Assessing Change for Managers                                     SS      2.2      2        Yes
Balancing Work and Family                                         SS      1.5      5        Yes
Basics of Effective Communication                                 SS      2.7      9        Yes
Basics of Effective Selling                                       SS      2.2      5        Yes
Be An Effective Facilitator                                       SS      3.6      3        Yes
Blended Blueprints: Workshop Edition Facilitator Training         SS      0.0      1         No
Branding Your Internet Identity                                   SS      4.0      6        Yes
Building Dynamic Business Teams                                   SS      5.0      7        Yes
Building Strong Customer Relationships                            SS      2.2      6        Yes
Business Meeting Skills                                           SS      2.5      1        Yes
Change Management for Employees                                   SS      3.7      3        Yes
Coaching Essentials                                               SS      3.5      3        Yes
Communicating Across Cultures                                     SS      1.7      2        Yes
Communicating Clearly                                             SS      2.0      4        Yes
Conducting Interviews for Successful Results                      SS      1.6      1        Yes
Conducting Performance Reviews                                    SS      2.0      5        Yes
Conflict Intervention                                             SS      2.1      6        Yes
Creating a Strong Leadership Team                                 SS      1.6      5        Yes
Creating and Maintaining Life Balance                             SS      4.0      6        Yes
Customer Service Via Phone and Email                              SS      3.9      3        Yes
Defining the Issue of a Problem                                   SS      2.0      4        Yes
Delegating                                                        SS      2.0      5        Yes
Developing and Implementing a Strategic Plan                      SS      1.6      2        Yes
Developing and Leading an Effective Team                          SS      1.7      2        Yes

Developing Successful Training for Non-Training Professionals     SS     3.3       2        Yes
Developing Yourself as a Leader                                   SS     2.1       2        Yes
                                ELEMENT K - BUSINESS FUNDAMENTALS PREMIUM
Discharging Employees                                            SS  1.8       5    Yes
Disciplining and Redirecting Employees                           SS  1.6       5    Yes
Dynamic Business Presentations                                   SS  1.2       1    Yes
Effective Business Writing                                       SS  1.4       2    Yes
Effective Listening Skills                                       SS  0.8       1    Yes
Effective Management: Communicating Successfully                 SS  3.0       5    Yes
Effective Management: Creating Successful Solutions              SS  3.0       5    Yes
Effective Management: Cultivating Great Teams                    SS  4.0       6    Yes
Effective Management: Developing as a Manager                    SS  1.0       3    Yes
Effective Management: Empowering Your Workgroup                  SS  3.0       5    Yes
Effective Time Management for You                                SS  4.9       3    Yes
Emotional Intelligence                                           SS  3.1       2    Yes
Excellence in Technical Customer Service                         SS  1.7       3    Yes
Facilitation Skills for Blended Blueprints: Corporate Initiative
Edition Sessions                                                    SS   0.8   1    No
Financial Basics for Non-Financial Managers                         SS   1.4   5    Yes
Financial Performance Essentials                                    SS   3.0   5    Yes
Finding Resolution Through Negotiation                              SS   2.0   4    Yes
First Steps Towards Strategic Planning                              SS   2.7   2    Yes
Get The Most Out of Your Meetings                                   SS   1.2   1    Yes
Getting the Most Out of Your Day                                    SS   3.0   5    Yes

Getting the Results Without the Authority: Completing the Project   SS   1.8    2   Yes
Grammar Essentials                                                  SS   4.8   12   Yes
Hiring Outstanding Teams: Attracting the Right Candidates           SS   0.6    1   Yes
Hiring Outstanding Teams: Behavioral Interviews and Other
Techniques                                                          SS   0.7   2    Yes
Hiring Outstanding Teams: Integrating New Team Members              SS   0.5   1    Yes
Implementing Change for Managers                                    SS   3.6   2    Yes
Intercultural Business Etiquette                                    SS   1.6   5    Yes
Interviewing Job Candidates                                         SS   2.5   8    Yes
                              ELEMENT K - BUSINESS FUNDAMENTALS PREMIUM
Investigating the Problem                                     SS   3.0    5   Yes
Leading Effective Meetings                                    SS   1.6    5   Yes
Leading Effective Teams                                       SS   1.5    5   Yes
Leading Your Team to Business Results                         SS   2.9    2   Yes
Making Group Decisions                                        SS   3.0    5   Yes
Making Team Decisions                                         SS   6.0    8   Yes
Making Wise Investment Decisions                              SS   1.0    3   Yes
Managing a Virtual Office                                     SS   1.5    5   Yes
Managing Company Change                                       SS   1.6    5   Yes
Managing Conflict                                             SS   2.7    3   Yes
Managing Information Effectively                              SS   2.9    2   Yes
Managing Innovation and Creativity                            SS   2.2    2   Yes
Managing Organizational Goals                                 SS   3.6    3   Yes
Managing Personal Stress                                      SS   1.3    5   Yes
Managing Project Teams                                        SS   3.5    4   Yes
Managing Projects                                             SS   2.0    5   Yes
Mastering Cold Calls                                          SS   1.3    5   Yes
Measuring Team Performance                                    SS   5.0    7   Yes
Motivating Your Employees                                     SS   5.1    3   Yes
Negotiating for the Sales Professional                        SS   1.7    6   Yes
Negotiating Skills In Action                                  SS   2.3    3   Yes
Performance Management(Includes Simulation)                   SS   2.2    3   Yes
Personal Financial Planning                                   SS   1.8    5   Yes
Persuasive Business Writing                                   SS   0.7    1   Yes
Planning and Controlling Budgets                              SS   2.0    4   Yes
Preparing to Interview Job Candidates                         SS   1.4    1   Yes
Preparing to Negotiate                                        SS   2.4    2   Yes
Presentation Skills                                           SS   2.0    6   Yes
Presenting Successful Training for Non-Training Professionals SS   2.2    1   Yes
Presenting Your Ideas Effectively                             SS   2.0    4   Yes
Project Management Skills for Non-Project Managers            SS   2.7    4   Yes
                               ELEMENT K - BUSINESS FUNDAMENTALS PREMIUM
Providing Effective Feedback                                 SS     1.4    5   Yes
Qualifying Sales Prospects                                   SS     1.6    5   Yes
Realistic Time Management Goals                              SS     3.5    2   Yes
Recognizing and Avoiding Burnout                             SS     2.2    5   Yes
Recognizing and Managing Anger                               SS     3.5    5   Yes
Recognizing Employee Performance                             SS     2.1    5   Yes
Scoping Your Internet Project                                SS     4.0    6   Yes
Selecting the Solution for a Problem                         SS     3.0    5   Yes
Selecting Your Negotiation Strategy                          SS     6.0    8   Yes
Setting Performance Goals and Expectations                   SS     1.6    5   Yes
Solving Problems As A Team                                   SS     1.6    5   Yes
Solving Problems Logically                                   SS     2.0    4   Yes
Succeeding Through Teamwork in Business                      SS     4.0    6   Yes
Telephone Sales Skills                                       SS     1.8    5   Yes
Time Management                                              SS     1.7    5   Yes
Understanding and Using Contracts                            SS     1.6    5   Yes
Using Data to Communicate                                    SS     4.0    2   Yes
What Good Managers Do: The First 100 Days                    SS     2.5    4   Yes
Working With Difficult People                                SS     3.0    5   Yes
Writing Effective Emails                                     SS     0.7    1   Yes
Writing for a Global Audience                                SS     1.4    1   Yes
                                             ELEMENT K - OFFICE PRODUCTIVITY
                                  COURSE NAME                                TYPE    Time Lessons    Has Assessment
Access 2000: Advanced                                                           SS      3.5      5        Yes
Access 2000: Advanced (For use with Screen Readers)                             SS      3.6      7         No
Access 2000: Introduction to Application Development                            SS      3.5      8        Yes
Access 2000: Level 1                                                            SS      3.5      6        Yes
Access 2000: Level 1 (For use with Screen Readers)                              SS      3.7      7         No
Access 2000: Level 2                                                            SS      3.5      7        Yes
Access 2000: Level 2 (For use with Screen Readers)                              SS      3.6      7         No
Access 2002 (Office XP): Advanced (For use with Screen Readers)                 SS      3.7      7         No
Access 2002 (Office XP): Level 1                                                SS      3.7      7        Yes
Access 2002 (Office XP): Level 1 (For use with Screen Readers)                  SS      3.7      7         No
Access 2002 (Office XP): Level 2                                                SS      3.5      8        Yes
Access 2002 (Office XP): Level 2 (For use with Screen Readers)                  SS      3.5      8         No
Access 2002 (Office XP): Level 3                                                SS      3.7      7        Yes
Access 2002 (Office XP): Level 4                                                SS      3.6      5        Yes
Access 2003: Creating Queries                                                   SS      1.8      3        Yes
Access 2003: Designing a Database                                               SS      1.9      3        Yes
Access 2003: Improving the Effectiveness of an Access Database                  SS      2.5      3        Yes
Access 2003: Improving Usability with Access Macros                             SS      1.3      2        Yes
Access 2003: Integrating Access with the Web, XML, and Office Applications      SS      2.4      3        Yes
Access 2003: Maintaining Existing Databases                                     SS      2.1      3        Yes
Access 2003: Optimizing and Securing Access Database Applications               SS      2.4      3        Yes
Access 2003: Structure and Analyze Data with Advanced Queries                   SS      1.6      2        Yes
Access 2003: Working with Forms                                                 SS      1.3      2        Yes
Access 2003: Working with Reports                                               SS      2.7      3        Yes
Access 7.0: Introduction                                                        SS      3.3      9        Yes
Access 97: Advanced                                                             SS      3.5      7        Yes
Access 97: Introduction to Application Development                              SS      3.7      8         No
Access 97: Level 1                                                              SS      3.5      6        Yes
Access 97: Level 2                                                              SS      3.5      7        Yes
Access 2000: Introduction to Application Development                          SS   3.5   8   Yes
Acrobat 5.0: Introduction                                                     SS   3.5   8   Yes
Acrobat 7.0: New Features                                                     SS   1.5   7   Yes
Acrobat 8.0: Level 1                                                          SS   6.5   6   Yes
Acrobat 8.0: New Features                                                     SS   5.8   6   Yes
Acrobat® 6.0: Professional for Creative and Print Professionals (Macintosh)   SS   3.2   7   Yes
Acrobat® 6.0: Professional for Creative and Print Professionals (Windows)     SS   3.2   7   Yes
Acrobat® 6.0: Professional for Engineering Professionals                      SS   3.5   8   Yes
Acrobat® 6.0: Standard                                                        SS   3.3   8   Yes
Acrobat® 7.0: Level 1 (Part 1)                                                SS   4.3   3   Yes
Acrobat® 7.0: Level 1 (Part 2)                                                SS   2.6   3   Yes
Acrobat® 7.0: Level 2 (Part 1)                                                SS   3.1   3   Yes
Acrobat® 7.0: Level 2 (Part 2)                                                SS   4.0   2   Yes
Acrobat® 8.0: Level 2                                                         SS   6.8   5   Yes
ACT! 2000: Advanced                                                           SS   3.5   8   No
ACT! 2000: Introduction                                                       SS   3.5   6   No
ACT! 2005: Administrating ACT! and Using Internet Features                    SS   0.8   2   Yes
ACT! 2005: Creating Word Processor Documents                                  SS   5.5   1   Yes
ACT! 2005: Customizing the ACT! Environment                                   SS   1.2   1   Yes
ACT! 2005: Managing Contacts                                                  SS   7.6   2   Yes
ACT! 2005: Querying and Manipulating Data                                     SS   2.3   2   Yes
ACT! 2005: Scheduling Activities                                              SS   9.2   2   Yes
ACT! 2005: Working with Contact Databases                                     SS   6.7   2   Yes
ACT! 2005: Working with Templates                                             SS   1.5   2   Yes
ACT! 2006: Administrating ACT! and Using Internet Features                    SS   1.7   2   Yes
ACT! 2006: Creating Word Processor Documents                                  SS   1.5   1   Yes
ACT! 2006: Customizing the ACT! Environment                                   SS   1.0   1   Yes
ACT! 2006: Managing Contacts                                                  SS   2.3   2   Yes
ACT! 2006: Querying and Manipulating Data                                     SS   1.7   2   Yes
ACT! 2006: Scheduling Activities                                              SS   2.3   2   Yes
ACT! 2006: Working with Contact Databases                                     SS   2.6   2   Yes
ACT! 2006: Working with Templates                                             SS   1.7   2   Yes
Access 2000: Introduction to Application Development       SS   3.5    8   Yes
ACT! 2007: Level 1                                         SS   6.5    6   Yes
ACT! 2007: Level 2                                         SS   6.5    7   Yes
ACT! 2008: Level 1                                         SS   6.6    6   Yes
ACT! 2008: Level 2                                         SS   5.2    7   Yes
ACT! 6.0 Level 2                                           SS   3.5    8   Yes
ACT! 6.0: Level 1                                          SS   3.7    7   Yes
Adobe Acrobat 5.0: Advanced                                SS   3.5    5   Yes
Adobe® Acrobat® 9.0 Pro: Level 1                           SS   5.6    7   Yes
Adobe® Acrobat® 9.0 Pro: Level 2                           SS   4.8    5   Yes
An Introduction to Tablet PCs                              SS   2.1    6   No
Approach Millennium Edition 9.0: Introduction              SS   3.4    8   Yes
Approach Millennium Edition 9.5: Advanced                  SS   3.6    6   Yes
Approach Millennium Edition 9.5: Introduction              SS   3.5    8   Yes
Business Statistics in Excel 97                            SS   3.5    7   No
Corel Presentations 11: Level 1                            SS   3.5    7   Yes
Corel® WordPerfect® X4: Level 1                            SS   7.3    9   Yes
Corel® WordPerfect® X4: Level 2                            SS   6.9    9   Yes
Crystal Reports 10: Level 1                                SS   8.3   10   Yes
Crystal Reports 10: Level 2                                SS   7.0    9   Yes
Crystal Reports 8.0: Advanced                              SS   7.1    8   Yes
Crystal Reports 8.0: Basic Skills                          SS   7.1    9   Yes
Crystal Reports 8.5: Advanced                              SS   3.6    9   No
Crystal Reports 8.5: Basic Skills                          SS   7.1   10   Yes
Crystal Reports 9.0: Level 1                               SS   7.1   10   Yes
Crystal Reports 9.0: Level 2                               SS   7.4    9   Yes
Crystal Reports XI: Arranging and Displaying Report Data   SS   2.3    2   Yes
Crystal Reports XI: Charting and Distributing Data         SS   1.8    2   Yes
Crystal Reports XI: Creating Reports                       SS   2.0    2   Yes
Crystal Reports XI: Data Access Techniques                 SS   3.3    4   Yes
Crystal Reports XI: Formatting Reports                     SS   1.8    2   Yes
Crystal Reports XI: Report Enhancements                    SS   1.8    2   Yes
Access 2000: Introduction to Application Development                                  SS    3.5   8    Yes
Crystal Reports XI: Report Manipulation in Crystal Reports XI                         SS    3.3   3    Yes
Crystal Reports® 2008: Level 1                                                        SS    8.1   8    Yes
Crystal Reports® 2008: Level 2                                                        SS    7.9   8    Yes
E-Commerce Profitability: Online Merchandising Using Microsoft® Office FrontPage®
2003 (4010)                                                                         3P-SS   3.0   17   No
Excel 2000: Advanced                                                                   SS   3.5    7   Yes
Excel 2000: Advanced (For use with Screen Readers)                                     SS   3.5    8   No
Excel 2000: Level 1                                                                    SS   3.5    8   Yes
Excel 2000: Level 1 (For use with Screen Readers)                                      SS   3.7    8   No
Excel 2000: Level 2                                                                    SS   3.5    6   Yes
Excel 2000: Level 2 (For use with Screen Readers)                                      SS   3.5    6   No
Excel 2001: Level 1 for Macintosh                                                      SS   3.5    8   Yes
Excel 2001: Level 2 for Macintosh                                                      SS   3.5    6   Yes
Excel 2001: Level 3 for Macintosh                                                      SS   3.5    6   Yes
Excel 2002 (Office XP): Advanced                                                       SS   3.4    7   Yes
Excel 2002 (Office XP): Advanced (For use with Screen Readers)                         SS   3.3    5   No
Excel 2002 (Office XP): Level 1                                                        SS   3.5    7   Yes
Excel 2002 (Office XP): Level 1 (For use with Screen Readers)                          SS   3.8    7   No
Excel 2002 (Office XP): Level 2                                                        SS   3.5    5   Yes
Excel 2002 (Office XP): Level 2 (For use with Screen Readers)                          SS   3.3    6   No
Excel 2003: Analyzing and Managing Data                                                SS   2.2    3   Yes
Excel 2003: Collaborating with Workbooks                                               SS   3.0    4   Yes
Excel 2003: Formatting Excel                                                           SS   4.2    5   Yes
Excel 2003: Manipulating Workbooks                                                     SS   1.5    3   Yes
Excel 2003: Working with Existing Workbooks                                            SS   2.4    3   Yes
Excel 2003: Writing Formulas                                                           SS   1.8    2   Yes
Excel 7.0: Advanced                                                                    SS   3.5    7   Yes
Excel 7.0: Introduction                                                                SS   3.3    7   Yes
Excel 97: Advanced                                                                     SS   3.5    6   Yes
Excel 97: Level 1                                                                      SS   3.7    7   Yes
Excel 97: Level 2                                                                      SS   3.5    6   Yes
Access 2000: Introduction to Application Development                 SS   3.5    8   Yes
Excel 98: Advanced for Macintosh                                     SS   3.5    9   Yes
Excel 98: Introduction for Macintosh                                 SS   3.5    6   Yes
FileMaker Pro 6.0: Level 1 (Windows)                                 SS   3.4    9   Yes
FileMaker Pro 6.0: Level 2 (Windows)                                 SS   3.5    7   Yes
FileMaker Pro 7.0: Level 1 (Windows)                                 SS   4.1    7   Yes
FileMaker Pro 7.0: Level 2 (Windows)                                 SS   5.0    5   Yes
FileMaker® Pro 9: Level 1                                            SS   5.1    6   Yes
FileMaker® Pro 9: Level 2                                            SS   4.9    6   Yes
Freelance Graphics Millennium Edition 9.0: Introduction              SS   3.5    8   Yes
Freelance Graphics Millennium Edition 9.5: Advanced                  SS   3.5    3   No
Freelance Graphics Millennium Edition 9.5: Introduction              SS   3.6    8   Yes
FrontPage 2000: Advanced                                             SS   3.5    6   Yes
FrontPage 2000: Introduction                                         SS   3.5    6   Yes
FrontPage 2002 (Office XP): Advanced                                 SS   3.5    6   Yes
FrontPage 2002 (Office XP): Introduction                             SS   3.5    6   Yes
FrontPage 2003: Creating a Basic Web Page                            SS   1.9    3   Yes
FrontPage 2003: Creating an Interactive Web Page                     SS   3.1    4   Yes
FrontPage 2003: Enhancing Webpages                                   SS   2.0    3   Yes
FrontPage 2003: Managing a Web Page                                  SS   1.6    2   Yes
FrontPage 2003: Structuring and Publishing a Web Page                SS   1.1    2   Yes
FrontPage 98: Advanced                                               SS   3.5    5   Yes
FrontPage 98: Introduction                                           SS   3.5    7   Yes
Get Going With Quicken 2004                                          SS   3.6   11   Yes
Getting Started with IBM® Lotus® Symphony™ Documents                 SS   0.3    1   No
Getting Started with IBM® Lotus® Symphony™ Presentations             SS   0.3    1   No
Getting Started with IBM® Lotus® Symphony™ Spreadsheets              SS   0.3    1   No
Getting Started with Microsoft® Office Live Meeting 2005 (2909)   3P-SS   4.0   11   No
GroupWise 5.5: Advanced                                              SS   3.5    5   Yes
GroupWise 5.5: Introduction                                          SS   3.5    7   Yes
GroupWise 6.0: Level 2                                               SS   3.5    6   Yes
GroupWise 6.0: Level 1                                               SS   3.4    7   Yes
Access 2000: Introduction to Application Development                                 SS   3.5   8   Yes
GroupWise 6.5: Level 1                                                               SS   3.7   9   Yes
GroupWise 6.5: Level 2                                                               SS   3.6   8   Yes
GroupWise 7.0 Level 1-1: Using GroupWise Email                                       SS   2.6   2   Yes
GroupWise 7.0 Level 1-2: Organizing Emails and Address Book in GroupWise             SS   2.7   2   Yes
GroupWise 7.0 Level 1-3: Using GroupWise Calendar and Resources                      SS   2.2   2   Yes
GroupWise 7.0 Level 2-1: Exploring Advanced Mail and Message Features                SS   5.2   4   Yes
GroupWise 7.0 Level 2-2: Exploring WebAccess, Rules and Access Rights                SS   2.3   2   Yes
Home Publishing 2000: Overview                                                       SS   1.2   2   No
IBM® Lotus Notes® 8: Databases                                                       SS   6.0   8   Yes
IBM® Lotus Notes® 8: Mail and Calendars                                              SS   8.4   8   Yes
iGrafx FlowCharter 2003: Level 1                                                     SS   3.5   6   Yes

Integrating Your Business Systems With Microsoft® Office Professional Edition 2003   SS   3.5   4   Yes
Internet Explorer 4.0: Introduction                                                  SS   3.5   6   Yes
Internet Explorer 5.0: Introduction                                                  SS   3.5   7   Yes
Internet Explorer 5.5: Introduction                                                  SS   3.5   6   Yes
Internet Explorer 6.0: Introduction                                                  SS   3.5   6   Yes
Internet Explorer 7: Introduction                                                    SS   6.8   6   Yes
Intranets and Extranets: An Introduction                                             SS   1.7   4   Yes
Introduction to Networks and the Internet                                            SS   3.7   7   Yes
Introduction to Personal Computers: Using Windows 2000                               SS   3.4   4   Yes
Introduction to Personal Computers: Using Windows 98                                 SS   3.6   8   Yes
Introduction to Personal Computers: Using Windows Vista™                             SS   4.0   6   Yes
Introduction to Personal Computers: Using Windows XP                                 SS   1.6   6   Yes
Lotus 1-2-3 Millennium Edition 9.0: Advanced                                         SS   3.5   5   Yes
Lotus 1-2-3 Millennium Edition 9.0: Level 1                                          SS   3.5   8   Yes
Lotus 1-2-3 Millennium Edition 9.0: Level 2                                          SS   3.4   7   Yes
Lotus 1-2-3 Millennium Edition 9.5: Advanced                                         SS   3.5   7   Yes
Lotus 1-2-3 Millennium Edition 9.5: Level 1                                          SS   3.5   8   Yes
Lotus 1-2-3 Millennium Edition 9.5: Level 2                                          SS   3.4   7   Yes
Mac OS X v10.2: Introduction                                                         SS   3.3   8   Yes
Access 2000: Introduction to Application Development                             SS    3.5    8   Yes
Mac OS X v10.3: Introduction                                                     SS    3.1    6   Yes
Mac OS X: Introduction                                                           SS    3.5    6   Yes
Mac OS X: Transition                                                             SS    3.5    4   Yes
Mac OS® X v10.5 (Leopard): Introduction                                          SS    5.8    6   Yes
Macintosh OS 9.0: Advanced                                                       SS    3.6    5   Yes
Macintosh OS 9.0: Introduction                                                   SS    3.6    6   Yes
Maximizing Your Productivity with IBM® Lotus® Notes® 7                           SS    6.6   12   Yes
Microsoft Encarta 2000: Overview                                                 SS    1.2    1   No
Microsoft Internet Information Server 4.0                                        SS   10.7   12   Yes
Microsoft Money 2000                                                             SS    3.5    6   No
Microsoft Money 2001                                                             SS    3.5    6   No
Microsoft Office 2000 to Office XP: New Features                                 SS    3.5    6   Yes

Microsoft Office 2000 to Office XP: New Features (For use with Screen Readers)   SS    3.7   6    No
Microsoft Office 2000: Document Integration                                      SS    3.5   7    Yes
Microsoft Office 2000: Macro Programming Using VBA                               SS    3.6   7    Yes
Microsoft Office 2000: New Features                                              SS    3.5   4    Yes
Microsoft Office 2000: New Features (For use with Screen Readers)                SS    3.5   4    No
Microsoft Office 2000: Small Business Tools                                      SS    3.5   4    Yes
Microsoft Office 2000: Web Components and Collaboration                          SS    3.5   5    Yes
Microsoft Office 2003: Transition from Office 2000                               SS    3.5   9    Yes
Microsoft Office 97: Document Integration                                        SS    3.5   8    Yes
Microsoft Office 97: Small Business Tools                                        SS    3.5   1    No
Microsoft PhotoDraw 2000 Version 2.0: Introduction                               SS    3.6   7    No
Microsoft Project 2000: Advanced                                                 SS    3.5   6    Yes
Microsoft Project 2000: Level 1                                                  SS    3.5   6    Yes
Microsoft Project 2000: Level 2                                                  SS    3.5   7    Yes
Microsoft Project 2002: Level 1                                                  SS    3.5   4    Yes
Microsoft Project 2002: Level 2 (Revised)                                        SS    3.5   7    Yes
Microsoft Project 2003: Creating and Modifying a Project Plan                    SS    3.6   6    Yes
Microsoft Project 2003: Professional                                             SS    4.9   6    Yes
Access 2000: Introduction to Application Development                              SS   3.5    8   Yes
Microsoft Project 2003: Web Access                                                SS   5.4    7   Yes
Microsoft Project 2003: Working with an Implemented Project Plan                  SS   3.4    6   Yes
Microsoft Project 98: Advanced                                                    SS   3.5    7   Yes
Microsoft Project 98: Introduction                                                SS   3.5    7   Yes
Microsoft Publisher 2000: Introduction                                            SS   3.5    6   No
Microsoft Vizact 2000: Introduction                                               SS   3.5    8   Yes
Microsoft® Excel 2004 for Macintosh: Level 1                                      SS   5.2    7   Yes
Microsoft® Excel 2004 for Macintosh: Level 2                                      SS   5.0    6   Yes
Microsoft® Expression® Web 2007: Level 1                                          SS   7.7    7   Yes
Microsoft® Expression® Web 2007: Level 2                                          SS   6.4    6   Yes
Microsoft® Office 2007: New Features                                              SS   6.7    7   Yes
Microsoft® Office Access 2003: Level 1                                            SS   4.7    8   Yes
Microsoft® Office Access 2003: Level 1 (For Use with Screen Readers)              SS   3.4    6   No
Microsoft® Office Access 2003: Level 2                                            SS   5.2   10   Yes
Microsoft® Office Access 2003: Level 2 (For Use with Screen Readers)              SS   3.1    8   No
Microsoft® Office Access 2003: Level 3                                            SS   5.5    9   Yes
Microsoft® Office Access 2003: Level 3 (For Use with Screen Readers)              SS   3.0    7   No
Microsoft® Office Access 2003: Level 4                                            SS   4.8    8   Yes
Microsoft® Office Access 2003: Level 4 (For Use with Screen Readers)              SS   3.1    6   No
Microsoft® Office Access™ 2007: New Features                                      SS   3.3    4   Yes
Microsoft® Office Access™ 2007: Level 1 (Second Edition)                          SS   7.5    7   Yes
Microsoft® Office Access™ 2007: Level 2 (Second Edition)                          SS   6.3    6   Yes
Microsoft® Office Access™ 2007: Level 3 (Second Edition)                          SS   5.5    6   Yes
Microsoft® Office Access™ 2007: Level 4 (Second Edition)                          SS   5.3    5   Yes
Microsoft® Office Excel 2003: Introduction to VBA                                 SS   8.5    7   Yes

Microsoft® Office Excel 2003: Introduction to VBA (For Use with Screen Readers)   SS   6.7   5    No
Microsoft® Office Excel 2003: Level 1                                             SS   5.8   9    Yes
Microsoft® Office Excel 2003: Level 1 (For Use with Screen Readers)               SS   2.9   7    No
Microsoft® Office Excel 2003: Level 2                                             SS   4.8   8    Yes
Microsoft® Office Excel 2003: Level 2 (For Use with Screen Readers)               SS   3.2   6    No
Access 2000: Introduction to Application Development                                SS   3.5    8   Yes
Microsoft® Office Excel 2003: Level 3                                               SS   4.5    9   Yes
Microsoft® Office Excel 2003: Level 3 (For Use with Screen Readers)                 SS   3.2    7   No
Microsoft® Office Excel 2007: VBA                                                   SS   5.1    5   Yes
Microsoft® Office Excel® 2007: Level 1 (Second Edition)                             SS   6.5    6   Yes
Microsoft® Office Excel® 2007: Level 2 (Second Edition)                             SS   6.0    6   Yes
Microsoft® Office Excel® 2007: Level 3 (Second Edition)                             SS   8.3    8   Yes
Microsoft® Office Excel® 2007: New Features                                         SS   4.0    4   Yes
Microsoft® Office Excel® 2008 : Level 2 (Macintosh)                                 SS   5.1    6   Yes
Microsoft® Office Excel® 2008: Level 1 (Macintosh)                                  SS   6.2    6   Yes
Microsoft® Office FrontPage 2003: Level 1                                           SS   5.1   10   Yes
Microsoft® Office FrontPage 2003: Level 1 (For Use with Screen Readers)             SS   2.9    8   No
Microsoft® Office FrontPage 2003: Level 2                                           SS   4.7    8   Yes
Microsoft® Office FrontPage 2003: Level 2 (For Use with Screen Readers)             SS   3.4    6   No
Microsoft® Office InfoPath® 2007: Creating InfoPath Forms                           SS   6.9    8   Yes
Microsoft® Office InfoPath™ 2003: Creating InfoPath Forms                           SS   9.0    9   Yes
Microsoft® Office Live Meeting 2005: Getting Started for Administrators (2912)   3P-SS   4.0   10   No
Microsoft® Office Live Meeting 2005: Next Steps for Organizers (2910)            3P-SS   4.0   15   No
Microsoft® Office Live Meeting 2005: Next Steps for Presenters (2911)            3P-SS   4.0   14   No
Microsoft® Office OneNote® 2007                                                     SS   5.1    5   Yes
Microsoft® Office Outlook 2003: Level 1                                             SS   5.8   10   Yes
Microsoft® Office Outlook 2003: Level 1 (For Use with Screen Readers)               SS   2.9    8   No
Microsoft® Office Outlook 2003: Level 2                                             SS   4.5    9   Yes
Microsoft® Office Outlook 2003: Level 2 (For Use with Screen Readers)               SS   3.0    7   No
Microsoft® Office Outlook 2003: Level 3                                             SS   5.5    9   Yes
Microsoft® Office Outlook 2003: Level 3 (For Use with Screen Readers)               SS   3.0    7   No
Microsoft® Office Outlook® 2007: Level 1 (Second Edition)                           SS   8.5    7   Yes
Microsoft® Office Outlook® 2007: Level 2 (Second Edition)                           SS   8.3    8   Yes
Microsoft® Office Outlook® 2007: Level 3 (Second Edition)                           SS   6.8    7   Yes
Microsoft® Office Outlook® 2007: New Features                                       SS   6.2    5   Yes
Microsoft® Office PowerPoint 2003: Level 1                                          SS   4.8   10   Yes
Microsoft® Office PowerPoint 2003: Level 2                                          SS   5.3    6   Yes
Access 2000: Introduction to Application Development                        SS   3.5    8   Yes
Microsoft® Office PowerPoint 2003: Level 2 (For Use with Screen Readers)    SS   3.2    6   No
Microsoft® Office PowerPoint® 2003: Level 1 (For Use with Screen Readers)   SS   2.8    8   No
Microsoft® Office PowerPoint® 2007: Level 1 (Second Edition)                SS   8.5    8   Yes
Microsoft® Office PowerPoint® 2007: Level 2 (Second Edition)                SS   8.3    7   Yes
Microsoft® Office PowerPoint® 2007: New Features                            SS   3.8    4   Yes
Microsoft® Office PowerPoint® 2008 : Level 1 (Macintosh)                    SS   7.2    8   Yes
Microsoft® Office Project 2007: Level 1                                     SS   5.4    5   Yes
Microsoft® Office Project 2007: Level 2                                     SS   5.6    5   Yes
Microsoft® Office Project 2007: Professional                                SS   5.6    7   Yes
Microsoft® Office Project 2007: Web Access                                  SS   7.0    6   Yes
Microsoft® Office Publisher 2007                                            SS   7.5    6   Yes
Microsoft® Office SharePoint® Designer 2007: Level 1                        SS   8.0    7   Yes
Microsoft® Office Sharepoint® Server 2007: Introduction                     SS   6.2    9   Yes
Microsoft® Office Visio® Professional 2007: Level 1                         SS   4.2    5   Yes
Microsoft® Office Visio® Professional 2007: Level 2                         SS   4.6    6   Yes
Microsoft® Office Word 2003: Level 1                                        SS   4.6    8   Yes
Microsoft® Office Word 2003: Level 1 (For Use with Screen Readers)          SS   3.1    8   No
Microsoft® Office Word 2003: Level 2                                        SS   5.8   12   Yes
Microsoft® Office Word 2003: Level 2 (For Use with Screen Readers)          SS   3.0   10   No
Microsoft® Office Word 2003: Level 3                                        SS   4.8   10   Yes
Microsoft® Office Word 2003: Level 3 (For Use with Screen Readers)          SS   3.3    8   No
Microsoft® Office Word 2004 for Macintosh: Level 1                          SS   5.6    8   Yes
Microsoft® Office Word 2004 for Macintosh: Level 2                          SS   5.7   10   Yes
Microsoft® Office Word 2007: New Features                                   SS   3.5    3   Yes
Microsoft® Office Word® 2007: Level 1 (Second Edition)                      SS   8.8    8   Yes
Microsoft® Office Word® 2007: Level 2 (Second Edition)                      SS   9.0   10   Yes
Microsoft® Office Word® 2007: Level 3 (Second Edition)                      SS   8.8    6   Yes
Microsoft® Office Word® 2008: Level 2 (Macintosh)                           SS   6.2    8   Yes
Microsoft® PowerPoint® 2004 for Macintosh: Level 1                          SS   4.8    8   Yes
Microsoft® PowerPoint® 2004 for Macintosh: Level 2                          SS   4.6    6   Yes
Microsoft® Publisher 2003: Level 1                                          SS   3.9    8   Yes
Access 2000: Introduction to Application Development                                  SS    3.5    8   Yes
Microsoft® SharePoint® Designer 2007: Level 2                                         SS    3.2    6   Yes
Microsoft® Windows Vista™: Level 1                                                    SS    4.0    6   Yes
Microsoft® Windows Vista™: Level 2                                                    SS    4.0    6   Yes
Microsoft® Windows Vista™: New Features                                               SS    4.0    6   Yes
Microsoft® Windows® SharePoint® Services 3.0: Level 1                                 SS    7.9    8   Yes
Microsoft® Windows® SharePoint® Services 3.0: Level 2                                 SS    9.6   13   Yes
Microsoft® Word® 2008: Level 1 for Macintosh                                          SS    6.8    8   Yes
Mozilla® Firefox 3: Introduction                                                      SS    5.1    6   Yes
NetMeeting 3.0: Internet Conferencing                                                 SS    1.8    5   Yes
Netscape Communicator 4.5: Introduction                                               SS    3.5    7   Yes
Netscape Communicator 4.7: Introduction                                               SS    3.5    7   Yes
Notes 4.5: Introduction                                                               SS    3.5    8   Yes
Notes 4.6: Database Features                                                          SS    3.5    5   Yes
Notes 4.6: Mail Features                                                              SS    3.5    6   Yes
Notes 5.0: Advanced Features                                                          SS    3.5    6   Yes
Notes 5.0: Database Features                                                          SS    3.5    6   Yes
Notes 5.0: Mail Features                                                              SS    3.5    6   Yes
Notes 5.0: New Features                                                               SS    3.5    6   Yes
Notes 6.5: Databases                                                                  SS    4.6    4   Yes
Notes 6.5: Mail and Calendars                                                         SS    5.3    9   Yes
Notes 6: Databases                                                                    SS    3.5    6   Yes
Notes 6: Mail and Calendars                                                           SS    3.1    9   Yes
Notes 7 Databases (Part 1): Manipulating Documents                                    SS   10.5    3   Yes
Notes 7 Databases (Part 2): Managing Documents                                        SS   13.4    4   Yes
Notes 7 Mail and Calendars (Part 1): Working with Notes Mail                          SS   18.8    5   Yes
Notes 7 Mail and Calendars (Part 2): Scheduling with the Calendar and Using the To-
Do List                                                                               SS   13.1    3   Yes
OpenOffice Base 2.3                                                                   SS    6.3    7   Yes
OpenOffice Calc 2.3                                                                   SS    5.8    9   Yes
OpenOffice Impress 2.3                                                                SS    7.1   10   Yes
OpenOffice Writer 2.3                                                                 SS    8.5    9   Yes
Access 2000: Introduction to Application Development                      SS    3.5   8   Yes
Outlook 2000: Advanced                                                    SS    3.5   6   Yes
Outlook 2000: Introduction                                                SS    3.5   7   Yes
Outlook 2000: Introduction (For use with Screen Readers)                  SS    3.4   7   No
Outlook 2002 (Office XP): Introduction                                    SS    3.5   7   Yes
Outlook 2002 (Office XP): Advanced                                        SS    3.5   7   Yes
Outlook 2002 (Office XP): Level 1 (For use with Screen Readers)           SS   10.5   8   No
Outlook 2002 (Office XP): Level 2 (For use with Screen Readers)           SS    3.1   7   No
Outlook 2003: Communicating, Customizing and Organizing                   SS    3.2   4   Yes
Outlook 2003: Managing your Schedule                                      SS    1.9   4   Yes
Outlook 2003: Optimizing Outlook                                          SS    1.4   2   Yes
Outlook 2003: Organizing your Work                                        SS    2.4   4   Yes
Outlook 2003: Working Offline and with Items                              SS    2.3   3   Yes
Outlook 2003: Working with Messages                                       SS    2.3   4   Yes
Outlook 97: Advanced                                                      SS    3.5   7   Yes
Outlook 97: Introduction                                                  SS    3.5   6   Yes
Outlook 98: Advanced                                                      SS    3.5   7   Yes
Outlook 98: Introduction                                                  SS    3.5   6   Yes
Overview of Encarta Encyclopedia 2001                                     SS    3.5   2   No
Paradox 10: Level 1                                                       SS    3.3   6   Yes
Paradox 10: Level 2                                                       SS    3.4   7   Yes
Paradox 9.0: Advanced                                                     SS    3.5   7   Yes
Paradox 9.0: Introduction                                                 SS    3.5   5   Yes
Picture It! Express 2000                                                  SS    1.2   1   No
Picture It! Publishing 2001                                               SS    3.5   4   No
PowerPoint 2000: Advanced                                                 SS    3.5   6   Yes
PowerPoint 2000: Introduction                                             SS    3.5   8   Yes
PowerPoint 2001: Advanced for Macintosh                                   SS    3.5   5   Yes
PowerPoint 2001: Introduction for Macintosh                               SS    3.5   8   Yes
PowerPoint 2002 (Office XP): Introduction (For use with Screen Readers)   SS    3.5   6   No
PowerPoint 2002 (Office XP): Advanced                                     SS    3.5   6   Yes
PowerPoint 2002 (Office XP): Advanced (For use with Screen Readers)       SS    3.5   6   No
Access 2000: Introduction to Application Development                       SS   3.5    8   Yes
PowerPoint 2002 (Office XP): Introduction                                  SS   3.5    6   Yes
PowerPoint 2003: Creating a Basic Presentation                             SS   2.2    4   Yes
PowerPoint 2003: Delivering Presentations                                  SS   2.4    3   Yes
PowerPoint 2003: Modifying Presentations                                   SS   3.6    4   Yes
PowerPoint 2003: Working with Tables, Charts, and Diagrams                 SS   1.9    3   Yes
PowerPoint 7.0: Introduction                                               SS   3.6   10   Yes
PowerPoint 97: Advanced                                                    SS   3.5    7   Yes
PowerPoint 97: Introduction                                                SS   3.5    6   Yes
PowerPoint 98 for Macintosh                                                SS   3.5    8   Yes
Presentations 10: Level 1                                                  SS   3.6    7   Yes
Presentations 12: Creating a Slide Show                                    SS   8.6    3   Yes
Presentations 12: Enhancing a Slide Show                                   SS   7.6    3   Yes
Presentations 12: Working With Charts                                      SS   6.9    3   Yes
Presentations 9.0: Introduction                                            SS   3.5    7   Yes
Publisher 2002 (Office XP): Introduction                                   SS   3.5    6   Yes
Quattro Pro 10: Charts and Databases                                       SS   3.5    8   No
Quattro Pro 10: Spreadsheets                                               SS   3.5    7   No
Quattro Pro 11: Level 1                                                    SS   3.5   10   Yes
Quattro Pro 12: Creating a Spreadsheet                                     SS   2.1    3   Yes
Quattro Pro 12: Creating Charts and Databases                              SS   1.3    3   Yes
Quattro Pro 12: Finalizing a Spreadsheet                                   SS   0.7    2   Yes
Quattro Pro 9.0: Charts and Databases                                      SS   3.5    9   Yes
Quattro Pro 9.0: Spreadsheets                                              SS   3.5    7   Yes
Quicken 2001: Introduction                                                 SS   3.5   10   No
Relational Database Design (Second Edition)                                SS   5.0    7   Yes
Relational Database Design: A Practical Approach                           SS   3.5    6   Yes
SAP R/3 V4.0: User Basics                                                  SS   3.5    5   No
SAP R/3 V4.6: User Basics                                                  SS   3.5    5   No
Security Awareness (Second Edition) (Part 1): Protecting Information and
Counteracting Social Engineering                                           SS   1.1   2    Yes
Access 2000: Introduction to Application Development                                  SS    3.5   8   Yes
Security Awareness (Second Edition) (Part 2): Maintaining Computer and File
Security                                                                              SS    1.2   2   Yes
Security Awareness (Second Edition) (Part 3): Promoting Email Security and Proper
Responses to Security Incidents                                                        SS   0.9   2   Yes
Security Awareness (Third Edition)                                                     SS   2.1   6   Yes
StarOffice 5.1: Transition from Microsoft Office                                       SS   3.5   7   Yes
Streets & Trips 2001                                                                   SS   3.5   2   No
Streets and Trips 2000: Overview                                                       SS   1.2   1   No
Using Adobe® Acrobat® Connect™ Professional 7                                          SS   5.2   6   Yes
Using IBM® Lotus® Connections 2.0                                                      SS   1.5   1   No
Using IBM® Lotus® Quickr™ 8.1                                                          SS   0.3   1   No
Using IBM® Lotus® Sametime® 7.5                                                        SS   1.9   5   No
Using IBM® Lotus® Symphony 1.0                                                         SS   1.0   1   No
Visio 2000 Professional: Basic Skills                                                  SS   3.5   6   Yes
Visio 2002 Professional: Level 1                                                       SS   3.5   6   Yes
Visio 2002 Professional: Level 2                                                       SS   3.5   6   Yes
Visio® 2003 Professional                                                               SS   3.2   8   Yes
What's New in IBM® Lotus Notes® 8                                                      SS   0.8   1   No
What's New in Microsoft® Office OneNote® 2007 (4625)                                3P-SS   1.0   8   No
What's New in Microsoft® Office Outlook® 2007 (4626)                                3P-SS   1.0   9   No
What's New in Microsoft® Office Visio® 2007 (4629B)                                 3P-SS   1.0   8   No
Windows 2000 to Windows XP: New Features                                               SS   3.5   6   Yes
Windows 2000: Introduction                                                             SS   3.5   7   Yes
Windows 2000: Introduction (For use with Screen Readers)                               SS   3.3   7   No
Windows 2000: Transition from Windows 98                                               SS   3.5   4   Yes
Windows 2000: Transition from Windows 98 (For use with Screen Readers)                 SS   3.5   4   No
Windows 95: Advanced                                                                   SS   3.5   6   Yes
Windows 95: Introduction                                                               SS   3.3   8   Yes
Windows 98: Introduction                                                               SS   3.5   6   Yes
Windows 98: Selected Features and Internet Options                                     SS   3.6   6   Yes
Windows 98: Transition from Windows 95                                                 SS   3.5   4   Yes
Access 2000: Introduction to Application Development                                SS    3.5   8    Yes
Windows Millennium Edition: Introduction                                            SS    3.4   7    Yes
Windows NT Workstation 4.0: Introduction                                            SS    3.6   7    Yes
Windows SharePoint Services Administration                                          SS    4.9   4    Yes
Windows SharePoint Services Installation                                            SS    1.0   1    No
Windows SharePoint Services Web Workspace                                           SS    3.3   3    Yes

Windows SharePoint Services: Building Collaborative Solutions with Team Web Sites   SS   11.0   11   Yes
Windows XP Home: Introduction                                                       SS    3.4    7   Yes
Windows XP Professional Level 2                                                     SS    1.8    4   Yes
Windows XP Professional: Introduction (For use with Screen Readers)                 SS    3.5    6   No
Windows XP Professional: Level 1                                                    SS    3.5    6   Yes
Windows XP: Transition from Windows 98                                              SS    3.2    8   Yes
Word 2000: Advanced                                                                 SS    3.5    6   Yes
Word 2000: Advanced (For use with Screen Readers)                                   SS    3.3    6   No
Word 2000: Level 1                                                                  SS    3.5    6   Yes
Word 2000: Level 1 (For use with Screen Readers)                                    SS    3.5    8   No
Word 2000: Level 2                                                                  SS    3.5    7   Yes
Word 2000: Level 2 (For use with Screen Readers)                                    SS    3.4    7   No
Word 2001: Level 1 for Macintosh                                                    SS    3.5    6   Yes
Word 2001: Level 2 for Macintosh                                                    SS    3.5    7   Yes
Word 2001: Level 3 for Macintosh                                                    SS    3.5    6   Yes
Word 2002 (Office XP): Level 1                                                      SS    3.5    7   Yes
Word 2002 (Office XP): Advanced                                                     SS    3.5    6   Yes
Word 2002 (Office XP): Level 1 (For use with Screen Readers)                        SS    3.5    7   No
Word 2002 (Office XP): Level 2                                                      SS    3.5    6   Yes
Word 2002 (Office XP): Level 2 (For use with Screen Readers)                        SS    3.8    7   No
Word 2002 (Office XP): Level 3 (For use with Screen Readers)                        SS    3.3    6   No
Word 2003: Controlling Document Information                                         SS    2.1    4   Yes
Word 2003: Creating Basic Documents                                                 SS    1.9    3   Yes
Word 2003: Creating Document Templates                                              SS    2.6    4   Yes
Word 2003: Formatting Documents                                                     SS    2.5    4   Yes
Access 2000: Introduction to Application Development   SS   3.5    8   Yes
Word 2003: Graphic Elements in Documents               SS   1.8    4   Yes
Word 2003: Making Documents More Readable              SS   1.2    2   Yes
Word 2003: Making Information Accessible               SS   1.4    2   Yes
Word 2003: Working with Tables and Data                SS   1.8    3   Yes
Word 7.0: Level 1                                      SS   3.4   10   Yes
Word 7.0: Level 2                                      SS   3.5   10   Yes
Word 97: Advanced                                      SS   3.5    6   Yes
Word 97: Level 1                                       SS   3.5    5   Yes
Word 97: Level 2                                       SS   3.5    6   Yes
Word 98: Advanced For Macintosh                        SS   3.5    8   No
Word 98: Introduction for Macintosh                    SS   3.5    7   Yes
Word Pro Millennium Edition 9.0: Introduction          SS   3.5    5   Yes
Word Pro Millennium Edition 9.5: Advanced              SS   3.5    6   No
Word Pro Millennium Edition 9.5: Introduction          SS   3.5    6   Yes
WordPerfect 10: Advanced                               SS   3.5    6   No
WordPerfect 10: Level 1                                SS   3.5    8   No
WordPerfect 10: Level 2                                SS   3.5    8   No
WordPerfect 10: Transition to Word 2002                SS   3.5    5   No
WordPerfect 11: Level 1                                SS   3.6    8   Yes
WordPerfect 11: Level 2                                SS   2.8    8   Yes
WordPerfect 11: Level 3                                SS   3.5    7   Yes
WordPerfect 8.0: Level 1                               SS   3.5    7   Yes
WordPerfect 8.0: Level 2                               SS   3.5    7   Yes
WordPerfect 9.0: Advanced                              SS   3.5    6   Yes
WordPerfect 9.0: Level 1                               SS   3.5    8   Yes
WordPerfect 9.0: Level 2                               SS   3.5    7   Yes
WordPerfect® 12: Advanced Document Management          SS   6.8    3   Yes
WordPerfect® 12: Advanced Documents                    SS   5.1    3   Yes
WordPerfect® 12: Advanced Formatting                   SS   5.1    3   Yes
WordPerfect® 12: Creating a Document                   SS   5.2    2   Yes
WordPerfect® 12: Making WordPerfect Work for You       SS   5.1    3   Yes
Access 2000: Introduction to Application Development   SS   3.5   8   Yes
WordPerfect® 12: Merging Data                          SS   4.3   2   Yes
WordPerfect® 12: Modifying a Document                  SS   5.1   3   Yes
WordPerfect® 12: Organizing and Proofing a Document    SS   6.0   3   Yes
WordPerfect® 12: Using Documents in the Workplace      SS   4.3   2   Yes

				
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