Modifying Policies to Enhance the Quality of Services

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					 Modifying Policies to
Enhance the Quality of
      Services
 What do we mean by modifying
 policies to enhance the quality of
              services?
• Using licensure and certification or other measures to
  ensure that the people offering the services are competent.
• Using licensure and certification or other measures to
  ensure that the facilities offering services, or where services
  are provided, meet basic physical and practice standards.
• Requiring individuals, programs, and facilities to follow the
  ethical rules of their professions, or, if none exist, to employ
  high ethical standards in their work and in their
  relationships with other organizations, funders, and the
  community.
What do we mean by modifying
policies to enhance the quality of
             services?
• Requiring that programs are aware of and use the
  best appropriate practices available in delivering
  services.
• Demanding that individuals and programs set or
  follow and apply appropriate quality standards that
  both benefit and safeguard those who are affected
  by the services provided.
 Why modify policies to enhance
    the quality of services?
You work to modify policy because:
• It assures, to the extent possible, a minimum level of
  quality.
• It shows seriousness of purpose, and establishes the issue
  as one that should be treated seriously.
• It demonstrates respect for the target population.
• It gives the community confidence that the issue is being
  handled appropriately.
• It lends credibility to both the effort and to the
  organization(s) providing services.
• It can increase the chances that an intervention or service
  will be effective.
 Why modify policies to enhance
    the quality of services?
You are careful in modifying policy because:
• It assures only a minimum level of quality.
• It may filter out imaginative solutions and people with
  valuable talents and skills.
• An emphasis on professionalism may alienate the target
  population or the community.
• Bureaucratic requirements may present barriers to talented
  individuals and organizations.
• Changing policy may not address the problem.
  Who should work to modify
policies to enhance the quality of
             services?
Where possible, forming and/or participating in a broad-based
coalition to modify policies is generally most effective.
If a coalition isn’t feasible, other possibilities include:
• An advocacy organization.
• Community based organizations that work with the target
    population and the issue.
• A local initiative including members of the target
    population.
• A local branch of a professional association.
 When should you try to modify
policies to enhance the quality of
             services?
• Before services begin, to ensure best practices and best
  quality.
• At the beginning of a new service period or funding cycle.
• When services prove unsatisfactory.
• When regular assessment and reporting shows little or no
  progress on a particular issue.
• When new possibilities or information become available.
• When public opinion demands it.
  How do you modify policies to
 enhance the quality of services?
• Decide whether modifying policy is the appropriate
  course of action.
• Determine what kind of policy modification needs
  to take place.
• Develop new or revised requirements or standards,
  if necessary.
• Advocate for the proposed modifications.
• Even after policies are changed, continue to
  monitor the situation forever.

				
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posted:2/14/2012
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