RESUME
Edward Tisdale
Tisdale.edward@yahoo.com
Cell 760-612-9693
Oceanside, CA and Surrounding
OBJECTIVE
• Customer/Detail-focused IT Professional with Associates Degree in
Computer Science, Demonstrated Experience, Customer Relationship, Comptia
Certifications, and Many General Office Skills.
MOST RELEVENT JOB HISTORY ON-CALL WORK
GENENTECH (Temp) BARRISTER GLOBAL SERVICES(Independent)
Position: Asset Removal Team Position: Barrister Assigned Servicer
08/29/2011-09/3-2011 07/01/2011-present
• Involved in Inventory and • Ticket Resolution: Received and
Disposal Satisfied Receipts For Service
and updated Tickets Online
• Took a crucial part of a
• Receiving/Shipping: Asset
project to remove a large
number of Assets from a Documentation, Depot stops,
location in order to be moved Coordinated with Call Center
to a new location. Me and one • Received Training: As HP
other tech were responsible for Partner, self-trained for and
identifying and dotting Repaired HP Notebook PCs, among
(stickering) a whole building other duties (Pin Pads)
of assets as a stay or a go. • Hypercom, HP (Compaq, Pavilion,
• Participated in Offboarding Probook)
procedures. • Troubleshooting: Together with
• Included Procedures for Clean HP Tech Zone
Areas • Confirmed proper use of
Electrical Outlets and UPS.
SCENTSA MEDIA NETWORKS (Independent) • RMA Documentation
Position: Operations Technician • Photography of Discrepancies
03/21/2011-06/07-2011
• Digital Signage: Deployment to GLOBAL RESOURCES LTD. (Independent)
about 400 customers Position: Support Technician – Field
• Teamwork: with Dispatch Teams, (Insight) 11/6/2010-11/19/2010, (Sarcom)
Field Contractors, Store 02/23/2011
Managers, Network Position: Lead – Field (Insight)
Administrators, Deployment 4/27/2010-5/24/2010
Coordinators, Plan Analysts, Position: IT Specialist – Field
Equipment Testers (Insight) 10/20/2009-10/24/2009
• Software: Salesforce CRM, • Branch Check-Off: Met (as Lead)
Windows 7, Outlook/Gmail, or worked with a Lead Tech (as
Dropbox, Excel IT Specialist) with Bank Branch
• Analyzed: Pictures and Managers
Floorplans for Install • Conference Called with Command
locations Centers
• Consulting: Network • Server install Site Survey
Configuration with Clients • 1st Day Support and Audit
• Inventory/Shipping: Asset • Server Refresh
Documentation, Lifting • Uninstalled Peripherals
• Troubleshooting: Wireless Conversion upon Bank Conversion
Cards, Cabling, Mounting, Wired • Confirmed proper use of
Drops Electrical Outlets and UPS.
• Beyond Scope: Organized • RMA Documentation
Workflow with easy-to-read • Photography of Discrepancies
html/css pages
NATIVE STAFFING (Independent)
NAVAL MEDICAL CENTER SAN DIEGO Position: Technician II – Field
(Independent) (Siemens) 7/3/2010-7/16/2010
Position: Help Desk Technician – Position: Technician III – Field
Information Management 08/24/2010- (Siemens) 02/11/2010-02/12/2010
09/30/2010 contract • Check-In/Out: Alone (as Tech
• Windows Remediation III) or with a Tech III (as Tech
• Use of Dameware Mini Remote II) and Office Manager at site
Control, Windows Remote Desktop locations
Connection to connect remotely to • Communicated with Project
user computers Coordinator via phone to
• Quest ActiveRoles to look up coordinate for Network Printer
compliance and logon status. installs.
• Excel to report updates • 1 Lexmark X4662
• Use of Phones and Windows Notepad • 2 Lexmark X864, 2/3 Hole Finisher
to communicate and coordinate with
users on best times to update. X85Xe, W84x200Sheet High Cap
Feeder
NAVY HOSPITAL CAMP PENDLETON • Lexmark Mopier X654de, Caster
Position: Help Desk Technician – Base, Sheet Drawers
Information Management 11/2/2009- • Involved downloading/uploading
12/23/2009
Firmware, share Mapping, use of
• Information Management Warehouse: Assembly and Installation guides
Asset Tracking and Inventory / and training checklists, Asset
Deployment/Disposal, Ghosting Documentation, skew tests.
• Used Quest Active Roles to unlock • Trained users on newly installed printer, for
accounts and reset passwords and loading paper and toner, fixing paper jams,
PC Lab Front desk Lobby and Phone general usage
• Used Technicians Tools to replace
internal hardware / Assisted with Independent, non-paid, Gap In Employment
Signal Sender to check for working Position: Windows 7 Consultant
Switch Ports. 08/11/2011
• Met with a neighbor and helped solve
TIME WARNER CABLE problem with Windows 7 Auto Play, and
Position: Tier 1 – Tech Support an email password problem
07/24/2009-09/15-2009 06/21/2011
• Used Internet Explorer Call • Met with a neighbor with a slow computer
Center applications and and got it back to speed
developed Customer Rapport in 01/09/2011-01/16/2011
Troubleshooting Cable Outages. • Met 2 hours a week with a neighbor to get
• Documented Memos and Trends comfortable with a new Windows 7
application per call computer.
• Escalation to Leads and • Uninstalled old printer, installed new
Supervisors, and to Tier 2 printer
• Some use of Remedy for • Set up email
opening/closing tickets • Showed how to organize files and
understand how Windows organizes the
NITTO DENKO TECHNICAL explorer window.
Position: Help Desk Level 1 – • Simplified the Desktop to a more user-
Information Systems 01/12/2009-
friendly experience
05/01/2009
• Reference Available
• Communicated with End-Users In
Person, following instructions Ubuntu Configuration Tech
from Systems Administrator 02/22/2011-03/02/2011
• Finished Tickets for • Installed Apache2 and Glassfish3 on
Refresh/Image, Hardware Break/Fix, Ubuntu Maverick and synched Apache as
Upgrades, Moves/Setups, Pagescope, front end in order to access a page with
Printers, Wireless Connect, JSP functionality in Glassfish from an html
Projectors, Proxy Connect, Data page in Apache
Enter, File, work with Facilities, • Created a System DSN using IODBC and
data transfer, Check Cables and MySQL
TCP/IP Connections, Checklists,
Onboarding/Offboarding
CAMPBELL CERTIFIED
Position: Administrative Support –
Structural Steel
09/01/2008-12/20/2008
• Worked closely with Estimators,
Project Managers, Human
Resources, Accounting
• Phones/Files: Timesheet Count,
Route Calls, Equipment Rentals,
Reconciled Checks, Bids,
Messages, Consulting
• Supported: Payroll, Accounting,
Human Resources, Lobby, Project
Management, Estimating
• Data Entry: (Division 5) Bill
of Materials, Customer and
Vendor contacts, Transmittals,
Change Orders, Requests for
Further Information, Purchase
Orders, Shipments - Changes on
moments notice.
• Troubleshot with Programmer of
PM software for proper use vs.
bugs in the package.
• Software: Peachtree, Division 5
(Construction Software-PM),
Excel
• Helped with Tryplex
Technologies by sitting at the
client end while they hooked
Remotely to do configurations
EDUCATION: A.A. Liberal Arts and Sciences 1997, A.A. Computer Science 2000, Current Comptia A+,
Network+, and Security+ certifications, HP Accredited Platform Specialist certification, and MOS Excel 2000 and
2003 Certifications
ADDITIONALLY: Good Understanding of databases including Relational Database Management Systems
(Access, SQL), Web Design (HTML 4.0, JSP, Javascript), Object Inheritance from study of Programming
Languages, Electronics Assembly, Request my LinkedIn page if desired. Experience working in Office
Environments from 2000-2009 prior to work in IT.