Roles _ Functions of Students' Unions

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Roles _ Functions of Students' Unions Powered By Docstoc
					                             Venues Steward – all areas
                                JOB DESCRIPTION



Our Vision:

‘Positively Affecting the Life of Every Student’

Overall Mission Statement:

The University of Essex Students’ Union supports and enhances the educational,
social, cultural and recreational activities of all students at Essex. We provide
representation for all students – within the University, locally and nationally.

Our Values
   Student focussed
   Democratic
   Student led
   Environmentally aware
   Accessible
   Representative of diversity
   Highest standards

Strategic Aims
    A Union with outstanding member participation in every aspect of its work and
      decision-making, reflecting the full diversity of its membership
    A Union engaged with the University, improving outcomes for members
      throughout their lives as students
    A Union providing exceptional support for all its volunteers and activists
    A Union delivering sector-leading services to its members
    A Union enabling its members to participate fully in the wider community
    A Union committed to its staff and their role in delivering excellence to
      members
    A Union constantly looking to the future, ensuring realisation of its overall
      Vision

Purpose of all Students’ Union jobs:
To provide the highest quality services and standards in everything we do to achieve
the Union’s Vision and Strategic Aims.




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Purpose of job
Venues Stewards will work as team members to assist the Management in achieving
and exceeding membership and customer expectations in line with the Vision &
Values of the Students’ Union. The post-holder will be trained venue entry control
and safety, till operation, cash handling and customer service.

Reporting to:         Venues Manager/Deputy Venues Managers/Assistant Venues
Managers

Functional Relationships:
Student Membership, SU and University Staff Members, Visitors and Suppliers.

Department:           Venues

Principal Duties of Post:

      Be a champion of excellent customer service in your area
      Conform to steward operations procedures and make recommendations for
       change when appropriate
      Contribute as a team member to ideas in relation to operational efficiency and
       service standards and make recommendations
      Carry out any cleaning as directed front and back of house
      Till operation and cash handling
      Attend all relevant training
      Assist in promotions
      Assist in relevant key events throughout the year e.g. Freshers Fair, Summer
       Ball etc.
      Work with all team members in a fair and respectful manner in accordance
       with legislation and SU Policy and Procedures.
      Any other duties, as may be reasonably required, from time to time

In addition to the above:
     Team Leaders/Senior Team Leaders will be expected to assist with
      Induction, training and supervision of student staff
     Team Leaders/Senior Team Leaders expected to assist in appraising student
      staff
     Team Leaders/Senior Team Leaders may be required to cash up
     Team Leaders/Senior Team Leaders on occasion may be required to open
      and/or close the venue


It is important to know that you will be appraised during the course of your work with the
Students’ Union. You will be expected to participate in any training programme, meeting or
conference considered relevant to your job. The Students’ Union expects all staff to
participate and take ownership of their Induction, Appraisal Reviews, Departmental Staff
Meetings and be responsible for reading and carrying out duties with full regard to the rules,
policies and procedures and conditions of service contained in the Staff Handbook, and
within Departments of the Students’ Union.

A condition of employment is that all staff are expected to assist in key events throughout
the year e.g. Summer Ball, Freshers Fair and any other key event, including elections, if
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necessary. Staff are expected to portray a positive image, both internally and externally of
the Students’ Union by displaying high standards of service, integrity, punctuality, politeness
and professionalism.

Applicants should note that the University of Essex Students’ Union operates a No Smoking
Policy, although you may have to work in areas where smoking is permitted.

Personal Specification Skills and Competencies
                                                                 Essential        Desirable
Experience in customer service                                                      
Experience and understanding of the needs of the                     
student membership
Food hygiene certificate                                                              
Achieving Excellence                                                                  
Ability to continually deliver customer service beyond
the expectations of customers and stakeholders
Training                                                             
 Abililty to take responsibility for completion of
   essential training in connection with the position.
 Ability to report back on training experience in
   order to assist the management team with review
   and evaluation
People                                                               
 Ability to work as a team member
 Ability to share learning
 Ability to inspire others to achieve success for the
   business
Financial & Operational Management                                   
 Ability to operate appropriate tills and electronic
   equipment (TL’s & STL’s must have the ability to
   produce basic reports
Personal Qualities incl:                                             
 Initiative
 Energy
 Excellent interpersonal skills
 Communication skills
 Attention to detail
 Tolerance for meeting deadlines
Commitment to equality of opportunity                                


      The Students' Union is committed to its Policy & Code of Practice on Equal Opportunities




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