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					           ICAEA 2011
     BUENOS AIRES - ARGENTINA




      LEVEL 4
Language Proficiency
The Challenge for ATC

    Esteban
    Mendoza
                           ICAEA 2011
                     BUENOS AIRES - ARGENTINA



                    CHALLENGE
    “A call to engage in a contest, fight
               or competition.
       Situation that must be faced”

•   A situation defined by external factors: stages,
    environment, problems, rules, policies.
•   Attitudes and Actions: personalities, skills, behaviors,
    defense mechanisms, expertise, experience.
                     ICAEA 2011
               BUENOS AIRES - ARGENTINA




• STAGES: a historical timeline (planning,
  design, implementation, review,
  improvement and development of training
  programs)

• PERSONALITIES: ATCO profiles
  (different ways to face the challenge
  of language proficiency)
                       ICAEA 2011
                 BUENOS AIRES - ARGENTINA


                     STAGES
1. TIME ZERO: Confusion
•   English: Phraseology? Plain English? A
    combination of both?
•   Teachers: qualified personnel?
•   Training Programs: compendium of
    phraseology with non routine situations
•   Deadlines for certification?: nobody knew
    anything! (time – duties)
•   What was the reaction of ATCOs?
                        ICAEA 2011
                  BUENOS AIRES - ARGENTINA



        WHY ME?                                   WHAT?




WHEN?
                                                      HOW?


          WHAT FOR?                          WHERE?
                        ICAEA 2011
                  BUENOS AIRES - ARGENTINA


                      STAGES
2. FIRST STEPS: Learning
•   Trial and Error: Natural Evolution
•   Teachers: New teachers interact with ATCOs
•   Programs: Heavy load of grammar
•   Courses: compulsory attendance
•   Deadlines for certification?: a rumor that runs
    fast and is rapidly approaching
•   What was the reaction of ATCOs?
                ICAEA 2011
          BUENOS AIRES - ARGENTINA



ANGUISH                      DISCOURAGEMENT




ANXIETY                         DEMOTIVATION
                          ICAEA 2011
                    BUENOS AIRES - ARGENTINA


                        STAGES
    3. THE TIME IS NOW: Desperation
•     Teachers: Part of the aviation family
•     New working groups: expertise and knowledge
•     Programs: Focused on the requeriments of ICAO
•     Courses: voluntary attendance (more stable and
      better organized)
•     Deadlines for certification?: NOW!
•     Proficiency examination?: A mystery!
•     What was the reaction of ATCOs?
                          ICAEA 2011
                    BUENOS AIRES - ARGENTINA



           BRAVE AND SUICIDAL ATCOs




•   They take the exam almost without knowing what it
    was like
•   Certifications: Level 4 and 5
•   The were some failures
•   Evaluation methodology
•   ATCOs are involved in the design and implementation
    of new programs
                           ICAEA 2011
                     BUENOS AIRES - ARGENTINA


                         STAGES
    4. LET IT FLOW!: Organization
•     A Change Management Process is implemented
•     A new profile of future ATCOs is implemented
      (entrepreneurial, high level of English, positive
      attitude)
•     Commitment of the directors of the new
      administration.
•     New courses: 4B intensive (experienced ATCOs)
•     What is the reaction of ATCOs?
                         ICAEA 2011
                   BUENOS AIRES - ARGENTINA



              GONE ARE BOLD ATCOs




•   They are now aware of their professionalism
•   They are willing to participate in this challenge
•   They want to improve their status
•   They want to be part of this new species:
    CERTIFIED ATCOs
               ICAEA 2011
         BUENOS AIRES - ARGENTINA




 NOT TO DENY ERRORS! WE HAVE
TO RECOGNIZE, ACCEPT, PREVENT
AND CORRECT THEM IN ORDER TO
 IMPROVE THE SERVICE QUALITY
AND TO ENSURE SAFE OPERATIONS
                         ICAEA 2011
                   BUENOS AIRES - ARGENTINA


                PERSONALITIES
1. The selfless ATCO
•   Main question: WHAT FOR?
•   Main answer: NO WAY!
•   ATCOs in their final years of their careers
•   Newest ATCOs
•   Paranoid ATCOs
                       ICAEA 2011
                 BUENOS AIRES - ARGENTINA


               PERSONALITIES
2. The motivated ATCO
•   Young people: new generations
•   Older people: great effort and interest
•   ATCOs that have understood and accepted
    ICAO guidelines from the begining
                       ICAEA 2011
                 BUENOS AIRES - ARGENTINA


               PERSONALITIES
3. The ATCO has lost his/her compass
•   Still continue asking: WHAT IS THIS?
•   ATCOs that need more help and guidance
•   A NEW CHALLENGE?...
                     ICAEA 2011
               BUENOS AIRES - ARGENTINA




  THANK YOU VERY MUCH FOR
      YOUR ATTENTION!
ESTEBAN MENDOZA
emendoza@anac.gov.ar



       Air Traffic Controllers Around the World

				
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