Camden Medical Arts Electronic Tenant Handbooks

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Camden Medical Arts Electronic Tenant Handbooks Powered By Docstoc
					  Douglas Emmett
Camden Medical Arts
Electronic Tenant Handbook
     Created on February 10, 2012
Building Amenities: Building Services
    Mickey Fine Pharmacy - Suite 100
                Building Amenities: Parking

There are five levels of subterranean parking at Camden Medical Arts. Tenants may park on the P1, P3,
P4 & P5 levels. Tenants may not park in spaces designated reserved. Unauthorized parking in restricted
areas and spaces will warrant a parking citation and future violations may result in suspension of parking
privileges and/or your car being towed.
All tenants and employees who park in the garage must complete the MONTHLY PARKING AGREEMENT
form. A copy of this form is included in the FORMS section in the back of this handbook. Tenants will be
billed a $30.00 non-refundable fee for each KEYCARD issued.
reactivated when a new employee is hired. In order to maintain the security of the building, please complete
a MONTHLY PARKING AGREEMENT form when a KEYCARD is damaged, lost, or stolen. A KEYCARD
may be replaced for a $30.00 fee respectively.
Garage Hours of Operation:
Visitors, Regular Building Hours
During regular building hours, visitors must enter the parking garage from Camden Drive and proceed to the
Valet area for a parking attendant to park their vehicle.
Visitors, After-Hours Entry
There is no access to the parking to visitors after hours. The parking garage is open from 7:00 a.m. to 7:00
p.m. Monday through Friday, and 8:00 a.m. to 5:00 p.m. on Saturday, the garage is closed on Sunday’s.
Valet is from 7:00 a.m. to 7:00 p.m. Monday through Friday.
Tenant Entry, Regular Business Hours
The parking garage can be accessed by vehicles from either Camden Drive or the alley. Your monthly
parking pass must be visible when entering through Camden Drive, in order for the parking attendants to
allow you access. You must use your keycard when entering through the alley, which is the reserved
parking area only.
Tenant Entry, After-Hours
The parking garage can be accessed by vehicles from either Camden Drive or the alley through our
proximity reader access system. You may gain entrance to the garage by inserting your KEYCARD in the
KEYCARD readers located in all entrance lanes of the garage.
Parking Garage Gates:
There are parking garage gates at the parking entrances to the building on Camden Drive and the alley.
These gates are closed after-hours and are activated by your KEYCARD at the KEYCARD readers. Once a
KEYCARD is inserted in the KEYCARD reader, the parking gate arm will raise first, then the security gate
will follow. Drivers may enter or exit the garage after both the gate arm and the security gate are in the up
Disabled Persons:
Parking for the disabled ONLY is located on the P2 Valet level of the garage, at the front entry of the
building on Camden Drive. Disabled placards must be plainly displayed on the vehicle.
Speed Limit:
The posted speed limit in the garage is (5) five miles per hour. Citations will be issued to violators. A
second violation is grounds for suspension of parking privileges.
Please check with the Parking Office for current parking rates for reserved, unreserved spaces, and
validation stickers. Validations are available in increments of 15-minutes, one hour and full day and may be
purchased from the Parking Office located on the P2 Valet level during business hours (7:00 a.m. to 6:00
p.m.). All parking transactions are to go through the parking office located at the P2 level Valet. You can
reach the Parking Office by calling (310) 274-6013.
Building Operations: Accounting
Rent Payments
All rent checks should be made payable to DE95, LLC-CAMDEN MEDICAL ARTS and mailed or delivered
to 8920 Wilshire Blvd. Suite 412 Beverly Hills, California 90211. Rent checks are due on the first day of
each month and are delinquent on the second day.
All parking checks should be made payable to AMPCO SYSTEM PARKING and delivered to the Parking
Office at the P2 parking level or mailed to 414 N. Camden Drive P2 Level, Beverly Hills, California 90210.
                Building Operations: Building Management

The Office of the Building for Camden Medical Arts is located in Suite 412 at 8920 Wilshire Blvd., Beverly
Hills, CA 90211 the Office hours are from 8:30AM until 5:30PM, Monday through Friday, federal holidays
excepted. Please direct all inquires regarding your suite and/or the building to the Office of the Building at
(310) 659-3992.
The following Personnel are available to assist your needs:
Title                    Name                    Phone Number         E-mail
Property Manager         Lisa Howe               310-659-3992
Administrative           Linda Sanchez
Assistant                                        310-659-3992
Porfolio Manager         Julie Spencer           310-255-7741
Chief Engineer           Richard Kellman         310-659-3992
               Building Operations: Holidays

Camden Medical Arts observes the following Holidays:
New Years Day
President’s Day
Memorial Day
Fourth of July
Labor Day
Thanksgiving Day
Christmas Day
Certain services are not provided on weekends and the holidays listed above.
For more information please call the Building Management Office at 310-659-3992.
                Building Operations: Leasing

The leasing company for Camden Medical Arts is Douglas Emmett and is located at 808 Wilshire Blvd., 2nd
Floor, Santa Monica, CA 90401. The main phone number is 310-255-7700. Listed below is the contact
information for the authorized representatives.
Title                        Name                           Phone Number
Leasing Agent                Shannon Lewis                  310-255-7761
               Building Operations: Security

The guard console is manned Monday - Sunday 7AM to 11PM by a building guard. Our guard is on patrol
at all times during their shift and can be reached via cell number (310) 279-6558 and at the Security
Console desk at (310) 274-3557. Call the 24 hour security line after hours at (877) 285-6389.
Additional Building and Parking access cards can be purchased for $30 each. This is for new, lost or
replacement cards and is a non-refundable fee.
Building Security: After Hour Access
After-Hours for Visitors
If you have an appointment with a patient or have an after-hours visitor, please fill out an after-hour entry
pass on your letterhead. An example is provided in the FORMS section of this handbook. Upon delivery of
the pass to the Office of the Building, we will forward the information to the building guard. This enables us
to monitor after-hours activities.
Only upon your written instructions will the building guard provide access to the building and allow visitors to
get access to your floor. Your visitors may be asked to identify themselves and whom they are here to see.
The guard will phone you for instructions when receiving a visitor without your prior notification, or you may
escort the patient/visitor from the lobby to your suite. Building guards do not have access to suites.
After-Hours Entry for Tenants
After regular building hours, only those tenants with a specifically programmed PARKING KEYCARD may
enter the building via the parking garage and use the elevator to the floor desired. Tenants must access
their suite with their own key. Building guards do not have access to any suite.
                              Click here to download an After-Hours Entry Pass
                Building Security: Deliveries

Deliveries to the building are during the following times only:
Monday through Friday: 7AM until 5PM (except holidays)
Saturdays: 9AM until 1PM (except holidays)
Important note: If you are expecting a delivery of furniture or other large objects, please see the
MOVE-IN/MOVE-OUT PROCEDURES in this handbook. Camden Medical Arts is not permitted to sign for
deliveries or accept packages for tenants.
                 Building Security: General Office Security

Security Checklist
For your own internal security and also for the security of the building, it is in your best interest to control the
number of keys issued. Only people needing after hour access should be issued a key.
The following is a list of general office security suggestions, which are offered to you as an aid in
establishing your internal security procedures:
     Restrict office keys to those who actually need them.
     Keep complete, up-to-date records of the distribution of all office keys.
     Have adequate procedures for collecting keys prior to termination of employees.
     Establish a rule that keys must not be left unguarded on desks or cabinets.
     Require that filing cabinet keys be removed from locks and placed in a secure location after opening
     Prevent unauthorized personnel from reporting a lost key and receiving a replacement.
     A responsible person is in charge of issuing all keys.
     Store keys systematically in a secured wall cabinet of either your own design or from a commercial
     key control system.
     Insist on identification from repairmen who come to work in your office.
Security Checklist (continued)
      Clear all desks of important papers.
      When working alone in the office at night, lock the front door to prevent anyone else from entering.
      Keep the police, fire department, and building security telephone numbers posted.
      Double check to see that all doors are securely locked before you leave.
Suspicious Persons
If you see suspicious or offensive persons in the building, please call the Office of the Building immediately.
If possible, make note of appearance, clothing, etc. to assist building security in locating them.
Please be aware of strangers in your Tenant areas and halls. Quite often a question such as “May I help
you locate someone?” is enough to deter a potential thief. Suspicious encounters of this type should be
reported to the Office of the Building immediately.
                Building Security: Key and Lock Policy

We will provide six (6) keys for your suite prior to move-in. There is a charge of $3.25 per key for additional
keys. If you decide to have your locks changed, it must be done by Camden Medical Arts so the lock can
be properly keyed within the master key system. Do not have locks added or changed by anyone other than
Camden Medical Arts.
Tenant Suite Door Check
You are responsible for locking the entrance(s) to your suite before leaving, including the deadbolt. A
building guard may make after-hours rounds and check doors to ensure they are locked and secure. If a
door is found unlocked, the building guard will attempt to lock it.
                             Click here to download a Key/Lock Request Form
               Building Security: Lost and Found

Items that have been lost or found in the building can be claimed or turned into the Security Console during
regular working hours.
               Building Security: Property Removal

Anyone removing personal/company property from your office will be required to complete the Property
Removal Form, filled out with description of property being removed and signed by an authorized signature
from your company. Tenants may make photocopies of this form. Please be aware that our security
officers are instructed not to allow anyone to leave the Premises with property unless they have this form
with them. To eliminate after hour/weekend problems, be sure copies of the Property Removal Forms are
kept within your office. It is your responsibility to give your employees this written permission to remove
property and insure that all employees are aware of this procedure.
                Building Security: Solicitation

Solicitors are not allowed in the building at any time. We ask that our tenants keep us informed of any
solicitors who enter their suites. Upon notification of a solicitor on your floor, the building guard/engineer will
escort the solicitor out of the building.
Building Services: Building Signage and Directory
Each tenant may order building standard signage for their suite entry and may also list identification in our
directory boards located in the Main Lobby and the P2 parking level. SIGN ORDER FORM and
DIRECTORY STRIP LISTING FORM are included in the FORMS section of this handbook and may be
requested through the Office of the Building.
                                 Click here to download a Sign Order Form
                            Click here to download a Directory Strip Listing Form
                Building Services: Cleaning

Camden Medical Arts provides custodial service Monday through Friday. Please break down all cardboard
boxes, and label them “trash or basura”. Labels are available from the Office of the Building. The janitorial
crew will be happy to remove the boxes for you if they are broken down. If you need assistance during the
day (spilled coffee, extra trash to be removed, etc. or special services from our cleaning crew), please call
the Office of the Building at (310) 659-3992.
It is very important to properly maintain the carpet in your suite. Camden Medical Arts recommends
shampooing the traffic areas every three to six months to extent the life of the carpet. Please contact the
Office of the Building at (310) 659-3992 to obtain a quote.
              Building Services: Elevators

Elevator Schedule
Monday – Friday: 7 AM – 7 PM
Saturday: 8 AM – 1 PM
Sunday: CLOSED
               Building Services: Forms

For your convenience, we have included forms that will expedite various building management service
requests. To view and print PDF files, you need the Adobe Acrobat Reader software. If not already installed
on your computer, it can be obtained for free at
Bomb Threat Report Form
After Hours Entry Form
Directory Strip Form
Building Signage Form
Key/Lock Request Form
Tenant Information Form
Mail Recepients List
                Building Services: HVAC

Heating, ventilation, and air-conditioning (HVAC) operate during the following hours:
Monday through Friday: 8AM until 6PM (holidays excepted)
Saturday: 9AM until 1PM (holidays excepted)
It is our objective to keep your suite as comfortable as possible. We are committed to conserving energy by
operating our building efficiently. Any requests or reports of problems in this area should be made to the
Office of the Building.
Environmental Controls:
At the end of the weekday, the environmental monitoring system will automatically turn off all heating,
ventilation and air conditioning (collectively “HVAC”).
If you are working late, and would like after-hours air conditioning (HVAC) please fax us a request on your
company letterhead 24 hours prior. Since there is a charge of $50.00 per hour (two-hour minimum), the
individual requesting the after-hours HVAC must be an authorized representative of the company or a
principal of the company.
                Building Services: Mail Service

Mail is delivered to each individual suite by the United States Postal Service. It is the tenant’s responsibility
to keep the United States Postal Service informed as to names (companies and individuals) under which it
receives mail. ALL MAIL MUST HAVE YOUR SUITE NUMBER ON IT. A revised list must be given to the
Postal Service letter carrier who serves Camden Medical Arts whenever there is a change.
               Building Services: Maintenance Requests

For routine maintenance during Normal Business Hours, please call the Office of the Building at
310-659-3992 to make the request. Calls received after 4:30 p.m. daily will be addressed the following
business day.
Tenant may also use the Net Facilities Work Order System to submit track and manage all service requests.
To access the system:
   1. Go to
   2. Enter your username and password provided by the Office of the Building.
   3. Once logged into the Net Facilities system users are taken to the "Dashboard".
The Dashboard is the home page or administrative hub where users can:

                         View and track the status existing work orders
                         Create a new work order
                         View invoices for completed work orders
                         View a complete history of work orders

Use the blue navigation bar on the top of the page to choose the area of the system you would like to enter.

To submit a work order:
   1. Click on the "Work Order" link in the blue navigation bar on the top of the Dashboard page.
   2. Which: Choose the type of service required
   3. When: Select a date and time for the service.
   4. Where: Choose a Building Area ( optional)
   5. What : Describe the work to be done in as much detail as possible.
   6. Click Submit and your work order request will be routed to the appropriate personnel.
Please feel free to contact Building Management at 310-659-3992 should you need any assistance with the
Net Facilities system.
                                     Click here to access Net Facilities
                Building Services: Telephones

All telephone equipment is to be installed in the Tenant’s suite. Tenants who wish to order telephone lines
for their premises or install new lines or phones (voice, FAX, data, etc.) may call AT&T at (800) 750-2355 to
order your telephone numbers. Please contact your telephone vendor, SBC for pricing quotation to extend
service from the main telephone room to your suite. There may even be available phone lines already on
your floor.
Camden Medical Arts tenants may use any telephone vendor to maintain their telecommunication
equipment, provided the vendor is licensed and has delivered evidence of insurance coverage to the Office
of the Building.
Emergency Procedures: Bomb Threat
Telephone Threat
When a bomb threat is made over the telephone, obtain the following information from the caller:
      Exact location of the device.
      Time set for explosion;
      Description of the device;
      Reason the caller has placed the bomb;
      Exact words used by the caller.
      Keep this information as confidential as possible.
      Notify the Police Department. Call 911.
      Notify the Management Office at 310-659-3992.
Once the Management Office has been notified of a bomb threat, it is our policy to advise your firm’s
manager or officer. It is up to the manager or officer to decide whether it is appropriate to evacuate the
In the event that you are asked to evacuate the Building, move away from the Building to allow for the clear
passage of emergency personnel. Do not re-enter the Building until the Management Office or the Police or
Fire Department has given clearance.
                        Click here to download a Bomb Threat Report Form
Suspicious Packages or Mail Bombs
Letter bombs are usually sent through the mail addressed to a specific individual in the company, usually
disguised to look like some sort of gift or a small package. Letter bombs have the power to kill or maim
anyone close to them if they go off. Letter bombs are usually a large size manila envelope ¼” to ½” thick
and are fairly rigid. They have been mailed from cities or small towns in the United States, as well as from
foreign countries. They are usually mailed to a person by title, such as Chairman, President, Manager,
Security Officer, etc.
If a letter is suspected to be a letter bomb:
      Clear everyone out of the area for at least 25 feet around it.
      Notify the police at 911 and Building Management at 310-659-3992
                             Click here to download a Bomb Threat Report Form
                Emergency Procedures: Civil Disturbance

Should a riot or civil disturbance start outside the Building, the security guards will immediately lock all
entrances to the building. The police will be notified. We will keep you informed.
If a disturbance should occur in the main lobby, all elevators will be turned off at the first floor and the police
will be summoned.
                Emergency Procedures: Earthquake

Before an Earthquake
      Plan your course of action before an earthquake occurs. Employees should establish an out of state
      telephone contact and make sure family members can act independently for at least 72 hours.
      Store essential emergency supplies such as food, water, first-aid kit, radio, and batteries. Enough
      supplies should be stored to support every employee for a minimum of 72 hours.
      Secure objects such as files, office equipment, bookshelves and other potentially dangerous objects.
      Be familiar with your immediate work area and floor plan. This will help you react effectively when it
      is necessary to find the closest and safest shelter point.
During an Earthquake
       Get under a sturdy table or desk and hold on or move towards the center of the building. The building
       core is the strongest part of the structure.
              Keep your back to all glass objects if you cannot avoid them completely.
              Be aware of falling debris. Cover your head as much as possible.
              Do not panic. A clear mind will help you through the dilemma.
After the Earthquake
      Remain calm and stay in your area (unless any emergency dictates otherwise).
      Look for injured people and administer first aid where needed.
      Barricade hazardous areas to prevent other persons from accessing a dangerous area.
      Use telephones for emergencies only.
      Be alert for after shocks. Their intensity can produce further damage. Respond to the after shock as
      though it is the original earthquake.
      Check your food and water supplies.
Building Security will attempt to contact tenants via the public address system to advise on building and
local conditions.
       Normally, it is not recommended to evacuate a building after an earthquake. Outside one may
       experience falling glass from the buildings.
       However, if an evacuation is required, use the stairs. Do not use the elevators. Walk down at a
       steady pace. Do not run.
If you are outside when an earthquake occurs
      Immediately find the safest cover, perhaps an alcove, a doorway, a parking garage or a building.
      Stay away from storefront windows. The primary danger is from falling debris, particularly glass.
      Stay under cover as after shocks may cause further damage.
                Emergency Procedures: Elevator Malfunction

In the event that an elevator stops with passengers in it, remember to remain calm. Pressing any
emergency button within the cab will alert Building Management that the cab is malfunctioning, what cab
number it is, and what floor it is stuck on. The Guard will continue two-way communication with passengers
until help arrives.
In the event of a power outage, elevators will continue to operate using our emergency power generator.
Should an outage occur, elevator lights will remain on, but the car will temporarily stop. Each elevator will
automatically return to the lobby where the doors will open and they will then be out of service.
             Emergency Procedures: Emergency Contacts

Fire Department                  (310) 281-2703 or 911
Paramedics                       911
Police Department                (310) 550-4951 or 911
Private Ambulance Companies:
America Medical Response (AMR)   (310) 559-5555
Schaffer Ambulance Service       (310) 674-6533
Office of the Building           (310) 659-3992
                Emergency Procedures: Fire and Life Safety

Emergency equipment, including a fully automatic sprinkler system, has been installed at Camden Medical
Arts. However, the personal safety of every one of us depends largely upon your company’s emergency
plan and procedures, and how building occupants react as individuals in the unlikely event of fire,
earthquake or other potential disaster while we are at work.
All tenants are required by law to participate in a Fire and Life Safety program. It is required that all
companies have an emergency plan and also be familiar with the buildings emergency procedures.
Each tenant must designate a Suite Monitor (and an alternate Suite Monitor) who is responsible for directing
and coordinating all actions of all co-workers and visitors in his/her area. Each Suite monitor will be
provided with an orange vest and Warden Manual documenting the proper procedures, in case of
emergency. The Office of the Building will assign the duty of Floor Warden and Stairwell monitors to the
largest suite on each tenant occupied floor. All Suite Monitors, Floor Wardens and Stairwell Monitors are
expected to attend the annual Warden meetings held by the Office of the Building and coordinated through
the Beverly Hills Fire Department.

It is the responsibility of each tenant to present the company emergency plan and building procedures to
every new employee within (14) fourteen days of employment and annually thereafter
                Emergency Procedures: Flooding

If possible, remove all desktop items and close file drawers to limit damage.
Building management will turn off the water source and shut down electrical power as required.
               Emergency Procedures: Homeland Security Threats

Douglas Emmett recommends that each Tenant have an emergency action plan in place to help their
employees prepare for and react quickly to a regional emergency, including terrorist attacks. Click on the
links below to access a variety of resources that aid in preparing for a regional emergency.
California Office of Emergency Services
Los Angeles Emergency Operations Organization
Department of Homeland Security
Federal Emergency Management Association
American Red Cross
Center for Diseases Control and Prevention Emergency Preparedness and Response
Local media outlets will provide important information during an emergency situation.
KNX 1070 AM
KFI 640 AM
The Los Angeles Times
CBS2 Channel 2:
NBC4 Channel 4:
KABC7 Channel 7:
               Emergency Procedures: Medical Emergency

Building Management is prepared to respond to medical emergencies in the following manner. In the event
that an accident or illness of an employee or visitor takes place in your office area:
      Call Emergency at 911.
      Give Emergency Dispatcher the following information:

            Your name
            Building name and address
            Floor number and location of emergency on floor
            Any details of accident or illness

      Do not move injured/ill person. Try to make them as comfortable as possible.
      Whenever possible, have someone meet the emergency unit in the lobby.
      Call the Building Office at 310-659-3992. Inform them you have called 911 and briefly describe the
      nature of the emergency.
      The emergency unit will be with you shortly and will administer necessary medical assistance.
      Determine, if possible:

            Name, address and age of injured/ill person
            Nature of problem
            Allergies and if currently on any medication
            Local doctor

The Management, Engineering and Security staff will do all we can to make the person comfortable while
awaiting the arrival of the medical rescue team. Although we assume no liability for our assistance, we
strongly encourage Tenants and employees to become familiar with First Aid and how and when to contact
emergency services.
                Emergency Procedures: Power Failure

All Office Buildings and Project Common areas have an emergency generator, which will provide
emergency power for certain basic building function in the event of power failure. The functions include:
      Activating emergency lights on each floor throughout the building including all Exit signs.
      Activating all stairwell lighting.
      Activating the building’s emergency Fire, Life and Safety Systems as well as the building’s
      communication systems.
      Bringing all elevators down to the ground floor lobby. (One elevator will remain operative for use by
      security to assist handicapped persons or to take service crews and equipment into the building, as
It is seldom necessary to evacuate the building during a power failure. Unless you are directed to do so
through the emergency communication system (or by your Floor Warden), please remain in your offices.
Please…DO NOT CALL the Office of the Building unless you need to notify us of the location of a disabled
               Emergency Procedures: Severe Weather

When severe weather conditions become apparent, the U.S. Weather Bureau describes conditions by two
(2) classifications, a Watch or a Warning. This applies to the reporting of severe thunderstorms, the
approach of weather conditions favoring the formation of tornadoes, a hurricane condition, a winter storm
condition, etc. A Watch becomes effective when atmospheric conditions are right to produce the particular
weather phenomenon. A Warning means that the weather condition has been spotted and prompt action
must be taken for safety.
 Except in very rare circumstances, the decision to evacuate the building based on the above weather
reports will not be made by Building Management, but rather by each Tenant Company. However, in the
event these conditions do exist, the following guidelines should be kept in mind:
      Move away from outside windows. If the windows in your offices are supplied with blinds, close the
      blinds (this will provide protection from broken glass).
      Do not panic.
      If evacuated, lock all desk drawers and take all items of value with you.
      If evacuated, use a route that is in the building interior and stay away from large expanses of glass
      and windows.
      Use the stairwells rather than the elevators.
      If evacuated, do not return to your office until advised to do so.
                Emergency Procedures: State Fire Marshal’s Law

Please be advised that under the provisions of section 3.09 and 3.10 of Title 19 of the California
Administrative Code, the Los Angeles City Fire Department requires that managers and Tenants of each
high rise building in the city, in cooperation with the Fire Department, establish, implement and maintain an
Emergency Pre-Fire Plan that will aid in the prevention of fire, explosion and panic in the building. All
Tenants MUST be trained.
Also, under the Fire Department’s Plan regulations, each Tenant (as an employer) along with Building
Management share the responsibility for implementing this Pre-Fire Plan, instructing all occupants on the
procedures to be taken in the event of an emergency, including evacuation procedures. Documentation of
Occupant Instruction shall be maintained by the Office of the Building and available for Fire Department
Please fill out the List of Fire Wardens, Deputy Wardens, Persons trained in CPR and First Aid provided at
the end of this manual, indicating the names of those people in your office who are trained in CPR and First
Aid, and who will be appointed as your Suite Warden and Alternate Suite Warden. Fire Wardens and
Alternate Suite Wardens need to be full time employees who will be responsible to work with the Office of
the Building, to maintain proper records and assist in evacuation procedures of the building. Tenants who
refuse to comply, may be cited for violation of the State Fire Marshall’s Law. Such a citation, if issued,
could constitute a fine of $1,000.00 and/or six- (6) months’ imprisonment.
Please fill out the List of Fire Wardens, Deputy Wardens, Persons trained in CPR and First Aid provided at
the end of this manual, indicating the names of those people in your office who are trained in CPR and First
Aid, and who will be appointed as your Suite Warden and Alternate Suite Warden. Fire Wardens and
Alternate Suite Wardens need to be full time employees who will be responsible to work with the Office of
the Building, to maintain proper records and assist in evacuation procedures of the building. Tenants who
refuse to comply, may be cited for violation of the State Fire Marshall’s Law. Such a citation, if issued,
could constitute a fine of $1,000.00 and/or six- (6) months’ imprisonment.
               Emergency Procedures: Toxic Hazards

If there is a toxic spill or exposure, immediately get to an area where you are not exposed and call 9-1-1.
Give building address, floor and phone number, and also what type of spill. Take action to contain the
hazard; close doors behind you, and always follow all safety procedures when working with toxic materials.
Introduction: Welcome
On behalf of Douglas, Emmett and Company, the entire staff would like to personally welcome you and your
associates to Camden Medical Arts. Douglas Emmett is honored to be associated with this prestigious
project, and we are extraordinarily proud of the fine management team assembled here led by your Property
Manager, Lisa Howe, Administrative Assistant, Linda Sanchez and Chief Engineer, Richard Kellman.
This handbook serves as a convenient resource to answer frequently asked questions about your property’s
operations, rules and regulations, and to assist you in acclimating to your new home. It also contains
necessary forms that are frequently utilized. .
Your happiness and satisfaction during your tenancy are of the utmost importance to us. To learn more
about Douglas, Emmett and Company I invite you to visit our website at
Once again, welcome to Camden Medical Arts!
               Introduction: About Douglas Emmett

Douglas Emmett, Inc. (NYSE: DEI) is a fully integrated, self-administered and self-managed real estate
investment trust (REIT), and one of the largest owners and operators of high-quality office and multifamily
properties located in targeted submarkets in California and Hawaii. The Company has a consistent and
focused strategy of identifying submarkets that are supply constrained, have high barriers to entry and
exhibit strong economic characteristics such as population and job growth and a diverse economic base.
Douglas Emmett focuses primarily on owning and acquiring a substantial share of top-tier office properties
within these submarkets, which are located near high-end executive housing and key lifestyle amenities.
The Company focuses primarily on owning and acquiring select multifamily properties in premier locations
within these same submarkets. Its extensive acquisition and operating expertise is directly linked to its
competitive advantage through superior acquisition sourcing, focused leasing programs, active asset and
property management and unsurpassed tenant service. Douglas Emmett is proud to serve entrepreneurial,
service-oriented tenants that comprise our client base, fostering positive tenant relations and ensuring a
comfortable workplace environment for a variety of tenants.
People make the difference, and Douglas Emmett is proud to have kept intact a core group of executives
and managers for many years; most have been with the company ten years or more. The stability within the
company proves invaluable to achieving our long-term goal of remaining an integral fixture in the Los
Angeles and Honolulu commercial and residential real estate markets.

The Company's office and multi-family portfolio is currently located in nine California submarkets, six of
which are located on Los Angeles' Westside - Brentwood, Century City, Santa Monica, Beverly Hills, the
Olympic Corridor and Westwood. Three submarkets are in the San Fernando Valley - Sherman
Oaks/Encino, Warner Center/Woodland Hills, and Burbank. The Company's Hawaii office portfolio is located
in the downtown central business district of Honolulu with multi-family properties in nearby suburban
                Introduction: About Camden Medical Arts

This first-class medical building is situated in the heart of the prestigious Golden Triangle area of Beverly
Hills. Many suites have views of the Hollywood Hills and surrounding Beverly Hills. Located less than two
miles from Cedars-Sinai Medical Center, the Camden Medical Arts Building is just steps away from Rodeo
Drive, with its array of world famous stores and restaurants. The building's distinctive public entrance
features Art Deco décor in the main lobby.
               Introduction: Operating Instructions

You move through The Electronic Tenant® Handbook just as you would a traditional internet site. After
clicking anywhere on the main page, there is a Table of Contents that provides links to various Chapters.
Upon entering a Chapter, links to specific information are provided in Sub-Sections. You may return to the
Table of Contents or Chapter Overview by clicking the appropriate link on every page.
Special Features
This Electronic Tenant® Handbook has special features, such as a Forms section that contains a number of
downloadable and printable administrative forms. In order to be able use these features, you must have
Adobe Acrobat Reader installed on your computer. This software is free and easy to use. To obtain the
software for free, click here.
The Electronic Tenant® Handbook is updated on a regular basis. Please be sure to continuously check back
for updates and new information. In order to keep you informed about your property’s operations, we have
included a monthly Building Calendar and Announcement Board. Here, you will find information regarding
scheduled maintenance and events taking place at your property. If you have trouble accessing the
Electronic Tenant® Handbook or need assistance, please e-mail or call the Property Management Office.
Policies and Procedures: General Rules and Regulations
Window Treatments
Tenant shall not place anything against or near glass partitions or doors or windows that may appear
unsightly from outside the premises. Tenant shall be held responsible for any damages to the glass coating
within the premises. Any items other than building standard blinds such as curtains, shades, screens or
hanging plants or other similar objects attached to or used in connection with any windowsill, which are
visible from the exterior of the Premises, are prohibited. It is suggested during the summer months that you
keep all blinds in a fully closed position only.
Common Areas
The sidewalks, entrances, halls, corridors, elevators and stairways of the Building shall not be obstructed or
used as a waiting or lounging place by Tenants, their agents, employees, invitees, licensees or visitors. The
outside areas immediately adjoining any leased premises shall be kept clear at all times by Tenant, and
Tenant shall not place or permit any obstructions, refuse, merchandise, or displays in such areas. The
corridors, passages, exits, entrances, elevators, and stairways are not to be open to the general public, but
are open, subject to reasonable regulations, to Tenant’s business invitees. Landlord shall in all cases retain
the right to control and attempt to prevent access thereto of all persons whose presence, in the judgment of
Landlord, would be prejudicial to the safety, character, reputation and interest of the building. Landlord shall
in all cases retain the right to persons with whom any tenant normally deals in the ordinary course of its
business, unless such persons are engaged in illegal or unlawful activities. Any Tenant, employee, and/or
invitees access to the roof “is strictly prohibited.”
Tenant shall not exhibit carelessness or indifference to the good order and cleanliness of the Premises.
Security Devices
If Tenant desires telephonic, burglar or similar security services, they shall first obtain and comply with
Landlord’s instructions for installation. All auxiliary security systems will be monitored by a third-party
security monitoring company, and will be solely the Tenant’s responsibility and expense.
Energy Efficiency
Tenant shall not use any method of heating and air conditioning other than that supplied by Landlord.
Further, Tenant shall not waste electricity, water or air conditioning and agrees to cooperate fully with
Landlord to assure the most effective operation of the Building’s heating and air conditioning and to comply
with any governmental energy-saving rules, laws, or regulations of which Tenants have actual notice.
Tenant shall keep corridor doors closed.
Tenant shall not make any door-to-door solicitation of business to any other Tenants in the building.
Electronic Devices
Tenant shall not install any radio or television antenna, loudspeaker or other devices on the roof or exterior
walls of the building.
Trash Disposal
Tenant shall store all trash within the Premises or in other facilities provided by Landlord and in conjunction
with recycling procedures. Tenant shall not place in any trash receptacle any material that cannot be
disposed of in the ordinary and customary manner of trash and garbage disposal. Landlord shall make all
refuse disposals in accordance with scheduled contract.
Prohibited Uses
The Premises shall not be used for (a) the keeping any bicycles, motorcycles, or animals of any kind, or (b)
lodging, or for manufacturing of any kind; nor shall the Premises be used for any improper, immoral or
objectionable purposes. No cooking or heating of food is permitted on the Premises, excepting microwave
ovens and equipment for brewing coffee, tea, hot chocolate and similar beverages. Tenant shall not install,
maintain or operate on the Premises any vending machines without the prior written consent of Landlord.
Safety Procedures
Safety Procedures
Tenant shall comply with all safety, fire protection and evacuation procedures and regulations established
by Landlord or any governmental agency.
Building Management
An authorized individual will attend to tenant’s requirements only upon appropriate application to the Office
of the Building. Employees of Landlord shall not perform any work or do anything outside of their regular
duties unless under special instructions from Landlord, and no employees of Landlord will admit any person
(Tenant or otherwise) into any office without specific instructions from Landlord.
Observance of Rules
Tenant shall be responsible for the observance of all of the foregoing Rules by Tenant’s employees, agents,
clients, customers, invitees, and guests.
Tenant Kitchens
Open Food Left on Counters – No food items are to be left on counters, desks, tables, etc., at the end of a
tenant’s business day. All food must be placed in refrigerators or tossed in the trash can. This procedure is
followed in order to prevent a pest infestation in the building.
Food Deliveries to Tenant’s Suite (either by catering or staff, etc.) – When food deliveries are made to a
tenant’s suite, the tenant is responsible for ensuring that no food or beverages are spilled in the corridor,
lobby or on the elevator carpeting. In the event of spills, the Office of the Building is to be notified
immediately. Tenants are responsible for all damages.
                Policies and Procedures: Good Neighbor Policy

In a large metropolitan area such as Beverly Hills/Los Angeles, we all benefit from being good neighbors
and by being alert for unusual occurrences in our neighborhoods. Carrying this one step further, we
propose such a “Good Neighbor Policy” for our work environment at Camden Medical Arts. We think the
following steps might be steps in the right direction to achieve this goal.
The following should be reported immediately to the Office of the Building:
      Solicitors are not permitted on the premises at any time.
      Any unusual circumstances; e.g., people loitering in the corridors (adults or juveniles who are not
      tenants on your floor); vehicles parked in unusual areas in the garage, something or someone
      apparently out of place, etc.
      Vandalism or other damage.
      Trash left in the corridors on your floor or in the lobby, garage, restrooms or other public areas.
      Burned out fluorescent lamps so they may be replaced as soon as possible.
Finally, please be aware of your surroundings at all times. In the common corridors or in your suite, it is
important to identify and avoid possible hazards and dangers. Camden Medical Arts depends on each and
every tenant to help make and keep the building an enjoyable and safe place to work.
               Policies and Procedures: Moving Policy

When your move-in date has been established, please contact the Office of the Building at Camden Medical
Arts to confirm the date and time. An elevator must be reserved, in advance, to assure availability.
To facilitate your move, we request your cooperation by adherence to the following:
      If building services are desired after normal operating hours, overtime operation will be furnished at
      the tenant’s sole expense.
      The movers must protect all doorframes, including elevators. In addition, movers must protect all
      building flooring and carpeting to prevent stains, abrasion and buckling under heavy loads.
      The elevator is available for moving furniture, office equipment and other large objects outside of
      building hours 8am until 5pm, Monday - Friday.
To facilitate your move, we request your cooperation by adherence to the following:
      The moving company must call the Office of the Building prior to move-in/out to get parking
      instructions. No parking is permitted in front of the building.
      The move should be made from the alley entrance area through the Main Lobby.
      Whether you are moving in or out, before you begin loading the elevator, be sure to check in with
      Security for operating instructions. They must be aware of the elevator activity at all times.
      Camden Medical Arts janitorial staff will assist with box removal Monday-Friday evenings if boxes are
      broken down and labeled with a “trash/basura” label. Labels are available at the Office of the
      Placing boxes or furniture in the common area lobbies and corridors is strictly prohibited.
               Policies and Procedures: Smoking

All suites, lobbies, corridors and stairwells in the building have been designated as NO-SMOKING areas.
California Assembly Bill 13 became effective on January 1, 1995, which prohibits the smoking of tobacco
products in an enclosed space, such as office suites, throughout the state of California. Los Angeles City
specifically passed a law forbidding the smoking of tobacco products in all enclosed public establishments.
Please be advised that the District Attorney will fine and prosecute all smoking offenders.
                Policies and Procedures: Tenant Improvement Work

All construction and remodeling, including electrical, must be arranged through the Office of the Building. If
you plan to do any construction or remodeling, the Landlord must approve your plans in accordance to your
lease. It is imperative that you submit plans for approval prior to commencement of any work. All electrical,
plumbing and HVAC work must be performed by the Landlord’s contractor, unless otherwise approved in
advance by Landlord.
The Neighborhood: Banks & ATMs
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              The Neighborhood: Business Services

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              The Neighborhood: Entertainment

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              The Neighborhood: Hotels

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              The Neighborhood: Maps

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              The Neighborhood: Restaurants

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              The Neighborhood: Transportation

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