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about Kelly Services
Kelly Services (UK) Limited
Established in the UK in 1973, Kelly Services (UK) Ltd is one of the country’s leading
Apple Market House
17 Union Street recruitment and human resources specialists. Responsible for placing over 10,000 people
Kingston upon Thames in permanent work every year and up to 20,000 temporaries every week, Kelly has played
Surrey KT1 1RR
a major role in reshaping the UK workforce. It is part of Kelly Services Inc. one of the
Tel: 020 8481 1200 world’s leading employment businesses, which provides a wide range of strategic staffing
Email: kellyinfo@kellyservices.co.uk
services and human resource solutions from 2,400 offices across 26 countries.
www.kellyservices.co.uk
Kelly Services is an equal opportunities employer.
www.kellyservices.co.uk
salary survey 2004
talent at work
Introduction Contents
We are delighted to bring you the second annual Kelly Services Salary Survey, which 3 Introduction
combines the latest figures from across the country for a cross section of different
4 South West
permanent and temporary jobs. Having accurate market data on salary levels and
temporary rates for your region is key to developing recruitment strategies that will 5 South West
attract the best people to your business.
6 M4 Corridor
We are seeing very positive signs that UK companies are becoming more optimistic 7 East & West Sussex & Kent
in their outlook and as a result the job market is strengthening. As the recovery 8 South Home Counties and Buckinghamshire, Hertfordshire & Northamptonshire
gathers momentum there will be increased pressure to recruit and retain the best
people in the marketplace. 9 London City and West End
10 Outer London and East Anglia & Essex
Making sure that talent at work is recognised and rewarded is one of our key
11 West Midlands
strategies for 2004 both within our organisation and across our extensive flexible
workforce. Our new marketing message ‘You've got talent - We've got work’ will be 12 East Midlands
appearing throughout our literature and will feature strongly in our new window
13 Yorkshire
designs. Equally important is the range of images, which we have chosen, designed
to appeal to as many people as possible. 14 North West
15 North West
By 2010 nearly 40% of workers will be over 45 which is why we are working closely
with the Employers Forum on Age to understand how best to help businesses 16 North
appreciate the many benefits of a mixed age workforce. We have included some of 17 Scotland
the key findings from our recent Ageism in Business survey at the back of this report.
18 Scotland
Another strategy to ensure that we attract people with potential is our new SkillCentre™. 19 Wales
This extensive skill development programme will make it even easier for people to
20 Kelly Educational StaffingTM
cross-train and acquire the skills our customers need. In addition we have a unique
training package designed specifically for the call centre industry which enables us 21 Kelly Engineering ResourcesTM
to provide staff who can ‘hit the ground running'. 22 Kelly Financial ResourcesTM
As a leading recruitment and human resources company that has diversified into 23 Kelly Scientific ResourcesTM
many new markets, we have a proven track record for providing staffing solutions that 24 A Guide to Age Diversity
help organisations like yours to achieve your business goals. Providing you with the
25 A Guide to Age Diversity
very latest support and guidance about the world of work is all ‘part of the service' at
Kelly Services. 26 A Guide to Age Diversity
27 Branch List
3
South West
Basingstoke, Bournemouth, Southampton Bristol
Temporary Hourly Rate Permanent Salary Temporary Hourly Rate Permanent Salary
Category Lower Rate Higher Rate Lower Salary Higher Salary Lower Rate Higher Rate Lower Salary Higher Salary
Office Manager 7.00 13.00 15,000 25,000 12.00 15.00 18,000 35,000
PA / Secretary 6.50 12.00 14,000 23,000 7.50 9.50 15,000 25,000
Secretary 6.00 9.00 12,000 18,000 6.50 8.00 12,000 18,000
Receptionist / Telephonist 5.50 7.00 10,000 15,000 5.50 7.00 10,000 15,000
Data Entry Clerk 5.00 7.00 10,000 13,000 5.00 6.50 10,000 13,000
Office Junior 4.50 6.50 9,000 12,000 5.00 5.50 9,000 11,500
Call Centre Operator 5.50 8.00 11,000 16,000 6.00 8.50 12,500 16,000
Call Centre Team Leader 7.00 10.00 14,000 20,000 7.50 9.00 15,000 22,000
Call Centre Manager 8.00 12.00 18,000 35,000 15.00 17.00 18,000 45,000
Word Processing Operator 5.50 7.00 10,000 15,000 6.00 7.50 12,500 16,500
Administrator 5.50 8.00 10,000 18,000 6.50 8.00 12,000 15,000
Supervisor 5.50 10.00 12,000 20,000 8.00 10.00 14,000 18,000
Production Assistant 4.50 7.50 11,000 13,000 5.25 6.00 8,000 12,000
Warehouse Operator 4.50 7.00 11,000 13,000 5.00 6.50 10,000 13,000
Stores Person 5.00 7.00 11,000 13,500 5.00 6.50 8,000 12,000
Forklift Driver 6.00 15.00 12,000 15,000 7.00 9.00 10,000 15,000
4
South West
Exeter, Plymouth Gloucester
Temporary Hourly Rate Permanent Salary Temporary Hourly Rate Permanent Salary
Category Lower Rate Higher Rate Lower Salary Higher Salary Lower Rate Higher Rate Lower Salary Higher Salary
Office Manager 7.00 12.00 12,000 20,000 7.00 11.00 16,000 25,000
PA / Secretary 6.00 10.00 12,000 20,000 7.75 12.00 14,000 21,000
Secretary 5.50 8.00 11,000 15,000 6.75 9.00 13,000 17,000
Receptionist / Telephonist 5.00 7.00 10,000 13,000 5.50 6.75 10,000 13,000
Data Entry Clerk 5.00 7.00 9,000 12,000 5.00 6.50 9,000 11,500
Office Junior 4.50 5.50 8,000 11,500 5.00 6.25 8,000 11,000
Call Centre Operator 5.00 8.00 10,000 14,000 5.75 8.00 13,500 16,000
Call Centre Team Leader 7.00 12.00 13,000 18,000 7.00 8.00 15,000 18,000
Call Centre Manager 8.00 15.00 16,000 25,000 7.50 12.50 16,000 25,000
Word Processing Operator 5.00 6.00 10,000 13,000 5.50 7.00 10,000 15,000
Administrator 5.00 7.00 10,000 18,500 5.50 8.00 10,000 15,500
Supervisor 5.50 9.00 11,000 20,000 5.75 8.00 12,000 17,000
Production Assistant 5.00 6.50 10,000 13,000 5.00 7.50 10,000 14,000
Warehouse Operator 4.50 6.50 9,000 13,000 5.00 6.75 9,000 13,500
Stores Person 4.50 6.00 9,000 13,000 5.00 6.50 9,000 13,500
Forklift Driver 5.00 7.00 10,000 14,000 6.00 9.00 11,000 15,000
5
M4 Corridor
Slough, Swindon Reading
Temporary Hourly Rate Permanent Salary Temporary Hourly Rate Permanent Salary
Category Lower Rate Higher Rate Lower Salary Higher Salary Lower Rate Higher Rate Lower Salary Higher Salary
Office Manager 9.00 12.00 18,000 30,000 9.00 9.50 20,000 25,000
PA / Secretary 8.50 13.00 15,000 24,000 10.00 12.50 18,000 25,000
Secretary 7.50 10.00 13,000 21,000 8.00 9.00 14,000 20,000
Receptionist / Telephonist 5.50 7.50 10,000 17,000 7.50 8.00 12,000 16,000
Data Entry Clerk 5.50 7.00 10,000 15,000 6.00 6.50 12,000 16,000
Office Junior 5.00 6.50 9,000 12,000 6.00 6.50 10,000 13,000
Call Centre Operator 6.00 8.00 12,000 18,000 6.50 7.00 12,000 16,000
Call Centre Team Leader 8.00 10.00 18,000 25,000 9.00 11.00 17,000 25,000
Call Centre Manager 10.00 15.00 25,000 40,000 12.00 15.00 25,000 35,000
Word Processing Operator 6.00 7.50 14,000 18,000 6.50 7.00 12,000 15,000
Administrator 6.00 8.50 13,000 20,000 6.50 7.50 12,000 18,000
Supervisor 8.00 10.00 15,000 22,000 7.00 8.00 12,000 16,000
Production Assistant 6.00 7.50 11,000 17,000 6.00 6.50 12,000 16,000
Warehouse Operator 4.50 6.75 10,000 18,000 5.50 6.00 10,000 15,000
Stores Person 4.50 6.75 10,000 16,000 5.50 6.50 11,000 16,000
Forklift Driver 6.00 8.00 13,000 17,000 8.00 9.00 14,000 17,000
6
East & West Sussex and Kent
Crawley, East Grinstead, Haywards Heath, Horsham, Maidstone,
Brighton, Worthing
Tunbridge Wells
Temporary Hourly Rate Permanent Salary Temporary Hourly Rate Permanent Salary
Category Lower Rate Higher Rate Lower Salary Higher Salary Lower Rate Higher Rate Lower Salary Higher Salary
Office Manager 7.50 12.50 16,000 22,000 7.50 12.00 16,000 25,000
PA / Secretary 6.00 10.50 16,000 20,000 6.00 11.00 14,000 24,000
Secretary 6.00 8.00 13,000 18,000 5.75 9.00 13,000 18,000
Receptionist / Telephonist 5.50 7.00 11,000 14,000 5.50 8.00 10,000 16,000
Data Entry Clerk 5.00 6.75 9,000 13,000 5.00 7.50 10,000 14,000
Office Junior 5.00 5.50 9,000 11,000 5.00 6.50 8,000 13,000
Call Centre Operator 5.50 8.00 11,000 15,000 5.50 9.00 10,000 16,000
Call Centre Team Leader 7.00 12.00 16,000 20,000 6.00 12.00 12,000 20,000
Call Centre Manager 10.00 15.00 25,000 45,000 7.00 18.00 16,000 30,000
Word Processing Operator 5.00 7.50 11,000 15,000 5.50 8.00 10,000 14,000
Administrator 5.00 8.00 12,000 16,000 5.50 10.00 10,000 18,000
Supervisor 7.00 10.00 13,000 18,000 5.50 14.50 12,000 30,000
Production Assistant 5.00 6.00 9,500 13,000 5.00 12.50 10,000 26,000
Warehouse Operator 5.00 6.50 9,500 13,000 5.00 13.00 10,000 27,000
Stores Person 5.00 6.50 10,500 14,000 5.00 12.50 9,000 26,000
Forklift Driver 6.00 8.50 11,500 19,000 5.50 12.50 10,000 26,000
7
South Home Counties Buckinghamshire, Hertfordshire, Northamptonshire
Guildford, Redhill, Staines Hemel Hempstead, High Wycombe, Northampton, Milton Keynes
Temporary Hourly Rate Permanent Salary Temporary Hourly Rate Permanent Salary
Category Lower Rate Higher Rate Lower Salary Higher Salary Lower Rate Higher Rate Lower Salary Higher Salary
Office Manager 8.00 13.50 16,000 25,000 8.25 14.00 14,000 35,000
PA / Secretary 7.50 12.00 16,000 25,000 7.00 14.00 13,000 28,000
Secretary 7.00 10.00 12,000 20,000 6.50 12.00 12,000 23,000
Receptionist / Telephonist 6.00 9.00 10,000 17,000 5.75 9.00 10,000 20,000
Data Entry Clerk 5.00 9.00 10,500 16,000 5.50 8.50 9,500 15,500
Office Junior 5.00 7.00 9,000 14,000 5.00 8.00 8,000 13,000
Call Centre Operator 6.00 8.00 12,000 18,000 5.25 10.00 10,000 18,000
Call Centre Team Leader 7.00 13.00 16,000 22,000 7.00 12.50 14,000 24,000
Call Centre Manager 8.00 14.00 18,000 35,000 10.00 15.00 16,000 40,000
Word Processing Operator 6.00 8.50 10,000 17,000 5.50 10.00 10,000 22,000
Administrator 5.50 9.00 11,500 17,000 5.50 10.00 11,000 21,000
Supervisor 6.00 9.00 14,000 22,000 5.50 12.00 11,000 22,000
Production Assistant 5.00 7.50 8,000 13,000 5.00 7.50 10,000 15,000
Warehouse Operator 5.00 7.50 8,000 14,500 5.00 7.50 10,000 18,000
Stores Person 5.00 7.50 8,000 14,500 5.00 7.00 10,000 16,000
Forklift Driver 5.00 10.00 10,000 17,000 6.00 8.00 12,000 23,000
8
London City West End
Bishopsgate, Docklands, Fenchurch Street Hammersmith, Holborn, Oxford Street, Strand, Victoria
Temporary Hourly Rate Permanent Salary Temporary Hourly Rate Permanent Salary
Category Lower Rate Higher Rate Lower Salary Higher Salary Lower Rate Higher Rate Lower Salary Higher Salary
Office Manager 10.00 17.00 20,000 35,000 8.50 16.50 19,000 32,000
PA / Secretary 9.50 14.50 18,000 28,000 8.50 14.00 15,000 28,000
Secretary 7.50 13.00 14,000 24,000 8.50 12.50 15,000 26,000
Legal Secretary 8.50 13.00 16,000 25,000 11.25 15.00 22,000 29,000
Receptionist / Telephonist 7.00 12.50 14,000 23,000 7.00 10.25 14,000 20,000
Data Entry Clerk 6.50 8.50 12,000 16,000 6.00 9.50 11,000 16,500
Office Junior 6.00 8.00 10,000 16,000 6.00 8.50 10,000 16,000
Call Centre Operator 7.00 10.00 14,000 19,000 6.50 10.50 14,000 22,000
Call Centre Team Leader 10.00 15.00 18,000 30,000 7.00 15.00 17,000 28,000
Call Centre Manager 13.00 17.00 25,000 40,000 9.00 16.00 20,000 35,000
Banking Customer Service 6.00 7.50 10,500 14,000 6.75 8.75 13,000 17,000
Word Processing Operator 7.00 10.00 14,000 22,000 7.00 10.00 14,000 20,000
Administrator 7.00 13.00 14,000 25,000 6.50 9.50 12,000 18,000
Supervisor 9.00 11.00 18,000 20,000 9.00 14.00 17,000 25,000
Sales 7.50 16.00 14,000 30,000 7.50 16.00 14,000 30,000
Post Room Assistant 6.00 7.50 11,500 14,500 5.50 8.25 11,000 16,000
9
Outer London East Anglia & Essex
Croydon, Harrow, Kingston, Romford, Sutton, Uxbridge, Watford Cambridge, Harlow, Ipswich, Peterborough, Southend
Temporary Hourly Rate Permanent Salary Temporary Hourly Rate Permanent Salary
Category Lower Rate Higher Rate Lower Salary Higher Salary Lower Rate Higher Rate Lower Salary Higher Salary
Office Manager 7.00 15.00 16,000 35,000 7.00 14.00 12,000 30,000
PA / Secretary 6.00 14.00 12,000 30,000 6.00 13.00 10,000 30,000
Secretary 6.00 12.00 12,000 22,000 5.50 10.00 10,000 20,000
Receptionist / Telephonist 5.00 8.00 10,000 17,000 5.00 8.00 9,000 18,000
Data Entry Clerk 5.00 8.50 9,000 14,500 5.00 7.50 9,500 16,000
Office Junior 5.00 7.00 9,000 12,000 4.50 6.50 8,000 13,000
Call Centre Operator 5.00 8.00 10,000 18,000 5.00 8.00 9,500 15,500
Call Centre Team Leader 7.50 13.00 14,000 25,000 7.00 11.00 14,000 22,000
Call Centre Manager 8.00 25.00 18,000 50,000 8.00 17.00 18,000 35,000
Word Processing Operator 5.00 10.00 10,000 22,000 4.75 7.00 9,000 14,500
Administrator 5.00 9.00 10,000 18,000 5.00 8.25 9,500 18,000
Supervisor 7.00 11.00 13,000 20,000 7.00 11.75 10,000 23,000
Production Assistant 5.00 8.00 9,500 15,000 4.50 7.50 9,000 15,000
Warehouse Operator 5.00 8.00 9,000 17,000 5.00 8.00 9,000 15,000
Stores Person 5.00 8.00 9,000 14,000 5.00 9.00 9,000 16,000
Forklift Driver 6.00 9.00 9,000 16,000 6.00 10.00 10,000 18,000
10
West Midlands
Birmingham Coventry, Solihull, Wolverhampton
Temporary Hourly Rate Permanent Salary Temporary Hourly Rate Permanent Salary
Category Lower Rate Higher Rate Lower Salary Higher Salary Lower Rate Higher Rate Lower Salary Higher Salary
Office Manager 8.00 15.00 16,000 30,000 7.00 15.00 15,000 29,000
PA / Secretary 7.50 13.00 15,000 25,000 6.00 10.50 13,500 25,500
Secretary 6.50 8.50 13,000 17,000 5.50 8.50 12,000 16,500
Receptionist / Telephonist 6.00 7.00 12,000 15,000 5.00 6.25 11,000 14,000
Data Entry Clerk 5.50 6.50 10,000 13,000 5.00 6.50 10,000 12,500
Office Junior 5.00 5.75 9,000 11,000 4.50 5.75 9,000 11,000
Call Centre Operator 6.00 7.50 11,000 15,000 6.00 8.50 11,000 17,000
Call Centre Team Leader 6.75 9.00 16,000 20,000 6.75 9.00 13,000 20,000
Call Centre Manager 9.00 15.00 20,000 40,000 9.00 15.00 20,000 40,000
Word Processing Operator 6.00 7.00 12,000 15,000 5.50 7.00 12,000 15,000
Administrator 5.75 8.00 12,000 16,000 5.25 8.00 11,000 15,500
Supervisor 7.00 9.00 14,000 19,000 6.50 9.00 13,000 19,000
Production Assistant 4.50 6.00 10,000 14,000 4.50 6.00 9,500 13,000
Warehouse Operator 4.75 6.50 11,000 14,000 4.50 6.50 11,000 14,000
Stores Person 4.75 6.50 10,500 14,500 4.50 6.50 10,500 13,500
Forklift Driver 5.50 7.50 12,000 16,000 5.50 7.50 12,000 15,000
11
East Midlands
Derby, Leicester, Nottingham
Temporary Hourly Rate Permanent Salary
Category Lower Rate Higher Rate Lower Salary Higher Salary
Office Manager 6.00 12.00 14,000 30,000
PA / Secretary 5.50 10.50 13,000 22,000
Secretary 5.00 9.00 11,000 16,000
Receptionist / Telephonist 4.75 7.00 10,000 15,000
Data Entry Clerk 4.50 6.50 9,000 14,000
Office Junior 4.50 5.50 8,000 11,000
Call Centre Operator 5.00 7.50 10,000 15,000
Call Centre Team Leader 6.00 8.00 14,000 20,000
Call Centre Manager 7.00 20.00 15,000 30,000
Word Processing Operator 4.75 7.00 10,500 14,000
Administrator 4.50 7.50 10,000 16,000
Supervisor 5.50 9.00 12,000 16,500
Production Assistant 4.50 7.50 9,000 18,000
Warehouse Operator 4.50 7.50 9,000 15,000
Stores Person 4.50 7.50 10,000 14,000
Forklift Driver 5.00 8.50 12,000 20,000
12
Yorkshire
Bradford, Halifax, Sheffield, York Leeds
Temporary Hourly Rate Permanent Salary Temporary Hourly Rate Permanent Salary
Category Lower Rate Higher Rate Lower Salary Higher Salary Lower Rate Higher Rate Lower Salary Higher Salary
Office Manager 6.50 14.00 13,000 22,000 10.00 12.00 17,000 22,000
PA / Secretary 6.50 10.00 13,000 21,000 8.00 10.00 15,000 20,000
Secretary 5.50 8.00 11,000 16,000 6.50 8.00 12,000 15,000
Receptionist / Telephonist 5.00 7.00 10,000 13,500 6.00 7.00 11,000 14,000
Data Entry Clerk 5.00 6.50 9,000 12,500 5.50 6.50 9,000 11,000
Office Junior 4.50 5.50 8,000 10,500 5.25 5.50 8,000 11,000
Call Centre Operator 5.00 6.50 10,000 15,000 5.50 7.50 12,000 13,500
Call Centre Team Leader 6.00 12.50 14,000 25,000 8.00 9.00 16,000 22,000
Call Centre Manager 8.00 20.00 16,000 40,000 10.00 12.00 22,000 33,000
Word Processing Operator 5.00 7.50 10,000 14,000 6.00 7.00 12,000 14,000
Administrator 5.00 6.50 10,000 14,500 6.00 8.00 12,000 16,000
Supervisor 6.00 9.00 12,500 18,000 6.00 9.00 11,500 16,500
Production Assistant 4.50 6.75 9,500 12,000 5.25 5.50 10,000 11,500
Warehouse Operator 4.50 6.50 9,500 13,000 5.00 5.50 9,500 11,500
Stores Person 4.50 7.00 9,500 14,000 5.00 5.50 9,500 13,500
Forklift Driver 5.50 8.00 11,000 16,000 5.25 5.50 10,000 14,000
13
North West
Bolton, Stockport Liverpool
Temporary Hourly Rate Permanent Salary Temporary Hourly Rate Permanent Salary
Category Lower Rate Higher Rate Lower Salary Higher Salary Lower Rate Higher Rate Lower Salary Higher Salary
Office Manager 8.00 12.00 18,000 23,000 10.00 14.00 16,000 30,000
PA / Secretary 6.00 8.50 12,000 25,000 7.50 8.50 16,000 26,000
Secretary 5.50 8.50 10,000 18,000 6.50 7.50 12,000 16,000
Receptionist / Telephonist 5.00 6.50 10,000 14,000 5.50 6.50 10,500 13,000
Data Entry Clerk 4.75 5.50 9,000 12,000 5.00 6.00 10,000 13,000
Office Junior 4.50 5.25 8,000 10,000 4.50 5.00 8,500 10,500
Call Centre Operator 5.00 7.00 10,500 16,000 5.50 6.25 10,500 13,500
Call Centre Team Leader 6.50 9.00 14,000 20,000 7.00 11.00 17,000 25,000
Call Centre Manager 8.00 12.00 18,000 35,000 8.00 12.00 22,000 30,000
Word Processing Operator 5.00 6.50 10,000 14,000 6.00 6.50 11,000 13,500
Administrator 5.00 8.00 11,000 15,000 5.50 6.50 10,500 18,000
Supervisor 5.50 7.00 14,000 17,000 6.00 9.00 12,000 18,000
Production Assistant 4.50 5.50 10,000 12,000 4.75 5.50 9,500 11,500
Warehouse Operator 4.50 5.75 8,000 12,000 4.75 5.50 9,500 11,500
Stores Person 4.50 5.50 8,000 12,000 4.75 5.25 9,500 11,500
Forklift Driver 5.50 8.00 12,000 14,000 5.00 6.00 10,500 12,500
14
North West
Manchester Warrington
Temporary Hourly Rate Permanent Salary Temporary Hourly Rate Permanent Salary
Category Lower Rate Higher Rate Lower Salary Higher Salary Lower Rate Higher Rate Lower Salary Higher Salary
Office Manager 9.00 11.00 16,000 22,000 9.00 12.00 15,000 22,000
PA / Secretary 7.00 10.00 15,000 20,000 7.00 10.00 15,000 19,000
Secretary 7.00 9.00 13,000 18,000 6.00 8.00 13,000 16,000
Receptionist / Telephonist 6.00 7.00 10,000 14,000 5.50 6.50 12,000 14,000
Data Entry Clerk 5.50 6.00 9,000 12,000 5.25 6.50 10,000 13,000
Office Junior 4.50 5.50 8,000 11,000 4.75 5.50 9,000 10,500
Call Centre Operator 6.00 7.50 11,000 14,000 5.50 6.50 11,500 14,000
Call Centre Team Leader 7.00 8.50 16,000 22,000 10.00 12.00 15,000 18,000
Call Centre Manager 10.00 15.00 20,000 35,000 15.00 18.00 20,000 35,000
Word Processing Operator 6.00 7.00 12,000 15,000 5.75 7.00 11,000 14,000
Administrator 5.50 7.00 11,000 16,000 5.75 7.00 13,000 15,000
Supervisor 7.00 9.00 13,500 17,000 6.50 8.00 15,000 17,000
Production Assistant 4.75 6.50 9,500 12,500 5.00 5.75 10,000 14,000
Warehouse Operator 5.00 6.00 9,500 11,500 5.00 6.00 11,000 14,000
Stores Person 5.00 6.00 10,500 13,500 5.00 6.00 12,000 14,000
Forklift Driver 5.50 6.50 10,500 13,500 6.00 7.50 13,000 15,000
15
North
Carlisle Newcastle
Temporary Hourly Rate Permanent Salary Temporary Hourly Rate Permanent Salary
Category Lower Rate Higher Rate Lower Salary Higher Salary Lower Rate Higher Rate Lower Salary Higher Salary
Office Manager 7.50 12.00 15,000 25,000 6.50 8.00 15,500 20,000
PA / Secretary 6.50 7.50 12,000 16,000 7.00 10.50 15,000 19,500
Secretary 5.50 6.50 11,000 14,000 6.75 9.50 13,500 16,000
Receptionist / Telephonist 4.50 5.50 9,500 11,500 5.25 6.50 10,500 15,000
Data Entry Clerk 4.50 5.50 8,500 10,000 4.75 5.50 9,500 12,000
Office Junior 4.50 4.75 8,000 9,500 4.50 5.00 8,500 10,000
Call Centre Operator 4.50 5.50 8,000 10,000 5.50 6.50 11,500 15,000
Call Centre Team Leader 5.50 6.50 11,000 14,000 7.50 10.00 14,500 18,500
Call Centre Manager 7.50 15.00 18,000 35,000 8.50 15.00 20,000 40,000
Word Processing Operator 4.50 5.50 8,000 10,000 6.00 7.00 11,000 13,500
Administrator 4.50 5.50 8,500 10,500 5.50 6.50 10,000 15,000
Supervisor 8.00 10.00 12,000 14,000 6.00 9.00 12,500 18,500
Production Assistant 4.50 6.00 8,000 10,000 4.50 6.00 9,500 12,500
Warehouse Operator 4.50 5.50 8,000 10,000 4.50 6.00 9,500 12,500
Stores Person 5.00 6.00 8,500 11,500 5.25 6.50 11,000 13,500
Forklift Driver 5.50 7.00 10,000 14,500 5.50 8.00 11,500 16,500
16
Scotland
Aberdeen East Kilbride
Temporary Hourly Rate Permanent Salary Temporary Hourly Rate Permanent Salary
Category Lower Rate Higher Rate Lower Salary Higher Salary Lower Rate Higher Rate Lower Salary Higher Salary
Office Manager 9.00 11.00 18,000 25,000 9.00 11.00 18,000 26,000
PA / Secretary 8.00 10.00 16,000 20,000 7.00 10.00 14,000 20,000
Secretary 7.00 8.00 14,000 17,000 6.00 8.00 14,000 20,000
Receptionist / Telephonist 6.00 7.00 12,000 15,000 5.00 6.00 12,000 17,000
Data Entry Clerk 5.00 6.00 11,000 13,000 5.00 6.00 11,000 13,000
Office Junior 4.50 5.00 9,000 11,000 4.50 5.00 8,000 10,000
Call Centre Operator 5.00 6.00 10,000 14,000 5.00 7.50 10,000 15,000
Call Centre Team Leader 8.00 9.00 14,000 16,000 8.00 10.00 14,000 19,000
Call Centre Manager 12.00 15.00 19,000 25,000 12.00 15.00 25,000 40,000
Word Processing Operator 5.00 6.50 11,000 14,500 5.00 7.00 11,000 15,000
Administrator 6.00 7.00 12,000 15,000 5.00 7.00 12,000 15,000
Supervisor 7.00 8.00 14,000 18,000 7.00 8.00 14,000 17,000
Production Assistant 5.00 6.00 11,000 13,000 5.00 6.00 11,000 13,000
Warehouse Operator 5.00 6.00 11,000 14,000 4.75 6.50 10,000 13,000
Stores Person 6.00 8.00 14,000 16,000 6.00 8.00 14,000 16,000
Forklift Driver 6.00 7.00 13,500 17,000 6.00 7.00 13,500 17,000
17
Scotland
Edinburgh Glasgow
Temporary Hourly Rate Permanent Salary Temporary Hourly Rate Permanent Salary
Category Lower Rate Higher Rate Lower Salary Higher Salary Lower Rate Higher Rate Lower Salary Higher Salary
Office Manager 8.25 12.00 15,000 25,000 7.00 13.00 14,000 22,500
PA / Secretary 7.50 12.00 14,500 24,000 7.50 10.00 13,000 25,000
Secretary 6.00 8.00 11,500 15,000 6.50 8.50 11,000 16,000
Receptionist / Telephonist 5.25 7.50 10,000 14,000 5.25 6.50 9,000 13,000
Data Entry Clerk 5.25 6.50 10,000 12,500 5.25 6.25 9,000 11,500
Office Junior 4.50 5.50 8,500 10,500 4.75 5.25 8,000 10,000
Call Centre Operator 5.50 7.50 11,500 14,500 5.50 7.50 9,500 13,500
Call Centre Team Leader 7.50 10.25 14,000 20,000 6.50 10.00 12,500 22,000
Call Centre Manager 13.00 20.00 26,000 40,000 9.00 15.00 30,000 70,000
Word Processing Operator 6.00 7.00 11,500 13,500 5.50 7.50 8,500 11,000
Administrator 5.50 7.50 11,000 14,500 5.50 7.50 10,000 14,500
Supervisor 6.00 8.50 12,000 16,000 6.00 8.00 13,000 15,500
Production Assistant 4.50 6.00 10,500 11,500 5.00 6.00 10,000 12,000
Warehouse Operator 4.50 6.00 10,500 11,500 5.00 7.50 10,000 15,000
Stores Person 4.50 6.00 10,500 11,500 5.50 7.00 11,000 14,000
Forklift Driver 5.50 7.50 12,000 15,000 5.50 9.00 11,000 18,000
18
Wales
Cardiff Newport
Temporary Hourly Rate Permanent Salary Temporary Hourly Rate Permanent Salary
Category Lower Rate Higher Rate Lower Salary Higher Salary Lower Rate Higher Rate Lower Salary Higher Salary
Office Manager 6.50 8.00 13,000 18,000 6.50 8.00 13,000 18,000
PA / Secretary 6.50 8.50 13,500 18,000 6.00 8.00 13,000 17,000
Secretary 6.00 7.50 12,500 15,000 6.00 7.50 12,000 15,000
Receptionist / Telephonist 5.50 6.00 11,000 14,000 5.50 6.00 11,000 14,000
Data Entry Clerk 5.25 6.25 10,500 13,500 5.00 6.50 10,000 13,000
Office Junior 5.00 5.25 10,000 10,500 4.50 5.25 8,000 9,500
Call Centre Operator 5.50 7.00 11,000 13,500 5.50 7.00 10,000 15,000
Call Centre Team Leader 7.00 9.00 14,000 19,000 6.00 8.50 13,000 18,000
Call Centre Manager 9.50 18.00 24,000 38,000 9.50 15.00 24,000 35,000
Word Processing Operator 5.50 6.50 11,000 13,500 5.50 6.00 10,000 12,000
Administrator 5.50 7.00 11,000 13,500 5.50 6.75 10,000 15,000
Supervisor 6.50 8.50 13,500 18,000 6.00 8.00 15,000 18,000
Production Assistant 5.00 7.00 9,500 13,500 4.50 7.00 9,000 15,000
Warehouse Operator 5.00 7.00 9,500 13,500 4.50 7.00 9,000 15,000
Stores Person 5.00 7.00 9,500 13,500 4.50 7.00 9,000 15,000
Forklift Driver 5.50 7.00 11,000 15,000 5.50 7.00 11,000 15,000
19
Kelly Educational Staffing
Kelly Educational Staffing (KES) is one of the leading supply teacher agencies in the UK and a recipient of the Quality Mark for Education by the Department for Education and Skills
(DfES). This award is only given to agencies that have demonstrated the highest operational excellence and is intended to give schools and teachers more confidence in the quality
of the supply teaching agencies that they use.
We offer all our teachers pay in accordance with the National Teacher Pay and Conditions document, including threshold payments.
This is a policy that we adhere to nationwide.
We operate out of 16 branches in the UK supplying schools and teachers with a local, personalised service.
North Midlands South
Bradford Birmingham Brighton
01274 728 569 0121 643 6030 01273 207 261
Carlisle Derby Bristol
01228 596 300 01332 204 180 01179 266 167
Liverpool Gloucester Central London
0151 227 5450 01452 383 330 020 7833 0865
Manchester Milton Keynes Docklands
0161 839 1615 01908 235 363 020 7512 0780
Newcastle Maidstone
0191 230 1177 01622 686 333
Sheffield Southampton
0114 279 6577 023 8071 0594
Other benefits include:
• Stringent vetting procedures as per DfES and Quality Mark guidelines
• Local, helpful and informed education consultants to support your staffing needs
• Rapid response to requests which includes a 24hr service for both schools and teachers
• Training and support for teachers throughout their placements
• Sabbatical service for permanent teachers in the UK to schools in the US
20
Kelly Engineering Resources
Kelly Engineering Resources KER – Automotive Division
Temporary Hourly Rate Permanent Salary Temporary Hourly Rate Permanent Salary
Category Lower Rate Higher Rate Lower Salary Higher Salary Category Lower Rate Higher Rate Lower Salary Higher Salary
Plant Fitter 8.00 11.00 15,500 20,000 Senior CAD Engineer 22.00 25.00 32,500 47,500
Electrician 9.00 12.50 16,000 19,500 Development Engineer 20.00 23.00 29,000 43,000
Maintenance Technician 9.00 12.50 16,500 20,500 Electrical Design Engineer 21.00 25.00 27,500 48,000
Quality Technician 7.50 10.50 14,000 18,500 Mechanical Design Engineer 21.50 24.50 25,500 46,500
Electrical Engineer 16.50 22.00 23,500 28,500 Specialist Design Engineer 21.00 24.00 33,000 45,500
Mechanical Engineer 16.50 22.00 23,500 28,500 Test Engineer 19.00 21.50 25,000 41,000
Project Engineer 18.00 23.50 26,000 30,000 Manufacturing Engineer 22.00 26.00 25,000 48,500
Design Engineer 18.00 26.00 22,500 31,000 Reliability Engineer 23.00 26.00 24,500 49,500
Quality Engineer 10.50 17.00 21,000 26,000 Systems Engineer 33.00 38.00 58,500 72,000
Production Engineer 12.50 17.00 21,500 28,500 Technical Assistant 14.50 19.00 17,000 35,500
Buyer 10.50 14.50 21,000 27,000 Applications Engineer 21.00 24.00 37,500 45,500
Project Manager 21.50 26.50 28,500 38,500 CAE Analyst 24.50 38.00 33,500 63,000
Quality Manager 15.50 23.00 28,500 41,000 Electrical/Electronic Engineer 23.00 33.00 25,500 52,500
Production Manager 13.50 21.50 26,500 41,500 Mechanical Engineer 22.00 26.00 40,500 47,500
Design Draughtsperson 10.00 14.00 18,500 23,000 Calibration Engineer 22.00 26.00 21,500 50,000
These figures are based on averages for the whole of the UK.
21
Kelly Financial Resources
North, Midlands, Scotland London, South Ireland *
Category Lower Salaries Higher Salaries Lower Salaries Higher Salaries Lower Salaries Higher Salaries
Ledger Clerk 10,000 18,000 10,000 23,000 15,000 25,000
Credit Control 11,000 22,000 13,000 25,000 15,000 28,000
Payroll Clerk 9,000 15,000 14,000 22,000 12,000 25,000
AAT • Foundation 10,500 13,000 12,000 20,000 15,000 20,000
• Intermediate / Certificate 11,000 15,000 14,000 22,000 20,000 24,500
• Finalist / Professional 12,000 16,500 15,000 24,000 20,000 22,000
• Newly Qualified 14,000 18,000 18,500 25,000 30,000 33,500
CIMA / ACCA • Foundation 12,000 17,000 15,000 22,000 20,000 25,000
• Intermediate / Certificate 15,000 22,000 17,000 28,000 25,000 31,000
• Finalist / Professional 18,000 25,000 22,000 34,000 26,000 36,000
• Newly Qualified 24,000 55,000 26,000 55,000 35,000 40,000
Finance Manager 25,000 46,000 28,000 65,000 36,000 65,000
Financial / Management Accountant 24,000 35,000 24,000 38,000 36,000 50,000
Financial Controller 32,000 63,000 35,000 70,000 36,000 100,000
Finance Director 40,000 74,000 45,000 80,000+ 50,000 110,000
Looking for qualified, motivated accounts and finance professionals? The expert staff at Kelly Financial Resources (KFR) draw on the international resources and
experience of recruitment leader Kelly Services to find and identify top performers. For further information, log onto our website at:
www.kellyfinancialresources.co.uk or phone 020 8481 1212.
* Figures in euros.
22
Kelly Scientific Resources
North South Scotland Ireland *
Category Lower Salaries Higher Salaries Lower Salaries Higher Salaries Lower Salaries Higher Salaries Lower Salaries Higher Salaries
Lab Technician 12,000 18,000 16,000 20,000 12,500 17,000 18,000 24,000
Entry Level Graduate 14,000 17,000 18,000 24,000 12,000 15,000 18,000 20,000
Analytical Chemist 14,000 27,000 22,000 32,000 14,000 22,000 18,000 24,000
Organic Chemist 15,000 32,000 22,000 32,000 15,000 25,000 18,000 24,000
Formulation Chemist 15,000 28,000 22,000 30,000 17,000 30,000 22,000 30,000
QA/QC Chemist 14,000 28,000 21,000 28,000 15,000 25,000 25,000 30,000
Microbiologist 15,000 26,000 18,000 25,000 14,000 23,000 22,000 28,000
Molecular Biologist 15,000 30,000 22,000 32,000 16,000 26,000 35,000 40,000
Biochemist 15,000 33,000 22,000 32,000 15,000 26,000 22,000 30,000
Pharmacologist 17,000 30,000 22,000 32,000 16,000 25,000 30,000 35,000
Team Leader 18,000 32,000 28,000 35,000 22,000 35,000 30,000 45,000
Lab Manager 28,000 36,000 32,000 40,000 29,000 38,000 30,000 45,000
Clinical Data Associate 18,000 25,000 22,000 28,000 16,000 24,000 25,000 35,000
Clinical Data Manager 22,000 35,000 28,000 36,000 25,000 40,000 40,000 60,000
Kelly Scientific Resources (KSR) has become the foremost provider of scientific recruitment services in the world. Its offices are staffed and managed only by
experienced, degreed scientists and clinical professionals.
In the scientific field temporary rates are generally based on figures similar to the permanent salaries offered for the role. The hourly rate is then calculated as a
product of the holidays paid and the standard hours of pay.
* Figures in euros.
23
Ageism in business survey - key findings
To find out how people at work feel about age, we asked a cross section of managers for their views and got some surprising results.
Positive messages about older workers are getting through – but so are People don’t want to work forever
negative messages about younger people Only 20% of managers would work until they were 70 – and then only on a part-time basis
64% of respondents felt older workers brought experience and loyalty to a job, they
also felt older workers were more reliable (67%) and more conscientious (64%) than People’s aspirations about retirement change as they get older
younger workers. The average age 26-30 year olds want to retire is 51, the average age of the 51-55
age group is 60.
But it’s not all one sided
51% of respondents felt older workers were reluctant to learn new skills and 71% Flexible working is expected to grow – particularly opportunities for older
thought they were more likely to be ill. people to work part-time
Most respondents (87%) believe part-time working will increase and that older
Age bias endemic – nearly a third of respondents actively prefer to work workers in particular will benefit.
for an older manager
While 65% say they don’t mind what age their manager is, the fact that 28% Government has a critical role in challenging ageist stereotypes
of respondents admit they would rather work for someone older than them Awareness of the Government’s work on this agenda is low, 38% of managers
demonstrates age discrimination goes both ways. thought the Government should run a higher profile advertising campaign on the
benefits of employing older people.
Line managers support age legislation – but want more information
68% of survey respondents thought age laws were necessary and two thirds wanted
more information on the Government’s plans.
Age discrimination laws won’t change recruitment practice
78% of managers didn’t think the introduction of age discrimination legislation would
change recruitment practice in their organisation.
It is much harder for older men to find a job than older women
72% of survey respondents felt men over 50 were at a disadvantage compared to
51% who felt older women were disadvantaged.
People should be allowed to work as long as they wish regardless of age
The majority of managers (69%) don’t think people should be forced to retire
24
Ageism in business survey Age at which the term ‘older worker’ is used when people
are discussing how easy or difficult it is to find a new job
AGE AND JOB HUNTING
35
1%
Approximately a third (33%) of respondents thought that at 50 years of age it 40
9%
would become more difficult for someone to find a new job. Nearly three quarters
45
9%
(73%) of the managers asked thought that the term ‘older worker’, when used in
the context of finding a new job, referred to someone over the age of 50 years. 49
1%
50
According to the respondents, the term ‘younger worker’ used in the context of 33%
finding a new job was most often (23% of respondents) thought to be around the 55
22%
age of 20 years. However, compared with the term ‘older worker’ there was little
57
agreement on the age of a ‘younger worker’. 1%
59 1%
60
15%
65
1%
BOOSTING THE CASE FOR OLDER PEOPLE IN THE WORK PLACE
There was an almost equal split between managers who thought too little was
Perceived Benefits of Employing Older Workers
being done to encourage employers to hire older staff (52%) and those who
thought neither too much nor too little was being done (46%). More experienced
76%
Less likely to leave after
76%
64% of respondents suggested that the Government should increase the being trained into the job
employability of older workers by providing specialised training courses only More reliable
67%
available to this age group to encourage businesses to recruit older staff. Other
More conscientious
64%
suggestions for promoting older workers included the introduction of financial
incentives for employers or mounting a high-profile advertising campaign on Less time-wasting
61%
the subject.
Less absenteeism
58%
The survey results show there are several benefits to employing older workers. Better at dealing
57%
with customers
These include: more experienced workers (according to 76% of respondents),
More committed
less likely to leave after being trained into the job (76%), more reliable (67%) 56%
and more conscientious (64%). Harder workers
43%
Happier in their work
39%
Better at problem-solving
36%
25
Ageism in business survey
RETIREMENT AGE – IN AN IDEAL WORLD HOW TO OBTAIN A COPY OF THE REPORT
Nearly a third (32%) of managers would prefer to retire from full-time work at You are able to download a copy of The Guide to Age Diversity from
55 years of age. Another quarter (26%) said they would ideally work until 60 www.kellyservices.co.uk or email communications@kellyservices.co.uk for
years; only 6% wanted to work full-time until 70 years of age. 15% would a hard copy. The report combines full details of the Ageism in Business survey
happily retire at 50 if they could. with everything you need to know on how to beat age discrimination at work
and what you should be doing now to prepare for the new legislation.
On the whole, the managers asked would consider part-time working for
longer than full-time working. 27% of managers would like to retire from part-
time work at 65 years and 20% would work part-time until 70 years of age.
The younger respondents had unrealistic expectations of when they will be
able to retire. They hoped to retire in their early 50’s, while the older
respondents thought retirement would be possible in their early 60’s.
As the ‘pensions crisis’ becomes a reality, these dreams of earlier retirement
may well be crushed.
IN CONCLUSION
This survey gives just a flavour of how managers feel about age in the
work place. The results reinforce the challenge we all face in tackling ageist
stereotyping, affecting both younger and older workers. The findings also
demonstrate just how difficult it is going to be to make age discrimination
laws really work for everyone - and that means employers and employees
alike. With an ageing population and the increasing competition for skills,
it is important to remember it’s all about ability and not age.
26
Temporary & MIDLANDS & EAST ANGLIA East Grinstead
Tel: 01342 410717
Oxford Street Kelly Educational Staffing Kelly Scientific Resources
Tel: 020 7495 1320
Permanent Birmingham Birmingham Glasgow
Tel: 0121 643 6030 Guildford Tel: 0141 331 9070
Branches Tel: 01483 578900
Romford Tel: 0121 643 6030
Cambridge Tel: 01708 757757 London
Bradford
• office Tel: 01223 329888 Harlow
Strand Tel: 01274 728 569 Tel: 020 7278 9809
Tel: 01279 412020
• call centre Coventry Tel: 020 7836 3856
Brighton
Manchester
Tel: 024 7623 0800 Haywards Heath Tel: 0161 839 2400
Tel: 01273 207 261
• industrial Tel: 01444 415501 Sutton
Derby Tel: 020 8770 0221 Ireland
Bristol
• insurance Tel: 01332 206666 Hemel Hempstead
Tel: 01179 266 167
Tel: 00 3531 679 3160
Tel: 01442 212223 Uxbridge
Ipswich
Tel: 01895 253552 Carlisle
NORTH EAST & NORTH Tel: 01473 287995 Hemel Hempstead Industrial
Tel: 01228 596 300 Kelly Services Head Offices
Tel: 01442 257755 Victoria
Bradford Leicester
Tel: 020 7630 5133 Central London UK Head Office
Tel: 01274 393309 Tel: 0116 247 0445 High Wycombe
Tel: 020 7833 0865 Tel: 020 8481 1200
Tel: 01494 441100 Watford
Bradford Industrial Leicester Insurance
Tel: 0116 254 5420 Tel: 01923 223303 Derby Ireland Head Office
Tel: 01274 738700 Horsham
Tel: 01332 204 180 Tel: 00 3531 6793111
Northampton Tel: 01403 241366
Halifax SCOTLAND
Tel: 01604 621122 Docklands Global Head Office
Tel: 01422 344 477 Maidstone
Aberdeen Tel: 020 7512 0780 Tel: 001 248 244 4192
Nottingham Tel: 01622 686333
Leeds Tel: 01224 620910
Tel: 0113 246 1081 Tel: 0115 941 0100 Milton Keynes Gloucester
Tel: 01908 235363 East Kilbride Tel: 01452 383 330 www.kellyservices.co.uk
Nottingham Industrial
Leeds Industrial Tel: 013552 79977
Tel: 0115 948 1020 Liverpool
Tel: 0113 243 2277 Reading www.kellyservices.ie
Tel: 0118 957 2333 Tel: 0151 227 5450
Peterborough Edinburgh
Newcastle
Tel: 01733 315533 Tel: 0131 220 2626 Maidstone
Tel: 0191 230 1177 Redhill
Tel: 01737 773781 Tel: 01622 686 333
Solihull Glasgow
Newcastle Industrial
Tel: 0121 704 1366 Tel: 0141 353 3253 Manchester
Tel: 0191 230 2120 Slough
Tel: 01753 552233 Tel: 0161 839 1615
Wolverhampton
Sheffield Glasgow Industrial
Tel: 01902 312888 Milton Keynes
Tel: 0114 279 6577 Southend Tel: 0141 248 9234
Tel: 01702 330990 Tel: 01908 235 363
York SOUTH WEST WALES
Staines Newcastle
Tel: 01904 654538 Basingstoke
Tel: 01784 449525 Cardiff Tel: 0191 230 1177
Tel: 01256 333500
Tel: 029 2022 2588
NORTH WEST Tunbridge Wells Sheffield
Bournemouth Tel: 0114 279 6577
Tel: 01892 512872 Newport
Bolton Tel: 01202 200950
Tel: 01633 220004 Southampton
Tel: 01204 361603 Worthing
Bristol Tel: 023 8071 0594
Tel: 01903 821163
Bolton Industrial Tel: 01179 266166 IRELAND
Tel: 01204 366999
Exeter Cork
LONDON INNER & OUTER
Tel: 0035 321 427 4700
Kelly Engineering Resources
Carlisle Tel: 01392 427 666
Tel: 01228 596300 Bishopsgate Birmingham Engineering/Automotive
Gloucester Dublin - Grafton Street Tel: 0121 632 2290
Tel: 020 7377 9898
Liverpool Tel: 01452 383 330 Tel: 00 3531 6793111
Tel: 0151 227 1806 Croydon Newcastle Engineering
Plymouth Dublin - Tallaght Tel: 0191 261 0919
Tel: 020 8680 8362
Tel: 01752 222 909 Tel: 00 3531 4627100
Liverpool Industrial Stockport Engineering
Tel: 0151 227 4427 Southampton Docklands
Tel: 0161 480 9820
Tel: 020 7512 0220
Tel: 023 8023 5835 Dedicated Permanent
Manchester Deansgate Stockport - Food and Drink
Tel: 0161 832 1960 Southampton Industrial Fenchurch Street Branches
Tel: 0161 429 9853
Tel: 023 8023 7200 Tel: 020 7480 6367
Hammersmith Bristol
Manchester Industrial
Swindon Tel: 020 8600 7800 Tel: 01179 349400 Kelly Financial Resources
Tel: 0161 833 3808
Tel: 01793 488960
Harrow Glasgow London
Stockport
SOUTH EAST Tel: 020 8861 4666 Tel: 0141 331 9000 Tel: 020 7836 3765
Tel: 0161 474 7080
Warrington Brighton Holborn Leeds Manchester
Tel: 01925 242420 Tel: 01273 207 261 Tel: 020 7242 1832 Tel: 0113 243 3481 Tel: 0161 839 1953
Warrington Industrial Crawley Kingston Manchester Cross Street South & South East
Tel: 01925 241414 Tel: 01293 560996 Tel: 020 8549 5046 Tel: 0161 834 1008 Tel: 01293 611 64
