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Train-the-Trainer

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					TM121-Train-the-Trainer
June 10, 2009
Presenters
   Rachel R. Medina
    LSNTAP
Objectives for Today
   Introduction: How do we learn?
   Highlight insights from LSC & LSNTAP
    Tech Surveys
   Learn how to assess technology skills
   Reveal practical solutions for putting a
    training program in place
Section 1:
How do we learn?
Why talk
 about
learning
 styles?
THE TRADITIONAL
ABBREVIATED VIEW OF
LEARNING STYLES




Audio          Visual   Tactile
Moving beyond the traditional
concepts…
True or False?
   All youth are digital natives
    ◦ FALSE
   Digital natives share a common culture
    ◦ TRUE



 For more information on the topic of digital natives
   visit the Berkman Center for Internet & Society:
  http://cyber.law.harvard.edu/research/digitalnatives
         Digital Natives vs. Digital Immigrants
             Native                   Immigrant

•   Twitch Speed           •   Conventional
•   Parallel Processing    •   Linear Processing
•   Random Access          •   Linear Thinking
•   Graphic First          •   Text First
•   Connected              •   Stand Alone
•   Active                 •   Passive
•   Payoff                 •   Patience
•   Fantasy                •   Reality
•   Technology=Friend      •   Technology=Foe
Section 2:
LSC and LSNTAP Survey Highlights
Insights from LSC Survey
Training
      Only 61% of grantees reported
       conducting a periodic
       organization-wide assessment of
       training needs.
      At least annual training for
       program staff was reported by 85
       to 90%
      At least annual training for IT staff
       was reported by 53 to 67%.
Insights from NTAP Survey
Training
      Vast majority of programs are
       offering fewer than 3 tech
       trainings per year.
               Training Frequency



                                    <3
                                    3 to 10
                                    more than 10
                                    Ongoing/All Year
  Insights from NTAP Survey
 Training
           Internal tech trainings not
            addressing basic needs
                               24%




 6%




Orgs Reporting Advanced Word   Orgs Reporting Advanced Word
Processing Training            Processing Training is Needed
LSC Baselines


                         Training &
        Assessment
                          support



        Effective use       Take
              of        advantage of
         technology       national
          to deliver      training
           training       venues
LSC Baselines - Assessment

           Organizationwide




              Individual
LSC Baselines – Training & Support
                All       Attorneys
 IT Staff
             Personnel    & Admins

                           Substantive
  On-going     Systems
                              Law

  Maintain
               Software    Legal Skills
  Capacity

                            Policies &
                           Procedures
LSC Baselines – Effective Use of
Technology to Deliver Trainings
LSC Baselines – Effective Use of
Technology to Deliver Trainings
              On-Demand Packages Encouraged

   On-Line                DVDs                Podcasts


                  Resources Encouraged

    Legal Meetings            National Trainings (LSNTAP)



                  Other Options Include:
   Intranet               Wiki             Google Site
Section 3:
Conducting Assessments
Assessing the Individual
 Determining        Determining
 competency           needs
• Something       • Something
  you do before     you do to
  you hire          maintain
  someone           competency
                    in existing
                    employees
Wait…before you assess…
   Identify skills needed for
     each job description




   Rank the skills as to their   Prioritize
         importance               training



     Assess / take survey
  Job Description/Skills Matrix
Litigation Paralegal       Rank          Suggested Training
                           1-immediate   in-person formal
                           2-w/in 2      online
                           months        recorded training
                           3-this year   written tutorial
                                         schedule time with buddy
                                         or resident expert
CMS Skills:
 1.                             3        written tutorial
 2.                             2        online
MS Word
 1. Table of Authorities        1        recorded training & time
                                         w/resident expert
 2. Mail Merge                  3        written tutorial
E-mail & Calendaring            1        In-person formal on __ (date)
Determining Needs
   A varied approach may be necessary

                       Annual Formal
                          Survey

                        Electronic
                      Suggestion Box

                         Voluntary
                          Quizzes
Setting up a simple
survey in Google Docs
Section 4:
Training Program Strategies
      Random Thoughts From Around the
      Web…
                           “Plain digitized text on
                         screen with image, colour,
      “I am a Digital    and some interactivity will
 Immigrant and even I    not work with the Digital
  cannot stand when I    Natives…we need to be
  am forced to attend    more creative…Wikis,
    boring classroom      Podcasts,Video, [and]
lectures on how to use   SecondLife can be used to
   a Software tool…”     give Digital Natives a rich
                            learning experience.”
   It should not be assumed that an
 instructor is “delivering the message,
          skills, instruction…
Through facilitators…[like blogs, RSS
readers, IM, twits] we are not waiting
around for people to create content.”


               “…use an approach that would cater to the
               needs of both [natives & immigrants]….the
             course must give ample possibilities to explore
               and learn. The course must also have ample
            guidance and instructions for someone who will
              not be comfortable learning on his/her own.”
Training
   Subject matter?
    ◦ Prioritize from assessment tools

   Trainer? What trainer?
    ◦ Develop “specialty” persons from within the
      staff
Training
   Venue & Length:
    ◦ Formal Venues:
      In-person training sessions
        Job orientation or new system or software orientation
      Online sessions:
        Suggest NTAP trainings for employees
        Use Legal Meetings to record short clips
      Wiki, Basecamp, or Google Site:
        Tips for each category of software or technology
         – sections to be developed by specialty persons
Training
    ◦ Informal Venues (one-on-one assistance):
       Buddy system
       “Resident Experts”
       NTAP Help Desk


Why is providing access to quality one-on-one assistance crucial?

 1. One-on-one assistance is often needed when obtaining the
      knowledge is relevant to immediate work at hand.

 2. A higher degree of learning is likely to take place when the
                     material is relevant.
So you’ve decided to have an in-
person session….now what?

   Ratio of time allotted for information to
    time allotted for practice should be 30:70

   Don’t plan to cover more than 3 things!
Things to think about when
preparing your training program…

Staff /Skill Profile
 Who is the target audience? What are
  their skills and motivation level?
 What training has staff requested?
 What is specific, observable data that
  indicates that training is needed?
Things to think about when
preparing your training program…
Agency Training Systems
 In the past, how has training been
  delivered? On a scale of 1-5, how
  successful would you say past training has
  been?
 What is your budget for training? Is it
  flexible? Are you raising money for
  training?
 How do your staff learn best?
Things to think about when
preparing your training program…
Training Objectives
 What areas of inefficiency do you have as
  a staff that training could improve?
 What do you want to be
  included/covered in the training?
 If training was successful, what
  would be the outcome?
 What is the problem/need to be
  addressed through training?
Things to think about when
preparing your training program…
Training Logistics
 Do you have time allocated for
  organized technology training for
  your staff?
 By what date do you want staff to be able
  to use software, systems, etc.?
 Do you have someone on staff who could
  deliver training? Do you know of other
  nonprofits who could recommend a
  trainer or a class?
Resources – Learning Styles
   Learning Style Self-Assessments:
    ◦ http://www.ldpride.net/learning-style-test.html
    ◦ http://adulted.about.com/gi/dynamic/offsite.htm?zi=1/XJ&sdn=ad
      ulted&cdn=education&tm=199&f=10&su=p897.4.336.ip_&tt=2&
      bt=0&bts=1&zu=http%3A//agelesslearner.com/assess/learningstyl
      e.html

   Adult Learners:
    ◦ http://honolulu.hawaii.edu/intranet/committees/FacDe
      vCom/guidebk/teachtip/adults-3.htm
Resources - Assessment
   Microsoft’s Assessment tools/quizzes:
    ◦ http://office.microsoft.com/en-us/help/FX100485331033.aspx

   LSNTAP Microsoft Word
    Self-Assessment:
    ◦ http://spreadsheets.google.com/a/lsntap.org/viewform?hl=en&for
      mkey=clpObWxEQV92MktrLVdLTmdmWlBndVE6MA..

   Construct your own quizzes
    ◦ Helpful tips regarding formulating questions:
      http://www.nwlink.com/~donclark/hrd/isd/develop_test.html#tes
      t_types
Resources – Technology Training
   Check out the LSNTAP Tech Library:
    ◦ http://lsntap.org/techlibrary
   Other Microsoft Tips:
    ◦ http://wordprocessing.about.com/
    ◦ http://spreadsheets.about.com/
Resources - Planning
   Training Resources:
    ◦ http://www.techsoup.org/learningcenter/traini
      ng/archives/page10100.cfm
   Training Needs Planner:
    ◦ http://www.rttworks.com/images/downloads/T
      rainingNeedsPlanner.pdf
Don’t forget to complete our survey 

THANK YOU

Rachel R. Medina                 rachel@lsntap.org
Training Coordinator
LSNTAP

				
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