FAQ

Shared by: wuzhengqin

Tags

Stats

views:: 2
posted:: 2/12/2012
language:: English
pages:: 5

Public Domain

Document Sample

FAQ'S FOR TEST ADMINISTRATORS (CAFÉ HOST)
Category Event Franchisee FM/BM
1. Report to Control room and ensure that Control room is
In all locations other than Chennai: aware of the outage.
1. Call Control room and report outage schedule 2. Discuss the outage duration and create schedule of exams
2. Schedule and run exams on backup power (min 2 that will have to be conducted using backup power.
hrs) till power supply is restored. 3. Have the batteries checked up to ensure that they will take
3. If backup power is drained before supply is the load for 2 hours
In case a power Shutdown has been declared in a restored, then call control room / FM for further 4. Call local electricity board to find out when the power is
particular locality/city for the day on which the exam is instructions. likely to be restored.
Café related scheduled, what needs to be done? 6. Keep Franchisees updated about the latest plan

If the power Fails for more than 2 hours, so that the
UPS backup is not sufficient enough for the next shift,
Café related what steps need to be taken? As above As above
1. Is there any spare PC in the cafe? If yes, assign it
to the candidate.
2. If no, then request the candidate to appear in the
next shift.
3. Talk to your PC vendor to correct the PC
problem. 1. Ensure that the affected candidate is not kept waiting
If a permanent PC problem occurs while the candidate 4. Call up control room and inform . beyond the next shift.
is giving an exam, and there are no spare PCs 5. In the next shift, use "restart exam" option to 2. Ensure that franchisee talks to PC vendor immediately to
available during that shift, what should the café host ensure that a total of 2 hours only is given to the correct the PC problem
Café related do? candidate. 3. Check every hour to ensure that it is rectified ASAP.

1.Other browsers should not be permitted in the 1. You should ensure that the posters are outside every café.
café while exams are being conducted. 2. In case of any complaint of other browsers being present
2. Ensure that there is a poster outside the café alongwith the test candidates, café will be on Red list with a
informing about the exam and regret inconvenience. strong disciplinary action.
If there are browsers using the cafe before the start of 3. The poster can be downloaded from the IWFR 3. Even if there is only 1 candidate , no browser is permitted.
Café related the exam or in between shifts messaging system 4. Call up control room and report in case of any violation

1. Please ensure that adequate stocks of cartridges
and paper is kept before the commencement of the
exam. The likely volume expected is about 30-35
sheets per day of exams.
2. Ensure that all the printers are in working order
3. In case of printer problems / or cartridge / paper
If there is a problem with respect to the printer such as stock outs still ocuring, take the saved results on a
paper shortage, cartridge problem or any other floppy and go to a nearest cafe / photocopier where
situation in which the candidate is not able to take a a working printer is available and take the printout.
Café related print out, what needs to be done? 4. Inform control room

1. Assign PCs to the candidates on a first come
basis.
2. Give extra candidates an option to appear in a
later shift. If the candidate agrees to come later, call
the control room and inform the membership id and
the slot the candidate would now be appearing for.
This is of utmost importance since changes in
the backened needs to be made.
3. In case there are extra candidates in the 3rd shift
If all the candidates scheduled for the exam appear in also, run the 4th shift after confirming with control
Candidate relatedthe café, what needs to be done? room.
FAQ'S FOR TEST ADMINISTRATORS (CAFÉ HOST)
Category Event Franchisee FM/BM
1. Talk to the candidate and ask him / her to stop
doing the same.
2. Log in as TA and fill up document "format F" by
clicking on the button with the same name.
3. If the candidate persists using unfaior means - do
not allow the candidate to continue for the
remainder of the exam and ask him / her to leave.
4. In case the candidate uses force in appearing for
the exam, allow him, but inform control room once
What steps need to be taken if the candidate is the exam is over and fill in the format F for
Candidate relatedcaught using unfair means? reference.
1. Do not allow the candidate to appear for the
exam.
2. Login as TA and fill up "format A" by clicking on
the button with the same name and in the spaec
In case the candidate appears at the café without a provided, mention the reason for not allowing the
valid admit and/or membership card, what step does candidate.
Candidate relatedthe café host need to take? 3. Inform Control room
1. Do not allow the candidate to appear for the
exam, if the candidate is late by more than 15
minutes after the start of the exam.
2. Login as TA and fill up "format A" by clicking on
the button with the same name and in the space
provided, mention the reason for not allowing the
If the candidate appears late for the exam, what steps candidate.
Candidate relatedneed to be taken by the café host? 3. Inform Control room

Cafe host : call Customer Care number and contact
control room in Chennai. List of numbers attached. In case escalated - check with control room. Escalate if
Network related What happens if there is a network failure? In case numbers are unreachable call up FM / BM required, and follow up on status

If there is a problems with the Café Host being able to 1. Contact the control room immediately.
Network related login to the system, what needs to be done? 2. Follow instructions as given

1. Call control room and report
In case the application is slow, what step does the 2. Follow up from time to time if problem persists
Network related café host need to take? and no resolution has been done yet.
1. Try restart by follwing exactly the same
procedure as given to you in the booklet.
2. In case problem persists, contact control room in
chennai.
3. Control room will inform you once the problem
has ben resolved. Restart exam after that
4. In the meanwhile assure the candidate that he /
she will get his total 2 hours, and whenever the
In case there are problems with restarting the exam, exam restarts, the full balance time will be alloted to
Test related what needs to be done? him
1. Report about the issues to Control room.
In case the earlier shift extends into the later shift 2. Co-ordinate with control room to fix the delay
because of reasons like too frequent restarts, or period and inform the candidates AS ADVISED by
Test related frequent power cuts etc., what needs to be done? control room.
FAQ'S FOR TEST ADMINISTRATORS (CAFÉ HOST)
Category Event Franchisee FM/BM

1. Teach the candidate on how to use the mouse,
how to open the site, log in and how to click on the
radio buttons to record the answer.
2. In any case, do not tell any answers or help the
candidate in actually answering the questions.
What happens if the candidate is unfamiliar with the 3. In case the candidates are still uncomfortable,
Test related PC? ask him to get in touch with Birla Sun Life.
1. Call control room and report
If the candidate is not able to log in using his 2. Follow up every 10 minutes till problem persists
Test related membership id and password? and no resolution has been done yet.

Universal Access Number
City PSTN - Customer Care Nos. UA Number
Bangalore (080) 2289607/2284070 1901 33 7439
Calcutta (033) 22106065 1901 33 7439
Chandigarh (0172) 614730 1901 33 7439
Chennai (044) 22540865 1901 33 7439
Cochin (0484) 2384417 1901 33 7439
Coimbatore (0422) 2210830 1901 33 7439
Delhi (011) 23323789 1901 33 7439
Hyderabad (040) 27898126/27893198 1901 33 7439
Lucknow (0522) 2207098 1901 33 7439
Mumbai (022) 24363973 1901 33 7439
Pune (020) 6051090 1901 33 7439
Trichy (0431) 2401070 1901 33 7439

UA Numbers cannot be accessed from Mobiles.All are requested to dial 2 after dialing UA number for contacting control room.

Only UA Number is to be used for all escalations.This is meant only for exam related help.

Exams Schedule

Batch No Reporting Time Actual Exam Time Exit Time
1 3.30 Pm 4.00 pm to 6.00 pm 11.15 am
2.00 pm
4.45 pm
Universal Access Number
City PSTN - Customer Care Nos.
Bangalore (080) 2289607/2284070
Calcutta (033) 22106065
Chandigarh (0172) 614730
Chennai (044) 22540865
Cochin (0484) 2384417
Coimbatore (0422) 2210830
Delhi (011) 23323789
Hyderabad (040) 27898126/27893198
Lucknow (0522) 2207098
Mumbai (022) 24363973
Pune (020) 6051090
Trichy (0431) 2401070
sal Access Number
UA Number
1901 33 7439
1901 33 7439
1901 33 7439
1901 33 7439
1901 33 7439
1901 33 7439
1901 33 7439
1901 33 7439
1901 33 7439
1901 33 7439
1901 33 7439
1901 33 7439