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					 Draft amended renewal policy to support TFS funding bid on 31st July
                                2008.
                    The East London Renewal Partnership
                          Renewal Policy 2006-09


                                             Part 1

        Management of the East London Renewal Programme
1.0 What is the East London Renewal Partnership?
The East London Renewal Partnership (“ELRP”) has attracted funding from the London Housing
Board to enable ELRP to provide services and financial support to private sector housing investment.
Funding is provided for 2 schemes – one to increase the number of vulnerable residents living in
homes that comply with the Decent Homes Standard, the other to reduce the number of empty
properties in the sub-region. LB Newham Council has been appointed to act as Lead Authority for
and on behalf of the ELRP, which comprises of the Corporation of London and the London Boroughs
of Barking and Dagenham, Hackney, Havering, Newham, Redbridge, Tower Hamlets and Waltham
Forest. The Corporation of London has agreed to waive its entitlement to funding under the scheme,
but continues to have a place on the management steering group. The policies that follow are
therefore currently only applicable to the other 7 partner Boroughs.

1.1 Management structure
The funds are administered by the East London Housing Partnership Board (ELHP) comprised of the
Directors and Cabinet Members for Housing in each of the partner Boroughs. They have nominated
private sector officers in each partner Borough to a steering group of the East London Renewal
Partnership, which has agreed this policy. They meet on a 3 monthly basis to approve quarterly
returns to the London Housing Board and to modify the policy to best ensure all funds are spent and
programmed outcomes achieved. Within any quarterly period the ELRP co-ordinator may propose
amendments to eligibility only if notified to all members of the steering group to meet programme
objectives. Bids invited or payments due under such proposed amendments to the programme are
reviewed by the steering group at its subsequent meeting when payment can be authorised.

The largest part of the programme is to minimise fuel poverty and reduce excess winter cold deaths
through providing efficient heating systems and improved home insulation to vulnerable residents.
This is administered by East London Warm Zone in agreement with each of the partner Boroughs
within eligibility rules agreed by the steering group. East London Warm Zone provide a quarterly
report on progress to the steering group.

The following sub-groups make recommendations on the management of other parts of the
programme;
 The private rental sector sub-group (currently focussed on HMO Licensing co-ordination)
 The thermal comfort sub-group that manages the thermal comfort programme and reports to
 The decent homes/ equity release sub-group that manages the income maximisation service and
   non-thermal comfort aspects of the decent homes programme
 The empty property officers sub-group that manages the empty property programme

They hold meetings at minimum every 3 months to make recommendations to the steering group on
the management and amendment of sub-regional programmes.

Each of these groups meet as required to exchange good practice, to propose amendments to the
sub-regional policy and approve individual Borough delivery plans where they are required by the
East London policy. The ELRP steering group comprises private sector managers from each of the


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partner Boroughs and therefore has the same delegated authority to make decisions that they have in
their own Local Authority, provided those decisions are reported to the ELHP Board. They agree
where that Board needs to be directly involved in decision making and ensure appropriate
involvement occurs.

The dates of the pre-set meetings for 2008 – 09 are set out below.
Dates         Thermal comfort         Empty properties        Decent homes           Steering group
1st quarter 12th June 2008            5th June 2008           29th May 2008          21st July 2008
 nd               th                     rd                     st
2 quarter 18 September 2008 23 September 2008 1 October 2008                         14th October 2008
 rd             rd                       th                        th
3 quarter 3 December 2008             11 December 2008        17 December 2008       14th January 2009
4th quarter 4th March 2009            11th March 2009         18th March 2009        14th April 2009
The meetings of the landlord sub-group follow the needs of HMO licensing co-ordination and are
convened by the London Borough of Hackney. Generally they meet more frequently than quarterly
and all groups convene additional meetings as these are required.

1.2 Purpose of renewal policy
The Regulatory Reform (Housing Assistance) (England and Wales) Order 2002 placed a duty on
every Housing Authority to publish a renewal policy setting out the rules it follows in providing financial
assistance to private sector residents. Residents can then challenge decisions inconsistent with that
published policy. Since ELRP is not a housing authority it is under no obligation to publish such a
policy, but does so in order to assist partner Boroughs in determining their own policies and to ensure
the rules for the support it provides are open to scrutiny.

1.2.1 Location
The renewal policy is subject to change by the ELRP steering group to ensure capital funds are spent
and scheme outcomes achieved. The rules applicable are those current when an application for
funds is received. This document is intended to be publicly available.

1.3 Policy structure
The renewal policy is structured around the 2 key funding streams from the London Housing Board
that support;
 Decent homes for vulnerable residents
 New homes from empty properties.

The policy for each funding area is set out in Parts 2 and 3 of this document respectively.

Following the successful delivery of the 2004/ 06 programme by the end of March 2007, both the
empty property and decent homes programmes were reviewed and the findings of those reviews
applied to improve the 2006/ 08 programme. Subsequent amendments were introduced to ensure all
budgets were spent after the GLA warned that unspent budgets would be deducted from 2008/ 09
allocations.

Government guidance on housing renewal policies suggests they should set out their contribution to
strategic aims and to local housing strategies, the resources available to support them, and the types
of assistance available. For each type of assistance that is listed it suggests a policy should indicate;
 Eligibility
 Determination of levels of assistance
 Fees charged and subsidies provided
 The process of application
 Conditions of funding
 Future changes of eligibility and levels of support.




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The policy concludes with consideration of administrative arrangements for the payment of the grant,
the complaints procedure, and details of regional and sub-regional performance management. Lastly,
it lists current initiatives and reviews that might alter the renewal policy to introduce new types of
assistance.

1.4 Strategic aims
All renewal funds from the Department of Communities and Local Government, other than Specified
Capital Grant contributions to Disabled Facility Grants, are now administered by the Greater London
Authority. Its goals in the administration of those funds are set out in the London Housing Strategy.

In support of the strategy it determined that the funds would be used to support just 2 programmes as
follows:-
 The achievement of government targets to reduce the percentage of vulnerable residents living in
    non-decent private sector homes.
 The provision of new homes from private sector empty properties or redundant commercial
    premises that have been empty for longer than 6 months.

This funding programme has now been extended to run until March 31st 2009

1.5 Local housing strategies
The East London Housing Partnership made extensive comments on the London Housing Strategy
and these addressed a number of elements of the private sector renewal proposals. It also
expressed concern that the funding criteria were overly restrictive and unrealistic. Although these
criteria were partially relaxed, ELHP still consider they have reduced the ability of partner Boroughs to
address government priorities and local needs.

ELHP has sought to overcome the restrictive criteria established by the London Housing Board for
2006/ 08, by establishing as wide a range of funding streams as it is permitted and is conducting
ongoing research to identify the barriers to effective use of the funds that still need to be removed.

The ELHP Board meeting on 24th April 2006 approved the allocation of funds between partner
Boroughs as follows:-
 The Decent Homes budgets be allocated on the basis of the total cost of achieving private sector
   decent homes for vulnerable residents in each Borough as modelled by BRE
 The empty property budgets will be allocated on the basis of the number of private sector homes
   based on Council Tax records and social housing data drawn from HIP returns.

A damping factor on this changed basis for allocating empty property funds for 2006/ 07 reduced its
impact on individual Boroughs.

Payments are, wherever possible, based on outputs and funds re-allocated away from Boroughs that
cannot meet output targets and spend. If Boroughs failed to spend the funds within the rules
established for the sub-region, unspent funds are re-allocated towards Boroughs that had been able
to achieve or that have exceeded planned programmes.




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On this basis the gross budgets for the full 3 years including programme management and facilitation
costs are shown in the table below. The GLA has advised that budgets for 2008/ 09 will remain at
their 2007/ 08 levels as indicated in the final column.

                                                   06/07 budget     07/08 budget 08/09 budget
          Decent homes budgets      Indices                (£'000s)        (£'000s)     (£'000s)
          Barking & Dagenham             13.26                 £444            £444         £444
          Hackney                        13.26                 £444            £444         £444
          Havering                       12.48                 £418            £418         £418
          Newham                         19.49                 £653            £653         £653
          Redbridge                      14.04                 £470            £470         £470
          Tower Hamlets                  11.50                 £385            £385         £385
          Waltham Forest                 15.98                 £535            £535         £535
                              Total                          £3,350          £3,350       £3,350

                                                   06/07 budget     07/08 budget 08/09 budget
          Empty property budgets     Indices               (£'000s)        (£'000s)     (£'000s)
          Barking & Dagenham              10.03                £169            £169         £169
          Hackney                         10.18                £227            £172         £172
          Havering                        18.39                £249            £311         £310
          Newham                          14.80                £284            £250         £250
          Redbridge                       19.14                £268            £323         £323
          Tower Hamlets                   11.28                £226            £191         £190
          Waltham Forest                  16.17                £261            £273         £273
                               Total                         £1,685          £1,690       £1,688

1.6 Types of assistance

The programme of assistance currently offered and its management arrangements can be
summarised as follows:-

1.6.1 Decent homes for vulnerable residents programme (% funding set out in bid)
Borough allocations for spending on thermal comfort work are intended to be fixed as two-thirds of
total budgets, but Boroughs do have flexibility to vary spend of the remaining one third between
support for equity release and for handyperson services and hazard removal assistance. Since
thermal comfort work is area of support falls far short of identifiable need it is used to “mop up”
underspends on the remaining schemes. Any reallocation is based on the original Borough needs
index in sharing out the underspends. This rewards those Boroughs who have made best use of the
non-thermal comfort budgets offering an incentive to offer the comprehensive support services to
vulnerable private sector residents. .

Thermal comfort works (67%)
(Works to be managed by our Decent Homes Support Service contractor in agreement with individual
Boroughs and progress reported direct to the ELRP thermal comfort sub-group).

    Standard takes all reasonable steps to remove HHSRS excess cold Category 1 hazards.

    All completions from the 2006/ 09 scheme will be inspected to check how many have outstanding
     category 1 HHSRS hazards. The inspections will identify where further work is needed to support
     Local Authorities’ statutory duties for support from the non thermal comfort funding streams.




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    The sub-region continues to work with government Warm Front contractors to ensure remaining
     hazards are removed once thermal comfort works are done to the lower standards operated by
     the government scheme.

    Phased expansion of the thermal comfort programme will ensure works quality is not
     compromised.

    Since April 2007 Boroughs have been able to use some of their thermal comfort budgets for such
     work to support top up grants to vulnerable residents for Warm Front schemes where the value of
     the work exceeds the maximum available budget provided by the scheme.

Income maximisation and financial coaching to support home maintenance works (27%)
(Programme managed by decent homes sub-group)

    A Financial Capability Coaching service has been developed with Fair Money and other
     appropriate partners, through the expansion of the current benefit maximisation service provided
     through ELRP funding by DABD Advice.

    Support for leaseholders is available to other partner Boroughs and to East London ALMOs and
     RSLs.

    During 2006 an independent survey of completed Warm Front and Warm Zone cases found that
     in the majority of cases the cost of remaining works to either remove hazards or attain the decent
     homes standard was below the minimum value available through equity release loans. In support
     of Boroughs duty of care to residents, the sub-regional programme was amended to provide
     funding for;

        Handyperson services for private sector clients subject to the receipt of supporting
         documentation on the capital value of the works completed and the client profile of those given
         assistance.

        Hazard removal grants programmes, previously only available for landlords, for the removal of
         a range of those category 1 hazards identified to occur most commonly by the survey.

Landlord Grants (7%)
(Managed by decent homes sub-group)

    The thermal comfort programme set out above does include works on tenanted properties across
     the whole sub-region funded from the thermal comfort budget.

    Landlords accredited with the London Landlord Accreditation Scheme may apply for an
     inspection to obtain funding for such work if their properties are rented to eligible vulnerable
     clients.

    Landlords are eligible for hazard removal grants, listed above, when tenants are on qualifying
     benefits.


1.6.2 Empty homes programme (% funding set out in bid)
(Managed by the empty property sub-group))

The bid for this programme proposed a funding split of
 Town centre work – 25%
 Residential voids – 25%


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    Sub-regional joint working - 5%
    Enforcement support – 45%

The Town Centre work supports sub-regional priorities to revive town centres as a focus for the
considerable expansion of housing in the sub-region over future years. The support for empty
residential voids addresses the shortage of large family units within the sub-region. However, the
sub-region is concerned that a number of Boroughs lost part of their entitlement to 2004/ 06 funding
because they lacked capacity to support such work. The bid for 2006/ 07 therefore envisaged 50% of
funds being used to support expansion of that capacity. Work is still in progress in this area since
recruitment has provided difficult when long term funding remains uncertain. In July 2007 the ELHP
Board approved the appointment of a sub-regional empty property programme co-ordinator to;
 Develop an East London empty property website to signpost clients and officers to local initiatives
    and national sources of assistance, so that every Borough fulfils its support and advice role.
 Develop and apply sub-regional standards for the identification of empty properties.
 Provide specialist support for enforcement in particular back up advice to Borough legal teams as
    they seek to establish new enforcement procedures around EDMO and CPO work.
 Manage the select list of contractors being procured to support IMO/ FMO/ EDMO/ CPO works by
    partner Boroughs.
 Support partnership officers and RSLs in applying for Housing Corporation funding to use private
    sector voids to provide new social housing.
 Monitor the spend of sub-regional funds in partner Boroughs and assist then in the development
    of comprehensive empty property programmes.

That officer is currently being recruited. Partner Boroughs are working together to develop effective
recruitment and delivery packages, but these depend to a large part on long term funding support.
Comprehensive empty property intervention can take some years to deal with the worst “no roof, no
owner” properties which provide genuine new housing supply.




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                                                 Part 2

                     Decent Homes for Vulnerable Residents

2.1. Lessons from the 2004/ 06 programme
The sub-region success in delivering promised bid outputs from the 2004/ 06 programme was only
achieved through active management to address areas of failure. These have informed a review of
the 2006/ 08 programme to ensure it achieves similar success.

2.1.1. Support for equity release
In 2004/ 06 take-up of Houseproud loans was generally low and partner Boroughs simply lacked the
staff resources to support a scheme where the support required was disproportionate to investment
achieved. To address these concerns in 2006/ 08 the following steps have been taken;
 Previous financial support levels for technical surveys to support novel funding sources has been
    maintained and will be used to commission such work from independent surveyors where
    Boroughs lack capacity to do the work themselves.
 The sub-region will no longer put out general publicity for Houseproud believing that Borough
    referral routes are better able to identify clients in genuine need of assistance and are more likely
    to be supported by Borough Officers.
 Boroughs will prioritise clients known to need major works and assessed to be likely to use their
    own resources to carry out such work.
 Such clients will be referred to a specialised team of Financial Capability Coaches (FCCs) who will
    assist them to decide the best way to pay for the repairs they need. The FCCs are funded by the
    sub-region and accredited by Fair Money who provide backup, independent financial advice and
    access to a database of mortgage products.
 Sub-regional financial support for the cost of setting up loans will be provided at a standard level,
    irrespective of which loan provider is chosen by the client.
 Houseproud take-up was highest through the Tower Hamlets programme to assist “right to buy”
    leaseholders. This service will be advertised and other Boroughs with substantial numbers of
    social housing flats within their Decent Homes programmes will be encouraged to introduce
    similar schemes of support.

These initiatives, believed essential to sustain support for equity release within the sub-region, will still
not reduce its cost to the programme. GLA Officers charged with monitoring the scheme have been
warned that according to the most optimistic projections, each loan achieved is likely to cost the sub-
region in excess of £8,000, compared with the £2,000 per unit set by the bid criteria.

2.1.2 Thermal comfort programme
The overall success of the 2004/ 06 scheme can be attributed to the levels of investment and
leverage generated by the Thermal Comfort programme, through which, homes were improved at an
average cost to the sub-regional funds of £700 per case. A survey of completed cases subsequently
found that 75% of those interventions improved homes to meet the Decent Homes standard. Whilst
the funding rules established for the 2006/ 08 programme continue to prioritise support for novel
funding sources such as equity release, they also expand the range of low cost interventions, to
compensate for the high unit cost to sub-regional funds of achieving such investment. As with the
East London Warm Zone programme, such support is for works towards the Decent Homes standard.
It is anticipated that the high percentage who achieve the standard at low unit cost, will balance the
cost to the sub-region of continuing to support equity release. The 2 new programmes are as
follows:-
 Support for private sector handyperson services, able to carry out minor works to assist hospital
     discharge, remove hazards and minor disrepair and do such other works as are required to
     prevent clients being moved to supported housing or hospital.


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    In circumstances where the removal of life threatening hazards exceeds the work that can
     reasonably be carried out by such a service, financial support will be provided to Boroughs own
     schemes to remove such hazards.

Take-up of these funding streams and their application is determined by individual partner Boroughs.
The sub-region has now established arrangements for Warm Zone surveyors to identify remaining
hazards once Thermal Comfort works are completed and refer these to Borough officers. Boroughs
are expected to provide the means to remove any life-threatening hazards that remain and the sub-
regional assistance is intended to assist them in doing this.

2.2. The 2006/ 09 programme

ELRP does not believe that those in greatest need can be assisted through reliance on self referral. It
will therefore maintain a proactive programme of visiting homes in the worst areas of housing, to
identify those in greatest need, to maximise benefit take-up and support for thermal comfort
improvements before any ELRP capital investment is made. It will continue to work with health and
social services to develop further referral routes for those in greatest need. Intervention will use
Thermal Comfort works as the initial basis for improving homes, but then further decent homes
failings can be addressed through a combination of financial assistance and support for equity
release.

The London Housing Board require that these funds be spent only to assist vulnerable residents.
This relates to residents in receipt of a disability or income related benefit or credit. ELRP recognise
that those in greatest need, for example in worst fuel poverty, are not necessarily on such benefits.
Within this requirement it has established procedures to prioritise assistance to those in greatest
need. In applying these procedures it has adopted the widest possible definition of qualifying benefits
and credits, which are listed as Appendix 1

2.2.1. Thermal comfort works

Eligibility
The primary means of identifying clients is through doorstep surveys in the areas of greatest poverty,
identified by each partner Borough. Various procedures have been developed to overcome local
barriers to take-up – for example, where private sector need is focused in flatted properties to which
access if difficult – and to supplement this flow of work through referral from health professionals etc..
Individual Boroughs have negotiated supplementary referral procedures with East London Warm
Zone, designed to meet local circumstances. ELRP rules do allow for assistance to be given in the
exceptional circumstances where a client in fuel poverty lives in a home with a SAP rating below 20.
It is extremely unusual for this to happen and those circumstances have not so far arisen.

Assistance is limited to those vulnerable residents who are in fuel poverty. This relates to residents
who are assessed to spend more than 10% of the disposable income on heating their homes.
Boroughs may develop their own strategies to prioritise cases within the requirement, that those who
spend the highest proportion of their disposable income on heating are assisted first.

The sub-region funds the membership fees of all partner Boroughs to the Landlord Accreditation
Scheme, both to encourage landlords to fund their own investment and to increase take-up of Warm
Zone grants in the private rented sector. Generally this sector suffers the lowest levels of energy
efficiency and has the worst take-up of such grant assistance. In all partner Boroughs, accredited
landlords can get eligible tenants to apply for a Warm Zone inspection and the works will be funded
as part of that Borough’s programme.

Determination of levels of assistance




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Works are to a standard set by ELRP, included in Appendix 2, and intended to remove Category 1
excess cold hazards. Replacement of louvred windows is however part of the work included under
other hazard removal support mechanisms since it removes both excess cold and security hazards
and requires specialist contractors.. ELRP assistance is only provided when all government and
industry funded support has been drawn in.

Fees charged and subsidies provided by East London Renewal funds
ELRP commission East London Warm Zone to provide a client assessment service and benefit
advice support to maximise income and entitlement to Thermal Comfort support, as well as scheme
management and development costs. Individual Boroughs traditionally commissioned the capital
works funded through ELRP funds from contractors. East London Warm Zone maximised the
contributions from government Warm Front and industry Energy Efficiency Commitment to the total
costs of works. In six of the partner Boroughs, East London Warm Zone has managed such works
whilst one Borough employs its own scheme manager. Any Borough that chooses to manage such
works using more expensive arrangements is required to fund the difference in costs from its own
resources. Lower cost management systems allow more of the funds to be spent on the works.

Process of application
Arrangements for identifying and supporting vulnerable clients are agreed at local level. These are
primarily based on door to door visits of properties in areas of greatest need, supplemented by
referrals from local government and health care officers. East London residents can phone the East
London Warm Zone freephone number 0800 3897286, to find out the referral routes agreed for their
Borough.

How to apply
Tenants or landlords can contact www.londonwarmzones.co.uk or their local authority to determine
eligibility for support if they feel they are eligible or already receiving disability or income related
benefit and their accommodation does not meet the standards set out in Appendix 2. Local
authorities have a legal duty to eliminate Category 1 hazards in such properties, and this may result in
enforcement action against landlords to achieve standards beyond the availability of grant support.
Funding from the DEFRA Community Energy Efficiency Fund has allowed the sub-region to extend
support to an “able to pay” scheme ineligible for GLA support and details of that scheme are available
on the website.

Grant conditions
Thermal Comfort works must be carried out and supervised by approved ELRP contractors, who will
monitor and report to the ELRP co-ordinator the SAP rating before and after the works have been
completed.

Householder must agree to have the works done.

Private Landlords must give written permission and also agree to;
 Not increase the rent as a result of the grant provision
 Take over maintenance and servicing of the heating system 12 months after installation.

Future changes to eligibility and levels of support.
The London Housing Board required the scheme to achieve an average investment per property
improved of £2,000. However, if this figure is not met, eligibility criteria might have to be restricted.
The sub-region is currently moving to direct commissioning of thermal comfort works. It is currently
procuring a managing agent to provide its decent homes support services. Once they are appointed
ELRP will establish a framework agreement with a panel of heating and insulation works contractors
who will carry out the works identified to be eligible for sub-regional funding. All procurement
complies with EU regulation. Subsidiaries of managing agents will not be allowed to apply for
inclusion on the works panel to ensure work is allocated in a fair and transparent fashion



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In six partner Boroughs, the current managing agent London Warm Zone is also being used to
commissioning and managing such works. Under its arrangements with EDF Energy, all spending of
eligible works (including all the insulation costs) is reclaimed from Energy Efficiency Commitment
funds. Funding is not therefore provided to schemes for insulation works since all scheme
managers are expected to develop similar arrangements.

Warm Zone top-up grants for vulnerable residents unable to afford the top ups required to Warm
Front works have been introduced in some Boroughs and are refunded by the sub-region on receipt
of necessary output data. If this support is to continue a standardised approach may be introduced to
improve the quality of beneficiary data collected and increase Borough management of such schemes
to ensure they are not abused.


2.2.2. Decent homes equity release programme

Eligibility
Financial assistance is provided to Boroughs who support clients in receipt of the benefits and credits
listed in Appendix 1, to achieve improvements to their homes funded by equity release. East London
residents can find out the scope of provision in their Borough by phoning the Borough contacts listed
in Appendix 4.

Determination of levels of assistance
Any equity release product is supported through the scheme, provided it has been chosen by clients
following coaching from the FCC service and completion of monitoring records, demonstrating that
the options available to clients have been fully understood. Fair Money Ltd. provide this monitoring
role as part of the accreditation service provided to FCCs. ELRP sits on its appropriate management
committees.

Details of Borough top up support to equity release is available from contact officers in partner
Boroughs, listed in Appendix 4. Support from ELRP funds is provided regardless of whether any
Borough grant support is provided to clients using equity release. Since there is currently no limitation
on the level of ELRP grant available to individual Boroughs, they determine how best to incentivise
take-up and thereby maximise the contribution they lever in from ELRP funds.

The sub-region ensures that Houseproud loans are available to all east London Boroughs through an
agreement with the Home Improvement Trust that arranges them. They have been particularly
designed for residents who are over 60, have a no-repossession guarantee, have a low limit of £3,000
for the minimum loan value and are available for all properties including “right to buy” leasehold
properties in tower blocks. Clients who choose to use another lender will be assisted with setting up
the loan to an amount equivalent to the set up cost of a Houseproud loan at £700 per loan.

Since December 2007 London Rebuilding Society home reversion loans, otherwise know as property
appreciation loans, developed in partnership with the London Borough of Newham have been offered
in all partner Boroughs. This product is supported by a Treasury Invest to Save grant and believed to
be more generous than any comparable products offered by private sector lenders.

Fees charged and subsidies provided by the East London Renewal funds
 £50.00 is provided to each Borough that visits a client who has indicated they are interested in
   taking up a loan or who has been identified by thermal comfort program surveyors to have
   outstanding serious hazards. The Borough provides priced estimates of the works required to
   attain the Decent Homes standard. The survey form for this work is attached as Appendix 5.




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    £100.00 is provided to each Borough that provides quotations for completion of the works
     specified by the client. The model procedure that Boroughs are encouraged to follow envisages
     this being done once a mortgage application has been submitted.
    £2,000.00 is provided to the host Borough for each loan drawn down from London Houseproud or
     other loan providers to the client’s solicitor if the works are to be supervised by the host Borough
     or its Home Improvement Agency. Alternatively, this funding is released if they transfer their own
     finance (raised for example by their children) into the accounts of a Home Improvement Agency
     engaged to carry out the improvement works.

Process of application
London Houseproud is run by the Home Improvement Trust (HIT) who maintain records of all
enquiries received and their progress. Each quarter HIT provides details of case progress for all the
east London Boroughs. This is used to produce a model claim form for each partner Borough, as
included within Appendix 3. Partner Boroughs must then confirm the accuracy of the HIT records and
input data on the cost of works and levels of investment achieved before payment is made.

Similar requirements will be introduced for loans from other lenders once the first of these is arranged.

Grant conditions
Works are required to support the achievement of the Decent Homes Standard. The information
required on the claim form is necessary to support quarterly returns to the London Development
Agency and is set out in Appendix 3. Boroughs must allow for claims to be audited if required.

Future changes to eligibility and levels of support.
Current reviews of this programme are detailed in Part 4 of this Policy. The introduction of the
Financial Capability Coaching (FCC) service could significantly increase take-up of new funding
sources but it takes time to sort out a backlog of bad debts and consider all the available options for
many clients. The minimum value of commercially available equity release loans is £15,000 and for
the bulk of clients the works required are far less than this. The Home Improvement Trust
Houseproud loans are for as little as £3,000 but are only available to clients who are disabled or over
60.

Each Borough manages its own route of access to the FCC service to promote the most effective use
of the service. In general, clients are first referred through the Warm Zone process to maximise their
benefit income and ensure that the major killer of older vulnerable residetns, excess cold hazards, are
dealt with first. This establishes that a client is willing to allow access to their property for works to be
done and allows their priority for further intervention to be determined by an inspection of the property.

2.2.3. Handyperson Services

Eligibility
Funding for these services was introduced at the beginning of April 2007. Although such services are
intended to support the achievement of the decent homes standard in the private sector, their use to
address other priority needs such as hospital discharge or the prevention of hospital admission is
allowed. Borough Handyperson schemes should include arrangements to prioritise need, whilst
ensuring that serious hazards identified by the inspection programme for completed Warm Zone
works are addressed. The funding cannot be spent on social sector housing, although it is
permissible for Boroughs to part fund the service, so it is able to work across both tenures.

Determination of levels of assistance
Funding is provided, according to a delivery plan agreed with the ELRP co-ordinator, on a 3 monthly
basis in advance, to meet the eligible costs of the service to a value of up to a half of the non-thermal
comfort budget for that Borough. Subsequent payments are released on a quarterly basis, subject to




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receipt of monitoring information on scheme progress, which includes the information required to
support quarterly monitoring returns, as set out in Appendix 3 to this policy.

Fees charged and subsidies provided by East London Renewal funds
Payments for the Handyperson services are for the costs incurred in providing them to private sector
clients up to the value of a half of the non-thermal comfort budget for the partner Borough.

Process of application
Boroughs must agree an implementation plan with the ELRP co-ordinator and submit quarterly
returns to indicate its progress. Any disputes about eligibility for payments will be decided by the
ELRP steering group, as advised by the Decent Homes sub-group.

How to apply
Vulnerable owner occupiers and tenants can contact their local authority grants contact, listed in
Appendix 4, to find out about the Handyperson services operating in their Borough. Local authorities
have a legal duty to eliminate Category 1 hazards in rented properties and this may result in
enforcement action against landlords once a property has been inspected to achieve standards
beyond the availability of grant support.

Grant conditions
Funding to Boroughs is issued on a quarterly basis, in advance, subject to receipt of full monitoring
data on a particular Borough’s scheme for the previous quarter. Monitoring requirements are set out
in Appendix 3 to this policy. Private Landlords must give written permission for works to proceed and
also agree to not increase the rent as a result of any works done.

Future changes to eligibility and levels of support.
The grants are required to meet criteria set by the Mayor of London and may be changed if those
criteria change or to ensure the viability of the scheme.

2.2.4 Elimination of Category 1 hazards

Eligibility
This grant has been introduced to support Boroughs in meeting their statutory obligations under the
Housing Act (2004), to remove life threatening hazards in either owner occupied or rented properties.
In either case, the grants are only available if the residents are “vulnerable” and meet the
requirements set out in Appendix 1. Boroughs can choose to enforce such improvements in the
private rented sector instead of, or as well as, providing grant support to landlords.

Determination of levels of assistance
Funding is provided to remove the hazards listed in Appendix 2 of this report. All partner Boroughs
are expected to revise their grant schemes to properly identify hazards and the cost of removing them
to benefit from such support.

Fees charged and subsidies provided by east London Renewal funds
Initially, indicative limits of £5,000 per unit of single family housing and £3,000 per unit of multiple
occupied housing, have been established. However, these may be waived by the ELRP Co-ordinator
when a Borough programme of works generates an average cost of the support, consistent with
London Housing Board funding criteria. Each Borough is expected to make the most effective use of
funds to address public health priorities.

Process of application
All Warm Zone cases are inspected to identify life threatening hazards and these are referred to
Boroughs to remove those hazards. Boroughs may identify further eligible works through;




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    Advertising the availability of such support and seeking requests for inspections from potential
     clients, health visitors etc.
    Identifying additional works required to address the needs of Disabled Facility Grant (DFG)
     applicants that cannot be funded within DFG funding conditions
    Drawing down funds to support that element of their existing renovation and health related grant
     programme that removes the Category 1 hazards covered by the sub-regional programme.

Forward funding of each phase of works is available from the sub-region if a Borough provides a list
of properties to be assisted and priced estimates of the cost of the works. Further payments may only
be claimed once the Borough provides a subsequent report on the actual cost of the actual outputs
and cost of the works.

How to apply
Vulnerable owner occupiers and tenants can contact their local authority contact officer, listed in
Appendix 4, to find out how these funds are used within their Borough. Local authorities have a legal
duty to eliminate Category 1 hazards in rented properties and this may result in enforcement action
against landlords once a property has been inspected, to achieve standards beyond the availability of
grant support.

Grant conditions
Funding to Boroughs is issued on completion of works eligible under the scheme, as set out in
Appendix 2 to this policy. The requirements for monitoring information adequate to support valid
claims is set out in Appendix 3. Private Landlords must give written permission for works to proceed
and agree not to increase the rent as a result of the grant provision.

Future changes to eligibility and levels of support.
The grants are required to meet criteria set by the Mayor of London and may be changed if those
criteria change or to ensure the viability of the scheme.




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                                              Part 3

              Support for new homes from empty properties
3.1. Background

3.1.1 Lessons from the 2004-06 programme
In common with other east London schemes target budgets were set for each partner Borough for the
2004-06 programme based on a needs index. Boroughs that failed to generate the outputs promised
in the original bid lost money against this budget to those Boroughs that exceeded bid targets. The
2004-06 programme was limited to town centre properties since these;
 Were not being returned to use by existing programmes largely focussed on larger residential
    dwellings intended for private sector leasing as temporary accommodation.
 Provided greatest regenerative impact in existing town centres – a key sub-regional priority within
    the “Vision for the Thames Gateway” commissioned from Anne Power.

For the empty property programme significant re-allocation of funds between Boroughs at the end of
the 2004-06 programme indicated widely differing ability of Boroughs to deliver programmed outputs.
The sub-region commissioned an external study of good practise across the sub-region which found
many Boroughs lacked the resources the implement the empty property strategies they had prepared.
This confirmed the view of the sub-regional steering group in preparing its bid for the 2006-08
programme which indicated that up to half of the bid would be spent on facilitating empty property
work and in particular on expanding enforcement activities.

The report noted the particular contribution empty property work made toward the two key regional
and sub-regional priorities of regeneration and the creation of new family homes. The use of any
capital grant was therefore expected to support one of these two goals. Lastly it noted the
government’s intention to reduce its use of temporary accommodation which had previously been the
main driver of empty property work. The sub-region resolved to use the budgets claimed on the back
of “easy wins” from private sector leasing to expand empty property capacity across the sub-region so
that every Borough could use its full allocated budget from the 2006-08 programme.

In March 2008, and interim payment of funding was provided to the sub-region to maintain the empty
property programme, based upon the settlements previously provided for 2006/ 08. The sub-region is
treating this as continuation funding for the 2006/ 08 and is applying the same rules to its use.

3.1.2 Overall budgets.
For the 2006-08 programme the needs indices used to determine Borough budgets were initially
based on the number of private sector homes in each Borough. This generated substantial changes
in the relative shares of the budgets and at the beginning of 2007 the steering group agreed to damp
the changes to limit their impact on the worst affected Boroughs in the first year. The revised
allocations for the 2 years are shown in the table below along with an indicative spend on each
element of the current program. The overall budgets for the 2006-08 programme are set out in the
table below.

The ELRP coordinator is currently updating the analysis of the number of empty properties in each
Borough in partnership with BRE. Provisional Borough budgets for empty property work hold back
5% for central overheads and programme management support and a further 10% for any changes
that arise from this review.




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                                  Capital grant
                                  provision               Enabling provision     2008/ 9     Interim
                      2 year      Town        Family      Sub-
             Index    budget      centre      homes       region     Boroughs    Index       budget
Barking &
Dagenha
m             10.04    £338,924    £84,731      £84,731              £152,516        10.03    £143,899.87
Hackney       11.84    £399,432    £99,858      £99,858              £179,744        10.18    £146,056.57
Havering                           £139,93
              16.59    £559,746          7    £139,937               £251,886        18.39    £263,897.67
Newham                             £133,42
              15.81    £533,713          8    £133,428               £240,171        14.80    £212,394.95
Redbridg                           £147,95
e             17.54    £591,822          6    £147,956               £266,320        19.14    £274,623.81
Tower                              £104,15
Hamlets       12.34    £416,600          0    £104,150               £187,470        11.28    £161,892.53
Waltham                            £133,69
Forest        15.84   £534,763           1    £133,691               £240,643        16.17    £232,034.60
                      £3,375,00    £843,75                £168,75    £1,518,75   £1,688,00   £1,434,800.0
     Total                    0          0    £843,750          0            0           0              0

All empty properties brought into use must comply with the following conditions if they are to be
eligible for sub-regional payments;
 They have been brought into use as the result of Council action as defined by the Code of
    Guidance on the interpretation of BVPI 64 produced by the National Association of Empty
    Property Practitioners.
 They must be empty for at least 6 months before being returned to use and Boroughs must record
    the period they have been vacant in a verifiable format to be eligible to draw down sub-regional
    funds.

3.1.3. Programme development
In the short term it is envisaged that private sector leasing will bring many eligible voids into use. The
goal of Boroughs is to use the funds derived from this source to contribute to return to use of the most
problematic empty properties. Such properties typically have major repair needs and their owners
may be untraceable yet their return to use is essential to meet GLA targets on increasing the supply
of new housing.

Some Boroughs have now been paid more that they have spent in bringing properties back into use
and the sub-region is working to assist them in spending those funds to expand empty property work.
Boroughs that have already tried to expand their empty property teams have had difficulty recruiting
additional staff and the sub-region is committed to working together to address these barriers to
programme delivery. This work will be led by a dedicated officer whose main duties are set out
below. In addition Newham is currently procuring on behalf of the sub-region a series of framework
agreements with works and tenancy management contractors who can then be used by individual
Boroughs to support the use of EDMOs and CPOs to return properties to use. The procurement is
being funded from sub-regional funds and the cost of administering the framework agreement will also
be funded by the sub-region.

Approval of east London grant support to developments of less than 10 units is delegated to the
ELRP co-ordinator. Developments of more than this size need to be approved for sub-regional
funding by the steering group on advice from the empty property sub-group.


3.2.3. Definition of eligible Council action.




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To be eligible for sub-regional support Council “action” can include all those actions defined by the
guidance of the National Association of Empty Property Practitioners (NAEPP) on the calculation of
the BVPI 64 performance indicator. These are listed in Appendix 6.

In addition the claimant Borough must demonstrate that the property for which payment is claimed
was vacant for 6 months or more.

3.2.4. Eligible uses of funds.
Funds have to be spent to support empty property work. Currently approved uses are as follows:-
Legitimate uses of sub-regional funding already approved by the steering group
Funding of empty property programmes including officer salaries and overheads
Contributions to pre-agreed external consultancies to underpin empty property strategies.
Provision of design and planning briefs
Scheme publicity
Compulsory purchase capital and revenue costs
Grants to owners/ RSL developers
Payments for associated access and environmental works.
Security measures


3.2. Enabling programmes

3.2.1 Sub-regional support work
 The goal of the sub-region is to support capacity development in Boroughs to enable them to
generate new homes from long term empty properties through a sustainable programme sufficient to
allow them to claim their full allocation of sub-regional funds. Five percent of the total sub-regional is
being used for central provision and in particular to;
 Procure support services where this is most cost effectively done at sub-regional level
 Offer advice to owners of empty properties where this can most effectively be done through the
    sub-region
 Support Boroughs in developing their own empty property strategies.

In support of these goals the sub-region is currently funding procurement consultants to establish a
framework agreement with contractors able to supply CPO and EDMO tenancy and capital works
management services.

In addition it is seeking to recruit a sub-regional empty property project officer to conduct or
commission the following work;
 To develop an East London empty property website to signpost clients and officers to local
    initiatives and national sources of assistance so that every Borough fulfils its support and advice
    role.
 To develop and apply sub-regional standards for the identification of empty properties.
 To provide specialist support for enforcement in particular back up advice to Borough legal teams
    as they seek to establish new enforcement procedures around EDMO and CPO work.
 To manage the select list of contractors to be procured to support IMO/ FMO/ EDMO/ CPO works
    by partner Boroughs.
 To support partnership officers and RSLs in applying for Housing Corporation funding to use
    private sector voids to provide new social housing.
 Monitor spend of sub-regional funds in partner Boroughs and assist then in the development of
    comprehensive empty property programmes.

3.2.2 Borough enforcement support




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3.2.2.1 Eligibility
Boroughs are able to claim recompense for empty properties through actions as defined in Appendix
6 of this policy whatever the level of capital investment they have provided for such work. Where the
sub-regional funds exceed their own capital investment in a property returned to use they have to
provide an undertaking that the funding will be used to support their empty property programme and
an indication of what it will be spent on.

3.2.2.2 Determination of levels of assistance
Boroughs receive £10,000 for each new unit created from an empty property brought into use through
Council action as defined in Appendix 6 of this policy.

3.2.2.3. Fees charged and subsidies provided by east London Renewal funds
The key role of the sub-regional empty property officer will be to review and support Borough actions
to expand their empty property work. The failure of previous Borough recruitment to this area of work
is regarded as the major risk to the success of this project and a focus of management attention.

3.2.2.4. Process of application
Boroughs are required to provide the information set out in Appendix 3 to support claims this being
the information required to complete quarterly returns to the GLA

3.5.5. Grant conditions
Boroughs can only use the funds to support eligible investments set out in paragraph 3.2.4 above

3.5.6. Future changes to eligibility and levels of support
Continual review of Borough policies by the empty property officer sub-group is intended to identify
the most effective intervention strategies and apply these across the sub-region.

3.3. Capital grant programmes

3.3.1 Introduction
The twin priorities of east London empty property work – the regeneration of town centres and the
creation of new family housing – have different relative priorities between Boroughs. The sub-region
supports either and allows individual Boroughs to determine what work to prioritise.

3.3.2. Eligibility
Funding use is set by Boroughs but ELRP grant support is limited to large family units or to units
based in urban centres and comprising either flats above shops or redundant commercial space. In
some Boroughs this is focussed on particular centres to maximise regenerative impact.

3.3.3. Determination of levels of assistance
Levels of assistance are determined by local Boroughs according to the amount they judge is required
to return an empty property into use. Their entitlement to recompense from sub-regional funds is
limited to £10,000 per property and if their average grantis higher they have to supply that difference
fromt heir own resources.

3.3.4. Fees charged and subsidies provided by east London Renewal funds
Boroughs must remain within an overall budget for all empty property work of £10,000 per unit.

3.3.5. Process of application
Boroughs are required to provide the information set out in Appendix 3 which is the information
required to complete quarterly returns to the GLA support their own claims for sub-regional funding.

3.3.6. Grant conditions




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Boroughs can only use the funds to support eligible investments set out in paragraph 3.2.4 above.
Such eligible uses include support for RSLs using void units to provide either temporary or long term
social housing. In those Boroughs where grants are available to empty property owners it is a
condition of the grant that the property is kept in use for the 5 years following receipt of the grant or it
shall be repaid in full.

3.3.7. Future changes to eligibility and levels of support
Continual review of Borough policies by the empty property officer sub-group is intended to identify
the most effective intervention strategies and apply these across the sub-region. A major review of
progress is planned for March 2008 when the success of Boroughs in delivering empty property
programmes will be reviewed and funds reclaimed and reallocated if promised plans to spend them
are not being implemented.




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                                                Part 4

                Policy administration, monitoring and review
4.1 Administrative arrangements
The programme is managed by LB Newham Council and it is legally obliged to ensure that funds are
spent and outputs achieved in accordance with the bid submitted on behalf of the sub-region. To
meet this obligation it has appointed a sub-regional co-ordinator, to whom any queries about this
policy should be addressed. The co-ordinator is Peter Snell, ELRP Co-ordinator, LB Newham
Council, Broadway Chambers, 530-542, High Street North, London E12 6QN Tel; 020 8430 2424.
(Enquiries from contractors bidding for either the works or services contracts for future delivery of the
decent homes programme should contact the procurement consultant Cyril Sweett employed by the
sub-region to manage the procurement as instructed by the OJEU contract notice the Invitation To
Tender documentation)

In general, Boroughs only receive ELRP funds upon submission of appropriate claim forms. The
claim forms for each grant stream are included in Appendix 3 of this policy and indicate the
information required before a claim is considered valid and eligible for payment. This information is
essential to monitor performance of the programme and support reporting requirements to the Greater
London Authority and the London Development Agency.

The services provided by our managing agents for the decent homes scheme are funded on a
quarterly basis in advance. Forward funding is provided for programmes of thermal comfort capital
works, subject to the provision of essential monitoring information to the ELRP co-ordinator and
approval by the Borough programme managers of the works listed. Contractors and partner
Boroughs are expected to provide timely reports on any variation from programmed spend or the
outputs achieved or they lose their eligibility for such funding.

4.2 Complaints procedure
Members of the public dissatisfied with the conduct of the co-ordinator will be dealt with in accordance
with LB Newham Council’s corporate complaints system. Concerns about the fairness of the policy or
about its interpretation at Borough level should initially be addressed to the ELRP steering group
representative for the Borough concerned. The ELRP co-ordinator can supply contact details for the
appropriate officer in each Borough.

4.3 Regional performance management
Current monitoring requirements are set by the GLA. Appendix 3 sets out the monitoring information
required to meet these requirements and in order for claims to be reimbursed.

4.4 Sub-regional performance management
The performance indicators required for monitoring purposes are listed in Appendix 3 and have to be
submitted for a Borough to draw down funding from the sub-region. Comparisons of these indicators
has led to such reviews as that on the management of Thermal Comfort works programmes listed
below. However, since such funds are generally available only on delivery of planned outputs, they
are of limited use to Boroughs struggling to achieve programmed outputs, normally through lack of
adequate staffing and other resources. Assistance to these Boroughs is provided through the
advisory sub-groups, listed in paragraph 1.1 of this policy and the revision of empty property support
listed below.




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Current reviews of policy

4.5.1. East London Housing Partnership
The East London Housing Partnership has reviewed its management structures at the start of 2007 to
increase the involvement of Housing Directors in the direction of policy and implementation. Since
January 2008 the Chair of the East London Housing Partnership Chief Officer Board has chaired the
ELRP steering group to support closer liaison between the two organisations.

4.5.2. Decent homes for vulnerable residents

4.5.2.1. Decent Homes surveys
A house condition and household survey of almost 500 completed Warm Zone and Warm Front cases
checked the quality of the works completed and the proportion that met the Decent Homes Standard
as a result of those works. The implications of that survey will be published and has already informed
a review of the scheme, originally proposed for 2006-08, to better address the issues it identified. Its
findings were used to inform the standards and payments for Handyperson services and hazard
removal assistance. BRE research, commissioned by the sub-region, suggested that the sub-region
required investment of £512 million to improve the homes of all vulnerable residents to the Decent
Homes standard. This is an underestimate of the true cost according to the new definition that now
applies to that standard. Based on the findings of the survey of completed cases, the sub-region will
assess what proportion of that work, and the work to remove category 1 hazards, could be done
through equity release and amend its current schemes to best serve the needs of east London
residents.

4.5.2.2. Financial Capability Coaching
The FCC service currently provided by DABD Advice is primarily support for vulnerable clients but is
also research intended to identify;
 Reasons clients are unwilling to release the equity tied up in their homes to support essential
    maintenance.
 The types of product that could be offered to address resistance to those products currently
    available.
This may well lead to an extension of the range of loan products on offer to clients in future.

4.5.2.3 Best value review of thermal comfort programme management
The East London scheme allows different Boroughs to adopt different management arrangements
and these are constantly being reviewed to encourage use of those that are most effective and
ensure services supported by the sub-region are available in every Borough.

4.5.3. New homes from empty properties

4.5.3.1. Providing adequate resourcing for empty property work
The funding bid for 2006/08 gave a commitment to earn funding against “easy wins” to pay for proper
resourcing of empty property work, to enable every Borough to take action against long term voids
and provide significant contributions to new supply. Most Boroughs are able to “earn” such funding
against their private sector leasing programme and wish to use it to set up effective teams able to
tackle long term voids and able to use enforcement action if necessary. However Boroughs that
cannot demonstrate robust plans to fully spend all funds received for this purpose are unable to claim
such funding.

4.5.3.2. Uses of empty property funds
At the end of the 2006/ 08 programme 2 of the 7 partner Boroughs lost their 2007/ 08 budget to other
Boroughs since they were not spending sufficient funds received for that purpose on empty property
work. Providing enforcement backing for empty property intervention dramatically increases its
effectiveness and generates the largest single source of private sector capital investment achieved by


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all the renewal policies supported by the sub-region. The newly elected Mayor of London promises to
further increase capital budgets for empty property work. In its bid for a share of that funding east
London has promised to carry out a strategic market assessment to analyse how best to use such
funds to response to the current ”credit crunch” and its impact on the empty property programme. In
particular that review will address;
  Support for disposal of empty properties to generate new family sized social housing units
     following a decline in interest from Registered Social Landlords who are now being offered easier
     pickings from struggling developers of new properties.
  Direct assistance to developers to ensure new properties are returned to use.
  Direct assistance to owners of homes in negative equity likely to be repossessed or abandoned so
     as to prevent the creation of empty properties.




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Appendix 1 – Eligible income and disability related benefits for receipt of assistance
under the Decent Homes programme

Current eligibility for Decent Homes assistance based on research conducted by East London Warm
Zone in July 2006 is as follows:-

Households claiming one or more of the following:
 income support
 income support mortgage interest
 housing benefit
 council tax benefit
 council tax and disability premium
 child tax credit
 income based job seekers allowance
 family tax credit
 attendance allowance
 disability living allowance
 industrial injuries disablement benefit and constant care allowance
 war disablement pension and constant care allowance

In addition to the benefits described in the previous paragraph,
  pension credit
  households in receipt of either working tax credit, which includes a disability element or child tax
    credit, providing the person entitled to the tax credit has a relevant income of less than £15,460,
    as defined for the purpose of determining eligibility for the tax credit.




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Appendix 2 – Housing standards supported by grant

For the purposes of assessing achievement of the Decent Homes Standard the following works are
deemed to both meet the Thermal Comfort standard and remove excess cold hazards.

   Works required to provide thermal comfort and remove excess cold category 1
   hazards.
   Wall insulation                            Yes
   Roof insulation                            Yes
   Replace louvred windows                    Yes – but works done by hazard grant
                                              contractors
   Comprehensive draught proofing             Yes
   Install central heating                    Yes
   Improve heating controls                   Yes
   Roof insulation – minimum acceptable depth 150mm
   in situ
   Roof insulation – minimum depth that would 250mm as per building regs.
   be installed

Common HHSRS Category 1 hazards that need to be removed are as follows:-

                                                  Hazard
   Falls on stairs (missing or very loose internal or external stair handrail, direct and dangerous
   access to stairs, steep, variable tread or dangerously worn internal or external stairs, adequate double
   switched lighting, coverings)
   Falls on the level (uneven/ damaged internal or external pathways/ floors prone to flooding/ frost
   that could cause falls)
   Falls between levels (internal or external missing or widely spaced banisters leaving space to fall,
   upstairs windows with wide openings near floor level, unsafe balconies)
   Fire (tall building with narrow exit route and no mains fire detector/ alarms – higher risk if multiple
   occupation)
   Flames, hot surfaces, etc (cooker hotplate badly positioned or heaters that would burn if
   touched)
   Electrical hazards (damaged, old and unsafe wiring/ power points that are overloaded or need
   repair or replacement.)
   Carbon monoxide and fuel combustion products(blocked or damaged flues to solid fuel
   or open gas fires, broken or blocked ventilation)
   Damp and mould growth (from penetrating or rising damp, plumbing disrepair or inadequate
   installation)
   Structural collapse & falling elements (current risk of harm only – includes cladding,
   ceilings, windows, guttering etc.)
   Asbestos and MMF (not asbestos cement and only if there is a danger of fibre release)
   Uncombusted fuel gas (gas poisoning)
   Entry by intruders (identified within the Mayor of London’s strategy and should be treated
   as a priority for intervention)
   Lighting
   Noise (inadequate sound insulation between flats and traffic related noise but such hazards will
   normally trigger advice not assistance)
   Domestic hygiene, pests and refuse (generally low level health outcomes so major hazard
   such as unprotected broken glass needed for this be category 1 hazard.)
   Food safety (generally low level health outcomes so only category 1 if there is complete absence of
   adequate food storage and unsanitary preparation areas)
   Personal hygiene, sanitation and health (generally low level health outcomes so only
   classed as a category 1 if there is complete absence of handwashing facilities or foul water is
   discharging into living areas)
   Water supply (no mains tap)
   Falls in baths (unstable fitting and/ or inadequate space needed to trigger category 1 hazard)


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                                            Hazard
 Collision and entrapment (injury from broken glass most likely cause of category 1 hazard)
 Explosions (category 1 hazards most likely from unsafe gas installation)
 Position and operability of amenities (physical strain is a low level harm and very unlikely to
 be category 1)




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Appendix 3 – Claim procedures and forms

The East London renewal programme relies upon self-certification by authorised officers in partner
Boroughs that they are claiming funds for work which complies with the requirements of the various
schemes set out in this renewal policy. In general, payment is not made unless all the information
required on the quarterly returns to the London Development Agency has been provided. The forms
set out below are a guide to what is required and the ELRP co-ordinator will advise on information
needed to support a particular agreed Borough policy.

Claims from contractors for work or services provided centrally or on behalf of Boroughs must be
provided as VAT invoices and be supported by the full monitoring information set out in this policy.

Claims for inter-Borough transfer of funds all require the following information to be supplied;

Claiming organisation:                     Claimant’s name:

Bank account details as required for BACS transfer

Reference to be used in reimbursement for work on Decent Homes programme:

Name and Address of Borough Housing Finance contact:

The foot of every claim must include a signed statement as follows:-.

I hereby confirm that the works indicated in this claim have been completed and/ or the expenses
have been incurred in accordance with the rules for payment currently agreed by the East London
Renewal Partnership steering group. I am authorised to request payment on behalf of the
organisation. The information provided in support of this form is correct to the best of my knowledge
and I will assist all reasonable requests to audit that information and verify its accuracy.

For claims for reimbursement for empty property outputs and other forward funded schemes, this
statement is expanded to include an indication of how the funds will be spent in accordance with the
sub-regional renewal policy.

Payment rules and forms currently in use are as follows:-

Thermal comfort claims
Claims must be supported by spreadsheets indicating the address of the property, a description of the
works to be funded, the capital investment and management cost of the specified works, the
management costs of the works, and the SAP rating of the property prior to the works. In those
instances where a grant is made under the scheme to assist accredited landlords, the name and
address of the landlord must also be provided.

To maintain eligibility for East London funds, delivery partners for the Thermal Comfort programme
are required to provide on a quarterly basis, details of cases referred to the government Warm Front
programme and contributions received to the homes of vulnerable residents from the industry funded
Energy Efficiency Scheme (EEC). They, or their host Boroughs, are also required to advise the ELRP
of additional Thermal Comfort schemes funded by the Boroughs or other sources. There are long
delays in processing referrals through the government’s Warm Front scheme, but when they finally
complete the works, the East London delivery partners are required to provide details of the cost of
works carried out. Until that time, the financial leverage generated by such referrals is estimated for
inclusion of LDA returns. Once the works are completed, the East London delivery partners must re-
assess the SAP rating of each property improved and must pass on this assessment to the ELRP co-




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                                   2008.
ordinator before the further phases of works is approved. Realistic timeframes are for such
completion to avoid unnecessary delay.

Decent homes/ equity release claims
Draft claim forms are prepared for each Borough on a quarterly basis from information supplied by the
Home Improvement Trust or the Financial Capability Coaching service on the progress of enquiries.
Cases are not eligible for payments if a property has not been surveyed, so Boroughs are required to
supply a completed survey form, as set out in Appendix 5, showing the details of the cost of works
required to attain the Decent Homes standard. In instances where Boroughs are unable to do this
themselves, private surveyors can be used to do it and the cost of this is taken from the budget of the
host Boroughs. Payments are made for 3 stages of the process for dealing with any equity release
enquiries as follows:-

    At the time of the initial visit it is sufficient that a schedule of the works required is prepared and
     the value of works estimated from a schedule of rates, for a Borough to be eligible for the £50.00
     incentive payment for providing this service.
    Once a client submits a mortgage application, partner Boroughs are expected to obtain quotations
     for the works, to be eligible for a further £100.00 incentive payment for providing this service.
    £2,000.00 is provided to the host Borough for each loan drawn down from London Houseproud or
     other loan providers to the client’s solicitor, if the works are to be supervised by the host Borough
     or its Home Improvement Agency. Alternatively, this funding is released if they transfer their own
     finance (raised for example by their children), into the accounts of a Home Improvement Agency
     engaged to carry out the improvement works.

The draft claim form is as follows:-

                   Claim for East London Decent Homes Programme expenses

                    Total ELRP     Works       Council H'proud/ Other   Previous           Total ELRP
                    contrib. to    value       support other    sources payments           contrib. now
                    date                               loan                                due
       Address 1
       Address 2
       Address 3
            Total


Hazard removal grants
Payments of hazard removal grants will also require details of the full cost of the works completed and
the source of funds, as for the decent homes assistance. In addition, the following information will be
required;
       Address          Now decent? Hazard?       Cost of works (ex –   Owner’s        LA investment
                                                  VAT)                  investment
       Address 1

       Total
       Address 2



       Total
       Address 3




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                                2008.
      Address                Now decent? Hazard?          Cost of works (ex –     Owner’s          LA investment
                                                          VAT)                    investment
      Total
      Address 4

      Total
            Total of claim



Empty property work
Payments are based on the number of units, previously vacant for 6 months or more, that are
returned to use regardless of whether Borough strategies are grant or enforcement based. Claim
forms for completed works are as follow:-

East London Renewal Partnership claim

Addresses with completed works are as follows:-
Address           No.        Previous residential Cost of works   Owner’s       RSL        LA           End    Length lease
                  units      or commercial use? (ex – VAT)        investment    investment investment   use    (if applicable)
Address 1
Address 2
Address 3
Address 4
          Total


Breakdown of contributions
East London funds            Local Authority        RSL contribution       Owners                   Total
                                                                           contribution


The signed statement at the end of claim forms for empty property work must indicate how the
payments will be spent and this must be consistent with a Borough programme previously approved
by the ELRP steering group.

Additional information required from July 2007 by the GLA
The LDA on behalf of the Mayor of London have extended the range of information sought on clients
and works beyond what has previously been required. They have been advised that in some cases
such information is simply not available (e.g. Warm Front referrals) or that it is not cost effective to
collect in for every case (e.g. Decent Homes compliance for Handyperson services).

The client survey form below should be completed with respect to clients who are directly contacted
by Borough officers or their agents.




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                                2008.
Beneficiaries data to be collected for all clients.

Number of households assisted                    Units
Eligible vulnerable households
Non vulnerable households
Total number of households assisted


Number of vulnerable beneficiaries                                Units
On benefit and children in household
On benefit and older people in household
On benefit with long term ill health or disability
On benefit and none of the above


Demographics of beneficiaries
Total beneficiaries           No. people
                       Male
                    Female
Ethnic breakdown                                               No. people
White                         British
                              Irish
                              Any Other White
                              Total White
Mixed                         White & Black Caribbean
                              White and Black African
                              White & Asian
                              Any Other Mixed
                              Total Mixed
Asian                         Indian
                              Pakistani
                              Bangladeshi
                              Any Other Asian
                              Total Asian
Black                         Caribbean
                              African
                              Any Other Black
                              Total Black
Chinese or Other              Chinese
                              Any Other
                              Not Provided


Age of beneficiaries       No.
                  Under 25
                     25-59
                       60+




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 Draft amended renewal policy to support TFS funding bid on 31st July
                                2008.
Key information that needs to be collected to support such claims is summarised in the table below;

Monitoring information required to support claims
Thermal comfort grant claims (general – all east London grant users)
Client information as set out in the client information table above
Property address
Description of works
Management costs
Capital costs
SAP rating prior to works
SAP rating after works for Borough previously approved.
Thermal comfort grants (tenanted properties)
Landlord name
Landlord address
Thermal comfort programme information (required quarterly)
Number of cases referred to the government Warm Front programme
Subsidy received from industry funded EEC funds
Additional Borough funds to support assessments
Additional Borough capital funding for works
Addresses of completed East London grant aided properties with outstanding hazards by type
              Monitoring information required to support claims
Thermal comfort programme information (required annually)
Addresses, details of works and final SAP values once Warm Front referrals are completed
based on annual Warm Front report.
                   Financial Capability Coaching (required quarterly)
Analysis of client caseloads by officer and outcomes achieved. This data to include the client
information set out for all equity release assistance as set out below. Payment of £700 set up
cost to clients using loan providers other than the Home Improvement Trust will also require the
information on the loan supplier as well as the cost of the works etc. as set out for equity release
assistance below.
                      Equity release assistance (required quarterly)
No. of properties inspected, works costed and reported back to DABD Advice
 Name of clients
 A completed survey form as set out in Appendix 5 herewith.
Client information as set out in the client information table above
 Address of properties
 Value of works to attain Decent Homes Standard
No. mortgage applications submitted, supported by quotations for specified works for which;
 Name of clients
 Address of properties
 Lender
 Value of works to attain Decent Homes Standard
No. loans drawn down to clients for which;
 Name of clients
 Address of properties
 Lender
Cost of completed works for which;
 Owners contribution
 RSL contribution
 Local Authority contribution




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                                2008.
Area of decent homes failure corrected by works.
Decent homes work outstanding on the property
                                    Handyperson services
Client information as set out in the client information table above
Property address
Description of works
Cost of service over previous quarter
                         Small grants to remove serious hazards
Client information as set out in the client information table above
Property address
Description of works
Cost of works for which;
 Owners contribution
 Local Authority contribution
For each property;
 Type of hazard removed.
 Cost of removing that hazard.
Decent homes work outstanding on the property
                                          Landlord grants
Accredited landlords
The same information is required to support these claims as is listed for Thermal Comfort
landlord grants in the table above along with details of their accreditation date and reference
number.
Hazard removal grants
The same information will be required as for the hazards small grants programme listed above
plus;
Landlord name
Landlord address
Cost of completed works for which;
 Owners contribution
 Local Authority contribution
                                      Empty property support
Owner
Property address
Previous use of property (residential, commercial, mixed etc.)
Number of housing units created
Costs of works of which;
 Owner’s investment
 RSL investment
 Local Authority investment
Number of bedrooms in each Housing Unit
Use of new unit (owner occupied, privately rented, temporary accommodation, social housing)
Length of lease if in use for temporary accommodation
Other benefits to Local Authority (e.g. fed into rent deposit scheme etc - please indicate)
    Additional information required when Councils know initial tenancy details
Client information as set out in the client information table above




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                    31st July 2008.
Appendix 4 – Contact officers in partner Boroughs able to advice on
Borough funded grant policies and support for equity release


Barking and Dagenham
Joanne Smith
Roycraft House
15, Linton Road
Barking IG11 8HE

Tel; 020 8227 5738

Hackney
Elizabeth Watson
Stoke Newington Municipal Offices
Stoke Newington Church Street
London N16 0JR

Tel; 020 8356 4556

Havering
Wendy Layborn
71, Goosheys Gardens
Romford

Tel; 01708 434070

Newham
The Administrator
Newham Home Improvement Agency
Broadway Chambers
530-542, High Street North
London E12 6QN

Tel; 020 8430 6460/ 4631/ 4646

Redbridge
John Brassell
Home Improvement Agency
Yewtree Resource Cetnre
20, Yew Tree Gardents
Romford
London RM7 9AA

Tel; 01708 755994




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                    31st July 2008.
Tower Hamlets
Private Housing Improvement Team
(F.A.O. Alan Warner)
L.B. Tower Hamlets Council
Mulberry Place (AH)
PO Box 55739
5, Clove Crescent
London E14 1BY

Tel; 020 7364 2531

Waltham Forest
The Administrator
Housing Standards Section,
154 Blackhorse Road,
London, E17 6NW

Tel: 020 - 8496 2272/ 2204




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                          31st July 2008.
Appendix 5 - Model survey form for cost of decent homes work in support of equity
release and financial capability coaching service




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