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J.D. Power and Associates 2008 Electric Utility Residential Customer Satisfaction StudySM Customer Satisfaction Index Ranking Midwest Region: Large Segment (Based on a 1,000-point scale) JDPower.com Power Circle RatingsTM 500 550 600 650 700 for consumers: MidAmerican Energy 659 We Energies 642 Xcel Energy 636 Alliant Energy 630 Indiana Michigan Power 621 Detroit Edison 620 Westar Energy 618 Duke Energy 616 AEP Ohio 607 Midwest Large Segment Average 601 Consumers Energy 600 Ohio Edison 597 The Illuminating Company 592 AmerenUE 591 ComEd 556 Ameren Illinois Utilities 550 Source: J.D. Power and Associates 2008 Electric Utility Residential Customer Satisfaction StudySM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2008 Electric Utility Residential Customer Satisfaction StudySM as the source. Rankings are based on numerical scores, and not necessarily on statistical significance. JDPower.com Power Circle Ratings™ are derived from consumer ratings in J.D. Power studies. For more information on Power Circle Ratings, visit jdpower.com/faqs. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates survey results without the express prior written consent of J.D. Power and Associates.
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