Health Adviser 2009

							Job Title - Health Adviser

Job Purpose - To deliver a range of Bupa health assessment products to the public in
accordance with Bupa Wellness policies and procedures.

Contribution
 Deliver Health assessments to high quality clinical standards
 Offer an outstanding customer service
 Contribute fully to the team and team goals

Accountabilities                                                   Performance Measures
Clinical Quality
 Carry out Bupa health screening tests in                          RTF Quality Assessment
   accordance with Wellness policies and                            Client feedback
   protocols
                                                                    Quality Audit
 Dispose of all waste - clinical and sharps - in
   accordance with Wellness policies and
   procedures
 Adhere to and demonstrate an up to date
   knowledge of Bupa Wellness policies and
   procedures
Lifestyle Advice/Health Promotion
 Promote and encourage a healthier lifestyle in                    Advice to clients in consult
    accordance with BUPA’s current clinical                          reports
    policies                                                        Client feedback
 Give individual lifestyle advice appropriate to                   RTF Quality Assessment
    client needs with reference to their medical
    history and screening assessment findings
Customer Service
Offer an outstanding customer service:                                 Customer satisfaction survey
 Be professional and courteous                                         results
 Keep the customer informed – explain                                 Colleague/manager feedback
    screening procedures and tests fully
                                                                       Client feedback
 Listen and show empathy
 Ensure their questions and queries are fully
    answered (possibly by the doctor)
Financial Responsibilities
 Monitor unit supplies minimising waste and                           Policy awareness
    ensuring stock availability.
                                                                       Cost awareness
 Work within the corporate purchasing policy.
                                                                       Waste minimised




Ref: V:\H R \Job Descriptions & Career Pathways\Job Descriptions\Health Assessments Clinical\Health Adviser
Issue: 2      August 2006        Andy Ellis                                                              Page 1 of 3
Specimen Handling and Testing
 Follow Wellness policy for the collection and
   testing of client specimens on site                                 Audit
 Ensure accurate recording of all specimens
   and follow guidelines on correct storage and
   transportation (PO/courier/laboratory) where
   this is required
Planning and Organisation
 Plan and prioritise work according to the needs                   Appointments schedule achieved
   of the appointments schedule                                     Client feedback
 Maintain the smooth flow of clients through the                   Colleague feedback
   centre
 Liase with sessional doctors and other team
   members, to manage the clients’ screening
   process
 Demonstrate a flexible, responsive approach
   when priorities change at short notice
Equipment
 Safe and effective use of all equipment                              Audit
 Ensure all equipment is maintained, serviced                         Colleague Feedback
   and calibrated in accordance with quality
   standards
 Prepare equipment prior to each screening
   session and leave in a clean, tidy and safe
   condition after use
Business promotion
 Have an excellent knowledge of all current and                       Product knowledge
   potential health screening products.
                                                                       Successful participation in
 Be willing to participate in promotional events.                      events!
 Have an excellent knowledge of all Wellness
   products and services e.g. musculoskeletal,
   dental and GP services
Key Skills                                                         Key Behaviours
 Experience of performing measurement or                           Customer Service Orientated
  assessment in a health and fitness or medical                     Well organised
  environment.
                                                                    Personal responsibility
 Accuracy in information recording and
                                                                    Reliable
  management and working to clinical procedure.
                                                                    Accurate
 Knowledge of anatomy/physiology in relation to
  health and lifestyle                                              Proactive
 Experience of giving client advice in a healthy                   Warm and friendly
  living / lifestyle context                                        Flexible
 Excellent customer facing skills                                  Team Player
 Excellent interpersonal and communication
  skills – written and verbal
 Organisation Awareness
 Sound IT skills – including MS Office packages
 Ability to prioritise and manage own time

Ref: V:\H R \Job Descriptions & Career Pathways\Job Descriptions\Health Assessments Clinical\Health Adviser
Issue: 2      August 2006        Andy Ellis                                                              Page 2 of 3
Additional Requirements for Premier Screening
and Certain Sites
Professional Qualification
 Educated to degree level in exercise                                 May be required dependent
   physiology/sports science related subject or                         upon position and location
   Registered nurse



                                                                   Required           / Not required




Job Holder’s Name:                ………………………………………………….


Job Holder’s signature: ………………………………………………….


Manager’s Name:                   …………………………………………………


Effective Date:                   …………………………………………………




Ref: V:\H R \Job Descriptions & Career Pathways\Job Descriptions\Health Assessments Clinical\Health Adviser
Issue: 2      August 2006        Andy Ellis                                                              Page 3 of 3