BUSI 501Course FAQ by wuzhengqin



                           BUSI 501 Course FAQ
                                   Darin Gerdes, Ph.D.

This course FAQ is designed to answer questions in all of the major areas where students
have had questions in past iterations of this course. It is broken down by category. It is
your professor’s attempt to be as helpful as possible in getting you on the right track to
academic success in this course.

General Course Questions
Q: What do I have to do to get an ‘A’?
A: Follow your professor’s instructions to the letter and go a step beyond that to make
sure your contribution stands out (Remember—your peers are doing this too—so be
    1. Read all of the assigned materials
    2. Fully participate in the class assignments
    3. Lead your group well when it is your turn to lead
    4. Follow well when you are not the group leader
    5. Study hard for the exams
    6. Be sure your group project is done as required and on time
    7. Take advantage of any extra credit assignments
    8. Perform well and you will have your group evaluate you positively

Q: Can you recommend a strategy or plan of action to get organized:
A: Follow these mandatory steps
   1. Read the course syllabus
   2. Watch the course introduction video
   3. Read the whole FAQ
   4. Read the APA Sample Paper
   5. Watch the Introduction to Library Research video (18 minutes)
   6. Complete the required readings ahead of time
   7. Take appropriate notes on class lectures
   8. Complete all of the tasks assigned
   9. Relax. You have done everything you can

Q: How important is participation?
A: There is a popular misunderstanding about on-line courses. Contrary to popular belief,
these assignments are not necessarily easier than traditional classroom assignments. They
may be more rigorous (and occasionally more demanding because virtual coordination is
more difficult than face-to-face). Be sure to participate in a timely fashion. NEVER let
your group down. They are depending on you.

Technical and Administrative Help
Q: I cannot access blackboard. What should I do?
A: Their may be two different problems here. It may be you or Liberty U.

The problem may be your security settings. If you go into “internet properties” and click
on the “privacy” tab and adjust the sliding control to medium or low (as opposed to high),
it should work if the problem is your security.

It may also be that Blackboard is down. If this is the case, look for the announcement on
the Liberty Splash Page. The university is very good about keeping us informed when
Blackboard is down.

Q: I am experiencing technical problems. How do I get help with this?
A: Contact the Help Desk.
Alas, faculty are not equipped to handle technical problems
*If you cannot complete an assignment because of technical difficulties, let your
professor know immediately (not afterwards)

PROBLEMS. The Help Desk may be reached by going to the following address:
Click Information Services Help Desk.

Q: I need academic support and/or student services, (e.g., registration, transcripts,
book orders, advising, etc.) How do I get help with this?
A: Contact your academic advisor for help with these matters.
Again, faculty may not be equipped to handle academic support/student services issues.

Academic Support and Advising)

Class Participation
Q: What are the expectations in this course concerning class participation and
A: You are expected to fully participate in this course. This course is virtual, but it is not
a correspondence course. While the vast majority of the course is asynchronous, there are
real deadlines and virtual meetings.

Working in Groups
Q: How do I know which group I have been assigned to?
A. Your professor normally puts the group on the Announcements page in the very
beginning of the semester. However, if there is no clear indication or direction, go to the
COMMUNICATIONS tab. Click on GROUP PAGES and search for the group with your
name (It is alphabetical).

Q: I do better working on my own. Why do I have to work in a group?
A: When you leave Liberty with your MBA (or MSM), many employers will expect that
you have the competence and flexibility to work in groups or teams. This virtual
intensive experience will be valuable pratice for a later time.

Q: According to the assignments for week 1, I am supposed to build a homepage
with my picture and a resume. Why?
A: You are introducing yourself to your group and, for all intents and purposes,
interviewing each other to learn one another’s strengths. You will need this information
for later assignments.

Q: What do I do if a group member is missing?
A: Follow these guidelines:
   1. First try to contact the member.
   2. If there is no response, contact the group leader
   3. Again, if there is no response, contact the professor and carry on without him or
       her as though he was never assigned to the group. I will deduct individual points
       when the AWOL group member fails to participate.

Q: I have to drop the course because of work-related issues. What should I do?
A: Please contact your advisor and let your professor and group know that you are
dropping the course.

Q: I have a group member that is here but he or she is not doing their work. What
do I do?
A: Your professor loathes students who are so inconsiderate that they cause problems for
others by not doing their assignments or not submitting on time. You should report social
loafers to the professor.

At the end of the course you will evaluate and be evaluated by each other for your group
leadership and followership. Be fair, and be honest in the evaluation. Social loafers

Group Leader
Q: You talked about group leaders—who are they?
A: Everyone will take a turn as a group leader (of a self-managed team).
   From the syllabus:
Every individual will be a member of a self-managed team. Each team member will
rotate leadership for each 2-week unit in alphabetical order of last names:
     Unit 1: Weeks 1 & 2, (U1)
     Unit 2: Weeks 3 & 4, (U2)
     Unit 3: Weeks 5 & 6, (U3)
     Unit 4: Weeks 7 & 8, (U4) and,
     The group research project leader (R).
The leadership element is 10% of your total grade.
Note: A team of 6 will have to change leadership during weeks 5 and 6. In a team of 4,
the Unit 1 (U-1) leader will also be the research leader (R).
Note: The research project leader’s task is ongoing over the whole semester, and his
authority over the group extends as long.

Q: What does the group leader do?
A: The group leaders keep the group on task and they are graded by the group (and by the
professor) for their leadership (or lack thereof).

Q: What kind of authority does my group leader have?
A: The group leader has the authority to lead you to do what is necessary and proper (yes,
I know this is an elastic clause) to carry out that week’s assignment.

Your professor has delegated his authority to the group leaders for such purposes. That
being said, group leaders, it would be wise to rule kindly since your group members will
evaluate you at the end of the course.

Q: I am the first group leader. What do I need to do?
A: The first group leader will gather group information to pass down to following group
leaders. He will send a spread sheet to the class leader that includes every member’s
name, phone, IM screen name, and the name of the group
The name of the group must begin with the letter of the group (e.g. Group B: Big-Bucks,
Inc). He is also responsible to schedule and conduct the DB2 group chat.

Q: Are there any other responsibilities?
A: Yes. There are five primary functions of the group leader
   1. Keep the group on task
   2. Proactively anticipate how you can serve the team and lead (e.g. setting up
       discussion boards, communicating with stragglers, passing the baton to your
       successor, etc).
   3. Begin the discussion board thread and post the final message on Blackboard (and
       send your professor an email) that all members have complied with the
       assignment—a closing message to the discussion board.
   4. Carry out all instructions given to you by the class leader or professor and keep
       them informed of any problems
   5. Post an after action report on blackboard after your term of leadership expires
       and/or read the previous after action reports posted before your term begins

Q: I am the group leader. Any additional guidance for me?
A: There is a group leader guide created by a former class leader posted in COURSE

Q: I have never been a group leader before. Can you help?
A: Stay in close contact with the class leader. Anticipate what needs to be done. Alert
your professor if there is a problem. NEVER make excuses for not completing your task.

Q: One of my group members did not complete his assignment
A: You should have employed every method possible to gain that member’s attention and
motive him to accomplish the task. When the task is to be completed, the right answer is:

a) “It is done” or b) this is how it will be done and I will not rest until it is finished. The
wrong answer is: an excuse.

***This is a course in leadership, and every individual will have a chance to lead.

Class Leader
Q: You mentioned a class leader. Who is that?
A: The class leader has volunteered for the leadership challenge (see syllabus)

Q: What exactly does the class leader do?
The class leader will be carrying out the professor’s instructions, assist, support, and
coordinate group leaders.
Your professor has delegated an additional measure of his authority to the class leader.

Q: I am the class leader. Is there any additional guidance for me?
A: Stay in close contact with the professor and your group leaders. Anticipate what needs
to be done. NEVER make excuses for not completing your task.

Writing and Research
Q: What should I expect as a writing standard?
A: Some basic tips for good writing:
   1. Be sure to meet all of the requirements laid out by your professor.
   2. Grammar: Make sure you follow rules of English grammar
          a. If you feel that you have grammar issues see the following resources:
                   i. Read The Elements of Style (Strunk and White) or
                  ii. Visit: www.researchpaper.com
                 iii. Visit: www.webster.comment.edu/writing/writing.htm
                 iv. Visit: www.wooster.edu/writing_center/help.html
   3. Check for spelling errors.
          a. Use the spelling check in Word ® or whatever word processor you are
          b. www.grammarcheck.com
   4. Proofread to make sure you have not left anything out
   5. APA format
          a. If APA is required for an assignment (e.g. DB 3, DB4), be sure you have
              read the professor’s APA sample paper located in COURSE CONTENT,
   6. Citations and Plagiarism:
          a. Be sure to give appropriate citations to avoid plagiarism
          b. If you feel you need to understand plagiarism more fully see the
                   i. www.academic.mu.edu/engl/firstyear/plagiarism.htm
                  ii. www.georgetown.edu/honor/plagiarism.html
                 iii. www.science.widener.edu/svb/essay/plagiar.html
                 iv. Note: Plagiarism will not be tolerated.

                           1. Plagiarism will lead to a zero on the paper, an potentially
                              an F in the class, or expulsion
                           2. Professors have technology that detects plagiarism. Just do
                              not do it. It is not worth it.

Q: When you refer to “the literature”, what do you mean?
A: The literature refers to academic literature—that is, peer reviewed journals or
academic books, not popular writing or googling for research. Googling is not academic
research. Using a dictionary is not scholarly research. Wikipedia ought never be used.
You will loose points when you cite from inferior authorities such as these when directed
to do research from the literature.

Q: What is a literature review—I have never written one before?
A: The literature review:
The first major component of a scholarly research paper is a literature review—not a
“literary review”—that is something you find in the New York Times. A literature
review is a survey of academic writing on the subject that you are researching. The
student should probe deeply into specific subject matter only after a literature review has
directed the student to do so. Otherwise, the student simply begins with his own ideas,
and these ideas may have already been countered or improved upon in the academic
literature. (Gerdes, 2006, p. 7) Click here for a sample

Q: How can I find academic research?
A: Liberty University students have access to thousands of articles and books in full text
online. DLP students can click on this link

Q. Can you guide me to additional management resources?
A: Liberty University has written permission to provide students a link to the following

This site provides access to over 675 topical areas in the field of Business, and includes
access to tutorials as well.

The free Management Library is a free community resource to be shared and contributed
to by users and readers across the world. The overall goal of the Library is to provide
leaders and managers basic and practical information about personal, professional, and
organizational development. Design, development, and administration of the Library are
done primarily as a volunteer effort to the community by Carter McNamara, M.B.A.,
Ph.D., of Authenticity Consulting, LLC. Carter conceived, developed, and maintains the
Library, including planning and implementing upgrades, making major modifications,
adding miscellaneous links, fixing broken links, and answering inquiries about the

E-mail Requirements
Q: How often should I check my email?

A: According to the directions in the ABOUT THIS COURSE tab, you should check
email daily (Sundays excepted). Certainly you should never go more than 48 hours
without checking your email. Remember—you are enrolled in a graduate level academic
course. This is not a correspondence program.

IM Requirements
Q: What is IM?
A: IM stands for America On-Line (AOL) Instant Messenger.

Q: Why do I need to have IM?
A: Distance education is largely an asynchronous activity, that is, you send an email or
write a post on a discussion board and wait for others to respond. IM will allow you and
your group mates or you and your professor message each other instantly. This is one of
the few times where instant gratification is a useful and laudable thing.

Q: I don’t have America On-Line. Can I still Use AIM?
A: Yes, it is a free download and you do not have to use America On-line to use AOL
Instant Messenger 6.1.

Q: Can you tell me what to expect from the exams?
A: There are 3 exams (100 questions total). Exams are open book, timed, individual
assignments. Together, they equal 50% of your grade overall.
You will have 50 minutes to complete 33-34 questions. Please study beforehand (because
you will not be able to look up every question within that timeframe).

Q: Do we have to use the discussion Board?
A: Yes - the discussion board assignments are worth 20% of your overall grade. You
must fully participate in the discussions if you want to do well in this course

Q: Do you give us feedback on the discussion Board?
A: Rarely. I generally send feedback by email. I will sometimes point out a paper or post
a READ THIS FIRST message on the discussion board, but I don’t like to grade you in
public (we never do this anywhere else). Comments on your paper are generally between
the student and professor. Look for an email.

Q: What exactly do you mean by participate?
A: Participation in discussion board questions is more than “Good Job.” Or “I agree.” I
am judging you on how completely and intelligently you answer the questions and reply
to your group-mates. I will be more of a fly on the wall than an active contributor on the
discussion board itself (though I may interfere from time to time to provide direction or
address specific posts)

Note: Your professor checks participation by:
   1. Reviewing all of the messages and/or

   2. Sorting all messages by author, or
   3. Both.

Messages are screened for:
  1. Content
          a. Biblical viewpoint
          b. Theoretical view
          c. Practical view
  2. Substance
          a. Was it well written?
          b. Is it quality graduate-level writing (or an email-like reply?)
          c. Are there, Speling, and, gramatical, errors (this sentence is an example).
          d. Does it follow the prescribed format (e.g. APA format if required?)
  3. Academic depth and honesty
          a. Did you choose appropriate sources (e.g. an academic journal v. Google?)
          b. Did you cite sources appropriately (academic integrity)?
  4. Timeliness
          a. Did you meet the deadline?
          b. Were others in your group adversely affected by your delay?

Q: How do the discussion board threads work? Where do I post on the discussion
A. The discussion board assignments are clearly marked by week and assignment.

Your professor expects you to use and stay within your group threads. Do NOT create
new threads unless specifically told to do so.

Q: Should we attach papers to the discussion board?
A: You should use a word processor off-line to write your Discussion Board (DB) posts
and then simply cut and paste. If you simply post with an attachment, you will slow the
process for all of us. If you want, you may cut and paste and attach the file. However, if
you simply attach the file, your professor reserves the right to take off 10 points for every
such infraction.

Q: What if format changes when I cut and paste on the discussion board
A: That is a risk we will run. However, we have been able to solve 99% of this by
changing browsers (from Firefox to Explorer or vice versa). If, after you have attempted
the change with a different browser, make a note of it, and I will not penalize. Please note
this at the top of your document

It would be wise to preview your post when you post to the Discussion board.

Q: Are the GROUP PAGES necessary?
A: Yes, for two reasons.
First, you will post your picture and resume on your HOMEPAGE under the
GRADES/TOOLS tab, and this will be visible to your group-mates in the group pages

Second, you may use your group pages to work out your plans for your group. I highly
recommend that you use this feature, but I do not require it. However, do not confuse this
group board with the Discussion board—they have two very different purposes.

Q: Why do I have to build a HOMEPAGE?
A: Part of your assignment for week 1 is to build a resume including a picture and resume
so your classmates can get to know you. This brings the distance experience a bit closer.

Q: What can I see under MY GRADES?
A: All of your grades will be posted there. I will not send grades by email. I will try to
record grades in a timely fashion (within 72 hours of a completed assignment excepting

Q: Why do you have a question about the FAQ in the FAQ?
A: Your professor couldn’t figure how to skip it without losing the continuity of the
FAQ. But, you are right. This is a rather silly question. 

Q: Why do you use "he" in all of your writing and lectures?
A: I am not sexist and I mean to offend no one but the he/she term or s/he term is too
bulky and awkward to use consistently in my writing or lectures.

Faculty Information
Q: What I need to know all about the Professor
A: Nothing really, this is just so you can get to know a little bit about him (if you are

Additional Student Helps
Q: Are there additional student resources available?
A: Yes. Below is a list of additional student helps for all of the following:
 Blackboard help
 Computing help
 Tutoring/Testing Center
 Distance Learning

Q: How do I use Library resources as a DLP Student?
A: Follow this link: http://www.liberty.edu/library/index.cfm
If you are doing journal research from off-campus remember to login in at Off Campus
Access to Databases first.

Q: Where do I go to get my books?
A: For DLP Students, all the books can be obtained from http://mbsdirect.net/

Q: Does it matter which book I get?
A: Yes, we use Jones and George, 4th Edition. Chapters are arranged differently in the
third edition, and the International edition of the 4th edition is missing a chapter. Use
these at your own risk.

Q: I need Blackboard help
A: Follow this link: http://www.liberty.edu/index.cfm?PID=8038

Q: I have Computing issues and I need Help
A: Follow this link:

       (434) 582-2139

       Helpdesk - https://web.liberty.edu/helpdesk
       ResNet - http://www.liberty.edu/resnet

       Heldesk - helpdesk@liberty.edu
       ResNet - resnet@liberty.edu

       Remote Assistance:
       Chat/share your screen with a tech
       Login to the Information Services Help Desk. Remote assistance is available over
       an extended day (see below). Otherwise utilize the help files, phone, or email
       service. DLP students may utilize the 1-800-424-9595 General Questions number
       if necessary.
       Helpdesk: 434-582-2139
       Monday – 8 a.m. to 2 a.m.
       Tuesday – 8 a.m. to 2 a.m.
       Wednesday – 8 a.m. to 2 a.m.
       Thursday – 8 a.m. to 2 a.m.
       Friday – 8 a.m. to 12 a.m.
       Saturday – 10 a.m. to 6 p.m.

Q: How can I see my academic information in Assist?
A: Follow this link for Assist:

Q: How do I contact the Registrar?
A: Follow this link: http://www.liberty.edu/academics/registrar/index.cfm?PID=455

Q: I need tutoring. Can you help?
A: The Tutoring/Testing Center:

Q: I have general Distance Learning questions
A: Check on the Distance Learning Portal: https://www.liberty.edu/index.cfm?PID=166

Q: I need career guidance:
A: Check the career center: http://www.liberty.edu/index.cfm?PID=153

Q: Where can I find important resources in one place?
A; Student Services: http://www.liberty.edu/index.cfm?PID=6898

Q: I need spiritual help.
A: Contact the Campus Pastor’s office: http://www.liberty.edu/index.cfm?PID=195

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