Russell Wagner
Enterprise Project and Operations Management
222 Campsie Place Apt. 3 Lexington, KY 40508 859-576-0325 wagner.russ@gmail.com http://180icr.net
I am an assertive and innovative professional, experienced in Information Technology project and operations management methodology and process development. As far as project management techniques, I am professionally experienced with Portfolio Project Management using the Project Management Office approach and frame working this concept within the Project Management Maturity Model, PLM and MES methodologies. My job is to save you time, save you money and save your sanity. My career success is due to strong leadership skills, integrity, creativity, energy, excellent communication and conflict resolution skills, and experience with budget planning and management. In addition, I manage and encourage the blending of technology into the operational framework. I could give you list of things I have done, but to make my point succinctly, let me just point out for major accomplishments in my working life: FOUR M AJOR LIFETIME ACHIEVEMENTS 1. Electronic Warfare doctrine in the Amphibious Operating Area - 1984. Developed doctrine for USMC amphibious operations to enable control of electromagnetic spectrum during opposed amphibious landing. My team selected and tested equipment, and wrote all training and operations doctrinal material. This doctrine is now standard in the USMC. Supervised 5 personnel. 2. Acucobol World Wide Web delivery of sales support material - 1993. Password and SSL protected area of Acucobol web site provided all sales material (brochures, data sheets, slide shows, etc.) to National and International sales force. Supervised 3 personnel. 3. SAN for General Dynamics - 1996.This project resulted in a backup & restore product that could backup & restore all server platforms (Unix/NT/Novell) regardless of content, from a centralized system. This effort required coordination with multiple vendors, disparate system managers for multiple platforms, in addition to careful management of client expectations. Supervised 13 personnel. 4. Founded Social Sector Service Delivery - 2006. S3D is a consulting group whose social sector arm is dedicated specifically to Social Sector (nonprofit and NGO) consulting by applying Business Process Re-engineering discipline to Social Sector activities and projects.
In summary, I offer: Organizational Alignment and Process Standardization - creating organizational structures that emphasize communication channels and mutual accountability. Service Definition - pre-defining service parameters and service levels that describe the attributes and expectations of a complete service. Metrics & Measurability - establishing methods for visibility into delivery success relative to Service Level Agreements, with consistent visibility into costs and business drivers. Cost Modeling - gaining a clear, multi-faceted picture of where human and capital resources are being invested. Policy Enforcement - maintaining compliance with best practice policies and technology standards to maximize efficiency, quality, security and agility. Certifications and Education Microsoft Certified Systems Engineer Microsoft Certified Applications Specialist Sun Microsystems System Administrator and Multiple Systems Manager M.B.A., Information Technology, National University-1994 B.S., Microbiology, University of Kentucky- 1978 Career Skill and Knowledge Network systems admin/consulting/planning Enterprise Project/Program Management Handheld Enterprise deployment Microsoft Office 2000/02/03 products Microsoft Project/Project Server, Visio and Visual Studio Design/testing/debugging Web sites Sharepoint Team Services deployment Virtual Teams/Corporation implementation Process Standardization/SLA Standardization Help Desk Management Healthcare IT Systems/HPIAA Security SAP deployment
CAREER ACHIEVEMENTS
2000 – Present
INTEGRATED C OMPUTER RESOURCES Consultant
Technology Advisor East Seventh Street Kids Center – Designed and implemented network and desktop documentation, asset, configuration management processes and Office 2003 and Sharepoint integrated collaborative systems. Center employees now are requested to use a web/email based Service Request Form for more complex issues concerning IT service delivery. As an adjunct to this activity, all PC’s and the network itself were fully audited and documented, including an interactive map of the network and network devices. Technology Advisor Jananarama PhotoWorks – Set-up, documented and managed digital darkroom services. Technology Advisor Lexington History Museum - asset, configuration management and collaborative systems, desktop help desk. COMPUTER SCIENCES C ORPORATION
1995 - 2000
DIRECTOR, TECHNICAL SERVICES/SENIOR ENGINEER /SENIOR PROJECT M ANAGER My projects at CSC have included: Storserver/DCS Storage Area Network backup project. General Dynamics Electronics Systems (GDE). Supervised 22 personnel. Enterprise Resource Planning. SAP deployment at Control Systems, Inc. Supervised 12 personnel. DuPont Red Team for IT Operational Assessment. Supervised 7 personnel. Y2K project coordinator at GDE Systems. Working under the Y2K program manager. - All platforms (Unix/NT/NetWare). Supervised 8 personnel. Knowledge Management (intranet based) at Lockheed Martin Tactical Aircraft Systems. Supervised 4 personnel. Baker & Taylor (dba Amazon.com). Email system consolidation. Supervised 3 personnel.
1994 - 1995
ACUCOBOL
ASSOCIATE MIS DIRECTOR Network System Architect, Internet Services and Help Desk Manager for internal users at Acucobol. JOSTENS LEARNING C OMPANY SENIOR TECHNICAL SUPPORT ENGINEER Senior technical support engineer at Jostens' Learning. Use of Remedy, Telemagic help desk applications. Expanded Resume Provided Upon Request 1993 – 1994