Chapter 14 Lone working Contents Version by wuzhengqin

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									                                                                      Health and Safety Manual




Chapter 14
Lone working

Contents
This Chapter contains the following topics:

  1.      Introduction                                                             Page 2
  2.      Definitions                                                              Page 2
  3.      Key responsibilities                                                     Page 2
  4.      Risk assessment                                                         Page 3
   5. Further advice and assistance                                                Page 4
  6.      Frequently encountered hazards, risk and control measures                Page 4




Version

The table below shows the history of the document and the changes that were made
at each version.

     Version               Date                         Summary of changes
 0.1 (draft)          03 Nov 2008     First issue draft for consultation
 1.0                  03 Feb 2009     Initial Issue
 1.1                  23 Dec 2009     Grammatical and format changes




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1.     Introduction

1.1     Lone working is not inherently unsafe and with proper management, risk
        assessment and controls, risks can be suitably minimised.

2.     Definitions

2.1     The HSE defines lone workers as those who work by themselves without
        close or direct supervision. Lone workers may include:

                           Peripatetic teachers;
                           Property and Capital Development staff, especially Clerks of
                           Work and Project Managers;
                           Health and Safety staff;
                           Education advisory staff;
                           School site staff, especially those responsible for opening and
                           closing as school or centre;
                           Premises Managers who work alone during termly breaks;
                           People who, even in a busy office, may work in a computer room
                           away from their colleagues.




3.     Key responsibilities

3.1     Line Managers must:

                           ensure that all staff who work alone are identified, that hazards
                           and risks are properly assessed and that suitable controls are
                           put in place to minimise those risks.
                            prohibit any lone working where the risks are unacceptably high
                           and should consider whether, if the task still needs to be
                           completed, whether more than one person could perform it
                           safely.
                           Line managers must make staff aware of the outcome of risk
                           assessments.



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3.2     Employees must carry out their work in a safe manner and comply with the
        control measures identified in the risk assessment. If, on finding themselves
        in a lone working situation, risks are greater than those assessed, the line
        manager must be contacted for guidance.


4.     Risk assessment

4.1     Introduction: Establishing safe working for lone workers is no different from
        organising the safety of other employees. Lone workers should not be at
        more risk than other employees and this may require extra risk control
        measures.

4.2     Factors to be considered:

                     Does the workplace present a special risk to the lone worker?
                     is there a safe way in and out of the workplace for one person?
                     Access equipment – can ladders, for example, be safely used by
                      one person?
                     Can all the equipment, substances and goods involved in the
                      work be safely handled by one person? Consider whether the
                      work involves lifting objects too large for one person.
                     is there an increased risk of violence or aggression?
                     Are women especially at risk if they work alone?
                     are young workers especially at risk if they work alone?
                      Consider that certain tasks cannot be undertaken by young
                      people without direct supervision.
                     is the person medically and mentally fit and suitable to work
                      alone? Check that the lone worker does not have a medical
                      condition that would affect their suitability for lone working.
                      Consider both routine and emergency situations that may
                      impose additional physical and mental burdens on the individual.
                     Training is particularly important where there is limited
                      supervision to control, guide and help, in situations that may be
                      beyond the experience of staff members.
                     The level of supervision needed by the employee and how that
                      can be achieved.
                     What monitoring of the employee is necessar5y to ensure they
                       work safely?
                     Lone workers should be capable of responding correctly to
                       emergencies. Risk assessment should identify foreseeable
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                         emergencies and emergency procedures should be developed
                         and employees trained in how to follow them.
                       Lone workers should have access to adequate first aid facilities
                        and mobile workers should carry a first aid kit for treating minor
                        injuries.
5.        Further Advice and assistance.

5.1       Further information, advice and help is available from the Trust’s Health and
          Safety Team on 020 8820 7338 or 020 8820 7062.

6.     Frequently encountered hazards, risk and control
       measures

6.1       Driving

Hazard                     Risk           Who?           Standard control measures
Vehicle breakdown          Being          Driver                Maintain vehicle properly
                           stranded       Passenger(s)          Check vehicle before leaving base
                           Possible                             Belong to a breakdown service
                           assault                              Carry torch/phone (check phone is
                                                                charged up and switched on)
                                                                Ensure adequate fuel
                                                                Carry suitable emergency equipment
                                                                in case of adverse weather
Vehicle accident           Injury         Driver                Carry torch/phone to allow
                                          Passenger(s)          emergency contact (check phone is
                                                                charger up and switched on)
                                                                Basic first aid training
                                                                Defensive driving course
                                                                Drive within the limits of visibility and
                                                                road conditions
Intruder in vehicle        Assault        Driver                Do not leave valuables in car
when unattended            Theft                                Ensure anything that has to remain
                                                                in car is in boot or hidden
                                                                Avoid “risky” areas when parking
Fatigue                    Accident and   Driver                Plan journey to ensure sufficient rest
                           injury         Passenger(s)          breaks
                                                                Try not to visit straight after work

Use of mobile phone        Accident and   Driver                 Do not use whilst driving
                           injury         Passenger(s)




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6.2       Movement through public areas

Hazard                     Risk           Who?         Standard control measures
Walking between            Attack         Self                Back down from confrontation
locations/to and from      Robbery                            Call for help
car parks/etc.                                                Use attack alarm
                                                              Keep valuables secure and out of
                                                              sight
                                                              Surrender valuables if personal
                                                              safety threatened
                                                              Use staff transport or public
                                                              transport if available
                                                              Try to park in well lit areas
                                                              Use well lit roads if at all possible


6.3       Illness or injury

      Hazard             Risk            Who?               Standard control measures
Illness or          No access to       Self           Endeavour to contact emergency services
injury/accident     medication                        Carry a mobile phone (charged up and
                    No access to                      switched on)
                    immediate                         Carry any prescribed medication
                    help                              Consider back-up arrangements if working
                                                      alone for lengthy periods in areas of poor
                                                      mobile phone reception

6.4       Visits to client’s homes

      Hazard            Risk             Who?                 Standard control measures
Contact with        Assault            Self           Mobile phone to call for assistance
difficult users     Verbal abuse                      Pre-planned visit, agreed schedule
                    Threats                           Conflict awareness training
                                                      Techniques to avoid conflict
                                                      Aware of own responses
                                                      Liaison with colleagues as to past history of
                                                      visits etc.
                                                      Ensure other staff know of whereabouts and
                                                      arrange check in time for finish of visit
                                                      Where high risk identified never visit alone

6.5       Attack by animal

        Hazard            Risk           Who?                Standard control measures
Bites               Contracting        Self           Avoid contact with animals
                    illness                           Seek local advice before entering premises
                    Shock                             with animals
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                                                    Use appropriate behaviour near animals, e.g.
                                                    avoid sudden movements

6.6      Home working

     Hazard              Risk          Who?               Standard control measures
Poor use of DSE     Musculskeletal   Self                   Ensure workstations are properly
                    problems                                assessed – use DSE self
                    Eye strain                              assessment form initially
                                                            Ensure eyesight test and DSE
                                                            glasses prescribed and worn where
                                                            need identified
Fire                Burns, smoke     Self                  Ensure no smoking
                    inhalation                             Keep papers tidy




6.7      Use of hazardous substances

     Hazard               Risk         Who?               Standard control measures
Handling and use    Burns            Self                 Ensure lone workers are aware of
of hazardous        Ill health                            hazards and that COSHH
substances                                                assessments have been carried
                                                          out
                                                          Staff trained in use of PPE and
                                                          now how to report defects, etc.
                                                          If working from home, ensure safe
                                                          storage of PPE
                                                          Access to suitable first aid facilities
                                                          or to emergency services




5.8      Individual factors


     Hazard             Risk           Who?               Standard control measures
General             General          Self                 Adequate supervision and mentoring
competence and                                            for young and inexperienced (new
experience                                                starters) employees
                                                          Pre-employment screening to
Physical and                                              determine required level of
mental ability                                            supervision
                                                          Persons under 18 not to work alone
Gender                                                    on specified equipment
                                                          Health surveillance where required
                                                          General assessment of mental ability
                                                          to work alone
                                                          Provision of referral service to
                                                          Occupational Health
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6.9      Working in office/premises alone

       Hazard             Risk             Who?           Standard control measures
Fire                Burns                Self              Check there is a fire detection system
                    Smoke                                  Ascertain position of fire alarm points
                    inhalation                             Read fire action notice (What to do in
                    Trapped in                              case of fire)
                    building                               Ensure fire doors are kept shut
                                                           Ensure fire exits are kept clear
                                                           Ensure training in escape
                                                           No smoking
Intruder attack     Assault              Self              Controlled access to building (card
                    causing injury                         swipe, fob, etc.)
                    Verbal abuse                           On-site security
                    Theft of                               Challenge unknown visitors where
                    property                               safe
                    Arson                                  Access to phone
                                                           Keep valuable locked up
                                                           Fire precautions
                                                           Contact with colleagues/site security
                                                           if elsewhere on site
Illness/accident/   No access to         Self              Alert team members if able
injury              medication                             Access to phone
                    No access to                           Take medication as prescribed
                    immediate                              Planned inspections of workplace
                    help                                   Avoid high risk activities (e.g. work
                                                           from ladders)
                                                           Report faults and don’t work at, on or
                                                           near defective equipment
                                                           Provision of first aid equipment
                                                           Electrical safety
                                                           Ensure accidents and near misses
                                                           properly investigated and lessons
                                                           learnt
Manual handling     Back injury          Self              Minimise manual handling
                    Slip, trip or fall                     Ensure manual handling risk
                                                           assessment in place
                                                           Do not attempt to lift beyond your
                                                           physical limits
                                                           Wear appropriate footwear
                                                           Assess floor conditions (e.g. free
                                                           from slippery materials, well lit, etc.)
                                                           Manual handling training
                                                           Use lifting aids
Welfare             Hunger               Self              Arrangements in place for hot drinks
arrangements        Tendency to                            Vending facilities for food
                    rush/cut                               Microwave for heating food
                    corners                                Adequate environmental provision,
                                                           e.g. heating, lighting, ventilation

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