Docstoc

Peer Mediation

Document Sample
Peer Mediation Powered By Docstoc
					Peer Mediation
                   Mediate
   To intervene between two or more
    disrupting parties in order to bring about
    an agreement
       What is Peer Mediation?
   A process of conflict resolution, facilitated
    by a neutral, trained peer mediator, in
    which students work together to solve
    their own problems
           Peer Mediation: Beliefs
   It takes cooperation and understanding to resolve
    conflicts. Peer mediation is based on the following
    principles:
        Stay clam and control your anger, frustration or
         other strong feelings
        Focus on the problem and not blame the other
         person
        Accurately state your feelings and wants
        Respect and work to understand different points of
         view
        Cooperate and create solutions that meet the
         needs of everyone involved
    Qualities of the Peer Mediator
   The Peer Mediator is:
        Impartial

        An empathetic listener
        Respectful

        Trustworthy

        Willing to help people work together
Principles of Conflict Resolution
   Principle 1:
       Separate the PEOPLE from the PROBLEM



   Principle 2:
       Focus on the INTERESTS, not on the
        POSITIONS
       Peer Mediation Process
   Step 1 – Agree to Mediate
   Step 2 – Gather Points of View
   Step 3 – Focus on Interests
   Step 4 – Create Win-Win Options
   Step 5 – Evaluate Options
   Step 6 - Create an Agreement
        Step 1 – Agree to Mediate
   Make introductions and define mediation

   State the ground rules:
       Mediators remain neutral; they do not take
        sides
       Mediation is Private
       Take turns talking and listening
       Cooperate to solve problems
  Get a commitment from
 each disputant to mediate
and follow the ground rules
    Step 2 – Gather Points of View
   Ask each disputant (one at a time) to tell
    his or her point of view about the problem
   Listen to each disputant and summarize
    following each disputant's statement
            Step 2 - Continued
   Allow each disputant a chance to clarify by
    asking:
        Do you have anything to add?
        How did you feel when that happened?




       LISTEN and SUMMARIZE
     Step 3 – Focus on Interests
   Determine the interests of each disputant.
    Ask:

       What do you want? Why do you want that?
            Step 3 - Continued
   Listen and summarize. To clarify, ask:
        What might happen if you don't reach an
         agreement?
        What would you think if you were in the other
         person's shoes (empathy)?
        What do you really want?



       Summarize the interests. Say:
           "Your interests are…"
    Step 4 – Create Win-Win Options
   Explain brainstorming and state its rules:
       Say any ideas that come to mind
       Do not judge or discuss ideas
       Come up with as many ideas as possible
       Try to think of unusual ideas

       Write out disputants' ideas
      Step 5 – Evaluate Options
   Ask disputants to nominate ideas or parts
    of ideas

   Evaluate options by applying criteria:
        Is this option fair?
        Can you do it?

        Do you think it will work?
    Step 6 – Create an Agreement
   Help disputants make a plan of action
   Get specifics from each disputant:
          Who? What? When? Where? How?
 Write the Peer Mediation
        Agreement.

To complete the agreement, have each
 disputant summarize by asking: "What
        have you agreed to do?"
Close the Mediation.

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:5
posted:2/11/2012
language:English
pages:18