Peer Mediation Mediate To intervene between two or more disrupting parties in order to bring about an agreement What is Peer Mediation? A process of conflict resolution, facilitated by a neutral, trained peer mediator, in which students work together to solve their own problems Peer Mediation: Beliefs It takes cooperation and understanding to resolve conflicts. Peer mediation is based on the following principles: Stay clam and control your anger, frustration or other strong feelings Focus on the problem and not blame the other person Accurately state your feelings and wants Respect and work to understand different points of view Cooperate and create solutions that meet the needs of everyone involved Qualities of the Peer Mediator The Peer Mediator is: Impartial An empathetic listener Respectful Trustworthy Willing to help people work together Principles of Conflict Resolution Principle 1: Separate the PEOPLE from the PROBLEM Principle 2: Focus on the INTERESTS, not on the POSITIONS Peer Mediation Process Step 1 – Agree to Mediate Step 2 – Gather Points of View Step 3 – Focus on Interests Step 4 – Create Win-Win Options Step 5 – Evaluate Options Step 6 - Create an Agreement Step 1 – Agree to Mediate Make introductions and define mediation State the ground rules: Mediators remain neutral; they do not take sides Mediation is Private Take turns talking and listening Cooperate to solve problems Get a commitment from each disputant to mediate and follow the ground rules Step 2 – Gather Points of View Ask each disputant (one at a time) to tell his or her point of view about the problem Listen to each disputant and summarize following each disputant's statement Step 2 - Continued Allow each disputant a chance to clarify by asking: Do you have anything to add? How did you feel when that happened? LISTEN and SUMMARIZE Step 3 – Focus on Interests Determine the interests of each disputant. Ask: What do you want? Why do you want that? Step 3 - Continued Listen and summarize. To clarify, ask: What might happen if you don't reach an agreement? What would you think if you were in the other person's shoes (empathy)? What do you really want? Summarize the interests. Say: "Your interests are…" Step 4 – Create Win-Win Options Explain brainstorming and state its rules: Say any ideas that come to mind Do not judge or discuss ideas Come up with as many ideas as possible Try to think of unusual ideas Write out disputants' ideas Step 5 – Evaluate Options Ask disputants to nominate ideas or parts of ideas Evaluate options by applying criteria: Is this option fair? Can you do it? Do you think it will work? Step 6 – Create an Agreement Help disputants make a plan of action Get specifics from each disputant: Who? What? When? Where? How? Write the Peer Mediation Agreement. To complete the agreement, have each disputant summarize by asking: "What have you agreed to do?" Close the Mediation.
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