israel-cass-workshop-presentation-airlines by huanghengdong

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									    IATA CASS
CASS and CASSLink presentation – Tel Aviv
               July, 2011
                Rod Best
              Yaniv Sorany
     Agenda

1.   CASS Introduction
2.   CASS Rules
3.   CASS Operational Procedures
4.   CASSLink
5.   CASS Governance
6.   CASS Products & Solutions
7.   IATA Customer Portal
CASS Introduction



        3
What is the Cargo Accounts
Settlement System - CASS?

 Industry settlement system
 IATA neutral service
 Serving the industry for over 30 years
 Built on global standards
Pre-CASS:          Complex…..duplicated…..costly…..difficult to manage




    Airline A                 Airline B                   Airline C




F/Fwder         F/Fwder        F/Fwder          F/Fwder           F/Fwder
                       CASS

   Airline A            Airline B            Airline C


                     IATA CASS OFFICE




F/Fwder    F/Fwder       F/Fwder        F/Fwder   F/Fwder
               1.AWB Data


  Airlines                                    Frt Fwder
                                 2.Invoices


                       IATA CASS                  3.Remittances
                        OFFICE

4.Settlement
                                                  CASS
                                                  Manager
                                                   Local
               5.Discrepancies                    (Mediator)
Benefits to Airlines            No need for
                                payment chasing
   Collective system
 e-output      Neutral and fair
                administration
Economies of scale
                      Data security
   Disciplined dispute
   and default procedures

     Standardized output   Industry standard
                            credit terms
Benefits to Forwarders         Simplification
                               1 invoice
                               1 payment

                  Standard Output Documentation
                             Economies of scale
                        Improved industry
                        discipline
                                     Improved dialog
  On-line dispute   e-output
 resolution                          with airlines
                 Easier reconciliations
 CASS Export                        Austria
                                    Belgium & Luxembourg
                                                                                                  Australia
                                                                                                  Bangladesh
                                    Bulgaria                                                      Cambodia
  Countries                         Central Europe (CZ, PL, HU, SK)
                                    Cyprus
                                                                                                  Chinese Taipei
                                                                                                  Fiji
                                    France                                                        Hong Kong
 Argentina                          Germany                                                       Indonesia
 Brazil                             Greece                                                        Japan
 Bolivia                            Ireland                                                       Malaysia
 Canada                             Italy                                                         New Caledonia
 Chile                              Malta                                                         New Zealand
 Colombia                           Mauritius                                                     Pakistan
 Costa Rica                         Morocco                                                       Papua New Guinea
 Dominican Rep.                     Netherlands                                                   China People’s Republic
 Ecuador                            Nordics (DK, FI, NO, SW)                                      Philippines
 Mexico                             Baltics (EE, LT, LV)                                          Singapore
 El Salvador                        Portugal                                                      South Korea
 Guatemala                          Romania                                                       Thailand
 Panama                             Spain                                                         Vietnam
 Peru                               Switzerland                       Egypt
 Uruguay                            Turkey                            Gulf (AE, BH, KW, OM, QA)
 USA (CNS)                          United Kingdom                    Israel
 Venezuela                                                            Jordan
                                                                      Kenya
                                                                      Mauritius
                                                                      Morocco
Possible expansion in the                                             Saudi Arabia
future to:                                                            South Africa
Ethiopia, India, Russia, Ukraine,                                     Tanzania
Lebanon                                                               Tunisia
                                                                      Uganda
                                                                      Yemen
CASSLink in 2010, The Export facts
CASSLink EXPORT today:
   83 CASS Export Countries
   3.823 Airline Representations (+ 10%)
   330 General Sales Agents (+ 14%)
   18.319 Agent IATA codes (HQ) + 12.139 branches
   19.335 Enabled Userid's (+ 16%)
   50.330 Loaded billing files (+ 2%)
   3.434 Billing period processes (+ 19%)
   1.890.850 Fiscal Invoices (+ 6%)
   Created 423.760 PDF, 89.839 HOT, 106.116 XLS
   285.844 e-signatures
Total Export UTP’s 2007-2010
1,800,000
1,600,000
1,400,000
1,200,000
1,000,000
  800,000
  600,000
  400,000
  200,000
        0

                                                      AUG
                                    MAY
                  FEB
            JAN




                              APR
                        MAR




                                                JUL




                                                                  OCT
                                                            SEP


                                                                        NOV
                                          JUN




                                                                              DEC
                  2007        2008        2009        2010
Questions



            13
CASS Rules



    14
If you follow the rules it removes all doubt that
things might go wrong….
   Key CASS Rules
Applicable Cargo Agency Conference Resolutions –

 Resolution 851 – Cargo Accounts Settlement System
 Resolution 853 – CASS Import & Terminal Charges
 Resolution 801r – Reporting and Remittance Procedure
 Antitrust Exemption for CASS Israel
  Key CASS Manuals

CASS Technical Specifications Handbook
ISSSP Manual
CASSLink User Manual
Questions



            18
CASS Operational
  Procedures



       19
    CASS Participants
 IATA requires airlines, or their GSSA’s to sign Agreements before
  they can join CASS operation. CASS Membership may be through
  one of the following conditions, thus the Agreements required very
  accordingly:


   IATA Member Airline (Direct Participant)
   Non-IATA Member Airline (Direct Participant)
   General Sales & Services Agent (GSSA)
   IATA Cargo Agents
 CASS Associate (non-IATA Cargo Agents)
    CASS Participants - Airline
IATA Member Airlines (Direct Participant)
 Counterindemnity Agreement - Resolution 851 Appendix 'C'
 Bank Account Beneficiary instruction signed by 2 senior managers from the Airline's
   head offices, one of the being the CFO (Local Bank Account or for cross border
   payment through ICCS)
 Israeli Antitrust Authority Exemption for CASS – Attachment A
 CASS Airline Participation Details Form
 Entry Fee of USD 2,500.00
Non-IATA Member Airlines (Direct Participant)
 Form and Application and Concurrence - Resolution 851 Appendix 'E'
 Bank Account Beneficiary instruction signed by 2 senior managers from the Airline's
   head offices, one of the being the CFO (Local Bank Account or for cross border
   payment through ICCS)
 Israeli Antitrust Authority Exemption for CASS – Attachment A
 CASS Airline Participation Details Form
 Entry Fee of USD 3,500.00
 Annual Subscription Fee of USD 500.00
     CASS Participants - GSSA
General Sales & Services Agents (GSSA)
 GSSA pay only one entry fee irrespective of the number of Airlines it represents. All
  other costs are based on the respective volumes airline’s GSSA processes through
  the system.
 Form of Application and Concurrence - Resolution 851 Appendix 'F'
 Form of Authorization by an IATA Member Airline (from each represented Airline) -
  Resolution 851 Appendix 'G'
 Form of Authorization by a Non-IATA Member Airline (from each represented
  Airline) - Resolution 851 Appendix 'G'
 Bank Account Beneficiary instruction signed by 2 senior managers from the GSSA
  head offices, one of the being the CFO (Local Bank Account or for cross border
  payment through ICCS)
 Israeli Antitrust Authority Exemption for CASS – Attachment A
 CASS Airline Participation Details Form
 Entry Fee of USD 3,500.00
 Annual Subscription Fee of USD 500.00
   CASS Participants - Agent
 ATA Cargo Agents
    CASS Participation Details Form.
    Joining Fee – free of charge


 CASS Associate (non-IATA Cargo Agents)
    Sponsor CASS Airline
    CASS Associate Agreement
    CASS Participation Details Form
    An Annual fee of CHF 465.00 (joining fee will be waived in 2011)
   CASS Billing Period

 Billing Period means a period for which processing take place and
  billing report make available.
 There are twenty-four (24) Billing Periods each calendar year. i.e.
  two (2) per month.
 The Billing Periods are: 1st to 15th and 16th to last day of month
 In principle billing reports will be available within five (5) working
  days after closing of the billing period.
   CASS Correction Period

 A Correction Period is an additional processing used to correct
  billing error in the initial billing production.
 1 Correction Period per Billing Period
     CASS Settlement

 Payment of amounts owed to Airline or GSSA by Agent through
  CASS for billing of AWB’s, CCA’s and DCM’s.
 The settlement day is 30 days after closing of billing period. e.g. for
  billing period 1-15 Aug, the settlement day is 15-Sep.
 Payment in Electronic Fund Transfer only.
 Payment in US Dollar only.
CASS Reporting Calendar
CASSLink



   28
What is CASSLink?

CASSLink is IATA’s web-enabled solution for global cargo
processing of Airlines documents – Air Waybills and correction
documents (CCA’s & DCM’s) for billing to IATA Cargo Agents
and CASS Associates participation in Cargo Account settlement
System – CASS.




                              29
  CASSLink -
Set-up for Airline



        30
       CASS
     Operation
     Master File




31
     Airline Master
           File


      •   Airline Code
      •   Name
      •   Address
      •   Contact
      •   Email, etc
      •   VAT




32
         Report
         Options


     •   Hot File
     •   PDF
     •   XLS
     •   Email
         recipients




33
      CASSLink
     Airline Bank
        Set-up
     •   Bank Account
         Name
     •   Branch
     •   Bank ID
     •   Account Number




34
      CASSLink
     Airline User
        Set-up
     •   Unique
         Username that
         identifies the
         Airline and the
         User
     •   Email address
     •   CASS
         Operations
     •   Individual
         functions/service
         s assigned
     •   Airline locations
         linked
35
Questions



            36
CASSLink: Getting started
https://casslink.iata.org




       Secured web-based
       platform 24/7
CASSLink Home Page
  CASSLink
Input Services



      39
      CASSLink Input Services

 The Input Services function is used by Airlines and GSSA’s to
  “upload” the billing information into CASSLink
 The billing file is a .txt file containing:
     A Header record
     AWB, CCA and DCM records
     A Trailer record


 Details of the billing file specifications may be found in the
 CASS Technical Specification Hanbook.
Sample of airline billing file
File Load Errors
AWB Data Capture



       45
AWB Data Capture - Options




            46
   CASSLink – Invoice Report Codes
What do the 2-letter codes on the CASSLink Invoice
mean?
AD - Add Record (used of CCR/DCR record line)
DL - Deletion Record (used for CCO/CCO record line)
NC - No Commission paid on Weight/Valuation Charge
LT - Late Submission (AWB Execution Date in previous Billing Period)
SR - Service AWB (system will process the shipment even if no weight
      charge is shown)
VD - Voided AWB

                                  47
CASSLink - Document Duplication
Air Waybill – Airline + AWB Serial Number + Agent code

Correction (DCM/CCA) – Airline + AWB Serial Number + Agent
code + Correction number

Within the CASS “Storage Period”

The Storage Period may differ in each CASS Operation and
can vary between 12 months and 5 years. Check with the CASS
Manager to verify.



                              48
Questions



            49
  CASSLink
Output Services



       50
      CASSLink Output Services
      Output Airline
 The Output option allow airlines to view the project amount to be
  Invoiced and to download his Cargo Sales Invoice and Billing
  Statement after the report produced in CASSLink.

 Airline Output reports may be in three (3) formats:
     PDF
     Excel Spreadsheet
     HOT File (text file)
52
CASSLink – HOT File
The Hand Off Tape (HOT) is so called because originally, this
file was made available to all users on a magnetic tape floppy
disk. The term as stuck and the universal generic term for the
flat or text (.txt) billing file is HOT file.

The HOT file is used by airlines to reconcile the billing data in
the accounting system.

The HOT file can be emailed to a nominated email address, or
download form CASSLink.

The resulting HOT file output contains a string of data as below:
                                 54
Sample HOT File




                  55
CASSLink – Excel File

In addition to the HOT file, a spreadsheet “.xls” (Microsoft excel
format) file is also available to airlines.

The XLS file contains Billing and Invoice summaries.

The resulting XLS file output contains a string of data as below:




                                 56
Sample XLS File




                  57
      CASSLink Output Services
      AWB History
 The AWB History option allow airlines to search of any Air
  Waybill processed in CASSLink.

 Simply enter the AWB number, select the airline and then click
  search to find the record.
Sample AWB History screen
Questions



            60
    CASSLink
Correction Services




         61
                        CASSLink Correction Module

     What happens when an agent receives their CASSLink invoice and discovers an error. How
     do they request a correction?
     The CASSLink Corrections Services module is an important component of the CASS Billing
     process. The central component of this is the ability for the agent to request a correction
     “Online”.
     Airlines have the opportunity to address any correction request in three ways.
1.   Enter a correction document (CCA or DCM) into a billing file and load manually into CASSLink
     (in the same way as AWB’s), or
2.   Enter an Online Correction, if on-line corrections have been activated for the particular carrier.
3.   Approve a Request for Correction entered by the agent, if on-line corrections have been
     activated for the particular carrier.
     This presentation follows this third option, from the entry by the Agent, to Acceptance of the
     Correction by the Airline.
When a billing error is
identified by the Agent, the
Agent may elect to use the
“Correction Services - Add
Correction” menu to enter a
“Request for correction”




Enter all details – Agent,
Airline, AWB number and
select “New”
Sample Online Correction page




                                    Invoice data (as billed)
                                    is auto-populated in the
                                    “Original/Incorrect”
                                    portion of the
                                    Correction document


                                     Corrected data is
                                     entered by the
                                     agent, including a
                                     “Reason for
                                     Correction” and
                                     taxes, charges etc.


                                    Check the corrected amount

 When the correction details have
 been entered correctly, select
 “SAVE”
     Correction
     Request is
     saved by the
     Agent and
     waiting for
     Airline
     response




65
When the Request for
Correction has been Saved
by the Agent, the Airline is
alerted that they have an
unapproved correction

The CASSLink “Home” page
alert to the Airline is only
displayed when there are
Unapproved (Pending)
Corrections awaiting action.
By clicking on this message,
the User is taken to the “View
Corrections” screen
automatically.


The Airline contact will also
be notified by email if the
Correction Request is
Pending overnight
Airline goes to
“View
Corrections” to
view all
                  Click on “Show”
unapproved
                  to see the
Corrections
                  correction
                  request details




The list may be
sorted by
clicking any
underlined
column
Heading –
Value, Entry,
Agent, AWB etc
Accept: The airline accepts the
online correction and the system
generates the correction record


Reject: The airline refuses the online
correction, and gives a Reason for
rejection


Airline Handled: The airline accepts
but will handle it through its own
cargo accounting system (usually via
billing file)

Amend: The Airline agrees a
correction is warranted, but not with
the amount requested by the agent



Note:
Only a User that has “Approve
Corrections” access in their User
profile can perform these functions
Correction Services – What to do




               69
Correction Services – What NOT to do




                 70
Correction Services – What NOT to do




                 71
          Automatic Approval of Corrections

From 01 October 2009, Resolution 801r has been amended to
allow the provision for CASSLink to “Accept” corrections entered
by an Agent that are not “Actioned” by the Airline before the cut-
off date.


What constitutes “Action” by the Airline?
Accept, Reject, Amend or Airline Handled are all acceptable
responses to a correction request.
                       How Auto-Approval works

  Example:
  Billing Period processing – 24 Aug, output available on 25 Aug
  Query Cut-Off Date – 31 Aug
  Airline Response Deadline and Correction Period processing – 7 Sep




                                                                                     Agent
Period                                      Agent Query                            Remittance
 End                                          Cut-off
                                   4 days                                 4 days

                  Billing Period                           Airline response &
                   processing                             Correction processing
View Corrections
Questions



            75
CASSLink Stock Management
     “A Global Solution’’
     CASSLink Stock Management
 Available to all Airlines and agents participating in CASS
  Export
 Activation is straightforward and simple
 The service is available 24 x 7
 Airlines control the allocation of their Stock numbers
 Airlines pay to use Stock Management, for Agents it is
  free
Advantages of using Stock Management
No more last minute phone calls to Airlines requesting
 NAWB numbers
No more lost fax’s requesting or advising NAWB
 numbers over the telephone
No limitation on system access for Users
Set-up by Airlines based on customer
 usage/requirements
Airline Set-up Options


 Standard Allocation – standard number of AWB
numbers per allocation. May be altered on individual
basis
 Express Range – A separately allocated Range
 Global Range – will the Stock Allocations be made
from this CASS Operation or another
Warning Level – When will low stock warning be
issued
Airline Set-up Options

 Lock Allocation – Only allocate the agent the
“Standard Allocation” every time
 Email Addresses – for Allocation notification – up to 3
 Receive XML message attachment with email
notification
 Allow – Only applicable in USA
Adding Airline Stock Range
Edit Agent Allocation Details
Agent Requests Stock
Email notification to Airline and Agents
Stock Management - Reports
AWB Usage Report
Stock Management
Getting Started…what does the Airline need to do

 Contact your Cargo Services Manager
 Complete a Stock activation form
 Identify the agents to which you currently allocate NAWB
numbers
 Determine average monthly usage for these agents
Questions



            92
   CASSLink
Airline Toolbox



       93
      CASSLink Airline Toolbox

 The airline toolbox option allow airline users to download the
  following reports

     Agent List
     Settlement Analysis
     Correction Report
The agent list report
(XLS spreadsheet)
include:
 Agent code
 CASS code
 Name
 Address
 Telephone
 VAT number
The Settlement
Analysis Reports
include a graphical
data in PDF and
XLS )
The reports available:
 Settled
 Transactions
The Correction Report
Allow users to receive
an XLS report of on-
line correction status:
Questions



            98
CASS Governance



       99
  CAC Structure                                                                                   Cargo
                                                               Cargo Agency                     Committee
                                                                Conference                         (CC)
                                                                  (CAC)



Cargo Procedures               IATA/FIATA         Settlement and              CASS Policy
  Conferences                  Consultative        Remittance                   Group
Management Group                 Council            Committee                   (CPG)
    (CPCMG)                      (IFCC)               (SARC)


                                                    Air Cargo              IATA Cargo
                                                 Programme Joint          Advisory Panel
                                                 Council (ACPJC)              (ICAP)
          IATA/FIATA Customs
             Working Group
                (IFCWG)
                                              Agents Liaison             Economic Watch
                                              Working Groups                 Panel
                                                 (ALWG)                      (EWP)



                                                     General                   Local Customer
                                                 Assembly/Execut               Advisory Group
                                                   ive Council                     (LCAG)
                                                     (GAEC)
Local Customer Advisory Group Cargo
             LCAG-C
  Country based Body
  Airline and GSSA body (up to 10 persons)
  Advice, as a user forum, on all local matters concerning the
   local CASS operation, rules and procedures
  Reports to Cargo Agency Conference and CPG
  Managed by local CASS manager
Agents Liaison Working Group
           (ALWG)
 Country based Body
 ALWG is effectively a user group of CASS customers
  (airlines, GSSAs and freight forwarders
 Dialogue body on all local matters concerning the
  local CASS operation, rules and procedures
 No decision making authority
 Managed by local CASS manager
CASS Products and
    Solutions
  CASS Route Analyser


Understand your business and your markets
  CASS Route Analyser


Understand your business and your markets
  CASS Route Analyser


Understand your business and your markets
  CASS Route Analyser


Understand your business and your markets
   CargoLink

The Cargo Industry
Business Directory

    Are you Listed?
   CargoLink

The Cargo Industry
Business Directory

    Are you Listed?
CargoLink


 Are you Listed?
Questions



            111
IATA Customer Portal
IATA Customer Portal
The IATA Customer Portal provides you with a single point of access to
information on Cargo Agent Accreditation and CASS Operation.

Visit our Resource Center for manuals, calendar, reporting of standards,
administrative forms and other useful information.

For further information, kindly Log an Enquiry in our Customer Portal and
this enquiry will be answered with the highest priority by one of our
representatives.

International Air Transport Association
Trade Tower Building, 8th Floor
25 Hamered Street, Tel Aviv
Customer Portal: http://www.iata.org/cs
E-Mail: info.il@iata.org
Customer Portal web-page
Thank You!

								
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