Southwestern Wisconsin Community Action Program, Inc.
Job Title: Family Service Coordinator
Exempt: Y/N Salary Level: E
Location: Dodgeville Department: Economic Support
Supervisor: Economic Support
Prepared by: Jean Sewell Date: 08/07/09
Approved by: Wally Orzechowski Date: 08/07/09
SUMMARY: Establishes eligibility and provides direct service, coordination, and case
management services to persons involved in SWCAP’s Economic Support Program and Skills
Enhancement Program. Identifies, develops, and maintains cooperative working relationships
with private and public sector partners and stakeholders. Spanish speaking desired but not
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be
Identify, recruit, screen, interview, and enroll participants in HPRP, Foreclosure Prevention,
Skills Enhancement and other applicable programs.
Assess family needs and create access through assistance and referral to all appropriate
Establish goals with family in order to assist family in achieving self-sufficiency.
Create, monitor, and maintain detailed files.
Create reports and enter persons using specific tracking systems.
Serve as a liaison on community committees relating to SWCAP’s mission.
Provide outreach within our service community using a variety of tools.
Monitor expenditures and approve payment to program participants.
Attend all meetings.
Assist in the implementation of new programs and activities within SWCAP.
Provide community education regarding SWCAP and its mission.
Operate computer and data systems as required.
Meet all program requirements established by SWCAP and our funders.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able
to perform each essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform essential functions.
EDUCATION AND/OR EXPERIENCE: Bachelor’s degree in human service related field. 1-3 years
case management experience working with persons experiencing economic hardship.
Experience in housing is desirable.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals,
professional journals, technical procedures, or government regulations. Ability to write reports,
business correspondence, and understand policy/procedure manuals. Ability to effectively
present information and respond to questions from groups of managers, clients, customers,
and the general public. Spanish speaking preferred.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete
variables in situations where only limited standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS AND ABILITIES: Ability to work with people of diversity.
Ability to prioritize and attend to a variety of tasks at one time.
Ability to work as a team.
Flexibility with regard to hours.
Ability to drive long distances in a single day.
Time management skills.
Ability to maintain confidentiality.
Knowledge of community services, resources, and guidelines.
A valid driver’s license, car insurance, and vehicle availability.
WORK ENVIRONMENT: The work environment characteristics described here are
representative of those an employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable individuals with disabilities to
perform essential functions.
Some irregularities in hours due to responding to the needs of participant schedules or
attendance at meetings or trainings.
Frequent travel may be required several times weekly depending on location of client,
employer, training/education site, or meeting site.