Surf and Talk with livebox
user’s guide
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Why should I get Surf and Talk with livebox
from Orange?
Orange livebox quality is reliable and the ADSL
speed is stable and is not affected by weather.
Orange livebox customers can connect more than 1
PC anywhere inside the home or the office using 1
WiFi livebox.
Orange livebox customers can enjoy free unlimited
local and national calls.
Orange livebox customers can enjoy discounted
international prices (up to 80%) and international per
second billing.
Orange livebox customers can enjoy 20% discount
on calls made to any mobile from 08777.
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Table of contents
1. livebox installation...................................................... 5
a) livebox installation by Orange technical support team .................................5
b) Presentation of the livebox (WiFi) SAGEM 3202.............................................5
i. livebox ports ......................................................................................................5
ii. livebox LED view ..............................................................................................5
c) Getting started ...................................................................................................6
2. General information .................................................... 7
a) Service overview................................................................................................7
i. offers .................................................................................................................7
ii.Voice over IP (VoIP) service..............................................................................7
b) Supplementary services ...................................................................................8
c) After sales support ............................................................................................8
3. livebox configuration.................................................. 9
a) Internet connection……………………………………………………………….. 9
b) Wireless configuration ....................................................................................10
c) Connecting wireless to the internet using laptop…………………………….12
d) Connecting to the internet using USB cable or USB Adapter.....................13
4. Troubleshooting ........................................................ 13
a) All the LEDs are off..........................................................................................13
b) LED is on but there is no VoIP or internet ...............................................14
c) LED is constantly blinking (no VoIP available nor internet) .................16
d) LED is off.........................................................Error! Bookmark not defined.
e) LED is off (ADSL is operational but VoIP is not available) .....................20
f) LED is off and the wireless connection is unavailable............................21
g) LED is on but the connection with livebox is unavailable ......................21
5. Frequently asked questions .................................... 23
a) How can I check my VoIP service? ................................................................25
b) How do I reboot my livebox?..........................................................................23
c) How do I differentiate between VoIP tone and
fixed telephone tone? ..........................................................................................23
d) Why does the message “the page cannot be displayed”
appear when I try to access the internet? .........................................................23
e) How can I change my ADSL internet access password? ............................25
f) How can I change my orange.jo email password?........................................23
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1. livebox installation
Thank you for purchasing Surf and Talk with livebox. We hope you will be pleased
with your experience and with what you can achieve with this advanced piece of
technology. In order to get the most out of your new service, we recommend that
you spend some time getting familiar with this guide, as it will describe in detail all
the functions of this product. In addition to a troubleshooting section and answering
some frequently asked questions on most of the service features.
a) livebox installation by Orange technical support team
1. The technician installs the livebox modem and makes the required internal wiring.
2. The technician will perform end-to-end tests for:
• wired/wireless internet through PC
• wireless internet through laptop
• Voice over IP (VoIP) calls
• regular calls (fixed line calls)
3. The technician will give you this user guide and a flyer about the services.
4. The technician will explain the functionality of the various modem LEDs and will
give a brief overview of this user guide.
Please don’t sign the acceptance form unless all steps above are complete.
b) Presentation of the livebox (WiFi) SAGEM 3202
i. livebox ports
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ii. livebox LED view
LED light is off light is steady light is blinking
your livebox has a livebox is updating
livebox status is OK deficiency or a (don't turn off the
technical problem power)
modem is
ADSL access is not
ADSL is available synchronizing (wait a
available
few seconds)
status of your internal network (between livebox and computers)
the faster the light blinks the more the network is in use
communication in
VoIP is not available VoIP is available
process
WiFi is off WiFi is on
If you face any issues with the livebox, please refer to the troubleshooting section.
c) Getting started
After your livebox is installed, your service will be ready to use.
• You will be connected to the internet the moment you activate your PC‘s
wireless.
• Once you are connected, enjoy your Surf and Talk.
• Remember, you can make your unlimited phone calls (local, national)
through your VoIP, and enjoy discounts on international and mobile calls.
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2. General information
a) Service overview
Surf and Talk with livebox provides you the facility to make unlimited local,
national and international discounted calls from your home or office, in addition to
high speed ADSL with wireless internet.
i. Offers
With WiFi livebox you can enjoy:
1. Wired internet (up to three computers) and wireless internet via WiFi technology.
2. Surf and Talk with livebox bundles are available for ADSL at 1M and above.
With VoIP (08777) number you can enjoy:
1. Unlimited local and national calls.
2. Up to 80% discount and per second billing for international calls.
3. 20% discount on calls to mobiles.
4. Free services: call forwarding, voicemail and calling line identification
presentation service (CLIP).
ii. Voice over IP service (VoIP)
1. A dedicated phone set is necessary for use of the VoIP feature.
2. A pre-requisite for using VoIP is to have an Orange fixed line.
3. You need to dial area codes when making calls through VoIP as it is a non-
geographical number. For example: to call Salt dial 0535XXXXX
4. If there is a fault with the VoIP service and it is down, you can make local and
national calls through your fixed line free of charge as a courtesy service.
b) Supplementary services
feature activation method guidance
dial 1244 followed by your number
Voicemail Service 1244
and password
activates forwarding to the given
call forwarding *21*number
number
activates forwarding to the given
call forward on busy *67*number
number when your number is busy
call forward on no activates forwarding to the given
*61*number
answer number when you don’t answer
call 06 460 8888 or
permanent CLIR charged at JD1 per month
visit the sales center
dial 1288 followed by your number
Voice Portal Service 1288
and password
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c) After sales support
Customer Care 06 460 8888
Voice Portal Service 1288
Voicemail Service 1244
3. livebox configuration
a) Internet connection
In address bar enter 192.168.1.1
Enter
username (admin)
password (admin)
• The livebox screen will appear.
• To change the language (French by default), click on information on the left
side, choose English and press Apply as shown in the figure below:
•
• Refresh the Internet Explorer page by clicking .
• To setup your internet click on my services welcome services table
If the internet service status "Disabled" please click modify
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Fill the username and password and click apply, username should started with
"jtg/username@orange-net" or “jtg/username@orange-adsl”
b) Wireless configuration
In address bar enter 192.168.1.1
Enter
username (admin)
password (admin)
• The livebox screen will appear.
• Click on wireless tab as shown below.
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When you click apply you should save the modifications by clicking now then
reboot.
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c) Connecting wireless to the internet using laptop
To connect your PC or laptop wireless to the livebox, please follow the instructions:
• Start →control panel →network connection→ wireless connection.
• Right click on wireless network connection.
• Click on view available wireless networks.
• A list of available wireless networks will appear.
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d) Connecting to the internet using USB cable or USB
Adapter
1. Insert the livebox CD
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4. Troubleshooting
If you are facing any problems with your livebox we suggest you check this section.
Following the given steps provided should help resolve certain problems.
a) All the LEDs are off
1. Check that the type of power supply available in your premises conforms to the
mains voltage required to power your livebox.
2. Check that the power supply lead is correctly connected at one end to the mains
power network socket as shown in figure a.1
Figure a.1
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3. Check that the power supply connector is correctly inserted into the corresponding
connector (power) on the livebox as shown in figure a.2
Figure a.2
b) LED is on but there is no VoIP or internet
1. Check the IP address setting on your computer (LAN Setting).
i. Windows XP:
Start control panel right click on network connections and choose
Properties
ii. Windows Vista:
Start control panel Network and Sharing Center on the left side
Manage network connections right click on Local Area Connection and
choose Properties
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2. If the problem still persists and you can’t enter to the internet check your Proxy
Setting from the on your computer then Tools internet options.
3. If the problem still persists try to reset your livebox by disconnecting the power plug
then reconnect it.
If problem persist please call Customer Care 06 460 8888
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c) LED is constantly blinking (no VoIP nor internet
available)
1. Check that the cable between the livebox and the filter is connected correctly as
shown below:
2. If the problem still persists check your internet access.
in address bar enter 192.168.1.1
Enter username (admin) and password (admin)
• The livebox screen will appear.
• To change the language (French by default), click
on information on the left side, choose English and
press Apply.
• Refresh the Internet Explorer page by clicking .
• Log into the information on left screen and click on
ADSL connection, you will find one of the following:
1. ADSL line status is operational as shown below:
• Click on the My Services tab on the left.
• Choose Welcome.
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• Click on Modify for the internet connection and check that your Orange username
and password are entered correctly.
• Retype the username and password (username@orange-net) or
(jtg/username@orange-net) or (jtg/username@orange-adsl) and click
Apply.
If the problem persists call Customer Care 06 460 8888
2. ADSL line status is not synchronized as shown below:
• Remove the filter and connect directly to the wall phone socket.
• If the problem is solved, the filter might be damaged. Please visit the sales center
to purchase a new device.
• If the problem persists, please call 06 460 8888.
d) LED is off
• Check that the cable is connected to the Ethernet through the livebox red port.
• The LAN connection should be enabled or connected.
i. Windows XP:
Start control panel right click on network connections
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ii. Windows Vista:
Start control panel Network and Sharing Center on the left side
Manage network connections right click on Local Area Connection .
If the problem persists, check that the Ethernet card is identified, and then follow the
steps below:
i. Windows XP:
1. On your desktop, right click My Computer and select properties.
2. Click on the Hardware tab and select Device Manager.
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3. The following screen will appear:
ii. Windows Vista:
Start right click on My Computer on the left side choose Device Manager
You may find one of the following cases in Network adapters:
• If it is marked with an (x) (as shown above), check your modem’s connection to
the computer.
• If there is no yellow (?) or (!) beside the card name, your card is identified and
there are no problems with the Ethernet card. If this is the case, please call 06
460 8888.
• If you do find ‘?’ or ‘!’, you need to contact a computer technician to associate
your card with the computer.
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e) LED is off (ADSL is operational but VoIP is not
available)
in address bar enter 192.168.1.1
Enter username (admin) and password (admin)
• The livebox screen will appear.
• To change the language (French by default),
click on information on the left side, choose
English and press Apply.
• Refresh the Internet Explorer page by clicking
.
• In the Save/Erase/Reboot Tab, click Reboot,
confirm and press Now and Save.
• Wait for the message “Your livebox is ready again” to appear.
• Exit from the screen and wait 45 seconds.
• If the problem persists, please call 06 460 8888.
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f) LED is off and the wireless connection is unavailable
in address bar enter 192.168.1.1
Enter username (admin) and password
(admin)
• The livebox screen will appear.
• To change the language (French by default),
click on information on the left side, choose
English and press Apply.
• Refresh the Internet Explorer page by
clicking .
• Click on the Wireless tab and enable.
Figure (4)
If the wireless service is disabled:
Wireless network service is currently: disabled
Just click on activate.
g) LED is on but the livebox connection is unavailable
• Start →control panel →network connection→ wireless connection.
• Right click on Wireless Network Connection.
• Click on view available wireless networks.
• A list of available wireless networks will appear.
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Figure (5)
• If problem persists, please call Customer Care on 06 460 8888.
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5. Frequently asked questions
a) How can I check my VoIP service?
When dialing 08777, if it goes directly to voicemail, unplug your adapter for 3-5
minutes then plug it in again and wait for 1 minute for it to start.
b) How do I reboot my livebox?
in address bar enter 192.168.1.1
Enter username (admin) and password
(admin)
• The livebox screen will appear.
• To change the language (French by default),
click on information on the left side, choose
English and press Apply.
• Refresh the Internet Explorer page by clicking
.
• Click on Save/Erase/Reboot.
c) How do I differentiate between VoIP tone and fixed
telephone tone?
1. The tone of VoIP is recognizably different to a regular telephone tone.
2. You cannot use VoIP unless the telephone is directly connected to the livebox.
This means that you cannot use the VoIP without connecting the wire directly
between the livebox modem and the telephone set (RJ11).
d) Why does the message “the page cannot be displayed”
appear when I try to access the internet?
1. Check the Ethernet cable connecting the livebox modem to the PC (red
port).
a. Check the (LAN) Local Area Connection status on the PC, it must be
enabled.
2. Limited or no connectivity.
3. Check the username and password. In the My Services Tab Internet
Access.
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e) How can I change my ADSL internet access password?
From www.orange.jo from my accounts internet account
f) How can I change my orange.jo email password?
From www.orange.jo
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