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Personal Information Academic Education Key Technologies and



Personal Information

First Name                  Safouh
Last Name                   Kharrat
Birth Date                  24.05.1975
Nationality                 German
Marital Status              Married with two children
Languages                   Arabic – Mother Language
                            English – Fluent in Writing & Speaking
                            German – Fluent in Writing & Speaking

Contact Details             Safouh Kharrat
                            Kirchgasse 6
                            85435 Erding
                            Mobile Nr. +491738821278
                            Work Nr. +498122434420
                            Home Nr. +498122999604
E-Mail Addresses  

Academic Education

1993 - 1998                 Bachelor’s degree in Informatics Engineering (BEng)
                            Faculty of Electronics & Electrical Engineering
                            University of Aleppo - Syria

Key Technologies and Expertise

                  Holds Microsoft MCSE (since 1999) and Cisco CCNA (since 2000)
                     VMware VCP 3 (since May 2008) & VCP 4 (since Dec. 2009)
        ITIL Foundation Certificate in IT Services Management (v2 since 2006, v3 2009)
                      Active Directory Design Implementation and Management
                 Configuring Microsoft Cluster & work with Veritas & SAN Technology
                   Implement & Administering IBM Tivoli Backup from Client side
                 VMware Infrastructure 3 Design, Implementation and Management
        Deploying and running Management tools (HP SIM, Marimba, BladeLogic ...etc)
 Security and audit compliance (SOX/PCI) covering servers in DMZ and intranet environments
                              vbScript to automate administration tasks
Work Experiences

Aug. 2001 to present    Amadeus Data Processing GmbH                                   Erding -
                        (Amadeus is Worlds largest travel Distribution Company and     Germany         processor of travel bookings: €2.6bn revenues & 7,600 staff;
                        Customers in over 450 airlines and at 145,000 travel agency,
                        airline sales & car rental locations)

                        Systems Programmer
                           • Manage & apply the agreed SLAs within
                              Amadeus Windows Platform.
                           • Apply the most Professional Standards
                              regarding maintaining the Amadeus Data
                              Center environment.
                           • Manage the provided services by running 24
                              hours a day monitoring tools.
                           • Involved in implementing & administrating
                              VMware ESX 3.5 servers & vCenter 2.5
                           • Upgrade our ESX VMware Servers to
                              vSphere 4.0 Update 2
                           • Implemented Proof-of-Concept VMware
                              View Environment 4 & 4.5 for Amadeus.
                           • Develop an automated Build (OS &
                              Applications) for Windows 2008 (x86/x64) &
                              Windows 2003 (x86/x64) by using BMC
                              BladeLogic 7.6 & Bootix 7.1
                           • Supporting a complex, mission critical
                              Windows based servers (more than 1000
                              servers) with very strict SLAs
                           • Maintaining an automated Windows OS
                              build which based on PXE technology
                           • Implementing & administrating IBM Tivoli
                              Backup Client on all Windows servers.
                           • Created scripts using vbScript in order to
                              automate a lot of our Windows &
                              Applications administrative tasks.
                           • I’ve been part of a lot of internal Amadeus
                              project’s team as responsible person for
                              implementing Windows based servers.
                           • Provide On-Call Support 24-hours for our
                              high available; mission critical servers.
                           • Mentoring & provide technical help for other
                              team’s members

Oct. 1999 – June 2001   ArabNet Internet Service Provider (OFOQ IT)                    Jeddah - KSA
                        Senior Technical Support Engineer (promotion)            • Provide Technical Consulting for the
                               external Projects
                           • Implement small-size Internet based
                               projects (email solutions, Proxy
                           • Supervising our Technical Support’s Team
                        Technical Support Engineer
                           • Support the ISP Dial-up users (Hot Line)
                           • Analyze the internal technical problems in
                               our own systems
                           • Solve our clients’ technical problems On-Site

Dec. 1998 - Oct. 1999   Zuhair Fayez Partnership IT Company (ZFP IT)         Jeddah - KSA
                        Junior LAN Administrator – MIS Department              • Support LAN Users (Hardware & Software)
                           • Performing basic Lotus Notes Administrative
                           • Administrating Windows NT Servers
1996 – 1998             Various Part-Time jobs in IT field during my         Aleppo - Syria
                        University study to get more Experience
                        (e.g. technical support, courses instructor...etc)
Technical Certificates

    •   MCSE     (Microsoft Certified Systems Engineer)
                    Windows NT, Windows 2000, Windows 2003

    •   MCSA     (Microsoft Certified Systems Administrator)
                    Windows 2000, Windows 2003

    •   CCNA     (Cisco Certified Network Associate)

    •   VCP      (VMware Certified Professional) v3 & v4

    •   ITIL      (Information Technology Infrastructure Library) v2 & v3

Training Courses

April 2001       Installing & Configuring MS Windows 2000 Professional       New Horizons
                                                                             Jeddah - KSA
April 2001       Installing & Configuring MS Windows 2000 Server             New Horizons
                                                                             Jeddah - KSA
Oct. 2001        Technical Introduction to HP BroadVision 5.5                Amadeus GmbH
                                                                             Erding - DE
Oct. 2001        Administration Guide to HP BroadVision 5.5                  Amadeus GmbH
                                                                             Erding – Germany
July 2002        Introduction to Unix / Linux                                Amadeus GmbH
                                                                             Erding – Germany
Aug. 2002        Win2K AD Planning & Migration: Hands-On                     Learning Tree
                                                                             London - UK
Sep. 2002        Implementing & Supporting Microsoft IIS 5.0                 Pygmalion
                                                                             London - UK
Feb. 2003        Project Management Essentials                               Amadeus GmbH
                                                                             Erding – Germany
Mar. 2003        Fundaments of Project Management                            Integrata AG
                                                                             Munich - DE
April 2003   Introduction to Relational Databases                      Parity Training
                                                                       London - UK
April 2003   Introduction to SQL                                       Parity Training
                                                                       London - UK
May 2004     Updating Systems Engineer Skills from Microsoft Windows   Pygmalion
             2000 to Windows Server 2003                               London - UK

May 2004     Updating Systems Administrator Skills from Microsoft      Pygmalion
             Windows 2000 to Windows Server 2003                       London - UK
July 2004    UNIX System & Network Administration                      Amadeus GmbH
                                                                       Erding – Germany
April 2004   Microsoft Network and Performance Monitor Workshop        Microsoft
                                                                       Munich – Germany
May 2005     VERITAS Storage Foundation 4.2 for Windows                VERITAS
                                                                       Munich – Germany
June 2005    Microsoft Visual Basic Scripting Edition and Microsoft    Pygmalion
             Windows Script Host Essentials                            London - UK
June 2005    Scripting Using Microsoft Windows Management              Pygmalion
             Instrumentation                                           London – UK
July 2006    ITIL Foundations                                          PTM Akademie
                                                                       Munich – Germany
Sep. 2006    Scripting Windows Administrative Tasks:                   Learning Tree
             Hands-On                                                  London - UK
Nov. 2007    Resolving Interpersonal Conflicts                         NVision
                                                                       Munich – Germany
April 2008   Negotiating for Results                                   NVision
                                                                       Munich – Germany
April 2008   VMware Infrastructure 3: Install and Configure V3.5       CTI IT Consults
                                                                       London – UK
Nov. 2008    McAfee – ePolicy Orchestrator V4.0                        TRIA Training
                                                                       Munich - Germany
Feb. 2009    ITIL Foundation V2                                        Continental Software
                                                                       Munich - Germany
Mar. 2009    ITIL Foundation V3 Bridge                                 Continental Software
                                                                       Munich - Germany
May 2009     BMC BladeLogic 7.x: Foundation                            BMC & Amadeus
                                                                       Erding – Germany
June 2009    VMware View: Install, Configure and Manage                QA Training
                                                                       London – UK
Nov. 2009    VMware vSphere4 : “What’s new”                            HP Germany
                                                                       Munich - Germany
Feb. 2010    Team Communications & Efficiency                          Splash AG
                                                                       Zurich – Switzerland
June 2010    VMware vSphere: Manage for Performance (VMP)              Fast Lane GmbH
                                                                       Erding - Germany

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