CITIZEN SERVICES SEMINAR
Developing an Integrated Approach that Meets the Public’s Needs and Expectations
Final Session:
Accommodating Multi-Faceted Public Needs
A demonstration of government integration and innovation
through a unique Public/NPO/Private partnership
exponentially benefiting six federal agencies and their
constituent citizenry as well as meeting current
Administration and Legislative initiatives. This is truly a
multi-faceted integrated approach the meets and EXCEEDS
the public’s needs and expectations.
10/13/2004 National Telecommuting Institute 1
www.nticentral.org
ONE DECISION = MULTI-FACETED CITIZEN SERVICES
OUTCOMES
DOL IRS JWOD
CITIZENS
Legislative Administration
DOT
EPA
10/13/2004 National Telecommuting Institute 2
www.nticentral.org
A WILLINGNESS TO EXPLORE ALL OPTIONS
Procurement Strategy
JWOD - Benefits
Down Stream Acquisition Costs Savings
Stable Workforce
Government to Government – Teaming From Day One
Approach
Call Center Without the Center – Benefits
Flexible “just-in-time” Workforce and Scheduling
Jumpers – Citizenry Demand Triggers Immediate Enhanced
Customer Service
No Geographic Restrictions for Skilled Labor
Mother Nature Has No Say
10/13/2004 National Telecommuting Institute 3
www.nticentral.org
RESOURCE INFORMATION
www.jwod.gov
www.nish.org
www.nticentral.org
www.alpineaccess.com
10/13/2004 National Telecommuting Institute 4
www.nticentral.org