Web Content Managers’ Survey
Carolina School of Public Health
November 16, 2005
At the end of this month, the Dean’s communications team will host a meeting for the
School’s Web content managers to discuss and share ideas about the content and
management of content of the School’s Web site. The meeting will be held Monday,
November 28, at 11:00 a.m. (refreshments at 10:45).
Please complete the survey below. It will help us plan discussion topics for the
meeting that will target the ways we can better support you. We also want your
input about things we should consider as we work with IIS’ Software Development
Group to redevelop the School’s Web site.
Don't confine your comments to the questions below – we want to address your ideas
and/or concerns.
You may complete this word document and e-mail your answers to
perryc@email.unc.edu or print it, complete it by hand, and interoffice mail it to Chris
Perry, CB #7400. Either way, please respond by Tuesday, November 22, at 9 a.m.
What kind of support would you like to receive from the communications team?
Please be as imaginative and specific as you can be.
How frequently do you update information to the website? (circle or highlight one)
Daily weekly twice monthly monthly occasionally rarely
How often do you think you should update in order to keep the information current?
Daily weekly twice monthly monthly occasionally
Do you update using…. Dreamweaver/Contribute Content Management Both
Are you responsible for …. Writing content Updating content Both
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What kind of website updating is easiest and seldom problematic?
Why is it easy or no problem?
What parts of the website are the most useful to you?
Please rank the following web “customers” from 1 (most important) to 15 (least
important):
_____ Faculty
_____ Student prospects
_____ Students, applying
_____ Students, enrolled, residential
_____ Students, enrolled, distance learners
_____ Staff
_____ Donors
_____ Alumni
_____ Public health practitioners, potential distance learners
_____ External colleagues and visitors
_____ Grantors
_____ Media
_____ Government officials
_____ General public
_____ Other
What parts of the website do you think are most useful to your top customer groups,
as ranked above?
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What kind of website updating is difficult or impossible for you?
What makes it difficult or impossible?
Do you have ideas of ways to make it better? What are your ideas?
Where have you found old or incorrect content on the website?
What could we do to help our customers better find the information they seek?
What content could we add or modify to make visitors stay longer or return another
time?
What features/functionalities would you like see added to the site (eg, browser-
based WYSIWYG editor (ie, 1 place to edit – no Dreamweaver needs), RSS feeds,
forums, blogs, sitemap, form builder, better search, wikki’s, etc.)?
What question should we have asked, but didn’t?
Now that you have gone through the entire survey, did you think of other support
that you would like to receive from the communications team? Please list your ideas
below.
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