Solving
Clients’ Financial
Needs
For Internal Training Use Only — Not for Dissemination to the Public.
For internal training use only. Not for dissemination to the public.
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Transactions
that Bring Referrals
“Annuity Referral ♪ High dollar accounts
Opportunity”
♪ Multiple accounts
♪ CD Keeps Renewing
(no withdrawal made)
♪ Deposit of large check
drawn on different bank
♪ Purchase of savings bond
♪ New client to the branch
For internal training use only. Not for dissemination to the public.
2
Conversations
that Bring Referrals
“Annuity Referral ♪ I hate tax season…paying Uncle Sam!
Opportunity” ♪ I’ll be retiring soon
♪ I just turned 70! Seniors love to tell their age
♪ I’m changing jobs
♪ My spouse died
♪ I just married (or will soon)
♪ I’m getting a divorce
♪ I have a new baby or grandbaby
♪ I’m moving, especially if to retirement community
♪ My CD is maturing
For internal training use only. Not for dissemination to the public.
3
Talk Track Cards for each Role
Teller
Platform Rep
Loan officer
Business Development Officer
For internal training use only. Not for dissemination to the public.
4
Why don’t we ask for referrals?
What will my
client think? Forget to ask
Fear of Rejection
For internal training use only. Not for dissemination to the public.
5
Solving Clients’ Financial Needs
For internal training use only. Not for dissemination to the public.
6
Disclaimers
American General Life Insurance Companies, www.americangeneral.com, is the
marketing name for the insurance companies and affiliates comprising the domestic
life operations of American International Group, Inc. AGLC103761 REV1210
For internal training use only. Not for dissemination to the public.
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