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									                          DAMIAN A. DESILVA
1859 Tubman Road SE Washington, DC 20020 Phone (703) 256-7574  Cell (858) 373-8755 

 Bachelor’s degree in Information Technology, searching for a position in a reputable firm.
 Thirteen years working experience in networking, support, pc repair and technical writing.
 Proficient in Microsoft Windows operating systems, network implementation, and LAN/WAN systems.
 Can work individually or in a team environment.
 Proven leadership abilities and troubleshooting skills.

Business Skills: Requirements gathering, UML, Analytical Skills, Basic Database Knowledge
Networking: TCP/IP, DHCP, DNS, Ethernet, VPN, Wireless, IIS 6.0, ASP.Net, Net 1.1 Framework, .Net 2.0
Application Software: OpenAir, WebEx, Salesforce, Lotus Notes, Microsoft Office/Exchange, SQL, Project,
Visio Studio 2005, Reporting Services 2005, Sharepoint, Remedy, Crystal Reports X and XI, and Business
Objects., Microsoft Business Intelligence Management Studio (Visual Studio 2005)
Operating Systems: UNIX, Windows 2000/NT/XP/2003, Microsoft SQL 2005, Microsoft Reporting Services
2005, OS.
Hardware: PC, Printers

CompTia A+ Certification
Microsoft Certified Professional (MCP)
Scheduled Certification – Network+

Application Support Analyst                                                          May 2007-Present
Harmony Information Systems                                                          Reston, Virginia
 Receive, analyze, research and respond to/resolve technical problems.
 Provide onsite installations and meetings with clients (when required.)
 Escalate issues that require additional attention to the Development department.
 Articulate problems and solutions to clients and internal staff daily
 Learn client’s business requirements and needs.
 Participate in the integration, test, installation and acceptance stage of the Software Development Life
   Cycle. (SDLC)
 Assisted in the creation of client documentation for application installation.
 Assist clients with Microsoft Office 2003 issues in reference to the Harmony application.

Project Experience
Salt River Pima-Maricopa Indian Community (SRPMIC)
Assisted in Project Go-Live preparations.
 Visited client site to address issues on the Harmony Application that were pressing to their Go live date.
 Co-ordinate with Development to resolve bugs that were considered showstoppers.
 Trained users on the correct way to effectively use the Harmony application.
 Educated IT personnel on the hardware requirements to successfully run the application.
 Trained IT personnel on configuring Reports Manager and deploying reports.
                           DAMIAN A. DESILVA
1859 Tubman Road SE Washington, DC 20020 Phone (703) 256-7574  Cell (858) 373-8755 

Harmony Information Systems
Harmony Case Management Sites Projects for:
District of Columbia Office on Aging (DCOA
Department of Youth Rehabilitation Services (DYRS)
The Fortune Society
Salt River Pima-Maricopa Indian Community (SRPMIC)
Maryville Academy
 Validated client’s Hardware and Software requirements for the Case Management site
 Collaborated with the Project Manager verifying application was what the client proposed in the Business
    Analysis document.
 Restored backup of databases hosted by Harmony to the client’s test and training shared environment.
 Built the file structure for the Harmony Case Management site on their training and test environments.
 Created Local Accounts on the test and training websites.
 Pointed their IUSR account to work with the Harmony Case Management Site.
 Configured the data configuration files to point to the client’s restored database Environment
 Constructed Application Pools in IIS for both test and training which would use the IUSR account.
 Implemented websites in IIS for both environments and pointed them to the Application Pool
 Installed Virtual directories for both environments and also pointed them to the Application Pool.
 Tested websites to verify successful configuration.
 Build and deployed Harmony’s standard and client’s custom reports using Visual Studio 2005
 Configured and deploy DCOA’s Single Sign On (SSO) environment.

Associate Consultant                                                               July 2006-February 2007
MAXIMUS Inc.                                                                       San Diego, California
 Collaborated with the QA and Development groups to schedule bugs for correction
 Provided technical and product support via the phone and email to clients
 Qualified, investigated, client inquiries based on their requirements of the functionality of the application
 Authored and reviewed technical documentation for customer use
 Assisted in QA, testing, and documentation of new releases and various new auxiliary products within
 Maintained all IT infrastructure including test servers and network topology
 Relocated to Washington D.C as it was no longer a financial opportunity to reside in San Diego.

Oracle Systems Administrator III                                                July 2005-July 2006
Cricket Communications                                                          San Diego, California
 Gave troubleshooting support and provide customer service in an efficient and timely manner
 Maintained user logins and assisted users with hardware and software applications on a daily basis
 Prepared and send user community notifications in regards to system performance and outages
 Perform project-based work as assigned by Manager
 Added, diagnosed and maintained Active Directory Computers and users
 Added and maintained users in Microsoft Exchange
 Created, troubleshoot and repair VPN and wireless connections for users
 Remote into users’ computers to troubleshoot issues they were having
 Acted as a receiver for the Purchasing department using Oracle iProcurement
 Generated an Oracle account for users needing a username and password
                          DAMIAN A. DESILVA
1859 Tubman Road SE Washington, DC 20020 Phone (703) 256-7574  Cell (858) 373-8755 

   Enabled and disabled Oracle responsibilities and/or accounts once notified user no long with company
   Assisted users on Microsoft Office XP issues and trained them on how to resolve it.
   Ran Patches and updates from main server and distributed to 200 users
   Moved to Maximus as department relocated to Denver.

Project Experience
Sox Remediation Compliance for Cricket Communications
 Assisted with the development of the System Access Request (SAR) form
 Received SAR forms from Managers requesting certain access for new hires
 Rejected SARs that were not up to SOX 404 compliancy standards
 Created network and email logins in Active Directory for new hires in the corporate and market
 Created Oracle logins for new users that were in scope per SOX compliance
 Received approvals for the different responsibilities in Oracle before creating accounts
 Authored policies on different step by step processes pertaining to SOX

Account Representative (9 Months Contract)                                  November, 2004-August, 2005
Profitline Inc.                                                                San Diego, California
 Generated an Excel Batch File for Account Managers.
 Implemented the project to fix invoices that have fallen out to error.
 Collaborated with other departments on data pertaining to software Inventory process.
 Assisted whenever necessary with data manipulation.
 Interacted with Account Managers on ways to improve client profile databases.

PC Consultant                                                                    July, 2002-August 2005
Self employed                                                                    San Diego, California
 Provided network solutions and computer consultations to entrepreneurs and individuals.
 Provided technical support for regional customers in software as well as hardware installation.
 Provided maintenance support to ensure customer satisfaction.
 Researched individual and business solutions and made suggestions to client based on individual needs.
 Carried out projects from implementation to go-live for small business office networks.
 Troubleshoot clients on issues with Microsoft Office and trained users on resolutions
 Decided to work for a company as my clientele no longer had issues.

Senior Network Administrator                                                   September, 1998-May, 2002
American Corporate Services                                                    New York, New York
 Managed a mixed server environment including Novel, NT, Windows 2000 Server and Microsoft Exchange
 Maintained, upgraded and supported multiple servers and approximately 20 workstations and laptops.
 Provided support to ACS London office, set up and configured VPN and Terminal Services.
 Provided technical services for users in New York and London.
 Implemented and updated logging system for server records for future reference.
 Rebuilt and repaired client computers running Windows 98, Windows 2000 Professional and Server, and
   Windows XP.
 Upgraded users to Microsoft Office 2000 and updated to the latest patches.
                           DAMIAN A. DESILVA
1859 Tubman Road SE Washington, DC 20020 Phone (703) 256-7574  Cell (858) 373-8755 

   Assisted users on Microsoft Office bugs requiring research in some cases to resolve the issue.
   Moved to San Diego because of the issues arising from September 11th 2001

Project Experience
Built Windows 2000 Network Infrastructure for Main Office
 Installed and configured Microsoft Windows 2000 Active Directory and Exchange Servers.
 Configured Microsoft Windows 98 and Windows 2000 Professional and Windows XP Workstations.
 Configured DHCP and DNS so there would be access to the intranet and internet.
 Created network and email logins in Active Directory for users the corporate and market environment.
 Configured TCP/IP for the Server and allowed automatic IP addressing for workstations.
 Installed the network printer to the network.
 Installed and configured the Anti-Virus server and added the Anti-Virus clients to workstations.

University Of Phoenix                                                              San Diego, California
Bachelor of Science Information Technology                                         December 2006

Available upon request

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