Cedars Medical Group
Patient Forum 23 May 2011
Present Mr B Jacob (Chair)
Mr R Beckwith
Mr J Thompson
Mrs M McDermott
Mr M Heppell
Mrs M Heppell
Tracie Webb (Minutes)
Dr K Elliott
1. Apologies Mrs G McKenzie
2. Welcome new members
The group welcomed new members Mr and Mrs Heppell.
3. Actions from Previous Meeting
3.1 Feedback on information gathered at last meeting from the Slaters Bridge
Dr Elliott outlined the purpose of the survey for Mr and Mrs Heppell.
The information from the forum had been fed back to both the practice team
and to the Slaters Bridge group. It was good to see that this had not greatly
differed from that provided by the practice staff so had been a valuable
Dr Elliott confirmed that we would now be using this together with other data
(to be discussed later ) to work together in line with current government plans.
3.2 Suggestion Box
Tracie confirmed that there had been 2 more suggestions received
- To turn the heating down
- To provide a water cooler, drinks dispenser for patients use in the waiting
Both suggestions will be taken to the partners meeting for discussion.
AP 1 Tracie
Mr Jacob had also received a suggestion directly from a patient to display the
results of the suggestions in the waiting room.
This could be included on the TV screens. As the practice content is limited
Tracie agreed to review and include this if possible.
Also suggested that a specific patient forum noticeboard could be put up in
the waiting room and Tracie agreed to take this to the partners meeting for
It was further suggested that other practices had pictures of the clinical team
in the waiting area and would the partners be happy with this?
3.3 Mr Jacob had contacted Mark Dunne-Willows.
3.4 Contact details
Tracie has updated the forum list with contact details for Mrs McDermott.
3.5 In line with the agreement to remove all non attending members who did
not respond to the letter Tracie has removed these from the active list,
3.6 It was agreed that Mr Beckwith would do 2 sessions in September for
around 2 hours each on different days to provide an information stand for
CDDFT membership. Mr Beckwith would also use this time to encourage
patients to join the practice forum.
4. Matters Arising
4.1 Mr Beckwith was asked and gave a brief explanation of his role as a
governor of CDDFT for Derwentside and the importance of others becoming
members as there was a quota to meet.
Mr Jacob suggested that this could be a standing agenda item to provide
updates on current activity.
4.2 Recruitment of new members
All agreed that recruitment of new members was important and particularly to
seek membership from young people to try for a balance to align with the
practice population and to try to be as inclusive as possible. If 5 -10 more
members could be recruited then this may provide a working group of around
6-8 on a regular basis.
Dr Elliott provided a form to be completed and suggested that if members of
the forum could spare any time to come to the practice for a couple of hours
to use the form to speak to patients in the waiting room this may encourage
All agreed that to target certain times would also help :
a) Baby Clinic day – Wednesday from 10.00am would target mothers and
Mrs Heppell agreed to come to the practice on 8th June 2011 at 10.00am for
b) Standard Surgery – any day from around 9.30am would target the general
Mrs McDermott agreed to come to the practice on 1 July 2011 9.30am –
10.30am for this slot.
c) Late surgery – Mondays after 6.00pm would target working people
Mr Beckwith agreed to come on 27 June 6.00pm – 7.00pm.
After all sessions have been completed Tracie will see if there are any
additional members and discuss with Mr Jacob the possibility of running an
earlier meeting than scheduled for September – possibly in July.
4.3 Patient Survey
Tracie handed out copies of the patient survey the practice had received for
the period Jan – Dec 2010. There are a number of issues with the data and
as it is completely random a number of patients surveyed had not been to the
practice for some time however it is still felt that this provides a starting point
for future work for the forum.
It was agreed that al would review the information and at the next meeting we
would agree priorities for the practice to work on together.