WSI 1.3.6Admin Guide v1

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					WSI 1.3.6 – Administrators Guide

                        A Technote by
                     Customer Support
                        December 2008
      Wyse Customer Support
                                          TABLE OF CONTENTS
Summary ......................................................................................................................... 3

Audience ......................................................................................................................... 3

Affected Products ............................................................................................................ 3

Requirements .................................................................................................................. 3

Issues .............................................................................................................................. 4

Procedure ........................................................................................................................ 5

Wyse Simple Imager Installation on a Windows 2003 server .......................................... 5

WSI installation on a Windows XP Professional Machine ............................................... 8

Wyse Simple Imager Usage .......................................................................................... 11

Troubleshooting ............................................................................................................ 14

      The thin client gives an “ARP Timeout” error when attempting to image it. ............ 14
      I’m Getting “Incompatible Firmware” messages. .................................................... 14
      The image was sent to the thin client but the device boots normally...................... 14
      A DHCP server is not installed on my XP machine. Where can I get one? ............ 14
      Getting “Illegal TFTP operation” error messages on the thin client. ....................... 15
      Getting “File not found” error messages ................................................................. 15
      Not getting an IP Address ...................................................................................... 15
      Getting the following Error: “Failure: Firmware is not compatible” .......................... 15
      After re-imaging, the Thin Client reboots and starts the process again, and
      becomes and endless loop..................................................................................... 15
      Getting an error “PXE-E78” on the thin client and cannot re-image. ...................... 16
      I am trying to image a previously imaged device, but the thin client reboots
      normally.................................................................................................................. 16
      I followed the instructions and I still can’t image the thin client............................... 17




    WSI 1.3.6Admin Guide v1.doc                                                                                       Page 2 of 17
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SUMMARY

This is a Quick Start Guide to help you install and run the Wyse Simple Imager version
1.3.6

AUDIENCE

Customers, 1st Level Support, and Systems Engineering Group

AFFECTED PRODUCTS

Wyse Simple Imager V1.3.6

REQUIREMENTS

Hardware
   1. Server.
           a. Windows 2000 SP4 (or higher) or
           b. Windows 2003 SP1 (or higher) or
           c. Windows XP Pro SP2 (or higher)
   2. Single network adapter installed on the server
   3. Thin Client
   4. Cable concentrator
           a. Cable/DSL Router with DHCP enabled (Preferred) or
           b. Ethernet hub or
           c. Ethernet switch (unmanaged) or
           d. Crossover cable (last resort)


Software
   1. Windows (either 2000, 2003 or XP Pro)
           a. IIS Service installed
           b. FTP services installed
           c. DHCP services installed (not required if using a router with built-in DHCP)
   2. Wyse Simple Imager 1.3.6
   3. Image file for the device requiring the image.

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ISSUES

Execution of this application requires

•   An isolated network. This can be accomplished by installing a Cable/DSL Router to
    your corporate network.




                          Figure 1 - Creating an Isolated Network for WSI deployment


•   If a previous version of WSI exists, you must remove it before installing this version
•   The server firewall and antivirus must be disabled
•   IT CANNOT BE INSTALLED ON THE SAME SERVER WITH WYSE DEVICE
    MANAGER.



                                   WARNING
                      The WSI server must be connected to the router
                        before installing the WSI software. If using a
                       crossover cable, the Server and the Thin Client
                            must be connected to each other before
                        installing the WSI software. Failure to connect
                           the devices before installation will result in a
                         loopback network condition and a subsequent
                                      inability to re-image your thin clients.




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     PROCEDURE

     WYSE SIMPLE IMAGER INSTALLATION ON A WINDOWS 2003 SERVER

1.     Verify that DHCP, IIS, FTP services are installed and running. (Refer to Microsoft
       documentation for details)
2.     Setup FTP. Browse to “Settings\Control Panel\Administrative Tools\Internet
       Information Services (IIS) Manager” and launch the applet.
       From the IIS Manager screen (Figure 2), select the “Default FTP Site” on the right
       pane, then “Right Click” and select “Properties”.

       NOTE: If you cannot find this option, verify that FTP services are installed.




                            Figure 2 - Windows 2003 Server IIS Manager - FTP Site Select


3.     Select the “Home Directory” Tab (Figure 3). Verify that the “Read, Write, Log visits”
       privileges are set, and the MS-DOS® option is selected.




                             Figure 3 - Check FTP Configuration – Windows 2003 Server

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4.   Verify DHCP. Before installing WSI, make sure that DHCP is running. You can do
     this by connecting the “WSI Server” to the Cable/DSL Router, to the hub,
     unmanaged switch or crossover cable and verify that you get an IP address. If this is
     not the case, correct the problem first. IF DHCP IS NOT RUNNING, DO NOT
     INSTALL WSI.
5.   CONNECT YOUR THIN CLIENT TO THE ROUTER (recommended), SWITCH,
     HUB OR CROSS-OVER CABLE




                                   Figure 4 - Connecting the components

6.   Install Wyse Simple Imager.
         Double-click on the WSISetup.exe file and follow the installation prompts. Use the
         “default” installation parameters. Verify that the installation path is the same as
         the Default path of the IIS FTP root path (see Figure 5 on the next page).




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                                   Figure 5 - FTPRoot Install Path

7.   After WSI Setup is complete, a Wyse Simple Imager shortcut will be created on the
     desktop from which the application can be run.




                                        Figure 6 - WSI Icon


8.   Setup TFTPD. From “Start”, go to “Run” and browse
     C:\inetpub\ftproot\rapport\tools\sa\util and run the file TFTPD32.exe.


9.   Enter the following information in the TFTPD32 settings screen
 o Security = None
 o Server Configuration
         Timeout = 3
         MAX Retransmit = 40000
         TFTP Port = 69
 o Base Directory
         C:\InetPub\FTProot\Rapport\Tools\sa
 o Advanced TFTP Options
         Option Negotiation = Enabled
         Show Progress bar = Enabled
         Activate Tftpd32 on this interface = Enabled
                                                                     Figure 7 - TFTPD32 Settings

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WSI INSTALLATION ON A WINDOWS XP PROFESSIONAL MACHINE

Follow these five steps:

   1. CONNECT:
        • Connect your Windows XP Professional machine and the device(s)
          you need to re-image via a Router (with DHCP enabled), simple hub,
          unmanaged switch or a crossover cable.
        • Verify that the Thin Client has power, a monitor, keyboard and mouse
          attached, but it’s NOT powered-on.
          NOTE: During the WSI installation, a Proxy server is installed. If the
          devices are not connected, a loopback network connection is created and
          you will not be able to image your devices.

           •    Disable all software firewalls and antivirus.

   2. INSTALL Server Components:
           Install the required software components IIS, FTP, and DHCP (not
           required if using external router) .
           Note: For this example we are using and external Cable/DSL router to
           provide DHCP Services.

   3. CONFIGURE Network Parameters:
           Configure TCP/IP properties on “Network Connections” and “FTP
           Properties”.

                                                      Once WSI is installed, the software will be
                                                      tied to the specific IP address assigned to
                                                      the server. To continue using this software




                    Figure 8 – TCP/IP Properties and Alternate Configuration Settings.

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4. Install WSI

TFTPD (Figure 9)
  i. Setup TFTPD. From “Start”, go to run and browse
     C:\inetpub\ftproot\rapport\tools\sa\util and run the file TFTPD32.exe.
   ii. Enter the following information in the TFTPD32 settings screen (Figure 9)
           • Security = None
           • Server Configuration
                  o Timeout = 3
                  o MAX Retransmit = 40000
                  o TFTP Port = 69
           • Base Directory
                  o C:\InetPub\FTProot\Rapport\Tools\sa
           • Advanced TFTP Options
                  o Option Negotiation = Enabled
                  o Show Progress bar = Enabled
                  o Activate Tftpd32 on this interface = Enable
  iii.   Click “OK” and close the window.




                                Figure 9 - TFTPD Settings




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FTP
Browse to Control Panel\Administrative Tools\Internet Information Server Default FTP
Site then “Right Click” select “Properties” then select the “Home Directory” Tab. Verify
that the “Read, Write, Log visits” privileges are set, and the MS-DOS® option is selected.




                                Figure 10 - Default FTP Properties



       Press “Apply” and “OK”

       Verify that all software firewalls and antivirus are disabled.




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WYSE SIMPLE IMAGER USAGE

 1.    Connect the client (to be imaged) to the Wyse Simple Imager machine, through
       the router connection (See figure 4).
 2.    Launch Wyse Simple Imager
 3.    Select the appropriate Product you wish to image from the Product list.
 4.    Click on the “Add” button (Figure 11)




       Figure 11 - Select Product and Firmware       Figure 12 - Completed WSI Add Image page



NOTE: To avoid an “Incompatible Firmware” message or an “Imaging and re-booting”
loop, check the part number of your thin client, and use the following table to cross
reference your thin client model to the equivalent model to select under WSI 1.3.6 when
"Adding" or “Submitting” the new firmware into WSI. See the table below for a cross
reference for which “Product” to use based on you “Model” or base part number.


         WSI Product Field         Wyse Model              Part Numbers
                  R60              R50L/R50LE         909524-xxL, 909526-xxL
                  R90              R90L/R90LE    909525-xxL, 909527-xxL, 909535-xxL
                  S10                  S10                   902105-xx
                  S12               S10 RoHS                902110-xxL
                  S30                  S30                   902089-xx
                  S32               S30 RoHS                902113-xxL
                  S50                  S50                   902090-xx
                  S52               S50 RoHS                902114-xxL
                  S90                  S90                   902099-xx
                  S92               S90 RoHS                902115-xxL


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        WSI Product Field          Wyse Model                   Part Numbers
                 V12                   V10L                      902132-xxL
                 V30                   V30                       902095-xx
                                                     902122-xxL, 902139-xxL, 902142-xxL,
                 V32                 V30L/LE
                                                                 902146-xxL
                 V50                   V50                       902091-xx
                                                     902123-xxL, 902135-xxL, 902140-xxL,
                 V52               V50L/V50LE
                                                          902143-xxL, 902147-xxL
                 V72              Viance Desktop                 902163-xxL
                 V90                   V90                       902094-xx
                                                     902124-xxL, 902136-xxL, 902138-xxL,
                 V92               V90L/V90LE
                                                     902141-xxL, 902144-xxL, 902148-xxL
                 X62                   X50L                      909528-xxL
                 X90                X90/X90e                     909520-xxL
                 X92               X90L/X90Le              909521-xxL, 909522-xxL


5.     Fill in the fields (Figure 12) with appropriate values. WSI uses these parameters
       to build the directory structures and filenames.
     Where
     Product               Provides a dropdown list of the supported models.
                           IMPORTANT: For the V30L / V30LE use V32, for the V50L /
                           V50LE use V52, and for the V90L / V90LE use V92. See table
                           above for details.
     Image Version         Refers to the Firmware “Build” version and could be a numerical
                           value such as 661 or 7.0.0.5. This value is normally part of the
                           filename you downloaded from Wyse.
     Flash Size            This parameter is from the amount of Flash memory installed in
                           your device. You can use this parameter to separate image files if
                           your environment includes multiple versions of the same device
                           and you need specific image files for the amount of flash memory
                           on the devices. Sizes can be 16M, 32M, 192M, 256M, 512M, etc.
     Description           For your information. This information will help you identify the
                           characteristics of the device this image is for. (See figure 6 for an
                           example).
                           Important: Use only “Alpha Numeric” (A through Z, 0
                           through 9, underscore ( _ ) or spaces.
     Image File            The name of the file you wish to add. Click on the browse button
                           to navigate to the list of available files. This should be the
                           directory where you unzipped the downloaded image file.

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 6.    Click on the “Browse” button and select the image file which is already
       downloaded/given from Wyse.
 7.    Click “Ok” and wait for the message ‘Image is successfully added”.




                                Figure 13 - WSI Successful Image Added message

 8.    Added image will appear in the firmware list.
 9.    Select the firmware and click on “Submit”.
10.    The TFTP application will automatically launch. Note: this application window
       should not be closed until the client is successfully imaged with the new
       firmware.




                                                             Figure 15 - Restart Client Message window.


         Figure 14 - TFTPD Application window




11.    Wait for the message ‘Please start/restart the client to start imaging’.

12.    Click “Ok” and the “Log message” screen will appear.


Start/Reboot the client. When client finishes the imaging process, the Log screen will
display the log messages and the final status. If the imaging was successful, ‘Success’
will be displayed. If it failed, it will display an error message.




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TROUBLESHOOTING

Problem 1:       The thin client gives an “ARP Timeout” error when attempting to image it.
Solution 1:      This means that the thin client was unable to get an IP address from your
                 DHCP server ARP=Address Resolution Protocol). This indicates a
                 problem with your DHCP Server.



Problem 2:       I’m Getting “Incompatible Firmware” messages.
Solution 2:      Verify that the correct Product field is selected. Review notes on page 11
                 of this document.

Problem 3:       The image was sent to the thin client but the device boots normally.
Solution 3:      1. Verify the boot order. Power on the thin client, press and hold the
                    “DEL” key to enter the BIOS setup. When prompted, enter the
                    password “Fireport” (case sensitive). The first boot device should be
                    set to “PXE” or “LAN”. If that is not the case, make the necessary
                    changes.
                 2. Verify that the FTP Server has “Write” permission enabled (page 10)
                 3. Verify on the WSI server, the TFTPD screen. If you see an IP address
                    of 127.0.0.1 anywhere, you have a loopback network condition. To
                    recover from this, “De-Install WSI”, and review the warning on Page 4.
                 4. Verify the directory structure is set to:
                          c:\inetpub\ftproot\rapport
                          c:\inetpub\ftproot\rapport\tools
                          c:\inetpub\ftproot\rapport\tools\sa
                 5. Check for spaces in the firmware filename under
                    C:\inetpub\ftproot\rapport\<product>. FTP does not recognize
                    spaces.


Problem 4:       A DHCP server is not installed on my XP machine. Where can I get one?
Solution 4:      The easiest and most efficient way to accomplish this is by using an
                 external Cable/DSL Router. If this is not an option, you can download a
                 DHCP server (i.e. DHCP Turbo) from www.tucows.com. NOTE: This
                 information is provided for your convenience and Wyse does not endorse
                 or support this program.




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Problem 5:       Getting “Illegal TFTP operation” error messages on the thin client.
Solution 5:      Try re-imaging a different Thin Client. If the issue is resolved, you have a
                 hardware problem and will need to send the defective Thin Client to our
                 service department (1-800-800-9973 option 2 or
                 www.wyse.com/serviceandsupport/service/service.asp ) for repair.


Problem 6:       Getting “File not found” error messages
Solution 6:      Verify that your default FTP server address is set correctly using the IIS
                 Administration utility


Problem 7:       Not getting an IP Address
Solution 7:      Verify that your router is setup properly or reconfigure your DHCP server.


Problem 8:       Getting the following Error: “Failure: Firmware is not compatible”
Solution 8:      Open the most recent log file by clicking on the “Show Logs” button
                 (Figure 11). Look for an error message similar to
                 Evaluating: Unable to Open Source
                 (archive/ftp//anonymous:xxxx@10.1.1.12/Rapport/Wyse5S50\5150_128_WyseS505150/5S50.i2d)

                 Verify the path of the file. In the case of the path for the example above, it
                 should be
                            C:\inetpub\ftproot\rapport\Wyse5S50\5150_128_WyseS505150
                 What you may find is that the path is actually:
                    C:\Inetpub\ftproot\Rapport\Wyse5S50\5150_128_WyseS505150,NewVersion
                 Note that an invalid character such as a “,” (comma) will cause the WSI to
                 truncate from that point on, giving you the above message.
                 Solution: Rename the path so that you remove the invalid character. You
                 can substitute the “,” (comma) for an underscore.


Problem 9:       After re-imaging, the Thin Client reboots and starts the process again, and
                 becomes and endless loop.




  WSI 1.3.6Admin Guide v1.doc                                                                  Page 15 of 17
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Solution 9:      Verify that the correct model was selected for the “Product” field when the
                 “.i2d” file was added. See table on page 11 and compare the part number
                 with the appropriate model.

                 To verify this problem open the most recent log file in the
                 C:\INETPUB\FTPROOT\RAPPORT\TOOLS\SA\LOGS directory. Look for
                 an error message similar to:

                 Evaluating:

                 'ftp//anonymous:xxxx@10.1.1.12/Rapport/Tools/sa/9V90/push.k' to 'stream/sec/test'

                 Unable to Open Source (ftp//anonymous:xxxx@10.1.1.12/Rapport/Tools/sa/9V90/push.k)

                 If you have a V90LE, the directory it’s looking for should be “9V92”.

                 Solution: Re-import the “.i2d” file using V92 as the product”.




Problem 10: Getting an error “PXE-E78” on the thin client and cannot re-image.

Solution 10: PXE-E78 means "Unable to locate boot server". The most common cause
             of this is when the WSI server is installed by itself with no other devices
             connected to the network; you get a "loopback" ip address created for the
             proxy server in WSI.

                 “De-Install WSI ONLY”, make sure you connect the WSI server and the
                 thin client (with power applied to it, but NOT powered-on), and then re-
                 install WSI. Refer to page 8 for more details.



Problem 11: I am trying to image a previously imaged device, but the thin client
             reboots normally.
Solution 11: From the WSI main screen, press the “Delete Logs” button. Every time a
             device is imaged, a log file based on the MAC address of the device is
             created. This is to prevent you from accidentally imaging a device you
             have already imaged. See Figure 16.




  WSI 1.3.6Admin Guide v1.doc                                                              Page 16 of 17
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                                          Figure 16 - Deleting the Logs



Problem 12: I followed the instructions and I still can’t image the thin client.


Solution 12: De-Install WSI. Read this document over and install according to the
             instructions.

                 Remember: When all else fails, READ THE INSTRUCTIONS.




  WSI 1.3.6Admin Guide v1.doc                                                      Page 17 of 17

				
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