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Response to Prebid Queries for Labor Management System
Sr No RFP Clause Ref Query Comments
1 It should be able to measure and collect data from, Clause 16, Sr No Does this mean that ICMP/HTTP response time needs to be Yes, the response time needs to be measured from client
and set service level reporting on, ICMP echo (ping), 8 measured from remote locations ? Routers like workstations at remote locations. Vendors are free to choose any
SNMP MIB variable, services like HTTP, WMI. It Cisco/Juniper allow creation of response tests, can such methods to arrive at this requirements.
should be able to monitor and report on availability, tests be utilized in the proposed infrastructure ?
delay of target IP nodes and also monitor and provide
reports on historical utilization of CPU, memory of
critical monitored servers running SNMP and system
agents if required.
2 The system should be able to support the migration to Clause 16, Sr No Are there SNMP v3 enabled devices in the infrastructure ? There should be a provision for migration to SNMP v3 without any
SNMP v3 to provide added security. 13 Can this be proposed as an optional component to be additional cost.
procured when SNMP v3 is actually deployed in the
environment ?
3 The average application response time for users (time Clause 5 We assume that 100% of all live web transactions are Application response time will be measured on the basis of
taken for loading of a web page) should not exceed monitored (i.e. no sampling is done) and 95 percentile is automated reports.
the following when measured over the month then computed? We also understand that to meet the SLA, The data should be captured through automated tools every 10
application server has to be monitored continuously even in minutes during the business hours as specified in page 212 of the
production with minimal overhead? Kindly confirm RFP
4 General requirement Clause 5.1.2.1 70% of hacking attempts happens internally because of The bidder shall specify the solution which meets the minimum
weak host system security. In the general requirements specified criteria and help the vendor meet the SLA requirements.
guidelines there is a mention for implementing application
level security but there is no mention of restricting access at
host (Operating System) level which would have enabled
you to achieve ISO 27001 compliance for e.g. you can get
audit trails of who/when/how user has accessed operating
system and what actions has he performed. Considering the
importance of the application and the overall Architecture of
this project, we feel that there is a definite need to opt for
appropriate operating system level resource protection
solution. – Kindly confirm
5 Antivirus software- Desktop must be pre-loaded with Part B, serial No 1 there is a mention of providing antivirus patches and updates Please refer the corrigendum number 1 and 2. The Desktop OS
the latest version of Symantec/ McAfee/ ETrust Anti regularly. We understand that there would be a need to patch management has to be provided by the vendor.
Virus. manage desktops operating system (both Windows and
• The OEM for Anti Virus shall have to make such tie Unix) patches or distributing other software’s to remote
up with related hardware OEM’s. The Anti Virus OEM desktops – Kindly confirm.
& Vendor will be jointly & severally responsible for
providing onsite support for the Anti Virus along with
patches and updates during contract period
6 5.1.3.1. System management and troubleshooting: clause 5.1.3.1 1. Details for applications/OS/Database versions that are The backup and SAN environment requirement is specified in RFP.
iii. The Successful Bidders will provide the backup to be supported for replication and backup. The bandwidth, platform, number of systems should be decided by
frequency and recovery plan. The application system 2. Bandwidth between Centralized and DR site. the bidder as per the overall solution proposed
should also support the replication of the centralized 3. Preference of Backup & Replication platform – such as
system to the disaster recovery site, as and when the whether it should be based on Windows or UNIX/Linux
site comes up. A combination of full (on Tape Media) 4. No. of systems to be part of Backup & Replication.
and incremental (Day-time) backups will be employed 5. Any SAN environment, if yes, details of SAN
to ensure disaster tolerance. The Successful Bidder switches/models and number of Systems as per OS
must provide the backup and recovery plan. platforms connected to it with or without Databases.
6. Any bare metal recovery of systems needed ?
7. Any VMware or Hyper-V environment to be part of
backup & replication.
Sr No RFP Clause Ref Query Comments
7 Qualifying criteria- Bidder should have executed at Criteria 4 1. Bidder or consortium partner should be allowed to meet No change
least 5 IT/Software Design/ Development/ these criteria.
Implementation for Government / Public Sector 2. Ongoing Project should be considered
clients in India in the last 5 years
8 Bidder should have executed at least 5 projects in Criteria 5 1. Bidder or consortium partner should be allowed to meet No change
Procurement, Install, Test, Configuration of Hardware these criteria.
and Network Equipment for Government / Public 2. Ongoing Project should be considered
Sector clients in India in the last 5 years
9 Bidder should have experience of executing at least 5 Criteria 10 1. Bidder or consortium partner should be allowed to meet No change
projects over the last 5 years involving Portal design these criteria.
and development, procurement, implementation, 2. Ongoing Project should be considered
operation and maintenance of computing and
networking hardware.
10 Bidder should have experience of executing at least 1 Criteria 11 1. Bidder or consortium partner should be allowed to meet No change
project involving biometric data collection of more than these criteria.
1 lakh people. 2. Ongoing Project should be considered
11 Joint Venture and Sub contracting- The bids have to Point No 6 Consortium members should be allowed. No change
be submitted by One single bidder only. No Joint
venture or Consortiums are allowed.
The bidder may use subcontractors for the labor
registration and financial inclusion part of the scope.
However, no subcontractors shall be proposed for the
IT system implementation.
12 Sub contracting- 20.1 Appendix 3 (List of Approved Clause 20 Appendix 3 is missing in RFP. Appendix 3 refers to the Appendix to the Final contract document
Subcontractors) to the Contract Agreement specifies which will be filled on the basis of subcontractor proposed (if any) by
critical items of supply or services and a list of bidder and accepted by Labor department.
Subcontractors for each item that are considered
acceptable by the Purchaser. The Purchaser shall not
withhold such approval unreasonably. Such approval
by the Purchaser of a Subcontractor(s) shall not
relieve the Supplier from any of its obligations, duties,
or responsibilities under the Contract.
13 For volumes beyond 20% of the mentioned volumes in GCC 12.1 Volumes behind 20% should also get full payment. No change
the final table 3.1 (Section VI - Sample forms), only
half of the quoted transaction fess shall be paid to the
bidder by the Department.
14 General queries- No ref 1.How many employees of the Labor management The details has been provided in the RFP.
department will be using system for maintaining Labor
Master data ?
2.How many Organizations (No of Organizations), which fall
under the preview of Maharashtra Labor Department ?
3.Approximately How many different types of forms
(including Registration, Exemption, Returns) ?
4.What kind of integration will be there between Proposed
LMS and existing applications ?
5.How many Bank do you expect to deal with for labor Bank
Management
Sr No RFP Clause Ref Query Comments
15 The As-Is and To-Be processes of various branches Please provide us a copy of the The As-Is and To Be The documents can be procured from the office of Labor Secretary
can be taken from the Labor Secretary’s office at processes of various branches of the Labour Department. after payment of Tender fees.
Room No. 620, Annex Building, Mantralaya, Mumbai.
Bidders are advised to study these processes
carefully before bidding. There could be some minor
changes in the processes which will be decided during
the SRS phase. There could also be some additional
processes which may be added during the
requirement gathering phase of the project.
14 E) Registration of Labor 4.1.E. Please specify the no of labour (organized & unorganized) to The details has been provided in the RFP . The geographical
The successful bidder will be responsible for carrying be covered geographically(district wise/division wise) locations cannot be identified at present.
out the registration of Labor across
the state. The bidder shall open facilitation centers
across the state for registration of the
labor within a time bound manner. The bidder is
encouraged to tie up with the CSC centers
which can act as the point for receipt of application
and capturing of the finger prints of the
labor. The bidder shall propose a detail methodology
for carrying out the labor registration
as a part of the bidding document.
E) Registration of Labor
The successful bidder will be responsible for carrying
out the registration of Labor across
the state. The bidder shall open facilitation centers
across the state for registration of the
labor within a time bound manner. The bidder is
encouraged to tie up with the CSC centers
which can act as the point for receipt of application
and capturing of the finger prints of the
labor. The bidder shall propose a detail methodology
for carrying out the labor registration
as a part of the bidding document.
15 The supplier shall tie up with the banks for creating 4.2.2. Please specify the expectation of Govt of Maharashtra as Please refer corrigendum
infrastructure for making the payment regards the maximum distance permissible for location of
available to the Labor through various distribution ATMs/POS and Banking correspondent from the place of
channels such as ATMs, PoS, and work of labour.
Banking Correspondent etc. The supplier shall
endeavor to establish payment disbursal
setup within the proximity of the labor place of work.
The parameters shall be mutually
agreed with the Department later. The supplier shall
prepare a work plan and submit to the
purchaser at the prescribed time. Purchaser may
recommend changes in the plan depending on the
concentration of the labor force
Sr No RFP Clause Ref Query Comments
16 a)Scalability 5.1.1 Please specify the nature of applications which labour The integration requirments have been provided at Page 174 in the
i)All components of the Labor Department must department is looking forward for horizontal integration with RFP.
support scalability to provide the labour management system.
continuous growth to meet the requirements and
demand of Labor Department. A
scalable system is one that can handle increasing
numbers of requests without
adversely affecting the response time and throughput
of the system. The Labor
Department should support both vertical (the growth
with in one operating
environment) and horizontal scalability (leveraging
multiple systems to work
together on a common problem in parallel). A scalable
Labor Department shall
easily be expanded or upgraded on demand.
Scalability is important because new
component is constantly being deployed, either to
replace legacy component or to
support new missions. Bidder should mention that
Labor Department system is
scalable.
17 Performance Requirements 5.1.4 Please specify the maximum limit of no of The number of registration returns and application received has
The proposed solution provides the facility for online applications/returns/registrations/renewals. been given in the Annexure 2 of the RFP. The maximum limit cannot
accessing of various Labor be defined as it is depenedent on the number of establishments
Department services to the workers and employers registered.
and other communities. This
number is also expected to increase significantly year
on year as the online service
delivery by Labor Department gains prominence and
popularity.
18 An organizationwide e mail d irectory s ervice, w hich 5.2.4 Please clarify whether mailing solution is required as part of Mailing solution is not a part of this tender. Please refer the
is a seamless the Labour management system or not. corrigendum
integration of each department’s directory service,
should be accessible by
everyone within the organization.
19 Supply of diesel for the generator installed at the 5.5.3 Please specify the KVA rating of the generator to be The bidder has to recommend the optimum solution based on the IT
department offices provided at each office.Also specify the maximum no of infrastructure proposed and SLA requirements.
hours for operation of the generator.
Sr No RFP Clause Ref Query Comments
20 Legacy data digitization will be carried out by the Please clarify whether the old registration papers and The data has to be captured from the current physical documents.
department personnel itself, whereas supporting documents need to be scanned and stored
the necessary Data Digitization Support will be the separately during legacy data digitization.Also for this
responsibility of the Successful purpose any document management software is
Bidder. The Successful Bidder is required to assess required?Please elaborate on the nature of support in
the data digitization need for Labor connection with the conversion and migration of legacy data.
Department , prepare a plan for data digitization in
consultation with the department,
develop the data tables and online forms/templates,
make the forms/templates available
online on web, provide a secure user id and password
based access mechanism for the
department users to access the forms on the website,
and link the same to the data tables
with a database at the backend to enable capturing
the data filled by the users
21 The supplier shall provide ways and means for 5.6.1 Please clarify the process of verification of identity of The bidder shall propose the process for verification. However the
acceptance of application form from labour.Whether labour department officer will be present final process will be finalised after having discussion with selected
Labor. The supplier shall open requisite number of during the capturing of biometric data or any other process vendor
facilitation centers to complete the or documents like Voter ID card/Ration card needs to be
work in a time bound manner. The time within which checked.
the registration shall happen will be
mutually decided between the successful bidder and
the Labor department. However, if
the department feels that the number of facilitation
centers opened is inadequate, the
bidder shall have to increase the number of facilitation
centers. The supplier is
encouraged to use the CSCs as facilitation centers.
22 The supplier will be responsible for the preparation of 5.6.3 Please clarify how re/de duplication of labour data is to be The bidder shall propose the process.However the final process will
database of the labor prescribed by avoided.Please specify whether special software is to be be finalised after having discussion with selected vendor
the Labor department. The databases will primary provided.
capture the name, address, photograph and biometric
fingerprint of the labor. The final decision on the data
fields to be captured
will be discussed and decided with the successful
bidder.
The bidder shall supply the hardware and software
required for fresh registration and
updation of database at all the Labor Commissioner
offices across the state.
23 Annexure 1 Technical Spefication.Part B Item no Please specify the type of UPS online/Off Line .KVA rating The bidder has to recommend the optimum solution based on the
6:UPS and back up time in min/hr required for each office.Also solution proposed and SLA requirements. The department would
clarify whether department will pay for the electricity charges bear the cost of electricity. However, the cost of electrical wiring for
IT equipment, UPS and Generator is the part of scope of bidder.
Sr No RFP Clause Ref Query Comments
24 Annexure 1 Technical Spefication.Part B Generator Please specify the KVA rating of the Generator. The bidder has to recommend the optimum solution based on the IT
infrastructure proposed and SLA requirements
25 Annexure 2 Final Table The actual no of applications/returns/renewals/registrations The numbers given are for the purpose of evaluation only
The volumes given above are for evaluation purposes are much higher than those taken for the evaluation
only. Also the department may purpose.Why actual no of transactions are not considered
wish to change the frequency of the annual returns to for evaluation purpose?
quarterly/half yearly returns. In
such a case the quoted transaction cost shall be
appropriately adjusted against the
increase in volumes.
For volumes beyond 20% of the mentioned, only half
of the quoted transaction fess shall
be paid to the bidder by the Department.
24 Operating System Unix Only (RISC / EPIC) Request to add Windows too as Windows Server are Well Please refer to the Corrigendum Point No.5
Supported on EPIC Platform
25 Operating System Windows XP / Windows 7 (Desktop Windows XP will be Out of Support , Request Change to Please refer to the Corrigendum Point No.6
Client) Windows 7 Business Edition to ensure All Bidders Give a
Consistent Bill Of Material
26 MS Office Basic (Office Productivity Suite) Request Change to Microsoft Office Standard (Indic) to Please refer to the Corrigendum Point No. 7
ensure all documentation and usage of inbuilt Marathi &
Unicode based facility. Also the MS-Office Basic is a not a
Perpetual licenses
Please mention the Minimum Quantity required to ensure a
consistent Bill of Material for the same.
27 Email Server : No Specification Given Request if we can Incorporate the Specifications with the Please refer to the Corrigendum Point No. 4
Number of Users / Usage or if we can eliminate this
Component totally.
28 OEM market Share In India Request if the same can change to OEM market share in The OEM market share can be based on either deployment or
Worldwide, also Clarify if this (Share) would be based on Revenue. The bidder shall be providing the proof towards the same.
Deployment or Revenue and which market Study is
expected such as IDC / Gartner ?
29 The bidder shall open facilitation centers across the 4.1.E. How many such centers are envisaged across the state? Do The bidder has to propose the number of centres to fulfil the SLA
state for registration of the labor within a time bound you expect the bidder to man these centers for Labour requirements
manner. The bidder is encouraged to tie up with the registration?
CSC centers which can act as the point for receipt of
application and capturing of the finger prints of the
labor.
30 Make all the services offered by the Labor Department 3.1 Do you expect any offline access to these services? The offline access will be through departmental counters
like registrations, exemptions, renewals, filing
complaints and returns etc online.
31 Extend the benefits of various labour laws to all the 3.1 Pls elaborate on how the unique biometric identification will The bidder shall propose the process for withdrawal.However the
workers in organized and unorganized sector through used to withdraw money from ATM's final process will be finalised after having discussion with selected
the financial inclusion and unique biometric vendor and the proposed bank
identification. The same will be utilized by the workers
to withdraw money from the Banks/ATMs. The
successful bidder will have to tie up with bank(s) for
the operation of the project .
32 digitisation of legacy data 3.1 Is Data cleansing also in scope? All the data is in physical form
Currently the data is in which form?
Sr No RFP Clause Ref Query Comments
33 Integration of Labor Management system with bank 5.7.4 Is it also intended to build a payroll system? The vendor has to build a MIS system as described at Pg 199. The
data for labor payment for MIS purposes. How many such banks are there where the payments are integration in the first phase will be with the bank/ banks with which
made? the vendor has done a tie up. The mechanism of integration with
Whether these banks are having CBS implemented? other banks will be decided later.
34 6.2. Statewide Rollout: 6.2 Pls specify the number of locations for roll out The rollout will be across the state of Maharahstra
35 Integration Requirements 5.1.5 It is stated that There should be a facility of integrating the The vendor has to build a MIS system as described at Pg 199. The
bank data of labor with the Labor management system for integration in the first phase will be with the bank/ banks with which
MIS purposes. How it will be affecting IT Service Desk, the vendor has done a tie up. The mechanism of integration with
Change, CMDB environment? Do you need integration with other banks will be decided later.
these as well? if so what data will flow in and out w.r.t
Service Desk environment?
36 Training and Training Materials: 5.4.1. How many users expected for the training? Where are all the The training need to be given to all the employees across the state
users spread across?
37 Annexure 1 What is the % of call volume growth(For next 5 years), Total The bidder is expected to assume the call volume based on the data
Technical Specifications-15. Helpdesk Management enhancements anticipated to Help desk, change, Asset, provided.
System CMDB modules are expected?
38 Annexure 1 Are you looking at graphical workflow designer where Any method can be used
Technical Specifications-15. Helpdesk Management changing the graphical representations like flow chart
System-16-Feature triggers automatic change of workflow in Service desk? Or
just looking at workflow to be build using drag and drop,
opting some suitable dropdowns etc? Basically using GUIs
to build Workflow.
39 Annexure 1 It is stated that " Remote desktop sharing in Service desk No change
Technical Specifications-15. Helpdesk Management tool should be agent less & all activity should be
System-19-Feature automatically logged into the service desk ticket." is this
referring to all the activities of desktops to be automatically
captured while capturing the ticket? Are expecting logs of
desktops needs be attached manually while creating the
ticket?
40 The bidder’s Annual turnover for each of the Page no.2 Point The bidder’s Average turnover for previous 3 financial No change
previous 3 financial years (2006-07, 2007-08, 2008- No. 2. years (2006-07, 2007-08, 2008-09) should be at least 100
09) should be at least 150 Cr. Cr.
41 The bidder should have a net worth of more than Page no.2 Point The bidder should have a net worth of more than 45 crores No change
100 crores as on 31st March’09 No. 2. as on 31st March’09
42 Bidder should have experience of executing at least Bidder should have experience ofexecuting at least 1 No change
1 project involving biometric data collection of more project involving biometric data collection of more than
than 1 lakh people. 70000 people.
43 Joint Venture and Sub Contracting: The bids have to Page no.10 point Joint venture or Consortiums are allowed. No change
be submitted by One single bidder only No.6.
43 The bidder may use subcontractors for the labor Page no.10 point However, subcontractors shall be proposed for the IT system No change
registration and financial inclusion part of the scope. No.6. implementation.
Sr No RFP Clause Ref Query Comments
44 the required software as Desktop must be pre-loaded Part B : Remote We are Mumbai based AntiVirus software developer having Please refer the corrigendum Point No. 2
with the latest version of Symantec/ McAfee/ETrust Office / Client our office in MIDC, Andheri(E), Mumbai, and brances in all
Anti Virus. Infrastructure & 1 - major cities in India. We are developer of "eScan" brand of
Desktop Client, in AntiVirus and Content security software. We are registered
the Sr.No. 21 with DGS&D.
45 we are lacking expertise in Biometric Data Collection We can fulfill this criteria by having Partnership with No change
(Sl No. 11 of Page 8 of the RFP document) which is appropriate Biometric Solution specialist.
one of the Prequalification criteria.
