Business English
Lesson Five
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• MA兩字開始在金融業普及
• 儲備幹部Management Associate
• 不過一樣是徵儲備幹部，在滙豐銀行稱MT
(Management Trainee），渣打銀行則是
GA（Graduate Associate）。
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Lesson 5
• 5.A
• Activity 2: pair up and 連連看
• Activity 3: 聽CD 1st time
• Activity 4: 聽CD 2nd time (如果第一遍完全聽不懂的同
學 請第二便直接看 p. 149 之 Tape script)
• Activity 5：pair up and 練習 File 8.A & File
8.B(p.129 & p.139)
• 互問
• What is this key for?
• How do I….?
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5B
• Activity 2：Telephone problems
a. all the lines are busy
b. the number hasn’t been recognized
(incorrect dialling or a number that
doesn’t exist).
c. a telephone queue (wait for 3
minutes)
d. voicemail (answering machine)
e. a menu- held in a queue 4
5B
• Activity 3
• 1: Jane Spencer: The lines are busy.
• Which department? Did Misha leave a
message?
• 2: Clive Reed: in a meeting
• What ‘s Misha’s phone number?
• 020 7285 345 893
• 3: Brian French: is away on holiday
• What’s Misha’s main message?
• Postpone the meeting, and ask Mr. French to
call Mr.Kramer to fix up a new date.
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5 B Activity 7
1 st: Pair up
10. A & 10. B
B: Microsoft, How can I help you?
A: hi, I am trying to contact Mr. Alex Kramer.
B: which department?
A: Human Resources
B: hold the line please. …I am sorry, Mr. Kramer is not in his
office right now.
A: Can I leave a message?
B: sure
A: This is Judy Chen calling and my phone number is 080-123-
698.
B: (you can ask question)
各練習課本上的一個名字 & 自己名片上的名字 電話
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Cover Letter
• 為正式商業文書
• 勿太口語或誇張
• 注重格式
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Cover Letter
• 稱 謂 (Greetings)
• 對收信人之尊稱；稱呼之第一個字母需大寫。
• Dear Sir:
• Dear Madam:
• Dear Sir/Madam:
• To Whom It May Concern:
• To the Sales Manager:
• ATTN: Purchasing Department
• Dear Mr. Richards:
• To Ms. Peters:
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Cover Letter
恭維結語 (Complimentary Close) ─ Sincerely yours, ( 敬上 )
相當中文之「敬上」，如： ─ With thanks in advance for your
kind attention, ( 預先謝謝您的關心 )
─ Looking forward to hearing from
you soon, ( 期待您的快速回音 ) ─ Kindest regards, ( 敬上 )
─ Thanks and best regards, ─ ─ Hope to receive your reply, ( 期待
( 感謝與問侯 ) 您的回覆 )
─ Yours sincerely, ( 敬上 ) ─ Please let me know, ( 請讓我知道 )
─ Yours faithfully, ( 敬上 ) ─ Yours truly, ( 敬上 )
─ Thanking you for your time and ─ Very truly yours,
atteation, ( 謝謝您的時間與關心 ) ─ Thanks very much for your help,
─ Sincerely yours, ( 敬上 ) ─ ( 非常謝謝您的幫助 )
─ With thanks in advance for your ─ Best Wishes, ( 最佳祝福 )
kind attention, ( 預先謝謝您的關心 ) ─ Cordially, ( 敬上 )
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Cover Letter
• Have a vacancy for marketing manager.
• Consider someone for a marketing
manager position.
• Consider someone for a marketing
manager.
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Cover Letter
• It would be highly appreciated that…
• I would highly appreciate that…
• It would be highly appreciated if you
can grant me an interview opportunity.
• I would highly appreciate if you can
meet with me in person.
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Cover Letter
• Enclosures
• 信件左下角 簽名下方隔一行
• Enc
• Encs
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期中考
• 5/3 交 cover letter & resume
• We will watch the movie with English
subtitle after the midterm. (I suggest
you to study the script first or watch
the movie first)
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