DAVID L. WITT
+
MCSE • MCP+I • A • DLS II
ATLANTA, GEORGIA (404) 351-1186
d.witt@mindspring.com
OBJECTIVE To realize the opportunity to serve as a network support technician
utilizing my analytical, design, troubleshooting, installation and maintenance
skills developed through experience to increase network system efficiency.
CERTIFICATION Microsoft Certified Systems Engineer - MCSE, MCP+ I
+
A Certified Service Technician / DLS II Certified -Troubleshooting
In progress: Cisco Certified Network Associate - CCNA
TECHNICAL 2 years experience as an ISP Support Technician resolving connectivity issues
EXPERIENCE With dialup, DSL, T-1 and wireless (Ricochet) technologies.
6 months experience as a network support technician managing two
separate Microsoft NT 4.0 networks including PDCs, BDCs, Member Servers
and Windows 9.x clients (50 nodes each ) in a classroom lab environment.
Over 2 years experience supporting a DOS/Novell 2.2 network.
6 years experience supporting a PICK R83/DOS network. Planned and initiated
the porting of a legacy PICK mini-computer network system to a PICK -
DOS/PC-based network system utilizing DOS-based terminal emulators
TECHNICAL Operating Systems: Win3x-9x-NT-W2K-XP / Citrix / Novell 2.2 / DOS 3.2-7.0 / PICK-R83
SKILLS Protocols: TCP/IP, IPX/SPX, PPP, DHCP NT Services: DNS, WINS, IIS, RAS, AD
Hardware: PC/XT/AT/386/486/Pentium-class, WANG 2200, PICK Monolith
Software: MS-Office, DreamWeaver 4, Foxpro 2.2, ProFile2, Lotus 1-2-3
CRM: PeopleSoftVantive, Prism, Goldmine HEAT, Solo, Octane,
Languages: DOS batch file programming, HTML, Javascript
Design, install, maintain, troubleshoot network systems and peripherals
Evaluate new hardware and software solutions
Install and configure firewalls
Knowledge of many network topologies and protocols
Provide end-user training and courteous support
Ability to adapt and quickly learn new technologies as they evolve
DAVID L. WITT
(404) 351-1186
WORK LOCAL, LARGE TECHNOLOGY SERVICES COMPANY Present Atlanta, GA
HISTORY Tier 1 & 2 Technical Support Agent
As a member of the ISP support team: Provide remote technical ISP support for 20+ ISP
companies nationwide. Provided remote support for MessageClick, a Unified Messaging
Service, to corporate and individual customers and users of the Metricom/Ricochet 128K
wireless network. Troubleshoot and resolve connectivity issues related to dialup, DSL,
T-1 and wireless internet access.
IBM GLOBAL SERVICES - MOBILITY GROUP 2000 Atlanta, GA
Tier 2 Technical Service Agent
Provided remote technical hardware support to IBM corporate and individual ThinkPad
users. Troubleshooting between 100-150 units per week running Windows 9x/NT4/2000.
Dispatched on-site technicians to customer locations; recommended, ordered and shipped
replacement components; attended IBM technical training classes; proficient with NSS
and ACM call management software.
NETWORLD + INTEROP '99 1999 Atlanta, GA
InterOpNet Team Member
Invited to participate in the installation and removal of one of the largest networks of it's
type in the world incorporating nearly 12,000 hosts. Attended TCP/IP seminar taught by
Professor Douglas Comer and also a fiber optic seminar taught by a NOC team member.
USTRAINING.COM 1999 Atlanta, GA
Network Support Technician
Supported 2 NT 4.0 classroom lab networks totaling 25 hosts with each host configured
as a multi-partitioned PDC/BDC Server, Workstation and Win9.x client.
CASCADE FESTIVAL OF MUSIC 1995-1998 Bend, OR
Operations Manager Orchestra Manager
Supported a Novell 2.2/DOS Network running a FoxPro2.2 database system in addition
to routine festival duties.
TULSA PHILHARMONIC ORCHESTRA 1989-1995 Tulsa, OK
Principal Orchestra Librarian
Supported a PICK R83/DOS network system utilizing DOS terminal emulators in
addition to routine library duties. Ported the legacy mini-computer based PICK system
to a PC-based system realizing a 200% maintenance cost savings to the organization.
INDEPENDENT COMPUTER CONSULTANT 1989-1995 Tulsa, OK
PC Systems Local Area Networks
PROPERTY SALES INFORMATION 1987-1989 Tulsa, OK
Computer Operator Staff Associate
TULSA PHILHARMONIC ORCHESTRA 1981-1995 Tulsa, OK
Concert Violinist Music Contractor
EDUCATION THE UNIVERSITY OF TULSA GPA: 3.74 1986 Tulsa, OK
Master of Music
COLUMBUS STATE UNIVERSITY 1979 Columbus, GA
Bachelor of Science