The Microsoft Single Sign on SSOSrv service failed to retrieve credentials for user Domain

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					Here are our authentication settings:

SharePoint 2007 Web Application Authentication Configuration
• Central Admin – Application Management – Authentication Providers – Edit Authentication
• Authentication type - Windows
• IIS Authentication Settings – Integrated Windows Authentication

WISP Web Application Authentication Configuration -
• Citrix SSO
• Client Single Sign-On - Pass-Through (password is sent in clear text from client to server running
Presentation Server)
• Server Single Sign-On - Microsoft Single Sign-On (password is sent in clear text from SharePoint to
server running Presentation Server)
• After I configure the Citrix SSO, I am prompted to configure the Administration of Single Sign-On
Integration. After I complete the required information, I select apply successfully.

Here is some additional information to note. We have configured a Citrix page off of out IT Staff site. On
the Citrix page, the only thing that is included is the Citrix Web part. When a user logs in one time, the
Citrix application menu, client error, and stored credential error appears. A few minutes later, the no
resources found appears.

Here are the two errors that appear in the event logs:

Category; SSO
Event ID: 6492
The Microsoft Single Sign-on (SSOSrv) service failed to retrieve credentials for user Domain\user,
enterprise application definition com.citrix.wisp.3663fc13-d7f1-4821-b915-e83fa03d336c. The error
returned was 0x80630001. For more information, see the Microsoft SharePoint Products and
Technologies Software Development Kit (SDK).

Category; Nine
Source: Windows Interface For SharePoint
Event ID: 0
WISP.AppDeliveryWebPart: Object reference not set to an instance of an object.
at Microsoft.SharePoint.Administration.SPAlternateUrl.get_ContextUri()
at Microsoft.SharePoint.WebControls.SPControl.SPWebEnsureSPControl(HttpContext context)
at Microsoft.SharePoint.WebControls.SPControl.GetContextWeb(HttpContext context)
at Citrix.WISP.Util.Client.GetContextWebCulture(HttpContext context)
at Citrix.WISP.WebParts.AppDeliveryWebPart.GetResourceData(String folder)

The Client Detection wizard issue could be one of several issues. Firstly the information message is a link
to the Wizard, have you clicked on the link and run the wizard? If you have, and the message is
remaining then this could be because the results of the Wizard are stored in a cookie, but the cookie is
not being stored or transmitted from the client. Do you have proxies or Gateways between the client and
the server that could be stripping cookies?

When we click on the wizard, we get the error “web page can not be found”. From the quick launch
menu, the Client Wizard is define as
We copied the client files to the following location on the server – “C:\Program Files\Common
Files\Microsoft Shared\web server extensions\12\CitrixAccessPlatform\3663fc13-d7f1-4821-b915-
e83fa03d336c”. We have the Citrix client set to Native only. We get the same error on the client if we run
from a network client or directly on the server so we don’t think cookies or Gateway Proxies are an issue.

Upon further review, I have noticed there are two (2) CitrixAccessPlatform application listed in IIS with tow
separate GUID’s. Could this be creating a problem? Additionally – is there a way of removing one of

Please let us know if you need additional information.
Thanks for your assistance.

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