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Information Technology IT Briefing March 2007 Information Technology IT Briefing March 15, 2007 Announcements/Updates Karen Jenkins OIT/AAIT Organization Karen Jenkins VoIP Update Paul Petersen Healthcare Exchange Karen Jenkins Emory Exchange Design James Reed University Exchange Jay Flanagan 1 Information Technology Announcements Remedy v7.0 – working on bug with vendor (help.emory) Java TechTalk Tuesday April 3rd 1:30 – 2:30 NDB Room 225 - Kennesaw Security Conference March 28, 2007 8:30am – 1:30pm, 3rd Floor Ballroom, Cox Hall Registration deadline 3/21 (register online) LDAP-Auth Need to register use – will eventually limit access to registered hosts Send list of host(s)/IP(s) to email@example.com by 3/30/2007 Approved Governance Projects Google Search Appliance Desktop Management email to firstname.lastname@example.org 2 Information Technology Office of Information Technology Office of Information Technology Richard Mendola Research and the University Emory Healthcare Information Security Health Sciences Information Information Services Office Technology Marc Overcash Dee Cantrell TBD TBD Academic & Administrative Network Information Communications Technology Rhonda Fuss Francene Mangham 3 Information Technology Academic & Administrative Information Technology (AAIT) Richard Mendola Helen Starks Administrative Vice President for Assistant Information Technology & CIO Linda Erhard IT Governance Liaison Francene Mangham Sebreana Williams Administrative Interim Assoc VP for Assistant Academic & Administrative Information Technology Karen Jenkins Alan Cattier Byron Nash John Ellis John Connerat Client Technology Academic Technology Administrative & Infrastructure Technology Office of Finance and Services (CTS) Services (ATS) Data Services (ADS) Services (ITS) Administration (OFA) Director Director Director Director Director PeopleSoft Student & Service Management Library Services Systems Support Budget & Finance HR Systems Financial & Other Help Desk Classroom Technologies Storage Contracts & Licensing Business Systems Data Warehousing, Infrastructure Applications Centers for Educational Configuration Management Reporting & Database (Email, Security, Identity Human Resources Technology Support Management) Development & University Web & Communications Interactive Technologies Data Center Operations Relations Systems Business Operations 4 Information Technology Infrastructure Technology Services (ITS) Felicia Bianchi John Ellis Special Projects Linda Richardson Director Administrative Infrastructure Technology Assistant Services Thomas Jackson Special Projects Chip Lawson Jay Flanagan Steve Siegelman Russ Norman IT Technical Manager IT Tech Leader Enterprise Storage Leader Security & Infrastructure Systems Support Architect Operations Applications Rosa Weston Shirley Maddox James Fordham Identity Windows Team ERP Team Unix Team Operations Shift Operations Shift Operations Shift Email Security MVS Team Storage Management Manager Manager Manager Peter Day Brett Blake Bill Choate Marcus Grier Andy Efting Michael Davidson Amanda Gagnon Charles Allen Harrison Miller Identity Systems Systems Email Security ERP Admin. & Systems Operations Operations Jeffrey Lamothe Management Administration Administration Exchange Support Administration Storage Len Butera Darrell Durggin David Harrison Curt Tucker James Proctor Tri Tran James Reed Alan White David Klinger Systems Identity Systems Systems Operations Operations Email Security ERP Admin. & Administration Jim Carr Management Administration Administration Exchange Support Storage Matthew Merchant Sean Deaver Chris Alexander Bruce Anderson Terry Markert Sheldon Anderson Systems Operations Operations Identity Email Systems Administration Sergey Management Learnlink Administration Kamenetskiy Storage Rosey Neal Bela Gazdy Operations William Benson Systems Sahadeo Sarju Email Administration Operations Exchange Dennis Dravland Kevin Kirwan Operations Systems Lula Walker David Gottschalk Administration Operations Email Eagle Robert Spencer Operations Mike Lewis Systems Juanita Neal Administration Operations Kenny Jemison Operations Vincent Tran Tim Marler Systems Operations Administration Cecilia Peters *Denotes Contract Employee Operations 5 Information Technology Client Technology Services (CTS) Felicia Bianchi Special Projects Karen Jenkins Sebreana Williams Director Administrative Client Technology Services Assistant Thomas Jackson Special Projects Linda Ellis Call Center Lead Help Desk Service Client Config. Web & Management Clean Room Management Communications Andrew Kincaid Daniel Palmer Donna Price Robert Rhodes Randy Walton Service Client Configuration Communications Intern Help Desk Management Management Al Shelton John Maxwell Norman Hulme Joseph Nash Service Client Configuration Web Design Student Employees Help Desk Management Management Randy Phillips Lee Clontz Help Desk Web Development Karla Fields Marcus Rodriguez Web Infrastructure Help Desk Mark Eisert Student Employees Web Infrastructure *Denotes Contract Employee 6 Information Technology Questions 7 Information Technology VoIP at Emory Paul Petersen Information Technology Agenda VoIP at Emory Background Single Voice Platform Project Phase 1 Update VoIP & IP Telephony in use Other Updates Firewall Migration Status Questions Information Technology VoIP at Emory - Background The Emory Clinic (TEC) Switch Platform – Avaya Location – TEC A Building Exchange(s) - 778 Emory Crawford Long (ECLH) Switch Platform – Avaya Location – ECLH Peachtree Building Exchange(s) - 686 University Switch (includes EUH) Platform – Nortel Location – Cox Hall Switch Room Exchange(s) – 727, 712, 784, 251 Information Technology VoIP at Emory – Background Issues: Some faculty, physicians, and staff have offices on different switches The complexity of maintaining three different switches Redundancy Information Technology Single Voice Platform Single Voice Platform Name given to the project which consolidates Emory’s three phone switches to one This project also sets Emory’s direction for VoIP/IP Telephony Project began March 2006 with a formal RFQ process Avaya was selected Information Technology Single Voice Platform Phase 1 – Consolidate TEC & ECLH Switches Upgrade to the latest Avaya switch Upgrade to IP Connect (provides redundancy) Consolidate the TEC & ECLH switch databases All new buildings will use this new platform Completely Funded and Approved Phase 2 – Convert the rest of EHC to new Platform Phase 3 – Covert WHSC to new Platform Phase 4 – Convert remainder of Nortel phones to the Information Technology Single Voice Platform Phase 1 – Update VoIP core has been created to separate Voice traffic from data traffic Converting all of the remote cabinet switches to IP Connect Switch database consolidation has begun Project Deadline - August Information Technology VoIP/IP Telephony Gateways & Trunks 6 remote (with 9 more coming this month) IP Trunk lines between TEC & ECLH switches IP Phones IP Hard phones (NetCom, new SOM Bldg) IP Soft Phones (NetCom, Call Center Staff) Wireless IP Phones (EUH) Computer Telephony Integration (CTI) Call Center Applications Billing System Information Technology Firewall Update Academic Firewall Migration – On-Hold Due to Resource Allocation issues Recent Steps: New Lab setup Juniper Engineers on-site last week Continued Discussion Information Technology Questions 17 Information Technology Healthcare Exchange Update Karen Jenkins Information Technology Approach Migrate all GroupWise users to Exchange Migrate SOM GroupWise users that also have Eagle mail into a single Exchange account Automate migration at server level to minimize disruption to individual desktops Provide dedicated support center during migration 19 Information Technology Initial specifics 300MB high performance storage for all users, archiving available for all users Residents are in scope for the current rollout Email/calendaring options are Outlook on Windows or Entourage on Mac; Will also provide IMAP-S option for other email clients We are still investigating the best way to stage the rollout for Eagle mail users Units that provide their own email services will be encouraged to migrate to the Exchange offering in the future Learnlink will remain for now, but we are investigating alternatives for FY09 20 Information Technology Email addresses All users, both faculty and staff, that have multiple Groupwise and Eagle accounts, will be migrated to one Exchange account Incoming email aliases for @emoryhealthcare.org and @emory.edu will remain. Additional aliases will be added for firstname.lastname for both domains. Only one outgoing email address is possible. For faculty & staff that have accounts in both emoryhealthcare.org as well as emory.edu, the latter will be set as the default outbound address. 21 Information Technology PDAs and Smartphones There will be a variety of mechanisms for syncing PDAs and Smartphones with Exchange, although the age of the device may limit what is possible. Faculty/staff will be able to take advantage of these options, but will be billed if they choose a premium service. Options will include: Cradle or WiFi sync using a product such as MS ActiveSync, MS Mobile Device Center or Palm HotSync Manager For those with a data plan on their SmartPhone, options will include: Native MS Active sync for Windows XP (no charge) Native MS Mobile Device Center sync for Windows Vista (no charge) Blackberry Enterprise Server (premium service with monthly charge) Motorola Good Mobile Messaging (premium service with monthly charge) 22 Information Technology Schedule Begin migration late May End migration early August Migrate users Monday - Friday Use (3) six hour migration windows per day Will not migrate during hospital and clinic shift changes Group and schedule each department sequentially Spread department users across migration windows 23 Information Technology Communication Being discussed at executive leadership meetings General announcement via email, newsletter articles, internal press release, news item on IT website Full feature Emory Report Article in March Postcard mailing will be sent to all GroupWise users Posters will be displayed throughout EHC locations Frequent email reminders to each user regarding migration date 24 Information Technology Training Multiple open house seminars at various sites offered throughout the migration period Multiple advanced seminars for super users such as administrative assistants Distributed tip sheets, identifying differences between GroupWise and OutLook Online information, user guide, FAQs, tip sheets, training locations and schedule, migration schedule Other Suggestions? 25 Information Technology Migration Questions Website: http://it.emory.edu/ehc-exchange Email: email@example.com Project team member will respond to email within 2 business days Phone: 8-INFO(4636) Leave voicemail message Project team member will return call return your call the next business day 26 Information Technology Exchange Design James Reed Information Technology General Specifications Exchange 2007 Sized for the Emory Enterprise 24,000 users 13,000 Emory HealthCare accounts 11,000 Emory University accounts Designed to handle potential Eagle mail migration and potential relay server migration to Exchange Sized for 300mb high performance storage within Exchange databases Sized for average user load of 80 messages received / 20 messages sent per day / per user Sized for average message size of 60kb Archiving will be available – more info coming soon Information Technology General Server Overview Total of 50 servers ordered for environment 7 AD Controllers for new Resource Forest 2 Dedicated for FSMO roles 5 Dedicated Global Catalogs for Exchange traffic 2 Mailbox Server Clusters (MS Exchange Clustering) Each cluster contains 4 Active Mailbox servers Each Active server will have 3,000 users per server Each Active server will have a minimum of 12 Databases Maximum Database size will be 100GB each Each cluster contains 2 Passive Mailbox servers Information Technology General Server Overview (cont’d) 4 CAS servers OWA (Outlook Web Access) ActiveSync Outlook Anywhere (formerly RPC over HTTPS) IMAPS 4 HUB servers MTA (Mail Transport) SMTPs (requiring authentication) 4 EDGE servers Border Antivirus Hygiene servers Will be located in DMZ Information Technology General Server Overview (cont’d) 2 Mobile Device Servers GoodLink Blackberry Will be eventually using VMWare ESX ActiveSync will be provided via CAS servers 6 Servers GroupWise migration Repurposed post migration for dedicated Exchange testlab 2 Windows 2003 co-existence servers Will help provide Free/Busy data flow Will help replicate Public Folder data 3 Archiving Servers Vendor TBD 2 Monitoring Servers MOM HP Insight Manager Information Technology General Server Overview (cont’d) Storage Requirements Core exchange databases 3,000GB per server (8 active servers) for DB’s and Logs 223GB per Store (DB) 28GB for logs per Store Public Folders – 30 GB total (mostly replicated between servers) EDGE and HUB storage Archiving Estimated for 24,000 users, averaging 1GB each = 24TB Backups Exchange databases Using mirror clones 14 days = up to 56TB for Exchange database data Snapshots (TBD) Information Technology High Availability Mailbox servers will user MS Exchange Clustering Two 6 node Clusters 4 Active nodes, 2 Passive nodes in each F5 Big IP Network Load Balancers (redundant) Application traffic hygiene SSL offloading Caching Will be used for: CAS servers for OWA and IMAPS HUB servers for SMTPS Redundant SAN connections Redundant Network connections Redundant Power Information Technology Information Technology Information Technology AD Design Will use Resource Forest model Existing EU and EHC AD forests remain as is Provides best approach and potential for other shared applications / services Will require existing Exchange environment to migrate as well Information Technology Information Technology Network Layout Because of security requirements and needs, will have most servers in HIPAA core Will be server only core Will be restricted access Information Technology Information Technology Security Weigh Security vs Usability Emory HealthCare (currently using GroupWise) Provide solution for EHC to have a secure end to end email environment HIPAA data For existing email For new email Emory University Provide groupware functionality Shared Calendaring and Collaboration FERPA data Information Technology Security End to End encryption Exchange server to Exchange server connects with TLS connections by default Client to server encryption Outlook Anywhere for Outlook clients No MAPI / RPC calls from Clients to servers Formerly called RPC over HTTPS Only supports Outlook 2003, and Outlook 2007 Macintosh connectivity Entourage uses DAV protocol (HTTPS) Next version of Entourage supposed to use pure HTTPS Information Technology Security (continued) IMAPS connectivity SSL Required SMTPS w/ Authentication required Limited functionality compared to Outlook or Entourage connectivity No server side rules Contacts will not be saved on server Calendaring will not be functional User will always show as Free when calendar viewed by others Outlook Web Access SSL only connections Full functionality with Internet Explorer Light Mode functionality with other browsers Message level encryption supported Supported at least in Outlook Configured per client basis, only supported by local departments Information Technology Security (continued) Hygiene Postini EU and now EHC Edge Role servers Placed in border environment to protect Only has very limited access to any AD and Exchange data Potential AntiSpam options Antivirus Will be running Antivirus on ALL servers for Email and OS Symantec Antivirus for OS protection Will be running Symantec Mail Security or MS ForeFront ForeFront was formerly known as Sabari ForeFront will be running multiple scan engines Information Technology IDM and ACM Identity Management and Account Management Parallel project working with Emory University and Emory HealthCare for Account provisioning Will have a Phase 0 for Exchange project to automate core functions Account Creation Account Disablement Name Changes NetID Changes (maybe) GAL (Global Address List – like LDAP directory) data Phone Number Department Information Technology Mail Routing (University Only) Used to be known as Eagle Mail Forwarding @emory.edu will forward to netid@Exchange environment From Addresses will be default firstname.lastname@example.org (least common denominator for campus) email@example.com (working on automation) Clinical Faculty – TBD Information Technology How it works Outlook Anywhere Mobile devices Mail Flow (documentation coming soon) Information Technology Information Technology Information Technology Exchange Design Questions 49 Information Technology University Exchange Update Jay Flanagan Information Technology University Exchange Migration Update Proposal to IT Governance for approval Begin migrations in late May / early June Schools and Departments are already queued up Check web pages for updates 51 Information Technology University Exchange Questions 52
"IT Briefing - Computing - Emory University"