Documents
Resources
Learning Center
Upload
Plans & pricing Sign in
Sign Out

Cert.stug.6.h.pm

VIEWS: 23 PAGES: 15

									  Acme Packet Technical
  Certification Study Guide

          ACP-N




certification@acmepacket.com
                                               Table of Contents
1. About this Guide .......................................................................................................................... 3
2. Technical Certification Program Architecture .............................................................................. 4
3. Test Administration ...................................................................................................................... 4
3.1 Registration................................................................................................................................ 4
3.2 Security ...................................................................................................................................... 5
3.3 Test Passing Standards and Retries ......................................................................................... 6
3.4 Results ....................................................................................................................................... 6
3.5 Appeal Process ......................................................................................................................... 6
4. Certification Program Fees: ......................................................................................................... 7
4.1 Payment Procedure ................................................................................................................... 7
4.2 Cancellation Policy .................................................................................................................... 7
5. Exam Information ........................................................................................................................ 7
5.1 Competency Areas .................................................................................................................... 8
5.2 Hints on Taking the Exam ......................................................................................................... 9
5.3 Sample Questions ................................................................................................................... 10
5.3.1 Category 1 –SIP Operation .................................................................................................. 10
5.3.2 Category 2 –SIP Configuration ............................................................................................. 11
5.3.3 Category 3 –H.323 Theory ................................................................................................... 11
5.3.4 Category 4 –H.323 Configuration ......................................................................................... 11
5.3.5 Category 5 –System Administration ..................................................................................... 12
5.3.6 Category 6 – Features and Concepts .................................................................................. 12
5.3.7 Category 7 –System-wide Configuration .............................................................................. 13
5.3.8 Category 8 –Software and Hardware Architecture ............................................................... 13
5.3.9 Category 9 –High Availability................................................................................................ 14
5.3.10 Category 10 –Peering......................................................................................................... 14
5.3.11 Category 11 –Access ......................................................................................................... 14
6. Resources for Preparing for the Exam ...................................................................................... 15




858fa659-6e89-40d2-9e4e-099cf9b460cc.doc
2
1. About this Guide
This Guide provides important preparation information about:
        The Acme Packet Certification program
        The Acme Packet Certified Professional Certification Exam (ACP-N) including a
            breakdown of the test sections and a sample question from each section.
        References to study materials that will help you prepare for the Acme Packet
            Certified Professional Certification Exam (ACP-N)

Acme Packet reserves the right to change the content of this document and the structure of this
Certification Program without notification.

Acme Packet is not responsible for errors or omissions herein.

If you have any questions about the content in this package, please email
certification@acmepacket.com.

Thank you for your interest in this Acme Packet program.




858fa659-6e89-40d2-9e4e-099cf9b460cc.doc
3
2. Technical Certification Program Architecture
Purpose:
       Acme Packet’s Technical Certification program sets standards for accrediting session
       border control knowledge and skills. The certification program allows Acme Packet to
       validate the abilities that candidates have acquired from their network expertise, training
       and on-the-job experience.

Audience:
       The program allows qualified individuals who use the Net-Net 4000 family of products —
       Acme Packet distribution and technology partners, service provider customers and
       systems integrators—to distinguish themselves by demonstrating a thorough knowledge
       of complex VoIP networks and session border control.

Value:
         Partners and customers with Acme Packet Certified Professionals (ACP) will benefit by
         employing proven subject matter experts who can perform to a high standard and
         acquiring valuable service level benefits from Acme Packet.

The base level program validates knowledge of Acme Packet’s Net-Net 4000 family, while higher
levels of certification demonstrate advanced skills in specific areas of expertise. Detailed
requirements for each level of certification will be posted at www.acmepacket.com/certification .




3. Test Administration
         All certifications are valid for three years.

         The Acme Packet Technical Certification Program Governance Board oversees that the
         rights of candidates are protected in all stages of the certification process. The Board
         consists of the Vice President of Professional Services, the Vice President of Systems
         Engineering and the Director of Technical Training. The Board ensures that candidates
         are treated fairly and with equal opportunity. The Board also rules on disputes.

         The Certification Logo Usage Guidelines is available at:
         www.acmepacket.com/certification. Successful completion of the Certification Exam
         grants the right for certified individuals to display the Acme Packet Certification logo on
         their business documentation.

         The Confidentiality Agreement is accepted when the candidate selects ―Begin Test‖




3.1 Registration
     Our initial exam, Acme Packet Certified Professional Network Engineer (ACP- N) is
     delivered online, over the web.
     Interested candidates complete the request form at http://www.acmepacket.com/certification
     Once approved, you will receive your exam keycode and test window (timeframe for
     completing the exam).
858fa659-6e89-40d2-9e4e-099cf9b460cc.doc
4
3.2 Security
    Candidates who sit for Acme Packet exams must agree they have read and will abide by the
    terms and conditions of the Acme Packet Test Confidentiality Agreement (replicated below
    for your preparation) before beginning the certification exam. The agreement applies to all
    exams. Adherence to this agreement is required to be officially certified and to maintain
    valid certification. Selecting ―Begin Test‖ indicates that you have read and agreed to the
    Confidentiality Agreement:
     Test            Electronic devices, course materials, Study Guides, or any other
     Confidentiality supplementary materials will not be available to certification candidates
                     during any exams. All content, including questions, answers, screen
                     captures, illustrations, and diagrams of the certification exams are the
                     proprietary and confidential property of Acme Packet, Inc. They may not
                     be copied, reproduced, modified, published, uploaded, posted,
                     transmitted, or distributed in any way without the express authorization
                     of Acme Packet, Inc.

                     Candidates who sit for Acme Packet exams must agree they have read
                     and will abide by the terms and conditions of the Acme Packet Test
                     Confidentiality Agreement above before beginning the certification
                     exam. The agreement applies to all exams. Adherence to this agreement
                     is required to be officially certified and to maintain valid certification.
                     Candidates must take no action to compromise the integrity or
                     confidentiality of any Acme Packet certification exam or certification
                     program. Penalties for violating the policy can include a lifetime ban on
                     all future exams and the nullification of all previous certifications.

                     Selecting “Begin Test” indicates you fully agree with this confidentiality
                     statement.


    Candidates must take no action to compromise the integrity or confidentiality of any Acme
    Packet certification exam or certification program. Prohibited actions are described in the
    Acme Packet Career Certifications and Confidentiality Agreement. Penalties for violating the
    policy can include up to and including a lifetime ban on all future exams and the nullification
    of all previous certifications.




858fa659-6e89-40d2-9e4e-099cf9b460cc.doc
5
3.3 Test Passing Standards and Retries
        You have two hours running time to complete the exam, inside your five-hour test
         window. That is, we will arrange a five hour timeframe during which the exam is made
         available to you.

        Once you start the exam, you have two hours to complete it. The clock does not stop!

        Cut-score for passing the Acme Packet Certified Professional – Network Engineer
         (ACPN-N) exam is 70%. The exam has 75 questions.

        Exam takers receive either a ―Pass‖ or ―Fail‖ grade, not a numeric grade. Performance on
         each section of the exam is also reported as pass/fail. You also receive a pass/fail email.

        There is no limit to the number of times that a candidate can attempt any exam, but there
         is a limit of taking the exam only one time per 24 hours.


3.4 Results
       Be sure to keep the Examination Score Report provided upon test completion, as your
       record of taking the test.
       A candidate’s status remains ―active‖ for any level of certification as long as recertification
       timelines are met. If recertification guidelines are not met, the status of the individual is
       changed to ―inactive‖. Inactive status strips the individual of all certification benefits.

3.5 Appeal Process
       Candidates disputing the results of the exams can discuss their concerns with Barry Smith,
       Certification Program Manager. Contact Barry at BSmith@AcmePacket.com, or +1-781-
       328-2520.




858fa659-6e89-40d2-9e4e-099cf9b460cc.doc
6
4. Certification Program Fees:
 Product Number                                 Product Name                                   Price


                        Acme Packet Certified Professional Certification Exam
 EDU-CAB-EXM            (ACP-N)                                                              $135.00

 EDU-STUDY-PKG          Acme Packet Certification Program Study Package                      $350.00
Note: The Acme Packet Certification Program Study Package consists of the class materials from the Net-
Net 4000 Configurations Basics (CAB-C) course and the Net-Net Troubleshooting (EDU-TS1-OE4) course.

4.1 Payment Procedure
        Fees for the online exam are processed by our online testing partner, and are payable at
        the time of taking the exam.
        You can pay with Visa, MasterCard, American express and JCB International Credit
        Card.

4.2 Cancellation Policy
     Contact Barry Smith via email at BSmith@AcmePacket.com, or phone (781) 328-2520 if
     you need to cancel your test window and arrange another one.
     You pay the exam fee just before starting the exam.


5. Exam Information
        Customers, partners, and employees worldwide can earn the Acme Certified Professional
        level of certification for the Network Engineer specialization (ACP-N) by taking the online
        exam. This exam validates knowledge gained from Acme Packet's Net-Net 4000
        Configuration Basics (CAB-C) course and related prerequisites such as RFCs and Acme
        Packet Current Best Practices. See Section 6 for further details.

        Additional Acme Certified Professional written tests for the Support Engineer and
        Solutions Architect will be coming soon.

        All exams are written in English, and are randomly generated from a large and growing
        pool of questions stored in a question database.

        While attendance in Acme Packet training courses is not mandatory for certification, it is
        strongly recommended to ensure successful results. A list of recommended courses for
        each level of certification including course descriptions and detailed course outlines is
        available at www.acmepacket.com/certification.




858fa659-6e89-40d2-9e4e-099cf9b460cc.doc
7
5.1 Competency Areas


   The Acme Packet Certified Professional Certification Exam (ACP-N) assesses the skills of
   technical network professionals in planning, configuring, and administering the Net-Net 4000
   in both peering and access environments. Key topic areas include:

      Session Border Controller (SBC): functions, Net-Net OS components, and Net-Net 4000
       hardware
      SBC Initial configuration: modes, shortcuts, navigating the ACLI, factory defaults, and
       managing configuration files
      Configuration Administration: backups and log archives
      Net-Net Session Director: realms, bridging, virtual signaling interfaces, virtual media
       interfaces, and SIP and H.323 services on the SD4000
      Session Initiation Protocol (SIP): architecture, call flows, messages and syntax, routing,
       and the role of the Session Director in SIP signaling
      SIP configuration in a Peering environment: Best Current Practices (BCPs), pre-
       configuration tasks, Shared configuration, Header Manipulation Rules, Policy-based
       realm bridging, SIP-NAT bridging, Load balancing, and basic troubleshooting
      SIP configuration in an Access-backbone environment: BCPs, pre-configuration tasks,
       shared configuration, policy-based realm bridging, SIP-NAT bridging, Single NAT
       Homed in a Trusted Network, Single SIP-NAT Homed in access network, load balancing,
       and basic troubleshooting
      Configuring High Availability on the Net-Net 4000: HA Architecture, Alarming, Health, pre-
       configuration, primary and secondary configuration, HA operation, switchover.
      H.323: Architecture, components, protocols, versions, call flow, message syntax, and
       H.323 and the Session Director
      H.323 Configuration on the SD: Architectures, models, configuration tasks, and
       troubleshooting.

   It is assumed that the candidate has experience with and knowledge of IP and VoIP concepts
   and operation. Candidates should also be familiar with the related RFCs. The Acme Packet
   Configuration Basics Course (CAB-C) is an excellent touchstone for gaining this knowledge.




858fa659-6e89-40d2-9e4e-099cf9b460cc.doc
8
5.2 Hints on Taking the Exam

All questions are multiple choice.

Some questions ask for more than one correct answer. You need to get all answers correct to get
credit for a question. There is no partial credit.

Questions were proposed by Subject Matter Experts in Acme Packet’s Professional Services and
Systems Engineering, with years of experience designing and building the products, as well as
working with the product and customers.

Hint: carefully read the question and try to derive the answer in your mind before looking at your
choices. Take your time. Do not rush.

Hint: Read the question and answer options over several times. Of course, this is a good practice
for any exercise involving complex environments.

Hint: You are alerted when some questions ask for more than one correct answer. In some
cases, the number of answers will correspond to the number of blanks in the question. For
example, the question below requires two answers:

        A REGISTER message contains zero or more bindings which are associations between
        a/an __________________ and the ________________.

Hint: For these multiple-answer questions, you need to choose all required options to get the
answer correct. For example, the question below has three correct answers:

        Which three of the following conditions would cause a highly available node to fail over to
        its peer?

Hint: If the question is asking you if something is TRUE or FALSE, the argument will be
capitalized. Every part of a TRUE sentence must be true.

Hint: If an ACLI command is referenced in a question, it will be written in courier new font.
For example, the question below has two answers that are TRUE and includes a reference
command:

     Which two of the following are TRUE about the save-config ACLI command on the
     Net- Net 4000?




858fa659-6e89-40d2-9e4e-099cf9b460cc.doc
9
5.3 Sample Questions
There are eleven categories on the Acme Packet Certified Professional Exam, corresponding to
the units in the Net-Net 4000 Configuration Basics course:

#    Category                               CAB-C Course Module
1    SIP Operation                ISIP      Introduction to Session Initiation Protocol
2    SIP Configuration            ISIP      Introduction to Session Initiation Protocol
3    H.323 Theory                 ITTT      Introduction to H.323
4    H.323 Configuration          ITTT      Introduction to H.323
5    Net-Net 4000 System          INITC     Initial Configuration
     Administration
6    Net-Net 4000 Features        SDCS      Net-Net 4000 Session Director Concepts
     and Concepts
7    System-wide                  CFGA      Configuration Administration
     Configuration                PINT      Provisioning Interfaces
8    Software and Hardware        ISBC      Introduction to the Session Border Controller
     Architecture
9    High Availability            CFHA      Configuring High Availability on the Net-Net 4000
10   Peering                      PEER      SIP Configuration in a Peering Environment
                                            SIP-NAT Configuration in a Peering Environment
11   Access-Backbone              ABBN      SIP Configuration in an Access-Backbone
                                            Environment


The following provides a description and sample question from each category along with an
explanation of the answer(s).

5.3.1 Category 1 –SIP Operation
The questions in this section relate to basic Session Initiation Protocol (SIP) operation as defined
in RFC 3261. 520-0005-04 BCP – SIP Access Configuration is an added resource. This includes
the role of User Agent Clients (UACs), User Agent Servers (UAS), SIP routing, session creation,
and session termination.

A REGISTER message contains zero or more bindings which are associations between a/an
__________________ and the ________________.

        A) Address of Record              user agent’s contact address
        B) Authenticator                  authentication domain
        C) Nonce                          originating realm
        D) User agent client              registrar

The correct answer is A. A REGISTER request can add a new binding between an address-of-
record and one or more contact addresses to be populated in a location database by a registrar.




 858fa659-6e89-40d2-9e4e-099cf9b460cc.doc
10
5.3.2 Category 2 –SIP Configuration
The questions in this section relate to best current practice for Session Initiation Protocol (SIP)
configuration on the Net-Net 4000 Session Director running the current version of Net-Net OS.
This includes models, features and functionality. 520-0005-04 BCP – SIP Access Configuration
is an added resource.

A SIP interface provides which of the following on the Net-Net 4000 Session Director?

        A)   Access control policies
        B)   SIP listener
        C)   A service pipe to the SIP daemon
        D)   All of the above

The correct answer is D. SIP interfaces allow you to define access control policies by setting the
allow-anonymous parameter along with the IP address and port that the Net-Net 4000
Session Director listens for SIP signaling messages for transmission to the SIP daemon for
processing.


5.3.3 Category 3 –H.323 Theory
The questions in this section relate to basic H.323 operation. This includes H.245, Q.931 and
RAS operation.

What H.225 Q.931 message has a function similar to a SIP 100 Trying?

        A)   Setup
        B)   Call proceeding
        C)   Connect
        D)   Release

The correct answer is B. Both the SIP 100 Trying and the H.225 Q.931 call proceeding
messages indicate that the call is in progress of being setup.

5.3.4 Category 4 –H.323 Configuration
The questions in this section relate to best current practice for H.323 configuration on the Net-Net
4000 Session Director running version 6.0 Net-Net 4000 OS. This includes models, features and
functionality. Best Current Practice documents that are useful here include 520-0030-01 BCP –
H.323 Peering Configuration, and 520-0031-00 BCP – H.323 SIP Internetworking (IWF) Peering
Configuration.

What is the preferred configuration model for use in H.323 peering environments?

        A)   GW-GW peering mode
        B)   GK-GW peering mode
        C)   Managed gatekeeper peering mode
        D)   Managed gateway peering mode

The correct answer is A. The Gateway-Gateway (GW-GW) peering mode configuration shall be
the preferred model used for H.323 PBX trunking scenarios, as it eliminates potential
interoperability problems associated with registrations (RRQs) from H.323 PBXs and allows for


 858fa659-6e89-40d2-9e4e-099cf9b460cc.doc
11
some CPU cycle savings by not exchanging RRQ/RCF and ARQ/ACF RAS messages for each
call.


5.3.5 Category 5 –Net-Net 4000 System Administration
The questions in this section relate to Session Director system administration tasks. This
includes managing administrative access and system configurations.

Which of the following services is NOT supported for administrative access of the Net-Net 4000
Session Director?

        A)   SFTP
        B)   RSH
        C)   SSH
        D)   Telnet

The correct answer is B. The Net-Net 4000 Session Director provides Telnet, SSH, FTP and
SFTP services for administrative access.


5.3.6 Category 6 – Net-Net 4000 Features and Concepts
The questions in this section relate to features and concepts specific to the Net-Net 4000 Session
Director system. This includes session border controller solutions and functionality of associated
configuration objects that allow the Net-Net 4000 Session Director to provide these solutions
including realms, SIP-NATs, header manipulation rules, H.323 stacks, session agents and
session agent groups, local policies and, steering pools.

A ________________ is a logical definition of a network or group of networks and a container of
a set of their resources?

        A)   Steering pool
        B)   Realm
        C)   Session agent
        D)   Resource group

The correct answer is B. A realm is a logical definition of a network or group of networks made
up in part by devices that provide real-time communication sessions comprised of signaling
messages and potentially media flows. The network devices may be call agents, softswitches,
SIP proxies, H.323 gatekeepers, IP PBXs, etc that are statically defined by IP addresses; and/or
IP endpoints such as SIP phones, IADs, MTAs, media gateways, etc. that are defined by an IP
address prefix. On the Net-Net 4000 Session Director you configure realms and their associated
configuration objects to identify the interfaces, resources, and policies supporting these signaling
messages and media flows.




 858fa659-6e89-40d2-9e4e-099cf9b460cc.doc
12
5.3.7 Category 7 –System-wide Configuration
The questions in this section relate to ACLI navigation as well as functionality of objects that are
part of a base configuration and are not specific to a particular configuration model. Examples of
these objects are the system configuration, physical and network interfaces and SNMP
communities and trap receivers.

Which two of the following is TRUE about the save-config ACLI command on the Net-Net
4000?

        A) This command copies the edited configuration from volatile memory into non-volatile
           memory.
        B) This command puts your configuration changes into the running configuration.
        C) This command does not permanently save your configuration changes.
        D) On reboot, the previous revision of configuration will be loaded unless you issue an
           activate-config command after the save-config command.

The correct answers are A and D. This is an example of a question with multiple correct
answers. At any one time three versions of the configuration can exist on the Net-Net 4000
Session Director; an edited configuration, a saved configuration, and the running configuration.
Administrative changes are made to the edited configuration. The edited version of the
configuration is stored in the Net-Net 4000 SD’s volatile memory meaning it will be lost on a
reboot. The save-config CLI command puts the edited configuration into non-volatile
memory. It is important to note that, on reboot, the previous revision of configuration will be
loaded unless you issue an activate-config command.


5.3.8 Category 8 –Software and Hardware Architecture
The questions in this section relate to the Net-Net 4000’s software and hardware architecture.

The Net-Net 4000’s network processor builds a search key based on which two of the following
classifiers?

        A)   VLAN tag
        B)   Source and destination IP address
        C)   Layer 3 protocol
        D)   Sequence number

The correct answer is A and B. A The network processor builds a search (composite) key based
on the above classifiers (interface, VLAN tag, source IP, destination IP, protocol, source port, and
destination port) with which it queries CAM. The CAM query returns routing information (a
destination label). Cells are then forwarded to the Traffic Management Subsystem. These cells
are temporarily stored in resident memory until the Traffic Manager schedules them for egress
transition to the Host Subsystem.




 858fa659-6e89-40d2-9e4e-099cf9b460cc.doc
13
5.3.9 Category 9 –High Availability
The questions in this section relate to functionality and configuration of high availability on the
Net-Net 4000. This includes the functionality, configuration and behavior of both nodes in a
highly available pair.

Which three of the following conditions would cause a highly available node to fail over to its
peer?
       A) Executing the notify berpd force ACLI command.
       B) The Active node’s health score goes below a configured threshold.
       C) The Active node fails to send a heartbeat to its peer within the configured time period.
       D) When the CPU reaches 90% load.

The correct answers are A, B and C. The border element redundancy protocol (BERP) uses a
direct connection between the rear interfaces (wancom1 and/or wancom2) of two Net-Net 4000s
to checkpoint health state information. If a peer’s health score falls below the threshold value
configured in the notify berpd force field this Net-Net 4000 SD will take over control of all
system functionality as the active Net-Net 4000.

5.3.10 Category 10 –Peering
The questions in this section relate to functionality and configuration of SIP Peering on the Net-
Net 4000 Session Director, including the four best practice configurations: Policy-Based Realm
Bridging (PBRB), Policy-Based Realm Bridging with Header Manipulation Rules (PBRB-HMR),
SIP-NAT Bridging (SNB), and Open Access Internet Model (OAI)

When configuring a SIP-NAT Bridge in a peering environment, which three parameters must be
configured?
        A)   nat-mode
        B)   home-realm
        C)   home-proxy-address
        D)   b2bua-mode
        E)   route-mode-proxy
        F)   use-url
The correct answers are A, B and C.

5.3.11 Category 11 –Access-Backbone
The questions in this section relate SIP Configuration in an Access-Backbone Environment,
including configuration models of Policy-Based Realm Bridging (PBRB), Single SIP-NAT, Homed
in the Access Network (SSNHAN), Single SIP-NAT, Homed in the Trusted Network (SSNHTN),
and SIP-NAT Bridge (SNB)

Which of the following are true for Single SIP-NAT Homed in the Trusted Network (SSNHTN)
architecture? (Three are TRUE)
        A) SSHTN has better performance than SIP-NAT Bridging
        B) SSHTN has less comprehensive NATing than the SNB architecture
        C) All packets sent to the Backbone realm are sourced from the same address on the
            Session Director
        D) SSHTN is more flexible than SIP-NAT Bridging at the expense of performance
        E) All packets in the Backbone realm may be sourced from any address in the Access
            realm prefix

The correct answers are A, B and C.
 858fa659-6e89-40d2-9e4e-099cf9b460cc.doc
14
6. Resources for Preparing for the Exam
The exam is focuses on the Net-Net 4000 platform (4250, 4500). Primary resource is the Net-Net
4000 Configuration Basics (CAB-C) course.

Acme Packet technical documentation is also a source, including Net-Net 4000 Series
documents on the Support web site:
      400-0061-61 - C6.1 Admin and Config Guide 06-Apr-2009
      400-0062-61 - C6.1 ACLI Reference Guide 20-Jan-2009
      400-0063-61 - C6.1 Maintenance & Troubleshooting Guide 22-Jan-2009
      400-0015-61 - C6.1 Accounting Reference Guide 20-Jan-2009
      400-0010-61 - C6.1 MIB Reference Guide 06-Apr-2009

Best Current Practices, including:
       520-0005-04 BCP - SIP Access Configuration.pdf
       520-0010-00 BCP - Configuring_the_SD_as_a_Load_Balancer.pdf
       520-0011-02 BCP - High Availability Configuration.pdf
       520-0013-04 BCP - Function_features_and_Configuration_of_a_Session-agent.pdf
       520-0014-01 BCP - Peering_Configuration_4.x_and_later.pdf
       520-0015-00 BCP - DDoS_Prevention_Configuration_Guidelines.pdf
       520-0025-01 BCP - Media-Profile.pdf
       520-0027-01 BCP - Net-Net 4250 SD Monitoring.pdf
       520-0033-01 BCP - Theory of SIP Media Release.pdf


Relevant RFCs, also available on the Acme Pack web site:
       RFC 3261 SIP: Session Initiation Protocol
       RFC 2327 SDP: Session Description Protocol
       ITU-T H.323 Packet-based Multimedia Communications Systems
       H.245 Control Protocol for Multimedia Communications Systems

Training:
       Ideal preparation for the Acme Packet Certified Network Engineer (ACP-N) Certification
       Exam is:
            Net-Net 4000 Configuration Basics course (EDU-CAB-C-CLI)
           Visit the Acme Packet Training web site at http://www.acmepacket.com/training for
           course and registration information.

       You can also purchase the course materials as a Study Package. This package includes
       the student guides for the Net-Net 4000 Configurations Basics course and the Net-Net
       Troubleshooting course (EDU-TS1-OE4) for US$ 350. Materials are available in
       hardcopy form only. If interested, contact Barry Smith at BSmith@AcmePacket.com

       The Solutions and Product Overview (SPO) is a web-based course that introduces
       Session Border Controllers to non-technical as well as technical students. Review the
       Syllabus to evaluate which modules apply to you. Highly advanced technical students
       may already be able to pass the on-line quiz Passing this quiz demonstrates an
       elementary understanding of the SBC. Taking the quiz is a prerequisite to Configuration
       Basics Training. The Solutions and Product Overview is available on the Acme Packet
       web site https://support.acmepacket.com/ under Support >> Training Materials. You
       need a Support license to access this material.



 858fa659-6e89-40d2-9e4e-099cf9b460cc.doc
15

								
To top